How to hire an on-site services specialist

How to hire an on-site services specialist, step by step

Here's a step-by-step on-site services specialist hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an on-site services specialist job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new on-site services specialist
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you post your on-site services specialist job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find an on-site services specialist for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   An on-site services specialist's background is also an important factor in determining whether they'll be a good fit for the position. For example, on-site services specialists from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents on-site services specialist salaries for various positions.

   Type of On-Site Services Specialist	Description	Hourly rate
   On-Site Services Specialist	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$12-22
   Guest Services	Guest service representatives, also known as guest service agents, are specialists in the hospitality industry. Generally, these agents are employed in hotels, spa units, or in places where guests need service or information for better accommodation... Show more	$9-16

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Customer Locations
   • Management Reports
   • QC
   • Technical Support
   • Copy Machines
   • Service Calls
   • Postage Meter
   • Email Systems
   • Processing Equipment
   • Office Equipment
   • Paper Jams
   • Conference Room
   • Service Logs

   Check all skills

   Responsibilities:

   • Understand, administer and manage the contract that exists between the contractor and the client (SCE).
   • Close out monthly summary of arrival systems, postage fund reports and USPS metering machine.
   • Maintain excellent customer relations while following USPS guidelines for parcels to enter the mailing system safely and efficiently.
   • Verified/Validate arrangement of electrical/electronic equipment, power loads for equipment, piping, and HVAC systems.
   • Copy documents according to instructions, binding and collating.

   More on-site services specialist duties

3. Make a budget

   Including a salary range in your on-site services specialist job description helps attract top candidates to the position. An on-site services specialist salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for an on-site services specialist in South Dakota may be lower than in Alaska, and an entry-level on-site services specialist usually earns less than a senior-level on-site services specialist. Additionally, an on-site services specialist with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average on-site services specialist salary

   $35,797yearly

   $17.21 hourly rate

   ---

   Entry-level on-site services specialist salary

   $27,000 yearly salary

   Updated December 16, 2025

   Average on-site services specialist salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Alaska	$49,731	$24
   2	Washington	$47,854	$23
   3	California	$43,895	$21
   4	Oregon	$43,446	$21
   5	Colorado	$43,033	$21
   6	Maryland	$42,235	$20
   7	New York	$40,844	$20
   8	Massachusetts	$40,231	$19
   9	District of Columbia	$39,957	$19
   10	Kentucky	$38,337	$18
   11	Illinois	$38,287	$18
   12	Nebraska	$37,232	$18
   13	Texas	$37,053	$18
   14	Ohio	$36,668	$18
   15	Indiana	$36,644	$18
   16	Pennsylvania	$35,783	$17
   17	Michigan	$35,746	$17
   18	New Jersey	$35,745	$17
   19	Connecticut	$35,580	$17
   20	Utah	$34,573	$17

   Average on-site services specialist salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	General Electric	$42,531	$20.45	17
   2	SBA Communications	$41,210	$19.81	2
   3	Thermo Fisher Scientific	$40,128	$19.29	32
   4	Mayo Clinic	$40,025	$19.24	15
   5	Beacon Hill Staffing Group	$39,915	$19.19
   6	Eversource Energy	$39,700	$19.09	1
   7	SOS Healthcare Staffing	$38,893	$18.70
   8	National Renewable Energy Laboratory	$37,806	$18.18
   9	Avantor	$37,744	$18.15	1
   10	Veolia Water Tech	$37,598	$18.08	6
   11	ZeroCater	$36,107	$17.36
   12	Grainger	$35,208	$16.93	4
   13	Talen Energy	$34,744	$16.70	1
   14	GE Energy Management Services, LLC	$34,555	$16.61
   15	Volt Information Sciences	$34,495	$16.58
   16	Walmart	$34,144	$16.42	469
   17	Robert Half	$34,033	$16.36	48
   18	Takeda Pharmaceuticals U.S.A., Inc.	$34,004	$16.35	2
   19	Kelly Services	$33,992	$16.34	14
   20	Randstad North America, Inc.	$33,540	$16.13	3

4. Writing an on-site services specialist job description

   A good on-site services specialist job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of an on-site services specialist job description:

   On-site services specialist job description example

   Functional Title: Specialist, Technology Service Desk/OSS Analyst
   
   Our Team
   
   Technology Services Group (TSG) leverages BNY Mellon's modern technology infrastructure to enable powerful business solutions while vigorously prioritizing our stability and resiliency.
   
   Workplace Technology Support Services - We ensure reliable service delivery through industry best practices, as well as warranting a controlled, secure, and regulatory-compliant production environment with greater stability and resiliency. We deliver enhanced flexibility, scalability, and responsiveness to support dynamic client demands with improved quality
   
   Key Responsibilities:
   
   * Provides support to all IT-related activities and initiatives using established procedures, including guidance, assistance, coordination and follow-up on straightforward and some more complex end user related IT problems and ensures resolution.
   * Provides local smart hands capability and maintains management of End user Assets.
   * Provides IT/Desktop support services including frontline subject matter expertise to employees to ensure that all service levels are achieved, local and organizational changes are supported including the provision of smart hands activity.
   * Support the onboarding and implementation of new products and services and support the end user engagement and education of technology services.
   * Ability to co-ordinate events and support of major incidents impacting the End-user environment.
   * Responsible for the maintenance and upkeep of the organizations tracking of end user assets.
   * Manage known risks and identify new ones.
   * Implements medium to large sized projects to meet business needs and requirements or directs, motivates, and develops analysts and may oversee/manage a small to medium-sized support technician team responsible for all aspects of applications and technology-related support activities.
   * Provides support and training to more junior members of the team.
   * Provides support to all IT-related activities and initiatives, including guidance, assistance, coordination and follow-up on IT problems and ensures resolution, and communicates directly to business on project status and problem resolution.
   * Consults to business management and/or end-user on all aspects of applications and technology-related support activities.
   * Is involved with project planning and project implementation by determining business and technical requirements and consulting on ways to target business needs and opportunities.
   * May allocate/coordinate work within a team/project.
   * Determines the client and/or end-user business and technical requirements, identifies appropriate stakeholders.
   * Collaborates with end user services owners to identify opportunism to improve the service.
   * Designs and maintains standard operating procedures.
   * To understand configuration and functionality of site technology (including any space where technology is consumed).
   * To have an in-depth level of troubleshooting knowledge to support the primary products and services used by the end user employee base.
   * Working knowledge of diagnosing and resolving technical hardware and software issues, remote admin tools,
   * Internet connectivity and Microsoft operating systems and office suite.
   * Contributes to the achievement of related teams' objectives
   
   Qualifications
   
   * Bachelor's degree in a related discipline or equivalent work experience required.
   * 6-8 years of experience in technical and customer-support required.
   * Experience in the securities or financial services industry is a plus.
   
   BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities / Females / Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
   
   BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.
   
   Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

   Copy this example

   

5. Post your job

   To find on-site services specialists for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any on-site services specialists they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level on-site services specialists with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your on-site services specialist job on Zippia to find and recruit on-site services specialist candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit on-site services specialists, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new on-site services specialist

   Once you've selected the best on-site services specialist candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new on-site services specialist. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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