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Become An On-Site Technician

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Working As An On-Site Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,620

    Average Salary

What Does An On-Site Technician Do At Tetra Tech

* In addition to being able to fully perform all UXO
* Sweep Personnel functions, with direction and supervision from senior UXO-qualified personnel, UXO Technician I personnel may: Reconnoiter and classify UXO and Discarded Military Munitions (DMM); identify all types of military munitions, including possible fuzes and their condition, armed or unarmed.
* Examples of these military munitions are:
* Bombs, Guided missiles, Projectiles, Rockets, Land mines and associated components, Pyrotechnic items, Military explosives and demolition materials, Grenades, Sub-munitions
* Excavate subsurface UXO and DMM;
* Move and/or consolidate UXO and DMM that has been determined acceptable for movement within a Munitions Response Site (MRS) or Munitions Response Area (MRA), but not over public traffic routes.
* Transport demolition materials, UXO and DMM that have been determined safe for transport over public traffic routes, when required.
* Prepare firing systems, both electric and non-electric, for demilitarization operations;
* Operate personnel decontamination stations

What Does An On-Site Technician Do At Sysco Corp

* Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required.
* Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing.
* Ensures software and hardware standards are adhered to at all times based on guidance from Corporate
* Ensuring software license compliance with all installed software
* Responsible for imaging workstations using the standard images
* Maintains and adheres to current system security policy
* Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels
* Provides secondary on-site workstation support and knowledge transfer to the Desktop/Laptop support team
* Account administration and support for Order Entry applications
* Assists with desktop hardware relocation where required.
* Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support.
* Responsible for and/or assists in special projects as assigned.
* Train and assist end users to effectively utilize the enterprise ticketing system
* Maintain reliable “Hot Spare” Laptop/Desktop systems
* Dispose of old computer equipment utilizing approved vendors in compliance with environmentally friendly recycling processes
* Provide onsite hands on support for devices supported by Infrastructure support teams.
* Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment.
* Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices.
* Provides after hours and round-the-clock support for emergency trouble calls when needed

What Does An On-Site Technician Do At Leidos

* Responsible for maintaining information content - identify, coordinate, transfer data when needed to other SharePoint networks and delete or archive, outdated or obsolete information; maintain consistency across all web pages and networks.
* Coordinate with offices to obtain and post new portal information, updates or edits while maintaining site collection records.
* Assist with the implementation of a web maintenance plan for SharePoint 2013 site collections.
* Monitoring and completing daily web service request.
* Support unique initiatives such as, SharePoint page and site design, workflow and form design and implementation, content organization, data transfers and special projects or applications that may require both technical and administrative responsibilities to generate libraries, lists, databases, and applications on the customer system network.
* Manage project tasks by prioritizing workload, multitasking, and effectively interacting with a wide range of people.
* Ability to manage and prioritize time across technical and administrative roles.
* Understands the Microsoft SharePoint environment and is able to maintain its functionality for both the user level experience and senior level management reporting and metrics.
* External referral eligible

What Does An On-Site Technician Do At CBRE

* Complies with all applicable codes, regulations, governmental agency and Company directives related to building operations and work safety.
* Inspects building systems including fire alarms, HVAC, and plumbing to ensure operation of equipment is within design capabilities and achieves environmental conditions prescribed by client.
* SUPERVISORY RESPONSIBILITIES
* Oversees and inspects the work performed by outside contractors.
* Contracted work includes electrical, mechanical and plumbing.
* Performs assigned repairs, emergency and preventive maintenance.
* Completes maintenance and repair records as required.
* Reviews assigned work orders.
* Estimates time and materials needed to complete repair.
* Orders necessary materials and supplies to complete all tasks.
* Maintains an energy management program to ensure measures are taken to operate all systems in the most efficient manner to keep operating costs at a minimum.
* Maintains the building lighting system, including element and ballast repairs or replacements.
* Responds quickly to emergency situations, summoning additional assistance as needed.
* Performs other duties as assigned.
* No formal supervisory responsibilities in this position.
* May provide informal assistance such as technical guidance and/or training to coworkers.
* May coordinate work and assign tasks

What Does An On-Site Technician Do At Bristol Myers Squibb

* Responsible for overall Information Technology (IT) for the entire site in support of the manufacturing, testing, and distribution of biologic products in addition to biologics development and clinical manufacturing.
* This role also includes direct responsibility for the site automation function
* Serve as a key member of the site Leadership Team representing IT & Automation.
* Contribute to the strategic objectives of the site beyond direct area of responsibility.
* Serve as business partner to the plant General Manager
* Demonstrate a thorough understanding of business strategy, objectives, and priorities, and proactively propose innovative technology solutions to fill capability gaps or areas of opportunity.
* Responsible for development and implementation of a site IT/Automation strategy that is aligned with both the site master plan and BMS’ global IT/Automation strategy
* Serve as the head of the IT/Automation department.
* Responsible for hiring, development, and leadership of staff, continuous improvement of department processes and tools.
* Responsible for engaging, empowering, developing, and rewarding a talented and highly dedicated team of IT and Automation professionals supporting a complex and highly regulated manufacturing facility
* Responsible for indirect oversight of outsourced IT service providers working on site such as network, hosting and desktop support personnel
* Maintain external focus and demonstrate technical expertise and awareness of key industry suppliers and trends across manufacturing and quality systems, process data analytics, and IT/Automation service management
* Collaborate across site departments and with global IT to develop annual plans, roadmaps, budgets, and project portfolios.
* Direct and track the implementation of projects and initiatives per IT and PMO system lifecycle, program governance, and project management standards (including computer systems validation per GAMP best practices)
* Responsible for IT/Automation operational budgets and site IT project budgets.
* Average operational and project budgets range from $5
* M USD.
* Ensures that site IT & Automation personnel, procedures, systems and facilities (site data center) comply with health authority regulatory requirements (e.g.
* GMP) and internal company policies, procedures, and directives, and are audit ready every day
* Accountable for operational readiness, operational risk reduction, high availability, and business continuity for critical site infrastructure systems, including data center, voice and data network, and manufacturing execution and control systems
* Foster adoption of current best practices in project management, IT service management, and computer system validation.
* Develops and implements site IT/Automation metrics that are leading indicators that can drive improvement in site operational metrics
* Support regulatory audits, GMP training, quality investigations and CAPAs, and other quality and compliance activities
* Foster a safe work environment by championing and adhering to site Health and Safety policies, procedures, and initiatives
* Serve as a change agent to effectively implement IT/Automation solutions and proactively market the skills, capabilities, offerings and business value provided by the organization
* Demonstrate strong performance across all elements of the BMS Behaviors; Passion, Innovation, Speed and Accountability
* KNOWLEDGE

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How To Become An On-Site Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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On-Site Technician jobs

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On-Site Technician Career Paths

On-Site Technician
Systems Administrator Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Help Desk Specialist Systems Engineer Senior Manager
Director Of Human Resources
10 Yearsyrs
Network Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Information Systems Technician Information Technology Consultant Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Network Engineer Engineer Operations Manager
Director Of Sales
10 Yearsyrs
Information Technology Specialist Network Engineer Information Technology Manager
Director Of Technology And Services
11 Yearsyrs
Service Technician Service Manager General Manager
District Manager
7 Yearsyrs
Field Service Technician Service Manager
General Manager
7 Yearsyrs
Help Desk Specialist Technical Support Specialist Network Administrator
Information Systems Manager
6 Yearsyrs
Field Service Technician Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Information Systems Technician Network Administrator Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Network Administrator Systems Administrator
Information Technology Manager
8 Yearsyrs
Information Technology Specialist Information Technology Consultant Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Systems Administrator Project Manager Program Manager
Marketing Manager
6 Yearsyrs
Service Technician Field Service Technician Service Manager
Operations Manager
7 Yearsyrs
Lead Technician Project Leader Business Analyst
Product Manager
7 Yearsyrs
Lead Technician Project Manager
Program Manager
8 Yearsyrs
Network Engineer Systems Engineer Sales Engineer
Sales Manager
5 Yearsyrs
Help Desk Analyst Systems Analyst Senior Project Manager
Senior Product Manager
9 Yearsyrs
Help Desk Analyst Network Administrator Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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On-Site Technician Demographics

Gender

  • Male

    84.3%
  • Female

    14.7%
  • Unknown

    1.0%

Ethnicity

  • White

    78.2%
  • Hispanic or Latino

    11.4%
  • Asian

    7.8%
  • Unknown

    1.9%
  • Black or African American

    0.7%
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Languages Spoken

  • Spanish

    51.4%
  • French

    10.8%
  • Carrier

    10.8%
  • Portuguese

    8.1%
  • Vietnamese

    5.4%
  • Chinese

    2.7%
  • German

    2.7%
  • Mandarin

    2.7%
  • Arabic

    2.7%
  • Italian

    2.7%
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On-Site Technician

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On-Site Technician Education

On-Site Technician

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Top Skills for An On-Site Technician

ComputerHardwarePersonalComputersNetworkPrintersDesktopSupportCustomerServiceLaptopsNetworkSetupRemoteAccessSafetyTechnicalSupportWindowsXPActiveDirectoryInternetBackupOn-SiteSupportMacLan/WanWebFiberPCS

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Top On-Site Technician Skills

  1. Computer Hardware
  2. Personal Computers
  3. Network Printers
You can check out examples of real life uses of top skills on resumes here:
  • Provide complete repair service for any computer, network, printer, or other computer hardware.
  • Complete provisioning of all personal computers.
  • Support and repair for 40+ network printers and local printer.
  • Provided desktop support for software installation, application troubleshooting, hardware troubleshooting and excellent customer service.
  • Resolved a wide range of internal /external customer issues by utilizing diplomacy, strong interpersonal communication and customer service skills.

Top On-Site Technician Employers

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