SVB: Crypto Payments Enhanced Due Diligence Associate
First Citizens Bank 4.8
Phoenix, AZ job
This is a hybrid role, with the expectation that time working will regularly take place inside and outside of our Phoenix, Chicago, Dallas or Raleigh office SVB's First Line of Defense Enhanced Due Diligence Know Your Customer ("EDD KYC") team is responsible for conducting enhanced due diligence on higher risk client segments that may pose a higher risk for money laundering, terrorist financing, sanctions, or reputation risk in support of all legal and regulatory requirements as a large financial institution.
As a Cryptocurrency Enhanced Due Diligence Associate, you will be a part of SVB's First Line of Defense EDD KYC Team tasked with leading enhanced due diligence reviews of prospective and existing clients, ensuring that crypto-related clients within FCB are compliant with FCBs Risk Appetite, and any/all applicable regulations and guidelines. You will be the identified expert on Cryptocurrency BSA/AML compliance for the FCB Commercial Bank by the relationship team and clients.
You will engage with peers and risk professionals, all levels of management, and other internal or external constituents to deliver comprehensive views on EDD matters and represent the reasoning of EDD disposition on behalf of the organization.
It will be critical for you to stay current with cryptocurrency developments, and policy changes, seek ways to enhance current processes and controls, and communicate with your peers and partners.
This role is required to both execute and educate on the Cryptocurrency ecosystem; additionally, the role will build, develop, and improve processes, as well as coach those around you.
Responsibilities
* Enhanced Due Diligence Reviews: Perform thorough EDD reviews on new and existing clients engaged in the broader Crypto ecosystem, ensuring compliance with regulatory requirements and internal policies. Conduct in-depth analysis of client profiles, business activities and ownership structures to assess money laundering, terrorist financing and other financial crime risks. Review and verify client documentation including identification documents, business licenses, financial statements, and transaction records to ensure accuracy and completeness of KYC information. Assist clients and prospects in establishing the proper control environment to ensure compliance with the Bank's requirements.
* Regulatory Compliance: Serve as subject matter expert and ensure compliance with regulatory requirements, industry standards and best practices related to EDD, KYC, BSA, Sanctions and AML regulations surrounding the Crypto ecosystem. Document and maintain accurate records of due diligence reviews, including findings, decisions, and supporting documentation in accordance with internal policies and regulatory standards.
* Subject Matter Expert: Serves as a SME on high-risk, complex, and crypto reviews as primary Point of Contact for Commercial Bank Relationship and aid in identification of prospects & existing clients that may have increased AML risk due to business model; assisting the clients/prospects to ensure compliance with FCB's high-risk requirements; championing efforts identifying and managing existing and emerging risks identified through reviews, and ensuring these risks are effectively assessed, communicated, and controlled. Partner with Compliance, Internal Audit, and other departments to respond to examinations and audit requests, manage execution and implementation of action plans, and ensure all processes and changes implemented fully comply with applicable regulations and legislation, standards, policies, and guidelines.
* Risk Analysis: Lead and champion efforts on identifying and managing existing and emerging risks identified through reviews, and ensuring these risks are effectively assessed, communicated, and controlled. Conduct assessments and profiling of clients based on their risk factors including business type, transaction volume and geographical location. Analyze client transactions and account activity to identify red flags indicative of potential financial crimes or higher risk activities. Identify and communicates opportunities to automate/streamline quality and compliance efforts.
* Reporting & Training: Develop and report risk tolerance metrics and provide ongoing reporting on high-risk sector pipeline to senior management. Communicate effectively with internal stakeholders, relationship managers and business units to address queries and resolve issues related to EDD. Provide expertise in assessing prelaunch or emerging business models to align with internal requirements for EDD and approval. Collaborate with cross-functional teams to share insights, provide support, training and guidance on policies, procedures, and best practices, promoting a culture of compliance.
Qualifications
Bachelor's Degree with a minimum of 4 year of experience conducting enhanced due diligence reviews on crypto/payments entities at payment processors, money service businesses or banks, OR High School Diploma or GED with a minimum of 8 years of experience.
Preferred Area of Experience:
* KYC Compliance at a Large Financial Institution or Crypto MSB/VASP
* BA, Finance, Economics, Legal, or Criminal Justice
* License/Certification: Association of Certified Anti-Money Laundering Specialist (ACAMS), Certified Cryptoasset AFC Specialist (CCAS), or Certified Fraud Examiner
* Exhibit a comprehensive understanding of blockchain technology, demonstrating an understanding of its core principles and diverse applications.
* Demonstrate strong understanding of Anti-Money Laundering risk related to cryptocurrency, payments and FinTech business models.
* Demonstrate knowledge of international and regional financial crimes risks, to include but not limited to Anti-Money Laundering, Counter Terrorism Financing risks, fraud, and the prevention and mitigation processes and controls.
* Understanding of the compliance and regulatory frameworks that apply to financial institutions with an emphasis on FinCEN regulations, FFIEC guidelines, Bank Secrecy Act and US PATRIOT ACT.
* Ability to assess compliance programs, processes, controls.
* Ability to work collaboratively with peers and leaders to attain common goals
* Ability to communicate effectively both in writing and orally, in person and by telephone, with all levels of the organization and with bank clients
* Ability to work independently, take initiative and have strong verbal and written communication skills.
* Good analytical, research, organizational, and project management skills.
* Flexibility in learning new topics, handling change and deadlines to address newly identified risks or process changes.
* Strong understanding of requisite Microsoft Office applications and ability to learn new internal systems quickly
If hired in Chicago, the base pay for this position is generally between $89000- $120000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
#LI-DM1
$89k-120k yearly 23d ago
Treasury Management- Technical Support Specialist
First Citizens Bank 4.8
Phoenix, AZ job
This is a remote role that may only be hired in Arizona or North Carolina, must be willing to work 9am-6pm PST. This position provides technical support to Treasury products or services, in the execution of advanced operating activities. Works directly with individuals to address issues and respond to inquiries. Identifies discrepancies in accounts or data, coordinating with other parties to implement process enhancements. Facilitates workflow and ensures client satisfaction through the handling, processing, and servicing of requests. May occasionally guide less experienced specialists.
Responsibilities
* Serve as a subject matter resource for Integrated Payables products and payment workflows.
* Support clients with setup, maintenance, and troubleshooting of Integrated Payables solutions, including file transmission, ERP integration, and payment exceptions.
* Research and resolve issues related to ACH, wire, check, and virtual card payments, including formatting errors, rejects, returns, and settlement issues.
* Assist with client onboarding, testing, validation, and training for Integrated Payables implementations.
* Monitor payment activity to identify exceptions, failures, or potential risk concerns and escalate appropriately.
* Collaborate with Product, Technology, Operations, Risk, and Compliance teams to resolve complex payment issues.
* Document client interactions, issues, and resolutions within case management and knowledge systems.
* Ensure compliance with regulatory requirements, network rules, security standards, and internal Treasury Management policies.
* Identify recurring issues and recommend process improvements to enhance efficiency and client experience.
* Support product enhancements, system upgrades, and user acceptance testing as needed.
Qualifications
Bachelor's Degree and 0 years of experience in Support, or Operations, or Customer Service OR High School Diploma or GED and 4 years of experience in Support, or Operations, or Customer Service
Knowledge, Skills, and Abilities
* Strong understanding of commercial payments, including ACH, wire, check, virtual card, and integrated payment solutions.
* Working knowledge of ERP systems, payment files, and transmission methods (e.g., SFTP, APIs).
* Strong analytical and problem-solving skills with high attention to detail.
* Ability to explain complex payment processes clearly to clients and internal stakeholders.
* Excellent written and verbal communication skills.
* Ability to manage multiple priorities in a deadline-driven environment.
Preferred Qualifications
* Associate's or Bachelor's degree in Business, Finance, Accounting, Information Systems, or a related field, or equivalent experience.
* 1-3 years of experience in Treasury Management, payments operations, or commercial banking support preferred.
* Experience with Integrated Payables, ERP integrations, or payment processing strongly preferred.
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************
$31k-40k yearly est. 3d ago
Treasury Client Svcs Professional I
Bok Financial Corp 4.6
Tempe, AZ job
Areas of Interest: Treasury Services; Commercial Banking Pay Transparency Salary Range: $42,000-$56,000 Application Deadline: 02/05/2026 BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial.
Bonus Type
Discretionary
Summary
As the treasury management team, we engage directly with clients, providing market insights and best practices on areas such as treasury optimization, reducing fraud risk, working capital benchmarking, and industry-leading trends. We define strategic goals and develop holistic strategies, using a proactive approach to deliver cutting-edge solutions that meet our clients' evolving needs.
Job Description
The Treasury Client Services Professional I provides technical and operational support to a portfolio of Commercial Banking customers for all DDA and Treasury Management Products and Services; Products and Services help customers set their daily cash position and related investment options; resolves daily customer issues/concerns sometimes engaging various departments in Treasury Services, Operations, Information Technology, and/or Relationship Managers; some products require communications with third party vendors to identify and resolve customer issue; inputs and tracks all customer initiated operating and system problems via Salesforce Case Management. Identifies and refers cross sell opportunities.
Team Culture
At BOKF, our treasury services culture thrives on integrity, collaboration, and innovation. We create an environment where team members are empowered to share their perspectives and drive success. Our dedication to continuous learning keeps us at the forefront of industry trends, enabling us to deliver exceptional solutions for our clients. Join us to be part of an energetic, supportive, and visionary team where your skills are celebrated, and your career can thrive.
How You'll Spend Your Time
* You will manage a portfolio of small business and commercial relationships, ensuring proper legal and regulatory documentation for account openings.
* You will collaborate with compliance and legal teams to resolve any questionable documentation issues.
* You will diagnose and resolve operational and technical issues for DDA and Treasury Management products.
* You will provide same-day customer updates on issue status, following the Sundown Rule.
* You will partner with Operations, IT, and third-party vendors to troubleshoot and streamline processes.
* You will serve as the primary customer contact for system issues, offering proactive support, fraud prevention, and product training.
* You will maintain quality control by identifying operational trends and ensuring resolution through Salesforce Case Management.
Education & Experience Requirements
The required level of knowledge is normally acquired through completion of a Bachelor's Degree and 1-year experience in a bank operations or customer service position or 5 - 7 years' equivalent experience in a bank operations or customer service function.
* Excellent interpersonal, verbal, and written communication skills
* Basic knowledge of product delivery systems and on-line computer systems
* Basic knowledge of Bank operations
* Excellent knowledge of customer service etiquette
* Basic knowledge of banking and Treasury Management products
* Good PC and software application skills (Microsoft Office, Excel; Word)
* Thorough understanding of a multitude of software products and the ability to understand new applications with a minimum of prior exposure to the product
* Excellent ability to handle multiple requests in a competent and professional manner
Working Conditions & Physical Requirements
Office
BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career!
Apply today and take the first step towards your next career opportunity!
The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.
Please contact recruiting_********************* with any questions.
$42k-56k yearly Easy Apply 19d ago
Market Manager Private Wealth - MLO
Bok Financial Corp 4.6
Phoenix, AZ job
Areas of Interest: Wealth Management Pay Transparency Salary Range: Not Available Application Deadline: 04/30/2026 BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial.
Bonus Type
Formula Based
Summary
A career with BOK Financial will provide you opportunities and benefits that can only come from working for a trusted industry leader. Work with amazing, energetic team members and a company dedicated to your success, growth, and advancement.
You will provide value by being apprised of and anticipating the clients' needs and delivering concierge-style customer service; and your satisfaction will come from the positive outcomes that you provide as a result of your skillful problem solving and collaborative spirit across various lines of business.
Job Description
The Market Manager position provides leadership of a Private Wealth team in a geographically distinct market or functional area as a Player-Coach with a focus on private banking.
Team Culture
Our team culture inspires our entrepreneurial spirit. It empowers us to act as trusted advisors for our clients and communities while using our discipline and business savvy to make the right decisions.
We are here to serve others and help our clients be successful. We have a strong work ethic and strive to always do the right thing. We are team oriented and ensure an inclusive work environment. We believe in personal and shared accountability. We treat each other with dignity and respect, value opinions and differences, and talk openly. We give praise, recognize quality work, and pursue excellence.
How You'll Spend Your Time
* You will manage and supervise work of a team of a team of Private Wealth Bankers and Client Service Associates.
* You will attract, retain and develop your staff.
* You will manage a book of client relationships and continue to grow that book.
* You will ensure effective business development and portfolio maintenance activities. You'll assist officers in negotiating loan proposals, as well as analyzing and evaluating credit requests.
* You will manage the Private Wealth sales process, conduct sales meetings, and coordinate officer call schedules for all lending and deposit-gathering activities
* You will provide oversight on complex account relationships and credit structures. You will develop relationships with prospective clients and existing clients, promote the bank's services and introduce customers to other departments when other services can be rendered.
* You will define annual department objectives; develop an operating plan, including budgets and manpower requirements, consistent with market goals and objectives.
Education & Experience Requirements
This level of knowledge is normally acquired through completion of a Bachelor's Degree in Business Administration or Finance and 8+ years of Private Wealth & Management, and/or Investment Management, and/or Commercial Banking & Management, and/or Trust Administration & Management, and/or Sales Management experience or 14+ years equivalent work experience.
* Extensive knowledge of investment management and asset allocation or commercial and consumer banking activities and use of complex credit facilities or accounting principles & practices, personal trust accounts, estate planning, taxation, and administrative procedures.
* Excellent written and verbal communication skills with the ability to prepare and deliver persuasive oral and written reports and presentations; ability to communicate with senior level management, regulators, and executive officers.
* Leadership ability and team building skills.
* Demonstrated capacity to sell within the financial services industry with extensive negotiating skills.
BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career!
Apply today and take the first step towards your next career opportunity!
The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.
Please contact recruiting_********************* with any questions.
$79k-104k yearly est. Easy Apply 34d ago
Relationship Advisor II- Fintech
First Citizens Bank 4.8
Phoenix, AZ job
This is a hybrid role, with the expectation that time working will regularly take place inside and outside of our Phoenix office Together, Silicon Valley Bank and First Citizens offer you the strength and stability of a diversified financial institution with a 125-year tradition of service and the personalized approach of a nimble financial partner.
First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, N.C., First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of more than 550 branches in 23 states and commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets.
Responsibilities
The Relationship Advisor "RA" manages a portfolio of International Commercial Banking Clients and is responsible for client onboarding, client servicing and proactive client solutioning. A key member of the client's relationship team, the RA serves as the client's dedicated point of contact for deposit and cash management banking needs.
New Client Onboarding
* Leads client's onboarding journey, collaborating with client's Relationship Manager and Product Advisor to understand client's strategy and short - and long-term financial needs.
* Conducts onboarding activities to include:
* Leads client discussions to identify deposit and cash management needs.
* Performs product demos independently.
* Sets expectations on data and documentation requirements to open new services, inclusive of product documentation and KYC requirements.
* Gathers and validates all relevant legal documentation to adhere to KYC based on client's legal entity type.
* Coordinates hands offs to centralized support teams for fulfillment of client product needs, while keeping client apprised to implementation status.
* Post onboarding, proactively engages client to review services and ensure client understanding and utilization.
* May assist more junior RAs with client onboarding.
Client Servicing
* Acknowledges and orchestrates fast resolution of in-bound service inquiries.
* Transitions service tasks to appropriate support teams for management and resolution, while keeping client apprised to resolution.
* Researches and resolves complex client inquiries; ensure resolutions of solution solves client's need and / or issue.
* Leverages client's service need as an opportunity to identify broader solutions to support client needs.
* Takes initiative to resolve complex client inquiries before escalating to Manager.
Risk Advice
* Advises clients on risk mitigation strategies to combat money laundering and fraud.
* Manages internal Know Your Client "KYC" for new client onboardings, articulating BSA / AML requirements to client based on legal entity type; supports clients in triaging additional information needed to satisfy regulatory requirements.
* Leads client discussions focused on fraud mitigation strategies, inclusive of recommending account, digital banking, and fraud solution controls.
* Collaborates with Relationship Manager and operational partners to triage KYC, Sanction and High Risk Industry and Fraud alerts.
Client Success
* Collaborates with client's Relationship Manager and Product Advisor teams to remain apprised to short - and long - term client strategy; advises relationship team on client's service themes and trends.
* Proactively identifies opportunities to support client need based on client industry and life stage, conducting proactive client touchpoints to strengthen client relationships.
* Performs client account reviews and facilitates product discussions to support client short - and long - term financial need
Qualifications
Bachelor's Degree with 1 year of experience in banking/financial services industry or customer service experience OR High School/GED with 5 year of experience
Preferred:
* Retail branch banking experience
* Strong experience building client relationships
* Demonstrated organizational skills
* Able to prioritize tasks with effective time management in a fast-paced environment
* Strong written and verbal communication skills
* Able to work in a team environment and comfortable working independently
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************
This is an onsite role located in Phoenix, AZ. This position is responsible for the functionality of equipment within Bank corporate offices. Ensures all electrical, mechanical, fire, and life safety equipment is fully operational through hands-on inspection, maintenance, and repair. Responds promptly to emergency issues and monitors onsite vendors when outside consultation is necessary. Provides support to building projects, infrastructure, and other activities, including training exercises and regulation compliance.
Schedule: Monday - Friday 6:30 AM - 3:30 PM
Responsibilities
* Facility Support - Maintains building infrastructure that affects operating abilities such as plumbing, HVAC, and electrical systems, and equipment crucial for health and safety purposes. Performs regular inspections, conducts repairs, and addresses work order requests. Performs preventative maintenance and assists in facility inspections and reports. Participates in building projects and documents results. Implements site or equipment-specific training exercises.
* Coordination - Partners with business units, managers, and other stakeholders on planned and completed work, risks, and impacts. Communicates clearly to identify and respond to ongoing equipment issues, and updates appropriately upon resolution.
* Vendor Management - Assists with vendor oversight including effective work order communications, service ticket management, performance & accountability monitoring, and vendor procurement activities.
* Emergency Response - Responsible for being on-call in emergency work situations and inclement weather.
Qualifications
Bachelor's Degree and 1 years of experience in General building facilities technician or a background in electrical, mechanical, and HVAC OR High School Diploma or GED and 5 years of experience in General building facilities technician or a background in electrical, mechanical, and HVAC
Required Skills:
* Ability to read, analyze, and interpret Technical Procedures (MOPs), blueprints and diagrams, building codes, and OSHA codes
* Ability to work in indoor and outdoor environments that include exposure to fumes, noise, heat, cold etc.
* Ability to lift 50 lbs., climb and work on a ladder, and wear safety gear
* Ability to travel between sites local to the region of work
Preferred Skills:
* Experience in residential or commercial Electrical, HVAC, Mechanical
* Experience with Service Channel and Building Management Systems (BMS)
* Valid driver's license
* Military or Technical Trade School Certifications
* Military, electrical, mechanical, or HVAC technical trade school with applicable certifications
* On call & emergency response as needed
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************
$38k-49k yearly est. 23d ago
Test Engineer II (Remote)
First Citizens Bank 4.8
Remote or Phoenix, AZ job
This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC, and TX Silicon Valley Bank (SVB), a division of First Citizens Bank, is the bank of the world's most innovative companies and investors. The Software Test Engineer is a vital role for the implementation and establishment of a quality process in our IT Testing organization. This individual leads efforts for testing organization in support of the SVB business teams. This role is an active partner in test design, planning and execution working on multiple projects and department initiatives. Supports and ensures successful delivery of organizational transformation and goals across all business verticals at SVB, delivering high quality product for our clients. This role requires coordination with team across multiple time zones for global projects and working with teams located around the world.
Responsibilities
* Responsible for the overall quality of IT projects and changes through execution of all aspects of the Software Development and Testing Life Cycle
* Lead, develop, monitor and execute test activities projects and department initiatives
* Work closely with development and business partners to ensure timely collaboration and resolution
* Review and understand project or application requirements
* Prepare test documentation (test strategy, test plan, test summary report, test cases, defects, daily status reports
* Manage and create test data adhering to PII rules
* Work closely with globally distributed teams to ensure continuous support and test execution in various time zones
* Facilitate daily triage/scrum meetings, follow defect through closure
* Assist in building, configuring and managing test environments
* Monitor environmental impact, communicate potential risks, provide mitigation plan
* Provide requirement traceability metrics
* Implementing test automation utilizing current frameworks and tools
* Demonstrate thought leadership through identifying process inefficiencies and implementing creative solutions with a spirit of collaboration
Qualifications
Bachelor's Degree and 4 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 8 years of experience in Systems engineer and systems programmer
Preferred Qualifications:
* 3+ years of Software Quality Assurance experience
* Strong knowledge of programming using OOPS concepts
* 3 Years of experience in Testing Mobile apps on iOS and Android
* Hands on experience in Selenium Web driver.
* Strong client Server / Web and mobile QA experience
* Good SQL skills (oracle/Postgres)
* Knowledge in testing API's using Postman and automating API testing
* Should have relevant experience in testing NATIVE/HYBRID mobile applications.
* Demonstrated experience with Mobile Automation (Appium) preferred
* Defect Tracking via different defect tracking/management tools (specifically JIRA) and Automation Testing Tools (Functional Regression and system Testing)
* Experience in root cause analysis and defect diagnosis techniques. Ability to document software defects, and report defects to developers and project manager
* Strong knowledge of Agile and Iterative software development life cycle practices
* Streamline the testing process by introducing automation, leveraging tools and setting goals to reduce time and effort
* Demonstrate solid domain knowledge in Digital Banking applications
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************
This is a hybrid role, with the expectation that time working will regularly take place inside and outside of our Phoenix office Together, Silicon Valley Bank and First Citizens offer you the strength and stability of a diversified financial institution with a 125-year tradition of service and the personalized approach of a nimble financial partner.
First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, N.C., First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of more than 550 branches in 23 states and commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets.
Responsibilities
The Relationship Advisor "RA" manages a portfolio of International Commercial Banking Clients and is responsible for client onboarding, client servicing and proactive client solutioning. A key member of the client's relationship team, the RA serves as the client's dedicated point of contact for deposit and cash management banking needs.
New Client Onboarding
* Leads client's onboarding journey, collaborating with client's Relationship Manager and Product Advisor to understand client's strategy and short - and long-term financial needs.
* Conducts onboarding activities to include:
* Leads client discussions to identify deposit and cash management needs.
* Performs product demos independently.
* Sets expectations on data and documentation requirements to open new services, inclusive of product documentation and KYC requirements.
* Gathers and validates all relevant legal documentation to adhere to KYC based on client's legal entity type.
* Coordinates hands offs to centralized support teams for fulfillment of client product needs, while keeping client apprised to implementation status.
* Post onboarding, proactively engages client to review services and ensure client understanding and utilization.
* May assist more junior RAs with client onboarding.
Client Servicing
* Acknowledges and orchestrates fast resolution of in-bound service inquiries.
* Transitions service tasks to appropriate support teams for management and resolution, while keeping client apprised to resolution.
* Researches and resolves complex client inquiries; ensure resolutions of solution solves client's need and / or issue.
* Leverages client's service need as an opportunity to identify broader solutions to support client needs.
* Takes initiative to resolve complex client inquiries before escalating to Manager.
Risk Advice
* Advises clients on risk mitigation strategies to combat money laundering and fraud.
* Manages internal Know Your Client "KYC" for new client onboardings, articulating BSA / AML requirements to client based on legal entity type; supports clients in triaging additional information needed to satisfy regulatory requirements.
* Leads client discussions focused on fraud mitigation strategies, inclusive of recommending account, digital banking, and fraud solution controls.
* Collaborates with Relationship Manager and operational partners to triage KYC, Sanction and High Risk Industry and Fraud alerts.
Client Success
* Collaborates with client's Relationship Manager and Product Advisor teams to remain apprised to short - and long - term client strategy; advises relationship team on client's service themes and trends.
* Proactively identifies opportunities to support client need based on client industry and life stage, conducting proactive client touchpoints to strengthen client relationships.
* Performs client account reviews and facilitates product discussions to support client short - and long - term financial need
Qualifications
Bachelor's Degree with 1 year of experience in banking/financial services industry or customer service experience OR High School/GED with 5 year of experience
Preferred:
* Retail branch banking experience
* Strong experience building client relationships
* Demonstrated organizational skills
* Able to prioritize tasks with effective time management in a fast-paced environment
* Strong written and verbal communication skills
* Able to work in a team environment and comfortable working independently
The base pay for this position is relative to your experience but the range is generally $61275- $81700 annually. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************
$61.3k-81.7k yearly 19d ago
Credit Risk Manager
Bok Financial Corp 4.6
Scottsdale, AZ job
Areas of Interest: Commercial Banking Pay Transparency Salary Range: Not Available Application Deadline: 01/19/2026 BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial.
Bonus Type
BOKF Performance Plan (D02)
Summary
If you are interested in a career in Commercial Credit with an industry-leading provider of sophisticated financial solutions, you've come to the right place. Our commitment to you is a positive work environment, a deep connection to our communities, and a focus on putting our clients first. We believe no challenge is too big, and no opportunity is too small when we work together to build relationships.
Job Description
The Credit Risk Manager- Commercial is primarily responsible for providing advice and counsel on proper loan structure and underwriting due diligence to Commercial Banking Managers and account officers in all markets. Another key responsibility is to review and approve loan requests within the position's established loan authority, and to lead the approval review process for requests that exceed this authority. Responsibility also includes the management and coaching of direct reports within the underwriting team on education, training, and qualitative performance deliverables.
Team Culture
Collaboration is the key to success with this fast-paced team. While each person holds an area of expertise, we all lean in to support the customer. Through weekly meetings, group huddles, and 1x1 peer training, everyone is given the opportunity to brainstorm, ask questions, and find solutions. We support and lift one another up to achieve more together.
How You'll Spend Your Time
* You will evaluate and approve Commercial Banking loan requests for relationships within the established loan authority for the position.
* You will lead the approval review process for larger requests that exceed the position's established loan authority.
* You will provide advice and guidance to Commercial Relationship Managers and leadership on both existing and new loan requests, including the most complex loans.
* You will advise on collateral considerations, loan covenants, and recommend enhancements as necessary to promote credit quality.
* You will review alternative loan requests as delegated by the Sr. Credit Risk Manager and assist with other strategic projects as assigned.
* You will coordinate and help develop the processes and procedures for the operations and control of the Commercial Bank lending functions.
* You will help shape the credit team's desired culture and hold team members accountable for meeting established performance standards.
* You will recommend enhancements to and ensure adherence to Commercial Bank underwriting guidelines, processes, and procedures.
Education & Experience Requirements
This level of knowledge is normally acquired through completion of a Bachelor's Degree in Finance or Accounting and 10+ years of commercial and/or private banking lending and underwriting in a centralized underwriting environment; 5+ years of loan approval experience in commercial lending; or 16+ years of equivalent work related experience.
MBA in Finance or Accounting preferred, but not required when work experience mitigates such.
Working Conditions & Physical Requirements
Office
BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career!
Apply today and take the first step towards your next career opportunity!
The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.
Please contact recruiting_********************* with any questions.
$88k-105k yearly est. Easy Apply 34d ago
Bank Sales Support Specialist(Commercial Loan Processor)
First Citizens Bank 4.8
Scottsdale, AZ job
What sets First Citizens apart? Strong leadership, enduring values, and a commitment to helping people and businesses prosper. First Citizens Bank has an opportunity for a Sales Support Specialist (Business/Commercial Lending Assistant). We are hiring banking professionals who have had proven success in their past careers, are self-motivated, and possess strong relationship building skills.This role is an integral part of our team, partnering with Commercial and/or Business Banking groups in the sales, servicing and management of clients and loan portfolios.
Responsibilities
* Ongoing Sales Support: Provide ongoing sales support to Lenders which includes identifying sales and cross sell opportunities, coordinating materials for presentations, setting up sales calls as needed, maintaining prospect lists and making joint calls as required.
* Documentation Support and Accuracy: Originates, processes and ensures accuracy of loan documentation for closings. This includes entering financial information into the loan system and ensuring that all necessary documentation is included in the loan package prior to closing.
* Ongoing Credit Servicing Support and Accuracy: Resolving documentation exception issues, maintaining service levels, updating financial statements and preparing files for all portfolio reviews. Run reports to track maturing lines/loans and service levels.
* Monitoring of Past Due Credits: Communicate, report and follow up on portfolio past dues to ensure they remain current, while maintaining customer contact.
* Ongoing Customer Service/Office Support: Coordinates opening of deposit and other banking services with branch partners. Handles customer requests for information and problem resolution.
Qualifications
* Bachelor's Degree OR High School Diploma or GED with a minimum of 4 years' experience in sales, customer service or operations or commercial lending
Preferred Qualifications:
* Experience in commercial loan documentation, commercial lending support
* Proficient in Microsoft Excel, PowerPoint, Outlook and other office support systems and programs.
* Experience in paralegal support.
* Prior work experience: experience within a business/commercial/corporate banking environment is strongly preferred.
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************
Location: Tulsa -TUL, Oklahoma City -OKC, Dallas -DAL, Albuquerque -ALBQ, Denver -DEN, Houston -HOUS, Phoenix -PHOE, Scottsdale -SCOTT Areas of Interest: Consumer Banking; Business/Technical Analysis; Data; Professional Pay Transparency Salary Range: $80,000 - $100,000
Application Deadline: 01/30/2026
BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial.
Bonus Type
Discretionary
Summary
BOK Financial is a top financial institution that offers a range of sophisticated financial products and services, focusing on personalized client relationships. With over a century of experience, we serve consumers, businesses, and wealth clients across the American Midwest and Southwest. We emphasize long-term relationships, community investment, and talent development, aligning with our brand platform, "We go above. So you can go beyond."
Job Description
The GIS Analyst will focus on developing, maintaining, and advancing spatial analytics to support BOK Financials' Corporate Real Estate Strategy team. This individual will be responsible for building and maintaining geospatial data assets, designing and executing complex spatial Alteryx workflows, and performing advanced GIS analysis that informs market prioritization, branch distribution modeling, and location strategy. Insights generated by this role will emerge from rigorous case studies, scenario testing, and workflow-driven analysis. The GIS Analyst will also contribute to the development and delivery of analytic mapping applications that enable stakeholders to interact with and explore spatial insights. In addition to core geospatial expertise, the role requires a foundational understanding of predictive analytics methods to support the ongoing evolution of the distribution model toward forecasting market performance, branch profitability, and trade area opportunity with greater confidence. This position is critical to ensuring spatial analytics are accurate, scalable, and aligned with enterprise growth strategies.
Team Culture
Our culture is rooted in our history, starting in 1910 as a regional capital source for the energy industry and evolving into a dynamic financial institution. Our growth from Tulsa, Oklahoma to a nationwide presence reflects our commitment to agility, strong client relationships, and innovative financial solutions. We prioritize serving our clients, fostering a positive work environment for our employees, and making a meaningful impact in the communities we serve, believing that every financial challenge and opportunity is significant.
How You'll Spend Your Time
* You will develop and manage enterprise geospatial datasets including real estate assets, trade areas, and market overlays.
* You will build and run advanced Alteryx spatial workflows to support real estate and distribution strategy.
* You will perform predictive case studies and scenario analyses to define trade area performance metrics.
* You will create and deploy interactive spatial tools for stakeholder use, such as mapping apps and GIS reports.
* You will collaborate with internal teams and external partners to align geospatial insights with business goals.
* You will use predictive analytics to forecast site performance, market potential, and trade area profitability.
* You will resolve geospatial data issues and improve workflow scalability through process enhancements.
Education & Experience Requirements
This level of knowledge is normally acquired through completion of a bachelor's degree in Geography, Geographical Information Systems, Urban Planning, Data Science, Computer Science, or a related field, and 3-5 years of directly related GIS or spatial analytics experience. Equivalent experience may be considered in lieu of a degree.
* Hands-on proficiency with Alteryx Designer Desktop, including workflow building, data preparation, and application of spatial toolsets to solve business problems. Alteryx Core Certification is strongly preferred.
* Proven ability to apply spatial analytics methods such as geocoding, drive-time modeling, and trade area benchmarking to inform location strategy and distribution modeling.
* Experience integrating demographic, segmentation, and competitive datasets into spatial workflows.
* Experience developing case studies and codifying thresholds/logic for business attributes to strengthen decision-making frameworks.
* Foundational understanding of predictive analytics methods and willingness to expand skills as the organization advances toward forecasting trade area performance and branch profitability.
* Hands-on experience in the development of Alteryx Analytic Apps is preferred.
* Familiarity with the Spatial, Reporting, and Interface toolsets in Alteryx, with the ability to design and deliver custom maps, spatial analyses, and corresponding analytic applications.
* Experience in managing spatial data, including shapefiles, and understanding of spatial object types. Management of spatial datasets within an enterprise database environment is preferred.
* Proficiency in SQL for data querying and integration with relational databases.
* Excellent written and verbal communication skills with ability to present spatial insights clearly to technical and non-technical stakeholders, including senior executives.
* Demonstrated ability to work collaboratively across departments (Corporate Real Estate, Marketing, Consumer Delivery, Business Banking) and with external vendors to align geospatial analysis with enterprise objectives.
* Professional attributes include strong attention to detail, data stewardship discipline, adaptability, and a growth mindset in a fast-paced environment.
BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career!
Apply today and take the first step towards your next career opportunity!
The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.
Please contact recruiting_********************* with any questions.
$80k-100k yearly Easy Apply 34d ago
Business Banker
First Citizens Bank 4.8
Chandler, AZ job
Forever Strong. What sets First Citizens apart Strong leadership, enduring values and a commitment to helping people and businesses prosper. As a Business Banker at First Citizens Bank you will carry on our tradition of developing and expanding relationships with business owners in your community to help them meet their financial goals.
Business Bankers are responsible for acquiring and managing a portfolio of business banking relationships, and the primary contact for borrowing needs up to $5MM. This associate engages bank partners to provide a full range of deposit and related business services. Larger relationships may be managed with manager approval and/or appropriate partner support. Develops and maintains an active prospect list, customer outreach plan and quality referral sources in accordance with a sales plan to achieve production goals and profitability objectives.
#LI-JR1
Responsibilities
In this role, you will get to:
Make an impact by contributing to the growth of the bank through business and commercial loans, deposits and fee income
Exercise your creativity and entrepreneurial spirit to engage with business owners in the community
Work in a supportive environment encouraging community and business development activities
Work within a streamlined, timely and efficient credit approval process
Be a part of a collaborative team with various business services partners to support the full client relationship
"This position may be filled as a Business Banker II or III based on the skills and experience of the selected candidate."
Qualifications
Bachelor's degree with a minimum of 4 years experience in business lending, credit or business development.
* Or-
High school diploma or GED with a minimum of 8 years experience in business lending, credit or business development.
Additional Requirements:
Business development experience
Preferred Qualifications:
Established COI's and referral sources
Financial analysis and credit underwriting skills
Knowledge of business lending, deposit and cash management solutions
Ability to provide financial guidance and expertise
Sales planning and forecasting experience
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************
$32k-61k yearly est. 23d ago
Credit Specialist I - Global Fund Banking
First Citizens Bank 4.8
Phoenix, AZ job
Overview This is a hybrid role, with the expectation that time working will regularly take place inside and outside of our Phoenix office Global Fund Banking (GFB) Credit Specialists enable a highly efficient commercial loan approval package production process for the GFB portfolio management team. The Credit Specialist is responsible for producing all loan approval packages for GFB's Venture Capital and Private Equity clients, ensuring they are completed and booked timely and with practices that meet SVB policies/procedures in terms of timeliness, completeness, consistency, and accuracy. Responsibilities The Credit Specialist is an entry level role and will utilize critical thinking skills to complete the credit data elements and basic underwriting information, compile required exhibits, and complete other tasks required to ensure a complete credit package. The role will collaborate daily with colleagues in GFB Portfolio Management to ensure an effective and seamless workflow. Primary Duties: *
Creation of all credit packages for new and existing facilities, including compilation of exhibits. * Creation of all amendments to in-flight credit packages. * Engage with internal partners for all credit actions and serve as the liaison if questions or issues arise. * Basic credit projections. Qualifications Bachelor's degree with 1 year of financial services or professional experience OR High School diploma or GED with 2 years of financial services experience. Preferred Qualifications: * Strong written and verbal communication skills with an ability to communicate effectively across business levels. * Salesforce/CRM experience preferred. * Self-starter, proactive and results oriented. * Ability to identify and correct errors in data. * Ability to collaborate with others in a fast-paced environment. * Proficiency in using Microsoft Office Suite Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************
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OneAZ Credit Union may also be known as or be related to ONEAZ CREDIT UNION, OneAZ Credit Union and Oneaz Credit Union.