One Touch Direct jobs - 29 jobs

Join OneTouch Direct as a Remote Client Support Agent, where you will play a key role in delivering exceptional support to our clients. As a premier provider of customer service solutions, we value individuals who are committed to enhancing the customer experience and resolving inquiries with professionalism and empathy. MUST LIVE IN SAN ANTONIO, TX Position Overview: In this remote role, you will assist clients by providing timely and effective responses to their questions and concerns. Your goal will be to ensure customer satisfaction through excellent communication and problem-solving skills. Key Responsibilities: Respond to incoming customer inquiries via phone, email, and chat. Demonstrate a thorough understanding of our products and services to effectively address client needs. Provide solutions to problems while ensuring a positive customer experience. Maintain accurate documentation of all client interactions. Work collaboratively with team members to continuously improve service delivery. Requirements Minimum of 1-2 years of experience in customer service or support. Exceptional verbal and written communication skills. Familiarity with CRM software and customer support tools. Ability to work efficiently in a remote setting with minimal supervision. Strong analytical and problem-solving abilities. Must be available to work flexible hours, including potential evenings and weekends. Technical Requirements: Must have a reliable desktop or laptop computer running Windows 11. High-speed wired internet connection is required. USB headset with noise-canceling capability (wireless headsets are not acceptable). Webcam (built-in or external) is necessary for video interactions. Benefits Full time. 40 hours per week schedule with overtime opportunities! Great pay. Hourly base salary + benefits! Training. Paid training & development Benefits. Health Care Plan (Medical, Dental & Vision) Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment

Start the new year with a new career at InfoCision. Apply today to start the process, and you can potentially be a part of our exceptional team in as soon as a week. What we do: * Work in a virtual blended outbound/inbound call center environment where you will talk about topics that matter and raise funds for great organizations such as St. Jude Children's Research Hospital, March of Dimes, American Center for Law and Justice, and many more . * Our positions all require sales, whether it be selling memberships, products, or services. We offer: * Full-Time Night shift set schedules that enable you to take time off for the things that are important to you. * Part-Time Night shift schedules are offered on a limited basis. * Monday-Friday Night shift schedule to start. A weekend day will be required, and when that will begin, will be determined by the program you select when signing up for a training class. * Virtual Paid Training * Rewards & Recognition Programs * Weekly Pay & Bonus potential with access to your pay at anytime! * Benefits available for Full-time employees including Medical, Dental, Vision, and 401k Other Requirements: * Computer skills such as the ability to copy and paste, toggle between browsers, and do basic troubleshooting. * A willingness to learn, as we believe in owning your own success. * A Home office, or dedicated quiet place to work, that is free from noise and distractions. * Identity Verification. On the first day of training, you will be required to bring a current, valid photo ID with you to complete this process. * Passing Background Check. If your background check is not back by the time we are ready for phone time there may be a disruption in your training. * Exceptional conversational skills and the ability to multi-task. InfoCision. Work Happy. Live Happy. Salary: $9.00 per hour Work Location: Remote Hardware/Software Requirements: Equipment is NOT provided and a Technology Check is Required as part of the Recruitment process Windows PC/Laptop: * Minimum 14" monitor/screen. Dual monitors are recommended, but not required. * Windows 11 ONLY * At least 8GB of RAM (Must have at least 6GB usable RAM) * Intel or AMD Processor * Google Chrome (Current Version). Firefox, Internet Explorer, and Microsoft Edge are not compatible. * Windows Defender antivirus and Firewall must be turned ON. All other antivirus applications must be uninstalled as they are not compatible (McAfee, Norton, Avast, etc) * Ping per InfoCision client for Windows PC's must not exceed 80ms max round trip. Internet: * United States based High-speed internet only. No cloud-based internet, VPN's, satellite, cellular services, or hotspots are accepted (T-Mobile, Starlink, etc) * Minimum of 50 Mbps download speed and 10 Mbps upload speed. * ISP must be Stable and located within the United States and its territories. * We require a hard-wired connection, using an Ethernet cable or LAN cable, to your router/modem. We recommend a Cat5 (Category) Ethernet cord or higher. Telephone: * A cell phone (preferred) or landline is required as that is how you will receive your "Pin call", or multi-factor authentication call, that is required to access our corporate network. The calls you make/take will not come through your phone. Miscellaneous: * Web cam * External speakers or sound on your computer * External Wired Mouse * USB Wired Headset (wireless headsets are NOT compatible). The headset must have a Single USB connection without a 3.5 mm (headphone jack) connection. Below are examples of what works and what does not. *

Who We Are Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX and Revenue Generating strategy through excellence in delivery, unpinned by data-driven analytics and actionable insights. This combined with our seamless program execution enables us to demonstrate a deep understanding of our clients and their customers which we demonstrate through successfully acquiring, engaging, and supporting their customers. We achieve this by acquiring highly desirable Clients and consistently exceeding their expectations. Using its unparalleled resources and award-winning talent in the areas of Sales Services, Customer Care, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands. Position Overview: We are searching for an experienced and energetic Sales Trainer to design and deliver educational training programs for our global sales services team. The Sales Trainer's responsibilities include conducting skills gap analyses, preparing learning materials and evaluating results after each training session. This is a very important role to the success of our clients, and most importantly, our valued team members. You will ultimately help increase the overall performance of the sales team and ensure they have the skills to achieve their goals. Key Responsibilities: Create, develop, and enhance sales training curriculum and enrich existing sales training programs Effectively deliver training to new and existing sales reps and leaders in the classroom and on the sales floor Analyze, design, develop and evaluate training solutions, including interactive instructor-led courses, self-instruction and web-based learning modules Assist and/or improve quality standards, KPI measurements and/or customize standards per individual client Assist with the process and review team member performance, identifying knowledge gaps and organizing subsequent training appropriate to close those gaps Collaborate with Operations, Team Leads, and Managers to diagnose performance challenges and define training needs aligned with business goals. Partner with client-facing teams or clients directly, as needed, to support training initiatives that enhance training performance outcomes. Motivate and encourage team members to think creatively and collaborate for overall success Quality audits of services provided by telephone, email, social, written communication and CRM data inputs Help identify cost-effective delivery methods for training Consistently assess effectiveness of training programs Requirements: 4 years of work experience in an inside sales role (required) 3-4 years of work experience as a Sales Trainer or similar role (required) Experience in understanding/implementing Adult Learning Theories and Instructional Design Principles Training needs analysis, an understanding of what methods will drive and enhance performance that link to business objectives and KPIs. Understanding of and ability to apply strategic lead generation methodologies Experience selling complex solutions with a consistent record of achieving goals, retaining accounts and gaining positive feedback Ability to communicate in a clear, concise manner, listen attentively to others and offer guidance and support to team members Strong coaching acumen with experience in training reinforcement and performance-based feedback across all levels Knowledge of CRM/Cadence Management Software and contact management terminology and tools Ability to prioritize and manage time effectively in a fast-paced, service-oriented environment Vocational, Corporate, Professional Training background and certifications preferred Hands-on experience in implementing a competency-based framework for training IT / Technology / Telecommunications sector knowledge is preferred Great sense of humor

Job Description Join the innovative team at OneTouch Direct as a Call Center Sales Operations Manager and play a pivotal role in driving excellence in our sales operations! We are dedicated to fostering a positive working environment that enables our team to thrive while providing unparalleled service to our clients. Key Responsibilities: Oversee and manage all aspects of sales operations within the call center to optimize performance and efficiency. Develop, implement, and refine operational processes and procedures to improve sales execution. Analyze sales data to identify trends, opportunities for improvement, and actionable insights. Collaborate closely with sales leaders to drive strategy and align operational processes with sales goals. Train and develop team members to ensure effective execution of sales strategies and operational protocols. Monitor performance metrics and provide regular reports to management on key performance indicators. Identify areas for automation and technology needs to streamline processes. Requirements Bachelor's degree in business, management, or a related field. 3+ years of experience in sales operations or management within a call center environment. Strong leadership skills with a proven track record of managing and developing teams. Exceptional analytical skills with the ability to interpret data and make data-driven decisions. Excellent communication and interpersonal skills to interact effectively with a diverse group of stakeholders. Proficiency in CRM software, reporting tools, and Microsoft Office Suite. Ability to thrive in a fast-paced, results-oriented environment while managing multiple projects. Benefits Full-Time Hours: 40 hours per week schedule GREAT Earning opportunities: Competitive hourly pay PLUS uncapped commissions paid out weekly! 6 checks per month: Weekly bonus payouts plus bi-weekly hourly paychecks! · Supportive Environment: Classroom training, plus ongoing support for your success! Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment! Benefits: Health Care Plan (Medical, Dental & Vision) Culture: Diverse, welcoming culture with Employee Resource Groups Referrals: Refer a friend and earn up to $2,000 per person!

Job Title: Outbound Customer Service Representative Date: 5/13/2025 Reports To: Campaign Supervisor Function: Outbound Sales Support Are you energetic and focused with an unstoppable motivation to succeed? Do you enjoy talking to others with confidence about topics you are passionate? Are you comfortable performing outbound sales support in a remote environment? If you answered yes to any of these questions, you may be ready to become a #Hartemate! As the Outbound Customer Service Representative, you must become a product expert and serve as the “voice” of the company by creating a great first impression and proving a world class experience to new prospects. You will enjoy this role if you are slightly competitive with a strong desire and ability to hit targets and exceed expectations. What's in it for You? Remote work schedule Growth opportunities Great benefits including Medical, Dental, PTO, 401k Company Match, and Tuition Reimbursement just to name a few Join a global team with the stability of 100 years of experience and the flexibility and opportunities of a start-up What you will do Talk to a wide variety of new business contacts - including Owners, Managers and Senior Leaders Cold call and prospect for leads to companies that could benefit from new solutions Maintain email and phone conversation with warm prospects to determine the driving factor in the purchase decision Partner with experienced Account Executives to help fill their pipeline Become a product expert and learn strategies to communicate product value Continually increase product knowledge by working closely with Training Specialist and Product Development teams Clearly communicate business decision drivers, costs, and benefits to showcase the product as a strategic advantage What you bring Superior customer service, cold calling, and data entry skills Strong over-the-phone communication and online presentation skills Advocate for customers and prospects by building rapport to identify their key needs and determine possible solution-sets Desire to think creatively and use problem-solving skills to assure customer satisfaction Ability to multi-task, pay attention to detail and prioritize in a fast-paced environment Intermediate to advanced experience navigating multiple windows to provide accurate information to end user (multiple screens recommended but not required) Flexible attitude and demonstrated ability to hit targets and exceed expectations What You will need High school diploma or equivalent Ability to communicate through verbal and written English Proven proficiency in Word, Excel, Outlook, Power Point, CRMs, and other online resources for information Preferred (Not Required) One to three years of B2B experience in inside sales, telemarketing, or customer centric role Bachelor's degree from an accredited institution is required Experience working with Salesforce.com CRM and SalesLoft preferrable Who We Are Harte Hanks is a global marketing services firm specializing in multi-channel marketing solutions that connect our clients with their customers in powerful ways. Experts in defining, executing, and optimizing the customer journey, Harte Hanks offers end-to-end marketing services including consulting, strategic assessment, data, analytics, digital, social, mobile, print, direct mail and contact center. From visionary thinking to tactical execution Harte Hanks delivers smarter customer interactions for some of the world's leading brands. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Job Description OneTouch Direct is looking for an Entry Level Safety Member who is enthusiastic about maintaining a safe and secure environment for our employees and visitors. In this role, you will assist in monitoring safety protocols, responding to potential hazards, and supporting the overall safety efforts of the organization. This position is a great opportunity to start a career in safety and security. Monday - Friday: 9:30am - 6:30pm $15/hr Key Responsibilities: Assist in daily safety inspections and hazard assessments of the facility. Monitor and report any unsafe conditions or behaviors to the supervisory team. Help enforce safety protocols and procedures among staff and visitors. Participate in safety training sessions and uphold compliance with safety standards. Respond promptly to emergencies and assist in emergency response actions. Provide assistance as needed during safety drills and emergency preparedness activities. Engage with employees and visitors, fostering a culture of safety awareness. Requirements High school diploma or equivalent required. Interest in safety, security, or related fields. Good communication and interpersonal skills. Ability to work well individually and as part of a team. Strong observational skills and attention to detail. Willingness to learn and participate in safety training programs. Basic knowledge of safety protocols is a plus but not required. Flexibility to work various shifts, including evenings and weekends. Benefits Health Care Plan (Medical, Dental & Vision) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development

At OneTouch Direct, we believe in creating meaningful connections, both with our clients and our team! We're excited to welcome a Call Center Sales Supervisor who is passionate about leading and inspiring others. As a part of our friendly and enthusiastic team, you'll have the opportunity to make a real impact by driving sales while ensuring our customers feel valued and heard! Your Key Responsibilities: Lead a dedicated sales team with enthusiasm, providing support and encouragement to help them reach their full potential. Keep a close eye on sales metrics and work together with your team to create exciting strategies that boost performance. Conduct uplifting performance reviews, offering positive feedback and identifying areas for growth. Organize engaging training sessions that enhance product knowledge and sharpen sales skills. Be the go-to person for any customer escalations, turning challenges into delightful resolutions. Collaborate with our wonderful management team to refine sales processes and continually improve our operations. Requirements A bachelor's degree or equivalent experience. At least 2 years of experience in a sales-focused call center supervisory role. A proven knack for leading and motivating a fantastic sales team. Great communication and people skills - you can connect with anyone! Strong analytical abilities to help us understand our data better. A positive attitude that thrives in a fast-paced, results-oriented environment. Familiarity with CRM software and Microsoft Office Suite - a tech-savvy superstar! Benefits A management team that cares Consistent growth over the past 10 years Excellent compensation & benefits package High energy work environment Family oriented culture Referral Bonuses Paid time off (PTO) 401K Health Benefits

Job Description The Site Director at OneTouch Direct is a pivotal role responsible for the overall strategic and operational management of the call center located at our Broadway location. Reporting directly to the Executive Team, the Site Director will lead a team of managers and staff, ensuring high levels of employee engagement, client satisfaction, and operational efficiency. This position encompasses responsibility for achieving fiscal targets, optimizing processes, and upholding OneTouch Direct's core values. As a Site Director, you will be the face of the location, representing the call center to external stakeholders while fostering a positive culture within the organization. Your leadership will contribute to creating an environment that emphasizes the importance of teamwork, personal growth, and community impact. Key responsibilities include: Establishing and executing the strategic vision for the site, aligning with corporate goals. Building and maintaining strong relationships with clients, partners, and stakeholders. Overseeing hiring, training, and development of staff, promoting retention and morale. Implementing operational best practices to maximize efficiency and drive performance. Monitoring financial performance and implementing corrective actions as needed. Ensuring compliance with company policies, procedures, and best practices. Promoting a culture of continuous improvement and adaptability to change. Requirements Qualifications: Bachelor's degree in Management, Business Administration, or a related field. 5+ years of leadership experience in a call center or related industry. Strong understanding of call center metrics and performance management. Exceptional interpersonal and communication skills, with the ability to build rapport at all levels. Proven track record in team development and employee engagement. Ability to thrive in a fast-paced environment and manage multiple priorities. Strong analytical and problem-solving skills; highly organized with attention to detail. Preferred Skills: Experience with budget management and financial reporting. Familiarity with CRM and workforce management systems. Knowledge of industry trends and best practices. Benefits Full-Time Hours: 40 - 50 hours per week schedule Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment! Benefits: Health Care Plan (Medical, Dental & Vision) Growth: Opportunity for professional advancement as we grow! Culture: Diverse, welcoming culture with Employee Resource Groups

Job Title: Registered Nurse SIGN ON BONUS: $2,000.00 BENEFITS ("What's in it for you?") HEALTH BENEFITS (BOTH SELF & FAMILY PLANS!!) CAREER GROWTH OPPORTUNITY GREAT WORKING CULTURE ADDITIONAL LIFE INSURANCE, VISION, AND DENTAL BENEFITS GENEROUS PAID TIME OFF AND MUCH MORE! Schedule: FT/PT Night shift, FT and PT includes working every other Saturday and Sunday 8-hour shifts 11 p.m. to 7:30 a.m. Job Summary: Provides routine and repetitive patient care. Maintains standards of nursing care, under the supervision of licensed Nursing personnel, in accordance with the philosophy, goals and objectives of the Nursing Department. Essential Job Functions: Provides plan care for all resident attending to Administer and document medications and treatments Collect date (e.g., vital signs, resident's complaints, symptoms, etc.) Documents the patient care activities performed on the unit Must document changes and follow up on condition Supervise certified nursing assistants with appropriate supervisory training Organizes, cleans and maintains the patient/resident units Ensures that resident's/patient's rights are adhered to Participates in departmental activities and follows established guidelines Perform clerical functions for the nursing unit Performs related duties as required Qualifications: Licensed Registered Nurse (RN License to practice nursing in the State of Florida Two (1) years' experiences in a health care or related setting preferred. Excellent communication and interpersonal skills. Sensitivity in working with diverse cultural groups. Ability to present ideas and recommendations clearly and concisely in writing and orally with a proven ability to problem solve and solution oriented. Possess a strong ability to work independently and as a team member with fellow co-workers, supervisors and other staff. Demonstrates flexibility in work schedule and job assignments. Must be qualified in Basic Life Support techniques Familiarity with medical software and equipment Ability to build rapport with patients Strong problem solving and critical thinking skills Ability to thrive in a fast-paced environment Job Types: Full-time, Part-time Medical Specialty: Geriatrics Physical Setting: Long term care Nursing home Rehabilitation center West Broward Rehabilitation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. For SEO Purposes Only: RN, Registered nurse Job Types: Part-time, Full-time Benefits: Dental insurance Free parking Health insurance Life insurance Paid sick time Paid time off Vision insurance Medical specialties: Geriatrics Physical setting: Long term care Standard shift: Night shift Supplemental schedule: Holidays Overtime Weekly schedule: Monday to Friday Rotating weekends Weekend availability Ability to commute/relocate: Plantation, FL 33311: Reliably commute or planning to relocate before starting work (Required) Experience: Nursing: 1 year (Required) License/Certification: BLS Certification (Preferred) Florida RN license (Required) Work Location: In person

At OneTouch Direct, we're all about creating meaningful interactions. We aren't just a call center; we are a vibrant community committed to exceptional service since 1998! Partnering with Fortune 500 companies, we provide top-notch solutions while ensuring our customers walk away with a smile. As a Chat Sales and Support Representative at our Tampa location, you'll have the unique opportunity to assist our valued customers in real-time through chat. Whether they have questions, need assistance, or just want to know more about our services, you'll be the friendly face (well, technically a friendly text!) that they turn to for help. What you'll be up to: Engaging with customers through our chat platform, providing swift and friendly support. Understanding customer queries to deliver accurate and timely information. Inbound chat sales. No cold calling! Resolving customer issues with a cheerful and solution-oriented approach. Ensuring a seamless and delightful experience as you handle multiple chats. Knowing when to escalate matters to ensure customer concerns are fully addressed. Requirements Ideally, you have 1+ years of sales experience, but don't worry if you're just starting out! Experience in hospitality or a call center is a plus, but not mandatory. You possess excellent communication and writing skills. Comfortable using computers, including typing and navigating multiple tabs and systems. You're passionate about resolving issues and making customers smile. You bring a dynamic, energetic personality to the team. Ability to juggle tasks, prioritize effectively, and manage your time. A strong phone presence with experience making lots of calls is a bonus! Benefits Full-Time Hours: Guaranteed 40 hours per week schedule, with overtime opportunities! GREAT Earning Opportunities: Competitive hourly pay PLUS weekly and monthly bonus opportunities! Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking! Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment! Benefits: Health Care Plan (Medical, Dental & Vision) Growth: Opportunity for professional advancement as we grow! Promote from within! Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups

Job DescriptionCall Center Customer Service Representative Join our dynamic team at OneTouch Direct and become a key player in delivering exceptional customer service! Our Call Center Customer Service Representatives engage directly with customers, handling inquiries and resolving issues to deliver an outstanding experience. As a representative of our valued clients, you will primarily work with ATT customers, providing support and guidance on their inquiries regarding products and services. KEY RESPONSIBILITIES: Manage inbound calls with professionalism and enthusiasm while addressing customer inquiries. Utilize your problem-solving skills to troubleshoot and resolve customer issues effectively. Document customer interactions and maintain accurate records to ensure continuity of service. Educate customers about services and promotions to enhance their experience. Collaborate with team members to improve overall service delivery and customer satisfaction. Join us at OneTouch Direct, where your customer service skills can shine! SHIFT: Available shifts may include flexible hours, including evenings and weekends. Requirements Strong verbal communication and interpersonal skills. A customer-focused mindset and passion for helping others. Ability to work in a fast-paced environment while handling multiple tasks. Proficiency in computer applications and systems. Previous experience in customer service or call center preferred but not required. High School Diploma or equivalent is required. Benefits Full-Time Hours: 40 hours per week schedule GREAT Earning opportunities: Competitive hourly pay PLUS uncapped commissions paid out weekly! 6 checks per month: Weekly bonus payouts plus bi-weekly hourly paychecks! · Supportive Environment: Classroom training, plus ongoing support for your success! Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment! Benefits: Health Care Plan (Medical, Dental & Vision) Culture: Diverse, welcoming culture with Employee Resource Groups Referrals: Refer a friend and earn up to $2,000 per person!

Sales Development Representative Who We Are Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands. Position Overview We are seeking a results-oriented, motivated ‘hunter/gatherer' who is laser-focused on generating new business. Specifically, you will play a pivotal role in helping us maintain and develop our position as a leader in sales optimization through innovation. You will achieve this by acquiring highly desirable net new Clients and crushing your quota. On a day-to-day basis, you will be responsible for conducting Best Practice inbound response maximization and delivering high velocity outreach activity to generate net-new Client opportunities. To thrive in this role, you will keep up with industry trends, competitive landscape, and client needs. Key Responsibilities Create, discover and qualify new sales opportunities through direct response marketing, outreach activities leveraging partner and your personal network Present HH and services to prospective clients to educate decision-makers, gain their trust and commitment to next actions required in the sales process Manage sales lifecycle from Prospect Identification to Opportunity Identified within all target segments assigned Deliver discovery calls and support creation of proposals, quotations and detailed Statements of Work aligned to specific prospect needs Matching Client needs to Customer Care product and service offerings in accordance with standards and pricing through collaboration with VP Demand Generations (?) proposition and positioning Maintain strong lines of communication with business leaders, providing detailed insights into the sales pipeline Keep records of all sales activities and engagement to include detailed notes and insights Manage time and energy effectively between prospects, clients, and projects Requirements Superior Sales Experience 3-5 years of proven hunting & closing experience Consistent overachievement of quota goals Prior experience having successfully managed a full sales lifecycle Knowledge of market research, sales, and negotiating principles Ability to understand Harte Hanks' target account profile, quickly determining the best offer for the right customer to sell various pricing packages. Excellent Presentation and Communication Skills Experience executing detailed product presentations and web demonstrations to C-level sales executives, VPs, directors, and managers Experience establishing and leveraging strategic C-level relationships Excellent listening skills; you must understand objections and defeat them by turning skeptics into ecstatic new advocates Excellent organization and time-management skills Relationship Management & Emotional Intelligence Ability to build strategic relationships High level of empathy - it's important for our AEs to be a good person to peers and prospects Highly collaborative - prioritizing ‘we' and not focusing on ‘me' Technical Skills Advanced knowledge of Microsoft Office Suite (Word, PowerPoint, Excel) Advanced knowledge of CRM software (Hubsot or Salesforce preferred) Experience with Cadence Management software (SalesLoft, Outreach, etc.) preferred What We Offer Group Health and Wellness (Medical, Dental, and Vision) Health Savings Account (HSA) Educational Assistance Voluntary plans, including critical illness, accident, and hospitalization 401k plan with Company Match and Roth contributions | Immediate vesting Pet Insurance, free legal services, employee discount programs, and more…. Equal Opportunity Employer / M / F/ H / V

Job Description OneTouch Direct is not your typical Call Center. Since our inception in 1998, we have become one of the leading providers of contact center solutions nationwide. By partnering with Fortune 500 companies, we deliver valuable products and unparalleled service, creating a unique company culture that sets us apart. We are currently seeking a Call Center QA Analyst to join our dedicated team. In this role, you will be responsible for assessing the quality of service provided by our call center associates, ensuring compliance with company standards, and enhancing the overall customer experience. Monitor and evaluate incoming and outgoing calls to assess quality and adherence to company guidelines. Develop and maintain quality assurance processes and reporting systems. Provide actionable feedback to agents based on call evaluations to improve performance. Assist in identifying training opportunities for staff based on performance metrics. Compile and analyze data to identify trends, performance levels, and areas for improvement. Participate in quality calibration sessions to align assessment standards across the team. Stay updated with industry best practices and recommend improvements for process optimization. Perform other related duties as assigned to ensure quality assurance objectives are met. Requirements Minimum of 2 years of QA experience in a call center or customer service environment preferred. Strong analytical skills with attention to detail essential for evaluating performance. Excellent verbal and written communication abilities. Proficient in providing constructive criticism that promotes growth. Strong customer service orientation and a willingness to assist others. Proficiency in data analysis tools and Microsoft Office Suite. Ability to work both independently and collaboratively in a team setting. Strong organization and time management capabilities. Ability to thrive in a fast-paced work environment and manage multiple tasks effectively. Bachelor's degree in a related field is preferred. Benefits Health Care Plan (Medical, Dental & Vision) Paid Training & Development A positive upbeat work environment Opportunity for professional and personal growth Diverse, welcoming culture with Employee Resource Groups

Join the innovative team at OneTouch Direct as a Call Center Sales Operations Manager and play a pivotal role in driving excellence in our sales operations! We are dedicated to fostering a positive working environment that enables our team to thrive while providing unparalleled service to our clients. Key Responsibilities: Oversee and manage all aspects of sales operations within the call center to optimize performance and efficiency. Develop, implement, and refine operational processes and procedures to improve sales execution. Analyze sales data to identify trends, opportunities for improvement, and actionable insights. Collaborate closely with sales leaders to drive strategy and align operational processes with sales goals. Train and develop team members to ensure effective execution of sales strategies and operational protocols. Monitor performance metrics and provide regular reports to management on key performance indicators. Identify areas for automation and technology needs to streamline processes. Requirements Bachelor's degree in business, management, or a related field. 3+ years of experience in sales operations or management within a call center environment. Strong leadership skills with a proven track record of managing and developing teams. Exceptional analytical skills with the ability to interpret data and make data-driven decisions. Excellent communication and interpersonal skills to interact effectively with a diverse group of stakeholders. Proficiency in CRM software, reporting tools, and Microsoft Office Suite. Ability to thrive in a fast-paced, results-oriented environment while managing multiple projects. Benefits Full-Time Hours: 40 hours per week schedule GREAT Earning opportunities: Competitive hourly pay PLUS uncapped commissions paid out weekly! 6 checks per month: Weekly bonus payouts plus bi-weekly hourly paychecks! · Supportive Environment: Classroom training, plus ongoing support for your success! Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment! Benefits: Health Care Plan (Medical, Dental & Vision) Culture: Diverse, welcoming culture with Employee Resource Groups Referrals: Refer a friend and earn up to $2,000 per person!

OneTouch Direct is looking for an Entry Level Safety Member who is enthusiastic about maintaining a safe and secure environment for our employees and visitors. In this role, you will assist in monitoring safety protocols, responding to potential hazards, and supporting the overall safety efforts of the organization. This position is a great opportunity to start a career in safety and security. Monday - Friday: 9:30am - 6:30pm $15/hr Key Responsibilities: Assist in daily safety inspections and hazard assessments of the facility. Monitor and report any unsafe conditions or behaviors to the supervisory team. Help enforce safety protocols and procedures among staff and visitors. Participate in safety training sessions and uphold compliance with safety standards. Respond promptly to emergencies and assist in emergency response actions. Provide assistance as needed during safety drills and emergency preparedness activities. Engage with employees and visitors, fostering a culture of safety awareness. Requirements High school diploma or equivalent required. Interest in safety, security, or related fields. Good communication and interpersonal skills. Ability to work well individually and as part of a team. Strong observational skills and attention to detail. Willingness to learn and participate in safety training programs. Basic knowledge of safety protocols is a plus but not required. Flexibility to work various shifts, including evenings and weekends. Benefits Health Care Plan (Medical, Dental & Vision) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development

Job Description The Site Director at OneTouch Direct is a pivotal role responsible for the overall strategic and operational management of the call center located at our Broadway location. Reporting directly to the Executive Team, the Site Director will lead a team of managers and staff, ensuring high levels of employee engagement, client satisfaction, and operational efficiency. This position encompasses responsibility for achieving fiscal targets, optimizing processes, and upholding OneTouch Direct's core values. As a Site Director, you will be the face of the location, representing the call center to external stakeholders while fostering a positive culture within the organization. Your leadership will contribute to creating an environment that emphasizes the importance of teamwork, personal growth, and community impact. Key responsibilities include: Establishing and executing the strategic vision for the site, aligning with corporate goals. Building and maintaining strong relationships with clients, partners, and stakeholders. Overseeing hiring, training, and development of staff, promoting retention and morale. Implementing operational best practices to maximize efficiency and drive performance. Monitoring financial performance and implementing corrective actions as needed. Ensuring compliance with company policies, procedures, and best practices. Promoting a culture of continuous improvement and adaptability to change. Requirements Qualifications: Bachelor's degree in Management, Business Administration, or a related field. 5+ years of leadership experience in a call center or related industry. Strong understanding of call center metrics and performance management. Exceptional interpersonal and communication skills, with the ability to build rapport at all levels. Proven track record in team development and employee engagement. Ability to thrive in a fast-paced environment and manage multiple priorities. Strong analytical and problem-solving skills; highly organized with attention to detail. Preferred Skills: Experience with budget management and financial reporting. Familiarity with CRM and workforce management systems. Knowledge of industry trends and best practices. Benefits Full-Time Hours: 40 - 50 hours per week schedule Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment! Benefits: Health Care Plan (Medical, Dental & Vision) Growth: Opportunity for professional advancement as we grow! Culture: Diverse, welcoming culture with Employee Resource Groups

Job DescriptionJoin Our Team as an Entry-Level Business Development Representative for Verizon! At OneTouch Direct, we're not just a call center; we're a vibrant community dedicated to helping our clients succeed! We partner with Fortune 500 companies like Verizon to provide exceptional service and solutions. As an Entry-Level Business Development Representative, you will play a crucial role in building relationships with prospective clients and driving business growth. Key Responsibilities: Engage with potential clients through outbound calls and emails to introduce Verizon's products and services. Conduct thorough needs assessments to understand client requirements and recommend appropriate solutions. Maintain accurate records of client interactions and sales activities in our CRM system. Collaborate with the sales team to develop and implement strategies for expanding client relationships. Provide excellent customer service and support to ensure client satisfaction. Requirements Minimum 6 months of sales experience required. A desire to learn and grow within the business development field. Comfortable conducting outbound calls to business professionals. Motivated and outgoing personality with a passion for sales. Ability to work in a fast-paced environment and handle multiple tasks. Basic computer skills, including proficiency in Microsoft Office and familiarity with CRM software. Minimum of a High School Diploma or equivalent is required. Benefits WHAT YOU'LL EXPERIENCE: Full-Time Hours: 40 hours per week schedule, with overtime opportunities! GREAT Earning opportunities: Competitive hourly pay PLUS uncapped bonuses! 6 checks per month: Weekly bonus payouts plus bi-weekly hourly pay checks! Supportive Environment: Classroom training, plus 1-on-1 support to get you going! Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment! Benefits: Health Care Plan (Medical, Dental & Vision) Growth: Opportunity for professional advancement as we grow! Culture: Diverse, welcoming culture with Employee Resource Groups Referrals: Refer a friend and earn up to $2,000 per person!

Job Description OneTouch Direct is a premier provider of contact center solutions, dedicated to delivering exceptional outcomes for our clients while fostering a culture of growth and development within our organization. We are seeking a qualified Corporate Sales Trainer to enhance our Verizon team's effectiveness and align our training initiatives with corporate objectives. Key Responsibilities: Develop, implement, and evaluate comprehensive training programs tailored to the sales team, ensuring alignment with market trends and company strategies. Conduct training sessions that enhance the knowledge and skills of employees, focusing on effective sales techniques, product expertise, and customer engagement strategies. Utilize performance metrics to assess training effectiveness and modify programs as needed to ensure continuous improvement. Collaborate with leadership to identify skill gaps and determine training needs based on team performance and organizational goals. Provide ongoing coaching and support to the sales team to drive performance and maximize sales potential. Maintain accurate records of training sessions and participant progress, ensuring that all training documentation is up to date. Qualifications: Experience call center or Telcommunication environment is highly preferred Proven experience as a sales trainer or similar role, with a solid understanding of sales processes and methodologies. Exceptional presentation and communication skills, with the ability to engage and motivate diverse audiences. Deep knowledge of effective training techniques and best practices in sales training. Strong analytical skills to assess training outcomes and make strategic adjustments. Bachelor's degree in business administration, Human Resources, Education, or a related field is preferred. Proficiency in Microsoft Office Suite and familiarity with learning management systems. Join OneTouch Direct today and contribute to our mission of excellence through innovation and expertise. Your role as a Corporate Sales Trainer will be pivotal in shaping the success of our team and enhancing the customer experience. Requirements Robust experience in sales training or corporate training roles. Knowledge of sales strategies and techniques. Strong communication and interpersonal skills. Ability to conduct engaging and effective training sessions. Analytical mindset for evaluating training effectiveness. Bachelor's degree in a relevant field is preferred. Proficiency in MS Office and training tools. Benefits A management team that cares Consistent growth over the past 10 years Excellent compensation & benefits package High energy work environment Family oriented culture Referral Bonuses Paid time off (PTO) Health Benefits

Call Center Customer Service Representative Join our dynamic team at OneTouch Direct and become a key player in delivering exceptional customer service! Our Call Center Customer Service Representatives engage directly with customers, handling inquiries and resolving issues to deliver an outstanding experience. As a representative of our valued clients, you will primarily work with ATT customers, providing support and guidance on their inquiries regarding products and services. KEY RESPONSIBILITIES: Manage inbound calls with professionalism and enthusiasm while addressing customer inquiries. Utilize your problem-solving skills to troubleshoot and resolve customer issues effectively. Document customer interactions and maintain accurate records to ensure continuity of service. Educate customers about services and promotions to enhance their experience. Collaborate with team members to improve overall service delivery and customer satisfaction. Join us at OneTouch Direct, where your customer service skills can shine! SHIFT: Available shifts may include flexible hours, including evenings and weekends. Requirements Strong verbal communication and interpersonal skills. A customer-focused mindset and passion for helping others. Ability to work in a fast-paced environment while handling multiple tasks. Proficiency in computer applications and systems. Previous experience in customer service or call center preferred but not required. High School Diploma or equivalent is required. Benefits Full-Time Hours: 40 hours per week schedule GREAT Earning opportunities: Competitive hourly pay PLUS uncapped commissions paid out weekly! 6 checks per month: Weekly bonus payouts plus bi-weekly hourly paychecks! · Supportive Environment: Classroom training, plus ongoing support for your success! Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment! Benefits: Health Care Plan (Medical, Dental & Vision) Culture: Diverse, welcoming culture with Employee Resource Groups Referrals: Refer a friend and earn up to $2,000 per person!