FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

FIND
PERSONALIZED JOBS

Become An On-Site Technician

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As An On-Site Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,620

    Average Salary

What Does An On-Site Technician Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

Show More

Show Less

How To Become An On-Site Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

Show More

Show Less

On-Site Technician jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

On-Site Technician Career Paths

On-Site Technician
Systems Administrator Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Help Desk Specialist Systems Engineer Senior Manager
Director Of Human Resources
10 Yearsyrs
Network Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Information Systems Technician Information Technology Consultant Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Network Engineer Engineer Operations Manager
Director Of Sales
10 Yearsyrs
Information Technology Specialist Network Engineer Information Technology Manager
Director Of Technology And Services
11 Yearsyrs
Service Technician Service Manager General Manager
District Manager
7 Yearsyrs
Field Service Technician Service Manager
General Manager
7 Yearsyrs
Help Desk Specialist Technical Support Specialist Network Administrator
Information Systems Manager
6 Yearsyrs
Field Service Technician Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Information Systems Technician Network Administrator Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Network Administrator Systems Administrator
Information Technology Manager
8 Yearsyrs
Information Technology Specialist Information Technology Consultant Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Systems Administrator Project Manager Program Manager
Marketing Manager
6 Yearsyrs
Service Technician Field Service Technician Service Manager
Operations Manager
7 Yearsyrs
Lead Technician Project Leader Business Analyst
Product Manager
7 Yearsyrs
Lead Technician Project Manager
Program Manager
8 Yearsyrs
Network Engineer Systems Engineer Sales Engineer
Sales Manager
5 Yearsyrs
Help Desk Analyst Systems Analyst Senior Project Manager
Senior Product Manager
9 Yearsyrs
Help Desk Analyst Network Administrator Director Of Information
Vice President Of Information Technology
12 Yearsyrs
Show More

Average Length of Employment
System Technician 4.4 years
Systems Specialist 4.2 years
Digital Technician 3.5 years
Computer Analyst 3.3 years
Network Technician 3.1 years
PC Support Analyst 3.0 years
Bench Technician 2.8 years
Data Technician 2.7 years
LAN Technician 2.7 years
MIS Technician 2.7 years
PC Analyst 2.7 years
Technician 2.6 years
Field Technician 2.4 years
Help Desk Analyst 2.1 years
On-Site Technician 2.0 years
Help Desk Engineer 1.8 years
Junior Technician 1.6 years
Voip Technician 1.5 years
Top Employers Before
Technician 10.0%
Internship 4.1%
Supervisor 3.1%
Top Employers After
Technician 6.1%
Consultant 3.4%

On-Site Technician Demographics

Gender

Male

84.3%

Female

14.7%

Unknown

1.0%
Ethnicity

White

78.2%

Hispanic or Latino

11.4%

Asian

7.8%

Unknown

1.9%

Black or African American

0.7%
Show More
Languages Spoken

Spanish

51.4%

French

10.8%

Carrier

10.8%

Portuguese

8.1%

Vietnamese

5.4%

Chinese

2.7%

German

2.7%

Mandarin

2.7%

Arabic

2.7%

Italian

2.7%
Show More

On-Site Technician Education

Schools

University of Phoenix

14.1%

Southern Illinois University Carbondale

9.8%

Community College of Rhode Island

7.6%

University of Mississippi

5.4%

Strayer University

5.4%

ECPI University

4.3%

University of Maryland - University College

4.3%

Arizona State University

4.3%

Community College of the Air Force

4.3%

American InterContinental University

4.3%

University of Houston

4.3%

Santa Monica College

4.3%

Western Illinois University

4.3%

University of Tennessee - Knoxville

3.3%

University of Nebraska - Lincoln

3.3%

Columbia Southern University

3.3%

Illinois Institute of Technology

3.3%

Indiana University - Purdue University Indianapolis

3.3%

Fox Valley Technical College

3.3%

The Academy

3.3%
Show More
Majors

Computer Science

15.3%

Business

12.0%

Computer Information Systems

11.6%

Information Technology

9.4%

Computer Networking

9.2%

Electrical Engineering

8.1%

Communication

4.3%

Criminal Justice

3.5%

Electrical Engineering Technology

3.1%

General Studies

3.1%

Education

2.6%

Psychology

2.6%

Computer Technical Support

2.4%

Graphic Design

2.2%

English

2.0%

Computer Systems Security

2.0%

Liberal Arts

1.8%

Management

1.8%

Computer Engineering

1.6%

Information Systems

1.6%
Show More
Degrees

Bachelors

37.2%

Other

26.2%

Associate

21.1%

Masters

7.5%

Certificate

5.2%

Diploma

2.5%

Doctorate

0.4%
Show More
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for An On-Site Technician

ComputerHardwarePersonalComputersNetworkPrintersDesktopSupportCustomerServiceLaptopsNetworkSetupRemoteAccessSafetyTechnicalSupportWindowsXPActiveDirectoryInternetBackupOn-SiteSupportMacLan/WanWebFiberPCS

Show More

Top On-Site Technician Skills

  1. Computer Hardware
  2. Personal Computers
  3. Network Printers
You can check out examples of real life uses of top skills on resumes here:
  • Provide complete repair service for any computer, network, printer, or other computer hardware.
  • Complete provisioning of all personal computers.
  • Support and repair for 40+ network printers and local printer.
  • Provided desktop support for software installation, application troubleshooting, hardware troubleshooting and excellent customer service.
  • Resolved a wide range of internal /external customer issues by utilizing diplomacy, strong interpersonal communication and customer service skills.

Top On-Site Technician Employers

On-Site Technician Videos

A Career as a Civil Engineering Technician (JTJS52010)

A Career as a Mechanical Engineering Technician (JTJS42009)

A Career as a Civil Laboratory Technician (JTS52010)

×