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Customer Support Specialist
Russell Tobin 4.1
On-site services specialist job in Columbus, OH
/Details:
Are you ready to join a Fortune 500 global financial services firm where accuracy, client care, and operational excellence drive everything we do? Do you excel under pressure, communicate with clarity, and thrive when details matter? If so, you'll be a perfect fit for an open contract position we are hiring for!
Join a premier global financial institution renowned for its unwavering commitment to integrity, client-centric solutions, and operational excellence. With a legacy spanning decades, this firm is actively hiring a Customer Support Specialist to join its team in Columbus, Ohio.
Important Details:
6-month contract (Temp to Perm Goal)
Columbus, Ohio (on-site)
$19.17/Hour Pay
PTO, 401K retirement savings, healthcare coverage, supplemental coverage
Responsibilities Include:
Responding to client inquiries via phone with professionalism and accuracy, assisting with a wide range of brokerage-related questions, including account details, transactions, and general financial services, while ensuring all responses align with internal quality and compliance standards.
Supporting clients with digital platforms, providing guidance and troubleshooting for the brokerage's online portal and mobile app-resolving login issues, navigating features, and ensuring a smooth digital experience.
Assisting with Brokerage Cash Management services, including debit cards, check-writing, and funds transfers-ensuring clients understand and can effectively use the full suite of cash management tools available to them.
Consistently meeting performance goals such as call quality, response time, and customer satisfaction, while escalating complex issues when necessary and maintaining a strong commitment to delivering a world-class client experience.
Qualifications:
Degree in Finance, Accounting, Business, or related field
Ability to thrive in a fast-paced, team-oriented environment
Strong multitasking skills and adaptability in a dynamic financial service center
Pride Global and its affiliates, including Russell Tobin, Pride Health, Pride Now, and Pride One, offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.
$19.2 hourly 5d ago
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Customer Experience Advocate
Cymbiotika
Remote on-site services specialist job
At Cymbiotika, we believe that wellness starts with trust. That's why we're committed to creating supplements that are not only effective but also transparent. From the moment you pick up one of our products, you'll know exactly what's inside-no hidden ingredients, no confusing labels. We take pride in using only the highest-quality ingredients, carefully sourced and backed by science, to ensure you're getting the best of nature and innovation in every supplement.
We understand that health is personal, which is why our supplements are designed to work with your body, not against it. By focusing on bioavailability and using advanced liposomal delivery systems, we ensure that your body can absorb and use the nutrients to their fullest potential. Our goal is simple: to help you feel your best, with products you can trust, made with ingredients you feel good about.
With Cymbiotika, you're not just taking a supplement-you're joining a community of people who value wellness, science, and the power of transparency. We're here to empower you on your journey to better health, every step of the way.
We are looking for a motivated and experienced Customer Experience Advocate to join our Cymbiotika team! As a Customer Experience Advocate, you will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.
Role Overview
As a Customer Experience Advocate, you are the voice of the company, specializing in extensive product knowledge, record keeping, and problem solving. Working alongside multiple departments, you will answer customer questions and concerns with confidence and a positive attitude.
Responsibilities:
Provide customers with order verification, updates regarding shipment, product availability and pricing.
Work closely with cross-functional departments to enhance customer services and brand awareness.
Provide analytical and specialized administrative support with general instructions.
Inform customers about new products and usage.
Analyze customer feedback on new and existing products, as well as preparing reports.
Respond to customer queries in a timely and effective manner, via phone, email, or social media.
Participate in weekly meetings that are structured to aid in the enhancement of professional development.
Maintain accurate records and document all customer service activities and discussions.
Requirements:
At least 1 year of relevant experience
Exceptional communication, collaboration, and problem-solving skills.
Exceptional interpersonal skills and a client-centered approach.
Great organizational and time management abilities.
Proficiency in Google and customer service softwares
What We Offer:
Welcome Package: Receive a curated selection of Cymbiotika products to kickstart your wellness journey with us at your 45th day.
Exclusive Employee Discounts: Enjoy 70% off all products for yourself and 50% off for friends and family.
Flexible Fridays: Work from home Fridays to ease into your weekend with balance and flexibility.
Catered Team Lunches: Connect with your colleagues over delicious catered lunches every Wednesday.
Beverage Perks: Cold brew, coffee, and fridge full of drinks.
Snacks: Variety of snacks to keep you fueled.
Wellness Facilities: Unwind in our on-site meditation room or recharge with red-light therapy.
VIP Access: Enjoy exclusive suite access at Petco Park for San Diego Padres home games.
Fitness Perks: Complimentary ClassPass membership for access to fitness classes and wellness activities.
Paid Time Off: Enjoy 13 paid company holidays, a generous PTO policy that grows with your tenure, and dedicated sick time to support your health and work-life balance.
Comprehensive Health Benefits: Dental, vision, and health insurance plans with 100% employer-paid coverage options.
Exclusive Lifestyle Discounts: Special offers through partners like Farmers Insurance, hotels, movie theaters, theme parks, and more.
Team-Building Activities: Join regular team outings and events that foster collaboration, creativity, and fun.
Retirement Plan: 401(k) plan with matching contributions to help secure your financial future.
Community Engagement: Participate in company-sponsored volunteer events and give back to causes that matter.
$40k-55k yearly est. 4d ago
Remote Customer Support Specialist
Talentoma
Remote on-site services specialist job
Remote Customer Support Specialist (Work From Home) | $3,300-$3,900/month
We're hiring Remote Customer Support Specialists to join our growing team. This is a fully remote / work-from-home customer service role focused on handling inbound calls and helping customers with general questions, updates, or basic support needs.
You'll be the first point of contact for customers-so clear communication, patience, and a calm, professional tone matter. If you enjoy talking to people, following simple processes, and solving straightforward issues while working independently, you'll feel right at home here.
What You'll Do (Key Responsibilities)
Answer inbound customer support calls and provide accurate, helpful responses
Make occasional outbound calls (appointment reminders, follow-ups, or status updates)
Maintain a friendly, patient, and professional tone on every interaction
Document call notes and key details accurately using our digital tools and systems
Follow step-by-step call handling procedures to keep conversations efficient and consistent
Stay connected with your remote team through chats, updates, and scheduled check-ins
What We're Looking For (Qualifications)
Strong speaking skills, active listening, and clear communication
Comfortable using a computer and switching between basic tools (calls, notes, systems)
Reliable internet connection and a quiet, distraction-free home workspace
Team-minded attitude-willing to ask questions and support others
No experience required - paid training is provided
Customer service experience (call center, retail, hospitality) is a plus, not required
Pay & Benefits
Monthly pay: $3,300-$3,900 (based on experience)
100% remote - work from the comfort of home
Paid training starting day one
Flexible scheduling options (including weekends based on availability)
Supportive team culture with approachable managers
Growth and advancement opportunities within the company
If you're ready to start a remote customer support role with training, flexibility, and a supportive team, apply today. 📞💻
$3.3k-3.9k monthly 2d ago
Customer Service Specialist
Net2Source (N2S
Remote on-site services specialist job
Title: Customer Service
Duration: 6+ months (Extension)
Shift: 8am - 5pm
Qualifications:
A combination of formal education such as bachelor's degree, associate's degree with certifications and/or at least 2-4 years of progressive customer service experience
Excellent communication skills
Excels at interpersonal and relationship management skills
Prior experience with the ability to successfully resolve conflict
Strong ability to multi-task
Some exposure to building products and/or retail industry preferred
Developed systems aptitude and Microsoft Office skills
SAP experience required
Order Management
Accept, enter, schedule and maintain orders within SAP
Sales Force
Order Entry Document Manager (OEDM)
Understands and executes all types of order processing (EDI/Business Connections)
Verify pricing
Respond to inquiries, e.g. inventory availability, production schedule, technical questions, products and policies
Ability to build efficient truckloads and schedules in coordination with the traffic department
Verify accurate information on ship schedule/OEDM
Is a high performer in the CAS Learning Path - achieving agreed upon metrics and demonstrating critical behaviours
Can function across all regions and in multiple business groups
Understands and correctly provides direction of the Service Advantage for our customer and Sales Team.
Communicates, when necessary, with internal departments regarding Credit and Pricing
Expedites hot or special orders as agreed upon with sales and supervisor
Conflict Management
Properly communicates, manages and resolves customer and sales issues in a professional and empathetic manner
Address and correct customer service issues, forward issues to appropriate department, continued follow-up through resolution to ensure overall customer satisfaction
Collaborate with cross-functional teams to expedite orders
Perform backorder coordination/shipping
Maintain customer records within all software databases
Communicate any schedule delays in customer orders in a timely manner
Manage the Return Material Authorization (RMA) process within agreed upon policy, ensuring customer satisfaction, while ensuring guidelines and goals are achieved.
Order Management & Customer Service Supply Chain Support
Cross train to gain understanding of the functions within Supply Chain to effectively support the overall Siding Products Group.
Provide coverage for time off, peak periods and perform at the Learning Path proficient level and as a high performer in all aspects of customer service and related cross trained function(s).
Maintain customer records within all software databases
Manage the Return Material Authorization (RMA) process within agreed upon policy, ensuring customer satisfaction, while ensuring guidelines and goals are achieved.
Is proficient in Salesforce or equivalent computer related skillset
Maintain customer records within all software databases
Responsibilities:
Under the supervision of the Service Center Supervisor located in Malvern, PA (this is not a remote position) or Manager the Customer Service Temp is accountable for establishing a strong customer relationship based on trust and responsiveness to deliver World Class Service to the incumbents' customer base.
The CST will accurately process customer orders in an efficient manner to ensure we exceed our customers' expectations.
Additionally, the CST will manage multi-part customer complaints/concerns and be empowered to resolve issues in a timely and professional manner.
The CST is fully proficient in all aspects of the Learning Path and is knowledgeable across all lines of business and regions.
The CST will adhere to policies and procedures currently in place and maintain the required level of service to our customers.
The CST works within the parameters as defined by customer service standards and the Service Advantage guidelines.
The incumbent must analyse and respond to fluctuating situations and conditions in such a manner that not only meets/exceeds the expectations of our customer but considers the overall impact to the business.
Proactively resolves customer problems/issues, exhibiting ownership for our customers.
Demonstrates relentless customer service
Flexibility in working hours 7:30am - 6pm with some overtime
Willingness and ability to work from home during inclement weather or emergency situations - requires home phone line & internet
$27k-36k yearly est. 4d ago
Services Specialist - On Site Services
GE Vernova
Remote on-site services specialist job
The purpose of this role is to manage after sales activities including installations and servicing of GE Monitoring and Diagnostic products at customer sites and deliver quality onsite and remote support to customers. Job Description
Roles and Responsibilities
* Perform installation and service work on state-of-the-art transformer monitoring equipment
* Manage installation projects, coordinating with various customer contacts and internal GE Sales and Service teams
* Perform troubleshooting and fault finding to Printed Circuit Board (PCB) level
* Liaise effectively with customers in job planning, execution, follow-up, and sales support, and internally with various teams to ensure process excellence
* EHS Environmental, Health & Safety (EHS) Leadership, conduct field work in compliance with applicable regulations and ensure accurate employee safety practices
* Act as a primary technical resource for on-site work and lead in resolving engineering and product issues. Providing technical direction to skilled labor while performing work on customer sites and equipment to assure the executed work reflects the quality standards and attention to detail that maintains a professional image both customer and GE Vernova
* Provide installation and service direction on-site and remotely, including repairs, replacements, and rebuilds, for a range of equipment vintages, sizes, and application types
* Provide both external and internal timely, accurate, professional reports
* Provide, audit, and implement quality control requirements for on-site repair and upgrades in compliance with Engineering and Product Department standards
Required Qualifications
* Bachelor's degree from an accredited university or college (or a high school diploma / GED with 5 years of experience in Field Services and Maintenance.)
Desired Characteristics
* Minimum of 2 years of advanced experience in the Services & On-SiteServices.
* Strong oral and written communication skills.
* Demonstrated ability to analyze and resolve problems.
* Ability to document, plan, market, and execute programs.
* Established project management skills.
The base pay range for this position is 72,400.00 - 90,500.00 USD Annual USD Annual. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This role is also eligible for overtime. This posting is expected to close on 12/31/25.
Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
Additional Information
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
#LI-Remote - This is a remote position
For candidates applying to a U.S. based position, the pay range for this position is between $72,400.00 and $108,600.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.
Bonus eligibility: ineligible.
This posting is expected to remain open for at least seven days after it was posted on December 01, 2025.
Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.
GE Vernova Inc. or its affiliates (collectively or individually, "GE Vernova") sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.
$36k-49k yearly est. 21d ago
Regional Site Specialist-Greensboro, NC
Invitrogen Holdings
Remote on-site services specialist job
Work Schedule
First Shift (Days)
Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Fluctuating Temps hot/cold, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.
Greensboro, NC
Candidates must reside within a 50-mile radius of Greensboro, NC. Additionally, the position requires the ability to respond to assigned customer sites within one hour of notification.
How do we make an impact?
Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer's laboratory's business needs.
What will you do?
Travel to provide support at multiple customer facilities for scheduled and unscheduled gaps in coverage; in some cases, for extended periods.
Inventory Management: Stock room, POU management, dispensing of products, etc.
Order Management: Order entry, order expediting, customer service support, etc.
Chemical Management Receive, register, and track chemical containers, etc.
Glass wash Operations: End-to-end glass wash sterilization processes including inspection of glassware, etc.
Dock and Shipping Management
Drive Process Improvement culture
May perform other responsibilities as assigned by management
This role is a traveling position covering the XX region. Travel will be required 70-80% of the time. The ideal employee will be in either Greensboro, NC or the RTP, NC area.
Education
High school diploma or equivalent required. Bachelor's degree in a related field preferred, or a combination of education and experience that demonstrates the required skills. Military Service/Training in lieu of a degree may also be considered.
Experience
4 years of related experience within a laboratory setting is preferred. Experience working in customer service preferred.
GxP Experience and IATA/DOT certification, knowledge of OSHA General Industry requirements are also a plus.
Knowledge, Skills, Abilities
Strong verbal and written communication skills, and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values.
Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software. Uses organizational skills to multi-task and meet due dates as needed.
Demonstrates the ability to understand the complexity of various work environments and work safely following all policies and procedures.
Physical Requirements / Work Environment
Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc.)
Depending on the area of the building, personal protective equipment must be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes (required for all colleagues), bump hats, and/or safety glasses.
Regularly required to lift 30 - 40lbs, and up to 50lbs occasionally.
Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100lbs
Regularly required to stand, walk and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods.
Ability to work in environments with varied temperatures (cold rooms, outside, etc.)
Ability to work overtime or independently as needed.
Benefits
We offer competitive remuneration, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Apply today! ****************************
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
$31k-41k yearly est. Auto-Apply 6d ago
Site Specialist (Event Venue Coordinator)
Seneca Holdings
Remote on-site services specialist job
Western Door Federal is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn.
Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.
The Site Specialist is responsible for identifying, evaluating, and securing event venues in support of the U.S. Army Chief of Chaplains' Building Strong & Ready Teams (BSRT) / Strong Bonds Program. This role ensures that sites meet Army standards for safety, occupancy, cost, childcare, food, lodging, and audiovisual requirements. The Site Specialist conducts site research, assessments, and negotiations with facilities to provide the best value to the Government, while ensuring compliance with Logistical Support Package (LSP) requirements.
Key Duties & Responsibilities
Site Identification & Research
Conduct research to identify potential venues (CONUS/OCONUS) that can accommodate chaplain-led training events.
Evaluate sites for compliance with Army requirements (e.g., meeting space codes, childcare accommodations, security, accessibility, per diem lodging/meal rates).
Maintain a vetted database of approved and potential sites for recurring use.
Venue Evaluation & Negotiation
Conduct site visits and inspections to verify suitability for lodging, meals, childcare, meeting rooms, and audiovisual support.
Negotiate contracts with venues, ensuring costs do not exceed authorized per diem and regulatory limits.
Ensure that sites meet Acceptable Quality Levels (AQLs), including 100% compliance with occupancy and safety standards.
Logistical Coordination
Coordinate with Event Managers to match sites with event requirements on the Authorized Event List (AEL).
Ensure lodging meets minimum AAA 3-diamond / Forbes 3-star standards with interior corridor access.
Verify that meal costs remain within allowable per diem rates and comply with food safety standards.
Confirm audiovisual support availability and reliability.
Stakeholder Engagement
Advise Unit Ministry Teams (UMTs) and Event Leaders on venue options and recommendations.
Provide reports and recommendations to the Contracting Officer's Representative (COR) for approval.
Support Event Managers in developing Profile Sheets (venue and support details per event).
Compliance & Reporting
Document site selection process, inspection findings, and contract negotiations.
Provide input for Monthly Execution Reports and Quarterly Close-Out Reports regarding venue contracts and associated costs.
Ensure venue selection aligns with Army Conference Policy (AR 1-50) and other applicable regulations .
Required Qualifications
Education & Experience
Active Secret clearance.
Associate's or Bachelor's degree in Hospitality, Event Management, Business, or related field.
Minimum 3 years of experience in site selection, venue contracting, or hospitality logistics.
Experience supporting government or large-scale corporate events preferred.
Skills & Competencies
Knowledge of Army per diem, lodging, and food cost regulations (FAR 31.205-46).
Strong vendor negotiation and contract review skills.
Ability to evaluate facilities against safety, childcare, and logistical standards.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
Strong interpersonal and communication skills for working with venues, UMTs, and government stakeholders.
Professional Standards
Ensure all site recommendations comply with Army safety, security, and ethical standards.
Maintain professional conduct when representing the Contractor in negotiations or site visits.
Travel extensively (domestic and OCONUS) to identify, inspect, and support event venues.
Complete mandatory AT/OPSEC and IT training within 30 days of hire and annually thereafter.
Equal Opportunity Statement:
Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.
$31k-41k yearly est. Auto-Apply 26d ago
Nutrition Services Specialist (for family child care)
Child Care Resource Center 4.1
Remote on-site services specialist job
Job Description ABOUT THE PROGRAM The Child and Adult Care Food Program (CACFP) for Family Child Care supports licensed family child care providers in serving nutritious meals and snacks to children in their care. Through federal reimbursement, training, technical assistance, and guidance on regulatory compliance, CACFP helps providers improve the quality of their child care environments, promote healthy eating habits, and ensures children receive balanced meals that support healthy development. Effective delivery of the CACFP requires regular use of technology for data entry, communication, reporting, and documentation to ensure adherence to all state and federal regulations.
POSITION SUMMARY
Child Care Resource Center is a fast growing, North Central Ohio based, resource and referral agency dedicated to teamwork and superior customer service. To continue our growth, we are searching for a motivated individual to initiate relationships with child care home businesses. The CACFP Specialist fulfills these primary roles to meet the requirements of this federal program - operations/monitoring, data collection and business growth for small, licensed family child care home businesses.The position includes a combination of field work, home visits, and office or remote-based responsibilities.
Duties
ESSENTIAL JOB FUNCTIONS:
Monitor, analyze and maintain information collected and make recommendations for CACFP improvements
-Maintain systems/procedures for the CACFP program
-Verification of data accuracy
-Process child applications, menu compliance and support
-Track child attendance as it relates to food served and the monthly claims
Develop and host on-boarding process for new CACFP family child care home businesses
Work with an assigned caseload of homes, ensuring that they are successful and claiming monthly.
Create and implement weekly, monthly and annual strategies to ensure compliance and program success
Work closely with your caseload to identify and brainstorm strategies to improve program success, nutritional programming and overall business stability.
Contribute improvements in techniques affecting CACFP operations.
Create a climate in which people want to do their best. Can motivate team or caseload and make each individual feel his/her work is important
Oversee monthly CACFP claim using custom software and report any findings to supervisor
Train and provide ongoing technical assistance to CACFP family child care home businesses on CACFP program operations using methods that meet provider needs
Perform CACFP caseload quality audits on a monthly basis
Identify corrective action issues and document, monitor and follow up to ensure corrections have been made
Monitor participating family child care home businesses onsite for compliance with federal CACFP requirements
Assist supervisor with annual CACFP application and audit processe
Maintain CRM database with accurate information and work to increase leads to improve recruitment efforts
Monitor marketing/recruitment campaigns for effectiveness and reach
Problem solves using new and innovative ideas with the goal of creating great customer experience
Assuming other responsibilities as assigned by supervisor.
Identify innovative strategies to make 212 degrees your personal target
Requirements
QUALIFICATION:
Associates Degree (Bachelor Degree preferred) business or school food program administrator experience
Restaurant management experience
At least 3 years of experience with Ohio's CACFP program
This role requires strong proficiency with technology, as the CACFP for Family Child Care is moving toward a paperless system for reporting, documentation, and communication.
Reliable transportation - insured.This position requires frequent travel to support family child care providers across the service area
Excellent written and oral communication, data management, and organization skills
Professionalism and a commitment to maintaining high standards in all interactions and responsibilities are essential for this role
Ability to relate to a broad spectrum of community organizations, child care providers. Recognizes the importance of teamwork
Nice To Haves
Previous experience as a sponsor specialist in Ohio
Benefits
Benefits:
The role will start as a part-time position (30 hours per week) and is expected to expand to full-time status within 12 months.
Benefits: Medical (CCRC pays 70%), Life
(paid by employer), 403b Retirement, Sick Leave, Vacation Time
Hybrid work schedule available after 3 months (onboarding process)
$38k-63k yearly est. 31d ago
[Dowty Field Services] On-Site Services Lead Specialist
Who We Are…
Since our founding in 1901, Limbach's primary core value has always been: We Care.
We are committed to creating a culture of belonging for our employees, our We Care culture, and our industry as a whole.
Limbach Facility Services LLC, a subsidiary of Limbach Holdings, Inc., (NASDAQ: LMB) is an integrated building systems solutions firm whose expertise is the design, installation, management, service, and maintenance of HVAC, mechanical, electrical, plumbing and control systems.
We engineer, construct, and service the mechanical, plumbing, air conditioning, heating, building automation, electrical and control systems in both new and existing buildings and infrastructure. We work for building owners in the private, not-for-profit, and public/government sectors.
Our vision is to create value for building owners targeting opportunities for long term relationships.
Our purpose is to create great opportunities for people.
We carry out our vision and purpose through a commitment to our four core values…
We Care
We Act with Integrity
We Are Innovative
We Are Accountable
The Benefits & Perks…
Base salary range of $58K - $65K
Full portfolio of medical, dental, and vision benefits, along with 401K plan and company match.
HSA, FSA, and life insurance offerings.
Maximize your professional development with our award-winning Learning & Engagement team.
Engage in our “We Care” culture through our ERGs, brought to you by EMBRACE.
Career pathing flexibility and mobility.
Who You Are…
As Accountant - Shared Services, you are responsible for providing accounting activities to support business operations by ensuring accurate and timely billings, cash management and general data entry accounting tasks.
This Position…
Some examples of the work you might do includes:
Reviews and enters project-related documentation for new project setups, change orders, initial cost projections, and estimate/phase code adjustments while ensuring documentation is accurate and compliant with the Limbach Way.
Updates purchase orders in the relevant system for proper cost commitments and researches and resolves any pending invoice exceptions.
Creates and files project preliminary notices and maintains Certificates of Insurance.
Updated project commitments, enter job cost adjustments, and processes project closures as directed by project and accounting managers.
Generates and distributes monthly customer billings for quoted or time and material work orders and projects under $500K to ensure accuracy and timeliness including the renewal of maintenance contracts.
Perform cash management tasks, including cash applications, distributing customer statements, collections, maintaining collection notes and payment status, and escalating issues to project and accounting managers as needed.
What You Need…
Bachelor's Degree in Business, Finance, Accounting, or a related field, OR 2+ years of relevant, job-related experience in a service or construction industry (without a degree).
Foundational knowledge of accounting principles and practices.
Proficiency with Microsoft Office products (Excel and Word in particular)
Must be organized, attentive to detail, and possess strong analytical skills.
Ability to effectively communicate (both written and verbally) with diverse audiences.
Capacity to produce results when working both independently and as a part of a team.
Ability to travel up to 5% of the time.
Preferred Qualifications:
Familiarity with Viewpoint accounting software.
Conduct Standards:
Maintains appropriate Company confidentiality at all times.
Protects the assets of the Company and ethically upholds the Code of Conduct & Ethics in all situations.
Cultivates and promotes the “Hearts & Minds” safety culture.
Consistently exemplifies the Core Values of the Company (we CARE, we act with INTEGRITY, we are INNOVATIVE, and we are ACCOUNTABLE).
Work Environment:
This position operates in a professional office environment, and routinely utilizes standard office equipment such as computers, phones, copiers, printers, and scanners.
The Company's “Work from Home” policy is applicable to this position.
Physical Demands:
In performing the duties of this job, the incumbent is regularly required to talk, hear, perform repetitive motion, and possess an appropriate degree of both visual acuity and manual dexterity.
This is considered a sedentary position, which means possible exertion up to ten (10) pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
This job description is intended to describe the general nature of work being performed by the individual who assumes this role, not an exhaustive list of responsibilities. Duties, responsibilities, and activities may change at any time, with or without notice, as business needs dictate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Limbach Facility Services LLC is an Equal Opportunity Employer.
#LFS
$58k-65k yearly 9d ago
Treasury Services Specialist
Allied Benefit Systems 4.2
Remote on-site services specialist job
This position is geared toward being the subject matter expert concerning the daily Treasury Services processes. This role will perform typical Analyst level tasks while supporting the Treasury Services team with any day-to-day issues and concerns. This position is responsible for building out processes and providing additional training to the Treasury Services team.
ESSENTIAL FUNCTIONS
Complete Monthly Reconciliations of client accounts through Great Plains
Process New business banking setup (BPO & ASO)
Make existing business banking changes (BPO & ASO)
Vendor maintenance for print fulfillment
VCC/EFT Implementation & support
Complete Check Tracer processes
Positive Pay submission
Create and implement new processes as needed
Lead new hire and existing team member training as needed
Other duties as assigned
EDUCATION
Bachelor's degree in accounting, or equivalent work experience required.
EXPERIENCE AND SKILLS
A minimum of 2 years' experience as a Treasury Analyst required
Must be detailed oriented
Excellent written and verbal communication skills required.
Excellent organizational and time management skills required.
Proficient with Microsoft Office Suite, Excel, Word, or similar software required
Experience with financial management systems, such as Great Plains or similar
Good computer skills with programs such as MS Excel, Access, and Power BI.
Exceptional analytical and problem-solving skills.
Strong financial and mathematic abilities.
Excellent verbal and written communication skills.
Strong time management and organizational abilities
POSITION COMPENTENCIES
Communication
Customer Focus
Accountability
Functional/Technical Job Skills
.
PHYSICAL DEMANDS
This is an office environment requiring extended sitting and computer work
WORK ENVIRONMENT
Remote
Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Compensation is not limited to base salary. Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend.
Allied reserves the right to amend, change, alter, and revise, pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to the position you understand that the specific pay range is contingent upon meeting the qualification and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.
Protect Yourself from Hiring Scams
Important Notice About Our Hiring Process
To keep your experience safe and transparent, please note:
All interviews are conducted via video.
No job offer will ever be made without a video interview with Human Resources and/or the Hiring Manager.
If someone contacts you claiming to represent us and offers a position without a video interview, it is not legitimate. We never ask for payment or personal financial information during the hiring process.
For your security, please verify all job opportunities through our official careers page: Current Career Opportunities at Allied Benefit Systems
Your security matters to us-thank you for helping us maintain a fair and trustworthy process!
$60k-83k yearly est. 1d ago
Resident Services Specialist
Firstservice Corporation 3.9
Remote on-site services specialist job
The Resident ServicesSpecialist will provide residents with information in response to inquiries, concerns and requests about products and services. In addition, the Resident ServicesSpecialist will resolve complaints, errors, account questions, billing, and other queries. The Resident ServicesSpecialist may occasionally log and document residents' calls If necessary or directed by management.
Your Responsibilities:
* Professionally handle incoming requests from residents and ensure that issues are resolved both promptly and thoroughly.
* Collaborate directly with Property Managers, Regional Directors, internal departments and National Customer Care Center to ensure timely resolution of all inquiries
* Document resolution of all interactions within the appropriate systems and applications
* Resolve all open inquiries within prescribed timelines
* Thoroughly and efficiently gather information from residents, board members, and vendors, access their account and evaluate their needs, educate them where applicable to prevent the need for future contacts and document interactions through contact tracking.
* Provide quality service and support in a variety of areas
* Review and close all homeowner service tickets and Open Calls in Connect that are not specifically awaiting a Property Manager response
* Maintain a balance between company policy and customer benefit in decision-making. Handles issues in best interest of both customer and company.
* Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience
* Work cross functionally to effectively solve client facing problems
* Coordinate:
* Assessment and late fees -- waive late fees, if appropriate
* Move in/out scheduling, including making special arrangements
* Clubhouse and party room reservations
* Elevator reservations, including making special arrangements
* Assist realtors and sellers ordering resale documents
* Assist with homeowner document requests
* Additional assignments and duties may be assigned from time to time
Skills & Qualifications:
* Associate's degree in business or related field preferred, or equivalent combination of education and experience.
* 2-3 years customer service experience in a service industry setting
* Must have strong proficiency in Windows and Microsoft Office (Outlook, Word, Excel, etc.).
* Ability to learn and navigate new technology platforms
* Property Management or Real Estate experience is a plus
* Interact effectively, communicate clearly, and understand meeting the needs of others.
* Excellent organization, planning, motivation, and interpersonal skills.
* Critical thinking, complex problem solving, judgment, and decision-making ability.
* Must have a strong work ethic and be detail-oriented with excellent multi-tasking skills.
* Ability to prioritize work, meet deadlines, and work well under pressure.
* Ability to work with sensitive or confidential information.
* The ability to work both in a team environment and alone is essential in this role. While working on weekends, limited resources are available.
Physical Requirements:
* Interact effectively, communicate clearly, and understand meeting the needs of others.
* Excellent organization, planning, motivation, and interpersonal skills.
* Critical thinking, complex problem solving, judgment, and decision-making ability.
* Must have a strong work ethic and be detail-oriented with excellent multi-tasking skills.
* Ability to prioritize work, meet deadlines, and work well under pressure.
* Ability to work with sensitive or confidential information.
* Ability to work in a team environment as well as independently and be self-driven.
Work Schedule:
* This role does not conform to our typical office schedule. The hours of work will be Saturday through Tuesday, from 8:00am until 6:30pm, local time.
* Attendance to the office is required on Monday's and Tuesday's
* Work from home is permitted on Saturday's and Sunday's
* Associates may be asked to modify their schedule during the training period and other periods as directed by the department head. Advance notice will be provided.
What We Offer:
As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, EAP services, Life Insurance, and Long-Term Disability coverage. In addition, you will be eligible for vacation and sick time off benefits, 10 paid holidays, and a 401k with company match.
Compensation: $24 - $25 hourly
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
$24-25 hourly 5d ago
Deposit Services Specialist
Northwest Bancorp, Inc. 4.8
On-site services specialist job in Columbus, OH
The Deposit ServicesSpecialist I is responsible for the overall day-to-day operational functions of the Deposit Services department while providing support to branch offices and other internal departments. This position follows applicable regulations as they apply to processes within the Deposit Services department while analyzing reports and requests.
Essential Functions
* Ensure compliance with IRS regulations
* Ensure compliance with third party vendors
* Identify and resolve Customer Service issues
* Provide excellent customer and business unit support
* Perform critical account maintenance to deposit account
* Perform CIP review on all new CIF records
* Review and analyze deposit account reports to ensure compliance with policy and procedures
* Ensure compliance with Reg D limitations on savings products
* Responsible for Safe Deposit product and service
* Input data into related banking systems
* Ensure all performance standards are met
* Maintain appropriate departmental records and reports
* Perform product and service development related tasks
* Interact with other business units within Northwest, vendors, and/or business partners
* Partner with co-workers and other departments appropriately
* Protect the security of all information appropriately
* Recommend improvements to procedures
* Recommend product/delivery enhancements
* Attempt to exceed production expectations
* Ensure total quality of work performed
* Recommend quality control enhancements
Additional Essential Functions
Essential Functions
* Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
* Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
* Work as part of a team
* Work with on-site equipment
Additional Responsibilities
* Complete other duties and special projects as requested by management
Safety and Health for those without supervisory duties
* Abide by the rules of the safety and loss prevention program
* Perform work tasks in a safe manner
* Report any and all injuries to supervisor
* Know what to do in case of an emergency
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
High School Diploma or equivalent
Work Experience
Less than 2 years Deposit Services experience
2 - 6 years Related banking experience
2 - 6 years Technological/relevant experience
General Employee Knowledge, Skills, and Abilities
* Ability to establish effective working relationships among team members and participate in solving problems and making decisions
* Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
* Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
* Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
* Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
Additional Knowledge, Skills and Abilities
Knowledge of job specific banking products and services
Knowledge and understanding of deposit products and bank policy and regulations around each product
Knowledge of core operational systems and processes
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
$44k-74k yearly est. Auto-Apply 40d ago
Clinical Services Specialist 2 - Central
Hologic 4.4
On-site services specialist job in Columbus, OH
Detroit, MI, United States OH, United States MN, United States Hologic is seeking a Clinical ServicesSpecialist (Level 2) to provide applications for the entirety of BSH Imaging portfolio and leverage customer relationships to drive adoption and implementation of existing and new technologies. This role will also stay current with any required certifications by respective accrediting body (i.e. ARRT) and support various corporate initiatives as required. A successful CSS will stay informed of competitive intel and provide updates to Sales and Marketing.
Description
Duties & Responsibilities:
Provide product knowledge to customers in conjunction internal teams to exceed territory, Regional and Area sales goals
Provide post-sales application support of Hologic imaging/interventional products (new hire year 1)
Provides pre & post application support of Hologic imaging/interventional products after year 1
Provide competitive information/new product information to appropriate internal teams
Provide competitive market information to corporate marketing
Maintain full understanding and knowledge of all Hologic breast health products and all other adjunct technologies as developed or introduced into the market including configurations, new features, software enhancements, market use and pricing
Customize clinical and technical presentations for the audience, utilizing appropriate resources in a professional manner
Training Customer on new product or product updates including system and functionality
Provide continued customer service through post-applications support
Always maintain a high standard of medical ethics and is self-motivated to increase knowledge of the field, disease state and new procedures as they evolve
Support various corporate initiatives as required
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required:
Effective communication skills, including ability to interact with medical staff, sales, marketing and global franchise leaders
Adept at connecting to a wide range of individuals and networking with the intent of growing business
Must be able to operate in a fast-paced, dynamic environment
Ability to be highly adaptable to complexity and change with accuracy and attention to detail
Excellent verbal and written skills
Ability to build stable working relationships both internally and externally with customers
Maintain required ARRT qualifications as applicable
Ability to lift and/or move up to 50lbs
Education:
Bachelor's degree preferred
Graduate of an accredited Radiologic Sciences Program
Licenses/Certifications (RT)(R)(M) for Mammography
Current compliance with Continuing Education Unit (CEU) requirements for specialties as appropriate.
Experience:
Qualified candidates require 2-3 years clinical experience in breast imaging and /or DXA as a registered technologist. Experience of biopsy suite preferred.
Additional Details:
100% travel required - Domestic travel to customer locations by automobile and/or airplane (may include occasional evening/weekend travel and extended periods of time). A valid driving license and driving record satisfactory to the company, as well as a serviceable vehicle available for work use is mandatory. The annualized base salary range for this role is $77,600 to $121,300 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant
experience, skillset, knowledge, geography, education, business needs and market demand.
International travel may also be required.
\#LI-KM3
Agency and Third-Party Recruiter Notice:
Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
Hologic, Inc. is proud to be an Equal Opportunity Employer & VEVRAA Federal Contractor
$77.6k-121.3k yearly 60d+ ago
Director of Clinical Services Specialists
Brookdale 4.0
On-site services specialist job in Columbus, OH
Brookdale is hiring a Director of Clinical ServicesSpecialists! This individual is well versed in clinical operations and understands state regulations.
Compact license covering the state of Indiana required!
This is a traveling role and at times will require a 10 day on 4 day off schedule
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity
Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.
Part and Full Time Benefits Eligibility
Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Full Time Only Benefits Eligibility
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
Tuition reimbursement
Base pay in range will be determined by applicant's skills and experience. Full-time associates in role are also eligible for an annual bonus incentive. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
The application window is anticipated to close within 30 days of the date of the posting.
Education and Experience
Education as required to obtain state nursing license (LPN/LVN or RN). Nurse management, senior living, or post-acute care experience preferred. Basic typing skills along with a working knowledge of personal computing and word processing software are required, preferably in a Microsoft Windows environment.
Certifications, Licenses, and Other Special Requirements
LPN/LVN or RN license.
Physical Demands and Working Conditions
Standing
Requires interaction with co-workers, residents or vendors
Walking
Sitting
Occasional weekend, evening or night work if needed to ensure shift coverage
Use hands and fingers to handle or feel
On-Call on an as needed basis
Reach with hands and arms
Possible exposure to communicable diseases and infections
Climb or balance
Potential injury from transferring, repositioning, or lifting residents
Talk or hear
Taste or smell
Exposure to latex
Ability to lift: Up to 50 pounds
Possible exposure to blood-borne pathogens
Possible exposure to various drugs, chemical, infectious, or biological hazards
Subject to injury from falls, burns, odors, or cuts from equipment
Requires Travel: Occasionally
Vision
Management/Decision Making
Applies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.
Knowledge and Skills
Possesses extensive knowledge of a distinct skill or function and a thorough understanding of the organization and work environment. Has working knowledge of a functional discipline.
Brookdale is an equal opportunity employer and a drug-free workplace.
Manages the day-to-day healthcare operations of the community to ensure resident's healthcare needs are met. Ensures residents are treated with respect and dignity and ensures quality care as resident's healthcare needs change. Supervises licensed nurses and other direct care staff within the community. Strengthens clinical processes within community until a replacement is identified, then supports newly assigned Health and Wellness Director. Travels within the division as assigned to support management vacancy, start up, vacations, etc.
Responsible for the direct supervision of community-based licensed nursing staff (LPN/LVN, RN), the Med Techs/CMAs (if required by State Regulations) and/or Lead Resident Care Associates. May also supervise Resident Care Coordinators and Supervisor, Resident Care.
Assigns and directs work of subordinates; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Provides training, supervision, and monitoring of associates in the administration of medications as described/allowed in Nurse Practice Act, to include auditing of medication administration records.
Provides training and education to resident care associates on an ongoing basis with classroom in-services, and situation-specific training.
Supervises the maintenance of resident charts and reviews documentation performed by care giving staff.
As described and allowed in the Nurse Practice Act, assesses health, functional and psycho-social status of residents, initiates individualized service plans, proactively manages care and services for each resident, evaluates effectiveness and maximizes the resident's opportunity to remain in their environment.
Manages the health care of residents, including the dissemination of information to families and associates. Ensures that family members are aware of resident's need for scheduled appointments.
Participates in pre-admission screening of prospective new residents. Assures that required documentation is completed prior to or upon resident admission, including nursing assessments, service plans, and other assigned forms. Updates assessments as required by policy and as described/allowed in Nurse Practice Act.
Performs on-site evaluations of residents admitted to alternate care environments for treatment, and maintains contact with resident families with the intent of returning resident to Brookdale.
Performs ongoing assessment/observation of residents' physical and psycho-social needs and coordinates with other departments to assure quality, proactive care.
Evaluates residents; documents changes in condition, and notifies executive director, physician, and resident's legally responsible party/family of resident's condition and reactions. Prepares Physician Visit Form and reviews and updates resident chart.
Facilitates continuity of care for those residents receiving home health care, hospice services, and other third party healthcare- related services.
Participates in or leads meetings relevant to resident care issues, such as Service Plan meetings, involving appropriate parties as needed.
Ensures in-house ancillary medical services such as podiatrist, doctor visits, dental visits, psych visits, lab, X-ray, ambulance, etc. are scheduled and followed through.
Participates in department quality improvement activities.
Assists in keeping the environment safe for associates to reduce the occurrence of Workers' Compensation claims by appropriately evaluating resident transfer and mobility needs and involving therapy services as indicated.
Shares on-call and manager on duty responsibilities/shifts as required.
Strengthens clinical process within the community until permanent replacement is identified.
Supports other requirements within the division as assigned.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
$33k-53k yearly est. Auto-Apply 20d ago
Specialist, Cisco Services and Renewals -REMOTE
Presidio 4.7
Remote on-site services specialist job
Presidio, Where Teamwork and Innovation Shape the Future Atâ¯Presidio, we're at the forefront of a global technology revolution, transforming industries throughâ¯cutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights.
The Role
As a Cisco Specialist, Services and Subscription Management, your primary role is to drive revenue growth in Cisco service contract renewals through retaining existing clients, upselling to strategic premium offerings, expanding within existing customer base, and assisting in uncovering white space opportunities. This role is responsible for supporting Presidio's federal customer base through the lifecycle of an agreement including creating renewal quotes/proposals, participating in driving Services EA opportunities and true forwards, managing the data throughout the term, and processing renewal orders. The Cisco Specialist works directly with Account Executives, clients, and Cisco, as well as cooperatively with internal cross functional teams to ensure success of the renewals practice.
Responsibilities include:
Proactively manage customer Cisco renewals and timeline for assigned account base
Review renewals for upsell opportunities, position new offers, create and present quotes/proposals
Participate in joint Presidio/OEM strategy meetings relating to renewal (multi-year, transition to Enterprise Agreements and additional strategic programs)
Participate in customer facing meetings to present offerings, address questions, and drive opportunities to closure
Assist in the Services EA sales cycle by helping identify qualified target customers, building standard renewal comparison quotes as needed, working in EAMP to scope the CX proposal install base
Work in tandem with EA Client Success Managers to prepare customers for Services EA True Forwards, validate inventory adds/removals, assist with budgetary estimates, and work with Cisco asset management teams as needed
Maintain and reconcile end-user's Cisco contract inventory and proactively manage this process quarterly, annually, etc.
Triage all Cisco services related questions and issues both internally and externally
Work with regional management, account executives and cross functional teams to promote and develop the Cisco service practice with the goal of increasing attach rate, renewal rate, and Services EA adoption.
Accurately forecast renewals pipeline in conjunction with Account Executives
Collaborate with manufacturer reps to secure pricing, ensure timely renewals and accurate forecasting
Periodically review contracts within account base for accuracy - maintaining clean, consolidated contracts and managing customer access
Prepare and process orders utilizing internal tools
Track orders to completion, escalate as required, and ensure accurate booking
Prepare and deliver Quarterly Business Reviews to clients as required
Required Skills and Professional Experience
Proficient in Microsoft Excel and MS applications
Strong written and verbal communication skills
Ability to work independently and in a cross functional team environment
Strong knowledge of Cisco services, contracts, and Enterprise Agreements
Familiarity with Cisco asset/contract management systems (e.g., CCWR, EAMP)
Knowledge of service lifecycle management and subscription models
Preferred Skills and Professional Experience
3+ years' experience in a support agreement renewal role
Experience with Cisco service contracts and CX EA's (renewals, subscriptions, Enterprise Agreements)
Experience supporting federal government programs, contracts, or stakeholders preferred
Direct customer-facing experience (presentations, QBRs, consultative selling)
Ability to provide revenue growth through renewals and upsells
Contract and order management experience (tracking, reconciliation, processing)
Your future at Presidio
Joiningâ¯Presidioâ¯means stepping into aâ¯culture of trailblazers-thinkers, builders, and collaborators-who push the boundaries of what's possible. With our expertise inâ¯AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.
Here,â¯your impact is real.â¯Whether you're harnessing the power ofâ¯Generative AI, architecting resilientâ¯digital ecosystems, or drivingâ¯data-driven transformation, you'll be part of a team that is shaping the future.
Ready to innovate? Let's redefine what's next-together.
About Presidio
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit *****************
*****
Applications will be accepted on a rolling basis.
Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state, and local statutes, regulations, and ordinances.
To read more about discrimination protections under Federal Law, please visit:
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If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to
************************
for assistance.
Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to
************************
.
Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Recruitment Agencies, Please Note:
Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.
#LM
$44k-65k yearly est. 32d ago
Government Lending Insurance Servicing Specialist
Southstate Bank, National Association
Remote on-site services specialist job
The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.
We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!
SUMMARY/OBJECTIVES
This position is primarily responsible for handling SBA 7a & USDA insurance servicing. The teammate must provide a high level of service to internal and external SouthState Bank customers by delivering responses in a timely manner with attention to detail and accuracy. This position must possess a strong knowledge of Flood and Hazard insurance and loan documentation, and loan compliance. This person must also be able to identify issues and provide workable solutions, in addition to answering questions, regarding loan file documentation, insurance exceptions, insurance status, and other related insurance issues. This position may also include special projects and other duties that are essential in delivering excellent service and maintaining the data integrity of their function.
ESSENTIAL FUNCTIONS
Team Member will be responsible to service the insurance needs for all the SBA 7a/USDA loans, also known as Government Lending (GL)
Responsible to research and request and confirm coverage as needed for Hazard or Flood
Team Member will be responsible to help with all conversion tasks related to all loans.
Assist and respond to audit requests related to all loans regarding insurance.
Review the workflow process related to insurance and make recommendations as appropriate, for changes that will gain efficiencies
Team Member will be responsible to Assist SouthState Bank teammates as needed
Attend and complete all Training as defined by Management
Follow and adhere to SouthState Banking and compliance policies
Team Member will be responsible to Report to manager any compliance banking policies violations found in your daily workflow.
Assist customers making sure they receive the highest level of service while following the SOP Servicing Guidelines in place at the time and all regulatory requirements related to Flood.
Team Member will be responsible to keep the SBA Servicing Manager apprised of any issues that may impair the daily processes or functions of the loan servicing of customers.
Responsible to work with the vendors as needed to ensure proper insurance coverage with correct loss payee is in place.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMPETENCIES
Ability to work in PCFS Loan Manager, Excel, Word, Adobe, ETRAN, Navigator Fiserv. Must have knowledge of the SBA's most recent SOP servicing release. Must be capable of working independently
Qualifications, Education, and Certification Requirements
Education: High School and some Collage
Experience: Minimum of 5 years' experience in SBA
Certifications/Specific Knowledge: SBA Loan Servicing SOP processes & procedures
TRAINING REQUIREMENTS/CLASSES
Included, but not limited to required SouthState Bank, NA annual compliance training, New Employee Orientation and continued SBA SOP training
PHYSICAL DEMANDS
Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk.
WORK ENVIRONMENT
This position is 100% remote. Candidate must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology are delivered. Travel may be required to come to meetings as needed.
Equal Opportunity Employer, including disabled/veterans.
$34k-56k yearly est. Auto-Apply 5d ago
New Account Services Specialist Senior
City National Bank 4.9
Remote on-site services specialist job
WHAT IS THE OPPORTUNITY? This position will work closely with various departments throughout the bank to assist and fulfill new account requests for bank clients. Responsible to maintain the highest level of confidentiality regarding all sensitive, confidential and proprietary bank information. Ensures operational integrity of deposit accounts and processes transactions according to bank policies and procedures while in compliance with legal and regulatory requirements.
WHAT WILL YOU DO?
* Opens and maintains new deposit accounts for assigned groups. Ensures that all account information is booked properly and that all data input and proper documentation is obtained and processed with operational integrity in an accurate and timely manner.
* Opens and maintains new accounts. Provides accurate information requested by client. Explains and reviews all account documentation and assumes responsibility for proper documentation execution.
* Provides applicable disclosure brochures and other information regarding regulations and procedures of the bank and the federal government to new and potential clients.
* Sets up and implements new account data on the computer system and collects and maintains proper documentation to support newly established account relationships. Reviews documents for quality, accuracy, and completeness prior to filing. Assists in following up on any missing documentation.
* Ensures that all accounts opened are done according to established bank policies and procedures, as well as applicable regulations.
* Develops and builds relationships within CNB to facilitate service issues and opportunities for customers and prospects.
WHAT DO YOU NEED TO SUCCEED?
*Required Qualifications**
* Minimum 4 years of new account experience
* Minimum 4 years of customer service experience
*Additional Qualifications*
* Self-starter with the ability to perform in a fast-paced high volume environment
* Specialized Knowledge in assigned duties and on all areas of expertise
* Communicate complex and sensitive information
* Analyze and make sound decisions
* Work independently. Seen as a "go to person"
* May provide guidance to junior colleagues
* Team player
* Initiative to provide user feedback to support process improvements
* Ability to adapt to changes in the work environment
* Ability to manage competing demands, accepts criticism and feedback
* Ability to change approach or method to best fit the situation and takes responsibility for own actions
*WHAT'S IN IT FOR YOU?*
*Compensation*Starting base salary: $24.46 - $36.69 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*Benefits and Perks*
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
* Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
* Generous 401(k) company matching contribution
* Career Development through Tuition Reimbursement and other internal upskilling and training resources
* Valued Time Away benefits including vacation, sick and volunteer time
* Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
* Career Mobility support from a dedicated recruitment team
* Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our *********************************
ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities' flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at **********************************
*INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT*
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
\#CA-DH
\#LI-DH
$24.5-36.7 hourly 5d ago
Specialist II, Application Managed Services
Next Gen 3.6
Remote on-site services specialist job
For this role, the new hire will be providing essential support to clients using NG Practice Management. They will be answering medical billing questions related to the software functionality and providing claims clearinghouse support. Additionally, the candidate will be required to work cross-functionally with internal teams to assist in addressing client needs.
Software and/or technical support experience is preferred for this position. It is crucial that the candidates have hands-on experience with the NextGen EPM application. Experience in a medical office or familiarity with the medical billing process is highly desirable. Lastly, customer service experience is something we value greatly for this role.
Collaborate with teams to develop strategy for client specific roadmap, product optimizations, new product implementation, and software upgrades, and change management.
Assess current system workflows and configurations; identify opportunities for alignment with NextGen best practices and model build system.
Develop departmental implementation tools and artifacts; scope and perform custom template and software programming utilizing software development best practices.
Implement new software and upgrade the NextGen application suite.
Deliver application-level support and expertise to clients during active implementation by conducting system configurations, testing, training, go live support, and post implementation issue resolution.
Prepare, lead and execute presentations, training, and work sessions with a strong command of the audience both internally and externally.
25%-50% travel may be required, depending on client requirements and business needs.
Flexible hours including weekend work may be required with advance notice.
Perform other duties that support the overall objective of the position.
Education Required:
Bachelor's Degree.
Or, any combination of education and experience which would provide the required qualifications for the position.
Experience Required:
3-5 years' experience in relevant discipline such as: implementation and training, consulting, health care/private practice, or healthcare IT providing similar services/products.
License/Certification Required:
NextGen Certified Professional within 90 days of onboarding. Established NextGen Certified Professional is a plus.
Knowledge, Skills & Abilities:
Knowledge of: Healthcare IT software implementation and training. Software applications, workflows, system configuration, client training, and troubleshooting resolution best practices.
Skill in: Building relationships; interpersonal, written, and visual communication; analytical, problem solving, detail oriented, troubleshooting, project & time management, and presentation skills.
Ability to: Drive projects to a successful outcome both in a team environment and independently. Communicate, influence, establish trust, and demonstrate results with multiple stakeholder groups. Recognize and diffuse stressful situations. Quickly assess client sensitivities, communication style, and organizational culture and adapt project to ensure success. Be passionate about contributing to an organization focused on continuously improving client experiences. Ability to balance competing priorities and multiple projects in a fast-paced environment.
The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
$28k-38k yearly est. Auto-Apply 60d+ ago
Facilities and Branch Services Specialist
Security Finance 4.0
Remote on-site services specialist job
Description Are you ready to play a key role in shaping the growth and success of our branch network? As a Branch Services & Real Estate Specialist, you will support the Branch Services Manager in lease negotiations, site selection, branch relocations, and operational support for our nationwide locations. This position blends commercial real estate expertise with branch operations, giving you the opportunity to impact both our expansion strategy and day-to-day success of our branch network. If your background includes managing numerous commercial real estate projects in a multi-state environment then Come Begin Your Story as Branch Services & Real Estate Specialist. If your background includes managing numerous commercial real estate projects in a multi-site environment then Come Begin Your Story as “Branch Services & Real Estate Specialist”. What You Will Do:
Assist with identifying and recommending site locations for new and relocating branches by gathering and analyzing market data, coordinating with local brokers, and assessing operational needs.
Lead and support lease negotiations with landlords to secure favorable terms.
Partner with internal teams and external vendors to coordinate branch relocations, remodels, and key operational needs (includes managing timelines, approvals, and vendor deliverables).
Oversee branch signage and branding to ensure compliance with corporate, legal, and marketing standards.
Monitor and evaluate branch supply and service portals for efficiency, pricing, and availability.
Provide support to lease administration and branch operations teams to ensure consistency and smooth processes across all sites.
Manage limited facility-related needs such as coordinating routine branch maintenance or verifying completion of work.
What We Are Looking For:
3 - 5 years of experience in commercial real estate, branch operations, or lease administration in a multi-state environment.
Experience negotiating leases, coordinating projects across multiple locations, and working with brokers and vendors.
Strong organizational skills with attention to detail and the ability to manage multiple priorities.
Solid computer skills (MS Office Suite); ability to learn layout/design software (GIZA).
Excellent written and verbal communication skills; Spanish a plus.
A process-oriented mindset with the ability to build workflows and standard procedures.
What We Offer: TOP-of-the-line training - We are committed to helping you build a solid foundation and do your job to the best of your abilities. An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time. Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions, and more. Growth Potential - We believe in fostering our employees' talents and providing a pathway for their individual career story. We are a leader in the financial services industry since 1955, and proudly provide easy and safe installment loans and income tax preparation to the communities where we operate. Thanks to our conveniently located branches, we are honored to provide personal service from people our customers know they can trust. At Security Finance, it is about being good stewards of our community, helping neighbors in times of need, and treating customers with the respect they deserve. Come Begin Your Story! Apply today! This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be evaluated and will not automatically disqualify the candidate.