Dispatcher jobs at One Hour Heating & Air Conditioning - 210 jobs
Service Dispatcher
Comfort Systems USA Southeast 4.1
Panama City, FL jobs
As a Service Dispatcher, you will assist with office duties to include managing contract files, billing and invoicing, payroll, and routing inbound service calls. The Dispatcher will also maintain the service schedule and dispatch/assign Service Technicians as needed.
Compensation
Wage Range Starting at: $20+/hr. based on qualifications & experience
Job Duties
Issue purchase orders and enter vendor invoices
Manage customer preventative maintenance contracts
Prepare customer billing statements and expense reports
Review and submit payroll weekly for service technicians
Receive inbound service calls from customers and assigns service requests to technicians as appropriate
Plan and maintain service schedule for technicians on a daily, weekly and monthly basis
Review daily work orders to ensure service has been completed and documented correctly
Communicate professionally both written and verbal with customers and vendors
Coordinate upcoming material needs and order materials
Requirements
3 or more years of experience with administrative support, billing and invoicing and receiving inbound calls while providing excellent customer service
Prior experience working within the construction/service industry, inclusive of general contractors, specialty contractors and service providers preferred
Proficiency in MS Office and accounting software
Strong attention to detail
Dispatch experience preferred
Additional Requirements
Maintain a positive, cooperative, and teachable attitude
Initiative; self-motivated (driven), self-starter
Complies and promotes company Safety Policy
Excellent communication and customer service skills
Analytical and problem-solving skills
Must be able to work independently with and without supervision
Ability to stand, squat, bend, stoop, and comfortably lift up to 50 lbs
Ability to pass a full background screening, MVR, and drug screening
Ability to travel, on limited basis, for training
Schedule
Monday - Friday 7:00am - 4:00pm with a 1 hour lunch break
Comprehensive Benefits
Medical, Vision, Dental
Paid holiday and vacation
401(K) Plan with multiple investment options
Training and development programs
Company-paid employee assistance program
Employee discount programs
Company-paid and voluntary life insurance
Company-paid and voluntary accidental death & dismemberment (AD&D)
Company-paid short-term disability and voluntary long-term disability
Healthcare reimbursement account and dependent care reimbursement account
Vehicle discount programs
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Comfort Systems USA (Southeast), Inc. is an equal opportunity employer in all aspects of employment and prohibits discrimination and harassment of any type to all individuals regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
We strive to foster a work environment that includes and embraces racial, ethnic and gender diversity and other individual differences. Our commitment to diversity and inclusion helps us attract and retain the best talent, enables employees to realize their full potential, and drives high performance through innovation and collaboration.
$20 hourly 2d ago
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Dispatch Coordinator - Austin, TX (Hybrid)
M. C. Dean 4.7
Austin, TX jobs
**About M.C. Dean** M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.
**Why Join Us?**
Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values-agility, expertise, and trust-we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.
Responsibilities
**Essential Responsibilities and Activities Include but are Not Limited to:**
+ Booking and managing field technician break-fix call outs in their assigned region(s). Ensuring all prerequisites are in place before allocating TOC SysAdmin support.
+ Performs all post-call out activities including completing reports and responding to invoices.
+ Triages and edits task, queues and other TOC engagement channels to ensure only fully qualified tasks reach TOC SysAdmins.
+ Monitoring TOC task queues to identify emerging trends.
+ Works with the internal Metrics team to identify and substantiate observed results of executed initiatives.
+ Contributes to standardisation of TOC Coordination function globally.
+ Provides TOC phone coverage.
**Basic Qualifications:**
+ Must have a general awareness of Building Management and Security applications in one or more of the following: Access Control, Video/CCTV, HVAC or Energy Efficiency.
**Preferred Experience:**
+ 1 or more years of experience coordinating TOC / Support Team / Break-fix works.
+ Solid competence with work order/task management systems.
**Communication Skills:**
+ Strong oral, technical writing, and presentation skills
+ Ability to build productive relationships with team members, clients and other network/system stakeholders.
**Behavioural Skills:**
+ Must be able to balance high quality standards with schedule pressures and a demanding environment.
+ Must be a resourceful self-starter, flexible, proactive, solution-oriented and customer-oriented.
**Work Schedule:**
+ Required time in the office 3 days/week. 2 days WFH remote available.
+ Subject to change given demands of the client.
+ Some offset work hours to support teams outside of region.
+ Some international travel requirements (
Qualifications
**Education and Relevant Experience:**
+ High School Diploma or a GED and 6 + Years of Relevant Experience or
+ Associates Degree and 4+ Years of Relevant Experience or Bachelor's Degree with 0-2+ years of experience.
**Relevant Experience:**
+ Help Desk Support Functions with a Combination of Phone and Desktop Support is required.
+ Must be able to obtain vendor Professional Certification.
+ Experience administering LENEL systems is desired.
+ Experience in badge office operations is desired.
+ Strong Oral and written communication skills are essential.
+ Demonstrated background working with multidisciplinary teams.
+ Demonstrated time management and organization skills to meet deadlines and quality objectives.
**Abilities:**
+ Exposure to computer screens for an extended period of time.
+ Sitting for extended periods of time. Reach by extending hands or arms in any direction.
+ Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
+ Listen to and understand information and ideas presented through spoken words and sentences.
+ Communicate information and ideas in speaking so others will understand.
+ Read and understand information and ideas presented in writing.
+ Apply general rules to specific problems to produce answers that make sense.
+ Identify and understand the speech of another person.
$33k-40k yearly est. 32d ago
Dispatch Coordinator - Fremont, CA (Hybrid)
M. C. Dean 4.7
Fremont, CA jobs
**About M.C. Dean** M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.
**Why Join Us?**
Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values-agility, expertise, and trust-we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.
Responsibilities
**Essential Responsibilities and Activities Include but are Not Limited to:**
+ Booking and managing field technician break-fix call outs in their assigned region(s). Ensuring all prerequisites are in place before allocating TOC SysAdmin support.
+ Performs all post-call out activities including completing reports and responding to invoices.
+ Triages and edits task, queues and other TOC engagement channels to ensure only fully qualified tasks reach TOC SysAdmins.
+ Monitoring TOC task queues to identify emerging trends.
+ Works with the internal Metrics team to identify and substantiate observed results of executed initiatives.
+ Contributes to standardisation of TOC Coordination function globally.
+ Provides TOC phone coverage.
**Basic Qualifications:**
+ Must have a general awareness of Building Management and Security applications in one or more of the following: Access Control, Video/CCTV, HVAC or Energy Efficiency.
**Preferred Experience:**
+ 1 or more years of experience coordinating TOC / Support Team / Break-fix works.
+ Solid competence with work order/task management systems.
**Communication Skills:**
+ Strong oral, technical writing, and presentation skills
+ Ability to build productive relationships with team members, clients and other network/system stakeholders.
**Behavioural Skills:**
+ Must be able to balance high quality standards with schedule pressures and a demanding environment.
+ Must be a resourceful self-starter, flexible, proactive, solution-oriented and customer-oriented.
**Work Schedule:**
+ Required time in the office 3 days/week. 2 days WFH remote available.
+ Subject to change given demands of the client.
+ Some offset work hours to support teams outside of region.
+ Some international travel requirements (
Qualifications
**Education and Relevant Experience:**
+ High School Diploma or a GED and 6 + Years of Relevant Experience or
+ Associates Degree and 4+ Years of Relevant Experience or Bachelor's Degree with 0+ years of experience.
**Relevant Experience:**
+ Help Desk Support Functions with a Combination of Phone and Desktop Support is required.
+ Must be able to obtain vendor Professional Certification.
+ Experience administering LENEL systems is desired.
+ Experience in badge office operations is desired.
+ Strong Oral and written communication skills are essential.
+ Demonstrated background working with multidisciplinary teams.
+ Demonstrated time management and organization skills to meet deadlines and quality objectives.
**Abilities:**
+ Exposure to computer screens for an extended period of time.
+ Sitting for extended periods of time. Reach by extending hands or arms in any direction.
+ Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
+ Listen to and understand information and ideas presented through spoken words and sentences.
+ Communicate information and ideas in speaking so others will understand.
+ Read and understand information and ideas presented in writing.
+ Apply general rules to specific problems to produce answers that make sense.
+ Identify and understand the speech of another person.
Pay Range
USD $83,120.00 - USD $124,680.00 /Yr.
$37k-45k yearly est. 32d ago
Customer Service Dispatcher
Simon Roofing 4.3
Youngstown, OH jobs
Simon Roofing is a roofing industry leader with over 123 years in business with 68 locations throughout the USA. We specialize in roofing service, restorations, and replacements. We are looking for employees with great work ethic and drive to join our organization at all levels.
At Simon Roofing we offer an established career path that will enable you to advance in compensation, responsibility, status, and authority to the degree that your abilities and desire allow.
Who you are:
Simon Roofing, a leader in the Commercial Roofing Industry, is currently seeking a Customer Service professional to join our growing dispatch team. The successful candidate will possess strong organizational and problem-solving skills, have great attention to detail, and the ability to effectively prioritize and multi-task.
What you'll do:
Receive incoming calls and emails from Internal and External Customers
Generate Work orders that communicate information and requirements per the customer's specifications.
Dispatch service calls (work orders) to the appropriate service technician/branch in a timely fashion
Communicate roofing estimates to customers to obtain approval for service work.
Provide support to service technicians for all service branches.
Complete special projects as assigned by management.
Assist other departments in downtime through cross-training.
What you'll need:
High School Diploma or Equivalent required- Some College Preferred
Ability to work afternoon shift, 11AM - 8PM, and Rotating Weekends.
Ability to be part of an after-hours, on-call rotation (additional compensation).
Ability to temporarily work from home effectively; high-speed internet, designated work area free from distraction (we will provide all the IT equipment necessary to do the job).
Ability to self-motivate, stay focused and work independently.
Knowledge in Microsoft Office (Excel, Word, and Outlook) and database software.
Customer Service Oriented.
Team-oriented, energetic, enthusiastic, self-motivated and a good work ethic.
Good verbal and written communication skills.
Must pass a pre-employment drug test and background screening.
Authorized to work in the US.
What We Offer:
Health Insurance, Dental, Vision Care benefits
401K plan
PTO Policy
Life insurance
Simon Roofing is an Equal Opportunity Employer and does not discriminate against any applicant on race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by the Federal or State law or local ordinance.
Note: The statements herein are intended to describe the general nature and levels of work performed by employees, but are not a complete list of responsibilities, duties, and skills required of the personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
I certify the information I have provided in this Employment Application is true and complete to the best of my knowledge. I understand that, if hired, discovery of any false information provided or any relevant information omitted (no matter when discovered) may result in the immediate termination of my employment. I authorize Simon Roofing and Sheet Metal Corp. (the "Company") to make whatever inquiries it deems necessary or appropriate of any person or organization to verify any of the information I have provided in this application and to determine my qualifications and abilities. I hereby release the Company from any and all claims or action or causes of action arising out of the Company's lawful inquiries and/or its determination of my qualifications and abilities.
$32k-40k yearly est. Auto-Apply 11d ago
Rental/Dispatch Coordinator
Cianbro Corporation 4.2
Pittsfield, ME jobs
Cianbro Equipment is a leader in the construction equipment industry, providing exceptional service and support across multiple sectors. Committed to safety, quality, and innovation, we specialize in the rental, assembly, disassembly, and maintenance of heavy machinery for construction projects throughout the U.S.
The Rental/Dispatch Coordinator will coordinate rentals of forming, shoring, and scaffolding equipment. This individual will coordinate customer tool and equipment needs by picking and packing tools and equipment and supervising the return process.
Job Responsibilities
* Take customer orders/inquiries, process rental agreements, and make credit/charge adjustments as required.
* Maintain stock inventory and perform cycle and periodic counts.
* Work with vendors to receive quotes for orders and receive stock.
* Work with customers to propose substitutions and/or alternate systems to best utilize Cianbro assets.
* Willing to be on a rotating on-call shift for weekends.
* Document and send out all items that need calibration and then enter certifications into the rental software system.
* Design and print decals for tools, equipment, and job sites utilizing CorelDraw X6 screen printing software and maintain the decal printing machine.
* Fill in as a transportation dispatcher when needed.
Qualifications/Requirements
* Minumum of 2 years construction experience required.
* Strong interpersonal and communication skills via phone or in person are essential.
* Must be a self-starter that can work independently with a can-do attitude.
* Must be detail-oriented and have strong organizational skills.
* Proficient with computer applications (including Excel) and executing data entry with a high level of accuracy.
* The preferred candidate will have a minimum of two years of experience in customer service.
* Ability to multi-task and fulfill customer needs.
* Experience with Infor-M3 a plus.
* Experience with over the road trucking industry a plus.
* Able to lift and carry up to 50lbs.
Cianbro is an employee-owned, tobacco-free, equal opportunity employer, we do not discriminate based on marital status, race, color, creed, gender, sex, religion, national origin, gender identity, age, veteran status, union affiliation, physical or mental disability, citizenship status, sexual orientation, genetic information, or other legally protected status.
$34k-41k yearly est. 60d+ ago
Dispatcher Transport
Cemex USA 4.7
Davenport, FL jobs
Founded in 1906, over the last 110+ years' CEMEX has grown into a global building materials company that provides high quality products and reliable service to customers and communities throughout the Americas, Europe, Africa, the Middle East, and Asia. Here at CEMEX we offer our employees competitive wages, career growth, excellent benefits including health, dental & vision plans, vacation or paid time off, employee assistance program and retirement plan options, along with over a century of stability to build your next career on! To learn more about our company culture and why you should join us, visit us at ************************* For direct access to CEMEX Career Opportunities, visit us at ************************
Job Summary
The Dispatcher is responsible for coordinating activities involved in delivering products or services for CEMEX or customers.
Job Responsibilities
* Liaison between Sales, Customers and Terminal management
* Resolve and communicate in a satisfactory and timely manner any customer concerns or issues
* Promote a safe work environment and team mentality
* Learn and could maintain D.O.T. driver's hours of service daily logs for internal drivers or external contractors, as appropriate and necessary
* Monitor equipment maintenance schedule for company owned equipment to ensure D.O.T. compliance
* Work with Terminal management to provide solutions for more effective and efficient output
Qualifications
* High School diploma or GED required; Bachelor's degree preferred
* Bi-lingual in English and Spanish preferred
* 2-5 years Customer Service Experience
Knowledge, Skills, and Abilities
* General knowledge and familiarity with cement and building materials
* Proficient in Windows office suite
* Knowledge of trucking software preferred
* Able to work in a fast paced, high stress office environment
Working Conditions
* Capable to work extended hours, including weekends, as necessary
* Able to work in standard office environment with computer equipment
* Capable to work in open office environment
Physical Requirements
* Requires frequent sitting, standing and walking
* Able to exert up to 20 pounds of force occasionally and/or negligible amount of force frequently
* While performing the duties of this job, the employee is regularly required to talk and hear in order to communicate
Legal Notices
CEMEX is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of race, color, religion, religious creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital or familial status, military or veteran status, or any other characteristic protected by under federal, state or local law in the programs or activities which it operates.
CEMEX will consider for employment qualified applicants with criminal histories in a manner consistent with all local, state and federal laws.
CEMEX is an E-Verify participating employer.
Arizona Smoke-Free Act. CEMEX complies with the State of Arizona's Smoke-Free Act (Arizona Revised Statutes § 36-601.01). Smoking and/or the use of tobacco or related products is prohibited in and on CEMEX property as well as any building and/or vehicle owned or leased by CEMEX.
CEMEX offers both competitive pay and benefits. Benefits applicable to this position may include, but are not limited to, medical, dental, vision, 401(k), Paid Time Off, and Holiday Pay, as well as a comprehensive wellness program to help keep employees and their families healthy and well. You can learn more about CEMEX Benefits by visiting the CEMEX USA Benefits and Well-Being page. (********************************************************************
EEO Statement - En Español
CEMEX es una institución EEO/AA (igualdad de oportunidad/acción afirmativa) y no discrimina en base al sexo, edad, raza, color, religión, discapacidad física o mental, credo, origen nacional, estatus veterano, orientación sexual, infomación genética, identidad de género, o expresión de género en los programas o actividades los cuales opera.
Nearest Major Market: Lakeland
$28k-37k yearly est. 14d ago
Transportation Dispatcher
CRH 4.3
Idaho jobs
Idaho Materials & Construction, is a CRH Company. Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees. We strive to be The Preferred Source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services. We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength.
Summary
This is a skilled position requiring the individuals to manage a variety of functions related to trucking operations. The individual must have a good understanding of construction, paving and material distribution business as they relate to transportation. Dispatch will be responsible for observing safety practices within the team and on the job site and will monitor the daily duties of operations within the department and will advise, correct and document as needed. Position reports to the Transportation Manager.
Essential Duties and Responsibilities
Prepare & direct drivers daily activities
Schedule delivery of product to job locations
Take orders from internal and external customers and ship in a timely manner
Must be customer service oriented, both internally and externally
Check and review all orders assigned before they are shipped
Coordinate deliveries with company truck drivers and external trucking companies to ensure timely delivery of materials to customers
Maintain professional demeanor in stressful conditions
Be able and willing to work flexible hours including overtime as job needs arise
Reliable attendance is essential to performance in this role
Responsible for a safe work environment for themselves and co-workers
Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.
Requirements/Education/Experience
High school diploma or equivalent or equivalent experience in related function
At least 1 year of related experience
Must be able to effectively multitask
Computer skills in Microsoft Excel, Word, and Outlook
Excellent mathematical and communication skills
Class A CDL
Physical Environment
May require additional lifting of up to 25lbs
Endure intermittent climbing, bending, stooping, twisting, reaching, pushing and pulling
Walking and standing for long periods of time
The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Idaho Materials & Construction, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
$31k-39k yearly est. 7d ago
Dispatch Clerk
Tindall 4.3
Petersburg, VA jobs
We are Engineered to Serve.
Tindall Corporation is a leading Precast Concrete Manufacturer, with locations throughout the Southeastern U.S. Our mission is to support our customers, create remarkable structures, and deliver never-before-seen solutions every step of the way.
Our employees enjoy benefits including:
Low Cost Employee Health plan, Dental, Vision, STD/LTD, Fully-paid Basic Life, Voluntary Life, Whole Life, Accident, Hospitalization, Critical Illness, EAP and a 401k Plan with Company Match & Profit Sharing.
Summary of Primary Functions: Take information from jobs to create shipping and product list for prestress to load trucks
Essential Duties and Responsibilities: All employees are required to follow all Safety and Quality rules and processes to ensure a safe working environment, and the production of high-quality products.
Daily:
Print tickets for drivers.
Put tickets out for drivers that have early appointment times that would leave before dispatcher arrives at plant in the mornings.
Redistribute capacity resources to accommodate changing demand.
Communicate changes to drivers in route.
Have tickets continuously ready throughout the day as loads are ready to leave.
Prepares invoices, delivery tickets, and related shipping documents and assigns drivers for scheduled deliveries.
Finalize all shipments in IFS.
Data entry for IFS.
Document and track damaged trailer inventory.
Coordinate special materials loads.
Daily contact with fellow employees in other units of the company, top management, and vendors/suppliers.
Requires ability to make independent decisions including: help determine if jobs are getting what they need and determine load quantities for drivers.
As Needed:
Confers with plant production and yard personnel to establish delivery schedules according to factors such as truck capacities, distances to delivery site, and unloading time.
Give load list to load crews to establish delivery schedules.
Reviews load lists with appropriate Erection Foreman to determine which loads are needed for the job site.
Build loads in IFS.
Set up deliveries and pick-ups for different departments in the plant.
Check routes and mileage for outside loads.
Perform other duties as required.
Job Specifications or Qualifications
Education: High School Diploma or general education degree (GED) is required
Experience: Less than 1 year
-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$27k-32k yearly est. Auto-Apply 60d+ ago
Dispatch Clerk
Tindall Corporation 4.3
Petersburg, VA jobs
We are Engineered to Serve. Tindall Corporation is a leading Precast Concrete Manufacturer, with locations throughout the Southeastern U.S. Our mission is to support our customers, create remarkable structures, and deliver never-before-seen solutions every step of the way.
Our employees enjoy benefits including:
Low Cost Employee Health plan, Dental, Vision, STD/LTD, Fully-paid Basic Life, Voluntary Life, Whole Life, Accident, Hospitalization, Critical Illness, EAP and a 401k Plan with Company Match & Profit Sharing.
Summary of Primary Functions: Take information from jobs to create shipping and product list for prestress to load trucks
Essential Duties and Responsibilities: All employees are required to follow all Safety and Quality rules and processes to ensure a safe working environment, and the production of high-quality products.
Daily:
* Print tickets for drivers.
* Put tickets out for drivers that have early appointment times that would leave before dispatcher arrives at plant in the mornings.
* Redistribute capacity resources to accommodate changing demand.
* Communicate changes to drivers in route.
* Have tickets continuously ready throughout the day as loads are ready to leave.
* Prepares invoices, delivery tickets, and related shipping documents and assigns drivers for scheduled deliveries.
* Finalize all shipments in IFS.
* Data entry for IFS.
* Document and track damaged trailer inventory.
* Coordinate special materials loads.
* Daily contact with fellow employees in other units of the company, top management, and vendors/suppliers.
* Requires ability to make independent decisions including: help determine if jobs are getting what they need and determine load quantities for drivers.
As Needed:
* Confers with plant production and yard personnel to establish delivery schedules according to factors such as truck capacities, distances to delivery site, and unloading time.
* Give load list to load crews to establish delivery schedules.
* Reviews load lists with appropriate Erection Foreman to determine which loads are needed for the job site.
* Build loads in IFS.
* Set up deliveries and pick-ups for different departments in the plant.
* Check routes and mileage for outside loads.
* Perform other duties as required.
Job Specifications or Qualifications
Education: High School Diploma or general education degree (GED) is required
Experience: Less than 1 year
* All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$27k-32k yearly est. Auto-Apply 60d+ ago
Dispatch Coordinator - Bilingual
Elite Flooring 4.3
Tampa, FL jobs
Elite Flooring
Install Coordinator
Elite Flooring is a leading floor covering contractor head-quartered in Atlanta, GA with regional offices in North Carolina, South Carolina, Tennessee, and Florida. The company sells and services, national and regional Home Builders, Commercial & General Contractors, Multi-Family apartment communities among other account types with a track record of proven success since 1996.
Job Description: Install Coordinator
Reports To: Installation Manager
Assignment Focus: We have an immediate opening for an Install Coordinator. The Install Coordinator will work directly with the Installation Manager to communicate with flooring installers and our internal staff to schedule new installations, punch work, and warranty service. The ideal candidate will have the ability to stay organized and communicate effectively in a fast paced environment.
Primary Responsibilities:
Assist with scheduling installations and assigning installers to jobs
Follow-up with flooring installers and service techs throughout the day
Communicating with all parties involved the status of jobs on the schedule
Reviewing jobs to ensure the correct labor amount is being paid, research discrepancies
Maintains order status daily and updates the system with pertinent information
Works to maintain strong relationships with our installer base
Desired Skills and Experience:
Must be able to multitask in a fast paced environment
Sense of urgency and follow-through to complete tasks on time
Excellent written and verbal communication skills
Strong troubleshooting and critical thinking skills
Detail and process oriented
Ability to read and interpret floorplans, selections, and specifications
Bilingual a MUST!
Salary & Benefits
Salary will be commensurate with experience
Health insurance- 100% of employee premium paid
Dental, Vision, Supplemental insurance: Available as employee paid benefit
Paid time off (PTO)
100% Company-paid benefits: Life Insurance and AD&D coverage
Paid Holidays
Powered by JazzHR
FMyI9Z350W
$30k-39k yearly est. 4d ago
Dispatch Coordinator - Bilingual
Elite Flooring 4.3
Tampa, FL jobs
Elite Flooring
Install Coordinator
Elite Flooring is a leading floor covering contractor head-quartered in Atlanta, GA with regional offices in North Carolina, South Carolina, Tennessee, and Florida. The company sells and services, national and regional Home Builders, Commercial & General Contractors, Multi-Family apartment communities among other account types with a track record of proven success since 1996.
Job Description: Install Coordinator
Reports To: Installation Manager
Assignment Focus: We have an immediate opening for an Install Coordinator. The Install Coordinator will work directly with the Installation Manager to communicate with flooring installers and our internal staff to schedule new installations, punch work, and warranty service. The ideal candidate will have the ability to stay organized and communicate effectively in a fast paced environment.
Primary Responsibilities:
Assist with scheduling installations and assigning installers to jobs
Follow-up with flooring installers and service techs throughout the day
Communicating with all parties involved the status of jobs on the schedule
Reviewing jobs to ensure the correct labor amount is being paid, research discrepancies
Maintains order status daily and updates the system with pertinent information
Works to maintain strong relationships with our installer base
Desired Skills and Experience:
Must be able to multitask in a fast paced environment
Sense of urgency and follow-through to complete tasks on time
Excellent written and verbal communication skills
Strong troubleshooting and critical thinking skills
Detail and process oriented
Ability to read and interpret floorplans, selections, and specifications
Bilingual a MUST!
Salary & Benefits
Salary will be commensurate with experience
Health insurance- 100% of employee premium paid
Dental, Vision, Supplemental insurance: Available as employee paid benefit
Paid time off (PTO)
100% Company-paid benefits: Life Insurance and AD&D coverage
Paid Holidays
$30k-39k yearly est. Auto-Apply 60d+ ago
Transportation Dispatcher
CRH Plc 4.3
Nampa, ID jobs
Idaho Materials & Construction, is a CRH Company. Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees. We strive to be The Preferred Source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services. We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength.
Summary
This is a skilled position requiring the individuals to manage a variety of functions related to trucking operations. The individual must have a good understanding of construction, paving and material distribution business as they relate to transportation. Dispatch will be responsible for observing safety practices within the team and on the job site and will monitor the daily duties of operations within the department and will advise, correct and document as needed. Position reports to the Transportation Manager.
Essential Duties and Responsibilities
* Prepare & direct drivers daily activities
* Schedule delivery of product to job locations
* Take orders from internal and external customers and ship in a timely manner
* Must be customer service oriented, both internally and externally
* Check and review all orders assigned before they are shipped
* Coordinate deliveries with company truck drivers and external trucking companies to ensure timely delivery of materials to customers
* Maintain professional demeanor in stressful conditions
* Be able and willing to work flexible hours including overtime as job needs arise
* Reliable attendance is essential to performance in this role
* Responsible for a safe work environment for themselves and co-workers
* Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.
Requirements/Education/Experience
* High school diploma or equivalent or equivalent experience in related function
* At least 1 year of related experience
* Must be able to effectively multitask
* Computer skills in Microsoft Excel, Word, and Outlook
* Excellent mathematical and communication skills
* Class A CDL
Physical Environment
* May require additional lifting of up to 25lbs
* Endure intermittent climbing, bending, stooping, twisting, reaching, pushing and pulling
* Walking and standing for long periods of time
The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What CRH Offers You
* Highly competitive base pay
* Comprehensive medical, dental and disability benefits programs
* Group retirement savings program
* Health and wellness programs
* An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Idaho Materials & Construction, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
Date: Jan 6, 2026
$31k-39k yearly est. 14d ago
Dispatch Coordinator
Precision Garage Door of North Jersey 4.0
Plainsboro, NJ jobs
Job Description
Now Hiring: Scheduler and Dispatcher at Precision Garage Door Service
Schedule: Full-Time, Monday-Friday, In office | Department: Customer Service
As an Scheduler and Dispatcher , you'll play a critical role in our day-to-day operations-connecting with customers, coordinating with installers, managing job logistics, and keeping our schedule running like clockwork. If you enjoy solving logistical puzzles, providing top-notch customer service, and staying ten steps ahead, we want to hear from you!
What You'll Do
Coordinate Garage Door Installations
Identify ready-to-schedule jobs, review job details and tags, and assign them to installers based on region, difficulty, availability, and delivery schedules.
Communicate with Customers
Call customers to schedule installs, explain prep requirements, and review job notes. Keep records of conversations and follow up when needed.
Work Within Our Scheduling System
Use ServiceTitan to set appointment windows, assign jobs to technicians, and confirm schedules via email or text.
Stay Ahead of the Curve
Track delivery manifests, anticipate market needs, and manage out-of-market assignments to maximize daily efficiency.
What We're Looking For
Strong organizational and communication skills
Ability to confidently guide conversations and control scheduling flow
Comfortable using scheduling software (ServiceTitan experience is a plus!)
Detail-oriented mindset-understanding the impact of tags, locations, skill levels, and delivery logistics
Team player who's also self-motivated and proactive
Ability to prioritize under pressure and pivot as needed
Bonus If You Have:
Experience in dispatch, operations, or field service scheduling
Knowledge of garage door types, installation steps, or related services
Bilingual in English and Spanish (preferred, not required)
Why Work With Us?
Be part of a respected, nationwide brand with a strong reputation
Join a supportive and tight-knit team
Opportunity for growth and cross-training
Full benefits package, paid time off, and more
Make a real difference every single day!
Ready to schedule your next career move?
Apply today and bring your energy, excellence, and expertise to Precision Garage Door Service!
$39k-49k yearly est. 27d ago
Service Dispatcher
Hobbs & Associates, LLC 3.9
Elkridge, MD jobs
Job DescriptionJob Title: Service Dispatcher Reports to: Service Manager FLSA Status: Exempt Under the supervision of the General Manager, the Service Dispatcher will serve as both the internal support and the scheduler for the Service Technicians. The Operations Dispatcher will manage resources including equipment and people for the successful service contracts with our customers.
Hobbs & Associates- A member of the AIR Control Concepts family.
Hobbs & Associates specializes in providing heating, ventilation, and air conditioning (HVAC) products and engineering services to commercial and industrial building contractors, architectural design firms, and business owners. Our collaborative approach helps bring lasting community infrastructure to life, including schools, universities, hospitals, military and municipal buildings, entertainment venues, hotels, and multi-family residences.
Check out our website: Hobbs & Associates
Essential Duties and Responsibilities:
This role is responsible for the following:
· Provide customer coordination and scheduling for service request received through our Service phone line and email.
· Support the customer service process by working extensively with all departments as necessary.
· Provide superior customer service to both external and internal customers by exceeding their expectations by communicating clearly and effectively.
· Coordinate equipment startup and service with our Service Technicians and Customers.
· Provide timely project documentation to HVAC Technicians in response to customer equipment startup requests.
· Completed required data entry for the purposes of billing to the customers and documenting warranty claims.
· Manage material procurement with manufacturers, ordering, release, and warranty management.
· Follow up consistently to complete assigned duties.
· Coordinate the transportation movements of the Technician teams.
· Forecast workload for 2-3 days out.
· Invoice fully executed work orders to the customer.
· Keep Operations forecast up to date and report it to Operations VP.
Experience and Requirements:
The best candidate for this position will meet the following requirements:
· 2+ years experience dispatching teams and/or similar scheduling.
· Must demonstrate excellent communication skills and a positive and friendly customer service manner.
· Must demonstrate an ability to multi-task and prioritize day-to-day responsibilities.
· Must be a detail-oriented, organized, results-driven individual with the ability to work well in a fast-paced environment.
· Required to use computer software and must be adept at learning new systems and tools. Geographical knowledge of service area or map reading skills is an additional requirement.
· HVAC parts/equipment experience preferred.
· Experience with FACTS Accounting Software preferred.
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
EAP
Pet Insurance
STD/LTD
Critical Illness/Accident
PTO
Employee Development
Air Control Concepts & Operating Company are Equal Opportunity Employers.
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$28k-34k yearly est. 29d ago
Service Dispatcher
Hobbs & Associates 3.9
Elkridge, MD jobs
Job Title: Service Dispatcher Reports to: Service Manager FLSA Status: Exempt Under the supervision of the General Manager, the Service Dispatcher will serve as both the internal support and the scheduler for the Service Technicians. The Operations Dispatcher will manage resources including equipment and people for the successful service contracts with our customers.
Hobbs & Associates- A member of the AIR Control Concepts family.
Hobbs & Associates specializes in providing heating, ventilation, and air conditioning (HVAC) products and engineering services to commercial and industrial building contractors, architectural design firms, and business owners. Our collaborative approach helps bring lasting community infrastructure to life, including schools, universities, hospitals, military and municipal buildings, entertainment venues, hotels, and multi-family residences.
Check out our website: Hobbs & Associates
Essential Duties and Responsibilities:
This role is responsible for the following:
· Provide customer coordination and scheduling for service request received through our Service phone line and email.
· Support the customer service process by working extensively with all departments as necessary.
· Provide superior customer service to both external and internal customers by exceeding their expectations by communicating clearly and effectively.
· Coordinate equipment startup and service with our Service Technicians and Customers.
· Provide timely project documentation to HVAC Technicians in response to customer equipment startup requests.
· Completed required data entry for the purposes of billing to the customers and documenting warranty claims.
· Manage material procurement with manufacturers, ordering, release, and warranty management.
· Follow up consistently to complete assigned duties.
· Coordinate the transportation movements of the Technician teams.
· Forecast workload for 2-3 days out.
· Invoice fully executed work orders to the customer.
· Keep Operations forecast up to date and report it to Operations VP.
Experience and Requirements:
The best candidate for this position will meet the following requirements:
· 2+ years experience dispatching teams and/or similar scheduling.
· Must demonstrate excellent communication skills and a positive and friendly customer service manner.
· Must demonstrate an ability to multi-task and prioritize day-to-day responsibilities.
· Must be a detail-oriented, organized, results-driven individual with the ability to work well in a fast-paced environment.
· Required to use computer software and must be adept at learning new systems and tools. Geographical knowledge of service area or map reading skills is an additional requirement.
· HVAC parts/equipment experience preferred.
· Experience with FACTS Accounting Software preferred.
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
EAP
Pet Insurance
STD/LTD
Critical Illness/Accident
PTO
Employee Development
Air Control Concepts & Operating Company are Equal Opportunity Employers.
$28k-34k yearly est. Auto-Apply 27d ago
Night Dispatch Supervisor
Get Fresh Produce 4.2
Bartlett, IL jobs
Job Description
Get Fresh Produce has been in business since 1982, providing fresh produce and other products to restaurants and other end users in the Chicago area. We are currently accepting applications for a Dispatch Supervisor to work at our Bartlett, IL, main location. Enjoy competitive pay, full benefits, and a stable work environment with a growing company.
The Dispatch Supervisor position will provide day-to-day oversight of the Transportation employees at the assigned location and/or region. This role will guide drivers and ensure success by reviewing driver performance, ensuring compliance, and resolving driver and equipment issues, and routing of routes.
Essential Functions:
Hands-on dispatch supervisor, including driver coaching, evaluations, and training being performed on night shift
Manage, safety, disciplinary actions, equipment use, support outbound dispatch of routes, Ability to learn routing as contingency planning to the dispatch team
Support Department of Transportation compliance, including driver fitness and random drug screen programs
Resolve service opportunities in collaboration with the sales, customer service, warehouse operations, and dispatch operations departments
Collaborate regularly with dispatch operations personnel, related to business changes, trucks, and other remote market support
Coordinate with load out planning through produce pro software routing
Participate in the hiring of drivers, including interviewing, road testing, and onboarding as needed
Collaborate and excel in working with other functional areas to create efficient and effective processes for servicing customers
Maintain organized, written employee training, and safety investigation records. In coordination with Get Fresh Produce Human Resources
Manage daily route sheets to review driver availability and overall equipment usage, weekly hours verification through payroll systems, and performance
Review routing optimization of each route, to ensure routes are in order and routes are set up for on time customer deliveries
Assign pick up and backhauls to routes, for the following business day, and review emails from our OPCO's
Review OPCO's of remote markets to ensure the markets are routed for on time delivery
Other Essential Functions:
Maintain regular and satisfactory full-time attendance
Perform work outside of normal business hours as required
Perform special projects as assigned by the Director of Outbound Logistics - Get Fresh Produce, LLC
Competencies:
Excellent verbal and written communication skills
Ability to prioritize, multi-task, and set goals with accuracy and diligence
Self-managed, motivated, and resilient with the ability to work through demanding situations
Proven leadership skills with focus on turnover reduction and team motivation
Organized and attention-to-detail approach
Highly resourceful
Innovative and creative thinking
Complex problem-solving
Strong relationships and interpersonal skills
Education & Experience:
High school diploma or GED required; associate's or bachelor's degree in logistics, supply chain, management, business, or a related field preferred
At least 4+ years of transportation and supervisory experience. Prior distribution or food industry experience a plus
Proficient PC skills in CRM and Enterprise Resource Planning (ERP) systems- Produce Pro, Microsoft Office (particularly Excel), and common E Mail systems
Knowledge of driver safety and DOT compliance requirements is a plus
Speak and write English satisfactorily
Compensation:
Salary range: $75,000- $80,000 (based on experience)
Schedule:
8:00pm - 5:00am (Sunday - Friday with 1day off during the week and Saturdays off)
Ability to work Holidays
Ability to work a 6th day as needed based on business needs on occasions
Bartlett, IL location, this is an in-person position
Physical Demands:
Stand or sit for long periods of time
Benefits:
Health & Welfare Benefits (Medical, Dental, Vision, Disability, and Voluntary Life)
Paid Time Off
Holidays
401(k) with Company Match
Weekly Paid
Career Advancement Opportunities
All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
$75k-80k yearly 27d ago
Service Dispatcher/Scheduler
HVAC and Plumbing Richmond Va 4.2
Richmond, VA jobs
Job DescriptionBenefits:
401(k) matching
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
401(k)
The Service Dispatcher reports to the Service Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Service Manager in achieving the applicable sections of the corporate strategic plan.
Benefits
Paid Training
Careers Advancement Opportunities
Competitive Compensation
Year-Round Work
Spiffs, Rewards, & Employee Contests
Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with service technicians, suppliers, and service customers. Representative duties include:
Assisting the Service Manager in the planning, organizing, and coordination of department resources and goals.
Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
Maintaining a working relationship with the accounts receivable staff on the collection of problem accounts.
Coordinating the scheduling of the Parts Runner's time with the Installation Manager.
Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives.
Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager.
Working with suppliers on issues pertaining to parts performance, reliability, pricing, and availability; while reporting difficult and high profile problems and issues to the Service Manager.
Performing related staff-level duties as directed by the Service Manager.
Job Qualifications:
Proven supervisory experience in a customer service environment preferably in HVACR contracting or building services industry.
Ability to negotiate orders with suppliers to ensure prompt and timely receipt of materials at the best possible price.
Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired.
Basic knowledge of HVACR technology and Plumbing
Knowledge of HVACR-related terms, training, job-costing, marketing and sales.
Ability and initiative to work a non-standard schedule, including a willingness to be on-call for purposes of taking emergency service calls, and TT calls from hearing impaired customers.
Skill and ability to sell service jobs and service contracts, in a letter, and on the phone.
Ability to comprehend and implement applicable federal, state, and local government laws, rules, and regulations, as they apply to the HVACR and Plumbing industries.
Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to after-hours customers.
Current (state) drivers license.
$28k-34k yearly est. 23d ago
Service Dispatcher
Precision Garage Door of North Jersey 4.0
Plainsboro, NJ jobs
Job Description
We are seeking a highly motivated and organized Customer Service/ Dispatcher to join our team and contribute to our mission of delivering quality garage door solutions to our valued customers.
Precision Overhead Garage Door Service is the #1 garage door company in the US with over 100 locations in the country! Precision Door Tristate is a franchise that has been in business since 1999 and is the leading overhead garage door company in the tri-state area. We are headquartered in Northern NJ and have locations in NY (Long Island, Westchester & Hudson Valley) and Fairfield County, CT.
Customer Service/ Dispatcher Description:
Receive incoming service requests from customers, technicians, or sales representatives.
Efficiently schedule service appointments based on technician availability and geographic location.
Maintain clear and professional communication with customers regarding appointment times and any delays.
Confirm appointments with customers and provide estimated arrival times.
Input data into the dispatching software or system, ensuring data integrity.
Monitor and manage technician availability and workloads.
Handle emergency service calls promptly and effectively, dispatching technicians as needed.
Address scheduling conflicts, delays, or disruptions promptly and find suitable solutions.
Scheduling door estimates
Why Precision Overhead Garage?
Don't miss out on this incredible opportunity to kickstart your career with a thriving company.
We prioritize your health and future. Our Comprehensive benefits include top-tier medical, dental, and vision coverage, plus life insurance and 401k plan. Join our team and enjoy the security of working for a company that truly cares about you. We believe in work-life balance. Enjoy generous PTO including vacation, sick, and personal time.
Awesome perks including
:
Bonus opportunities
Paid Training
Company events
Breakfast and snacks.
Growth opportunity and career path
Customer Service/ Dispatcher Requirements:
Bilingual proficiency in English and Spanish is a plus
High school diploma or equivalent.
Previous experience in dispatching or customer service is a plus.
Strong organizational and multitasking skills.
Excellent communication and detailed oriented skills.
Proficiency in using scheduling and dispatching software.
Ability to work well under pressure and adapt to changing priorities.
Knowledge of the garage door industry is a bonus but not required.
Join our team and be a part of our mission to provide exceptional garage door services to our customers!
$36k-44k yearly est. 27d ago
Dispatcher - Home Services
Roman Electric Co 3.9
West Allis, WI jobs
Job Title: Dispatcher
Department: Operations
Reports To: Operations Manager
Employment Type: Full-Time
The Dispatcher supports daily operations by efficiently scheduling and dispatching technicians to service calls. This role requires strong critical thinking skills to ensure the right technician is assigned to the right job while maintaining productivity and a high level of customer satisfaction.
Essential Duties and Responsibilities
Dispatch service calls to maximize scheduling efficiency without compromising client experience.
Manage the dispatch board to keep technicians productive and revenue-generating.
Proactively compress schedules and adjust assignments to maximize efficiency.
Communicate promptly with clients if a technician will not arrive within the scheduled time window and reschedule as needed.
Coordinate with Purchasing and Warehouse to ensure timely delivery of parts to technicians.
Adhere strictly to the company's Priority Service Schedule to assign the appropriate technician to each call.
Share responsibility for ensuring technicians arrive at all appointments on time.
Debrief technicians after each service call and ensure payment is collected upon job completion.
Follow all company policies, including the Code of Ethics, Team Rules, and Team Philosophy.
Minimum Qualifications
High school diploma or GED required; Associate degree preferred.
Self-starter who is reliable and flexible with work hours.
Strong customer service and communication skills (written and verbal).
Professional demeanor with excellent interpersonal skills.
Ability to work independently and as part of a team.
Proficiency in Microsoft Excel, Word, and PowerPoint.
Strong critical thinking and English composition skills.
Professional telephone etiquette and working knowledge of email systems.
Ability to develop tools or processes that improve departmental efficiency.
Bilingual skills are a plus but not required.
Benefits (Full-Time)
Employer-paid health, dental, and vision insurance
401(k) retirement plan with employer contribution
Employer-paid short-term disability and life insurance
Paid Time Off (PTO) and paid vacation
Ongoing training and development opportunities
Physical Demands
Ability to lift 15-20 pounds as needed.
Ability to work more than 40 hours per week and up to 12 hours per day when if requested.
Work Environment
Office-based service center with moderate noise levels.
Frequent use of computers, headsets, and standard office equipment.
Extended periods of sitting and working at a computer.
Business casual dress code.
$28k-34k yearly est. 18d ago
Dispatch Coordinator
Dynaten 4.0
Fort Worth, TX jobs
Support the Service operation by contributing to the vision and ultimately executing the customer experience plan for the business. This would involve team members working together and managing all aspects of the Dispatching segment of the business and would include, scheduling, purchasing, and inbound phone calls from internal and external customers.
Job functions and duties
Primary
Be the first line of communication for the Service Department as it relates to inbound/outbound calls
Focus on delivering precise and correct information to customers.
Entering in new Service Calls into Service Management system.
Coordinate the purchasing of any materials needed based on the requirements of the work to be performed.
Ensure timely scheduling based on both customer and technician availability.
Work with other Dispatch Coordinators to ensure all calls are being scheduled and dispatched efficiently.
Make sure calls requested by Strategic Accounts have been accepted and scheduled into CSUSA Fieldpoint system and ETA requirements are being met.
Serve as additional back up to the other members of the Customer Experience team as needed.
Manage and support customer relationships on behalf of the business to deliver high levels of service and retain key partnerships for the long term.
Skills
Ability to work in and contribute to a collaborative team environment.
Review, target and ultimately make improvements (process driven) to improve the business and its customer service delivery.
Be well organized in your approach to both day to day and longer-term work duties.
Exhibit sound judgement related to customer communication, management, and team operations.
Maintains a professional demeanor and always interacts professionally in all methods of contact.
Experience, Education, and Job Requirements
Candidate will have minimum experience of 3 years scheduling/dispatching experience.
Utilization of the Microsoft Office Suite as an effective tool.
Be engaged, be reliable, be an anchor in the business.
Be a master communicator.
Have a passion for providing top tier customer experiences.
$30k-38k yearly est. Auto-Apply 18d ago
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