On-site services specialist job description

Functional Title: Specialist, Technology Service Desk/OSS Analyst

Our Team

Technology Services Group (TSG) leverages BNY Mellon's modern technology infrastructure to enable powerful business solutions while vigorously prioritizing our stability and resiliency.

Workplace Technology Support Services - We ensure reliable service delivery through industry best practices, as well as warranting a controlled, secure, and regulatory-compliant production environment with greater stability and resiliency. We deliver enhanced flexibility, scalability, and responsiveness to support dynamic client demands with improved quality

Key Responsibilities:

* Provides support to all IT-related activities and initiatives using established procedures, including guidance, assistance, coordination and follow-up on straightforward and some more complex end user related IT problems and ensures resolution.
* Provides local smart hands capability and maintains management of End user Assets.
* Provides IT/Desktop support services including frontline subject matter expertise to employees to ensure that all service levels are achieved, local and organizational changes are supported including the provision of smart hands activity.
* Support the onboarding and implementation of new products and services and support the end user engagement and education of technology services.
* Ability to co-ordinate events and support of major incidents impacting the End-user environment.
* Responsible for the maintenance and upkeep of the organizations tracking of end user assets.
* Manage known risks and identify new ones.
* Implements medium to large sized projects to meet business needs and requirements or directs, motivates, and develops analysts and may oversee/manage a small to medium-sized support technician team responsible for all aspects of applications and technology-related support activities.
* Provides support and training to more junior members of the team.
* Provides support to all IT-related activities and initiatives, including guidance, assistance, coordination and follow-up on IT problems and ensures resolution, and communicates directly to business on project status and problem resolution.
* Consults to business management and/or end-user on all aspects of applications and technology-related support activities.
* Is involved with project planning and project implementation by determining business and technical requirements and consulting on ways to target business needs and opportunities.
* May allocate/coordinate work within a team/project.
* Determines the client and/or end-user business and technical requirements, identifies appropriate stakeholders.
* Collaborates with end user services owners to identify opportunism to improve the service.
* Designs and maintains standard operating procedures.
* To understand configuration and functionality of site technology (including any space where technology is consumed).
* To have an in-depth level of troubleshooting knowledge to support the primary products and services used by the end user employee base.
* Working knowledge of diagnosing and resolving technical hardware and software issues, remote admin tools,
* Internet connectivity and Microsoft operating systems and office suite.
* Contributes to the achievement of related teams' objectives

Qualifications

* Bachelor's degree in a related discipline or equivalent work experience required.
* 6-8 years of experience in technical and customer-support required.
* Experience in the securities or financial services industry is a plus.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities / Females / Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

**Your next good thing is right here** . At Kelly Professional & Industrial, we're all about helping you discover what's next in your career. And we just so happen to be seeking a **Sr On-Site Service Specialist** to work for a client in Schaumburg, IL 60196. If this sounds like the right fit for you, read on and apply!
**TEMP TO HIRE**

**Schedule:** Monday- Friday, 7:00 AM- 4:00PM

**Pay Rate** : $20.50 per hour

Free Parking Garage

Provides operations functions in one or all of the following areas: operates high volume duplicating equipment, performs associated copying tasks, operates high volume document imaging equipment and related software. Also operates High volume mail management systems. Generates reports for digital printing, imaging, and mail systems in digital format. Ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage.

**Day to Day Responsibilities for a Sr On-Site Service Specialist:**

+ Runs high volume copy machines and performs binding and finishing work.

+ Operating high volume document imaging systems.

+ Operating document image handling software

+ Operating MS Office and Email systems for opening, sending, and retrieving files

+ Opening, saving, and transferring PC files based on established protocols

+ Accessing document management systems via established protocols

+ Ensures convenience copiers are working properly, checking for quality via daily inspections.

+ Clears paper jams and informs technicians of specific problems.

+ Maintains records for management reports and inventories of supplies needed.

+ Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.

+ Calculates charges for jobs performed and maintains some billing logs.

+ Responds to and coordinates all service calls required by customer.

+ May perform filing duties in conjunction with specific customer requests.

+ Delivers completed jobs to pre-determined customer locations within and outside of the site.

+ Maintains daily meter and service logs.

+ May travel between customer's buildings.

+ Answers customer questions regarding status or feasibility of job requests.

+ Ensures upkeep of convenience copier areas by keeping neat and well stocked.

+ Performs duties related to the shipping of materials.

+ Performs duties related to the receiving of materials.

+ May perform meeting room and conference room set ups.

+ May perform building occupant moves within assigned facilities.

+ May perform re-lamping and light maintenance duties as assigned.

+ May perform occasional cleaning duties as needed.

+ May require periodic overtime on nights and weekends, including off-hour emergency response.

+ Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.

+ Uses all copier equipment, calculator, fax machine, postage meter and some PC.

+ Performs filing duties, which may include 'purging' and archiving old documents.

+ Performs other duties as assigned.

**REQUIREMENTS:**

+ High school diploma or equivalent education is required.

+ Professional customer service.

+ Sense of urgency

+ Detailed oriented.

+ Must have a positive attitude, while able to speak to visitors and customers.

+ Completes daily room checks twice a day.

+ Set up meeting rooms.

+ Communicate with team member.

+ Complete level 1 testing with AV equipment.

+ A lot of moving tables (on wheels) and chairs.

+ Setting up catering tables.

+ Nice work environment, new building, cleaners, and fitness center on site

+ Cross training.

+ Must be able to lift 50lbs assistance is available.

+ Dress code: Business Casual

**What happens next?**

Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a **Sr On-Site Service Specialist** today!

**Get a complete career fit with Kelly** ** ** **.**

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

**About Kelly** ** **

At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center.
Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

Summary Statement: The Site Experience Specialist, focusing on Product Recommendations & Reviews will be a key member of the Neiman Marcus eCommerce team in helping establish sitewide and category perspectives on optimizations around the way consumers engage with product recommendations and reviews on NeimanMarcus.com. The specialist will support and help execute on category goals and strategies and deliver a world class product discovery luxury shopping experience.

This role requires high attention to detail, technical skills, the ability to problem solve and multitask, along with strong interpersonal skills to effectively collaborate with stakeholders. A successful Site Experience Specialist will be proactive, highly analytical and data driven with an understanding of various online marketing principles and KPIs, as well as have a passion for product and market trends. Both a strategic thinker and a roll-up-your-sleeves operator, the ideal candidate should be comfortable working in a fast-paced, demanding, and exciting environment.

Responsibilities & Duties

• Increase product recommendations engagement and conversion rate by reducing friction in the product recommendations experience and help customers find what they want right away.
• Identify and help execute better product recommendations based on data and brand assortments, including where the customer is in their shopping journey.
• Develop and execute strategy to increase reviews on products including working with internal partners and third-party review partners.
• Analyze and report on relevant eCommerce KPI's and performance.

Qualifications

• Bachelor's degree.
• Minimum of 1+ years of relevant retail ecommerce experience. Proven experience successfully driving Search and Browse strategies is preferred.
• Skilled in defining the right metrics to measure how your actions are impacting customers and the business.
• Strong analytical skills with hands-on experience using data analytics tools. Adobe Analytics experience preferred. Advanced Excel and Microsoft Office skills required.
• Technically savvy. Familiar with Machine Learning concepts, Search fundamentals, approaches to personalization.
• Strong experience in large scale enterprise organizations. Luxury retail preferred.
• Excellent communication skills - interpersonal, verbal and written.
• Strong commitment to timelines, accuracy, organization and professionalism.
• Thrives in a fast-paced and cross functional environment with a customer first mindset.
• Proactive, self-motivated, passionate and accountable. A self-starter approach with an eagerness to consistently meet and exceed objectives and take on more responsibility.
• Strong attention to detail
• "Win together" mentality
• Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

Competencies

Passion for Business

• Models flexibility and decisiveness in changing direction as the business environment dictates to achieve strategic objectives
• Fosters consistent reflection on past performance and continuously improve
• Encourages and scales idea-sharing

Passion for Personal Growth

• Continuously builds skills and knowledge through training, coaching, and career experiences
• Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
• Conveys energy and enthusiasm for NMG and personal work
• Adapts personal approach in response to diverse situations and people
• Responds to unexpected changes in work environment with creativity and resilience
• Establishes and upholds high personal standards for individual work and environment
• Maintains a customer-centric mentality versus a solely channel-centric one

Communicating Effectively

• Demonstrates effective and appropriate use of communication channels within NMG
• Develops and delivers compelling presentations on difficult or controversial topics for varied audiences
• Adjusts content, style and message to maximize comprehension for a wide variety of audiences
• Establishes and fosters an environment encouraging effective cross-organizational communications
• Provides coaching on communicating effectively within and across teams and organizations

Demonstrating Strategic Ability

• Demonstrates the ability to imagine and analyze future scenarios, make assumptions, and explore alternative strategies
• Balances short and long-term thinking, making thoughtful trade-offs between investing for future needs and meeting short-term goals
• Demonstrates a history of effective decision making through structured analysis

This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.