Additional Job Description
BMO is the 8th largest bank in North America and the 4th largest commercial lender with aggressive growth ambitions in the U.S. We are driven by a single purpose: to Boldly Grow the Good in business and life. Our Purpose informs our strategy, drives our ambition, and reinforces our commitments to progress: for a thriving economy, a sustainable future, and an inclusive society.
The Emerging Middle Market segmentation targets $10MM-$50MM in company revenues. The ideal candidate will have a strong COI (Center of Influences) network, established in the market place, and a proven track record in sales performance. This individual will join a tight knit team of energetic collaborators experienced in sales and in maintaining relationships. Continued growth of the team provides a unique opportunity to join in building a highly valued segment within a stable and thriving bank.
Ideal candidate facilitates growth for the Bank through business development and management of key client relationships. Maintains an outstanding and continuous record of significant revenue generation from sales and syndications.
Acts as an escalation point for complex client issues, using strategic problem-solving to resolve conflicts and maintaining strong client relationships.
Structures complex deals and secures credit approvals, working with internal stakeholders and external partners to optimize revenue.
Develops new business by contacting prospects and clients, and by cross-selling Bank products and services that include credit, trust/investment and cash management.
Reviews loan applications and cash management service agreements, ensuring accuracy, completeness, and alignment with the bank's risk management standards.
Develops market strategies to align with business goals, identifying opportunities, and expanding client portfolios.
Identifies key market segments and leverages industry trends to drive business growth and expand the client base.
Represents bank at industry forums and conferences, leveraging insights on trends, competition, and emerging products to drive strategic decision-making.
Engages with senior leadership and cross-functional teams to align strategies, address client needs, and drive holistic business solutions.
Prepares reports on team performance, client satisfaction, and market trends for senior executives, providing insights and recommendations for strategic adjustments.
Builds and maintains strong long-term relationships with the bank's high-value and strategic clients, providing strategic advice on financial solutions and ensuring exceptional service and partnership.
Structures deals, secures credit approvals, negotiates high-value transactions, and identifies opportunities for cross-selling.
Analyzes market trends, client industry developments, and competitive positioning to inform client solution strategies and optimize client satisfaction.
Works closely with internal teams and stakeholders to define products, solutions and strategies that best fit clients' needs.
Identifies share of wallet opportunities.
Leverages analysis tools to nurture and grow a portfolio that exceeds ROE thresholds and evaluates client returns on a proactive basis.
Ensures adherence to regulatory requirements, internal controls, and compliance policies in all aspects of relationship management, mitigating risk and maintaining service standards.
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
Provides specialized consulting, analytical and technical support.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently and regularly handles non-routine situations.
Broader work or accountabilities may be assigned as needed.
Qualifications:
7+ years of relevant experience in Relationship Management, Account Management or Portfolio Management in a corporate or similar segmented banking environment with sales metrics is preferred.
Bachelor's degree required; Business Administration, Finance and Accounting preferred. Any other related discipline or commensurate work experience considered.
If a Credit Qualifiable role, Credit Qualifications and associated credit knowledge and skills according to the credit portfolio requirements and qualification standards.
Deep knowledge and technical proficiency gained through extensive education and business experience.
Advanced level of proficiency:
Product Knowledge
Regulatory Compliance
Structuring Deals
Portfolio Management
Credit Risk Assessment
Project Management
Customer Service
Problem Solving
Negotiation
Customer Relationship Building
Expert level of proficiency:
Financial Analysis
Salary:
$88,800.00 - $165,600.00
Pay Type:
Salaried
The above represents BMO Financial Group's pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.
BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: ********************************************
About Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
To find out more visit us at **************************
BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.
BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to ************************** and let us know the nature of your request and your contact information.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
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$88.8k-165.6k yearly 1d ago
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Director Banking Center Manager
Webster Bank 4.6
White Plains, NY jobs
If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster's values, these set us apart as a bank and as an employer.
Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!
This role is responsible for all functions, staff, and daily operations within a banking center. They are responsible for implementing the Webster banking center network strategy, which includes achievement of sales, customer service, P&L management, operations, and colleague development goals while also contributing to the achievement of District goals. This role is tasked with acquisition, integration, and optimization of new and existing client relationships. The colleague must develop and maintain a strong level of partnership with segment and line of business partners through collaboration and communication.
What you will do
Consistently meet/exceed all sales goals, retention goals, and Superior Service Quality (SSQ) standards.
Develop, implement, and manage a detailed business plan and participate in establishing team sales and service goals.
Expand and retain client relationships, actively cross-sell and resolve client issues. Support segmentation strategy with existing clients by implementing sales, retention and other bank initiatives to support Banking Center's growth and profitability objectives.
Identify, cultivate, and support key customer segment relationships through focused sales and referral activity.
Maintain a working knowledge of all Webster asset, liability, and partner products and services as well as alternative delivery channels.
Coach, develop and hold team accountable by demonstrating leadership skills and modeling the way.
Utilize and model usage of all available sales tools and resources.
Ensure timely completion of audits with an expectation to meet/ exceed branch operations review requirements.
Ensure compliance with Federal and State laws as well as bank policies and procedures.
Schedule all branch employee shifts to meet customer service needs; provides flexibility of coverage for the banking center.
Drive high performance by holding team accountable for superior results. Enhance employee engagement by providing team with coaching, support, timely and constructive performance feedback. Provide opportunity in career growth and recognize and reward employees for accomplishments.
Execute on effective colleague onboarding, training new colleagues on policies, procedures and all banking center operational duties/responsibilities.
Skills and Abilities
Intricate knowledge of retail banking products and services.
Strong customer service skills, relationship building, organizational, computer skills, comfortable with current technology, and communication skills.
Education Qualifications
H.S. Diploma or General Education Degree (GED) required
Bachelor's Degree in Arts/Sciences (BA/BS) degree preferred
Experience Qualifications
5-7 years of banking experience, with a proven track record in leadership, customer service, managerial, communication and organization skills required
The estimated salary range for this position is $98,000 USD to $102,000 USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.
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$98k-102k yearly 4d ago
Commercial Lending, VP
Carver Federal Savings Bank 4.2
New York, NY jobs
VP - Commercial Lender
Department: Lending Reports: SVP/Chief Lending Officer Schedule: Hybrid (2 days in-office, 3 days remote) Salary: $100,000 - $160,000
Posted salary ranges do not include incentive compensation or any other type of renumeration.
Company Summary
Carver Bancorp, Inc. (NASDAQ: CARV) the holding company for Carver Federal Savings Bank, is a federally chartered institution with approximately $610 million in assets and 110 employees. The Bank was chartered in 1948 to address the banking needs of middle income and underserved communities in New York City. Carver operates 7 full-service branches in the New York City boroughs of Brooklyn, Queens and Manhattan. The Bank provides commercial real estate and small business loans and a range of complementary bank products and services.
Position Summary
Responsible for the business development, and retention of commercial client relationships. Solicits new business relationships through network of centers of influence and existing contacts. Additionally, the Commercial Lender will be responsible for the retention and growth of their existing portfolio of commercial relationships.
Essential Duties and Responsibilities
Provide relationship management support to high deposit clients.
Present financial solutions such as cash management to clients.
Business development of new commercial client relationships.
Source commercial loans ranging from $500M to $5MM for Businesses and Non-Profits who have borrowing needs. Includes prospects and existing clients.
Complete pre-analysis of credit requests to insure appropriate structure and to compose comprehensive loan application package for Underwriting.
Collaborate with other Carver businesses to ensure ongoing and appropriate communication to support overall client and franchise objectives.
Ensure that the organization's activities are carried out in accordance with all regulatory, legal, and governmental regulations.
Ensure accurate, complete, and timely preparation of reports and statistics for Senior Management.
Responsible for the total relationship with all business clients (including non-borrowing commercial clients).
Participate in civic, government, professional, business, and community affairs, associations, and groups to solicit new business.
Interpret and ensure communications of the Bank's policies, programs, and objectives.
Assist with supporting preparation of Annual Client reviews as required, in conjunction with Portfolio Management.
Work with branches and other internal referral sources to generate pipeline.
Annual goals will be established for lending and new deposit production.
Key Strengths and Qualities
Proven leadership ability and relationship sourcing, with excellent interpersonal communication skills.
Excellent consultative selling skills to acquire and manage new banking relationships.
Sharp business development focus and demonstrative innovative approaches.
Self-starter, someone who demonstrates by getting out in the marketplace.
Superior organizational skills.
Strong ability to make sound decisions with a high level of accuracy and problem-solving skills.
Background and Experience
Experience covering clients in the NY tri-state area with revenues of $1MM-50MM is required.
At least 7-10 years' experience in a small business lending and community banking environment.
Formal commercial credit training, with expertise in C&I and CRE products and uses.
A degree in Business, Accounting, Finance, or related field required.
Successful completion of a formal Bank Credit Training program preferred.
SBA 7A and 504 experience desirable.
Must have prior experience managing, maintaining and growing portfolios in a bank or related setting.
In-depth knowledge of all aspects of small business banking and an ability to learn new products and services quickly.
Ability and knowledge to offer sophisticated financial solutions and services while emphasizing the local feel of a community bank.
Proven ability to profile client needs; make appropriate inquiries; and understand client credit needs.
Knowledge of loan closing documents.
Knowledge of banking operations, systems, compliance, and regulatory issues.
Excellent written, verbal and presentation skills.
EEO Statement: Carver Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or any other protected class.
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$100k-160k yearly 3d ago
Manager, Claims Operations - Auto Non Injury Core and Express
USAA 4.7
Colorado Springs, CO jobs
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
We are hiring an Auto Non Injury Express and an Auto Non Injury Core - Manager, Claims Operations.
As a dedicated Manager, Claims Operations, you will lead and be accountable for auto, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provide feedback on the process and lead organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in the following location: Colorado Springs, CO. Relocation assistance is not available for this position.
What you'll do:
Inspect and review quality of claim files and provide feedback to employees as appropriate.
Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.
Proactively identify opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners
Build conditions for success removes obstacles, leads and champions change.
Achieve optimal productivity through leading workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.
Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.
Handle escalations and make appropriate decisions based on the policy.
Facilitate and guide employees through skill identification and developing for career progression. Support projects by serving as a subject matter expert.
Hire, develop, and coach claims employees for results delivery.
Consistently coach employees on claims handling and find opportunities to improve overall process and engagement
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.
2 years of direct team lead, supervisory or management experience.
Experience using and interpreting data to make decisions.
Demonstrated leadership, initiative, customer service and/or claims handling skills.
Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.
What sets you apart:
Current experience as a Claims Manager or Supervisor
2+ years handling Complex Non-Injury Auto coverage and liability decisioning
2+ years physical damage and/or auto injury claims experience
Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals
US military experience through military service or a military spouse/domestic partner.
Compensation range: The salary range for this position is: $103,450- $197,730.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$103.5k-197.7k yearly Auto-Apply 2d ago
VP Commercial Real Estate Lending - San Francisco
Hingham Institution for Savings 2.9
San Francisco, CA jobs
Founded in 1834, Hingham Institution for Savings is one of America's oldest banks. With a $4B balance sheet, we focus on providing specialty commercial real estate lending and deposit banking solutions to real estate investors, businesses, nonprofits, and families. The Commercial Lending Group originates conventional, construction, and special situation loan transactions - our mandate is broad and flexible - and we operate in Boston, Washington, D.C., and the San Francisco Bay Area. We focus on multifamily properties, with a lesser emphasis on industrial, mixed-use, and smaller office and retail properties. With a flat organizational structure, we offer rapid decisions on transactions up to $70 million dollars. We are one of the most profitable banks in the country and we are proudly independent. For talented commercial real estate lenders, we offer a stable platform for long-term career growth.
About the role
This individual will be responsible for originating commercial real estate loans in the San Francisco Bay Area, along with developing deposit relationships with our commercial real estate borrowers, with a specific focus on San Francisco itself. They will work closely with our extended team, including our other originators in Boston and Washington, as well as our Specialized Deposit Group.
Strong candidates will have a demonstrated record of origination, deep knowledge of the greater San Francisco Bay Area commercial real estate market, and good underwriting and valuation skills. We are interested in both senior and mid-level candidates.
This is a role for candidates that live in the Bay Area.
Members of our team work in-person and on a hybrid basis. This individual would have the opportunity to define the work environment that is most productive for them.
As a family-run company, we offer an excellent benefits package. Hingham is one of the most profitable banks in the country and our profit-sharing program offers all employees the opportunity to participate in this success.
401K Matching
Health Benefits with Employer Contribution
Life Insurance
Paid Time Off
Family Leave
Short & Long Term Disability
The pay range for this role is:
150,000 - 400,000 USD per year (San Francisco Office)
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$86k-109k yearly est. 3d ago
Branch Manager
Heritage Financial Credit Union 4.4
Newburgh, NY jobs
Here's a little about us:
Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams. Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive. We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals. We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed. Our values are at the heart of everything we do.
We believe in:
Integrity: We are honest and trustworthy in all of our dealings with our members, employees, and the community.
Excellence: We strive to provide our members with the best possible service.
Teamwork: We believe that we can achieve more together than we can alone.
Respect: We treat each other with dignity and respect.
Community: We are committed to giving back to the communities we serve.
What's in it for you?
Salary: $73,500 - $91,000 annually (based on experience)
Benefits:
· Paid Time Off & Paid Federal Holidays
· Medical, Dental, Vision & Life Insurance
· Employee Assistance Program
· Flexible Spending Accounts / HSA
· 401K Employer Match
· Educational Assistance
· Incentives and Merit Increases
· Paid Time to Volunteer
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Demonstrate understanding of HFCU's Mission, Vision and Core Values, along with expertise in HFCU's products and services, including all available tools and resources to effectively lead the branch.
Demonstrate engagement, enthusiasm, and passion for leading the branch. Provide guidance and support for each team member utilizing HFCU's Employee Performance Program, including but not limited to monthly 1x1 sessions.
Evaluate employee performance and provide feedback and coaching as needed.
Manage employee relation issues in a timely mannered and with professionalism toward resolution.
Demonstrate understanding and support of all HFCU initiatives for employee development and team engagement through collaboration with HFCU's training and development programs.
Consistently work with the team to develop an appropriate succession plan. Support recruiting in the hiring process.
Effectively communicate with department leaders and peers to develop a network of support and collaboration.
Facilitate communication of all necessary information with the team on a daily, weekly and monthly basis, including but not limited to daily huddles and monthly branch meetings.
Ensure member service standards are met through effective coaching and development of each team member. Handle all concerns and complaints in a professional and supportive manner, escalating situations with a recommended solution. Collaborate with departments to enhance member service as needed, and ensure proper follow through.
Partner with Business Intelligence to utilize all available tools and resource to analyze branch trends, recognize new ways to capture and grow business, and recommend possible solutions to Retail Leadership.
Assess branch trends in areas such as transactional, goal attainment and industry standards in order to make effective recommendations for annual headcount.
Assume complete responsibility for all areas of branchmanagement, including all day-to-day operations. Demonstrate proficiency in all operational tasks and sales processes, and ensure timely completion of all as expected by Retail Leadership. Demonstrate an ability to support and function in all branch positions as needed.
Proactively plan activities to aid in the attainment of monthly goals. Examples include, but are not limited to, in-branch call nights, collaboration with local businesses on membership drives, and dissemination of promotional information.
Prospecting and visiting local businesses for brand awareness and to meet our business and commercial goals.
Participate in community involvement to develop relationships with community leaders within your branch's geographical location, and across HFCU's field of membership, to increase brand awareness.
Oversee the branch's monthly financial budget to ensure necessary steps are taken to manage expenses, including the review of monthly variances. Partner with Retail Leadership to analyze and make recommendations around managingbranch profitability.
Developing sales service plan to help the branch meet their goal. The ability to pivot as the business needs change.
Proactively look for operational enhancements and research and share with direct leader.
Maintain a safe and sound work environment adhering to all audit and security expectations.
Participate in organizational team projects, representing Retail in a professional and competent manner.
Mentor and support new branchmanagers.
Performs other duties as assigned.
Requirements
EXPERIENCE:
3+ years as a BranchManager with Business Development is essential.
Experience on outbound calling/prospecting and visiting local businesses.
Experience understanding business and commercial products. Proficiency in Microsoft Office.
Extensive financial industry experience, including but not limited to cash handling, customer service, needs based selling, goal attainment, employee leadership and development, project and team participation and community development.
EDUCATION/CERTIFICATION:
Bachelor's degree and/or a comparable combination of education and experience. Notary License required or within 6 months of hire.
KNOWLEDGE:
This position requires that the employee gain a working knowledge of Bank Secrecy Act (BSA) requirements and how they will affect their work. The employee will comply with all requirements of the BSA and cooperate with the designated BSA Officer in assuring compliance.
SKILLS/ABILITIES:
Demonstrate the ability to think critically and creatively to problem solve and build business plans.
Demonstrate the ability to effectively collaborate with direct team, department leaders and line of business partners to achieve organizational goals.
Demonstrate self-awareness, discipline and a strong desire to learn and contribute to the success and wellbeing of self, team members and the organization.
Focus on customer service and lead by example.
Show strong attention to detail.
Highly organized with time and team management
An eagerness to grow the branch network and developing teams.
Demonstrate an ability to effectively communicate with internal and external members in a professional and respectful tone and manner.
Demonstrate a strong commitment to listening, anticipating and addressing the needs and concerns of internal and external members.
Ability to project a professional appearance and positive attitude at all times. Advanced analytical/technical knowledge pertaining to decision analysis and financial/budget administration.
$73.5k-91k yearly 1d ago
General Manager- Fulfillment Center Operations
Webster Fulfillment 3.9
Auburn, AL jobs
About Us
Webster Fulfillment is a leading 3PL dedicated to delivering exceptional customer experiences through operational excellence, cutting-edge technology, and a highly engaged team. We pride ourselves on fulfilling orders accurately and efficiently while maintaining the highest standards of service for our customers.
Position Overview
The General Manager (GM) is the senior operational leader responsible for overseeing all aspects of our warehouse fulfillment center, including production, quality, safety, operational efficiency, client performance, and team development. This role requires a hands-on, process-driven leader who can manage people leaders, hold teams accountable, and drive continuous improvement across the entire operation.
The GM ensures smooth day-to-day execution, financial performance, and a culture of excellence, safety, and accountability.
Key Responsibilities1. Operational Leadership & Execution
Lead all warehouse operations, including receiving, inventory management, order fulfillment, quality, and shipping.
Set clear daily, weekly, and monthly production goals and ensure teams are aligned to meet them.
Serve as the escalation point for operational challenges, making real-time decisions to keep the operation running efficiently.
Maintain a strong presence on the warehouse floor, modeling a hands-on leadership approach.
2. People Leadership & Performance Management
Directly manage and develop department managers and supervisors across all operational functions.
Build a culture of accountability, high performance, and teamwork.
Provide coaching, performance evaluations, and succession planning for key roles.
Ensure staffing levels meet business needs and support seasonal surges.
3. Quality, Compliance & Safety Oversight
Ensure all processes meet company quality standards and customer expectations.
Oversee safety programs, compliance initiatives, and regulatory requirements.
Conduct regular audits and partner with QA to reduce errors, defects, and customer complaints.
Drive root cause analysis and implement corrective actions to prevent recurrence.
4. Continuous Improvement & Process Optimization
Identify inefficiencies and lead initiatives to improve throughput, accuracy, and cost effectiveness.
Use Lean, Six Sigma, and data-driven problem-solving to improve processes.
Implement best practices across all functional areas, standardizing workflows and SOPs.
5. Customer Performance & Relationship Management
Partner with account management to ensure operational performance aligns with client expectations.
Participate in business reviews and client meetings as needed.
Resolve escalations in collaboration with the customer experience team.
Anticipate client needs and work proactively to strengthen service delivery.
6. Financial & Strategic ManagementManage operational budgets, labor costs, and productivity metrics to support financial targets.
Forecast labor and production needs based on order volume trends.
Support contract pricing, operational planning, and long-term facility strategy.
Monitor KPIs such as CPH, SLA performance, OTIF, and utilization to drive decisions.
7. Training, Development & Culture Building
Oversee training programs for managers and frontline teams.
Promote a culture where employees take ownership, identify issues early, and work together to solve problems.
Encourage open communication, continuous learning, and positive team morale.
Skills & QualificationsRequired:
7+ years of leadership experience in logistics, fulfillment, distribution, or supply chain.
Proven ability to lead managers and large teams in a high-volume warehouse environment.
Strong operational problem-solving skills with a data-driven mindset.
Experience improving processes using Lean, Six Sigma, or similar methodologies.
Strong communication, decision-making, and conflict-resolution abilities.
Ability to thrive in a fast-paced, hands-on, dynamic environment.
Preferred:
Experience in 3PL or multi-client fulfillment.
Knowledge of warehouse technologies, WMS systems, and operational KPIs.
Background managing P&L, budgets, or cost-related operational decisions.
Working Conditions
Full-time role; may require occasional evenings or weekends based on business needs.
Warehouse environment with regular standing, walking, lifting, and exposure to machinery and noise.
Fast-paced, physically active setting requiring frequent presence on the floor.
Compensation & Benefits
Competitive salary + performance-based incentives.
Comprehensive benefits package (health insurance, PTO, retirement plan, etc.).
Opportunities for professional development and career growth in a rapidly expanding company.
$43k-62k yearly est. 3d ago
Teller Manager I - Fort Pierce
Seacoast National Bank 4.9
Fort Pierce, FL jobs
This position processes customer transactions for a variety of routine to more complex financial transactions including but not limited to check cashing, account withdrawals and deposits. Responsible to balance cash drawers and coordinate teller line activity to ensure policy and procedure adherence. Assist customers with product line information and provide a quality customer experience. Identifies and refers sales opportunities to appropriate bank personnel to meet individual and department goals in order to support the organization's goals & values. Consistently gains the confidence and trust of others through honesty, integrity, and authenticity.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Relationship Building
Exhibit consistent relationship building including, but not limited to:
Prepare for various customer interactions
Build rapport
Effectively utilize and document open and closed-ended questions to understand current and future financial goals of customers
Match customer needs to Seacoast Bank products and services
Confidently and proficiently explain Seacoast Bank products and services to customers
Proven ability to create and enhance relationships based on customer needs
Ask for referrals from new and existing customers
Exhibit good listening skills and speak clearly and persuasively in positive or negative situations.
Respond promptly to customer needs and requests for service.
Quickly seek out appropriate people in more complex financial matters.
Able to balance business needs with customer requests while managing potential risk to bank.
Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation.
Participate in community, charitable or civic events.
Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization.
Display intermediate knowledge of consumer deposit and lending products and processes.
Exhibit high proficiency in outbound calling process.
Be highly proficient in identifying referral opportunities with internal business partners.
Deliver presentations regarding banking products/services through networking events.
Be highly proficient and help lead Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes.
Demonstrate advanced knowledge of small business deposit products and processes including account maintenance.
Operational Functions
Process checks, cash and the sale of negotiable instrument transactions adhering to the banks current policies and procedures.
Ensure branch adherence to AML/BSA requirements (Currency Transaction Reports, Suspect Activity Form, etc.), audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements to protect associates, clients, and bank assets. Assists in remediating audit / scorecard / QC deficiencies.
Proactively helps to resolve customer concerns in a timely, professional and positive manner, escalating issues to the next level of authority as needed.
Balance cash drawer daily and monitors own work for accuracy.
Follow instructions and responds to management direction to help resolve more difficult customer objections, and solves problems in a timely and positive manner to retain the customer relationship.
Adhere to Seacoast Bank's Code of Conduct.
Follow all safety and security procedures.
Manage day to day operations of the branch (including vault and ATM responsibilities).
Manage and updates documents for all audit and compliance requirements.
May support Branch leadership in operational functions in Branch leadership absence.
May be asked to provide feedback to Branch Leadership regarding coaching and development opportunities within the branch.
EDUCATION and/or EXPERIENCE:
High School diploma or equivalent required.
Minimum of 2 years cash handling experience required.
Minimum of 12 months previous experience in financial services experience required.
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.
#LI-MG1
The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills. Because these statements are general, the job description is used for a variety of purposes including: job evaluations; performance appraisals; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry, while observing both the spirit and letter of all government regulations, laws and bank policies and procedures.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$27k-31k yearly est. 1d ago
BRANCH MANAGER I- East Region Float
Dollar Bank, FSB 4.1
Cleveland, OH jobs
The BranchManager Trainee participates in a comprehensive retail training program while working toward individual business development and sales objectives. This role is responsible for building and leading a high-performing sales and service team, ensuring that each member contributes to the branch's success through a consultative sales approach.
A key focus of the BranchManager Trainee is developing team members through individualized coaching sessions and holding them accountable for overall performance. Additionally, this role actively drives business growth through proactive initiatives, including participation in community events and business networking opportunities. As a member of the Regional Banking Team, you will be responsible for supporting multiple branches within Dollar Bank's East Branches. These branches include Beachwood, Eastlake, Euclid, Maple, Mayfield, Mentor, Painesville, Richmond, University Heights. Travel reimbursement is provided after a specific mileage threshold is met.
Qualifications:
* Bachelor's Degree with two years of management experience in a retail environment including managing a staff, coaching, and meeting sales goals. Will consider High School Diploma/GED with six years of management experience in a retail environment including managing a staff, coaching, and meeting sales goals.
* Retail Banking and business development experience preferred.
* Ability to travel as needed to training.
* A valid driver's license and access to a reliable vehicle is required.
* Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.
Principal Activities and Duties:
* Deliver exceptional service in alignment with the Bank's Mission, Vision, and Values.
* Contribute directly to customer growth and retention by utilizing proactive strategies to develop business opportunities and deepen customer relationships.
* Actively support customer engagement by adhering to the Bank's service behaviors.
* Overseeing the team's service behaviors efforts, promoting products and services, and conducting call nights to follow up on leads.
* Foster a customer service-oriented team culture, where each member contributes to relationship building and operational integrity.
* Conduct daily team huddles, monthly team meetings, and individual coaching sessions to provide performance feedback.
* Represent the Bank professionally within the community, actively sourcing new relationships through involvement in local businesses, organizations, and charitable events.
* Consistently achieve all established customer service goals and targets.
* Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.
* Arithmetic skills to count money accurately.
* Computer literacy to access account information and process transactions.
* Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
* Maintain a professional appearance and conduct yourself in a professional manner at all times.
* Maintain the highest level of professional integrity and ethics.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Compensation Range:
$85k-105k yearly est. 1d ago
Branch Manager - Take Charge, Drive Results, Lead the Future (MultipleLocations)
LGE Community Credit Union 4.3
Atlanta, GA jobs
Your leadership isn't just about keeping the lights on-it's about fueling a high-performance culture where employees are fired up, service is legendary, operations run like clockwork, and risks are handled like a pro.
Forget just knowing the credit unions products-you need to master them, outmaneuver the competition, and bring your A-game in every member and colleague interaction. You'll be measured on your ability to drive member loyalty, generate revenue, build your business, engage your team, and increase membership all while navigating the complexities of banking regulations.
If you're the kind of leader who thrives on results and refuses to settle, this is your opportunity.
Who You Are:
Bachelor's degree preferred, or equivalent battle-tested experience
Prior experience in a management role with a proven track record of guiding teams effectively-because leading isn't optional
Strong sales and business development drive-because growth is the goal
Elite member service skills-your reputation starts here
Clear, concise communication-no fluff, no nonsense
Proven ability to coach and inspire-your team's success is your success
Master at juggling multiple priorities-chaos is just another challenge to crush
Knowledge of Microsoft Office Suite-because efficiency matters
This isn't just a management role-it's a leadership mission. Ready to make an impact?
#Branch #Manager #Retail #Banking #Credit Union
$51k-63k yearly est. 1d ago
Branch Experience Manager - Mobile| Full-Time
Avadian Credit Union 3.6
Mobile, AL jobs
The Branch Experience Manager at the Mobile Branch will guide, oversee, train, and evaluate the performance of branch staff and solve problems within established policies and guidelines. In this position, the employee will utilize service skills to deliver a delightful member and staff experience.
Functions and Responsibilities:
Managebranch staff including coaching, performance, and development.
Coach, train, and hold staff accountable for using Avadian's Sales Flow Model.
Ensure staff maintains a thorough knowledge of all Avadian products and services with the understanding of their features and benefits, as well as their processes, guidelines, and procedures.
Provide consistent communication to staff regarding 90-day action plans, goals and objectives, secret shops, corporate initiatives, and training opportunities.
Assess staff members in order to evaluate training comprehension, sales flow model confidence, and operational efficiencies. Ensure all staff has a thorough knowledge of Avadian's client relationship management system (CRM) including referrals, sales and contact events, phone logs, extended information, and reports.
Work with management to develop, communicate, and implement branch sales goals and directives while maintaining a delightful branch experience.
Monitor branch financial performance.
Work on weekends and serve in a relief capacity at other branches when needed.
Continuously recruit for future staff.
Actively learn, demonstrate, and foster the Avadian WHY statement in all actions and words.
Represent and promote Avadian in the communities we serve.
Perform other duties as assigned.
Requirements
Significant financial service and sales experience is required.
Must be proactive in maintaining member satisfaction and meeting member needs.
Must demonstrate the ability to work under a sales goal or sales quota system, and to meet branch sales objectives
Must have excellent written and verbal skills, positive attitude, pleasant demeanor, decisiveness, and professionalism.
Must work on weekends and serve in a relief capacity at other branches when needed.
Experience: Minimum three years of similar or related experience preferred.
Education: (1) College degree in business administration or related field preferred; or (2) high school diploma with extensive managerial experience at a financial institution.
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Please note - submitting a resume does not guarantee any future action by Avadian Credit Union.
Avadian Credit Union is an Equal Opportunity Employer.
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Avadian Credit Union - South Alabama Branches Jobs
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$42k-56k yearly est. 1d ago
Branch Manager - Rome
LGE Community Credit Union 4.3
Rome, GA jobs
Financial Center Manager/BranchManager - Take Charge, Drive Results, Lead the Future
This isn't just a management role-it's a mission. The BranchManager owns every aspect of their branch's success, commanding member relationships, financial performance, operational dominance, risk mitigation, people management, regulatory compliance, business expansion, and community impact.
Your leadership isn't just about keeping the lights on-it's about fueling a high-performance culture where employees are fired up, service is legendary, operations run like clockwork, and risks are handled like a pro.
Forget just knowing the credit unions products-you need to master them, outmaneuver the competition, and bring your A-game in every member and colleague interaction. You'll be measured on your ability to drive member loyalty, generate revenue, build your business, engage your team, and increase membership all while navigating the complexities of banking regulations.
If you're the kind of leader who thrives on results and refuses to settle, this is your opportunity.
Who You Are
Bachelor's degree preferred, or equivalent battle-tested experience
Prior experience in a management role with a proven track record of guiding teams effectively-because leading isn't optional
Strong sales and business development drive-because growth is the goal
Elite member service skills-your reputation starts here
Clear, concise communication-no fluff, no nonsense
Proven ability to coach and inspire-your team's success is your success
Master at juggling multiple priorities-chaos is just another challenge to crush
Knowledge of Microsoft Office Suite-because efficiency matters
This isn't just a management role-it's a leadership mission. Ready to make an impact?
#Branch #manager #Retail #Banking#Credit Union
$52k-63k yearly est. 1d ago
General Manager
TSI Group 4.3
Los Angeles, CA jobs
Located in Sun Valley, CA, the General Manager runs the division largely as a stand-alone leader with autonomy over the business. The GM will be responsible for creating vision, strategy and execution that will lead to growth and increased profitability of the company. The role will lead the growth and includes full P&L ownership. Key focus areas include Operational Performance and Fiscal Management, Sales Strategy, Business Development, Estimating. The GM leads a two-shift aerospace/defense plating operation team of direct and indirect reports in an office and shop environment.
Responsibilities
Cultivate a high-performance work environment that aligns core business strategies, drives stronger employee engagement, and creates a safe working environment for all employees.
Implement a culture of accountability with employees by establishing expectations and metrics for employees; communicating expectations; monitoring results and communicating poor performance.
Build out a team for growth and acquisitions with a focus on accounting and sales.
Ensure cross-training coverage and a strong bench is in place for all key roles.
Work hands-on with Operations and Commercial Teams to oversee the day-to-day operations and identify and develop plans to reduce waste and inefficiencies.
Ensure production schedule is current and accurate and jobs are prioritized in the shops.
Oversee procurement and subcontracting activities to ensure items are purchased within budget and meet contractual requirements.
Ensure a “safety first” working environment is prioritized for employees by developing safety awareness programs.
Oversee Environmental team including ensuring compliance and reporting
Monitor quality processes to ensure best-in-class field construction is achieved.
Quality approvals for Nadcap, FAA
While working closely with the Controller, own and manage the division's financial results, including profit & loss and balance sheet. Monitor revenue, expenses, assets, and liabilities, ensuring accurate reporting and compliance. Communicate financial performance and risks to leadership.
Conduct financial and operational analysis to support decision-making. Review key metrics, identify trends, and recommend improvements to drive efficiency and profitability.
Develop a solid understanding of the financials and identify areas of opportunities to improve the performance of the business.
Understand existing customer and vendor contracts; negotiate areas of risks including payment terms, warranty periods, etc.
Communicate financial results, potential risks, and action plans to improve performance to ownership.
Develop an intimate understanding of the business, product lines, and operations.
Develop and execute a strategy for growth including setting sales targets, business objectives, financial plans, and operations targets.
Leverage, develop and maintain strong working relationships with customers.
Protect and grow relationships with Boeing, Lockheed, and other aerospace customers
Oversee standard costing processes for individual components and assemblies, ensuring accurate per-piece cost calculations.
Manage custom project pricing, including both quoted and time & materials (T&M) approaches, to ensure competitive and profitable bids.
Develop and implement estimating strategies that align with business objectives and drive margin improvement and customer retention and acquisition.
Utilize and continuously improve estimating tools and systems to enhance accuracy, efficiency, and consistency in project cost assessments.
Experience, Qualifications & Attributes
At least 10 years of progressive experience manufacturing with experience in chrome plating/coatings and a strong focus on process improvement and operational leadership
Experience with engineered finishing processes (coatings, surface treatment, heat treatment, etc.) is relevant
Aerospace/defense experience would be ideal
A post-secondary level of education with preference for either a business management degree or engineering degree or relevant experience
Hands-on experience in working at a leadership level in a production environment, focused on quality control and process improvements
Familiar with OEM expectations and certification environments
Proven experience managing full P&L responsibility, including financial planning, reporting, and performance optimization
Demonstrated success in talent development, including recruiting, training, mentoring, and building high-performing teams
Experience leading remote or distributed teams, ensuring effective communication, collaboration, and results across multiple locations
Merger and acquisition experience is considered an asset, especially with integration and change management in manufacturing environments
Understands industry standards
Proven ability to lead multi-shift manufacturing environments
Strong leadership with the ability to motivate the team to grow the business.
Excellent judgment, strategic thinking, and creative problem-solving skills.
Skilled in negotiation and conflict resolution, fostering a collaborative and productive work environment.
Exceptional relationship-building and communication skills with employees, customers, and stakeholders.
Financial acumen to support P&L management, costing, and pricing models.
High standards of ethics, integrity, accountability, and respect for others.
Adaptable and resilient, able to lead through change and drive continuous improvement.
We thank all interested parties but only those selected will be contacted to move forward.
$116k-188k yearly est. 5d ago
Branch Manager, East Region
Dollar Bank, FSB 4.1
Pittsburgh, PA jobs
The BranchManager I, participates in a comprehensive retail training program while working toward individual business development and sales objectives. This role is responsible for fostering a high-performing sales and service team, ensuring that each member contributes to the branch's success through a consultative sales approach.
A key focus of the BranchManager I is enhancing team performance through individualized coaching sessions and holding team members accountable for their goals. Additionally, this role actively drives business growth through proactive initiatives, including participation in community events and business networking opportunities. This position requires travel to multiple branch locations within the East Region. These branch locations include: Braddock Hills, Penn Hills, Oakland, Squirrel Hill, Greengate, Hyndman, Ligonier, Scottdale, Westmoreland, Mt. Pleasant. Travel reimbursement is provided once milage threshold is met.
Education and Experience Requirements:
* Candidate must have one of the following:
o Bachelor's Degree with three years of solid management experience in a retail environment including managing a staff, coaching, and meeting sales goals.
o High School Diploma/GED with seven years of solid management experience in a retail environment including managing a staff, coaching, and meeting sales goals.
o High School Diploma/GED with three years of retail banking experience as a BranchManager.
* Retail Banking and business development experience preferred.
* Ability to travel as needed to training.
* A valid driver's license and access to a reliable vehicle is required.
* Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.
Essential Functions:
* Deliver exceptional service in alignment with the Bank's Mission, Vision, and Values.
* Contribute directly to customer growth and retention by utilizing proactive strategies to develop business opportunities and deepen customer relationships.
* Actively support customer engagement by adhering to the Bank's service behaviors.
* Overseeing the team's service behaviors efforts, promoting products and services, and conducting call nights to follow up on leads.
* Foster a customer service-oriented team culture, where each member contributes to relationship building and operational integrity.
* Conduct daily team huddles, monthly team meetings, and individual coaching sessions to provide performance feedback.
* Represent the Bank professionally within the community, actively sourcing new relationships through involvement in local businesses, organizations, and charitable events.
* Consistently achieve all established customer service goals and targets.
* Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.
* Arithmetic skills to count money accurately
* Computer literacy to access account information and process transactions
* Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
* Maintain a professional appearance and conduct yourself in a professional manner at all times.
* Maintain the highest level of professional integrity and ethics.
* All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
$70k-87k yearly est. 1d ago
Branch Manager, North Region
Dollar Bank, FSB 4.1
Pittsburgh, PA jobs
The BranchManager I participates in a comprehensive retail training program while working toward individual business development and sales objectives. This role is responsible for fostering a high-performing sales and service team, ensuring that each member contributes to the branch's success through a consultative sales approach.
A key focus of the BranchManager I is enhancing team performance through individualized coaching sessions and holding team members accountable for their goals. Additionally, this role actively drives business growth through proactive initiatives, including participation in community events and business networking opportunities.
As a member of the Regional Banking Team, you will be responsible for supporting multiple branches within Dollar Bank's Northern Market. These branches include North Hills, Richland, Wexford, Cranberry, and Butler. Travel reimbursement is provided after a specific mileage threshold is met.
Education and Experience Requirements:
* Candidate must have one of the following:
o Bachelor's Degree with three years of solid management experience in a retail environment including managing a staff, coaching, and meeting sales goals.
o High School Diploma/GED with seven years of solid management experience in a retail environment including managing a staff, coaching, and meeting sales goals.
o High School Diploma/GED with three years of retail banking experience as a BranchManager.
* Retail Banking and business development experience preferred.
* Ability to travel as needed to training.
* A valid driver's license and access to a reliable vehicle is required.
* Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.
Essential Functions:
* Deliver exceptional service in alignment with the Bank's Mission, Vision, and Values.
* Contribute directly to customer growth and retention by utilizing proactive strategies to develop business opportunities and deepen customer relationships.
* Actively support customer engagement by adhering to the Bank's service behaviors.
* Overseeing the team's service behaviors efforts, promoting products and services, and conducting call nights to follow up on leads.
* Foster a customer service-oriented team culture, where each member contributes to relationship building and operational integrity.
* Conduct daily team huddles, monthly team meetings, and individual coaching sessions to provide performance feedback.
* Represent the Bank professionally within the community, actively sourcing new relationships through involvement in local businesses, organizations, and charitable events.
* Consistently achieve all established customer service goals and targets.
* Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.
* Arithmetic skills to count money accurately
* Computer literacy to access account information and process transactions
* Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
* Maintain a professional appearance and conduct yourself in a professional manner at all times.
* Maintain the highest level of professional integrity and ethics.
* All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
$70k-87k yearly est. 1d ago
Branch Manager
Minnwest Bank 4.1
Lewiston, MN jobs
About Minnwest: Minnwest is a family owned, community bank based in Minnesota and South Dakota. We believe our success is measured by the extent in which we have a positive impact on the communities we serve. We are committed to building strong, vibrant communities through our core values:
The customer is the first priority.
We will keep all of the commitments we make.
We are the people who get things done.
We will work together as a team.
Job Summary: The BranchManager oversees the retail operation of a single branch location. They will be responsible for the onboarding, training and development of Universal Bankers within that branch. This role is accountable to grow deposits, retail loan volume, referrals to other business lines, increase digital adoption and make the branch network easier to do business with. This role works closely with the District Manager to engage employees and takes responsibility for communicating critical information up and down the branch organization. Also responsible for leading front-line change management.
Duties and Responsibilities (including but not limited to):
Hire, train, develop and supervise Universal Bankers and manage retail branch staff to ensure proper lobby coverage. Perform as a backup for UB coverage when additional staff is needed
Develop UBs through the appropriate level of phase training, adhere to the UB rotation model and managebranch staffing according to staffing model guide for maximum effectiveness and service quality
Work with District Manager to set appropriate sales goals for staff. Responsible for coaching and holding staff accountable to these goals and results.
Accountable for branch retail deposit and loan volume including retail credit quality
Leads branch sales meetings and participates in L10 meetings. Works with Market President to delegate local branch maintenance duties, donation planning, community events, etc.
Minimum Requirements:
Post-Secondary degree or equivalent work
1 to 2 years' experience in a management capacity
2 years of front-line retail customer service experience
1 to 2 years' experience selling products and services
Ability to multi-task, be organized, effective time management and ability to communicate with customers in a professional manner
Ability to work with a wide variety of personalities in a courteous and professional manner
Strong math and analytical skills
Ability to evaluate direct and indirect reports on their overall performance
Preferred Qualifications:
Four-year college degree
2 years of experience in a management or supervisory capacity with responsibility for 3+ employees. Preference to the retail department in a community bank
High level leadership skills
Ability to think strategically and foster high ethical standards in executing on the bank's purpose, mission, values and goals
Schedule: Monday - Friday: 8:00 a.m. - 5:00 p.m.
Workplace Environment:
Requires face-to-face interaction and coordination of work with other employees and departments, and in-person interaction.
Working at a computer and utilizing a telephone
May involve traveling for training or meetings
Occasionally lifting up to 50lbs
Salary Range: $66,740 - $75,000 annually
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. The salary range represents anticipated base pay for this role. The actual pay offered will consider internal equity and may vary based on factors including but not limited to work location, candidate's job-related knowledge, skills, and experience, among other factors.
Minnwest Benefits: In addition to salary, Minnwest Bank offers a comprehensive benefits package, including incentive and recognition programs. Minnwest Bank is focused on taking care of our employees and their families, and supporting their health and financial well-being, including:
Comprehensive Medical, Vision and Dental Insurance
Retirement savings including 401(k) with Employer Match and Employee Stock Ownership Plan (ESOP)
Paid Holidays and Competitive Paid Vacation Days
Paid Parental Leave
Short- and Long-Term Disability
Life, Critical Illness, and Accidental Insurance
Tuition Reimbursement and Career Development Opportunities
Employee Assistance Program (EAP)
Paid Time Off to volunteer in your community
Opportunities to connect with others through our diversity and inclusion focused Employee Resource Group
All benefits are subject to eligibility requirements.
A full background check, including federal, state, county, and civil, and general financial credit check will be conducted on the final candidate for this position. Candidate must pass the background check and financial credit check in order to obtain employment with Minnwest. Failure to meet any of the requirements may result in a rescission or your offer of employment.
EEO: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$66.7k-75k yearly 1d ago
Branch Manager
Renasant Bank 4.3
Memphis, TN jobs
Job ID 2025-14764
The BranchManager will drive a best in class branch experience for customers and employees by leading, coaching and managing in 5 primary areas of responsibility: customer engagement/sales execution, service execution, operational excellence, leadership and management. With a deep understanding of the Renasant Bank customer engagement model, you spend time mentoring and inspiring team members all while serving as a role model for your team and strengthening the community in which you serve. As a result of the BranchManager leadership and coaching, the branch is expected to exceed all sales, service and operational goals by executing service, sales and marketing strategies for the branch. The BranchManager is accountable for growth goals set by market opportunity and will effectively partner with market leaders to serve the lending needs of small business and consumer customers. Market opportunity may drive a greater dedication to the business lending needs with expectation to achieve lending goal.
RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER
Responsibilities
Ensure best in class customer experience by implementing, coaching and developing branch teammates on our service excellence standards
Implement Understanding You Customer Engagement model consistently through coaching, role modeling, and developing branch teammates
Achieve consistent and balanced branch results in deposit growth, loan growth through referrals, branch income and noninterest expense management and the sale of other bank products and services
Maximize sales opportunities by developing new business and maintaining existing relationships, including business development calls and representing the bank at community and customer events
Hold individuals and team accountable to achievement of their sales, service and operations objectives to include individual loan growth goals when applicable
Create a daily individual and branch/team level focus on deepening customer relationships and consistent execution of service standards, customer retention, etc.
May be responsible for the development of small business and consumer loans (i.e. management of customers through the loan process from origination to closing) as well as effective overall portfolio management for an individual book of business
Carry ultimate responsibility for all operational functions and procedures for the branch, including but not limited to retail processes, audit matters and retail documentation, and when applicable, may supervise an assistant branchmanager who will oversee these responsibilities, and engaging and communication with the Retail Branch Administrators, among others
Maintain a culture of risk management, including but not limited to managing operational losses, controllable losses and controllable expenses for the branchManagebranch team, including but not limited to hiring, scheduling, coaching, discipline, performance development (or improvement), identifying and scheduling learning and development opportunities aligned with core values and behaviors
Serve as a backup to the internal customer needs as branch staffing requires
May supervise one or more individuals who supervise other employees and/or processes in the branch and/or have oversight for multiple branches
Responsible for facility management, including but not limited to maintenance needs and security, opening and closing procedures
Perform other related duties as assigned
Qualifications
High school diploma or equivalent. College education preferred, but not required
Minimum of 3 years of retail banking experience, or comparable experience deemed transferable
Minimum of 2 years of leadership/coaching experience and successful personal sales experience in a customer facing role
Minimum of 1 year business development experience preferred
If branch has a lending growth goal in excess of $500,000:
Minimum of 3 years of direct lending experience including small business and consumer lending product or equivalent experience working in a credit related function and;
Demonstrated ability to read, analyze and interpret balance sheets and income statements
Effective written and verbal communication skills
Ability to solve problems and make decisions quickly and effectively to positively impact the business and the customer experience
Ability to manage a diverse team with a strong sense of teamwork; ability to work cooperatively in a team environment as well as partner with other lines of business
Attention to detail with strong record of accuracy in handling of transactions
Comfortable using a variety of technology software products to process transactions
Strong analytical skills and attention to detail with strong record of accuracy in handling of transactions
Ability to effectively handle multiple priorities and adapt effectively as business needs and pace changes
Proven time management and organizational skills, ability to effectively handle multiple priorities and adapt effectively as business needs and pace changes
Ability to travel for business development and market meetings, as well as travel required for training and development opportunities
Physical Demands
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.
Work Environment
The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May".
This is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.
This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.
$40k-52k yearly est. 1d ago
Manager, Branch Office - Deptford
Navy Federal Credit Union 4.7
Woodbury, NJ jobs
To manage and direct all activities of a small/medium full service branch office operation by overseeing the efficient operation of the branch to ensure operational functions are completed and properly performed by branch staff.
Responsibilities
Manage, direct and motivate the branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts
Lead cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits
Manage staff to ensure vault opening, closing and balancing procedures are completed
Increase productivity of branch office by implementing relevant employee training, establishing team development goals and eliminating inefficiencies
Lead outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor/trade shows and events
Oversee recruiting/selection, on-boarding and initial training of team members
Administer budget, purchasing, tracking and records retention for business expenses
Lead team to achieve and maintain product, service and business goals, including cross servicing of Navy Federal products and services
Promote member service excellence and lead team to deliver quality service
Liaise with other branches to support business growth and continuity of regional operations
Analyze reports and conduct trend analysis to optimize business performance
Analyze and solve problems without clear precedent
Ensure compliance with all security, safety and emergency preparedness procedures
Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.
Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures using established guidelines
Resolve employee concerns by ensuring employees receive mediation to resolve issues in somewhat difficult situations
Perform supervisory/managerial responsibilities:
Manage daily activities
Ensure adequate/skilled staffing; select employees
Establish performance goals and priorities
Prepare, conduct and review performance appraisals
Develop, mentor, and counsel staff
Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
Ensure section/branch goals and objectives align with division/department strategy
Ensure efficiency of operations
Perform other duties as assigned
Qualifications
Three years' experience in grade level 76 (or higher) or applicable external experience
Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience
Experience in leading and managing in diverse and complex operational environments
Advanced knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts
Advanced knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts
Advanced knowledge of functions relating to cash and ATM operations
Working knowledge of financial institution and lending practices, principles and regulations
Working knowledge of retail banking industry best practices
Experience in member/customer service operations
Experience in responding to requests regarding complex financial information/data
Experience in supervising and leading employees
Experience in training and developing staff
Exposure to developing/maintaining community and command relations
Ability to manage multiple priorities independently and/or in a team environment
Effective skill analyzing statistics and reports to determine business performance and trends
Effective organizational, planning and time management skills
Effective skill exercising initiative and using good judgment to make sound decisions
Effective skill interacting with staff, management, vendors and members diplomatically and tactfully
Effective verbal and written communication skills
Effective word processing and spreadsheet software skills
Desired Qualifications
Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience
Working knowledge of Navy Federal products, services, programs, policies and procedures
Hours: Available Monday - Saturday: hours based on business needs.
Location: 1852 Deptford Center Road, Deptford NJ 08096
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.*
Fortune
100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom
Fortune
. 2025
Fortune
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and
Fortune
Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
$63k-78k yearly est. 1d ago
General Manager
Riverside Colorado 3.7
Fort Collins, CO jobs
Position Type: Full-time, Exempt
Industry: Hospitality / Resort / Retail / Food & Beverage
Salary range: $60,0000-$70,0000 plus benefits based on experience
About Riverside
Riverside Colorado is a unique destination in northern Colorado combining a boutique resort, general store, and coffee cart in a stunning natural setting along the river. We are committed to creating exceptional guest experiences while maintaining strong values around sustainability, safety, inclusion, and respect for our staff, guests, and surrounding wildlife.
This is a hands-on leadership role. Our General Manager is a working leader who thrives in a fast-paced, dynamic environment and is comfortable wearing many hats.
Position Overview
The General Manager is responsible for overseeing all day-to-day operations of Riverside Colorado, ensuring smooth resort operations, exceptional guest experiences, and a positive, safe work environment for staff. This role requires strong hospitality and retail experience, operational expertise, comfort with technology and systems, and a willingness to jump in wherever needed.
This is not a clock-in/clock-out position. Flexibility, ownership mindset, and a strong work ethic are essential.
Key Responsibilities Operations & Facilities
Oversee daily resort operations, including lodging units, general store, coffee cart, shuttle service, and common areas
Ensure all guest units are clean, safe, and presentable; assist with cleaning when housekeeping is not onsite
Maintain all common areas (restrooms, fire pits, cook areas, signage, lighting, etc.)
Supervise vendors, contractors, and service providers
Coordinate equipment maintenance and repairs with vendors
Act as incident commander during emergencies; manage on-site security when present
Maintain first aid kits and remain CPR/first aid trained
Staff Leadership & Culture
Create and manage staff schedules across all departments, including Facilities and Housekeeping
Manage housekeeping staff and laundry services
Assist with hiring, training, and termination of staff in accordance with company policies
Work closely with HR leadership to uphold company values and ensure a safe,
respectful workplace
Train all staff on systems, processes, and operational standards
Guest Experience & Reservations
Manage reservations and lodging inventory
Oversee Cloudbeds and all OTA platforms
Manage guest communications via phone, email, OTA messaging, and Whistle
Support special events, programming, and private parties in collaboration with the events
team
Schedule shuttle operators to ensure guest transportation needs are met
Retail, Inventory & Food Safety
Oversee purchasing and inventory for all departments, including food, beverages, housekeeping supplies, general store, and coffee cart
Coordinate with Mishawaka's restaurant on prepackaged goods needs
Ensure food safety standards and compliance are maintained. Must be food safety
trained to meet Health Department requirements
Administration & Systems
Ensure invoices are routed to bookkeeping in a timely manner
Review, update, and improve systems and processes across operations
Manage shared Google Drive and documentation
Participate in weekly operational meetings
Support sustainability initiatives with flexibility and practical implementation
Qualifications
Preferred college degree with an Associate or Bachelor's level of achievement
Advanced computer skills including Google drive, Excel, Canva or other intermediate
level graphics software
Minimum 3 years experience managing Cloudbeds software
Minimum 3 years experience in management at a corporate hospitality company
Willingness to: Train and become a trainer on espresso machine, front desk clerk trainer, manage and do housekeeping on a regular basis as needed and manage and do light maintenance of the resort
Strong operational background with hands-on leadership experience
Strong organizational, communication, and problem-solving skills
Amenable to working evenings, weekends, and holidays as needed
Commitment to guest service, team culture, safety, and sustainability
Must have a clean driving record
What We're Looking For
This role is ideal for someone who:
Takes pride in ownership and accountability
Is comfortable rolling up their sleeves and leading by example
Thrives in hospitality environments that require flexibility and adaptability
Cares deeply about team culture, guest experience, and the surrounding environment
How to Apply
Please submit your resume and a brief cover letter to *********************** explain why you're interested in Riverside Colorado and what excites you about this role.
$60k-70k yearly 1d ago
General Manager Position
Riverside Colorado 3.7
Colorado jobs
- Riverside Colorado
Reports To: Ownership
Position Type: Full-time, Exempt
Industry: Hospitality / Resort / Retail / Food & Beverage
Salary range: $60,0000-$70,0000 plus benefits based on
experience
About Riverside Colorado
Riverside Colorado is a unique destination in northern Colorado combining a boutique resort,
general store, and coffee cart in a stunning natural setting along the river. We are committed to
creating exceptional guest experiences while maintaining strong values around sustainability,
safety, inclusion, and respect for our staff, guests, and surrounding wildlife.
This is a hands-on leadership role. Our General Manager is a working leader who thrives in a
fast-paced, dynamic environment and is comfortable wearing many hats.
Position Overview
The General Manager is responsible for overseeing all day-to-day operations of Riverside
Colorado, ensuring smooth resort operations, exceptional guest experiences, and a positive,
safe work environment for staff. This role requires strong hospitality and retail experience,
operational expertise, comfort with technology and systems, and a willingness to jump in
wherever needed.
This is not a clock-in/clock-out position. Flexibility, ownership mindset, and a strong work ethic
are essential.
Key Responsibilities
Operations & Facilities
Oversee daily resort operations, including lodging units, general store, coffee cart,
shuttle service, and common areas
Ensure all guest units are clean, safe, and presentable; assist with cleaning when
housekeeping is not onsite
Maintain all common areas (restrooms, fire pits, cook areas, signage, lighting, etc.)
Supervise vendors, contractors, and service providers
Coordinate equipment maintenance and repairs with vendors
Act as incident commander during emergencies; manage on-site security when present
Maintain first aid kits and remain CPR/first aid trained
Staff Leadership & Culture
Create and manage staff schedules across all departments, including Facilities and Housekeeping
Manage housekeeping staff and laundry services
Assist with hiring, training, and termination of staff in accordance with company policies
Work closely with HR leadership to uphold company values and ensure a safe,
respectful workplace
Train all staff on systems, processes, and operational standards
Guest Experience & Reservations
Manage reservations and lodging inventory
Oversee Cloudbeds and all OTA platforms
Manage guest communications via phone, email, OTA messaging, and Whistle
Support special events, programming, and private parties in collaboration with the events
team
Schedule shuttle operators to ensure guest transportation needs are met
Retail, Inventory & Food Safety
Oversee purchasing and inventory for all departments, including food, beverages,
housekeeping supplies, general store, and coffee cart
Coordinate with Mishawaka's restaurant on prepackaged goods needs
Ensure food safety standards and compliance are maintained. Must be food safety
trained to meet Health Department requirements
Administration & Systems
Ensure invoices are routed to bookkeeping in a timely manner
Review, update, and improve systems and processes across operations
Manage shared Google Drive and documentation
Participate in weekly operational meetings
Support sustainability initiatives with flexibility and practical implementation
Qualifications
Preferred college degree with an Associate or Bachelor's level of achievement
Advanced computer skills including Google drive, Excel, Canva or other intermediate
level graphics software
Minimum 3 years experience managing Cloudbeds software
Minimum 3 years experience in management at a corporate hospitality company●
Willingness to: Train and become a trainer on espresso machine, front desk clerk trainer,
manage and do housekeeping on a regular basis as needed and manage and do light
maintenance of the resort
Strong operational background with hands-on leadership experience
Strong organizational, communication, and problem-solving skills
Amenable to working evenings, weekends, and holidays as needed
Commitment to guest service, team culture, safety, and sustainability
Must have a clean driving record
What We're Looking For
This role is ideal for someone who:
Takes pride in ownership and accountability
Is comfortable rolling up their sleeves and leading by example
Thrives in hospitality environments that require flexibility and adaptability
Cares deeply about team culture, guest experience, and the surrounding environment
How to Apply
Please submit your resume and a brief cover letter to *********************** explain why
you're interested in Riverside Colorado and what excites you about this role.