What does an on-site services specialist do?
On-site services specialist responsibilities
Here are examples of responsibilities from real on-site services specialist resumes:
- Understand, administer and manage the contract that exists between the contractor and the client (SCE).
- Close out monthly summary of arrival systems, postage fund reports and USPS metering machine.
- Maintain excellent customer relations while following USPS guidelines for parcels to enter the mailing system safely and efficiently.
- Verified/Validate arrangement of electrical/electronic equipment, power loads for equipment, piping, and HVAC systems.
- Copy documents according to instructions, binding and collating.
On-site services specialist skills and personality traits
We calculated that 24% of On-Site Services Specialists are proficient in Customer Service, Customer Locations, and Management Reports. They’re also known for soft skills such as Communication skills, Computer skills, and Interpersonal skills.
We break down the percentage of On-Site Services Specialists that have these skills listed on their resume here:
- Customer Service, 24%
Provided excellent customer service by appropriately attending to each client and their specific needs quickly and efficiently.
- Customer Locations, 8%
Delivered completed print material to customer locations.
- Management Reports, 7%
Set up and maintain all conference rooms, maintain records for management reports and inventories of supplies.
- QC, 7%
Processed, organized and scanned patient records and protected health information for retention purposes and performed time sensitive QC.
- Technical Support, 6%
Responded to all client requests for technical support by phone and email.
- Copy Machines, 6%
Collected meter reads for billing with a copier fleet of over 300 copy machines in several departments.
Most on-site services specialists use their skills in "customer service," "customer locations," and "management reports" to do their jobs. You can find more detail on essential on-site services specialist responsibilities here:
Communication skills. One of the key soft skills for an on-site services specialist to have is communication skills. You can see how this relates to what on-site services specialists do because "customer service representatives must be able to provide clear information in writing, by phone, or in person." Additionally, an on-site services specialist resume shows how on-site services specialists use communication skills: "served as contact for investigative sites, designated project reports, communications, and customer service. "
Interpersonal skills. This is an important skill for on-site services specialists to perform their duties. For an example of how on-site services specialist responsibilities depend on this skill, consider that "representatives should be able to create positive interactions with customers." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of an on-site services specialist: "utilized excellent customer service and interpersonal skills, assisted patients with financial assistance. ".
Listening skills. For certain on-site services specialist responsibilities to be completed, the job requires competence in "listening skills." The day-to-day duties of an on-site services specialist rely on this skill, as "representatives must listen carefully to ensure that they understand customers in order to assist them." For example, this snippet was taken directly from a resume about how this skill applies to what on-site services specialists do: "tracked, and communicated reporting information to management to improve the customer retention process. "
Problem-solving skills. Another crucial skill for an on-site services specialist to carry out their responsibilities is "problem-solving skills." A big part of what on-site services specialists relies on this skill, since "representatives must determine solutions to customers’ problems." How this skill relates to on-site services specialist duties can be seen in an example from an on-site services specialist resume snippet: "perform shipping/receiving/inventory duties and using oracle e-business suite software and trac solution. "
Customer-service skills. Another skill commonly found on on-site services specialist job descriptions is "customer-service skills." It can come up quite often in on-site services specialist duties, since "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." Here's an example from a resume of how this skill fits into day-to-day on-site services specialist responsibilities: "performed all repair service on customer copier equipment. "
The three companies that hire the most on-site services specialists are:
- Ricoh41 on-site services specialists jobs
- Kelly Services10 on-site services specialists jobs
- Grainger8 on-site services specialists jobs
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On-site services specialist vs. Guest services
Guest service representatives, also known as guest service agents, are specialists in the hospitality industry. Generally, these agents are employed in hotels, spa units, or in places where guests need service or information for better accommodation. They multitask in the industry to provide outstanding service to guests. Building good relationships with customers is paramount to their job as they help promote a friendly environment. Their primary aim is to make their customers happy and satisfied with any service they offer.
There are some key differences in the responsibilities of each position. For example, on-site services specialist responsibilities require skills like "customer locations," "management reports," "qc," and "technical support." Meanwhile a typical guest services has skills in areas such as "guest service," "reservations," "front desk," and "wine." This difference in skills reveals the differences in what each career does.
Guest services tend to make the most money working in the retail industry, where they earn an average salary of $29,150. In contrast, on-site services specialists make the biggest average salary, $33,072, in the technology industry.On average, guest services reach similar levels of education than on-site services specialists. Guest services are 0.0% more likely to earn a Master's Degree and 0.2% more likely to graduate with a Doctoral Degree.On-site services specialist vs. Solution specialist
A solution specialist is responsible for selling and promoting goods and services of an organization to existing and potential clients through product demonstrations and professional sales pitches, typically on phone calls and e-mail communication. Solutions specialists must possess strong product knowledge to respond to customers' inquiries and concerns about the products and successfully close sales deals that would increase the company's revenues and profitability. A solutions specialist must have excellent communication and customer service skills, maximizing strategic techniques to build customer satisfaction.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that on-site services specialist responsibilities requires skills like "customer locations," "management reports," "qc," and "copy machines." But a solution specialist might use other skills in their typical duties, such as, "product knowledge," "sales process," "sql," and "java."
In general, solution specialists achieve similar levels of education than on-site services specialists. They're 4.1% more likely to obtain a Master's Degree while being 0.2% more likely to earn a Doctoral Degree.On-site services specialist vs. Resolution specialist
A Resolution Specialist is responsible for investigating claims and analyzing supporting documents to resolve complaints. Resolution Specialists may work for clients' disputes or employee relations, requiring them to have extensive knowledge of labor laws and regulatory policies. They conduct cross-examinations, administer negotiations, and discuss processes with the clients for high-level violations. A Resolution Specialist must have excellent communication and organizational skills, especially in representing the client and the company and coming up with the resolution that would work for both's best interests.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, an on-site services specialist is likely to be skilled in "customer service," "customer locations," "management reports," and "qc," while a typical resolution specialist is skilled in "patients," "phone calls," "appeals," and "cpt."
Resolution specialists earn the highest salary when working in the finance industry, where they receive an average salary of $44,697. Comparatively, on-site services specialists have the highest earning potential in the technology industry, with an average salary of $33,072.Most resolution specialists achieve a similar degree level compared to on-site services specialists. For example, they're 1.9% more likely to graduate with a Master's Degree, and 1.0% more likely to earn a Doctoral Degree.On-site services specialist vs. Hospitality specialist
A hospitality specialist is an expert in hospitality industry. They may work in conference centers, hotels and lodgings, parks and recreation centers, or many other venues. They are responsible for ensuring that hospitality accommodations are high-quality. They must provide leadership to create outstanding customer services at all levels of the organization. They manage employees and help them to meet their organization's goals.
Updated January 8, 2025
