Customer Operations Manager jobs at OpenGov - 1105 jobs

Blockstream was founded in 2014 by Dr. Adam Back and a group of fellow cryptographers and engineers who are passionate about Bitcoin and its potential to change the world. Today, Blockstream is the leading Bitcoin company, providing cutting‑edge infrastructure solutions for enterprises, institutions, and individual Bitcoin users. We develop industry‑leading Bitcoin self‑custody solutions, Bitcoin‑based financial products, second‑layer scaling technologies, and enterprise‑grade blockchain infrastructure. This is a rare opportunity to join the legal team on the ground floor as the first paralegal and legal operations hire at Blockstream. You will have a direct impact on setting the legal culture at our company. You will build the systems, processes, and programs that will scale with us as we grow. You will have the opportunity to architect our approach from day one, shaping how we operate for years to come. The ideal candidate will want real ownership in optimizing the efficiency and effectiveness of our legal department. You will sit at the intersection of corporate and securities matters, complex transactions, legal documentation management, strategic planning, process improvement, and technology implementation. Your fingerprints will be on everything we build. What You'll Be Doing (Responsibilities): Corporate Matters: Organize corporate records and coordinate due diligence activities for mergers, acquisitions, and other corporate transactions. Maintain capitalization tables, option records, and corporate records, including shareholder and director information. Assist with organizing and preparing agendas and papers for board and/ or shareholder meetings and annual general meetings; take minutes, and coordinate correspondence with and requests from various directors. Assist in the preparation and filing of corporate documents such as articles of incorporation, bylaws, and minutes of meetings. Liaise and collaborate with internal and external parties across different jurisdictions to support subsidiary governance and ensure compliance with federal and state corporate laws and regulations. Legal Operations: Build legal operations infrastructure from scratch! Create intake processes that make it easy for the business to work with Legal. Develop metrics and reporting to track Legal team performance and workload and to measure success against strategic plans. Develop and implement operational and technology strategies to enhance Legal department performance and project management.Lead document management for the Legal team, including organization of legal shared folders, management of all standard contracts and playbooks, creation and updates of policies, templates, and self‑service resources for implementation across business units and stakeholders. Work with other departments to improve cross‑functional processes and efficiency. What We Look For In You (Required Qualifications): BA/BS with a Paralegal certificate from an accredited institution. 5-10 years of experience as a corporate paralegal with progressively increasing responsibilities and accomplishments. Experience working in a corporate legal department or law firm, familiarity with corporate governance practices, including corporate secretarial requirements and public company filings. Strong understanding of securities laws and regulations. Experience building or significantly improving legal processes and workflows with demonstrated project management skills. Proficiency in legal research databases, legal platforms, and corporate record‑keeping software. Strong computer skills, including expertise in Microsoft Office Suite. Excellent written and verbal communication skills. Experience working with senior executives. Impeccable professional ethics, integrity and judgment, and high level of discretion in handling confidential matters. Excellent organizational skills and superior attention to detail. Ability to work independently, prioritize, and meet deadlines in a fast‑paced environment. Team player who is results‑oriented and self‑motivated, with a strong customer service attitude. Nice To Haves (Preferred Qualifications): MBA or JD is a plus. Experience at a high‑growth tech startup or in‑house at a technology company. Experience in a global setting that interacted with stakeholders across a variety of time zones and countries. Stay Safe from Job Scams All official Blockstream communication will come from an @blockstream.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at ******************. Learn more about avoiding job scams here. #J-18808-Ljbffr

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high‑touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We're expanding our Customer Success organization at Intercom. Our Customer Success team drives growth by ensuring that our customers most effectively use Intercom and our AI Agent Fin to reach their business goals. As a Manager of our High‑Touch Customer Success team at Intercom, you will be responsible for and leading a team of world‑class Customer Success Managers. In this role, you will hire and develop a team of Customer Success Managers (CSMs) to act as trusted advisors who deliver unmatched value to our customers and foster long‑term partnerships. Your leadership will be key in driving customer outcomes with business objectives, directly impacting revenue expansion and retention. What will I be doing? You will hire, manage, and develop a High‑Touch Customer Success team. You will foster a healthy culture of continuous learning, accountability, and excellence on your team. You will act as a bastion of Intercom's values. You will motivate your team to build trusted customer relationships and deliver clearly‑defined value in the pursuit of consistent revenue growth. You will personally own customer relationships to build rapport and strengthen bonds with our customers; you will also serve as an escalation point to resolve customer challenges. You will internally influence cross‑functional partners to ensure we are driving positive customer outcomes. You will effectively represent and advocate for the needs and opportunities of customers within your portfolio. You will proactively forecast, track, and report on KPIs related to growth and retention across your portfolio. You will leverage data insights to inform strategies and optimize team performance. You will look for new and innovative ways to drive the success of our customers. What skills do I need? 2+ years of experience in a leadership role within Customer Success, Account Management, or a related field 5+ years of experience as a CSM, Account Manager, or related customer‑facing role at a B2B technology company; experience with consumption‑based pricing is a plus. Demonstrated success in driving revenue growth and achieving portfolio targets A passion for teaching, developing, and growing others Exceptional relationship‑building and communication skills with cross‑functional partners such as regional sales leadership and product/engineering teams to drive positive customer outcomes, as well as customers in the Small Business, Mid‑Market, and Key Account segments Ability to identify, analyze, and find creative solutions to complex problems Able to drive clarity for their team amid shifting priorities and competing initiatives Capable of handling competing priorities and projects in a fast‑paced environment High energy, self‑starter comfortable with ambiguity in entrepreneurial environments Ability to identify bottlenecks within internal processes, as well as design/implement repeatable and scalable solutions We are a well‑treated bunch with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program In‑office bicycle storage Fun events for Intercomrades, friends, and family! *Proof of eligibility to work in the United States is required. The OTE range for candidates within the Greater Chicago Area is $203,875 - $251,550. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). #LI-Hybrid Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of any protected group status under any applicable law. #J-18808-Ljbffr

Reports To: President/CEO Direct Reports: 8 roles (include Facilities/Manufacturing, Quality, Supply Chain, IT Managers) Indirect Reports: approximately 48 roles About CSI Control Solutions Inc. is a mid-sized, US-based specialty chemical manufacturer with a long-standing tradition of providing effective and economical solutions to our customers in the Pest Control, T&O, Consumer Products and Professional Animal Health Care markets. CSI is one of the fastest growing companies in the industry, and we are a subsidiary of ADAMA within the Consumer & Professional (C&P) Business Units, the 5th largest Agricultural Chemical company in the world! This thriving partnership enables us to not only offer the largest selection of products, but also to introduce innovative, differentiated products with combination chemistry and our exclusive access to the broadest array of Active ingredients in the industry! Summary The Director of Operations manages the organizations daily activities to ensure smooth and efficient operations be developing strategies, overseeing processes and managing budgets and resources. This includes production and facilities management (HSE/Maintenance/Quality/Distribution/IT), demand planning, supply planning and procurement, import/export logistics facilitation, inventory management, disposition, and accuracy, label and packaging procurement, packaging engineering, product label development, and third party manufacturing by performing the following duties personally or through subordinates. Essential Duties and Responsibilities include the following (other duties may be assigned): Manages demand planning, supply planning, and detailed production planning to drive effective and efficient delivery of goods Works collectively with ADAMA Global Supply Chain, supported business (sales) units, and finance to construct and achieve an inventory plan commensurate to business needs Manages company capital expenditures strategy and aligns with global and local teams to ensure timely execution. Oversees the IT function to ensure development and implementation of a strategic technology roadmap, aligning IT initiatives with key business objectives to drive operational efficiency and support company growth. Manages third party purchasing activities for active ingredients, labels, and packaging, including vendor selection and management, pricing negotiations, contract maintenance, buying, receiving, and issue resolution Manages the packaging design, engineering, and certification to meet EPA and DOT compliance standards while meeting the needs of supported business (sales) units. Manages the overall coordination and execution of local manufacturing, including capacity planning coordination, establishing priorities, creating and submitting production orders, bill of material creation and maintenance, EPA (Confidential Statement of Formula) compliance, production readiness, production posting, and end of campaign reconciliation (EOC) Plans, organizes, and directs manufacturing support functions such as production manual creation and maintenance, quality assurance, and quality management activities that includes customer complaint corrective action, follow-up, and closure coordination with US Quality Manager Establishes and maintains relationships with third party manufacturers, which includes developing new relationships, developing and managing formulation contracts, setting clear expectations, setting long term strategy, and making requests for production capability changes/improvements Manages the development, implementation, and maintenance of systems and processes to ensure accurate inventories throughout all locations including monthly finished goods inventory reconciliation and physical inventories. Also, leads the efforts to maintain the disposition and rework plan for slow moving, obsolete, damaged, and off-grade inventory, including disposal Manages the import/export process to ensure compliant, timely, and accurate inventory movements including shipment coordination, import/export documents, customs clearance, goods movements from in-transit location to storage warehouse or formulator, duty rate application, and internal communication Plans, organizes, and directs operations functions to facilitate new product commercialization and product change management as it relates to product stewardship and product development Builds relationships / rapport with technical formulation / production / Product Development counterparts within parent company. Also coordinates closely on related technical / product / formulation development issues with local Portfolio - Regulatory and Scientific teams and Product Managers Drives issue resolution with US Quality Manager and global technical staff of parent company on all domestic formulation development, resolution of related formulation problems, and quality assurance issues. Also communicates all quality issues associated with finished goods purchased from parent company Manages the creation and maintenance of all item master data in Dynamics GP system. Plans, organizes, and directs work plan (budget) activities including developing the annual supply plan; establishing third party purchase prices for contract manufacturing, active ingredients, labels, and packaging; and establishing the resulting product cost structure and inventory plan Facilitates continuous improvement and strategic objective achievement through designing, implementing, and executing goals and metrics that motivate people and drive results Exhibits competencies in managing and leading subordinates Demonstrates excellent interpersonal skills and confidence Performs role of a leader by motivating, inspiring others to perform well, while displaying passion and optimism regarding the business Develops skills of subordinates that support a changing, progressive organization that strives to meet the long-term vision of the company The above mentioned responsibilities and essential duties would generally be performed in various office settings utilizing computer based programs and other tools and means of effective communications. Competency: To perform the job successfully, an individual should demonstrate the following competencies: Leadership - Inspires and motivates others to perform well Quality Management - Looks for ways to improve and promote quality Visionary Leadership - Displays passion and optimism Business Acumen - Aligns work with strategic goals Cost Consciousness - Develops and implements cost saving measures Analytical - Generates creative solutions Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions Technical Skills - Shares expertise with others Customer Service - Responds promptly to customer needs; Meets commitments Interpersonal - Maintains confidentiality Oral Communication - Responds well to questions; Participates in meetings Team Work - Contributes to building a positive team spirit Written Communication - Presents numerical data effectively Change Management - Develops workable implementation plans Delegation - Delegates work assignments; Sets expectations and monitors delegated activities Ethics - Treats people with respect Organizational Support - Follows policies and procedures Innovation - Meets challenges with resourcefulness Judgment - Includes appropriate people in decision-making process Planning/Organizing - Sets goals and objectives Professionalism - Follows through on commitments Quality - Looks for ways to improve and promote quality Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education/Experience: Bachelor's degree from a four year college or university in business, supply chain management, or a related field required, advanced degree preferred with ten or more years in supply chain management with a proven track record of effective management. Language Ability: Ability to read, analyzes, and interprets common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Math Ability: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Computer Skills: To perform this job successfully, an individual must have knowledge of Microsoft Office software; Dynamics GP accounting software; Inventory software; Order processing systems; Manufacturing software and Database software. Certificates and Licenses: APICS and/or Purchasing Certification as plus. Supervisory Responsibilities: Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Cal-a-Vie Health Spa is a world-renowned, award-winning all-inclusive luxury wellness resort located in the scenic hills of North County San Diego. Inspired by the charm and elegance of the French countryside, Cal-a-Vie offers an immersive, transformational retreat that blends personalized wellness, world-class fitness, holistic spa therapies, and Michelin-inspired cuisine. Recognized by Condé Nast Traveler 5 years in a row, Travel + Leisure, Forbes, U.S.A Today & Newsweek, Cal-a-Vie has been named among the Top Destination Spas in the world for multiple years running. From our intimate 32-guest setting to our exceptional 5 to 1 guest-to-staff ratio, we create an unparalleled level of care and service rooted in luxury hospitality. Our mission is to empower every guest to experience profound well-being however that may be for them, and to create a supportive and inspiring workplace where passionate professionals can thrive in their careers. Job Summary The VP of Wellness Operations will lead and enhance the operations of Cal-a-Vie Health Spa. The ideal candidate will oversee the strategic direction and development of our beauty, body, boutique, front desk, housekeeping, Fitness, and guest service departments, ensuring exceptional guest experiences and operational excellence. This role requires a proactive leader who can cultivate a positive working environment while effectively managing staffing, scheduling, operations, and guest satisfaction, including significant time spent with guests and staff. ESSENTIAL FUNCTIONS Operations Management: Support COO in conducting regular staff meetings to ensure all team members are informed about property operations and updates. Develop, implement, and monitor spa business objectives and goals to improve performance and success. Respond to emergencies and major issues involving guests or staff with professionalism and efficiency. Maintain strong relationships with suppliers and service providers to enhance operational effectiveness. Update and enforce guest service guidelines, ensuring adherence across all departments. Attend management meetings and share relevant information with the property team. Ensure compliance with licensing laws, health and safety regulations, and other legal requirements. Oversee daily operations of the spa, fitness, nutrition, and guest services, including front desk and housekeeping, to uphold high standards. Support COO with all departments' operations in COO's absence Delegate responsibilities effectively to ensure consistent and exceptional guest service. Proactively anticipate and address guest needs to ensure the highest level of satisfaction. Engage with guests personally and monitor feedback through surveys to enhance service delivery. Train staff to be empathetic problem solvers, fostering a culture of cooperation and fairness. Create an environment that prioritizes personalized customer service and maximizes guest enjoyment. Host special events and dinners to cultivate community and enhance guest relations. Manage guest correspondence to ensure consistent communication and follow-up. Address guest complaints with care, implementing solutions promptly and effectively. Utilize contact management, scheduling, and timekeeping software proficiently to streamline operations. Guest Service Management: Anticipate, identify, and ensure guest needs are being met in the best possible way Monitor guest satisfaction with personal interaction with the guests, in addition to their comments offered on the guest surveys Guide staff to become caring problem solvers, cooperative, accommodating, and fair Create an operating environment to ensure the highest level of personalized customer service and maximize guest satisfaction Host dinners and other special events as appropriate Maintain a consistent guest correspondence program Handle guest complaints and comments; address problems and troubleshooting Proficient in the operation of the contact management database, scheduling programs, and timekeeping programs Uphold 90% guest satisfaction rate for guest surveys Audit classes and services Team Development Model exemplary professionalism for staff to emulate and inspire. Foster a motivating workplace atmosphere characterized by warmth, sincerity, and fun. Establish clear performance expectations for all managers and their teams. Implement ongoing training programs to uphold service standards and enhance team skills. Develop and review job descriptions and set clear goals for staff performance. Create and uphold independent contractor agreements, ensuring accuracy and compliance. Participate in the hiring, training, and termination processes for department employees. Maintain essential records for the efficient operation of the department and ensure legal compliance with labor laws. Enforce policies and procedures consistently and fairly across all levels of staff. Address and resolve departmental and personnel issues effectively and professionally. Guide and mentor team members in their roles, providing constructive feedback and support. Document all relevant discussions and decisions thoroughly. Coordinate performance reviews for assigned personnel, providing clear evaluations and development opportunities. Ensure adherence to health and safety regulations, reporting any incidents as required. Uphold all responsibilities as outlined in the Cal-a-Vie Employee Manual. POSITION QUALIFICATIONS Education/Certification: Bachelor's Degree in Hospitality Management preferred Knowledge: Knowledge of sales and marketing, food and beverage, and spa operations; Strong guest relations knowledge; Budgeting and revenue knowledge; Basic knowledge of Word, Excel, PowerPoint. Experience: Experience as a Director of Operations, Resort Manager, or Hotel Manager in a leading luxury resort or hotel, including at least five (5) years' experience in a senior management role. Skills/Abilities: Exceptional interpersonal, verbal and written communications skills; well versed in Excel and Word; Strong organizational skills and detail oriented; Ability to understand when confidentiality is necessary; Ability to get along with co-workers and work as a team; Ability to react quickly to resolve problems or conflict; Able to handle high stress in the work environment and turn it into positive energy in the department. Availability: Able to work hours that include weekdays, weekends, nights, and/or holidays.

A leading car-sharing marketplace is seeking an ambitious FP&A Senior Manager to oversee revenue forecasting and performance management. The ideal candidate will have 5-10 years of experience in finance, strong analytical skills, and proficiency in financial modeling. Key responsibilities include delivering insights to drive strategic objectives and collaborating with business leaders to optimize financial performance. The position offers a hybrid work schedule and a competitive compensation package. #J-18808-Ljbffr

A leading AI customer service company is seeking a Solutions Operations Manager in San Francisco to enhance operational processes across its Professional Services and Solutions Engineering teams. The ideal candidate has over 5 years of experience in a high-growth SaaS or AI environment, strong analytics skills, and a track record of effective project management. This role offers competitive salary and benefits, hybrid working conditions, and opportunities for professional growth. #J-18808-Ljbffr

A leading company in distribution is seeking an Area Manager in San Francisco, California. This role involves coordinating activities across branches, ensuring sales and operational performance, and providing leadership and support to Branch Managers. The ideal candidate has a Bachelor's degree in Industrial Distribution or related fields and over 5 years of experience in management within industrial or manufacturing environments. Strong leadership skills and the ability to drive team performance are essential for success in this fast-paced role. #J-18808-Ljbffr

Reports to: Director, Expert Insights - ECS About the Team: At Tegus by AlphaSense, we work directly with some of the world's most well-respected institutional investors, corporations, and consultancies each day by providing real-time industry experts so they can make investment decisions faster. We are persistent, have a strong work ethic, and make decisions with our customer's top of mind. Join a dynamic and results oriented team, responsible for overseeing the day-to-day operations of our Expert Call Services. About the Role: The Operations Manager will be responsible for coaching Analysts on achieving and exceeding their monthly call quotas and providing exceptional service in a fast-paced, high energy, and collaborative environment. The Operations Manager will also coach Client Research Managers (CRMs) to identify opportunities in order to increase engagement and call volume within their customer base in a high-energy and collaborative environment while modeling and instilling AlphaSense values and culture in their team. What You'll Do: Develop, manage, and incentivize Analysts & Customer Research Managers in achieving and exceeding key metrics. Coach Analysts & Client Research Managers to deliver unmatched service and communicate professionally with customers and experts. Interview, hire, and develop (post-onboarding training) a team of Analysts who ramp to full contribution within 12 weeks. Compile team reports, conduct 1:1's, and conduct regular quality assurance reviews. Work closely with Senior Managers/Director of Operations to provide feedback and execute on department-wide initiatives. Who You Are: 2 + years of experience client service responsibilities and 2+ years of experience in people management. Ability to effectively train, coach and mentor a team to ensure delivery of world-class service. Exceptional communication and interpersonal skills, capable of building relationships at all levels. Open-minded and curious listener who is able to pick up context quickly and can navigate ambiguity to get to the heart of the problem. Self-starter attitude who can initiate and drive projects to completion with minimal guidance. Ability to handle multiple tasks and assume responsibility for quality results with minimal supervision. Undergraduate with a bachelor's degree preferred.

AirGarage is on a mission to bring real estate online, starting with parking. We replace broken parking machines, fragmented software, and manual, labor-intensive operations with a unified, data-rich operating system for parking real estate. We handle everything it takes to run and optimize a parking asset: payments, dynamic pricing, enforcement, license plate recognition, analytics, and more. By building all of our technology in-house, we are able to deliver a magical experience for drivers while providing real-time visibility and revenue increases of 20-50% or more for real estate owners. That's why national real‐estate leaders like Hines and Greystar, as well as technology companies like Meta, partner with AirGarage to optimize their parking facilities. AirGarage uses datapoints like real-time occupancy, local events, weather, driver behavior, competitor pricing, and more to bring true intelligence to real estate owners' assets for the first time. We're investing aggressively to make the physical world legible to a digital system: cameras, sensors, and software that generate a firehose of real-time data about the world around us. That data fuels models and algorithms that allow us to optimize performance at each property while giving owners the clarity and control they've never had before. Before you can optimize an asset, you need to observe it. Before you can observe it, you need to bring it online. We are starting with the $131 billion US parking real estate market because it is one of the most offline and mismanaged commercial real estate asset types. 26% of the land area in the median American urban core is dedicated to parking. We are backed by top tier investors including Headline Growth, Andreessen Horowitz, Floodgate, Founders Fund, Abstract Ventures, and angel investors who have founded or worked at companies like Uber, Opendoor, Flexport, and more. Want to learn more about AirGarage and the problem we're tackling? Check out these podcasts: ******************************************* ************************************************ THE ROLE We are looking for a City Manager (Chicago) to join the Operations team at AirGarage. In this role, you will be the owner of operational and financial performance across your city, directly responsible for ensuring our parking facilities run smoothly, look great, and maximize revenue potential. You will be both a builder and an operator, designing repeatable processes, managing third-party vendors, and developing pricing and enforcement strategies that directly impact AirGarage's bottom line. As the primary point of accountability for facility performance, you'll balance boots-on-the-ground execution with analytical decision-making, moving seamlessly between site visits, vendor negotiations, and revenue optimization models. Your role will require you to be proactive in solving problems before they escalate, resourceful in managing competing priorities, and data-driven in shaping strategy. This is a highly cross-functional role. You'll partner with Sales, Product, and Partner Success teams to ensure our real estate partners see strong results and our customers enjoy a seamless experience. You'll also lead our enforcement fleet (Space Force) and work closely with regional leadership to ensure every facility is performing at its peak. Ultimately, you will be responsible for scaling operational excellence in your city: driving efficiency, profitability, and reliability while helping AirGarage expand our footprint and strengthen our reputation as the best operating partner for property owners. WHAT YOU WILL DO ️ Pricing & Revenue Management * Develop, implement, and iterate on dynamic pricing strategies for the cities portfolio. * Continuously evaluate trends and competitor rates to maximize revenue. * Willingness to go out and find revenue opportunities through business development (i.e. walking into local businesses to pitch partnerships) * Monitor event rates at all the locations to ensure we are priced competitively against our competitors. Operational Execution * Ensure our properties look great and run smoothly through managing partnerships with third party vendors for routine (and not routine) services like cleaning, maintenance, wifi-installation, and more. * Own the physical appearance and day to day operations of all parking facilities in your region. * Proactively identify & resolve issues impacting facility performance. * Manage and coordinate enterprise event rentals and lot closures. * Organize and manage the oversight of event operations . Enforcement Optimization * Manage the Space Force, our fleet of contract and employee enforcers across the city. * Create and manage the schedule of the part-time Space Force employees. * Grow and develop the part-time Space Force employee program in order to help optimize revenue across our Chicago locations WHAT YOU NEED * Have a strong operations background. * Ability to seek out improvement opportunities and create an environment of idea sharing and creative problem solving. * Strong customer service mindset as you will be interacting with our property owners. * Ability to be approachable and facilitate coaching conversations with employees and managers. * Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude). * Ability to encourage open expression of ideas and opinions. * Excellent teambuilding and interpersonal skills. * Ability to work independently and multi-task. * Ability to communicate professionally and effectively with all levels of the organization. * Ability to interpret policies, procedures, and standard business practices. * Demonstrates a sense of urgency and timeliness. WHY THIS ROLE MAY NOT BE FOR YOU * You prefer a 9-to-5 rhythm. Our facilities run 24/7, and will require some flexibility. * You want to stay behind a desk. This role requires the majority of your shift to be out in the field at the locations. Required travel ~2x/year. * You need highly defined processes from day one. We're still building playbooks. You'll often be the one creating the process for others to follow. * You're uncomfortable with ambiguity. At AirGarage, priorities can shift quickly as we scale. You'll need to adapt, problem-solve, and move forward without perfect information. PHYSICAL DEMANDS * Willingness to work in the elements - heat, wind, snow, rain, etc. * Ability to lift, push and pull at least 25 pounds. * Ability to stand and walk for extended periods of time. IMPORTANT NOTE AirGarage is a remote-first company, but we also value in-person collaboration to strengthen trust and teamwork. Team members should expect ~6 weeks of travel per year for: * 2-3 full company offsites, "Remote Weeks" * Lending a hand to support 2 new location launches * In-person onboarding as well as supporting other onboarding sessions for new team members The rest of the year, team members can work remotely from wherever (US time zones) they're most comfortable as long as they are performing well in their role. Attendance at in-person events throughout the year is expected-if you're not open to traveling ~6 weeks per year for work, this role isn't a good fit for you. THE UPSIDE * Equity: Have a stake in the business that you're helping to build and grow. * Work remotely: Live and work wherever you like! We believe in folks working where they are happiest and most productive. We currently hire teammates that are located anywhere within North America. * Health insurance: We offer health insurance and currently cover 85% of the cost of medical, dental, and vision plans for the primary employee and 50% of the cost of plans for dependents. * Parental Leave: We offer 12 weeks of fully paid parental leave to all parents to bond with a newly born, adopted, or fostered child. The 12 weeks can be taken as a continuous leave or intermittently over the first 18 months of the child's life. * Home office setup: Get a laptop + additional equipment needed to set you up for success. * Time to recharge: We have an unlimited PTO policy with a minimum requirement of 10 days per year. * 401k: Make financial planning right for you with a 401k retirement savings program. * ️ Team Off-sites: ~2 times per year our team comes together for a full week in places like Tahoe, Puerto Vallarta, San Diego, Park City, and Austin. * BookGarage: Our team loves to learn and grow together, so join us for our optional recurring book club. * Room to grow: Our team will be orders of magnitude larger within a few years; as a part of our foundational team, you'll have opportunities to grow with us. * ️ Transform our cities: The opportunity to change the way that the world thinks about real estate use in our cities. * Work with a diverse team: At AirGarage, we've always been committed to building a thriving team that represents the communities we serve. Our team is currently 40% female and 30%+ from underrepresented communities. Note: Employment with AirGarage is contingent upon successful completion of a background check and employment verification conducted in compliance with applicable laws. Background checks are completed only after a conditional offer of employment has been made. We understand that there's no such thing as a 'perfect' candidate. We're looking for someone passionate, with grit and determination, who is excited to face the challenges of a rapidly growing startup. AirGarage is the type of company where you can grow exponentially, and we encourage you to apply to us even if you don't 100% match the candidate description. AirGarage is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Candidates and employees are always evaluated based on merit, qualifications, and performance. We will never discriminate on the basis of race, color, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.

About Umami Riot Umami Riot is a chef-driven hospitality collective founded by James Beard Award-winning chefs Tim and Nancy Cushman. Our portfolio includes some of Boston's most acclaimed and culturally relevant restaurants (o ya, Bianca, Hojoko, Clucks Asian Chicken, and gogo ya) each with a distinct point of view, yet united by a shared commitment to flavor, creativity, and experience. We believe hospitality is more than service - it's storytelling, community, and connection. Umami Riot is entering its next phase of growth, focused on deeper guest engagement, expanded sales channels, and scalable marketing systems that support both legacy concepts and future launches. Position Overview The Director of Operations is responsible for the day-to-day operational performance, consistency, and financial execution of Umami Riot's restaurant portfolio. Reporting to the Vice President of Operations, this role ensures company standards, systems, and expectations are consistently executed at the restaurant level while developing high-performing management teams and delivering exceptional guest experiences. This is a hands-on, field-driven leadership role that translates strategy into disciplined execution. The Director of Operations directly oversees General Managers and partners closely with cross-functional leaders to drive results across multiple concepts and locations. This position is a critical leadership role within the organization, accountable for achieving both financial and qualitative performance targets through ongoing coaching, development, and training of store-level leadership teams. The Director of Operations must fully embrace Umami Riot's creative, entrepreneurial culture and bring the operational rigor, organization, and leadership presence required to guide the company through continued growth. Highly collaborative and analytically strong, this role is responsible for upholding and evolving the Umami Riot ethos-ensuring cultural values are consistently reflected in people, processes, decisions, and daily operations. Working in close partnership with the Leadership Team and Operators, the Director of Operations ensures commitments to guests, employees, and investors are clearly defined, communicated, and achieved. Key Responsibilities Operations & Quality Oversee daily operations across all Umami Riot concepts, ensuring consistent execution of FOH and HOH standards. Enforce systems and procedures related to service, food quality, preparation, inventory, cleanliness, and safety. Partner with Culinary Leadership to support menu execution, tastings, quality control, and operational rollouts. Support execution and consistency of beverage programs in partnership with Beverage Leadership, ensuring service standards, cost controls, and profitability targets are met. Identify operational efficiencies and cost-saving opportunities without compromising brand standards or guest experience. Oversee facilities management across all locations, including preventive maintenance, R&M, vendor relationships, and landlord coordination. Financial & Labor Performance Execute operating plans aligned with annual and quarterly budgets. Analyze P&Ls, sales data, labor metrics, and operational KPIs to drive performance and corrective action. Partner with General Managers to optimize staffing models, scheduling practices, and productivity. Support labor controls, payroll accuracy, and financial discipline at the unit level. Translate financial insights into clear, actionable expectations for management teams. Leadership & Team Development Lead, coach, and develop General Managers and FOH management teams through regular one-on-ones, performance reviews, and on-site presence. Drive management recruiting, onboarding, training, and retention in partnership with HR and the Vice President of Operations. Ensure managers are operationally disciplined, financially literate, and guest-focused. Champion training programs and ensure consistent execution of onboarding and leadership development initiatives. Foster a culture of accountability, collaboration, and continuous improvement across all concepts. HR, Systems & Compliance Partner with HR to support the full employee lifecycle, including hiring, onboarding, performance management, and compliance. Ensure adherence to local, state, and federal labor, safety, and sanitation regulations. Ensure proper adoption and effective use of operational systems, including POS, scheduling, inventory, and reservation platforms. Identify gaps in training, process, or systems and lead solutions in partnership with cross-functional teams. Guest Experience & Brand Execution Act as a visible ambassador of Umami Riot's values, hospitality philosophy, and brand standards. Support execution of marketing initiatives, promotions, and events at the unit level. Monitor guest feedback and partner with management teams to address opportunities and elevate service. Ensure each concept maintains its unique identity while meeting shared operational and hospitality standards. New Restaurant Openings & Special Projects Serve as an operational lead for new restaurant openings, owning execution from pre-opening through post-opening stabilization. Partner with Culinary, Beverage, Service & Hospitality, and Development teams to ensure operational readiness, staffing, training, and systems execution. Support implementation of opening timelines, checklists, and performance plans. Lead assigned operational projects that drive scalability, consistency, and continuous improvement across the portfolio. Qualifications 8-10+ years of progressive restaurant leadership experience, with multi-unit oversight preferred. Proven experience in chef-driven, hospitality-focused concepts. Strong financial acumen, including P&L ownership, labor management, and cost controls. Demonstrated ability to lead, coach, and hold management teams accountable. Highly organized, detail-oriented, and results-driven. Comfortable working nights, weekends, and holidays as required. Strong working knowledge of service, beverage, food safety, and sanitation standards. Professional presence with a collaborative, people-first leadership style. Success Metrics Consistent operational execution and brand standards across all concepts. Achievement of sales, labor, and profitability targets. Strong engagement, development, and retention of General Managers and leadership teams. Improved guest satisfaction, service consistency, and operational discipline. Behavioral Profile Balances entrepreneurial thinking with structure, systems, and scalable processes. Brings an “above and beyond” work ethic and strong ownership mentality. Passionate about coaching, developing, and leading high-performing teams. Able to shift seamlessly between strategic planning, data analysis, and hands-on execution. Demonstrates high integrity, resilience, and emotional maturity. Open to feedback and committed to continuous improvement. Influences and collaborates effectively across all levels of the organization. Acts as a brand ambassador, consistently representing Umami Riot's culture and values.

Are you ready to build America's energy future? Form Energy is an American manufacturing and energy technology company. We're revolutionizing energy storage with cost-effective, multi-day technology designed to keep the electric grid secure and reliable, even during extended periods of stress. By strengthening the electric system and reimagining what's possible, we're giving clean energy a whole new form! In recent years, Form Energy has earned a number of accolades, including being named by TIME as a "Best Invention", MIT Technology Review as a "Top Climate Tech Company To Watch", and Fast Company as "One of the Next Big Things In Tech". We are making rapid progress on our mission of delivering energy storage for a better world, and our team is growing just as rapidly to meet demand. We have signed contracts with leading electric utilities across the United States and production of our iron-air batteries is underway at our first high-volume manufacturing facility in West Virginia. Working for Form Energy is more than just a job, it's a chance to be part of something extraordinary. And now - right as we significantly scale up battery manufacturing - might be the most exciting moment in the company's history to join. We are assembling a team of highly talented and driven individuals across the country. Driven by our core values of humanity, excellence, and creativity, our team is determined to deliver on our mission and transform the energy landscape for the better. Feeling energized to make a meaningful impact on the world? Then keep reading - you've come to the right place. Role Description Form Energy is pioneering a new class of battery technology to transform the grid. We are hiring a Associate Manager, Prototype & Build Operations for our Infrastructure organization, to lead a multidisciplinary team of technicians and machinists responsible for delivering high-quality prototypes, engineering builds, and fabrication support across the organization. This role oversees two primary groups: (1) the Machine Shop Team and (2) the Build Team. The manager will ensure operational excellence in prototyping, machining, assembly, inventory stewardship, and service delivery in support of rapid development cycles for battery cells, modules, test equipment, and supporting infrastructure. This leader will be accountable for safe operations, team development, workflow management, and partnering closely with engineering, test, and product development teams to meet schedule, quality, and cost objectives. This is an exciting opportunity to contribute to the scaling of our battery technology and be part of the growth of a fast-moving company with breakthrough technology and an incredible mission! What you'll do: Lead, mentor, and develop a team of technicians and machinists across the Machine Shop and Build Team functions. Promote strong customer-service orientation and effective communication between technicians and engineering stakeholders. Oversee day-to-day operations of the prototype machine shop, ensuring safe operation of equipment such as CNC mills, manual mills, lathes, plasma cutters, laser cutters, drill presses, grinders, and other fabrication tools. Coordinate workload scheduling, job prioritization, and resource allocation to deliver on rapid prototype requests. Ensure proper maintenance, calibration, and lifecycle management of all shop assets and tooling. Implement and enforce shop safety procedures, machine operation best practices, and training protocols. Lead the service-based build organization responsible for mechanical and electrical engineering builds, including PCB soldering, wiring harnesses, weldments, mechanical subassemblies, and full prototype assemblies. Define and maintain build processes, documentation, quality standards, and validation practices for delivered assemblies. Oversee inventory of site-wide consumables (fasteners, adhesives, PPE, shop stock, electrical components, etc.). Implement robust inventory controls, kitting processes, and material traceability to ensure uptime and readiness for rapid engineering builds. Manage budget for shop and build operations, including equipment purchases, consumables, and staffing. What you'll bring: 7+ years of experience in prototype fabrication, machining, mechanical/electrical build environments, or equivalent hands-on engineering operations. 3+ years of experience in a supervisory or managerial role leading technical teams. Strong understanding of machine shop operations and equipment, including CNC machining and metal fabrication processes. Experience in mechanical and electrical prototyping, including assembly builds, harnessing, soldering, and working with engineering drawings. Demonstrated ability to manage workflows, prioritize customer needs, and deliver high-quality builds in fast-paced R&D environments. Working knowledge of EHS requirements and machine shop safety standards. Excellent communication, planning, and cross-functional collaboration skills. Experience implementing Lean practices in a prototyping or shop environment. CAD/CAM literacy (ability to review engineering drawings, understand tolerances, inspect parts). #LI-Onsite #LI-TR1 Humanity is a cornerstone of Form Energy's culture, and we make sure our compensation and benefits reflect that. Form Energy offers competitive salaries, stock options, and a holistic benefits package to ensure all employees have what they need to thrive while working here. When it comes to you and your family's health, we cover 100% of medical, dental, and vision premiums for full-time employees - and 80% of healthcare premiums for dependents. This starts from day one. We also offer at least 12 weeks of paid leave for new parents (up to 20 weeks for birthing parents), and generous vacation policies to give employees time to recharge when needed. To build America's energy future, we need everyone at the table. We are proud to be an equal opportunity employer, and encourage candidates from all backgrounds to apply to our open jobs. If you may require reasonable accommodations to participate in our interview process, please contact . Requests for accommodations will be treated with discretion. Form Energy is committed to maintaining the privacy of our applicants. Please be aware that we will never solicit sensitive personal information such as Social Security numbers or bank account details during the recruiting or hiring process. Compensation Range: $111,826 - $139,777

Honey Homes is a startup reimagining how homeowners take care of their homes. We're a membership-based service pairing customers with a dedicated handyman and a modern tech platform to manage maintenance, repairs, and ongoing home needs. We are a growth-stage startup backed by Khosla Ventures, Pear VC, Era Ventures, and founders of DoorDash, Lyft, and Opendoor. Our team comes from Airbnb, Google, Opendoor, Yelp, Zillow, and Uber-and we're still very much in builder mode, not corporate maintenance mode. Learn more: ************************** About the Role We're hiring a Field Manager to help build, scale, and lead our Dallas market. This role is ideal for someone from a startup or tech-forward environment who blends hands-on operations, analytical thinking, and people leadership. This is not a plug-and-play management role. You'll help build the market from the ground up, refine local operations, and shape how Honey Homes grows in Texas. You'll operate at the intersection of: Field operations Team leadership and coaching Customer experience Data, systems, and dashboard analytics Market growth and experimentation What You'll Do Lead day-to-day operations for the Dallas market, owning quality, efficiency, and customer outcomes Hire, coach, and manage a growing team of handypeople (scaling to 10+ as the market grows) Build scalable operations playbooks while adapting quickly in a fast-moving startup Use data, tooling, and tech-enabled workflows to improve performance and reliability Monitor and act on performance metrics using internal dashboards and dashboard analytics Partner with Marketing and Growth to drive top-of-funnel demand and neighborhood expansion Build relationships with local specialists to extend service coverage Act as a hands-on leader who can switch between strategy and execution as the business grows Establish strong market operations with high customer satisfaction and retention Build and stabilize a high-quality handyman team Improve visit quality, follow-through, and customer trust Launch repeatable processes that scale with market growth Operate confidently using data, dashboards, and tech systems rather than intuition alone What We're Looking For 3+ years in operations, field ops, or general management in a startup or growth-stage company Experience in tech-enabled or marketplace businesses preferred Prior leadership or management experience with distributed or frontline teams Comfortable operating in ambiguity and building systems from scratch Strong analytical instincts; able to use data and tech tools to guide decisions Builder mindset-excited to create, test, and iterate rather than inherit static processes This role is for someone who thrives in startup environments, blending people leadership, analytics, and execution This role is based in Dallas with periodic travel to Austin to support Texas market growth. Compensation & Benefits Salary: $95,000-$110,000 (depending on experience) Equity: All employees are owners at Honey Homes Benefits: 100% employer-paid medical, dental, vision; 401(k); FSA; flexible PTO Work Model: Field + office + some flexibility Must be authorized to work in the U.S. (no visa sponsorship) honeyhomes.com Honey Homes - Go-To Handyman for Your Home One trusted handyman for all your home projects, managed in a simple app.

The Area Manager will coordinate all area activities through the Branch Managers, reporting to the VP of Sales with additional input from Corporate Operational Leadership. The Area Manager is responsible for the sales and operational performance of the locations within their defined geography and will carry out the policies and operate within the guidelines set by Corporate Management. This position primarily leads and coaches Branch Managers, who own the P&L for their individual branches, and ensures they are effectively managing Inside and Outside Sales, warehouse, production, and administrative teams. The Area Manager will monitor the utilization of assets and personnel to ensure optimal utilization, reallocating equipment and resources within the area as required to support revenue and profitability goals. This role requires the ability to coach and develop others, empower and delegate effectively, and step in to support branch operations directly when needed in a fast‑paced, industrial environment. Essential Duties Oversee area branch performance to meet business goals, supervising and guiding Branch Managers to maximize revenue, gross margin, and EBITDA. Ensure Branch Managers effectively manage branch sales, production, inventory, employees, budgets, health/safety/environmental (HSE), lean and quality. Develop and maintain a safe and positive work environment for all employees in the area and ensure customer satisfaction through timely, accurate, and high‑quality products and services. Work with Branch Managers to set and manage pricing and margin discipline to achieve area profitability targets. Lead regular sales cadence calls and make joint sales calls with Branch Managers and sales teams, supporting the development of new business and growth of key accounts. Organize regular meetings with Branch Managers to review performance, discuss business updates, share best practices, and address issues and opportunities. Assist Branch Managers in inventory management and accuracy. Coordinate transfer of equipment and assets within the area and Intra‑Company; work with Corporate Procurement to achieve inventory and utilization goals. Ensure that corporate Quality and HSE standards for equipment, vehicles, facilities, and personnel are maintained in all branches. Support recruiting, selection, and development of Branch Managers and key roles; provide coaching, feedback, and guidance on performance management and progressive discipline. Conduct and/or oversee the annual review process for Branch Managers and ensure timely, consistent reviews within branches, with shared input from Sales and Corporate Operations. Control overtime and staffing levels at the area level by working with Branch Managers to ensure branches are staffed with competent personnel and labor is used efficiently. Monitor and drive performance to meet goals for sales, planned outputs, labor efficiency, material efficiency, inventory turns, on‑time delivery, safety, and service levels. Facilitate the implementation and adoption of technology and systems; understand how systems impact GHX operations and performance. Maintain effective communication and cooperation with corporate departments and facilities management. Maintain a visible presence in branches, warehouses, fabrication shops, and customer facilities, and be prepared to directly support operations when required. Additional duties from time to time will be at Management discretion. Education and/or Experience Bachelor's in Industrial Distribution, Business, Operations Management, or related field and 5 plus years of direct management experience in a distribution, industrial, or manufacturing environment; or equivalent combination of education and experience. Experience managing managers and/or multi‑site operations strongly preferred. High‑level leadership and decision‑making skills; able to motivate, influence, coach, and train people at multiple levels. Highly motivated self‑starter with the ability to plan and manage multiple simultaneous projects, set priorities, identify and address problems, and deliver on time and on budget. Comfortable working in industrial environments (warehouses, fabrication shops, and customer sites such as refineries, chemical plants, etc.). Reside within a reasonable distance to a major airport and the branches within assigned area. Must be able to successfully function in a fast‑paced, high‑volume environment utilizing Microsoft Office tools such as Word, Excel, Outlook, etc., with demonstrated effective verbal and written communication skills. #J-18808-Ljbffr

FP&A Manager/Senior Manager (depending on experience) with PE-backed Healthcare company! (Remote) Don't miss this opportunity to manage and develop your own FP&A team at a rapidly growing organization! We are searching for a Senior Manager/ FP&A m=Manager at an established PE-backed Healthcare company. You will have the opportunity to manage and mentor a team of finance professionals and analysts and have ownership over the Corporate FP&A team as well as the annual budget, monthly forecast, and variance analysis processes. In this role you will you will: Serve as the head of the Corporate FP&A team, managing two analysts and report directly to the VP of Finance Model and forecast future scenarios and outcomes for the organization Hold ownership over the company's budgeting, forecasting, and variance analysis processes Mentor, manage, and develop your own global team of analysts Drive process improvements and automations through Workday Adaptive You need: 5+ Years of experience with FP&A and/or corporate finance 1+ Years of experience in a Healthcare organization Experience working with Workday Adaptive Planning To have worked in a cross-functional team that influenced senior stakeholders Experience in financial modelling and budgeting Strong analytical, organizational, and communication skills This role is looking to be filled ASAP, so if you are interested in this position as a Senior FP&A Manager, apply now!

Ascend Wellness Holdings ("AWH") is building a hands-on, customer-obsessed Loyalty organization designed to elevate the Ascenders Club into a premier brand experience. Reporting to the Chief Commercial Officer, the Senior Manager of Loyalty will serve as the architect and active working leader of this new function. The Senior Manager, Loyalty is responsible for setting strategy, driving execution, and measuring success against clear KPIs. This leader will be in the paint, building, optimizing, and executing initiatives that strengthen customer connection, retention, and long-term loyalty while directly interfacing with executive leadership to influence enterprise priorities. Every decision starts and ends with the Customer. The Senior Manager bridges creative strategy and analytical insight to define how Ascend connects with its most loyal customers through personalized communications, omnichannel experiences, and exclusive moments that reinforce Ascend's commitment to community and care. Key Responsibilities Serve as a hands-on, working leader who shapes strategy and executes in the day-to-day, ensuring progress is measured against defined KPIs for engagement, retention, and customer lifetime value. Develop and own the enterprise loyalty strategy from concept through execution, covering program design, optimization, and innovation roadmap. Champion the customer voice in every initiative, ensuring loyalty drives genuine connection, satisfaction, and repeat engagement. Lead the evolution of the Ascenders Club, creating tiered, experiential benefits that deliver measurable business impact. Act as a cross-functional connector across Brand, Marketing, Retail, Digital, and Operations, embedding loyalty into the broader customer experience and commercial strategy. Collaborate closely with field and retail teams to bring loyalty to life at dispensary level, ensuring every in-person interaction reinforces program value and customer delight. Translate complex data into clear, actionable insights that inform strategy, optimize campaigns, and guide investment decisions. Monitor and report performance against KPIs, providing transparency, accountability, and proactive recommendations to the Executive Team. Serve as a trusted advisor to senior leadership communicating insights through compelling narratives and influencing long-range planning and resource allocation. Identify and evaluate emerging technologies, partners, and platforms to enhance loyalty innovation and future-proof the program. Foster a continuous improvement mindset through agile testing, customer feedback loops, and analytics-driven iteration. Drive consistent brand storytelling across all loyalty touchpoints, ensuring tone, visuals, and experience align with Ascend's premium identity. Manage vendor and technology relationships (CRM, automation, app, or loyalty platform partners). Perform additional projects that advance Ascend's loyalty, customer engagement, and retention goals. Supervisory Responsibilities Build and lead a high-performing team of strategists and experience designers, fostering a culture of innovation, accountability, and excellence. Directly manage and mentor team members, providing coaching, feedback, and professional development opportunities. Foster a culture of innovation, collaboration, and accountability within the team. Partner with Human Resources to recruit, train, and retain high-performing talent within the Loyalty organization. Qualifications & Skills Bachelor's degree in Marketing, Business Administration, Communications, or related field; MBA or advanced degree preferred. 8+ years of experience in Loyalty, CRM, or Customer Experience roles within retail, CPG, or hospitality sectors. Proven success as a working leader who both sets strategy and executes, delivering measurable results tied to customer KPIs. Strong understanding of customer behavior and passion for building programs that create emotional connection and long-term advocacy. Demonstrated ability to develop and implement omnichannel loyalty strategies that drive quantifiable business outcomes. Exceptional analytical and storytelling skills with the ability to turn insights into action. Hands-on experience leveraging CRM, customer analytics, and marketing automation to optimize engagement and retention. Ability to collaborate cross-functionally with Marketing, Retail, Operations, and Technology to create seamless customer experiences. Proven leadership in developing and inspiring teams through feedback, coaching, and empowerment. Excellent communication and presentation skills; confident engaging with executive stakeholders and board-level audiences. High degree of emotional intelligence, adaptability, and resilience in a dynamic, growth-focused environment. Ability to travel periodically to retail locations and member events as business needs require. Work Environment This position primarily performs duties in a remote office setting. This position will also be onsite in retail and manufacturing settings. Physical Requirements While performing the duties of this job, this position is regularly required to sit and use hand(s) to handle, grasp, feel, and/or touch. The position is occasionally required to stand, walk, and reach with hands and arms. The position is required to speak and listen regularly and may occasionally need to lift or move materials, event supplies, or equipment weighing up to 25 pounds. Company Overview Ascend Wellness Holdings ("AWH") is a vertically integrated cannabis cultivator, processor and provisioning center operator with assets in Illinois, Maryland, Massachusetts, Michigan, New Jersey, Ohio and Pennsylvania. We seek to foster a robust and inclusive cannabis industry through a premium, unmatched customer-focused retail experience. We are looking to build a world-class team that will help carry out our mission of helping to shape the future of cannabis as a leading healthcare solution. We are committed to improving the quality of our patient's lives by offering unrivaled quality, consistency and meticulously curated products that satisfy our customers unique, individual needs. When it comes to customer service experience, our dispensaries will set a new standard of excellence, emphasizing health and wellness by a highly knowledgeable team. A team that is committed to our values, our people, and our communities; we are looking for people who are inspired by our vision and stay dedicated to our mission as we continuously expand. EEO Statement Ascend Wellness Holdings, INC., ("AWH") and its subsidiaries is an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring / hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. #LI-REMOTE

The Inpatient Master of Social Work (MSW) Care Manager provides professional, comprehensive patient centric care management services for at risk patients in an acute care environment. Accountabilities include assessment and planning, coordination of care, discharge planning, documentation of interventions, regulatory compliance and patient advocacy. The goal of the Inpatient Care Management MSW is to ensure the continuity of care for vulnerable patients by identifying needed resources to address social, financial, cognitive/behavioral or legal barriers to care access. Providence caregivers are not simply valued - they're invaluable. Join our team at St. Joseph Hospital Of Orange and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications: Master's Degree in Social work from an accredited CSWE program 1 year SW experience in any healthcare setting. 1 year experience in acute care setting or successful completion of TIPs program or Case Management Orientation Program. Preferred Qualifications: Basic understanding of acute medical surgical healthcare terminology, prior case management experience. Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. About Providence At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. About the Team The Sisters of Providence and Sisters of St. Joseph of Orange have deep roots in California, bringing health care and education to communities from the redwood forests to the beach shores of Orange county - and everywhere in between. In Southern California, Providence provides care throughout Los Angeles County, Orange County, High Desert and beyond. Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care, and even our own Providence High School. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. Requsition ID: 410053 Company: Providence Jobs Job Category: Care Management Job Function: Clinical Care Job Schedule: Per-Diem Job Shift: Day Career Track: Clinical Professional Department: 7540 SJO CASE MGMT Address: CA Orange 1100 W Stewart Dr Work Location: St Joseph Hospital-Orange Workplace Type: On-site Pay Range: $36.81 - $57.15 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. PandoLogic. Category:Social Services, Keywords:Social Work Manager, Location:Orange, CA-92866

Care Manager MSW at Providence Little Company of Mary Torrance in Torrance, CA. This position is Part- time and will work 8 -hour, Day shifts. Providence Little Company of Mary in Torrance is celebrated in 2025 as one of America's Best-In-State Hospitals by Newsweek and recognized by U.S. News & World Report for excellence in 11 types of care. We are also proud to be included in the Maternity Care Honor Roll by the California Surgeon General for 2024. Case Management is a collaborative practice including patients, caregivers, nurses, social workers, physicians, payers, support staff, other practitioners and the community. The Case Management process facilitates communication and care coordination along a continuum through effective transitional care management. Recognizing the patient's right to self-determination, the significance of the social determinants of health and the complexities of care (barriers to coping, abuse, mental health, substance use, lack of resources, psychosocial issues, etc.). Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Little Company Of Mary Torrance Hospital and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications: Master's Degree - Social Work from an accredited program. 1 year - Experience in healthcare related field (Acute, Ambulatory, Post-Acute, etc.) which includes the completion of an MSW intern program in a healthcare setting. 1 year - Experience in Acute Care Management (Care Coordination) or successful completion of the Transitions in Practice (TIP) program for Care Managers. Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. About Providence At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Requsition ID: 409922 Company: Providence Jobs Job Category: Care Management Job Function: Clinical Care Job Schedule: Part time Job Shift: Day Career Track: Clinical Professional Department: 7014 LCMT SOCIAL WORK Address: CA Torrance 4101 Torrance Blvd Work Location: Providence Little Co of Mary Medical Ctr-Torrance Workplace Type: On-site Pay Range: $36.81 - $57.15 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. PandoLogic. Category:Personal Care, Keywords:Child Care Center Director, Location:Torrance, CA-90509

Care Manager MSW at Providence Mission Hospital in Mission Viejo, CA. This position is Full- time and will work 8-hour, Day shifts. Providence Mission Hospital in Mission Viejo has received Magnet designation in 2012, 2017, 2021 and are in the process of earning our fourth designation in 2025! This is a prestigious designation from the American Nurses Credentialing Center (ANCC), which recognizes organizations that provide the highest-quality care. Only eight percent of hospitals nationwide have achieved Magnet designation. We are also recognized as one of the best regional hospitals in 18 types of care by U.S. News & World Report, including orthopedic and gastroenterological care. Our hospital is also honored with awards for cardiac surgery, gastrointestinal surgery, and excellence in women's services by Healthgrades and Newsweek. The Inpatient Master of Social Work (MSW) Care Manager provides professional, comprehensive patient centric care management services for at risk patients in an acute care environment. Accountabilities include assessment and planning, coordination of care, discharge planning, documentation of interventions, regulatory compliance and patient advocacy. The goal of the Inpatient Care Management MSW is to ensure the continuity of care for vulnerable patients by identifying needed resources to address social, financial, cognitive/behavioral or legal barriers to care access. Providence caregivers are not simply valued - they're invaluable. Join our team at Mission Hospital Regional Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications: Master's Degree in Social work from an accredited CSWE program. 1 year of SW experience in any healthcare setting. 1 year of experience in acute care setting or successful completion of TIPs program or Case Management Orientation Program. Preferred Qualifications: Basic understanding of acute medical surgical healthcare terminology, prior case management experience. Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. About Providence At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Requsition ID: 410067 Company: Providence Jobs Job Category: Care Management Job Function: Clinical Care Job Schedule: Full time Job Shift: Multiple shifts available Career Track: Clinical Professional Department: 7500 MH CASE MGMT Address: CA Mission Viejo 27700 Medical Ctr Rd Work Location: Mission Hospital Mission Viejo Workplace Type: On-site Pay Range: $36.81 - $57.15 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. PandoLogic. Category:Social Services, Keywords:Social Work Manager, Location:Mission Viejo, CA-92691

Care Manager MSW Providence Mission Hospital in Mission Viejo, CA. Positions available are Per Diem and will work 8-hour Day shifts. The Inpatient Master of Social Work (MSW) Care Manager provides professional, comprehensive patient centric care management services for at risk patients in an acute care environment. Accountabilities include assessment and planning, coordination of care, discharge planning, documentation of interventions, regulatory compliance and patient advocacy. The goal of the Inpatient Care Management MSW is to ensure the continuity of care for vulnerable patients by identifying needed resources to address social, financial, cognitive/behavioral or legal barriers to care access. Providence caregivers are not simply valued - they're invaluable. Join our team at Mission Hospital Regional Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications: Master's Degree in Social work from an accredited CSWE program. 1 year of SW experience in any healthcare setting. 1 year of experience in acute care setting or successful completion of TIPs program or Case Management Orientation Program. Preferred Qualifications: Basic understanding of acute medical surgical healthcare terminology, prior case management experience. Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. About Providence At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. About the Team The Sisters of Providence and Sisters of St. Joseph of Orange have deep roots in California, bringing health care and education to communities from the redwood forests to the beach shores of Orange county - and everywhere in between. In Southern California, Providence provides care throughout Los Angeles County, Orange County, High Desert and beyond. Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care, and even our own Providence High School. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. Requsition ID: 410068 Company: Providence Jobs Job Category: Care Management Job Function: Clinical Care Job Schedule: Part time Job Shift: Multiple shifts available Career Track: Clinical Professional Department: 7500 MH CASE MGMT Address: CA Mission Viejo 27700 Medical Ctr Rd Work Location: Mission Hospital Mission Viejo Workplace Type: On-site Pay Range: $36.81 - $57.15 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. PandoLogic. Category:Social Services, Keywords:Social Work Manager, Location:Mission Viejo, CA-92691