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Online sales manager skills for your resume and career

Updated January 8, 2025

3 min read

Quoted expert

Roland Rust Ph.D.

Below we've compiled a list of the most critical online sales manager skills. We ranked the top skills for online sales managers based on the percentage of resumes they appeared on. For example, 18.9% of online sales manager resumes contained e-bay as a skill. Continue reading to find out what skills an online sales manager needs to be successful in the workplace.

15 online sales manager skills for your resume and career

1. E-Bay

Here's how online sales managers use e-bay:

Manage online storefronts in a variety of e-commerce formats, including e-bay and direct website sales.
Managed an e-bay and amazon stores.

2. Manage Inventory

Here's how online sales managers use manage inventory:

Worked with owner to manage inventory that was available for sale online.
Manage inventory, shipping, and customer support for online sales.

3. Facebook

Here's how online sales managers use facebook:

Produced & updated all 20+ Radio & TV social media networks/accounts (Facebook, Twitter, YouTube, Etc.)
Set up an advertising campaign on social media outlets such as Facebook, Twitter, and Golf Forum Websites.

4. Customer Complaints

Here's how online sales managers use customer complaints:

Resolve any online sales customer complaints in a friendly, timely, and courteous manner.
Oversee completion and accuracy of monthly financial statement, field and resolve escalated customer complaints, and drive profitability and efficiency.

5. Search Engine Optimization

Here's how online sales managers use search engine optimization:

Generate online traffic by utilization of Search Engine Optimization.
Rehabilitated company website while utilizing search engine optimization.

6. E-Commerce

Here's how online sales managers use e-commerce:

Designed, tested and administered e-commerce site: Created website specifications in collaboration with owner.
Performed market analysis with our e-commerce competition to remain competitive while also increasing sales.

7. Customer Orders

Here's how online sales managers use customer orders:

Fulfilled customer orders and properly shipped to locations while maintaining accuracy and profitability.
Processed customer orders including in stock items and custom drop ship items.

8. Sales Process

Here's how online sales managers use sales process:

Trained and mentored new Sales Managers in the new home construction sales process, product knowledge and sales technology systems.
Assist in the sales process by preparing products and concluding transactions.

9. Photoshop

Here's how online sales managers use photoshop:

Staged and captured photos of vehicles, edited the post with Lightroom & Photoshop.
Trained all Quickbooks, ADP, Photoshop employees.

10. Customer Support

Here's how online sales managers use customer support:

Maintained customer service through training and customer support.
Assisted with customer support and maintained pricing and item descriptors for several different online sales channels.

11. Customer Inquiries

Here's how online sales managers use customer inquiries:

Answered Phone Calls for Customer Inquiries/Orders * Collect Monies * Model Accessories and/or Clothing * Update Web page and Solicit New Clients
Resolve customer inquiries regarding products, service, and shipping.

12. Retail Sales

Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.

Here's how online sales managers use retail sales:

Perform retail sales services, ensuring customer satisfaction through friendly and informative interaction.
Execute and coordinate internet retail sales program

13. Sales Training

Here's how online sales managers use sales training:

Provided sales training for all newspapers under the corporate umbrella for launch of online recruitment products across the country.
Developed highly-effective sales training strategies for four-member sales team that consistently exceeded sales goals by 5% each month.

14. Ebay Store

Here's how online sales managers use ebay store:

Inspect products, in a warehouse setting, apply detailed descriptions about each individual product on an eBay store online.
Created & managed all aspect of eBay store that passed 2M annual sales in year 2.

15. Twitter

Here's how online sales managers use twitter:

Watched by 3 million on SnapChat and Twitter, and had over 60,000 in attendance at MetLife stadium.
Increased followers by 18% through printed materials and promoting Twitter feed at point of sale.

What skills help Online Sales Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on online sales manager resumes?

Roland Rust Ph.D.

Distinguished University Professor, David Bruce Smith Chair in Marketing, Executive Director, Center for Excellence in Service, Ph.D., Business Administration, University of North Carolina at Chapel Hill Marketing, University of Maryland

One might think that a stellar sales record would be most important, but that would be most relevant only if the individual has prior sales manager experience. If promoting a salesperson to sales manager, the thing that may be missing is administrative and managerial skills. In addition, we are in a technological revolution, driven by AI, which means that prior knowledge and experience with AI-related analysis would also definitely stand out (although probably hard to find).

Do you want to know more?

List of online sales manager skills to add to your resume

The most important skills for an online sales manager resume and required skills for an online sales manager to have include:

E-Bay
Manage Inventory
Facebook
Customer Complaints
Search Engine Optimization
E-Commerce
Customer Orders
Sales Process
Photoshop
Customer Support
Customer Inquiries
Retail Sales
Sales Training

Ebay Store
Twitter
Customer Feedback
Inventory Control
HTML
POS
USPS
Market Research
PowerPoint
Product Knowledge
Internet Sales
SEM
Real Estate

Trade Shows
QuickBooks
Business Development
Online Business
Digital Products
Customer Relations
Product Description
ROI
Customer Issues
Retail Store
FedEx
Sales Efforts

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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