Oneida Innovations Group is a tribally-owned enterprise of the Oneida Indian Nation, an innovative and experienced Indian Nation owning and operating several multifaceted business enterprises, each focused on delivering exceptional customer experiences and service. We are currently seeking an IT Customer Service Manager to join our team!
Duties & Responsibilities:
* Effectively manages the day to day operational activities related to supporting the Oneida Indian Nation workplace computing environment. This includes overseeing the Help Desk, Network Operations Center, and Computer Engineers.
* Oversees entire Customer Service operation to provide timely and efficient delivery of services to customers and business partners.
* Provides support to government contracting operations.
* Coordinates all outbound communications to client areas regarding IT activities affecting their operations.
* Collaborates with the Director of IT Operations Support to ensure services meet the needs of the IT and organizational strategies.
* Provides support to the requesting department team members in identifying support issues to ensure full comprehension of the requirements of the requesting department.
* Maintains an effective mechanism to track and monitor projects, validate estimates as presented, and identify/allocate required project resources.
* Successfully establishes and maintains high quality documentation and on-line problem resolution tools necessary to provide Customer Service team with sufficient resources to perform their support tasks.
* Efficiently manages the coordination and prioritization of inbound work requests from client areas.
* Ensures effective allocation of IT resources for projects in the Oneida Indian Nation.
* Streamlines project activities to achieve timely and cost effective completion in accordance with budgets and schedules.
* Oversees the technical teams responsible for providing technical support to our client areas.
* Provides the Director of IT Operations Support with information on the status and accomplishments within the Customer Service function.
* Continually monitors and ensures the successful execution of the relationship management program IT is establishing with its customer base.
* Conducts frequent meetings with Customer Service employees to review and discuss various company and departmental policies and procedures, to address problems and concerns, and as a tool in building teamwork.
* Continually researches and develops standards, proposals and processes to promote growth, maturity, and effectiveness of the IT Department.
Minimum Qualifications:
* Bachelors Degree in Computer Science, Engineering, or related discipline, MBA is desirable.
* 4 years technical support or operations center experience.
* Prior supervisory experience in a technical environment, 2 years.
* Excellent organizational, verbal and writing skills.
* Ability to perform well under pressure in a multi task environment.
* Must be able to interface with users and perform as a liaison between IT and the affected area.
* Must be able to keep abreast of new technological and/or procedural developments and present options for improvement to their supervisor in an organized format.
* Competencies in configuring, deploying & effectively managing end-point computing devices on an enterprise scale are preferred.
* Must possess valid driver's license.
Oneida Innovations Group is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.
$56k-105k yearly est. 60d+ ago
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API Developer - MuleSoft & .NET Integration
Oneida Indian Nation 3.7
Oneida Indian Nation job in Verona, NY
Oneida Innovations Group is seeking a skilled API Developer specializing in MuleSoft integration and .NET API development. This role focuses on designing, developing, and maintaining scalable APIs while integrating enterprise systems using the MuleSoft AnyPoint Platform while simultaneously incorporating information security industry best practices . You will also support application and data integration efforts leveraging C#, .NET Core, and Azure DevOps in a collaborative, fast-paced environment.
Key Responsibilities:
* API Development: Design, build, and maintain robust APIs and microservices using .NET Core.
* MuleSoft Integration: Lead enterprise integration initiatives through the MuleSoft AnyPoint Platform.
* System Performance: Ensure API-based solutions' high performance, reliability, and security.
* Cross-Functional Collaboration: Partner with stakeholders to translate business requirements into scalable integration solutions.
* CI/CD Automation: Implement and maintain CI/CD pipelines via Azure DevOps.
* Database Interaction: Support SQL Server database design, stored procedures, and performance tuning.
* Documentation: Develop and maintain technical documentation and promote best practices for APIs and integrations.
* Support: Participate in on-call rotations to troubleshoot and resolve escalated integration issues.
Minimum Qualifications:
* Bachelor's degree in Computer Science or related technical field, or equivalent experience.
* 3+ years of experience in API and system integration development.
* Expertise in MuleSoft AnyPoint Platform and .NET Core (C#).
* Strong understanding of Microsoft SQL Server and relational database design.
* Proficiency with Azure DevOps for version control, CI/CD, and workflow automation.
* Excellent communication, organizational, and problem-solving skills.
* Ability to work independently and collaboratively in a dynamic environment.
* Availability for 24/7 on-call support on a rotational basis.
* Commitment to maintaining confidentiality and data governance standards.
Preferred Qualifications:
* MuleSoft Developer Certification.
* Experience with containerization technologies such as Docker and/or Kubernetes.
* Familiarity with Agile/Scrum methodologies.
Why Join Us?
* Contribute to high-impact, enterprise-level API and integration projects.
* Collaborate within a forward-thinking, technology-driven team.
* Competitive salary and comprehensive benefits package.
* Opportunities for leadership, professional growth, and modern tech adoption.
Oneida innovations Group is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.
$101k-136k yearly est. 60d+ ago
Application Support Analyst
Oneida Indian Nation 3.7
Oneida Indian Nation job in Verona, NY
Oneida Innovations Group is a tribally-owned enterprise of the Oneida Indian Nation, an innovative and experienced Indian Nation owning and operating several multifaceted business enterprises, each focused on delivering exceptional customer experiences and service.
We are currently seeking an Application Support Analyst to join our team. This position will provide technical support and expertise for enterprise software applications, ensuring system functionality, resolving user issues, and maintaining system performance. Acts as a liaison between end users and IT teams to troubleshoot problems, implement updates, and support process improvements that enhance application efficiency and user experience for various business units throughout the organization including Turning Stone, YBR and Point Place Casinos, Maple Leaf Markets, and SavOn Convenience Stores as well as our golf courses, off-site properties, police department, and other entities.
Duties & Responsibilities:
* Works collaboratively with vendors and Business Clients to ensure that systems and business requirements/needs are met.
* Develops strong working relationships with Business Clients, and all other departments within the IT Organization.
* Effectively identifies, documents, and communicates business requirements to the rest of the IT organization.
* Provides application troubleshooting and problem resolution to the applications assigned.
* Acts as subject matter expert in assigned area on all projects assigned and provides timely feedback on assigned tasks.
* Ensures stability and develops roadmaps for all assigned applications.
* Continually monitors and resolves application issues.
* Escalates unresolved application issues to 3rd Level support in a timely manner.
* Assists and supports evaluations, development, and implementation of department policies and procedures.
* Keeps current with new technologies and solutions by attending mandatory technical training, seminars, workshops, and/or related academic courses as required.
* Maintains and develops user-friendly documentation to ensure proper use of an application.
* Maintains a positive working relationship with software vendors to ensure timely installations and problem resolution.
* Conducts business with the Regulatory Authorities in a professional manner at all times.
* Ensures proper documentation of all applications assigned; including topology and workflow diagrams, along with operational procedures and security requirements.
Minimum Qualifications:
* A degree in Computer Science or other related field and/or minimum equivalent experience of three years working in an IT or Business environment.
* At least three to five years of relevant business-related experience.
* Understanding of system platforms and networking.
* Possesses the ability to effectively produce written support documentation.
* Must have good organizational, verbal, and written communication skills. The ability to perform well in a fast-paced environment and meet deadlines is essential.
* Able to project a professional, positive, calm demeanor, while executing the essential duties of the position.
* Must possess the ability to conduct an in-depth analysis of given problems and make logical, well-thought-out steps towards their solution.
* Demonstrates proven ability to be able to identify system requirements in a specification format and translate, through system programming, into a useful computer-based application.
* Must possess the ability to interface with area users and perform as a liaison between IT and the affected area.
* The ability to handle multiple assignments is necessary.
* Flexible and willing to be on call 24/7.
Oneida Innovations Group is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.
$90k-132k yearly est. 38d ago
Computer Engineer
Oneida Indian Nation 3.7
Oneida Indian Nation job in Verona, NY
Summary: The Computer Engineer's role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. They will also troubleshoot problem areas in a timely and accurate fashion; and provide end user training and assistance where required.
Duties & Responsibilities:
* Effectively works with end users to identify and deliver required PC service levels.
* Continually provides training and support to end users and staff on computer operation and other issues.
* Effectively installs, configures, tests, maintains, monitors, and troubleshoots end user workstation hardware, networked peripheral devices, and networking hardware products.
* Installs, configures, tests, maintains, monitors, and troubleshoots associated end user workstation software and networking software products when necessary.
* Performs on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users. Recommends and implements corrective hardware solutions, including off-site repair as needed.
* Receives and responds to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
* Develops and maintains an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
* Monitors and tests PC performance, and provides PC performance statistics and reports.
* Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
* Accurately documents instances of hardware failure, repair, installation, and removal.
Minimum Requirements:
* Must have a Bachelors degree in Computer Science or related field; or at least three years related work experience.
* Must have at least one year related work experience in the Casino, Hospitality or Entertainment industry; or other high volume, complex, demanding customer oriented IT environments.
* Microsoft Certified Professional (MCP), CompTIA A+ and/or, other related technical certification preferred.
* Excellent technical knowledge of network and PC hardware.
* Must have hands-on hardware troubleshooting experience.
* Must have working technical knowledge of current network protocols, operating systems, and standards. Possesses the ability to operate tools, components, and peripheral accessories.
Work Conditions:
* On-call availability
We offer excellent benefits including, but not limited to medical, dental, vision, flex/HSA, 401K w/matching.
Oneida Innovations Group is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.