On-site services specialist full time jobs - 31 jobs
Director of Clinical Services Specialists
Brookdale 4.0
Columbus, OH
Brookdale is hiring a Director of Clinical ServicesSpecialists! This individual is well versed in clinical operations and understands state regulations.
Compact license covering the state of Indiana required!
This is a traveling role and at times will require a 10 day on 4 day off schedule
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity
Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.
Part and Full Time Benefits Eligibility
Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Full Time Only Benefits Eligibility
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
Tuition reimbursement
Base pay in range will be determined by applicant's skills and experience. Full-time associates in role are also eligible for an annual bonus incentive. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
The application window is anticipated to close within 30 days of the date of the posting.
Education and Experience
Education as required to obtain state nursing license (LPN/LVN or RN). Nurse management, senior living, or post-acute care experience preferred. Basic typing skills along with a working knowledge of personal computing and word processing software are required, preferably in a Microsoft Windows environment.
Certifications, Licenses, and Other Special Requirements
LPN/LVN or RN license.
Physical Demands and Working Conditions
Standing
Requires interaction with co-workers, residents or vendors
Walking
Sitting
Occasional weekend, evening or night work if needed to ensure shift coverage
Use hands and fingers to handle or feel
On-Call on an as needed basis
Reach with hands and arms
Possible exposure to communicable diseases and infections
Climb or balance
Potential injury from transferring, repositioning, or lifting residents
Talk or hear
Taste or smell
Exposure to latex
Ability to lift: Up to 50 pounds
Possible exposure to blood-borne pathogens
Possible exposure to various drugs, chemical, infectious, or biological hazards
Subject to injury from falls, burns, odors, or cuts from equipment
Requires Travel: Occasionally
Vision
Management/Decision Making
Applies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.
Knowledge and Skills
Possesses extensive knowledge of a distinct skill or function and a thorough understanding of the organization and work environment. Has working knowledge of a functional discipline.
Brookdale is an equal opportunity employer and a drug-free workplace.
Manages the day-to-day healthcare operations of the community to ensure resident's healthcare needs are met. Ensures residents are treated with respect and dignity and ensures quality care as resident's healthcare needs change. Supervises licensed nurses and other direct care staff within the community. Strengthens clinical processes within community until a replacement is identified, then supports newly assigned Health and Wellness Director. Travels within the division as assigned to support management vacancy, start up, vacations, etc.
Responsible for the direct supervision of community-based licensed nursing staff (LPN/LVN, RN), the Med Techs/CMAs (if required by State Regulations) and/or Lead Resident Care Associates. May also supervise Resident Care Coordinators and Supervisor, Resident Care.
Assigns and directs work of subordinates; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Provides training, supervision, and monitoring of associates in the administration of medications as described/allowed in Nurse Practice Act, to include auditing of medication administration records.
Provides training and education to resident care associates on an ongoing basis with classroom in-services, and situation-specific training.
Supervises the maintenance of resident charts and reviews documentation performed by care giving staff.
As described and allowed in the Nurse Practice Act, assesses health, functional and psycho-social status of residents, initiates individualized service plans, proactively manages care and services for each resident, evaluates effectiveness and maximizes the resident's opportunity to remain in their environment.
Manages the health care of residents, including the dissemination of information to families and associates. Ensures that family members are aware of resident's need for scheduled appointments.
Participates in pre-admission screening of prospective new residents. Assures that required documentation is completed prior to or upon resident admission, including nursing assessments, service plans, and other assigned forms. Updates assessments as required by policy and as described/allowed in Nurse Practice Act.
Performs on-site evaluations of residents admitted to alternate care environments for treatment, and maintains contact with resident families with the intent of returning resident to Brookdale.
Performs ongoing assessment/observation of residents' physical and psycho-social needs and coordinates with other departments to assure quality, proactive care.
Evaluates residents; documents changes in condition, and notifies executive director, physician, and resident's legally responsible party/family of resident's condition and reactions. Prepares Physician Visit Form and reviews and updates resident chart.
Facilitates continuity of care for those residents receiving home health care, hospice services, and other third party healthcare- related services.
Participates in or leads meetings relevant to resident care issues, such as Service Plan meetings, involving appropriate parties as needed.
Ensures in-house ancillary medical services such as podiatrist, doctor visits, dental visits, psych visits, lab, X-ray, ambulance, etc. are scheduled and followed through.
Participates in department quality improvement activities.
Assists in keeping the environment safe for associates to reduce the occurrence of Workers' Compensation claims by appropriately evaluating resident transfer and mobility needs and involving therapy services as indicated.
Shares on-call and manager on duty responsibilities/shifts as required.
Strengthens clinical process within the community until permanent replacement is identified.
Supports other requirements within the division as assigned.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
$33k-53k yearly est. Auto-Apply 19d ago
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Therapy Services Specialist (Bilingual Korean Required)
Carebridge 3.8
Columbus, OH
Sign-On Bonus: $3,000 The Therapy ServicesSpecialist (Bilingual Korean Required) is responsible for working under the guidance of occupational therapist, collaborate with the managed care organization to support persons aging in place receiving home or community-based services.
Location: Virtual - This role enables associates to work virtually full-time, with the exception of required in-person training sessions (when indicated), providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.
How you will make an impact:
* Performs telephonic and/or virtual assessments to identify participants needs.
* Provides recommendations to MCO for type and hours of supportive services required.
* Conduct objective assessments for program participation to determine the appropriate level of support and services required.
* Obtain participant history to inform the comprehensive assessment.
* Complete assessments annually or more frequently as needed in accordance with applicable program requirements and participants needs.
* Educate program participants and MCO representative on options for home modifications, DME, assistive technology, or other adaptive equipment.
* Assists clinical team with the recommendations for equipment and services as needed. Collaborate with the support team to report observations and outcomes.
* Document all member encounters per documentation standards.
Minimum Requirements:
* Requires graduate of a college level program in physical therapy, occupational therapy, or an accredited two-year program for a Physical Therapist Assistant or Occupational Therapist Assistant and minimum of 2 years' experience in social service or health care field; or any combination of education and experience, which would provide an equivalent background.
* Current active, valid and unrestricted license or certification as a physical therapist assistant or occupational therapist assistant in applicable state required. Certification and/or licensure appropriate to field of specialty as required.
* Bilingual Korean Required.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
$31k-46k yearly est. Auto-Apply 60d+ ago
Senior Customer Contact Specialist
Upstart Services 4.0
Columbus, OH
About Upstart
Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.
Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; Austin, Texas; and New York City, NY (opening Summer 2026).
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we'd love to hear from you!
The Team:
As a Senior Customer Contact Specialist at Upstart, you'll be part of a multi-skilled team that supports applicants across phone, email, and other digital channels throughout the pre-origination journey. You'll handle a wide range of regulatory, general, and complex application-related inquiries, with a primary focus on resolving escalations from our frontline vendor support team. In this role, you'll serve as a subject matter expert on our products and procedures-answering associate questions in Slack, contributing to scripts and templates, and ensuring every interaction meets our quality, compliance, and SLA expectations.
How you'll make an impact
Respond to inbound email/phone inquiries and manage real-time chat support (in future-state implementation), providing accurate, helpful, and timely information.
Take ownership of escalation calls from applicants requesting a supervisor, resolving concerns professionally while adhering to compliance and policy guidelines.
Act as a subject matter expert by answering questions from our vendor support teams via slack.
Support funnel conversion by proactively identifying and addressing common applicant questions or pain points.
Maintain accurate notes of all applicant interactions to ensure visibility and alignment across teams.
Identify opportunities to improve CX processes, documentation, or messaging based on recurring feedback or support trends.
Minimum Qualifications (External Posting)
1-2 years of experience in customer service and/or contact center support within a financial services or fintech environment.
Outstanding communication and interpersonal skills, including the ability to explain complex information clearly and professionally.
Proven ability to handle sensitive or escalated customer conversations with empathy and professionalism.
Comfortable navigating multiple systems and tools simultaneously (e.g., Salesforce, Vesta, telephony and chat platforms).
Demonstrated expertise in time management, effectively prioritizing and balancing competing tasks to meet tight deadlines.
Impeccable judgment and acute attention to detail; ability to identify/anticipate customers' needs and clarify information.
Proven track record of excelling in a metric based environment.
Preferred Qualifications
Financial services industry experience.
Familiarity with front-line customer support tools and knowledge management platforms.
Comfort working in high-growth, change-oriented environments where feedback loops are fast and frequent.
Previous experience providing service for multiple product lines
Position location This role is available in the following locations: Columbus, OH.
Time zone requirements The team operates on the East/West coast time zones.
Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions' cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.
What you'll love:
Competitive Compensation (base + bonus & equity)
Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year
Employee Stock Purchase Plan (ESPP)
Life and disability insurance
Generous holiday, vacation, sick and safety leave
Supportive parental, family care, and military leave programs
Annual wellness, technology & ergonomic reimbursement programs
Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
Catered lunches + snacks & drinks when working in offices
This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law.
Columbus, OH - Anticipated Hourly Rate Range$25.48-$25.48 USD
Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email
candidate_accommodations@upstart.com
************************************************
$25.5-25.5 hourly Auto-Apply 4d ago
Customer Service Enrollment Specialist - In Office
The Mutters Agency
Reynoldsburg, OH
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 5d ago
Director of Clinical Services Specialists
Brookdale Senior Living 4.2
Columbus, OH
Brookdale is hiring a Director of Clinical ServicesSpecialists! This individual is well versed in clinical operations and understands state regulations. Compact license covering the state of Indiana required! This is a traveling role and at times will require a 10 day on 4 day off schedule
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity
Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.
Part and Full Time Benefits Eligibility
* Medical, Dental, Vision insurance
* 401(k)
* Associate assistance program
* Employee discounts
* Referral program
* Early access to earned wages for hourly associates (outside of CA)
* Optional voluntary benefits including ID theft protection and pet insurance
Full Time Only Benefits Eligibility
* Paid Time Off
* Paid holidays
* Company provided life insurance
* Adoption benefit
* Disability (short and long term)
* Flexible Spending Accounts
* Health Savings Account
* Optional life and dependent life insurance
* Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
* Tuition reimbursement
Base pay in range will be determined by applicant's skills and experience. Full-time associates in role are also eligible for an annual bonus incentive. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
The application window is anticipated to close within 30 days of the date of the posting.
Manages the day-to-day healthcare operations of the community to ensure resident's healthcare needs are met. Ensures residents are treated with respect and dignity and ensures quality care as resident's healthcare needs change. Supervises licensed nurses and other direct care staff within the community. Strengthens clinical processes within community until a replacement is identified, then supports newly assigned Health and Wellness Director. Travels within the division as assigned to support management vacancy, start up, vacations, etc.
* Responsible for the direct supervision of community-based licensed nursing staff (LPN/LVN, RN), the Med Techs/CMAs (if required by State Regulations) and/or Lead Resident Care Associates. May also supervise Resident Care Coordinators and Supervisor, Resident Care.
* Assigns and directs work of subordinates; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
* Provides training, supervision, and monitoring of associates in the administration of medications as described/allowed in Nurse Practice Act, to include auditing of medication administration records.
* Provides training and education to resident care associates on an ongoing basis with classroom in-services, and situation-specific training.
* Supervises the maintenance of resident charts and reviews documentation performed by care giving staff.
* As described and allowed in the Nurse Practice Act, assesses health, functional and psycho-social status of residents, initiates individualized service plans, proactively manages care and services for each resident, evaluates effectiveness and maximizes the resident's opportunity to remain in their environment.
* Manages the health care of residents, including the dissemination of information to families and associates. Ensures that family members are aware of resident's need for scheduled appointments.
* Participates in pre-admission screening of prospective new residents. Assures that required documentation is completed prior to or upon resident admission, including nursing assessments, service plans, and other assigned forms. Updates assessments as required by policy and as described/allowed in Nurse Practice Act.
* Performs on-site evaluations of residents admitted to alternate care environments for treatment, and maintains contact with resident families with the intent of returning resident to Brookdale.
* Performs ongoing assessment/observation of residents' physical and psycho-social needs and coordinates with other departments to assure quality, proactive care.
* Evaluates residents; documents changes in condition, and notifies executive director, physician, and resident's legally responsible party/family of resident's condition and reactions. Prepares Physician Visit Form and reviews and updates resident chart.
* Facilitates continuity of care for those residents receiving home health care, hospice services, and other third party healthcare- related services.
* Participates in or leads meetings relevant to resident care issues, such as Service Plan meetings, involving appropriate parties as needed.
* Ensures in-house ancillary medical services such as podiatrist, doctor visits, dental visits, psych visits, lab, X-ray, ambulance, etc. are scheduled and followed through.
* Participates in department quality improvement activities.
* Assists in keeping the environment safe for associates to reduce the occurrence of Workers' Compensation claims by appropriately evaluating resident transfer and mobility needs and involving therapy services as indicated.
* Shares on-call and manager on duty responsibilities/shifts as required.
* Strengthens clinical process within the community until permanent replacement is identified.
* Supports other requirements within the division as assigned.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Education and Experience
Education as required to obtain state nursing license (LPN/LVN or RN). Nurse management, senior living, or post-acute care experience preferred. Basic typing skills along with a working knowledge of personal computing and word processing software are required, preferably in a Microsoft Windows environment.
Certifications, Licenses, and Other Special Requirements
LPN/LVN or RN license.
Physical Demands and Working Conditions
* Standing
* Requires interaction with co-workers, residents or vendors
* Walking
* Sitting
* Occasional weekend, evening or night work if needed to ensure shift coverage
* Use hands and fingers to handle or feel
* On-Call on an as needed basis
* Reach with hands and arms
* Possible exposure to communicable diseases and infections
* Climb or balance
* Potential injury from transferring, repositioning, or lifting residents
* Talk or hear
* Taste or smell
* Exposure to latex
* Ability to lift: Up to 50 pounds
* Possible exposure to blood-borne pathogens
* Possible exposure to various drugs, chemical, infectious, or biological hazards
* Subject to injury from falls, burns, odors, or cuts from equipment
* Requires Travel: Occasionally
* Vision
Management/Decision Making
Applies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.
Knowledge and Skills
Possesses extensive knowledge of a distinct skill or function and a thorough understanding of the organization and work environment. Has working knowledge of a functional discipline.
Brookdale is an equal opportunity employer and a drug-free workplace.
$30k-35k yearly est. 19d ago
Resolution Specialist
Gifthealth
Columbus, OH
About Us
At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.
Shift Options: 12:00 PM-8:00 PM or 1:00 PM-9:00 PM
Note: Bilingual candidates will be given priority.
Work location: 4343 Equity Drive, Columbus, OH
Position Summary
As the Resolution Specialist at Gifthealth, you will oversee the resolution of complex patient issues, ensuring timely and effective responses. This role requires close collaboration with cross-functional teams to enhance the patient experience and drive continuous improvement in our support processes.
Key Responsibilities
Escalation Management:
Serve as the primary point of contact for high-priority patient concerns.
Coordinate with internal teams to resolve issues promptly.
Develop and implement protocols for handling escalations efficiently.
Team Leadership:
Mentor and support Patient Care Representatives in managing challenging cases.
Provide training on best practices for issue resolution and customer service.
Monitor team performance and provide feedback for continuous improvement.
Process Improvement:
Analyze escalation trends to identify areas for operational enhancements.
Collaborate with stakeholders to implement solutions that reduce recurrence of issues.
Maintain documentation of processes and updates for transparency and training purposes.
Compliance and Reporting:
Ensure all patient interactions comply with HIPAA and other regulatory standards.
Generate reports on escalation metrics and outcomes for leadership review.
Participate in audits and quality assurance activities as needed
Qualifications
Bachelor's degree in Healthcare Administration, Business, or related field.
Minimum of 3 years in a patient support or customer service role, with at least 1 year in a supervisory capacity.
Strong problem-solving skills and the ability to handle high-stress situations calmly.
Excellent communication and interpersonal skills.
Proficiency in customer service software (e.g., Zendesk) and Microsoft Office Suite.
Knowledge of pharmacy operations and healthcare regulations is a plus.
Success Metrics:
Reduction in escalation resolution time.
Improvement in patient satisfaction scores.
Decrease in repeat escalation cases.
Enhanced team performance and morale.
Work Environment
Location: Hybrid
Schedule: Full-time
May require additional availability or flexibility for escalations.
Regular meetings with teams, departments, or leadership to ensure alignment.
Key Essential Functions
Must be able to remain seated and work at a computer for extended periods (up to 8 hours).
Must be able to type and perform repetitive hand/wrist motions throughout the shift.
Must be able to use a headset for phone-based communication for the majority of the workday.
Must be able to navigate multiple computer systems and applications simultaneously.
Must maintain focus and attention to detail while managing a high volume of calls or tasks.
Must be able to communicate clearly and professionally via phone, chat, and email.
Must be able to work onsite/remote (customize) for all scheduled shifts, including potential weekends or evenings depending on business needs.
Must be able to handle occasional escalated or emotionally charged interactions with composure.
Must be able to meet productivity and quality standards consistently.
Pharmacy Technician Trainee license will be required prior to starting with Gifthealth. Gifthealth will assist in this process.
Employment Classification
Status: Full-time
FLSA: Non-Exempt
Equal Employment Opportunity (EEO) Statement
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.
We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.
Salary Description $22-$28/hr
$22-28 hourly 50d ago
Melting Pot Hospitality Specialist
The Melting Pot 4.4
Columbus, OH
We are looking for energetic and dependable individuals to add to our team. A great attitude and being team-oriented are a must. We are a premier fondue restaurant. Our mission is to provide the Perfect Night Out to our guests and a positive work environment for our team members. We offer a warm, friendly, and positive environment that promotes teamwork. We offer highly competitive hourly pay, meal benefits, and opportunity to grow. Our hours of operation are family and student-friendly. We close at 9 pm every day except Friday and Saturday, which is 10 pm. We are looking for both full and part-time. The Melting Pot is a great supplemental income job for those with day jobs or school.
*Must have weekend availability. Must be available a minimum of 3 shifts per week.
SUMMARY:
The
Host / Concierge
is responsible for providing Total Guest Satisfaction (TGS) throughout a guest's dining experience. He/she must be a positive, consistent hospitality-oriented role model to other staff and guests.
RESPONSIBILITIES:
Promote and maintain positive guest relations.
Adhere to and maintain company policies and standards.
Open doors and greet guests entering and exiting the restaurant.
Establish professional, hospitable rapport with each guest you serve.
Comply with local alcoholic beverage laws.
Comply with appearance and grooming standards.
Be aware of the cost of supplies and proper handling procedures.
Always exceed guests' expectations, making their evening extra special.
Perform opening, running, and closing side work assignments.
Always perform as a team member.
Attend and participate in ongoing training sessions. Read shift notes and attend shift meetings.
$33k-41k yearly est. 60d+ ago
Credit Union Member Solutions Specialist (Collections)
Education First Credit Union 3.2
Columbus, OH
Education First Credit Union (EFCU) is a full-service not-for-profit financial institution. Our mission is to enhance our members' financial position through education, quality service, and value-minded products. Education First Credit Union was founded in 1936 by a small group of Columbus City School teachers. Our members include school employees and students in the State of Ohio. Recently our membership has been expanded to include Franklin and surrounding Counties. Recognizing the social impact of education on our society, we will continue serving school employees and students within this vital community as our primary point of emphasis.
We're based in Columbus, with an additional branch office located in Reynoldsburg.
Our recruiting process:
Position has been posted internally and externally.
20-minute phone conversation with HR
60-minute in person interview
Job offer
EFCU is looking for a Member Solution (Collections) Specialist for our Columbus Mound Street branch.
Pay Range: $19.00-23.00 / hour.
The Member Solutions Specialist provides service to the credit union by initiating member contact in order to reduce delinquency and loss on all products and services offered to members, including any clerical processes and procedures deemed essential to reduce delinquency and/or loss to increase recoveries.
This position is an in-office position. Candidates for this position must be located in the Columbus area and have reliable transportation to the Columbus branch location.
Responsibilities:
Diligently attempt to contact all delinquent customers by using the most effective means possible by meeting minimum outbound call goals.
Listen to member issues and proactively offer solutions to their delinquency.
Exhibit the ability to persuade members to resolve delinquency.
Use effective communication techniques to overcome objections to making payments on delinquent products.
Adhere to the member contact process as outlined by the credit union.
Ensure key call objectives are met and annotated on every member attempt or contact.
Ensure outlined Work Standards are met in regard to outbound attempts and queue management.
Review each and every delinquent account for possible legal action if the member is not willing to make suitable arrangements.
Make recommendations to leadership based on communications with the member.
Reviews Negative Shares on a daily basis.
Includes management of member accounts and proper analysis of steps to be taken to reduce delinquent balances.
Involves calling upon and sending letters to members who have a negative balance for a predetermined amount of time.
Involves managing NSF checks properly as well as initiating repayment plans with delinquent members.
Process letters regarding Delinquent Loans, Credit Cards, and Negative Checking Accounts.
Answers all inbound calls from members and internal employees regarding the following: Negative Share Accounts, Delinquent Loans and Credit Cards and Charged-off Accounts.
Maintains member and employee confidence and protects operations by keeping information confidential and sharing on a business-related as-needed basis only.
Engages in problem resolution by clarifying the members' and/or employees' complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution; and keeping the supervisor informed of problems and solutions.
Complies with federal, state, and local regulations and legal requirements by enforcing and adhering to requirements.
Performs other job-related duties as assigned.
Requirements
Education & Experience:
High School Diploma or GED required. Associates degree preferred.
1-2 year of relevant collections experience preferred.
1-3 years of previous experience working in a financial institution, credit union, or bank required.
Knowledge of credit union loan products, services, policies, and procedures preferred.
Understanding of related legal and regulatory standards preferred.
Technical Skills:
Ability to communicate with others one-on-one, fielding questions and responding to complaints.
Strong, friendly voice and demeanor, good diction.
Ability to compute rate, ratio, and percent, and to apply these concepts to practical solutions.
Ability to define problems, collect data, establish facts, and draw conclusions while dealing with a variety of abstract and concrete variables.
Ability to write reports and correspondence.
Ability to work independently.
Aptitude to operate computer related equipment, applications and accessories.
Skill to deal with the occasional unpleasant, angry or discourteous person.
Capacity to operate multiple computer web applications at the same time
Working knowledge of multiple communication channels (such as: Microsoft Teams)
Ability to work a flexible schedule
Must be able to maintain confidentiality
Strong listening skills
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At Education First Credit Union, we are dedicated to building a diverse, inclusive and authentic workplace, so if you are excited about this role, but your past experience doesn't align perfectly with every single qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.
Other:
This position is an in-office role that does not offer the option of hybrid or at-home work.
Must have access to transportation in order to travel to and from the office and to trainings and offsite meetings.
Requests for reasonable accommodation will be considered.
This role does have occasional overtime and weekend work.
Benefits
EFCU offers a complete benefits package to full-time employees that reflects how much we value our employees. Benefits include:
Medical / Dental / Vision coverage (including qualified dependents)
Company paid Life Insurance, STD, LTD, Voluntary Coverages
Flexible Spending Account (Health and Dependent Care)
401(k) plan with a 5% company match
A generous time off program
Educational assistance program
GROWTH OPPORTUNITIES!!
Education First Credit Union is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.
$19-23 hourly 18d ago
Customer Specialist - Travel
Richwood Bank 3.9
Marysville, OH
Job Description
Customer Specialist, Travel
At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive.
Have you ever wanted to work for a company that exceptionally lives its values? One hundred and fifty years ago, we began as a small community bank. Today, we are still a community bank - as well as a payroll processing team, a marketing agency, a coffee shop, and more. We have flipped the switch on traditional banking. Yet, we have always aimed to provide the very best customer experience, contribute to the greater good of our local communities, and make every effort to be the best employer in the area with a company culture that works hard to develop, recognize, and award its team members.
The Traveling Customer Specialist position is a front-line position providing customer service to bank clients. This position is will travel all nine locations as needed. This position will conduct the full spectrum of banking service, from evaluating what Richwood Bank account a customer would fit best in, to how to open it and transact funds.
Richwood Bank prides itself on unique company culture and all team members should be active and engaged participants.
Richwood Bank has a comprehensive benefits package for full time employees including but not limited to, medical and wellness program, dental, vision, employee assistance plan, life insurance and supplemental short-term disability. Full-time and part-time employees have access to a 401(k) plan, an enhanced Wellness program, tuition reimbursement and tons of professional development opportunities!
Essential Functions
Greet customers
Facilitate all transactions for customers across all financial account types and requests
Open accounts and teach customers how to gain the most potential from them
Assist new customers in transferring all funds over seamlessly through our switch program
Maintain an accurate balance of cash drawers daily
Demonstrate knowledge of all accounts, products and services offered
Support customers with all account and service needs
Be willing to help customers with additional benefits such as notary, faxing and check orders
Stay current on rates for CDs, savings IRAs and interest bearing checking
Listen to customer needs and recommend the best solutions to help them succeed
Assist team with miscellaneous office support such as inventory of supplies and cookie Friday preparations
Scan proof - scanning all transactions daily into the computer
Demonstrate drive thru knowledge - speaker, transaction drawers/tube
Perform other tasks assigned by Branch Manager
Ensures work completed is accurate and appropriate. Verifies and validates all data to confirm accuracy and reliability. Paying close attention to details of all information received and entered.
Skills and Abilities
Excellent customer service skills
The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss and fraud.
Mathematical skills
In-depth knowledge of our bank products and services
Work well under pressure and in a fast paced environment
Ability to identify opportunity to educate customers of more products and services that may fit their needs (cross promotion)
Strong communication skills
High degree of accuracy
Detailed and organized
Maintain confidentiality at all times
Maintain a positive can-do attitude towards your team and customers
Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Biley Act, Regulation E and teller roles and responsibilities relating to each act
Punctual
Driven to succeed and open minded to learn more about new technology within our industry
Accurate typing skills; basic computer skills, including the use of word processing, spreadsheet software applications, and e-mail
Education
High School Diploma or GED required, college preferred
Two years of customer service experience required
Cash handling experience preferred
Equal Opportunity Employer/Disability/Veterans. Richwood Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
$26k-32k yearly est. 21d ago
Client Success Specialist
Leading EDJE 4.0
Dublin, OH
Job Description
Leading EDJE is seeking a tech-savvy, relationship-driven Client Success Specialist to partner directly with our Chief Strategy Officer (CSO). This is not your typical administrative role - it's a front-row seat to strategic growth. You'll serve as the CSO's right hand, keeping operations running smoothly, engaging with clients, and collaborating with teams across the company.
We're looking for someone who thrives in a fast-paced, high-energy, team-first culture, has a strong grasp of technology and B2B sales, and can seamlessly blend organization with action. If you enjoy being client-facing, adding value in meetings, and ensuring execution with precision and follow-through, this could be the perfect career move for you.
This full-time, salaried position offers flexibility in work location with a preference for candidates local to the Greater Columbus area. The role will be available to start in February 2026.
CONSULTING ENVIRONMENT
As part of Leading EDJE, you'll have the opportunity to work closely with executive leadership and cross-functional teams to deliver impactful results for clients and internal stakeholders. You'll help drive sales strategy, support client engagements, and act as a bridge between the CSO, marketing, delivery, and other internal teams. The ideal candidate is detail-oriented, highly organized, and capable of managing multiple priorities while ensuring follow-through and completion on action items.
RESPONSIBILITIES
Keep Things Moving
Manage the CSO's calendar, meetings, and travel efficiently.
Organize and maintain client-facing materials, SOWs, sales presentations, and reports.
Stay on top of key deliverables, deadlines, and CRM updates (Salesforce or HubSpot).
Run reports, track extensions, and maintain data hygiene in CRM systems.
Client Engagement & Support
Attend client meetings to capture notes, action items, and follow-ups.
Support client onboarding, engagement, and experience initiatives.
Serve as a trusted point of contact between clients, marketing, and delivery teams.
Farm accounts, track interactions, and help advance B2B sales opportunities.
Drive Sales & Operational Excellence
Collaborate with Sales, Marketing, and Delivery to support strategic initiatives.
Ensure the sales pipeline is accurate and actionable through CRM management and reporting.
Assist in planning and executing quarterly business reviews, revenue meetings, and team sessions.
Contribute to high-completion, high-impact follow-through across all projects and engagements.
QUALIFICATIONS
3+ years of experience in sales support, executive assistance, or related roles - ideally in a B2B tech or consulting environment.
Solid understanding of technology and sales cycles; able to grasp technical concepts quickly.
Exceptional organization skills, detail-oriented, and able to prioritize in a fast-paced environment.
Experience with Microsoft Office, Google Workspace, and CRM platforms (Salesforce, HubSpot).
Strong communication skills, polished and personable, with the ability to add value in client-facing situations.
Self-starter with a high “say-do” ratio; thrives on executing and following through.
ADDITIONAL QUALIFICATIONS
Experience supporting C-level executives in high-growth, fast-paced teams.
Familiarity with proposals, RFPs, and sales enablement tools.
Previous exposure to B2B sales strategy or client relationship management.
Experience in a consulting environment with tech-focused solutions.
COMPENSATION
Base: $85,000-$105,000/year
Bonus-eligible
$25k-35k yearly est. 22d ago
Store Customer Service Specialist (Multiple Locations)
1715 High School
Reynoldsburg, OH
This position is essential to the success of our retail stores. Customer ServiceSpecialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer ServiceSpecialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer ServiceSpecialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.The individual selected for this role will be expected to work at stores within a 10-mile radius of Store #701275, located at: 7065 East Main St., Reynoldsburg, OH 43068. This is a full-time position with a hiring rate of $16.50/hr.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted Driver's License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish
#SHWSales
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
$16.5 hourly Auto-Apply 53d ago
Customer Support Specialist
The Greentree Group 4.7
Reynoldsburg, OH
Are you a customer service enthusiast who loves solving complex problems?
Do you have a keen eye for detail and excellent analytical skills?
Would your friends describe you as a self-starter who takes pride in your work and enjoys collaborating with others?
If so, we have an exciting opportunity for you at The Greentree Group! WHO WE ARE The Greentree Group is a dynamic, innovative, and thriving company that specializes in delivering advanced technology solutions to federal, state, and commercial clients. With a team of highly skilled professionals, we provide cutting-edge services and are always pushing the boundaries of what's possible. What sets us apart is our commitment to excellence and our passion for the work we do. At The Greentree Group, we are driven by a shared sense of purpose and a desire to make a difference in the lives of people around us. Whether it's helping our clients achieve their goals, developing innovative solutions to complex problems, or giving back to the community, we are dedicated to making a positive impact. We also believe in investing in our people and providing them with opportunities for growth, development, and advancement. We offer a dynamic and supportive work environment, a culture of continuous learning, and a wide range of benefits and perks that promote work-life balance and personal well-being. Whether you're a seasoned expert or just starting out in your career, if you're passionate about technology, committed to excellence, and eager to take on new challenges, we want to hear from you! ABOUT THE OPPORTUNITY As a Customer Support Specialist, you will have the opportunity to work with cutting-edge technologies and collaborate with a talented team of professionals. Your role will be critical in supporting our Customer in Reynoldsburg, OH. Join us and be part of our mission to make a difference! SOME RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Provide Enterprise Customer Service Center support, which includes handling inbound calls and email inquiries to ensure customer needs are identified, addressed, and documented in the appropriate system.
Aiding users in executing system functions and navigating business processes.
Providing guidance to stakeholders on completing tasks correctly.
Executing case management duties on tactical tasks and activities.
Providing documentation support.
Providing high-level and in-depth analysis of customer care processes.
Support teammates in a collaborative work environment.
MINIMUM QUALIFICATIONS:
Bachelor's Degree in a related field. Experience in lieu of degree may be considered.
Minimum one (1) to three (3) years' experience in a business environment.
Strong customer service and support skills.
Provide accuracy and consistency through thoroughness in all details and tasks.
Exceptional organizational and time management skills.
Ability to work well independently and as part of a team.
Strong problem-solving, analytical and communication skills.
Excellent written and oral communications skills.
Candidates must be U.S. Citizens.
DESIRED QUALIFICATIONS:
Help Desk software experience.
Experience in issue escalation, resolution, and de-escalation techniques.
Proficiency in MS Office including Excel, Word, PowerPoint, and Access.
Previous experience in a Consulting capacity.
We believe in fostering a positive, inclusive culture that values diversity, teamwork, and personal growth. With opportunities for advancement and a supportive community of colleagues, The Greentree Group is the perfect place to build your career. Learn more about us at *********************** Please note that this role may require a National Agency Check (NAC) and/or background check, and relocation assistance is not available at this time. Greentree is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, or status as a qualified individual with a disability or protected veteran. Compensation / Salary Range: Greentree adheres to federal, state, and local regulations. This is a Full-Time, Salary, Exempt position. The following salary range is what we reasonably expect to pay but is contingent and subject to a variety of factors, including but not limited to years of experience, education, certification(s), training, specialized skills, responsibilities, etc. Salary Range: $45,000 to $55,000 Bonuses: Greentree has an employee referral bonus, as well as employee bonuses based on employee contributions and Greentree's yearly performance. Top Benefits Core Benefits 100% paid by Greentree: Employee Medical Premium on the High Deductible Health Plan (HDHP), Basic Life Insurance and AD&D, Short-Term Disability (STD), Long-Term Disability (LTD), Health Reimbursement Account (HRA), 401(k) Match, Job-Related Certifications, and Training Programs. Elected Benefits: Medical, Dental, Vision, HSA, FSA, Voluntary Term Life, 401(k) (Roth and Pretax available) Time Off: PTO, Flexible Schedules, Holidays and Paid Parental Leave: Work-life balance is important - we all enjoy some time off for rest and relaxation! Employees receive a very generous amount of PTO which is granted on start date, plus the ability for quick escalation to the next tier. Flexible/hybrid working schedules and 11 paid holidays, in addition to paid parental leave round out the work-life balance benefits. Paid Training and Development: We encourage and support ongoing employee learning and development, consistent with needs of the company, its clients, and markets. Greentree is committed to paying the cost for job-related certifications and/or training programs. In conjunction with management/employee communication and discussions regarding performance and goals, employees are expected to seek out and pursue development opportunities to meet emerging organizational skill requirements in combination with their own personal growth needs. Greentree also makes job-related tuition reimbursement contributions for those in higher-level education programs.
$31k-40k yearly est. 34d ago
Global Security - Command Center Specialist
JPMC
Columbus, OH
The Global Security (GS) team protects the firm's people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis.
As a Retail GSOC Command Center Specialist within our Global Security Team , you will be responsible for monitoring, researching, reviewing and analyzing data sources for dissemination and reporting purposes, to ensure compliance with standard operating procedures in a fast-paced environment; always ensuring the highest quality and professionalism in service.The Retail Global Security Operations Center (Retail GSOC) is the primary communications and situational awareness hub for the firm's reporting of and response to Workplace Violence and Physical Security incidents across the Consumer Bank Branch network in the US. The Retail GSOC facilitates intake of security-related incident information, interacting directly with employees at retail branches and disseminating that information to other security professionals for response.
This position is based in Columbus, Ohio; Candidates must be able to physically work in office full-time to support the day-to-day operations of the Retail GSOC. The role is performed during nationwide branch business hours: Monday-Friday 8:00 AM to 9:00 PM EST, and Saturday 8:00 AM to 6:00 PM EST. This position will be a fully in-office position.
Job Responsibilities:
Triage and escalate workplace violence and physical security incidents to consumer security and threat management teams
Conduct security incident reporting and triage of potential impacts to the firm's employees, assets, and areas of operation
Conduct proactive and real-time research into potential risks; monitor external media feeds for threats to the firm's employees, assets or areas of operation
Escalate sensitive or high-impact incidents to senior managers and executives as necessary
Perform special projects and research as required by GSOC management or as conditions warrant
Work in office shifts between 8:00 AM to 9:00 PM EST shifts Monday-Saturdays
Work overnights, weekends, holidays and during crises as needed
Required Qualifications, Capabilities, and Skills:
3+ years relevant professional experience in incident management, business resilience or security operations, law enforcement or military experience
Work and adapt effectively in a fast-paced, fluid environment, to meet tight deadlines and consistently produce high quality products
Demonstrated ability to effectively communicate
Excellent written and oral communication skills
High level of Emotional Intelligence (EQ); ability to display empathy and assist in de-escalating stressful situations
Strong customer focus; use of discretion in confidential/sensitive matters
Highly detail-oriented, effective time management skills, proactive nature
Work in complex situations with a sense of urgency
Preferred Qualifications, Capabilities, and Skills:
Undergraduate degree, preferably in intelligence studies, criminal justice, business management or related field
Establish, foster and maintain trust-based relationships with a diverse portfolio of stakeholders
Confident and collaborative, ability to constructively challenge the status quo and provide diverse perspective
3+ year of contact center experience
Strong understanding of security operations concepts with experience working in a global organization
ASIS or other professional Security/Crisis Management certifications
$29k-44k yearly est. Auto-Apply 13d ago
Skincare Sales & Guest Services Associate
Dermafix Spa
Columbus, OH
URGENT HIRING: Skincare Sales & Guest Services Associate | Paid Training | Luxury Spa
Compensation: $2,500/month base salary + commission On-Target Earnings (OTE): $60,000+ per year Job Type: Full-Time or Part-Time | Flexible Schedule | Weekend Availability Required
Location: In-person
Why Join Us?
Are you passionate about skincare and providing exceptional customer service? Our luxury spa is looking for a friendly, organized, and sales-driven Skincare Sales & Guest Services Associate to be the welcoming face of our business. This role includes paid training to help you master our products, services, and sales techniques so you can succeed and grow with us. Plus, enjoy paid gasoline when traveling to nearby locations as part of your role.
Key Responsibilities
Greet all clients with a professional appearance and a warm smile
Answer incoming phone calls and respond promptly to inquiries
Manage appointment bookings and schedule reservations efficiently
Promote and sell spa treatments, skincare products, and memberships to meet sales targets
Process payments accurately and maintain detailed sales records
Keep the front desk tidy, organized, and inviting at all times
Provide administrative support including data entry, filing, and photocopying
Travel to nearby spa locations as needed (gasoline expenses covered)
Qualifications
Proven experience in a front desk, guest services, or sales role (spa or salon experience preferred)
A background in esthetics or skincare is a strong plus but not required
Excellent communication and time management skills
Comfortable using computers, CRM software, and scheduling tools
Ability to multitask and work efficiently in a fast-paced environment
Reliable transportation and availability to work at least one weekend day
Compensation & Benefits
Base Salary: $2,500/month
Commission with uncapped earning potential (OTE: $60,000+ annually)
Paid training to set you up for success
Paid gasoline reimbursement for travel to nearby locations
Employee discounts on skincare products and spa services
Opportunity for career growth within a luxury wellness brand
Work Schedule
Flexible shifts including weekends (minimum 1 weekend day required)
How to Apply
If you're ready to launch your career in luxury skincare sales and guest services, send your resume with your best contact number and email. Qualified candidates will be contacted promptly.
After applying, please send a follow-up email including:
Your earliest available start date
Your daily sales target (numeric figure)
A brief summary of your sales experience
$60k yearly Auto-Apply 60d+ ago
Credit Services Specialist 3
Huntington Bancshares Inc. 4.4
Columbus, OH
Asset Finance Collections Rep III maximizes Equipment Finance's return on problem accounts and equipment liquidation within its commercial lease and loan portfolio. Duties and Responsibilities: * Protects the bank's Equipment Finance's financial risk and returns by reviewing contract modifications, restructures and contract assumptions.
* Researches complex collection and litigation issues and problems and develops and implements workout arrangements on problem loans and leases including repossessions, legal action and liquidation of collateral.
* Contributes to the review, update and implementation of new procedures and practices within the Collections Department.
* Works closely with all levels of management, inter-departments, legal counsel and customers to ensure company objectives are being met.
* Assists the Collection Manager by providing coaching and mentoring to less experience members of the collection staff.
* Performs other duties as assigned.
Basic Qualifications:
* Bachelor's degree in business or related field or equivalent work experience.
* 3+ years commercial lease and loan workout and collection experience with a variety of different types of lease and loan structures.
Preferred Qualifications:
* 5+ years customer service/collection experience
* Strong working knowledge of workout solutions and associated documentation.
* Strong working knowledge of bankruptcy and commercial law.
* Solid working knowledge of all stages of collections, insurance and bankruptcy litigation.
* Strong working knowledge of State and Federal regulations governing collection practices.
* Good working knowledge of equipment/collateral values and liquidation process.
* Strong conflict resolution, motivational, analytical/problem solving and negotiation skills.
* Works with little supervision and has the ability to prioritize and meet deadlines.
* Proactive, self-motivated, independent, results oriented.
* Proven ability to manage customer and internal relationships and make decisions that balance the customer needs with company needs.
* Ability to use independent judgment on relationships in excess of $500,000
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Compensation Range:
$47,000 - $101,000 Annual Salary
The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
$31k-41k yearly est. Auto-Apply 3d ago
Member Specialist
Wal-Mart 4.6
Columbus, OH
What you'll do... Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns; zoning the area; arranging and organizing merchandise; and identifying shrink and damages.
Provides member service by maintaining exit areas; reviewing member receipts; acknowledging the member and identifying member needs; assisting members with purchasing decisions; assisting members with locating merchandise.
Provides member service by maintaining self-checkout area; resolving member issues and concerns; promoting Sam's Club products and services; providing guidance and support to members regarding self-service technology; processing member purchases; assisting with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types; assisting members with transactions utilizing self-checkout area.
Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures; maintaining paperwork, logs, and other required documentation; executing emergency response procedures; and ensuring compliance with company security and safety practices.
Assists with the training of Member Frontline Service associates on company processes and procedures; teaching new technology and tool functionality; delivering new program rollout training; and providing continuous learning and process improvement opportunities.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
* Health benefits include medical, vision and dental coverage
* Financial benefits include 401(k), stock purchase and company-paid life insurance
* Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see ********************************
* Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at ***********************
The hourly wage range for this position is $18.00 to $25.00*
* The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications
Primary Location...
3950 Morse Rd, Columbus, OH 43219-3016, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
$18-25 hourly 12d ago
Guest Experience Specialist
The Escape Game 3.4
Columbus, OH
Job Description
We are located in Easton Town Center! Copy & paste the link below to learn more about our company & the role: **********************************************************************************
THE ROLE:
Guest Experience Specialists are world-class hospitality experts who are genuinely delighted to anticipate each individual guest's needs, enthusiastically serve them, and
do whatever it takes to make their day
!
A GES is the ambassador of The Escape Game experience. Just like a great party host, they take responsibility for the energy in the room by making our lobby feel fun, upbeat, and inviting. An excellent GES is a master of emotional intelligence, which means having the ability to regulate and manage your own emotions and understand the emotions of those around you. To excel in this role, you must be able to read and sense each guest's feelings and needs to make sure they have a great experience. You are the bookends of each guest's experience - their first and last impression of The Escape Game.
HOW GUEST EXPERIENCE SPECIALISTS SERVE OUR GUESTS AND OUR TEAM
● Embodying our mission, vision, and values during every shift
● Using TEG's Party Host Practices
Prepare the party venue
Connect with guests
Keep the energy high
Customize the experience
Make sure everyone leaves happy
● Using TEG's Hospitality Habits
Courtesy
Cleanliness
Communication
● Enthusiastically explaining our games and efficiently guiding interactions in the lobby by:
Checking in guests
Coordinating game start times with Team Leader
Answering the phone
Accurately booking reservations
● Connecting with every single guest by maintaining open and welcoming body language and asking open-ended questions to encourage fun, friendly conversation with guests
● Making groups of 2-50 feel welcome, cared for, and excited for their game
● Using TEG's Steps for Creating TEG Fans
Extend the invite
Keep the party going
Encourage party favors
● Immediately and graciously resolving service failures
REQUIREMENTS
● Flexible availability. This role often works nights, weekends, and/or holidays.
● Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
● Ability to stand for long periods of time (about 75-80% of your shift).
● Align with TEG's Uniform Standards.
KNOWLEDGE, SKILLS, & ABILITIES
● Genuine love for serving others
● Flexible, humble, and teachable
● Ability to function both creatively and administratively
● Basic computer abilities
● Exceptional listening skills
● High capacity for creative problem solving
● Energetic, friendly, and patient
● Clear and articulate communicator
BENEFITS FOR FULL TIME TEAM MEMBERS
401(k)
401(k) matching
Health Insurance
Employee discount
Vision insurance
Dental insurance
Flexible spending account
Life insurance
Flexible schedule
$25k-34k yearly est. 24d ago
Credit Union Member Solutions Specialist (Collections)
Education First Credit Union 3.2
Columbus, OH
Education First Credit Union (EFCU) is a full-service not-for-profit financial institution. Our mission is to enhance our members' financial position through education, quality service, and value-minded products. Education First Credit Union was founded in 1936 by a small group of Columbus City School teachers. Our members include school employees and students in the State of Ohio. Recently our membership has been expanded to include Franklin and surrounding Counties. Recognizing the social impact of education on our society, we will continue serving school employees and students within this vital community as our primary point of emphasis.
We're based in Columbus, with an additional branch office located in Reynoldsburg.
Our recruiting process:
Position has been posted internally and externally.
20-minute phone conversation with HR
60-minute in person interview
Job offer
EFCU is looking for a Member Solution (Collections) Specialist for our Columbus Mound Street branch.
Pay Range: $19.00-23.00 / hour.
The Member Solutions Specialist provides service to the credit union by initiating member contact in order to reduce delinquency and loss on all products and services offered to members, including any clerical processes and procedures deemed essential to reduce delinquency and/or loss to increase recoveries.
This position is an in-office position. Candidates for this position must be located in the Columbus area and have reliable transportation to the Columbus branch location.
Responsibilities:
Diligently attempt to contact all delinquent customers by using the most effective means possible by meeting minimum outbound call goals.
Listen to member issues and proactively offer solutions to their delinquency.
Exhibit the ability to persuade members to resolve delinquency.
Use effective communication techniques to overcome objections to making payments on delinquent products.
Adhere to the member contact process as outlined by the credit union.
Ensure key call objectives are met and annotated on every member attempt or contact.
Ensure outlined Work Standards are met in regard to outbound attempts and queue management.
Review each and every delinquent account for possible legal action if the member is not willing to make suitable arrangements.
Make recommendations to leadership based on communications with the member.
Reviews Negative Shares on a daily basis.
Includes management of member accounts and proper analysis of steps to be taken to reduce delinquent balances.
Involves calling upon and sending letters to members who have a negative balance for a predetermined amount of time.
Involves managing NSF checks properly as well as initiating repayment plans with delinquent members.
Process letters regarding Delinquent Loans, Credit Cards, and Negative Checking Accounts.
Answers all inbound calls from members and internal employees regarding the following: Negative Share Accounts, Delinquent Loans and Credit Cards and Charged-off Accounts.
Maintains member and employee confidence and protects operations by keeping information confidential and sharing on a business-related as-needed basis only.
Engages in problem resolution by clarifying the members' and/or employees' complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution; and keeping the supervisor informed of problems and solutions.
Complies with federal, state, and local regulations and legal requirements by enforcing and adhering to requirements.
Performs other job-related duties as assigned.
Requirements
Education & Experience:
High School Diploma or GED required. Associates degree preferred.
1-2 year of relevant collections experience preferred.
1-3 years of previous experience working in a financial institution, credit union, or bank required.
Knowledge of credit union loan products, services, policies, and procedures preferred.
Understanding of related legal and regulatory standards preferred.
Technical Skills:
Ability to communicate with others one-on-one, fielding questions and responding to complaints.
Strong, friendly voice and demeanor, good diction.
Ability to compute rate, ratio, and percent, and to apply these concepts to practical solutions.
Ability to define problems, collect data, establish facts, and draw conclusions while dealing with a variety of abstract and concrete variables.
Ability to write reports and correspondence.
Ability to work independently.
Aptitude to operate computer related equipment, applications and accessories.
Skill to deal with the occasional unpleasant, angry or discourteous person.
Capacity to operate multiple computer web applications at the same time
Working knowledge of multiple communication channels (such as: Microsoft Teams)
Ability to work a flexible schedule
Must be able to maintain confidentiality
Strong listening skills
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At Education First Credit Union, we are dedicated to building a diverse, inclusive and authentic workplace, so if you are excited about this role, but your past experience doesn't align perfectly with every single qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.
Other:
This position is an in-office role that does not offer the option of hybrid or at-home work.
Must have access to transportation in order to travel to and from the office and to trainings and offsite meetings.
Requests for reasonable accommodation will be considered.
This role does have occasional overtime and weekend work.
Benefits
EFCU offers a complete benefits package to full-time employees that reflects how much we value our employees. Benefits include:
Medical / Dental / Vision coverage (including qualified dependents)
Company paid Life Insurance, STD, LTD, Voluntary Coverages
Flexible Spending Account (Health and Dependent Care)
401(k) plan with a 5% company match
A generous time off program
Educational assistance program
GROWTH OPPORTUNITIES!!
Education First Credit Union is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.
$19-23 hourly Auto-Apply 17d ago
Client Success Specialist
Leading EDJE 4.0
Dublin, OH
Leading EDJE is seeking a tech-savvy, relationship-driven Client Success Specialist to partner directly with our Chief Strategy Officer (CSO). This is not your typical administrative role - it's a front-row seat to strategic growth. You'll serve as the CSO's right hand, keeping operations running smoothly, engaging with clients, and collaborating with teams across the company.
We're looking for someone who thrives in a fast-paced, high-energy, team-first culture, has a strong grasp of technology and B2B sales, and can seamlessly blend organization with action. If you enjoy being client-facing, adding value in meetings, and ensuring execution with precision and follow-through, this could be the perfect career move for you.
This full-time, salaried position offers flexibility in work location with a preference for candidates local to the Greater Columbus area. The role will be available to start in February 2026.
CONSULTING ENVIRONMENT
As part of Leading EDJE, you'll have the opportunity to work closely with executive leadership and cross-functional teams to deliver impactful results for clients and internal stakeholders. You'll help drive sales strategy, support client engagements, and act as a bridge between the CSO, marketing, delivery, and other internal teams. The ideal candidate is detail-oriented, highly organized, and capable of managing multiple priorities while ensuring follow-through and completion on action items.
RESPONSIBILITIES
Keep Things Moving
Manage the CSO's calendar, meetings, and travel efficiently.
Organize and maintain client-facing materials, SOWs, sales presentations, and reports.
Stay on top of key deliverables, deadlines, and CRM updates (Salesforce or HubSpot).
Run reports, track extensions, and maintain data hygiene in CRM systems.
Client Engagement & Support
Attend client meetings to capture notes, action items, and follow-ups.
Support client onboarding, engagement, and experience initiatives.
Serve as a trusted point of contact between clients, marketing, and delivery teams.
Farm accounts, track interactions, and help advance B2B sales opportunities.
Drive Sales & Operational Excellence
Collaborate with Sales, Marketing, and Delivery to support strategic initiatives.
Ensure the sales pipeline is accurate and actionable through CRM management and reporting.
Assist in planning and executing quarterly business reviews, revenue meetings, and team sessions.
Contribute to high-completion, high-impact follow-through across all projects and engagements.
QUALIFICATIONS
3+ years of experience in sales support, executive assistance, or related roles - ideally in a B2B tech or consulting environment.
Solid understanding of technology and sales cycles; able to grasp technical concepts quickly.
Exceptional organization skills, detail-oriented, and able to prioritize in a fast-paced environment.
Experience with Microsoft Office, Google Workspace, and CRM platforms (Salesforce, HubSpot).
Strong communication skills, polished and personable, with the ability to add value in client-facing situations.
Self-starter with a high “say-do” ratio; thrives on executing and following through.
ADDITIONAL QUALIFICATIONS
Experience supporting C-level executives in high-growth, fast-paced teams.
Familiarity with proposals, RFPs, and sales enablement tools.
Previous exposure to B2B sales strategy or client relationship management.
Experience in a consulting environment with tech-focused solutions.
COMPENSATION
Base: $85,000-$105,000/year
Bonus-eligible
$25k-35k yearly est. 51d ago
National Advice Center Service Specialist II
Huntington National Bank 4.4
Columbus, OH
The National Advice Center (NAC) ServiceSpecialist II serves support specialist for Huntington Financial Advisors working with the clients, advisors, and leadership team within the National Advice Center. This position provides service for existing HFA clients with their current investment relationship, proactively calls NAC clients, sets appointments with NAC Financial Advisors, and supports NAC Financial Advisors service needs. This is accomplished through inbound and proactive outbound phone-based client interactions.
Duties and Responsibilities:
Provide prompt, courteous, and accurate servicing through phone-based client interactions.
Deliver an engaging client experience to effectively take care of our client's financial and service needs.
Will assist with client directed orders for equities, fixed income and other approved market products.
Able to service and troubleshoot the client's digital experience with the firm's online financial planning tools and functionality.
Responsible for personal referral goals and client service objectives through inbound and outbound telephone interactions with existing National Advice Center (NAC) clients.
High level of proactive outreach to existing NAC client book of business to find opportunities to deepen current wallet share with Huntington Financial Advisors (HFA) and Huntington Bank.
Responsible for business development through partnering with NAC Financial Advisor colleagues through referrals to this team.
Assists NAC Financial Advisors by processing and maintaining documentation for account servicing or onboarding, resolving discrepancies, and meeting preparation.
Ensures adherence to all firm and industry regulations, policies, procedures, and record management requirements.
Completes all assigned firm and regulatory training and continuing education by required deadlines.
Maintains current knowledge of all available investment and insurance solutions.
Perform other duties as assigned.
Basic Qualifications:
High School Diploma or equivalent
1+ years of related experience in investment industry with a focus on service/sales.
FINRA Series 6 and 63
State Health and Life, Series 7 and Series 66 or 63/65 required to be obtained within 120 days of hire
Preferred Qualifications:
Bachelor's Degree
2-3 years of experience in an investments area
Experience developing and leveraging relationships with internal partners remotely and/or over the phone
Ability to effectively communicate with a wide range of prospects and clients, attention to detail in paperwork and commitment to excellence in service and follow up
State Health and Life, Series 7, and Series 66 or 63/65
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
No
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.