What does an on-site technician do?
An On-Site Technician is one who handles the operating power of a station. Environmental, health, and safety records will need to be met. In this position, you will need to work in synergy with other teams to ensure technical assistance is provided in installing and repairing equipment. This position includes; calculating project cost, interacting and negotiating with suppliers, ensuring the project aligns with set industry standards, disseminating relevant information on time, and maintaining site records.
On-site technician responsibilities
Here are examples of responsibilities from real on-site technician resumes:
- Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
- Maintain security for a variety of Linux and UNIX point of sale systems.
- Install new internet equipment for the site, work with fiber cords, switches and routers.
- Install and configure server, printers, Cisco routers and cabling for routers, switches, and workstations.
- Assist in maintaining a building-wide PBX phone system.
- Provide installation and maintenance for PBX and voice mail systems.
- Clean duct work, HVAC units and relate components to restore service.
- Set up Cisco routers to route traffic between main bank and satellite branches.
- Assist and educate customers with DNS, email, FTP utility issues, and proper security
- Recommend options of all PCs and laptops while providing accurate and timely updates to all repairs.
- Assist in purchase of PCs, peripherals, laptops and other electronics base on needs and desires.
- Establish network identification by configuring TCP/IP protocols for client point of sales terminals, network servers and printers.
- Provide on site repairs to equipment requiring troubleshooting of electrical, HVAC, wireless communication systems at multiple locations.
- Utilize Microsoft SharePoint to update spreadsheets and provide weekly status reports to management.
- Contact appropriate agencies for patients who present with potential domestic issues, while upholding company privacy policies and patient confidentiality.
On-site technician skills and personality traits
We calculated that 17% of On-Site Technicians are proficient in OSHA, Onsite, and Customer Satisfaction. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.
We break down the percentage of On-Site Technicians that have these skills listed on their resume here:
- OSHA, 17%
Obtained OSHA 10 CERTIFICATION FOR INDUSTRIAL PLANTS.
- Onsite, 9%
Provided onsite first level support for designated School District by responding to issues submitted by the school staff and/or students.
- Customer Satisfaction, 7%
Interacted with various hospitals extensively to maintain customer satisfaction regarding the reprocessing of single use devices.
- Desktop Support, 6%
Provided desktop support for software installation, application troubleshooting, hardware troubleshooting and excellent customer service.
- Switches, 5%
Installed and configure server, printers, Cisco routers and cabling for routers, switches, and workstations.
- Network Printers, 5%
Maintain and troubleshoot color copier/printers as well as single installation network printers.
Common skills that an on-site technician uses to do their job include "osha," "onsite," and "customer satisfaction." You can find details on the most important on-site technician responsibilities below.
Customer-service skills. The most essential soft skill for an on-site technician to carry out their responsibilities is customer-service skills. This skill is important for the role because "computer support specialists must be patient and sympathetic." Additionally, an on-site technician resume shows how their duties depend on customer-service skills: "helped drive customer support initiatives. "
Listening skills. Another soft skill that's essential for fulfilling on-site technician duties is listening skills. The role rewards competence in this skill because "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." According to an on-site technician resume, here's how on-site technicians can utilize listening skills in their job responsibilities: "communicated with customers to provide technical services with computer hardware and software issues. "
Speaking skills. This is an important skill for on-site technicians to perform their duties. For an example of how on-site technician responsibilities depend on this skill, consider that "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of an on-site technician: "presented complex technical problems in a clear and precise manner to high level executive staff. ".
Writing skills. A big part of what on-site technicians do relies on "writing skills." You can see how essential it is to on-site technician responsibilities because "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." Here's an example of how this skill is used from a resume that represents typical on-site technician tasks: "perform back-end validation by writing basic sql queries. "
Problem-solving skills. Another common skill required for on-site technician responsibilities is "problem-solving skills." This skill comes up in the duties of on-site technicians all the time, as "support workers must identify both simple and complex computer problems, analyze them, and solve them." An excerpt from a real on-site technician resume shows how this skill is central to what an on-site technician does: "resolved any hardware/software matters at various users' locations in lockheed martin upgrade computer systems from windows vista/xp to windows 7. "
The three companies that hire the most on-site technicians are:
- Konecranes4 on-site technicians jobs
- GigaTest Labs
4 on-site technicians jobs
- Avantor3 on-site technicians jobs
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On-site technician vs. Technical specialist
The role of technical specialists is to provide technical support for applications and programs to staff members and customers within an organization. They train staff and customers on products and apps and offer advice on the best practices for utilizing technical programs and applications. They also design training materials to teach other staff members the most effective methods of using its technology. It is also their job to reduce company costs by looking for ways to improve productivity and lessen expenses.
These skill sets are where the common ground ends though. The responsibilities of an on-site technician are more likely to require skills like "osha," "onsite," "switches," and "network printers." On the other hand, a job as a technical specialist requires skills like "customer service," "technical support," "patients," and "project management." As you can see, what employees do in each career varies considerably.
Technical specialists tend to make the most money working in the technology industry, where they earn an average salary of $92,419. In contrast, on-site technicians make the biggest average salary, $53,390, in the energy industry.technical specialists tend to reach higher levels of education than on-site technicians. In fact, technical specialists are 6.8% more likely to graduate with a Master's Degree and 1.0% more likely to have a Doctoral Degree.On-site technician vs. Information technology/support technician
An information technology (IT) support technician is an individual who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.
In addition to the difference in salary, there are some other key differences worth noting. For example, on-site technician responsibilities are more likely to require skills like "osha," "onsite," "customer satisfaction," and "desktop support." Meanwhile, an information technology/support technician has duties that require skills in areas such as "customer service," "troubleshoot," "desk support," and "phone calls." These differences highlight just how different the day-to-day in each role looks.
On average, information technology/support technicians earn a higher salary than on-site technicians. Some industries support higher salaries in each profession. Interestingly enough, information technology/support technicians earn the most pay in the technology industry with an average salary of $53,210. Whereas on-site technicians have higher pay in the energy industry, with an average salary of $53,390.In general, information technology/support technicians achieve similar levels of education than on-site technicians. They're 1.5% more likely to obtain a Master's Degree while being 1.0% less likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for on-site technicians in the next 3-5 years?
Associate Teaching Professor, Tufts University
References:
1. cybersecurity
2. cybersecurity
On-site technician vs. Technician support tier
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, an on-site technician is likely to be skilled in "osha," "onsite," "customer satisfaction," and "switches," while a typical technician support tier is skilled in "customer service," "technical support," "lan wan," and "phone calls."
Technician support tiers make a very good living in the technology industry with an average annual salary of $62,098. On the other hand, on-site technicians are paid the highest salary in the energy industry, with average annual pay of $53,390.technician support tiers typically earn similar educational levels compared to on-site technicians. Specifically, they're 0.5% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.On-site technician vs. Student information technician
In learning institutions, a student information technician is typically in charge of handling information systems, ensuring data security and accuracy. Their responsibilities include installing and upgrading systems, providing technical support in different areas, managing software and hardware, and devising strategies to keep student information safe and secure. They may also assist employees in troubleshooting, repairs, and coordinating information as needed. Furthermore, as a student information technician, it is essential to monitor the progress of all systems, conduct maintenance checks, and perform corrective measures quickly and efficiently.
Even though a few skill sets overlap between on-site technicians and student information technicians, there are some differences that are important to note. For one, an on-site technician might have more use for skills like "osha," "onsite," "customer satisfaction," and "desktop support." Meanwhile, some responsibilities of student information technicians require skills like "gpa," "data entry," "java," and "sharepoint. "
In general, student information technicians hold similar degree levels compared to on-site technicians. Student information technicians are 4.6% more likely to earn their Master's Degree and 0.2% more likely to graduate with a Doctoral Degree.Types of on-site technician
Updated January 8, 2025











