One Touch Direct jobs

OneTouch Direct is not your typical Call Center. Founded in 1998, we have grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing effective products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest. Position: Remote Customer Service Representatives - FEMA OneTouch Direct is seeking dedicated and professional Remote Customer Service Representatives to support the Federal Emergency Management Agency (FEMA) program. In this role, you will assist individuals affected by disasters, providing vital information and guidance related to disaster assistance programs. Primary Responsibilities: Respond to incoming calls and inquiries from individuals seeking assistance related to disaster recovery. Accurately provide information regarding FEMA programs, eligibility requirements, and application processes. Document interactions thoroughly and maintain accurate records of customer inquiries and assistance provided. Address customer concerns with professionalism and empathy while ensuring a compassionate approach. Collaborate effectively with team members and escalate complex cases when necessary. Requirements A high school diploma or equivalent is required. Minimum of 1-2 years of customer service experience, preferably in a remote environment. Strong verbal and written communication skills, with the ability to convey information clearly and effectively. Demonstrated ability to handle sensitive situations with discretion and maintain confidentiality. Proficient in the use of computers and various software applications. Reliable internet connection and a quiet work environment. Experience working with governmental or non-profit organizations is an advantage.

Job Title: Outbound Customer Service Representative Date: 5/13/2025 Reports To: Campaign Supervisor Function: Outbound Sales Support Are you energetic and focused with an unstoppable motivation to succeed? Do you enjoy talking to others with confidence about topics you are passionate? Are you comfortable performing outbound sales support in a remote environment? If you answered yes to any of these questions, you may be ready to become a #Hartemate! As the Outbound Customer Service Representative, you must become a product expert and serve as the “voice” of the company by creating a great first impression and proving a world class experience to new prospects. You will enjoy this role if you are slightly competitive with a strong desire and ability to hit targets and exceed expectations. What's in it for You? Remote work schedule Growth opportunities Great benefits including Medical, Dental, PTO, 401k Company Match, and Tuition Reimbursement just to name a few Join a global team with the stability of 100 years of experience and the flexibility and opportunities of a start-up What you will do Talk to a wide variety of new business contacts - including Owners, Managers and Senior Leaders Cold call and prospect for leads to companies that could benefit from new solutions Maintain email and phone conversation with warm prospects to determine the driving factor in the purchase decision Partner with experienced Account Executives to help fill their pipeline Become a product expert and learn strategies to communicate product value Continually increase product knowledge by working closely with Training Specialist and Product Development teams Clearly communicate business decision drivers, costs, and benefits to showcase the product as a strategic advantage What you bring Superior customer service, cold calling, and data entry skills Strong over-the-phone communication and online presentation skills Advocate for customers and prospects by building rapport to identify their key needs and determine possible solution-sets Desire to think creatively and use problem-solving skills to assure customer satisfaction Ability to multi-task, pay attention to detail and prioritize in a fast-paced environment Intermediate to advanced experience navigating multiple windows to provide accurate information to end user (multiple screens recommended but not required) Flexible attitude and demonstrated ability to hit targets and exceed expectations What You will need High school diploma or equivalent Ability to communicate through verbal and written English Proven proficiency in Word, Excel, Outlook, Power Point, CRMs, and other online resources for information Preferred (Not Required) One to three years of B2B experience in inside sales, telemarketing, or customer centric role Bachelor's degree from an accredited institution is required Experience working with Salesforce.com CRM and SalesLoft preferrable Who We Are Harte Hanks is a global marketing services firm specializing in multi-channel marketing solutions that connect our clients with their customers in powerful ways. Experts in defining, executing, and optimizing the customer journey, Harte Hanks offers end-to-end marketing services including consulting, strategic assessment, data, analytics, digital, social, mobile, print, direct mail and contact center. From visionary thinking to tactical execution Harte Hanks delivers smarter customer interactions for some of the world's leading brands. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

ADP Inbound-Lead Development Representative-Spanish Who We Are Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands. Position Overview Are you looking for a remote role that can utilize your customer service skills to your maximum potential? Do people often come to you when they need assistance or guidance online? Are you comfortable multitasking in fast-paced environments? If you answered yes to any of these questions, you may be ready to become a #Hartemate! ADP Inbound service representatives provide remote support to individuals who may need assistance with their payroll services. You will enjoy this role if you are able to think quickly and multitask while paying special attention to customer details. Key Responsibilities Handle ADP customer service and technical support product related inquiries via phone, chat, and email in multiple languages Ask probing questions and use critical thinking to determine next steps with empathy and patience Clearly document the caller's inquiry, troubleshooting steps taken and resolution/next steps (including routing to the proper queue) Follow proper and professional escalation procedures Requirements Must reside in one of the following states: AR, CO, FL, GA, KS, NC, NH, NJ, OH, OK, OR, PA, TN, TX, VA Must pass all assessments, background, and drug screening High school diploma or equivalent Ability to communicate through verbal and written English and Spanish fluently Ability to type quickly and accurately Ability to handle high chat and call volumes Strong customer service and de-escalation skills Strong attention to detail Analytical thinking and problem-solving Ability to navigate multiple windows and applications to provide accurate information to end user Ability to work flexible shifts based on business needs Prior CRM Experience What We Offer Group Health and Wellness (Medical, Dental, and Vision) 100% Remote Health Savings Account (HSA) Educational Assistance Voluntary plans, including critical illness, accident, and hospitalization 401k plan with Company Match and Roth contributions | Immediate vesting Pet Insurance, free legal services, employee discount programs, and more…. Equal Opportunity Employer / M / F/ H / V

Weekend Hours: Friday: 7am - 2pm Saturday/Sunday 10am - 10pm Pay: $15/hr We are seeking a dedicated and detail-oriented Housekeeper to maintain cleanliness and orderliness in our facilities. The Housekeeper will be responsible for performing various custodial tasks to ensure a welcoming environment for employees and visitors. This role is essential in upholding the standards of cleanliness and hygiene across commercial, industrial, and residential spaces. Requirements Duties Perform custodial duties including sweeping, mopping, and vacuuming floors. Conduct commercial cleaning tasks in offices, restrooms, and common areas. Maintain cleanliness of outdoor areas, including walkways and entrances. Assist with floor care activities such as buffing and waxing as needed. Ensure all cleaning supplies are stocked and organized. Report any maintenance issues or safety hazards to the appropriate personnel. Support facilities maintenance efforts by assisting with minor repairs or painting tasks when required. Collaborate with other team members to ensure efficient operations. Skills Proven experience in custodial, commercial cleaning, or industrial cleaning environments. Strong knowledge of floor care techniques and equipment operation. Ability to maintain high standards of cleanliness and organization. Familiarity with residential painting and basic facilities maintenance is a plus. Excellent attention to detail and ability to work independently or as part of a team. Strong communication skills to interact effectively with staff and visitors. Physical stamina to perform cleaning tasks throughout the day. Benefits Health Care Plan (Medical, Dental & Vision) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Free Food & Snacks

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest. The Manager, Quality Assurance will oversee the quality assurance team, implementing and managing QA strategies that ensure the delivery of high-quality services to our clients. This role involves establishing quality standards, monitoring compliance, and providing ongoing training and support to improve the performance of call center associates. Lead and manage the Quality Assurance department, including hiring, training, and performance evaluations. Develop and implement quality assurance processes and metrics to ensure compliance with policy and standards. Monitor and evaluate inbound and outbound customer interactions to ensure adherence to quality standards. Analyze performance data and prepare reports on trends and findings for management review. Provide coaching and feedback to associates, using monitoring data to highlight areas for improvement. Collaborate with team leaders and management to develop training programs based on QA findings. Conduct regular calibration sessions to ensure alignment in quality assessment. Stay updated on industry best practices and incorporate them into QA strategies. Perform other duties as assigned. Requirements 3-5 years of experience in Quality Assurance, preferably in a call center environment. Proven leadership experience managing a team of quality assurance professionals. Strong knowledge of quality assurance methodologies and best practices. Excellent verbal and written communication skills. Strong analytical skills and attention to detail. Ability to develop training programs and provide constructive feedback. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Knowledge of customer service tools and technologies preferred. Ability to work collaboratively in a fast-paced environment. Bachelor's degree in a related field is a plus. Benefits Health Care Plan (Medical, Dental & Vision) Paid Training & Development A positive upbeat work environment Opportunity for professional and personal growth Diverse, welcoming culture with Employee Resource Groups

Reporting to the Call Center Director, the Assistant Director will be responsible for overall operational execution and management of staff, for achieving targeted KPIs and profitability metrics, and for providing leadership for up to 300 staff members during their shift. Additional responsibilities include employee selection, retention, continuous operational improvement, inspection and execution of OneTouch Direct best practices, and a strong commitment to culture and employee satisfaction. Assistant Directors must have a strong commitment to and exhibit OneTouch Direct's Core Values when interacting with internal peers and external business partners. You're responsible for driving a profitable business-focusing on creating genuine connections that foster customer loyalty, love of the brand, and strong community engagement. Must be flexible to work all hours of the call center including nights and weekends. Thrive as a team player in a fast paced, high energy, change-oriented environment. Act as a business owner with an emotional connection to everything in the location and creating a great place to work environment for all employees Interprets financial and operational reports and schedules; analyzes data and identifies gaps in operating performance; and develops solutions to ensure that operating goals are achieved Provide enlightened leadership to the management teams to achieve desired service levels, expense control, employee development, key KPIs and including defining departmental policies, process and training. Effectively translate corporate strategies into timely and comprehensive tactical plans to achieve goals. Develop and maintain strong interpersonal relationships with peers throughout the organization to ensure effective communications are established and goals are clearly understood. Works cooperatively and collaboratively with all levels of employees and management, to maximize performance, creativity, problem solving, and results. Maintain outstanding location condition and visual standards Ability to work weekends, some holidays, evenings, and additional shifts as needed The list of functions may not be all inclusive and can be expanded to include other duties or responsibilities as needed. Requirements Demonstrated motivational skills and best practices in team building and rallying with a sales staff. Demonstrated coaching and counseling skills used to effectively develop all employees; influence and change individual behavior and assist employees to achieve a high level of success and productiveness. Proven leadership skills to effectively develop, lead, inspire, and motivate a high performing team. Ability to think analytically to identify trends and take appropriate actions. Detail orientation, organizational, prioritization, and time management skills; experience preferred. Takes a proactive role in bringing about change, applying new ways to develop the business through improved management of people and processes. Proven ability and experience in creating and deploying strategic and tactical plans; ability to translate organizational strategy into functional imperatives. Required Competencies: Strong analytical skills and the ability to drive change and manage long term projects. Excellent oral and written communication skills, coupled with outstanding interpersonal. Experience with strategic initiative developmental and implementation, specifically with operating policies and procedures and work process improvements. Benefits WHAT YOU'LL EXPERIENCE: Full-Time Hours: 40 - 50 hours per week schedule Supportive Environment: Classroom training, plus ongoing support for your success! Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment! Benefits: Health Care Plan (Medical, Dental & Vision) Growth: Opportunity for professional advancement as we grow! Culture: Diverse, welcoming culture with Employee Resource Groups

OneTouch Direct is not your typical call center. Established in 1998, we have grown into a leading provider of contact center solutions nationwide, collaborating with Fortune 500 companies to deliver exceptional products and services. We pride ourselves on being an extension of our clients while nurturing a distinct and vibrant company culture. As a Call Center Customer Support Tech, you will provide essential technical support and troubleshooting assistance to our customers through multiple channels including phone, chat, and email. Join our enthusiastic and fast-paced team where your contributions will make a significant impact! Key Responsibilities: Offer technical support and troubleshooting assistance for customer inquiries. Guide customers through product setup, configuration, and usage. Resolve customer issues by providing clear instructions and solutions. Document all customer interactions and solutions in our system. Work collaboratively with team members to ensure high-quality customer service. Requirements Prior experience in a customer service or technical support role is a plus. Strong understanding of computer hardware, software, and operating systems. Exceptional problem-solving skills and effective communication. Able to work both independently and as a team member. High school diploma or equivalent required. Benefits The WEEKLY COMISSION will be paid as 3 tiers based on ORS Score. Based on your ORS Score depends on if you receive an additional $1, $2, or $3 an hour. To qualify for the monthly commission, YOU MUST WORK 150 HOURS AND 7 DAY FUNCTION RESOLVE 91% OR HIGHER. If you have more than 150 hours you will be paid additional $1 for every hour worked for the month. Full-Time Hours: 40 hours per week schedule! GREAT Earning opportunities: Competitive hourly pay Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call-taking! Benefits: Health Care Plan (Medical, Dental & Vision) Growth: Opportunity for professional advancement as we grow! Culture: Diverse, welcoming culture with Employee Resource Groups

Responsibilities: Work with management teams to oversee workforce optimization programs to ensure innovation and standardization of best practices across all divisions. Define key metrics to provide managers with a solid understanding of business performance Analyze historical trends and future projections to create forecasting, scheduling, and staffing plans Analyze and manage associate training and certifications, adjusting as needed to ensure staffing levels are achieved Establish reporting methods around key metrics related to WFM and ensure KPI's are met Serve as the WFM system owner, working with the vendor and Corporate Director of WFM and WFM System Administrator on system issues and upgrades Work with internal audit, HR, and management teams to ensure compliance standards are being met Requirements Education Experience - Minimum Bachelor's Degree (4-year College or University) 5+ Years Related Experience in BPO, Call Center, logistics or workforce management 3+ Years of leadership experience Work with management teams to oversee workforce optimization programs to ensure innovation and standardization of best practices across all divisions Analyze historical trends and future projections to create forecasting, scheduling, and staffing plans Analyze and manage associate training and certifications, adjusting as needed to ensure staffing levels are achieved Establish reporting methods around key metrics related to WFM and ensure KPI's are met Work with internal audit, HR, and management teams to ensure compliance standards are being met Serve as the WFM system owner, working with the vendor and Corporate Director of WFM and WFM System Administrator on system issues and upgrades Benefits Health Care Plan (Medical, Dental & Vision) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development

At OneTouch Direct, we're all about creating meaningful interactions. We aren't just a call center; we are a vibrant community committed to exceptional service since 1998! Partnering with Fortune 500 companies, we provide top-notch solutions while ensuring our customers walk away with a smile. As a Chat Support and Sales Representative at our Tampa location, you'll have the unique opportunity to assist our valued customers in real-time through chat. Whether they have questions, need assistance, or just want to know more about our services, you'll be the friendly face (well, technically a friendly text!) that they turn to for help. What you'll be up to: Engaging with customers through our chat platform, providing swift and friendly support. Understanding customer queries to deliver accurate and timely information. Inbound chat sales. No cold calling! Resolving customer issues with a cheerful and solution-oriented approach. Ensuring a seamless and delightful experience as you handle multiple chats. Knowing when to escalate matters to ensure customer concerns are fully addressed. Requirements Ideally, you have 1+ years of sales experience, but don't worry if you're just starting out! Experience in hospitality or a call center is a plus, but not mandatory. You possess excellent communication and writing skills. Comfortable using computers, including typing and navigating multiple tabs and systems. You're passionate about resolving issues and making customers smile. You bring a dynamic, energetic personality to the team. Ability to juggle tasks, prioritize effectively, and manage your time. A strong phone presence with experience making lots of calls is a bonus! Benefits Full-Time Hours: Guaranteed 40 hours per week schedule, with overtime opportunities! GREAT Earning Opportunities: Competitive hourly pay PLUS weekly and monthly bonus opportunities! Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking! Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment! Benefits: Health Care Plan (Medical, Dental & Vision) Growth: Opportunity for professional advancement as we grow! Promote from within! Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups

Job Title: Registered Nurse SIGN ON BONUS: $2,000.00 BENEFITS ("What's in it for you?") HEALTH BENEFITS (BOTH SELF & FAMILY PLANS!!) CAREER GROWTH OPPORTUNITY GREAT WORKING CULTURE ADDITIONAL LIFE INSURANCE, VISION, AND DENTAL BENEFITS GENEROUS PAID TIME OFF AND MUCH MORE! Schedule: FT/PT Night shift, FT and PT includes working every other Saturday and Sunday 8-hour shifts 11 p.m. to 7:30 a.m. Job Summary: Provides routine and repetitive patient care. Maintains standards of nursing care, under the supervision of licensed Nursing personnel, in accordance with the philosophy, goals and objectives of the Nursing Department. Essential Job Functions: Provides plan care for all resident attending to Administer and document medications and treatments Collect date (e.g., vital signs, resident's complaints, symptoms, etc.) Documents the patient care activities performed on the unit Must document changes and follow up on condition Supervise certified nursing assistants with appropriate supervisory training Organizes, cleans and maintains the patient/resident units Ensures that resident's/patient's rights are adhered to Participates in departmental activities and follows established guidelines Perform clerical functions for the nursing unit Performs related duties as required Qualifications: Licensed Registered Nurse (RN License to practice nursing in the State of Florida Two (1) years' experiences in a health care or related setting preferred. Excellent communication and interpersonal skills. Sensitivity in working with diverse cultural groups. Ability to present ideas and recommendations clearly and concisely in writing and orally with a proven ability to problem solve and solution oriented. Possess a strong ability to work independently and as a team member with fellow co-workers, supervisors and other staff. Demonstrates flexibility in work schedule and job assignments. Must be qualified in Basic Life Support techniques Familiarity with medical software and equipment Ability to build rapport with patients Strong problem solving and critical thinking skills Ability to thrive in a fast-paced environment Job Types: Full-time, Part-time Medical Specialty: Geriatrics Physical Setting: Long term care Nursing home Rehabilitation center West Broward Rehabilitation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. For SEO Purposes Only: RN, Registered nurse Job Types: Part-time, Full-time Benefits: Dental insurance Free parking Health insurance Life insurance Paid sick time Paid time off Vision insurance Medical specialties: Geriatrics Physical setting: Long term care Standard shift: Night shift Supplemental schedule: Holidays Overtime Weekly schedule: Monday to Friday Rotating weekends Weekend availability Ability to commute/relocate: Plantation, FL 33311: Reliably commute or planning to relocate before starting work (Required) Experience: Nursing: 1 year (Required) License/Certification: BLS Certification (Preferred) Florida RN license (Required) Work Location: In person

Job Description At OneTouch Direct, we believe in creating meaningful connections, both with our clients and our team! We're excited to welcome a Call Center Sales Supervisor who is passionate about leading and inspiring others. As a part of our friendly and enthusiastic team, you'll have the opportunity to make a real impact by driving sales while ensuring our customers feel valued and heard! Your Key Responsibilities: Lead a dedicated sales team with enthusiasm, providing support and encouragement to help them reach their full potential. Keep a close eye on sales metrics and work together with your team to create exciting strategies that boost performance. Conduct uplifting performance reviews, offering positive feedback and identifying areas for growth. Organize engaging training sessions that enhance product knowledge and sharpen sales skills. Be the go-to person for any customer escalations, turning challenges into delightful resolutions. Collaborate with our wonderful management team to refine sales processes and continually improve our operations. Requirements A bachelor's degree or equivalent experience. At least 2 years of experience in a sales-focused call center supervisory role. A proven knack for leading and motivating a fantastic sales team. Great communication and people skills - you can connect with anyone! Strong analytical abilities to help us understand our data better. A positive attitude that thrives in a fast-paced, results-oriented environment. Familiarity with CRM software and Microsoft Office Suite - a tech-savvy superstar! Benefits A management team that cares Consistent growth over the past 10 years Excellent compensation & benefits package High energy work environment Family oriented culture Referral Bonuses Paid time off (PTO) 401K Health Benefits

Become a vital part of the team at OneTouch Direct as a Call Center Sales Agent supporting Verizon B2B! We are passionate about providing extraordinary customer service and helping our clients achieve their goals through our leading products and services. As a Call Center Sales Representative, you will be at the forefront of our sales efforts, driving growth and creating lasting customer relationships. Your day-to-day will be filled with vibrant interactions as you: Reach out to and taking calls from businesses, actively selling our diverse product range with enthusiasm and clarity. Build rapport and foster trust with customers through effective communication. Identify customer needs through consultation, ensuring you provide them with the best solutions that fit their requirements. Collaborate with your team to meet and exceed sales targets, contributing to a positive team environment. Utilize problem-solving skills to address customer concerns, ensuring a seamless experience. Requirements Previous experience in sales or call center environment is a plus, but a strong willingness to learn is what we value the most! Strong interpersonal skills to connect with customers and create a welcoming atmosphere over the phone. Excellent verbal communication skills; you should be able to articulate messages clearly and effectively. A self-motivated individual with a passion for achieving goals and driving results. Ability to work in a fast-paced environment and adapt to changing situations. Team-oriented mindset that encourages cooperation and sharing of best practices. Benefits Full-Time Hours: 40 hours per week schedule, with overtime opportunities! GREAT Earning opportunities: Competitive hourly pay PLUS uncapped bonuses! 6 checks per month: Weekly bonus payouts plus bi-weekly hourly pay checks! Supportive Environment: Classroom training, plus 1-on-1 support to get you going! Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment! Benefits: Health Care Plan (Medical, Dental & Vision) Growth: Opportunity for professional advancement as we grow! Culture: Diverse, welcoming culture with Employee Resource Groups Referrals: Refer a friend and earn up to $2,000 per person!

Job DescriptionJoin Our Team as an Entry-Level Business Development Representative for Verizon! At OneTouch Direct, we're not just a call center; we're a vibrant community dedicated to helping our clients succeed! We partner with Fortune 500 companies like Verizon to provide exceptional service and solutions. As an Entry-Level Business Development Representative, you will play a crucial role in building relationships with prospective clients and driving business growth. Key Responsibilities: Engage with potential clients through outbound calls and emails to introduce Verizon's products and services. Conduct thorough needs assessments to understand client requirements and recommend appropriate solutions. Maintain accurate records of client interactions and sales activities in our CRM system. Collaborate with the sales team to develop and implement strategies for expanding client relationships. Provide excellent customer service and support to ensure client satisfaction. Requirements Minimum 6 months of sales experience required. A desire to learn and grow within the business development field. Comfortable conducting outbound calls to business professionals. Motivated and outgoing personality with a passion for sales. Ability to work in a fast-paced environment and handle multiple tasks. Basic computer skills, including proficiency in Microsoft Office and familiarity with CRM software. Minimum of a High School Diploma or equivalent is required. Benefits WHAT YOU'LL EXPERIENCE: Full-Time Hours: 40 hours per week schedule, with overtime opportunities! GREAT Earning opportunities: Competitive hourly pay PLUS uncapped bonuses! 6 checks per month: Weekly bonus payouts plus bi-weekly hourly pay checks! Supportive Environment: Classroom training, plus 1-on-1 support to get you going! Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment! Benefits: Health Care Plan (Medical, Dental & Vision) Growth: Opportunity for professional advancement as we grow! Culture: Diverse, welcoming culture with Employee Resource Groups Referrals: Refer a friend and earn up to $2,000 per person!

At OneTouch Direct, we believe in creating meaningful connections, both with our clients and our team! We're excited to welcome a Call Center Sales Supervisor who is passionate about leading and inspiring others. As a part of our friendly and enthusiastic team, you'll have the opportunity to make a real impact by driving sales while ensuring our customers feel valued and heard! Your Key Responsibilities: Lead a dedicated sales team with enthusiasm, providing support and encouragement to help them reach their full potential. Keep a close eye on sales metrics and work together with your team to create exciting strategies that boost performance. Conduct uplifting performance reviews, offering positive feedback and identifying areas for growth. Organize engaging training sessions that enhance product knowledge and sharpen sales skills. Be the go-to person for any customer escalations, turning challenges into delightful resolutions. Collaborate with our wonderful management team to refine sales processes and continually improve our operations. Requirements A bachelor's degree or equivalent experience. At least 2 years of experience in a sales-focused call center supervisory role. A proven knack for leading and motivating a fantastic sales team. Great communication and people skills - you can connect with anyone! Strong analytical abilities to help us understand our data better. A positive attitude that thrives in a fast-paced, results-oriented environment. Familiarity with CRM software and Microsoft Office Suite - a tech-savvy superstar! Benefits A management team that cares Consistent growth over the past 10 years Excellent compensation & benefits package High energy work environment Family oriented culture Referral Bonuses Paid time off (PTO) 401K Health Benefits

Join Our Team as an Entry-Level Business Development Representative for Verizon! At OneTouch Direct, we're not just a call center; we're a vibrant community dedicated to helping our clients succeed! We partner with Fortune 500 companies like Verizon to provide exceptional service and solutions. As an Entry-Level Business Development Representative, you will play a crucial role in building relationships with prospective clients and driving business growth. Key Responsibilities: Engage with potential clients through outbound calls and emails to introduce Verizon's products and services. Conduct thorough needs assessments to understand client requirements and recommend appropriate solutions. Maintain accurate records of client interactions and sales activities in our CRM system. Collaborate with the sales team to develop and implement strategies for expanding client relationships. Provide excellent customer service and support to ensure client satisfaction. Requirements Minimum 6 months of sales experience required. A desire to learn and grow within the business development field. Comfortable conducting outbound calls to business professionals. Motivated and outgoing personality with a passion for sales. Ability to work in a fast-paced environment and handle multiple tasks. Basic computer skills, including proficiency in Microsoft Office and familiarity with CRM software. Minimum of a High School Diploma or equivalent is required. Benefits WHAT YOU'LL EXPERIENCE: Full-Time Hours: 40 hours per week schedule, with overtime opportunities! GREAT Earning opportunities: Competitive hourly pay PLUS uncapped bonuses! 6 checks per month: Weekly bonus payouts plus bi-weekly hourly pay checks! Supportive Environment: Classroom training, plus 1-on-1 support to get you going! Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment! Benefits: Health Care Plan (Medical, Dental & Vision) Growth: Opportunity for professional advancement as we grow! Culture: Diverse, welcoming culture with Employee Resource Groups Referrals: Refer a friend and earn up to $2,000 per person!

OneTouch Direct is not your typical Call Center. Founded in 1998, we have grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing effective products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest. Position: Bilingual Remote - Seasonal - Customer Service Representatives - FEMA OneTouch Direct is seeking dedicated and professional Remote Customer Service Representatives to support the Federal Emergency Management Agency (FEMA) program. In this role, you will assist individuals affected by disasters, providing vital information and guidance related to disaster assistance programs. Primary Responsibilities: Respond to incoming calls and inquiries from individuals seeking assistance related to disaster recovery. Accurately provide information regarding FEMA programs, eligibility requirements, and application processes. Document interactions thoroughly and maintain accurate records of customer inquiries and assistance provided. Address customer concerns with professionalism and empathy while ensuring a compassionate approach. Collaborate effectively with team members and escalate complex cases when necessary. Requirements A high school diploma or equivalent is required. Minimum of 1-2 years of customer service experience, preferably in a remote environment. Strong verbal and written communication skills, with the ability to convey information clearly and effectively. Demonstrated ability to handle sensitive situations with discretion and maintain confidentiality. Proficient in the use of computers and various software applications. Reliable internet connection and a quiet work environment. Experience working with governmental or non-profit organizations is an advantage.

Job Description OneTouch Direct is looking for enthusiastic Inside Sales Representatives to join our vibrant team. As a leading provider of contact center solutions, we pride ourselves on delivering exceptional service to our clients and their customers. In this role, you will utilize your sales skills to connect with customers, present products and services, and ultimately close sales. Overview We are seeking a motivated and results-driven Inside Sales Representative to join our dynamic sales team. This role is essential in driving business growth through effective communication and relationship-building. The ideal candidate will possess a strong understanding of sales processes, competitive energy, and the ability to communicate professionally. Duties Engage customers through calls and follow-ups. Understand customer needs and recommend tailored solutions. Achieve sales targets and contribute to team goals. Maintain accurate records of customer interactions and transactions. Collaborate with other team members to enhance service delivery. Stay updated on product knowledge and industry trends. Experience Previous experience in sales or a related field is preferred Proven ability to conduct warm calling and outbound calling effectively. Strong business development skills with an understanding of market dynamics. Excellent communication skills, both verbal and written, with the ability to engage clients professionally. A proactive approach to problem-solving and the ability to work independently as well as part of a team. Join us in this exciting opportunity where you can leverage your skills in a supportive environment while contributing to our company's success! Requirements Proven experience in sales, especially in an inside sales or call center environment. Excellent verbal and written communication skills. Ability to quickly understand and present information clearly. Strong problem-solving skills and a customer-centric mindset. Ability to work independently as well as part of a team. High School Diploma or equivalent; a degree in a related field is preferred. Join us in this exciting opportunity where you can leverage your skills in a supportive environment while contributing to our company's success! Benefits WHAT YOU'LL EXPERIENCE: Full-Time Hours: 40 hours per week schedule, with overtime opportunities! GREAT Earning opportunities: Competitive hourly pay PLUS uncapped bonuses! 6 checks per month: Weekly bonus payouts plus bi-weekly hourly pay checks! Supportive Environment: Classroom training, plus 1-on-1 support to get you going! Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment! Benefits: Health Care Plan (Medical, Dental & Vision) Growth: Opportunity for professional advancement as we grow! Culture: Diverse, welcoming culture with Employee Resource Groups Referrals: Refer a friend and earn up to $2,000 per person!

Welcome to OneTouch Direct! We are not just another call center; we are a family of passionate individuals dedicated to delivering outstanding service to our clients and their customers. Established in 1998, our mission is to provide exceptional contact center solutions for Fortune 500 companies while fostering a warm and collaborative internal culture. Join Us as a Remote Customer Service Representative! If you love helping people and want to make a difference from the comfort of your home, this is the perfect opportunity for you! As a Remote Customer Service Representative, you will be the friendly voice on the other end of the line, assisting our customers with their inquiries, ensuring they have a wonderful experience with our products and services! Your Responsibilities: Warmly greet customers and handle inbound calls with a smile. Assist customers with their inquiries, account questions, and order processing. Resolve customer concerns and complaints with empathy and understanding. Keep accurate records of customer interactions and provide feedback for improvements. Work collaboratively with your teammates to ensure the best service possible! Requirements A friendly demeanor and love for customer interaction! High school diploma or equivalent required. 1-2 years of experience in customer service, even better if it's in a remote environment. Excellent communication skills that radiate positivity! Strong problem-solving abilities and a can-do attitude. Comfortable with using computers and various software applications. Must have a reliable internet connection and a cozy workspace. Previous experience in a call center or support role is a plus. What You Need to Set Up: A laptop or desktop computer (sorry, no Macs, Surfaces, or Chromebooks!) with Windows 10 or higher An ethernet connection for the best call quality A trusty USB headset (no wireless needed) with noise-canceling capabilities A webcam (external or built-in) for video communication Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Training & Development Work From Home

We will be holding bi-weekly training classes through the week of December 22nd, so apply today to start the process, and you can potentially be a part of our exceptional team in as soon as a week. What we do: * Work in a virtual blended outbound/inbound call center environment where you will talk about topics that matter and raise funds for great organizations such as St. Jude Children's Research Hospital, March of Dimes, American Center for Law and Justice, and many more . * Our positions all require sales, whether it be selling memberships, products, or services. We offer: * Full-Time Night shift set schedules that enable you to take time off for the things that are important to you. * Part-Time Night shift schedules are offered on a limited basis. * Monday-Friday Night shift schedule to start. A weekend day will be required, and when that will begin, will be determined by the program you select when signing up for a training class. * Virtual Paid Training * Rewards & Recognition Programs * Weekly Pay & Bonus potential with access to your pay at anytime! * Benefits available for Full-time employees including Medical, Dental, Vision, and 401k Other Requirements: * Computer skills such as the ability to copy and paste, toggle between browsers, and do basic troubleshooting. * A willingness to learn, as we believe in owning your own success. * A Home office, or dedicated quiet place to work, that is free from noise and distractions. * Identity Verification. On the first day of training, you will be required to bring a current, valid photo ID with you to complete this process. * Passing Background Check. If your background check is not back by the time we are ready for phone time there may be a disruption in your training. * Exceptional conversational skills and the ability to multi-task. InfoCision. Work Happy. Live Happy. Salary: $9.00 per hour Work Location: Remote Hardware/Software Requirements: Equipment is NOT provided and a Technology Check is Required as part of the Recruitment process Windows PC/Laptop: * Minimum 14" monitor/screen. Dual monitors are recommended, but not required. * Windows 11 ONLY * At least 8GB of RAM (Must have at least 6GB usable RAM) * Intel or AMD Processor * Google Chrome (Current Version). Firefox, Internet Explorer, and Microsoft Edge are not compatible. * Windows Defender antivirus and Firewall must be turned ON. All other antivirus applications must be uninstalled as they are not compatible (McAfee, Norton, Avast, etc) * Ping per InfoCision client for Windows PC's must not exceed 80ms max round trip. Internet: * United States based High-speed internet only. No cloud-based internet, VPN's, satellite, cellular services, or hotspots are accepted (T-Mobile, Starlink, etc) * Minimum of 50 Mbps download speed and 10 Mbps upload speed. * ISP must be Stable and located within the United States and its territories. * We require a hard-wired connection, using an Ethernet cable or LAN cable, to your router/modem. We recommend a Cat5 (Category) Ethernet cord or higher. Telephone: * A cell phone (preferred) or landline is required as that is how you will receive your "Pin call", or multi-factor authentication call, that is required to access our corporate network. The calls you make/take will not come through your phone. Miscellaneous: * Web cam * External speakers or sound on your computer * External Wired Mouse * USB Wired Headset (wireless headsets are NOT compatible). The headset must have a Single USB connection without a 3.5 mm (headphone jack) connection. Below are examples of what works and what does not. *