On-site services specialist vs resolution specialist

Differences between on-site services specialist and resolution specialist duties and responsibilities

On-site services specialist example responsibilities.

• Understand, administer and manage the contract that exists between the contractor and the client (SCE).
• Close out monthly summary of arrival systems, postage fund reports and USPS metering machine.
• Maintain excellent customer relations while following USPS guidelines for parcels to enter the mailing system safely and efficiently.
• Verified/Validate arrangement of electrical/electronic equipment, power loads for equipment, piping, and HVAC systems.
• Copy documents according to instructions, binding and collating.

Resolution specialist example responsibilities.

• Used software tools including: microsoft excel, powerpoint, outlook.
• Provide members with accurate and appropriate information to answer questions, troubleshoot issues, and resolve member complaints.
• Respond to service inquiries regarding existing deposit accounts, ATM and debit cards, consumer loans and eCommerce applications.
• Contribute written materials and course content for exercises to NADL training and content to PowerPoint presentations as subject matter expert.
• Analyze, troubleshoot, and resolve complex software, hardware, and networking issues for small and large business owners.
• Contact federal (Medicare, TRICARE), state (Medicaid), and private health insurance companies for lien information.
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