Onsite manager job description

Competencies we value for this role include ethical conduct, the ability to be objective, are detail-oriented, have an enthusiastic demeanor and have a commitment to continuous improvement. Excellent written and oral communication skills, be customer-service oriented, proven, strong organizational skills. An ability to effectively prioritize in a multi-task environment and work under pressure. The ability to motivate, coach and constructively critique front-line administrative level employees and supervisory employees. Intermediate skills in the use of Microsoft Office products (Word and Excel). Bachelor’s degree in Human Resources or Business, or a related field; or at least 5 years of equivalent experience, 3-5 years of previous work within a staffing company or in customer service and 2 years or more experience supervising 150 employees or more in a metric driven environment.

Culture

The Staffmark Group experience is more than just a job.

• Opportunity. We are proud to be a part of RGF Staffing, a Recruit Holdings Co., Ltd., company – one of the largest staffing firms in the world. As an active contributor to the company, professional development and career advancement opportunities will be within your grasp!
• Award-winning teamwork. We have earned industry-leading recognition, such as ClearlyRated’s Best of Staffing Client Diamond and Best of Staffing Talent Awards.
• A commitment to diversity and inclusion. An equitable, inclusive, and diverse work environment are critical to the mission, vision and values of our company. We strive to foster authentic belonging for all the lives we touch. We are committed to supporting the diversity of each of our employees, and celebrating the inclusion of all types of thought, differences, and voices. We celebrate our differences and capitalize on them to promote creativity and equality, and to help change our world for the better. Every individual who works with us will be treated with respect, without exception.
• An engaging culture. Do you do your best work when you are challenged, inspired, and having fun? Us too! That is why the tenure of our internal staff is well-above the industry average.
• Excellent benefits. Our team’s health and life balance are important to us, so we offer competitive pay, cutting edge benefits, a generous Paid Time Off plan, and consistent recognition for a job well done.
• Training and support excellence. Bring your talent and commitment, and we'll provide the tools and resources you need to be successful on the job.
• Longevity and security – with over 50 years in the business and a national network of over 400 locations, we offer unlimited opportunities with tremendous growth potential.
• Learn more about us at www.staffmarkgroup.com

Required Language

Staffmark Drivers and our parent company, Staffmark Group, LLC, is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories.

Company DescriptionLet’s find your next job – together. Whether you’re looking for temporary work or a direct-hire job, Staffmark will connect you to an opportunity that closely matches your interests and skills. Staffmark is a proud member of Staffmark Group, an award-winning family of staffing brands with a national network of 450+ offices. We connect over 250,000 people to jobs each year, and we’re ready to put this expertise to work for you! Learn more at www.staffmark.com.

**Your Opportunity for Impact**

We are seeking a Talent Advisor to be the front-line support for employees to ensure excellence in delivery. As a Talent Advisor, you will manage and execute strategies to drive employee engagement, creativity, development, and performance.

**How you'll support your team...**

+ Execute programs that drive redeployment/retention, skill improvement, and efficient communication

+ Actively inform Talent of safety policies, standard methodologies, and updates

+ As Talent issues arise, make sure resolution occurs in a timely and professional manner

+ Based on feedback and engagement scores, drive for and execute process improvements as directed

+ Maintain balancing operational efficiency and delivering the highest quality services to meet the customer needs

+ Drive compliance to customer required processes

**Does this sound link you?**

+ Two years of administrative experience

+ Intermediate Excel experience

+ Proficient understanding of HR/staffing practices such as on-boarding, off-boarding, talent management, employment law, and contract language

+ Ability to actively build and maintain both internal and external business relationships

+ Results-Oriented, hardworking, and have strong attention to detail in a constantly evolving environment

**Our Value Proposition**

Kelly connects skilled people with some of the best companies in the world through our recruiting and outsourcing practices. As advocates for the value of all workers and workstyles, we're united by our passion to connect people to work and support them in reaching their greatest potential. Our work truly matters, and we know it. We celebrate each other's successes, because we're all in this together and we know that empowering others lifts us all. Come join us and you'll see we are a group of people dedicated to breaking down barriers for all people who want to work and connecting people to work that enriches their lives.

**Your Safety Matters**

Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

**Our Commitment**

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.

This Position Can Be Hired Anywhere in the United States.

**This is a Part-Time Position that requires Significant travel**

Join the Graebel team to build or expand your new career. We provide talent mobility and relocation solutions to Global 1000 firms and their employees. We pride ourselves on delivering exceptional customer service, and believe that happy and fulfilled employees make it happen. They innovate, take ownership of their work, and as a result, take great care of our internal and external clients. We value truth, love and integrity where you help foster an environment of respect, honor, and caring for those that interact with us. If you are ready to make a career move, please get in touch with us. We are looking for exceptional people who want to make a difference in the world.

Graebel's Onsite Service Manager performs in home supervision of household goods moves. Acts in the best interest of the transferee during the move process to ensure professional delivery of services for Clients and transferees at origin and/or destination.

Required Skills

+ Effectively examine pre-move and/or pre-delivery services in order to understand the specific requirements for the origin and/or destination via move documentation provided by move coordinators.

+ Provide notification and instruction to necessary agents/parties of Onsite Service Manager involvement, schedule, and role.

+ Perform introduction call with transferee and explain the OSM role. Identify any areas of concern or special requirements.

+ Schedule personal travel according to process training and guidelines. Following the completion of services, file expense reporting timely according to guidelines also.

+ On service days, acts as the intermediary between the transferee and the moving crew. Serves as the point of contact for either party on issues or concerns that may arise during the move. Oversee services performed, ensures proper inventory procedures are followed and signs paperwork on behalf of the transferee if requested. Ensures that the transferee's move expectations are met and addresses requests of the transferee.

+ Communicate updates with the transferee's customer service contact each day, including any concerns, issues, or unforeseen services that require immediate attention/authorization.

+ Record move story in Salesforce system upon return in accordance with guidelines and process timing.

+ Performs other related duties as assigned or requested.

Required Experience

+ High school or equivalent required. May include specialized classes beyond high school. An Associate's or a Bachelor's degree preferred.

+ Minimum of 2 years relocation or household goods moving experience required.

+ Willingness to obtain Graebel's OSM certification within 3 months.

Anticipated Salary and Benefits Summary - $22-25/hour in Denver. Comprehensive benefits package that includes: 401(k), health insurance (medical, dental, vision), Employee assistance program, paid time off based on years of service, paid holidays per year, life insurance and disability coverage

Our company's mission includes a commitment to a duty of care to our employees and their families, our clients, and our business partners. Duty of Care means we safeguard others from harm. As a result, Graebel Companies, Inc will be strongly encouraging all employees in the United States to be vaccinated for COVID-19. Successful candidates for employment will be asked to provide the company with information regarding their vaccination status after receiving a conditional offer of employment.

Graebel Companies, Inc. is an EEO/AA Employer M/F/Disabled/Vet