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Online merchant skills for your resume and career
13 online merchant skills for your resume and career
1. Customer Satisfaction
- Continue to receive high ratings for customer satisfaction and delivery service, with a customer feedback score of 99.2%.
2. Apparel
Apparel is anything worn especially formal clothes; outerwear; garments; attire; raiment worn on an important occasion to protect, wrap, adorn or beautify the body. Apparel also refers to clothing of a specific type that is sold in stores. Product categories include everything from basic items like underwear, badges, jewelry to luxury items. The general classification of clothing is as follows: men's wear, women's wear, children's wear, and others.
- Sell sports apparel through eBay auctions.
- Manage brand consistency with Apparel - involvement in meetings to improve Footwear and Accessory products to work back to Apparel.
3. Product Line
Product line is a collection of similar or related products that may be under a single brand manufactured by the same company. It may include different varieties of a specific product of a brand which comes in different categories. In other cases, the product line may differ in some characteristics despite being from the same manufacturer.
- Developed business plans for online businesses emphasizing factors like product line, pricing, inventory, and marketing strategy.
- Design and Development of Web Site for complete product line including detailed description, and high quality photographs to enhance sales.
4. Retail Business
- Launched and managed successful online retail business.
- Created, marketed and managed a successful online retail business with over 1,100 sales as of 4/20/16.
5. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Prioritized superb customer service to qualify for Amazon s stricter qualification for selling during holiday seasons.
- Provided customer service via phone, email, and text messaging concerning merchandise.
6. Product Prices
- Determine and set product prices for optimal profits.
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- Compose descriptions and photographs of merchandise for posting to online shopping Web sites.
- Developed merchandising & promotional activities to drive purchase through program web sites.
8. Customer Orders
- Fill customer orders by packaging sold items and documentation for direct shipping or by transferring order to manufacturer or third-party distributor.
- Organized daily customer orders and managed reverse logistics.
9. Market Research
Market research is a collective effort to collect information related to a consumer's needs and wants. It is a systematic approach that involves recording and analysis of both qualitative and quantitative data. Market research helps a business to identify a target market correctly and identify the gaps in potential consumer's expectations.
- Conduct market research analysis to identify electronic commerce trends, market opportunities, or competitor performance.
10. Process Payments
- Receive and process payments from customers, using electronic transaction services.
- Receive and process payments from customers, using electronic transaction services.
11. Online Business
- Summer internship where I was responsible for conducting retail activities for online business.
12. E-Commerce
- Recommended and managed external partners for e-commerce and marketing initiatives; negotiated media buys across multiple channels.
- Implement modifications to existing website e-commerce products/services offerings.
13. KPI
- Developed an online process with KPI's Segments, Targets for a regional Self-storage company that increased acquisitions by 120%.
- Derive performance data directly from SQL / MySQL and port to Excel for performance and KPI correlation and reporting.
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List of online merchant skills to add to your resume
The most important skills for an online merchant resume and required skills for an online merchant to have include:
- Customer Satisfaction
- Apparel
- Product Line
- Retail Business
- Customer Service
- Product Prices
- Web Site
- Customer Orders
- Market Research
- Process Payments
- Online Business
- E-Commerce
- KPI
Updated January 8, 2025
