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Online retailer skills for your resume and career
Updated January 8, 2025
1 min read
Below we've compiled a list of the most critical online retailer skills. We ranked the top skills for online retailers based on the percentage of resumes they appeared on. For example, 42.0% of online retailer resumes contained customer service as a skill. Continue reading to find out what skills an online retailer needs to be successful in the workplace.
15 online retailer skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Here's how online retailers use customer service:
- Generate optimum results and positive feedback from great customer service while establishing procedures and set self-guidelines for professional online buyer/seller operations.
- Provide reliable customer service and satisfaction through on-time delivery and marketable products.
2. Photography
Here's how online retailers use photography:
- Experience with setting up auction pages, photography, communicating with buyers/customers, and shipping packages.
- Improved photography techniques to enhance all items presentation for increased sales and 100% of shipping dates were met or exceeded.
3. Market Research
Market research is a collective effort to collect information related to a consumer's needs and wants. It is a systematic approach that involves recording and analysis of both qualitative and quantitative data. Market research helps a business to identify a target market correctly and identify the gaps in potential consumer's expectations.
Here's how online retailers use market research:
- Performed market research to optimize price levels and maximize profitability/sales volume.
- Planed and conducted market research to identify sales opportunities.
4. Ebay Store
Here's how online retailers use ebay store:
- Own and Operate an eBay store along with running auctions.
- Inspect products, in a warehouse setting, apply detailed descriptions about each individual product on an eBay store online.
5. Retail Business
Here's how online retailers use retail business:
- Launched and managed successful online retail business.
- Created, marketed and managed a successful online retail business with over 1,100 sales as of 4/20/16.
6. Product Description
Here's how online retailers use product description:
- Design online storefront marketing materials, including product descriptions and titles for search engine optimization (SEO).
- Process payments through pay pal Update inventory based on product description in online store.
7. Search Engine Optimization
Here's how online retailers use search engine optimization:
- Managed agencies comprised of inbound marketing acquisition, public relations, search engine optimization, online reputation management among others.
- Increased search engine visibility by implementing search engine optimization best practices.
8. Web Design
Here's how online retailers use web design:
- Created store pages, item descriptions, and other web designs.
- Collaborated with web design and communications teams on standardization, design and production of marketing materials.
9. Customer Orders
Here's how online retailers use customer orders:
- Organized daily customer orders and managed reverse logistics.
- Fulfilled customer orders and properly shipped to locations while maintaining accuracy and profitability.
10. Customer Inquiries
Here's how online retailers use customer inquiries:
- Created and maintained auction listings, handled customer inquiries, maintained inventories, handled shipping packages.
- Assisted co-workers with escalated customer inquiries by being a member of the Customer Care Ambassador team.
11. Retail Store
Here's how online retailers use retail store:
- Managed an online retail store with Top Rated Seller Status and 100% positive feedback.
- Home Based Online Business Developed business plan and created online retail store.
12. E-Commerce
Here's how online retailers use e-commerce:
- Edited photo images and maintained photo shoot image library for e-commerce website.
- Recommended and managed external partners for e-commerce and marketing initiatives; negotiated media buys across multiple channels.
13. Product Research
Here's how online retailers use product research:
- Conduct product research to establish fair pricing and to provide premium information to all customers.
14. Facebook
Here's how online retailers use facebook:
- Developed and managed effective social media strategy utilizing local reviews, Facebook, MySpace and Twitter.
- Supervised and managed online reputation on social media sites including Facebook and Twitter.
15. Customer Relations
Here's how online retailers use customer relations:
- Surveyed buyers after completed transactions for the purposes of quality assurance, enhanced customer relationship, and repeated business.
- Supervised three employees in all facets of the business including sales and customer relations.
What skills help Online Retailers find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want.
List of online retailer skills to add to your resume
The most important skills for an online retailer resume and required skills for an online retailer to have include:
- Customer Service
- Photography
- Market Research
- Ebay Store
- Retail Business
- Product Description
- Search Engine Optimization
- Web Design
- Customer Orders
- Customer Inquiries
- Retail Store
- E-Commerce
- Product Research
- Customer Relations
- Customer Complaints
- Market Trends
Updated January 8, 2025
Updated January 8, 2025