Implementation Analyst jobs at OpenGov

About the Role We are seeking a Tableau Report Developer to join our Data & Analytics team in San Francisco. This role is critical to building and maintaining high-quality business reporting that drives decision-making across our retail brands. You will work closely with stakeholders in finance, operations, merchandising, and leadership to deliver insights that directly impact growth. THIS IS A HYBRID POSITION BASED IN OUR SAN FRANCISCO OFFICE. CANDIDATES MUST BE ABLE TO COMMUTE TO THE OFFICE 3 DAYS A WEEK. Responsibilities ● Design, develop, and maintain Tableau dashboards and reports that provide actionable insights to business teams. ● Translate business questions into effective data visualizations and reporting solutions. ● Partner with stakeholders to understand requirements, gather feedback, and refine reporting deliverables. ● Perform data analysis to validate trends, identify anomalies, and ensure accuracy of reporting. ● Work with the data engineering team to improve data pipelines and ensure reliable data availability. ● Provide ad-hoc reporting support for retail, e-commerce, and cross-functional business partners. Requirements ● 3+ years of professional experience developing Tableau dashboards and reports. ● Strong background in data analysis and business reporting. ● Excellent ability to engage with business stakeholders-translating needs into technical solutions. ● Experience in retail or e-commerce analytics highly preferred. ● Solid SQL skills and familiarity with cloud-based data warehouses (e.g., Snowflake, Domo). ● Strong communication and collaboration skills.

About the Role We are seeking a Tableau Report Developer to join our Data & Analytics team in San Francisco. This role is critical to building and maintaining high-quality business reporting that drives decision-making across our retail brands. You will work closely with stakeholders in finance, operations, merchandising, and leadership to deliver insights that directly impact growth. THIS IS A HYBRID POSITION BASED IN OUR SAN FRANCISCO OFFICE. CANDIDATES MUST BE ABLE TO COMMUTE TO THE OFFICE 3 DAYS A WEEK. Responsibilities ● Design, develop, and maintain Tableau dashboards and reports that provide actionable insights to business teams. ● Translate business questions into effective data visualizations and reporting solutions. ● Partner with stakeholders to understand requirements, gather feedback, and refine reporting deliverables. ● Perform data analysis to validate trends, identify anomalies, and ensure accuracy of reporting. ● Work with the data engineering team to improve data pipelines and ensure reliable data availability. ● Provide ad-hoc reporting support for retail, e-commerce, and cross-functional business partners. Requirements ● 3+ years of professional experience developing Tableau dashboards and reports. ● Strong background in data analysis and business reporting. ● Excellent ability to engage with business stakeholders-translating needs into technical solutions. ● Experience in retail or e-commerce analytics highly preferred. ● Solid SQL skills and familiarity with cloud-based data warehouses (e.g., Snowflake, Domo). ● Strong communication and collaboration skills.

About the Role We are seeking a Tableau Report Developer to join our Data & Analytics team in San Francisco. This role is critical to building and maintaining high-quality business reporting that drives decision-making across our retail brands. You will work closely with stakeholders in finance, operations, merchandising, and leadership to deliver insights that directly impact growth. THIS IS A HYBRID POSITION BASED IN OUR SAN FRANCISCO OFFICE. CANDIDATES MUST BE ABLE TO COMMUTE TO THE OFFICE 3 DAYS A WEEK. Responsibilities ● Design, develop, and maintain Tableau dashboards and reports that provide actionable insights to business teams. ● Translate business questions into effective data visualizations and reporting solutions. ● Partner with stakeholders to understand requirements, gather feedback, and refine reporting deliverables. ● Perform data analysis to validate trends, identify anomalies, and ensure accuracy of reporting. ● Work with the data engineering team to improve data pipelines and ensure reliable data availability. ● Provide ad-hoc reporting support for retail, e-commerce, and cross-functional business partners. Requirements ● 3+ years of professional experience developing Tableau dashboards and reports. ● Strong background in data analysis and business reporting. ● Excellent ability to engage with business stakeholders-translating needs into technical solutions. ● Experience in retail or e-commerce analytics highly preferred. ● Solid SQL skills and familiarity with cloud-based data warehouses (e.g., Snowflake, Domo). ● Strong communication and collaboration skills.

About the Role We are seeking a Tableau Report Developer to join our Data & Analytics team in San Francisco. This role is critical to building and maintaining high-quality business reporting that drives decision-making across our retail brands. You will work closely with stakeholders in finance, operations, merchandising, and leadership to deliver insights that directly impact growth. THIS IS A HYBRID POSITION BASED IN OUR SAN FRANCISCO OFFICE. CANDIDATES MUST BE ABLE TO COMMUTE TO THE OFFICE 3 DAYS A WEEK. Responsibilities ● Design, develop, and maintain Tableau dashboards and reports that provide actionable insights to business teams. ● Translate business questions into effective data visualizations and reporting solutions. ● Partner with stakeholders to understand requirements, gather feedback, and refine reporting deliverables. ● Perform data analysis to validate trends, identify anomalies, and ensure accuracy of reporting. ● Work with the data engineering team to improve data pipelines and ensure reliable data availability. ● Provide ad-hoc reporting support for retail, e-commerce, and cross-functional business partners. Requirements ● 3+ years of professional experience developing Tableau dashboards and reports. ● Strong background in data analysis and business reporting. ● Excellent ability to engage with business stakeholders-translating needs into technical solutions. ● Experience in retail or e-commerce analytics highly preferred. ● Solid SQL skills and familiarity with cloud-based data warehouses (e.g., Snowflake, Domo). ● Strong communication and collaboration skills.

Job Title: Training and Project Support Analyst Employment Type: Full-time Pay Range: $37.15 - $46.44/hr Who We Are Clutch is an award-winning, certified women-owned business that works to match organizations with resources they dream about. Clutch elevates its employees by building on their strengths and promoting work-life balance. Our team of professionals support one another to continuously become the best versions of themselves; truly living out the Clutch core values of connection, optimism, drive, evolve, and curiosity. Overview of Opportunity The Training and Project Support Analyst plays a dual role within our Learning & Development team: half instructor/facilitator, half project coordinator. This person delivers client-facing training and contributes to curriculum development while also coordinating and tracking the progress of L&D initiatives to support the Director of Learning & Development. This is an ideal opportunity for a professional who thrives in both client-facing work (delivering engaging learning experiences) and operational work (organizing projects, documentation, and deliverables). This role offers opportunities for growth into senior instructional design, facilitation lead, or program management positions as the Learning & Development division expands. The Training and Project Support Analyst is a part of the Learning & Development team and will report to the Director, Learning & Development. What You'll Do Training and Facilitation Deliver in-person and virtual training sessions for clients, ensuring an engaging, high-quality learning experience. Assist in conducting needs assessments and instructional analyses to align training programs with organizational goals. Develop and refine training materials, scripts, storyboards, and supporting documentation. Incorporate adult learning principles and interactive methods into curriculum design. Support performance-based measurement assessments to evaluate instructional effectiveness. Stay current on adult education trends, training technologies, and learning strategies to continuously improve content delivery. Project and Program Support Assist the Director of Learning & Development in planning, organizing, and tracking training and organizational learning projects. Develop and maintain project plans, schedules, and task lists for Clutch initiatives. Coordinate program logistics, including events, materials, facilities, and virtual session support. Prepare project reports, status updates, communications, and deliverables for internal and client stakeholders. Contribute to the development and organization of training systems, templates, and standard operating procedures for training documentation and project workflows. Draft and coordinate project communications, including emails, letters, and memos to a variety of internal and external partners and customers. Perform other duties as assigned. This may be a great fit for you if you have... Excellent verbal and written communication skills and enjoy presenting to groups. Experience collaborating with experts to design and implement effective training and development programs. High comfort level with managing multiple priorities and projects at once. High comfort level with organizing details, tracking progress, and keeping others informed. Experience with multimedia training platforms and virtual facilitation tools (such as Lucid, Miro, and Teams). Skills to research and evaluate training options and alternatives. Strong time management skills and a proactive approach to meeting deadlines. Expertise in Microsoft Office Suite and comfortable learning new software tools. Extras we love! 3+ years of related experience in training, instructional design, and/or project coordination/support. Certified Professional in Learning and Performance (CPLP) or similar credential highly desirable. Experience in a consulting or client-facing environment. Experience with learning management systems, e-learning tools (e.g., Articulate, Rise, Captivate), and/or project tracking software (e.g., Monday, Asana, Smartsheet). Physical Requirements Works in-person at least four days per week. Ability to operate standard office equipment such as computer, calculator, keyboard, mouse, printer, and phone. May occasionally need to bend, squat, and lift up to 40 pounds. Ability to travel to regional event sites on a regular basis and occasionally travel to out-of-area events. Why Us? Meaningful work with a people-first approach. We believe in an optimistic, positive culture that connects good people with good work. We provide continuous growth and development opportunities. We offer benefits packages that include Health, Dental, Vision, and Life Insurance along with a 401K option. Generous paid time off, including 11 holidays Our Commitment Inclusion and diversity are fundamental to our culture and core values. We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Clutch has the responsibility to create and sustain an inclusive environment. Equal Employment Opportunity Statement Clutch is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, pregnancy, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Clutch is committed to providing veteran employment opportunities to our servicemembers. Accommodation Statement Clutch is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Clutch and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Clutch and have accommodation needs for a disability or religious observance, please send us an email or speak with your recruiter. Other Employment Disclaimers Employment with Clutch is for no specified period of time. Employment with Clutch is “at-will,” meaning that either the employee or the company may terminate employment at any time and for any reason, with or without cause. Although job duties, title, compensation, and benefits, as well as Clutch's personnel policies and procedures, may change from time to time, nothing in this disclaimer or any policy of Clutch shall be interpreted to conflict with or to eliminate or modify in any way, the at-will employment status of Clutch employees. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. Clutch retains the right to change or assign other duties to this position. Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Clutch participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. For more information about E-Verify, please go to *********************

Splunk SOC Analyst 1, 2 and 3(on-call, as needed for shift coverage ) US Citizenship Required. We are seeking Security Operations Analysts, Tier 1, 2 and3 - flex resources to fill-in for our full-time staff, as needed for shift coverage in our 24x7 SOC operations. This is ideal for someone working a full-time job who is looking to pick up extra shifts. Potential shifts are as follows: Weekdays (M-F): 1st shift 8 am-4 pm 2nd shift 4 pm -12 am 3rd shift 12 am-8 am Weekends (Saturday/Sunday-starts Friday at midnight): 4th shift: 12 am -12 pm 5th shift: 12 pm -12 am-hands over to 3rd shift Sunday night/Monday morning ______________________________________________________________ The SA3 is the final level of internal escalation for incident response on the MDR Operations team. As a Security Analyst Level 3 in the TekStream Managed Detection and Response (MDR) environment, they act as a liaison between security operations and engineering to advance our practice and drive us towards growth. There is a particular emphasis on the ability to identify Indicators of Compromise (IOC) and correctly recommend remediation; productively, efficiently, and with a high degree of accuracy. This core skillset is extended to include the guidance of SA2 and SA1 incident response. Related is the ability to leverage the technologies that are central to the TekStream MDR solution. Role Responsibilities Lead the response to escalated security incidents, providing advanced analysis and mitigation strategies. Mentor and guide SA2 and SA1 in incident response procedures and techniques. Conduct in-depth analysis of security incidents to understand the root cause and impact. Collaborate with cross-functional teams to coordinate and execute incident containment and eradication. Communication of threats and recommended remediation with customer Points of Contact (POC). Develop and maintain incident response playbooks to ensure consistency in handling incidents. Assist in the continuous improvement of security monitoring and detection capabilities. Participate in on-call rotations to provide 24/7 incident response support. Conduct post-incident reviews to identify lessons learned and areas for improvement. Stay abreast of the latest cybersecurity threats, vulnerabilities, and industry best practices. Work closely with customers and internal teams to provide expert guidance on security-related matters.

SAP EWM and MM SAP EWM, SAP TM SAP EWM, XPS, or ShipErp

SAP PP/DS Production Planning and Detailed Scheduling S/4HANA

The Senior Workday HCM Analyst is a high-impact technical role focused on transforming an established Workday environment. Your primary mission is to eliminate manual workarounds and complete unfinished module implementations with a heavy emphasis on Payroll and Benefits. Unlike traditional analyst roles that focus on data entry, this position is configuration-heavy. You will own the full lifecycle of system enhancements-from gathering stakeholder requirements to hands-on build-out of complex business processes, calculated fields, and condition rules. You will be the dedicated technical resource filling a critical gap in a team currently supported by integration and finance leads. Key Responsibilities: 60% System Configuration & Process Optimization Hands-on Build: Execute complex configurations across all modules, specifically leading the optimization of Payroll and Benefits. Technical Architecture: Build and maintain Calculated Fields, Condition Rules, and Custom Reports to drive automated logic and decision-making. Business Process (BP) Engineering: Design and configure end-to-end Workday BPs to replace manual "offline" processes, ensuring data flows seamlessly across HCM. Feature Releases: Lead the evaluation and implementation of semi-annual Workday feature releases to ensure the organization stays on the leading edge of functionality. Custom Solutions: Develop "customer ports" and extensions to address unique business needs that standard out-of-the-box configurations do not meet. 20% Requirements Gathering & Stakeholder Partnership Solution Design: Facilitate workshops with Payroll and Benefits stakeholders to translate "pain points" into technical functional specifications. Proactive Improvement: Identify gaps from prior incomplete implementations and propose technical roadmaps to fix them. UAT Coordination: Lead the "Build-Test-Approve" cycle. Perform initial smoke testing and technical validation before handing off to business owners for final sign-off. 20% Maintenance, Support & Mentorship Tier 3 Troubleshooting: Resolve complex system bottlenecks and error logs that the general HR team cannot address. System Integrity: Maintain security controls and audit protocols to ensure compliance with regulatory standards. Mentorship: Act as a technical mentor to junior analysts, elevating the team's collective Workday configuration expertise. Technical Requirements & Qualifications Experience: 5+ years of experience in ERP systems, with at least 3+ years of deep hands-on Workday configuration. Module Expertise: Mastery of Workday Payroll (Earnings, Deductions, Pay Groups) and Workday Benefits (Enrollment logic, Eligibility rules) is highly preferred. Configuration Toolkit: Proven proficiency in: Calculated Fields (Lookup Related Value, Evaluate Expression, Arithmetic). Condition Rules (Complex logic for BP routing and eligibility). Business Process Architecting. Mindset: A "builder" mentality. You should enjoy starting from an "incomplete" state and driving toward a fully optimized, automated environment. Education: Bachelor's degree in Information Systems, Computer Science, HR, or a related field.

Who we are At BriteCore, we're a dynamic, forward-thinking company on a mission to empower Property & Casualty (P&C) insurers to grow their business and achieve operational efficiencies with modern cloud-native technology. Our software platform is mission-critical, enabling carrier customers to manage policies, billing, and claims with an all-in-one core insurance solution that delivers real-time analytics and digital portals for agents and policyholders. While others rely on outdated solutions, we're leading the shift towards modern cloud technology. With a commitment to continuous innovation, BriteCore delivers new capabilities and enhancements with a flexible and scalable core insurance platform designed to meet the evolving needs of insurers. We believe in creating an inclusive and collaborative work environment where team members are encouraged to share ideas, challenge the status quo, and grow both personally and professionally. Our distributed team is united by a shared passion for transforming the insurance industry and delivering exceptional service. Join us at BriteCore and be part of a company that's shaping the future of insurance technology. You'll have the opportunity to work with talented individuals and make an impact. Your contributions will make a difference. If you're ready to create something different, let's build the future of insurance software together. SummaryDrive the transformation of how technology powers the Property & Casualty (P&C) industry. As a Senior Implementation Analyst, you will lead the charge in delivering our advanced, cloud-based platform to customers, shaping solutions that modernize and elevate their operations. This is your chance to go beyond implementation and become a driving force behind impactful change in the insurance space. In this role, you will tackle complex technical challenges and influence the evolution of our platform. If you have the expertise to lead high-stakes implementations and the vision to create real impact in the P&C industry, we'd like to chat with you. This is a fully remote based role, however candidates must be located in the US.What you'll do Play a critical role as the functional partner in implementing BriteCore's platform, working directly with customers to elicit requirements and drive on-time delivery Build trusted relationships with customer, and manage customer expectations to deliver project against the defined scope in the SOW Partner with product and engineering teams to map customer requirements against product strategy, with the primary objective of staying close to the OOTB solution Work directly with our customers to gather their underwriting guidelines and configure tailored insurance solutions on BriteCore's platform Analyze customer data to identify risks and resolve challenges early, ensuring seamless execution and long-term success Train customers to unlock the full potential of the platform and empower their teams to excel Communicate proactively and transparently, mitigating challenges and consistently exceeding expectations Leverage AI throughout the implementation process to optimize workflows, automate complex tasks and improve customer outcomes Up to 20% of domestic overnight travel is required for this role What you'll bring Bachelor's Degree in Computer Science, Business or related field 6+ years of experience leading complex SaaS implementation projects 3+ years experience working on large scale technical implementation projects at a major consulting firm 2+ years of experience working in the P&C space, including working knowledge of insurance products across personal, commercial and / or specialty lines 2+ years of experience working at a scaling startup 2+ years of professional experience coding in SQL 1+ year of professional experience coding in Python Excellent verbal and written communication skills Bonus points 1+ year of professional experience coding in Python Life at BriteCoreWe take pride in our dynamic, diverse team, unified by shared values of community, integrity, grit and impact. We love what we do and the people we do it with, which is why we welcome every individual, provide them with equal opportunity irrespective of their race, color, national origin, religion, age, gender identity, sexual orientation, veteran, disability or any other legally protected rights that one has. We offer great benefits including: medical, dental, vision, 401K (with company match), disability coverage, unlimited PTO, fully paid parental leave and more. Click here to learn more about our platform.

Job brief We are looking for a Business Analyst who will be the vital link between our information technology capacity and our business objectives by supporting and ensuring the successful completion of analytical, building, testing and deployment tasks of our software product's features. Job Responsibilities: Define configuration specifications and business analysis requirements Perform quality assurance Define reporting and alerting requirements Own and develop relationship with partners, working with them to optimize and enhance our integration Help design, document and maintain system processes Report on common sources of technical issues or questions and make recommendations to product team Communicate key insights and findings to product team Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer Job Skills: Previous experience in Business / Systems Analysis or Quality Assurance A degree in IT / Computer Science Proven experience in eliciting requirements and testing Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools Solid experience in writing SQL queries Basic knowledge in generating process documentation Strong written and verbal communication skills including technical writing skills Tools required for remote work Phone Computer Internet access 2TB hard drive etc Benefits Work From Home Training & Development Stock Option Plan Family Leave (Maternity, Paternity) Paid Time Off (Vacation, Sick & Public Holidays) Health Care Plan (Medical, Dental & Vision) Salary $67,000-$74,000 per year

Job Description About Us: Lunar is a stealth technology company building a new type of software platform for health systems. We are on a mission to revolutionize healthcare with cutting-edge, AI-powered software designed to help every hospital deliver world-class care for their patients. Our platform is already the core backbone of health systems today, transforming clinical and operational workflows at scale with the world's first AI-native hospital information system. This next-generation platform is a fundamental rebuild of the information infrastructure that runs health systems. All of it - from doctors, nurses, pharmacists, lab technicians, coders, billers, supply chain, and even patients - Lunar's software powers everything, soup-to-nuts. We believe that this mission is the moon landing of healthcare - something so consequential and ambitious that most people believe it to be impossible. Backed by Silicon Valley's preeminent venture capital firms, we believe in the power of a small, high performance team of seasoned professionals operating at the peak of their abilities. We value people who are driven, curious, have sound judgement, and care about doing the best work of their careers. We are looking for a Clinical Workflow Informaticist on the Clinical Applications team to bridge the gap between our clinical users (such as doctors, nurses, pharmacists, physiotherapists, lab technicians) and our technology, ensuring a seamless experience with the Lunar platform. This role will provide expert guidance, training, and support to healthcare professionals, helping them optimize workflows, troubleshoot issues, and maximize the value of our platform in delivering patient care. If that sounds meaningful to you, join us and make an impact on how healthcare is delivered. Over the next 6 months, here are some ways you can make an impact: Support Clinical Users: Lead onboarding and ongoing support for new clinical users, ensuring they can effectively navigate and utilize Lunar. Streamline Support Processes: Develop support workflows and documentation to improve response times and provide scalable solutions for common clinical user challenges. Gather Product Feedback: Gather feedback from frontline healthcare professionals to identify pain points and collaborate with product and engineering teams to drive usability improvements. Facilitate Feature Adoption: Assist in the implementation of new clinical features by providing real-world insights, testing workflows, and ensuring seamless rollout to users. Hands-on Clinical Insight: Leverage your clinical experience to create solutions that support clinicians in providing better patient care while easing the documentation burden. Your Experience: Clinical Background: Ideally, you are a Nurse Practitioner (NP), Advanced Practice Registered Nurse (APRN), Registered Nurse (RN) or Certified Registered Nurse Anesthetist (CRNA) with nursing experience, preferably in internal medicine or a hospital setting. Hospital Experience: Strong experience in hospital environments, with a focus on internal medicine. Experience Level: A minimum of 1 year of nursing experience, with 2-3 years total experience in clinical settings. Communication Skills: Exceptional written and verbal communication skills, with the ability to describe clinical workflows, train users, and collaborate across teams. End-user support experience: Prior experience supporting clinicians or end-users with clinical technology, troubleshooting issues, and guiding best practices in a healthcare environment. Attention to Detail: Proven ability to work with precision, especially when configuring clinical templates and order sets that require accuracy and compliance. Lunar supports a flexible hybrid work environment. We encourage in-person collaboration with an expectation of working onsite three days a week. Our approach is designed to offer the flexibility of remote work while fostering the creativity and connection that come from face-to-face time with the team. At Lunar, we know our greatest strength is the diverse blend of backgrounds, experiences, and ideas that our team members contribute. We're passionate about healthcare, but we are also passionate about creating an inclusive workplace where every unique talent and perspective is not just respected, but celebrated. We thrive on embracing differences and are fully committed to fostering a fair, supportive, and dynamic environment where everyone has the opportunity to shine. All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Compensation Range: $80K - $120K

About Us: Lunar is a stealth technology company building a new type of software platform for health systems. We are on a mission to revolutionize healthcare with cutting-edge, AI-powered software designed to help every hospital deliver world-class care for their patients. Our platform is already the core backbone of health systems today, transforming clinical and operational workflows at scale with the world's first AI-native hospital information system. This next-generation platform is a fundamental rebuild of the information infrastructure that runs health systems. All of it - from doctors, nurses, pharmacists, lab technicians, coders, billers, supply chain, and even patients - Lunar's software powers everything, soup-to-nuts. We believe that this mission is the moon landing of healthcare - something so consequential and ambitious that most people believe it to be impossible. Backed by Silicon Valley's preeminent venture capital firms, we believe in the power of a small, high performance team of seasoned professionals operating at the peak of their abilities. We value people who are driven, curious, have sound judgement, and care about doing the best work of their careers. We are looking for a Clinical Workflow Informaticist on the Clinical Applications team to bridge the gap between our clinical users (such as doctors, nurses, pharmacists, physiotherapists, lab technicians) and our technology, ensuring a seamless experience with the Lunar platform. This role will provide expert guidance, training, and support to healthcare professionals, helping them optimize workflows, troubleshoot issues, and maximize the value of our platform in delivering patient care. If that sounds meaningful to you, join us and make an impact on how healthcare is delivered. Over the next 6 months, here are some ways you can make an impact: Support Clinical Users: Lead onboarding and ongoing support for new clinical users, ensuring they can effectively navigate and utilize Lunar. Streamline Support Processes: Develop support workflows and documentation to improve response times and provide scalable solutions for common clinical user challenges. Gather Product Feedback: Gather feedback from frontline healthcare professionals to identify pain points and collaborate with product and engineering teams to drive usability improvements. Facilitate Feature Adoption: Assist in the implementation of new clinical features by providing real-world insights, testing workflows, and ensuring seamless rollout to users. Hands-on Clinical Insight: Leverage your clinical experience to create solutions that support clinicians in providing better patient care while easing the documentation burden. Your Experience: Clinical Background: Ideally, you are a Nurse Practitioner (NP), Advanced Practice Registered Nurse (APRN), Registered Nurse (RN) or Certified Registered Nurse Anesthetist (CRNA) with nursing experience, preferably in internal medicine or a hospital setting. Hospital Experience: Strong experience in hospital environments, with a focus on internal medicine. Experience Level: A minimum of 1 year of nursing experience, with 2-3 years total experience in clinical settings. Communication Skills: Exceptional written and verbal communication skills, with the ability to describe clinical workflows, train users, and collaborate across teams. End-user support experience: Prior experience supporting clinicians or end-users with clinical technology, troubleshooting issues, and guiding best practices in a healthcare environment. Attention to Detail: Proven ability to work with precision, especially when configuring clinical templates and order sets that require accuracy and compliance. Lunar supports a flexible hybrid work environment. We encourage in-person collaboration with an expectation of working onsite three days a week. Our approach is designed to offer the flexibility of remote work while fostering the creativity and connection that come from face-to-face time with the team. At Lunar, we know our greatest strength is the diverse blend of backgrounds, experiences, and ideas that our team members contribute. We're passionate about healthcare, but we are also passionate about creating an inclusive workplace where every unique talent and perspective is not just respected, but celebrated. We thrive on embracing differences and are fully committed to fostering a fair, supportive, and dynamic environment where everyone has the opportunity to shine. All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: Must be located in the Chicago/Midwest area. This is a 100% on-site role, with time spent at a partner location or ShipBob Innovation Center. Role Description: The Operations Implementation Manager will join ShipBob's growing Supply Chain team responsible for understanding the unique strategic needs of each of our clients and delivering value to help facilitate their growth and success. This person will be responsible for managing the complex needs of one of our largest Powered By merchants, ensuring that each sub-account (the merchant's customers) is onboarded into the ShipBob operational ecosystem with the best experience. This role reports to the Sr. Manager, Operations Implementation, who also serves as the backup for this role. What you'll do: Influence: work cross-functionally with our Merchant Implementation, Quality, SFN Operations, SIC Operations, Forecasting, Analytics, and Sales teams to implement new Mid-Market clients operationally. Strategize: work with Quality, SFN, and SIC partners to best place merchants and execute on the needs of their unique SKU profile, pack expectations, and custom packaging. Merchant Experience: you will act as our escalation point for all fulfillment issues during the first 30 days in the onboarding process for new merchants. You will be critical in solving the most complex merchant problems both from an internal and external perspective. Onboarding: oversee the onboarding and implementation operations for all our MM merchants from the perspective of Supply Chain and Operations. Analyze: understand volume needs and coordinate with forecasting teams, communicate expectations around productivity impacts and make necessary adjustments. Operational Solutioning: work to find scalable creative solutions to merchant's custom requirements that align with our current processes. Comply to all food safety and compliance policies and regulations. Additional duties and responsibilities as necessary. What you'll bring to the table: Minimum 8 years of experience in Fulfillment Operations and/or Operational Program Management. Experience interfacing with Merchants/Suppliers/External 3rd Parties. High EQ and natural interpersonal skills. A connector and expert communicator who will ‘close the distance' between Operations, our merchants and internal stakeholders. Established track record of running initiatives, working cross-functionally to achieve goals, and succeeding in a team environment. Solid program management skills and ability to run multiple projects simultaneously. Experience with PowerBI and Microsoft Excel. Perks & Benefits: Medical, Dental, Vision & Basic Life Insurance Paid Maternity/Parental Leave Program Flexible Time Off Program Paid Sick Leave Wellness Days (1 day/quarter) 401K Match Comprehensive Benefits Package >>> ******************************** See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a base salary of $95,000 - $115,000 for this position. The full base pay range for this position in our compensation architecture is $89,235 - $148,725. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company's policies. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (********************************culture/). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.

About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects-reducing chaos and boosting customer satisfaction across industries. We're a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners.tners India, and super angels like Gokul Rajaram, Girish Mathrubootham, and Clark Valberg, etc. What will you do? You have 5+ years of experience in a customer-facing role at a SaaS company, preferably in implementations, onboarding, or technical consulting. You have hands-on experience or exposure to REST APIs and have worked on custom integrations between SaaS platforms and third-party tools. You bring strong organizational and analytical skills, with a sharp eye for detail. You are a critical thinker with a proven ability to solve complex problems, and you're comfortable learning new technologies quickly. You have a customer-first mindset and are passionate about building long-term customer loyalty. You possess excellent written and verbal communication skills and can clearly explain technical concepts to both technical and non-technical audiences. You listen actively, empathize with customers, and are motivated to deliver outcomes that matter. You've demonstrated strong product and consumer thinking throughout your career, balancing user needs with business goals. Experience with CRM, ERP, project management, or fintech platforms is a strong plus. You should apply if Strong organisational and analytical skills along with attention to detail Critical thinking and proven complex problem solving skills required along with comfort to learn new technologies. Customer first mentality and enthusiasm to build customer loyalty Excellent written and verbal communication skills Ability to listen and empathise with customers Demonstration of good product and consumer thinking during his/her career Background in computing, telecom, mobile or digital media would be a plus. Why join us? At Rocketlane, we're all about building a great product and a great place to work. Here's why you'll actually look forward to Mondays: Impact and ownership: You won't just be another cog in the machine; here, you're more like a turbocharged engine part. Bring your ideas, make them happen. Work with the best: We're a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes. Celebrate wins: Whether we're hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big. Learn and grow: We're all about learning-and we're not just talking about the latest SaaS trends. You'll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it). Flexibility and balance: While we love collaborating in the office five days a week, we know everyone has their own rhythm. That's why we offer flexibility around hours-so you can bring your best energy, whether you're an early bird or a night owl. Pajamas optional (at least outside the office). Best-in-Class Benefits: Comprehensive medical, dental, and vision coverage for full-time employees and their dependents. Industry-first HSA benefits. Flexible Time Off Generous 401(k) match to support your financial future.

Job Description As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: Must be located in the Chicago/Midwest area. This is a 100% on-site role, with time spent at a partner location or ShipBob Innovation Center. Role Description: The Operations Implementation Manager will join ShipBob's growing Supply Chain team responsible for understanding the unique strategic needs of each of our clients and delivering value to help facilitate their growth and success. This person will be responsible for managing the complex needs of one of our largest Powered By merchants, ensuring that each sub-account (the merchant's customers) is onboarded into the ShipBob operational ecosystem with the best experience. This role reports to the Sr. Manager, Operations Implementation, who also serves as the backup for this role. What you'll do: Influence: work cross-functionally with our Merchant Implementation, Quality, SFN Operations, SIC Operations, Forecasting, Analytics, and Sales teams to implement new Mid-Market clients operationally. Strategize: work with Quality, SFN, and SIC partners to best place merchants and execute on the needs of their unique SKU profile, pack expectations, and custom packaging. Merchant Experience: you will act as our escalation point for all fulfillment issues during the first 30 days in the onboarding process for new merchants. You will be critical in solving the most complex merchant problems both from an internal and external perspective. Onboarding: oversee the onboarding and implementation operations for all our MM merchants from the perspective of Supply Chain and Operations. Analyze: understand volume needs and coordinate with forecasting teams, communicate expectations around productivity impacts and make necessary adjustments. Operational Solutioning: work to find scalable creative solutions to merchant's custom requirements that align with our current processes. Comply to all food safety and compliance policies and regulations. Additional duties and responsibilities as necessary. What you'll bring to the table: Minimum 8 years of experience in Fulfillment Operations and/or Operational Program Management. Experience interfacing with Merchants/Suppliers/External 3rd Parties. High EQ and natural interpersonal skills. A connector and expert communicator who will 'close the distance' between Operations, our merchants and internal stakeholders. Established track record of running initiatives, working cross-functionally to achieve goals, and succeeding in a team environment. Solid program management skills and ability to run multiple projects simultaneously. Experience with PowerBI and Microsoft Excel. Perks & Benefits: Medical, Dental, Vision & Basic Life Insurance Paid Maternity/Parental Leave Program Flexible Time Off Program Paid Sick Leave Wellness Days (1 day/quarter) 401K Match Comprehensive Benefits Package >>> ******************************** See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a base salary of $95,000 - $115,000 for this position. The full base pay range for this position in our compensation architecture is $89,235 - $148,725. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company's policies. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (********************************culture/). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.

About SpotOn We're not just building restaurant tech-we're giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users Awarded Great Places to Work and Built In's Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you're looking to make an impact with heart and hustle, SpotOn is the place for you. The Manager, Product Implementation leads a team of specialists, driving operational excellence and process improvements. This role leads the successful deployment of restaurant management solutions with a focus on software integrations, including third-party integrations, SpotOn Teamwork, or SpotOn Reserve. The Implementation Manager ensures seamless activation of integrations while delivering exceptional training, support, and operational guidance. This is an in-office position (Monday - Friday) in our Chicago, IL office. Responsibilities: Product Implementation Oversight Oversee the end-to-end deployment of integrations, including 3rd party integrations, Teamwork and Reserve integrations, ensuring solutions meet client needs. Conduct comprehensive assessments of client workflows, requirements, and operational objectives. Guide the team in configuring and customizing platforms, managing project structures, workflows, permissions, and third-party integrations. Deliver client training programs and workshops, promoting adoption and operational readiness. Serve as the escalation point for technical or configuration challenges. Develop and manage detailed implementation plans, timelines, and milestones. Collaborate cross-functionally with Sales, Product, Support, and Engineering teams to resolve implementation issues and improve client outcomes. Ensure seamless activation and adoption of SpotOn integrations (Teamwork, Reserve, and third-party integrations). Maximize client satisfaction and business impact through expert technical guidance, team leadership, and process excellence. Oversee technical support and troubleshooting during implementations, ensuring timely resolution and effective communication. Team Leadership & Development Lead and develop a team of specialists and associate managers, fostering accountability, engagement, and performance. Set clear goals and performance expectations aligned with departmental objectives. Provide regular coaching, feedback, and professional development opportunities to build team capability. Oversee workload allocation, ensuring balanced capacity, productivity, and service quality. Manage recruitment, onboarding, and training to build a high-performing team culture. Client & Cross-Functional Partnership Act as a key point of contact for client-facing teams and stakeholders to ensure alignment on project requirements and timelines. Anticipate client and partner needs, providing proactive solutions and maintaining strong, collaborative relationships. Coordinate with internal functions (Implementation, Product, Operations, etc.) to ensure smooth project execution and issue resolution. Communicate updates, progress, and risks clearly to senior leadership and key stakeholders. Training, Quality & Standards Establish and maintain high quality and consistency standards across all team outputs. Lead periodic quality reviews, identifying trends and coaching opportunities. Develop and maintain team training resources and SOPs to ensure consistency across roles and projects. Champion operational excellence and knowledge sharing across the broader function. Hold the team accountable for following documented processes: Standard Operating Procedures (SOPs), Service-level Agreements (SLAs), and checklists. Operational Execution & Process Improvement Oversee execution of multiple concurrent projects, ensuring on-time delivery and adherence to quality standards. Identify and implement process improvements to increase efficiency, scalability, and accuracy. Monitor team metrics and performance dashboards to drive accountability and continuous improvement. Partner with other managers to standardize best practices and optimize end-to-end workflows. Qualifications: Research shows that women and members of underrepresented groups tend to apply to roles only when they check every box on a job description. We encourage you to apply if you meet the majority of qualifications and if this role is aligned with your career trajectory. Demonstrated ability to lead, motivate, and manage teams, including coaching, mentoring, and performance management. Strong client focus with expertise in building relationships, understanding needs, and delivering high-quality solutions. Proficient in configuring software applications, troubleshooting technical issues, and applying operational knowledge of restaurants or hospitality systems. Extensive experience planning, tracking, and managing complex software or POS implementations, ensuring timely delivery and effective resource allocation. Skilled in analyzing complex problems, developing creative solutions, and driving operational efficiency through process improvements. Exceptional verbal and written communication, able to convey technical information clearly and influence stakeholders at all levels. Collaborative and team-oriented, capable of working across cross-functional teams and fostering positive working relationships. Adaptable and committed to continuous learning, staying current on industry trends and evolving business needs. Deep knowledge of restaurant operations, POS platforms, and related systems, with hands-on experience in implementation, configuration, and client training. Strong organizational, research, and process development skills, focused on quality, KPIs, and operational efficiency. Capable of managing competing priorities in fast-paced, collaborative environments while maintaining high-quality execution. 8+ years of professional experience in customer success or related roles. 3+ years of experience managing and developing high-performing teams. Experience in fintech or SaaS environments preferred. Benefits: At SpotOn, we put people above everything else. We're known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can't take care of our clients without taking care of our employees first, and that's why we invest in you with a competitive benefits package which includes: Medical, Dental and Vision Insurance 401k with company match RSUs Paid vacation, 10 company holidays, sick time, and volunteer time off Employee Resource Groups to build community and inclusion at work Monthly cell phone and internet stipend Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development Compensation: Our base pay range starts at $89,000 -$107,000 for this role Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan Offers will be reflective of the candidate's location and experience. SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. SpotOn is an e-verify company.

Vatica + Cozeva: Shaping the Future of Value-Based Care Vatica Health's merger with Cozeva brings together two industry leaders each recognized as Best in KLAS in their respective domains to transform how payers and providers collaborate to improve outcomes. This unique combination of people, process, and technology unites Vatica's #1-rated risk adjustment platform with Cozeva's #1-rated quality and population health platform, creating the most comprehensive point-of-care solution for advancing value-based care. Together, Vatica + Cozeva empower providers with an integrated suite of capabilities including advanced analytics, payer interoperability, and clinical services to optimize both patient and financial outcomes. For our current and future employees, this merger represents an exciting opportunity to be part of something bigger: A broader mission to improve healthcare quality and equity. A deeper platform of technology, data, and clinical insight. Greater potential for personal and professional growth within a fast-growing, category-defining organization. Join us and be part of Cozeva, a Vatica Health company as we build the future of value-based care: better for providers, payers, and patients alike. As an Enterprise Implementation Manager, you play a crucial role in the initial stages of the customer journey, ensuring that our enterprise clients successfully implement and adopt Cozeva, realizing the value of our solution to achieve their business goals. Your primary responsibility is to earn the trust of our customers and guide them through a seamless onboarding process, reducing churn risk and establishing a foundation for a long-term partnership. The Enterprise Implementation Manager will be part of a broader Sales & Revenue team, responsible for leading the cross-company efforts to help Cozeva minimize time-to-first-value for our customers. Responsibilities: Customer Relationship Management & Advocacy Build and maintain strong relationships with customers and key stakeholders as the primary point of contact during onboarding. Act as a trusted advisor, understanding each customer's business goals and ensuring all activities align with their success. Serve as an internal advocate for customer needs and feedback, promoting a customer-centric culture across the organization. Onboarding & Implementation Develop and execute tailored onboarding and implementation plans that align with customer objectives. Oversee setup, configuration, and training to ensure a seamless and timely go-live experience. Continuously refine onboarding processes and apply best practices to enhance efficiency and effectiveness. Training & Enablement Deliver engaging training sessions, webinars, and resources to ensure customers effectively adopt and utilize the platform. Maintain up-to-date educational materials and documentation to support self-service learning. Customer Success & Retention Monitor customer adoption, satisfaction, and progress toward key milestones. Identify risks or obstacles to success and implement proactive strategies to drive retention and mitigate churn. Cross-Functional Collaboration & Reporting Partner with sales, product, and support teams to provide a cohesive, consistent customer experience. Track and report on onboarding KPIs, using data-driven insights to identify trends and opportunities for improvement. Requirements Minimum requirement: BA/BS in a relevant discipline. MPH, MHA, MHSA, MBA or related graduate degree preferred. 3+ years in healthcare administration or healthcare technology/SaaS required. Experience working with Health Plans, Independent Physician Associations (IPAs), and Management Service Organizations (MSOs) or in value-based care programs preferred. Experience in customer success, consulting, account management, or a related role is a plus. Passionate about learning about and solving challenging problems in the healthcare operations, regulation and technology space. Willingness to work as needed with international teams Benefits WORKING AT VATICA HEALTH ADVANTAGES Prosperity Competitive salary based on your experience and skills - we believe the top talent deserves the top dollar Bonus Potential (based on role and is discretionary) - if you go above and beyond, you should be rewarded 401k plans- we want to empower you to prepare for your future Room for growth and advancement- we love our employees and want to develop within Good Health Comprehensive Medical, Dental, and Vision insurance plans Tax-free Dependent Care Account Life insurance, short-term, and long-term disability Happiness Excellent PTO policy (everyone deserves a vacation now and then) Great work-life balance environment- We believe family comes first! Strong supportive teams- There is always a helping hand when you need it The salary for a position is typically determined by multiple factors such as the individual's qualifications, experience, skills, and location. The projected compensation range for the position may vary based on these factors and could range from $75,000 to $90,000 (annualized USD). However, this estimate represents just one aspect of our total compensation package offered.

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com. Job Summary: The Commercial Operations Analyst I plays a critical role within the Commercial Operations team by providing foundational support for the deal desk and sales management functions. This position is integral to facilitating efficient deal execution and achieving team objectives through the management of pricing strategies, order forms, contract vehicles, and the coordination of deal progression to completion. Additionally, the role emphasizes driving process improvements, maintaining data integrity, and delivering actionable insights to inform strategic decision-making. Responsibilities: * Assist in streamlining deal desk processes by collaborating with sales leadership, field teams, and operations to identify and resolve bottlenecks in deal execution. * Manage the order management process by preparing order forms, managing quote approvals, ensuring alignment with cooperative contract vehicles, resellers, and distributors, and adhering to established guidelines. * Perform pricing analyses under the guidance of senior team members, contributing to optimized deal structuring and alignment with financial metrics. * Assist in the development and maintenance of dashboards and tools that enhance visibility into deal performance, ensuring data accuracy and alignment with team objectives. * Ensure compliance with standard booking metrics through accurate deal data review and adherence to revenue recognition guidelines. * Contribute to the identification of process improvement opportunities within the commercial operations workflow to support scaling efforts. * Maintain CRM (Salesforce) data integrity, ensuring accurate and consistent information across sales and operations systems. * Provide routine analysis and reporting to support deal desk operations and address specific ad hoc requests from sales management or leadership. Requirements and Preferred Experience: * Bachelor's degree in Business, Finance, Accounting, or a related discipline is required. * A minimum of 2 years of experience in deal desk operations, sales operations, finance, or a related field is preferred. Relevant internships or academic projects may be considered. * Familiarity with B2B SaaS deal structures or similar environments is preferred. * Strong problem-solving skills, with a focus on learning and applying established guidelines to resolve routine challenges. * Curiosity about emerging technologies, including artificial intelligence (AI), and their potential to improve operation processes and decision-making. * Ability to adapt to a fast-paced environment and manage evolving priorities with guidance from the manager. * Clear written and verbal communication skills to articulate findings (e.g., pricing and deal structures) and collaborate effectively within the team. * Proficiency in Google Suite (or Microsoft 365) and basic knowledge of Salesforce or other CRM systems is preferred. * Familiarity with operational tools (e.g., CPQ, Tableau, Outreach) and quoting tools is highly preferred. Compensation: Chicago, IL: $65,000 - $78,000 On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location. Why OpenGov? A Mission That Matters. At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy. Opportunity to Innovate The next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started. A Team of Passionate, Driven People This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune. A Place to Make Your Mark We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.