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  • Remote Medical General Expert - AI Trainer

    Superannotate

    Remote operating partner job

    In this hourly, remote contractor role, you will review AI-generated medical responses and/or generate expert healthcare content, evaluating reasoning quality and step-by-step clinical problem-solving while providing precise written feedback. You will assess solutions for accuracy, clarity, and adherence to the prompt; identify errors in clinical methodology or conceptual understanding; fact-check medical information; write high-quality explanations and model solutions that demonstrate correct reasoning; and rate and compare multiple responses based on correctness and reasoning quality. This role is with SME Careers, a fast-growing AI Data Services company and subsidiary of SuperAnnotate, delivering training data for many of the world's largest AI companies and foundation-model labs. Your healthcare expertise directly helps improve the world's premier AI models by making their clinical and public-health reasoning more accurate, reliable, and clearly explained. Key Responsibilities: • Develop AI Training Content: Create detailed prompts in various topics and responses to guide AI learning, ensuring the models reflect a comprehensive understanding of diverse subjects. • Optimize AI Performance: Evaluate and rank AI responses to enhance the model's accuracy, fluency, and contextual relevance. • Ensure Model Integrity: Test AI models for potential inaccuracies or biases, validating their reliability across use cases. Your Profile: • Bachelor's degree (or higher) in Medicine (MD/DO), Nursing, Public Health (MPH), Health Sciences, or Allied Health, with strong grounding in Epidemiology, Clinical Medicine, Healthcare Systems, and Patient Care. • 5+ years of professional experience in Nursing, Public Health, Health Sciences, or Allied Health. • Confident in clinical reasoning (differential diagnosis, risk stratification, red-flag recognition) and explaining why a conclusion follows from the evidence. • Strong understanding of disease processes, patient care concepts, public health principles, healthcare systems, and medical terminology. • Exceptional attention to detail when fact-checking medical content and identifying unsafe assumptions, missing contraindications, or misinterpretation of tests; Minimum C1 English proficiency. • Comfortable evaluating answers for internal consistency (timelines, physiology, dosing logic), appropriateness for setting (ED vs outpatient), and patient safety implications. • Reliable, self-directed, and able to deliver consistent quality in an hourly, remote contractor workflow across time zones. • Previous experience with AI data training/annotation, clinical documentation review, utilization review, or healthcare editorial QA is strongly preferred.
    $28k-44k yearly est. 16d ago
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  • Chief People Officer

    U.S. Bankruptcy Court-District of Ct

    Remote operating partner job

    Step Up For Students is a state-approved, nonprofit scholarship funding organization that helps administer scholarships for Florida schoolchildren: The donor-funded Florida Tax Credit Scholarship (FTC) Program and the Family Empowerment Scholarship for Educational Options (FES-EO) helps K-12 students attend private schools. The Family Empowerment Scholarship for Students with Unique Abilities (FES-UA) empowers families to personalize the education of their students by directing funds to where they're needed most. The Personalized Education Program (PEP), which is part of FTC, for students who are not enrolled full-time in private or public school. New Worlds Scholarship Accounts supports K-5 public school students who need additional academic support in reading and/or math. The Transportation Stipend to help K-8 students travel to a public school of their choice Public education is rooted in the promise of equal educational opportunity, regardless of income, special needs, or home address. Step Up For Students is a partner of public schools, and these scholarships strengthen public education by offering options to all families so they can choose the learning environment that best meets their children's individual needs. The Opportunity: The Chief People Officer (CPO) plays a critical role in supporting the transformation and growth of Step Up For Students. Reporting directly to the CEO, the CPO will provide strategic leadership across Human Resources, Workforce Planning, Coaching and Culture, and Internal Communications. This role requires a collaborative, forward-thinking leader who can align people strategies with the organization's mission and long-term goals. The CPO will work closely with executive leadership to shape a high-performing, inclusive culture that supports both employee well‑being and organizational success. Responsibilities: Build and operationalize a workforce planning model that aligns headcount, skills, and organizational structure to SUFS' growth strategy. Establish an organization-wide performance and talent review rhythm, including leadership assessment, development planning, and succession visibility. Redesign onboarding and reboarding to accelerate clarity, connection to mission, and understanding of the value chain. Set the Learning and Development strategy and introduce programs that strengthen leadership capability and functional excellence at scale. Elevate employee communications and modernize the intranet experience to improve clarity, transparency, and alignment across a fully remote workforce. Lead and develop HR Operations, Talent Acquisition, L&D, Culture, and Employee Communications teams with clear goals, expectations, and operating standards. Partner with C‑Suite to integrate people strategy into financial planning, systems design, and organizational priorities, including compensation philosophy and job architecture. Advise the CEO and senior leadership team on culture, organizational health, and talent decisions while maintaining high standards for employee relations, compliance, and policy stewardship. Ideal Candidate: Minimum 15 years of leadership experience in talent management, including hiring, onboarding, upskilling, performance tracking, and contractor management. SPHR (Senior Professional in Human Resources) certification required. Proven track record of successfully scaling organizations through periods of rapid growth, with experience leading cultural and operational change. Experience leading through complex, high‑pressure, and challenging organizational scenarios with confidence and effectiveness. Demonstrated strategic leadership capabilities and strong policy development proficiency. Minimum 7 years of experience working within nonprofit organizations, especially those serving diverse socio‑economic populations and individuals with a broad range of abilities. Minimum 7 years of experience in fast‑paced, process‑critical sectors such as large enterprises, banking, payments, or retail is an asset, especially with experience supporting timely and efficient operations. Clear alignment with the mission and values of Step Up For Students. Location: United States Remote, East Coast working hours DRiWaterstone is proud to lead this search on behalf of Step Up For Students. #J-18808-Ljbffr
    $71k-128k yearly est. 5d ago
  • VP of Finance & HR

    Maxrte

    Remote operating partner job

    max RTE is on a mission to help hospitals and health systems maximize their revenue so they can focus on what matters most-caring for patients. We've been growing 30% year-over-year with industry-leading margins, and now we're looking for a VP of Finance & HR to build these functions from the ground up and help us scale to the next level. You'll be the CEO's right hand-translating vision into execution, building a world-class team, and ensuring our team and external stakeholders have an exceptional experience. You'll lead the strategy and execution across core processes such as invoicing, pricing, investor reporting and employee onboarding. This role is perfect for an ambitious operator who thrives in fast-growth environments and wants to make a tangible impact on healthcare. What You'll Do Reporting & Budgeting: Own budget, financial audit, and lender and Board reporting. Lead cross-functional alignment and approval processes. Finance Operations: Simplify and optimize financial processes, including reporting, invoicing, and collections, to ensure clarity and speed. HR Operations: Oversee compensation strategy, culture building and retention across functions. Lead recruitment efforts, enabling leadership to source high-quality candidates. Own payroll, onboarding and offboarding processes and 2x annual offsite planning. Pricing Optimization: Drive revenue growth by revamping our pricing strategy. Team & Function Building: Build a team of A-players, hiring and expanding the team as the company and its needs grow. Who You Are A proven builder: You have 5+ years of experience leading operations or finance in a high-growth SaaS or tech-enabled services company. You know what “good” looks like and how to get there. Detail-oriented: You take full responsibility & accountability for core processes (payroll, financial reporting), ensuring accuracy and timeliness of all deliverables. Execution-focused: You thrive in fast-paced, high-growth environments. You know how to prioritize, make tradeoffs, and deliver results without dropping the ball. Strategic + hands‑on: You can zoom out to set vision and strategy-and then roll up your sleeves to solve problems alongside your team. An exceptional communicator: You build trust quickly cross‑functionally. You can translate complex challenges into clear action plans and escalate issues timely. Mission-driven: You're passionate about making healthcare better for providers, patients, and their communities. Resourceful + entrepreneurial: You don't wait for answers-you create them. You have a bias for action and a knack for finding creative solutions. We're committed to investing in our people. As part of max RTE, you'll get: Competitive salary + bonus + equity Unlimited PTO 401k plan Health, dental, vision, and life insurance Career acceleration, mentorship, and training opportunities We're a fully remote, U.S.-based team. We stay connected through regular collaboration and 2x annual off‑site team events. #J-18808-Ljbffr
    $155k-235k yearly est. 2d ago
  • Senior HR Strategy Consultant - Nonprofit, Remote

    Positively Partners

    Remote operating partner job

    A consulting firm for social impact organizations is seeking a Principal HR Consultant to serve as a trusted advisor for nonprofit clients. You will lead employee relations, performance management, and compliance. The ideal candidate has over 8 years of HR experience, strong knowledge of employment law, and a passion for equity-focused practices. This is a remote position available to candidates in the US, requiring Eastern Time Zone availability. #J-18808-Ljbffr
    $76k-109k yearly est. 3d ago
  • Founding COO, SaaS Growth Operator (Remote)

    Impact Clients

    Remote operating partner job

    A leading SaaS company is seeking a Founding COO / Growth Operator to manage daily operations and drive the company's growth from $1M to $50M ARR. This is a hands-on role for an execution-focused leader who will work closely with the founder to oversee operations, product execution, and team management. Ideal candidates will have a strong background in SaaS, operational management, and team leadership, embodying a culture of accountability and high performance. #J-18808-Ljbffr
    $117k-220k yearly est. 3d ago
  • Chief Operating Officer

    Developwell

    Remote operating partner job

    Chief Operations Officer Job Description Department: Operations Level: L7 (or 8) About the Org Scale to Win is a fully-remote, progressive political tech company founded in 2020 by organizing leaders from the Biden/Harris, Bernie 2020, Warren 2020, and Hillary for America Presidential campaigns. Our product offerings include Scale to Win Text, an all-in-one shortcode and longcode texting tool, and the Scale to Win Dialer, a predictive calling tool. Scale to Win also offers turnkey “We Text” services, where our team builds text campaigns, sends messages, collects data, and ensures compliance on behalf of clients. We work with more than 3,000 Democratic and progressive campaigns and organizations driving change. Current and past clients include the Biden‑Harris campaign, the Democratic National Committee, the Working Families Party, the AFL‑CIO, UFCW, MoveOn, and For Our Future. About the Role The Chief Operations Officer is a strategic leader responsible for driving operational excellence, overseeing the financial health of the company, and ensuring cross‑functional alignment at Scale to Win. The COO will serve as a central advisor to the Managing Partners, providing operational leadership to scale the company sustainably and setting the foundation for long‑term growth. At this stage of growth, the COO will balance high‑level tasks to execute the company vision while also managing day‑to‑day processes in finance, collection, compliance, operational systems, and more. This leader will direct core business functions including Business Operations, People Operations, and Finance with the ultimate goal of creating efficient and scalable processes while fostering a high‑performance culture and emphasizing collaboration, innovation, and continuous improvement. As a member of the Leadership Team, they will also support the development of a mission‑aligned culture. Core Responsibilities Operational and Financial Leadership (35%) Own and streamline all core operational functions, including vendor management, legal and compliance, payment processing, and internal systems. In coordination with the Fractional CFO, lead budgeting, forecasting, and expense oversight; manage monthly close and reconcile accounts to ensure financial accuracy and risk mitigation. Monitor company profitability and cash flow, ensuring that financial metrics align with business goals. Oversee client invoicing and collections, monitor customer account lifecycles, and resolve outstanding or failed payments. Collaborate on pricing strategy and ensure margin protection during contracting with vendors. Interface with external accountants, tax advisors, and consultants to maintain regulatory compliance and prepare for future growth. Implement operational systems for privacy, data protection, and contract terms across products and services. Company Management and Cross‑Functional Execution (30%) Translate strategic vision into operational plans across departments, ensuring execution against organizational goals. Build and maintain systems for accountability across functions-partnering with leaders in Sales, Client Success, Product, and Engineering to drive results. Serve as the internal project manager for large cross‑functional initiatives, or supervise a Chief of Staff who performs this function. Lead operational aspects of team planning and OKRs; track progress, resolve blockers, and ensure alignment with long‑term objectives. Ensure company structure and decision‑making processes are scalable and support future growth. People and Team Oversight (20%) Manage the Operations and People teams, ensuring performance, accountability, and professional growth. Conduct regular check‑ins and feedback cycles with direct reports; support team success through coaching, mentorship, and capacity planning. Develop internal systems to support equitable compensation frameworks, onboarding, and performance management. Cultivate a high‑trust, inclusive, and mission‑driven culture across the operations function. Model company values and support culture‑building efforts across the organization. Legal, Compliance, and Business Risk Management (10%) Serve as the primary point of contact for external legal counsel, overseeing all legal processes including contract review, terms & conditions, and compliance with TCPA & ATDS /privacy laws. Serve as the main point of contact for the fractional CFO, implementing and managing business policies that protect organizational risk, including margin strategy, tax exposure, and contract structure. Navigate the tradeoffs inherent in a fast‑paced, client‑facing environment-balancing ideal internal systems with industry constraints. Leadership Development (5%) Support executive team alignment and strategic discussions related to growth, structure, and potential leadership transitions. Build team management capacity with revenue‑driven decision‑making and client relationship navigation in mind. Assess internal systems and develop a plan to support continued scale with high integrity. Candidate Profile We are seeking a hands‑on, operationally‑minded leader with demonstrated experience running complex internal systems at a fast‑paced organization. The ideal candidate is a systems builder who brings clarity to complexity, is energized by solving internal inefficiencies, and thrives in dynamic, evolving environments. While direct experience in the political or progressive tech space is not required, a successful COO will be comfortable learning the industry landscape quickly and communicating confidently with stakeholders, clients, and partners. Required Skills and Attributes Demonstrated experience (9+) managing financial and business operations in a high‑growth or fast‑moving organization. Strong people management and leadership experience, including building teams, providing feedback, and coaching for development. Expertise with core financial systems and compliance (e.g. invoicing, tax filing, budget forecasting). Skill negotiating with external vendors and managing legal and business risk. Operational discipline, accountability, and a culture‑building mindset. Clear communication and project execution across teams. High bias towards keeping your commitments, always ensuring follow‑through. Flexibility; the position may evolve, and your responsibilities may shift over time. Comfort working in fast‑paced environments and ability to navigate complex and nuanced situations. A creative problem‑solver and self‑starter. You're someone who can disagree without being disagreeable. You're comfortable coming up with new ideas and have the follow‑through to make those new ideas happen. Ability to organize and prioritize a complex work plan with ever‑changing details. #J-18808-Ljbffr
    $115k-202k yearly est. 6d ago
  • Remote Fractional COO - Law Firm Growth & Performance

    How To Manage a Small Law Firm

    Remote operating partner job

    A leading management firm for small businesses is seeking a Fractional COO to support multiple client law firms. This remote role requires a seasoned operations leader with over 10 years of experience in service-based industries. Candidates must excel in coaching, communication, and strategic planning. The position offers a $110K base plus performance pay targeting $182K total compensation, along with comprehensive benefits including unlimited PTO and a 401(k) match. Join us in driving success for law firms across the country. #J-18808-Ljbffr
    $110k-182k yearly 4d ago
  • Remote COO - Education Nonprofit Strategy & Growth

    Educator Diversity, Inc.

    Remote operating partner job

    An educational nonprofit organization is seeking a Chief Operating Officer to lead financial management, strategic planning, and organizational effectiveness. This role requires strong leadership and collaboration skills, with a focus on enhancing nonprofit operations. The COO will oversee finance, HR functions, and compliance while driving the mission forward. The position offers competitive salary and comprehensive benefits, supporting the organization's growth and sustainability efforts. #J-18808-Ljbffr
    $91k-160k yearly est. 4d ago
  • General Manager - Growth & Ops Leader (Remote)

    3 HTi, LLC

    Remote operating partner job

    A leading global systems integrator is seeking an experienced General Manager to lead their strategic direction and operations in Mount Laurel, NJ. You will develop business strategies, oversee daily operations, and foster a culture of innovation. The ideal candidate should have a strong background in general management, preferably in the high-tech or manufacturing sectors, along with excellent leadership and communication skills. A competitive compensation package and opportunities for professional growth are provided. #J-18808-Ljbffr
    $82k-171k yearly est. 3d ago
  • Chief People Officer - Remote

    Make Choteau Home

    Remote operating partner job

    About Figure Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We're proving that blockchain isn't just theory - it's powering real products used by hundreds of thousands of consumers and institutions. By combining blockchain's transparency and efficiency with AI‑driven automation, we've reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes. Together with our 170+ partners, we've originated over $17 billion in home equity loans (HELOCs) on our blockchain‑native platform, making Figure the largest non‑bank provider of home equity financing in the U.S. Figure's ecosystem also includes YLDS, an SEC‑registered yield‑bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. We're proud to be recognized as one of Forbes' Most Innovative Fintech Startups in 2025 and Fast Company's Most Innovative Companies in Finance and Personal Finance. About the Role As the Chief People Officer, you will serve as a strategic leader and the steward of our people, culture, and organizational health, and will report to the Chief Financial Officer as part of the executive leadership team. You will define and lead the entire people strategy, ensuring we build a high‑performance, mission‑aligned organization where employees feel supported, empowered, and inspired to do their best work. This role spans talent strategy, organizational design, leadership development, compensation and rewards, employee experience, workforce planning, operations, and culture while championing a people‑first approach that enables us to scale with clarity, cohesion, and excellence. The CPO will play a pivotal role in shaping the company's long‑term direction by ensuring our people practices, structures, and philosophy reinforce who we are and who we aspire to become. What You'll Do Develop a comprehensive, long‑term people strategy aligned with company mission, goals, and growth Serve as the principal advisor to the executive team on all organizational and people‑related matters Lead and elevate the People team, providing mentorship, strategic guidance, and clear operational direction Build and reinforce a diverse, inclusive, equitable culture where employees feel valued and are able to contribute meaningfully Oversee talent acquisition and leadership hiring, ensuring a strong pipeline and succession strategy for mission‑critical roles Drive organizational design initiatives that support scale, efficiency, clarity, and cross‑functional effectiveness Strengthen leadership capabilities across the organization through coaching, development programs, and performance enablement Establish and refine compensation, equity, and rewards frameworks that are competitive, fair, and aligned with business strategy Oversee benefits and wellness programs that support the full spectrum of employee well‑being Lead change management initiatives that help teams navigate transformation with clarity and confidence Ensure compliance with local, state, and federal employment laws while anticipating regulatory shifts and evolving workforce needs Create a data‑driven culture within People Operations, leveraging analytics to measure engagement, inform decisions, and drive continuous improvement Implement systems, tools, and technologies that streamline operations and enhance the employee experience end‑to‑end Champion employee engagement and retention strategies that reinforce a high‑trust, high‑performance organization What We Look For 15+ years of progressive HR and People leadership experience, with significant time leading at the executive level Experience operating as a CPO, Head of People, or equivalent leader within a high‑growth, fast‑paced organization HR leadership experience at a publicly traded company, with clear understanding of public company governance and regulatory expectations Prior experience integrating people operations with business growth strategies and curiosity to understand company's innovative products Proven ability to develop and execute people strategies that support scale, transformation, and long‑term company health Prior experience supporting and scaling a large hourly employee population Deep expertise across organizational design, talent strategy, leadership development, compensation (including equity‑based compensation) and employee experience Exceptional executive communication skills with the ability to influence, align, and drive outcomes across diverse stakeholders High emotional intelligence, sound judgment, and a people‑first mindset grounded in strategic thinking Demonstrated experience leading through change and building resilient, healthy organizations Strong analytical background with the ability to use data to guide decisions, forecast needs, and measure success A track record of building cultures rooted in trust, accountability, performance, and empathy Salary Compensation Range: $250,000 - $300,000/yr 25% annual bonus target, paid quarterly Company equity in the form of RSUs This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs Benefits Comprehensive health, vision, and dental insurance with 100% employer‑paid premiums for employees and their dependents on select plans Company HSA, FSA, Dependent Care, 401k, and commuter benefits Employer‑funded life and disability insurance coverage 11 Observed Holidays & PTO plan Up to 12 weeks paid family leave Continuing education reimbursement Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information.By submitting your application, you are agreeing andacknowledgingthat you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. #J-18808-Ljbffr
    $64k-109k yearly est. 6d ago
  • Employee Relations Manager

    Spectrum Staffing Services/Hrstaffers Inc.

    Remote operating partner job

    This temporary, fully remote role supports employee relations activities by managing concerns, investigations, and coaching efforts across the organization. The position partners closely with business leaders to ensure fair, consistent, and compliant resolution of employee issues while contributing to broader employee relations initiatives and compliance efforts. RESPONSIBILITIES Manage employee relations cases from intake through resolution, including interviews, documentation review, and case closeout. Prepare investigation plans, issue summaries, and written findings while maintaining accurate case files for reporting purposes. Provide coaching and guidance to managers and employees on performance concerns, conduct issues, and policy interpretation. Assess and triage employee concerns to determine appropriate investigative or compliance actions. Support performance improvement processes in alignment with internal policies and best practices. Identify trends from employee relations activity and escalate insights for process improvements or training opportunities. Oversee the exit interview process, analyze trends, and prepare summary metrics on a recurring basis. Contribute to employee relations projects, policy administration, compliance initiatives, and regulatory readiness efforts. QUALIFICATIONS Bachelor's degree in a related field required; advanced degree preferred. Minimum of four years of progressive human resources experience; five or more years strongly preferred. Prior experience supporting employee relations within a regulated or pharmaceutical environment required. At least one year of Human Resources Business Partner experience; two or more years preferred. Strong ability to conduct objective, unbiased investigations and make sound recommendations. Demonstrated business acumen with the ability to balance employee needs and organizational risk. Proven coaching and counseling skills with managers and employees. BENEFITS Fully remote assignment offering flexibility and work-life balance. Opportunity to work independently while partnering with experienced HR leadership. Exposure to complex employee relations matters that strengthen investigative and consulting skills. Competitive hourly compensation for the duration of the assignment. Chance to make a meaningful impact during a defined project period without long-term commitment.
    $66k-92k yearly est. 2d ago
  • Manager, Employee Relations

    Source One Technical Solutions 4.3company rating

    Remote operating partner job

    Source One is a consulting services company and we're currently looking for the following individual to work as a remote consultant to our direct client, a global pharmaceutical company in Basking Ridge, NJ. Job Title: Manager, Employee Relations (Contractor) Pay Rate: $47/hr (W-2) Schedule: 37.5 hours/week, Mon-Fri, 100% remote for duration of assignment Summary: This role has responsibility for managing employee relations cases with business stakeholders with guidance and oversight, which includes but is not limited to intake, interviews, documentation review, coaching and closeouts. Accountable for end-to-end processing of employee relations concerns including creating issues summaries, pre-investigation plans, writing investigation reports and maintaining ER case files for reporting purposes. Responsibilities: • Employee relations and investigations: uses business acumen, policy interpretation and risk mitigation to conduct effective investigations and coach/counsel employees and management with guidance and oversight. • Manages the exit interview process and metrics, which includes conducting exit interviews, reviewing exit trends and synthesizing data on a quarterly basis. • Project management as assigned for employee relations initiatives, policy administration and HR compliance and regulatory reporting/FDA readiness. • Effectively triages potential issues compliance/legal to ensure appropriate approach is taken. • With oversight, conducts investigations in response to employee or management complaints of inappropriate conduct/behavior or matters concerning performance and recommends disciplinary actions in accordance with company policy. • Works directly with business stakeholder using HRBP as information intake as necessary managing performance improvement plans in accordance with company policies. • Elevates issues to the employee relations head for possible program changes and learning and development opportunities. • Supports employees throughout the issues escalation process and tracks the incident to ensure proper issue closure. • Provides coaching to managers and employees on preventing or resolving employee relations issues based on guidance and direction from ER head. • Properly documents all employee relations data and documents. • Ability to project manage ER initiatives or implementation of HR best practices and training. • Assist as needed with policy administration, HR compliance, and regulatory reporting and FDA readiness and ADA accommodation requests. Required Skills: • Human Resources experience • Pharmaceutical industry experience • Demonstrate a strong understanding of employee and manager needs • Ability to exercise sound judgment and make connections between HR processes/policies and the businesses we serve and in a highly regulated pharmaceutical environment • Strong written communication and verbal communication skills, ability to translate processes into training and other presentation/policy/program documents • Ability to work effectively with management and all levels of HR partners • Ability to ensure a high level of discretion and confidentiality • Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines • Familiarity with Affirmative Action Program development • Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, HRIS systems and web-browsers Education: • Bachelor's Degree in Human Resources, Behavioral Sciences, Humanities or Liberal Arts is required
    $47 hourly 2d ago
  • Remote-Eligible GM, Home Secured Lending - Growth & Strategy

    Best Egg, Inc. 4.3company rating

    Remote operating partner job

    A financial technology platform is seeking a General Manager for Home Secured Lending to oversee the strategic and operational aspects of this new product line. Ideal candidates will have over 10 years of experience in consumer lending, particularly in mortgage or home equity products, and possess strong P&L ownership skills. Located in Wilmington, DE, candidates may also work remotely with regular travel. The role offers a competitive salary between $250,000 to $290,000 annually plus potential bonuses. #J-18808-Ljbffr
    $66k-110k yearly est. 5d ago
  • Assistant General Manager

    Carrols Restaurant Group, Inc. 3.9company rating

    Operating partner job in Logan, OH

    ASSISTANT MANAGER Carrols LLC is the largest Burger King Franchise. We own and operate over 800 Burger King Restaurants. We've been in the burger business for over 55 years so we know a little bit about success. We're all about finding talented folks and giving them the tools and the knowledge to make it to the top. SUPERIOR BENEFITS...COMPETITIVE SALARIES...ADVANCEMENT OPPORTUNITY! If you're ready for a job that sizzles with potential, you're ready for Burger King! While managing a million-plus dollar-a-year restaurant, you will develop business disciplines in Accounting, Human Resources, Training, Marketing, Sales Building, and Cost Controls. We realize that in order for our managers to be successful in an ever-changing business environment, we must devote time, effort, and commitment to their on-going development needs. The Carrols Management Development Program is the best in the business. The program is well defined, comprehensive, and always on the cutting-edge of new learning initiatives. Our outstanding benefit package includes, life, medical, dental, and vision insurance, short-term and long-term disability insurance, flexible spending plan, company matched 401(k), quarterly bonus program, paid vacation time, personal days, clothing allowance, tuition assistance and much more. Essential Job Requirements: Ability to work a 50 hour work week which will include nights, weekends and some holidays. High school diploma or equivalent Basic Computer Skills Valid Driver's License and Personal Transportation Out-going Personality Job Responsibilities: Direct, control and coordinate subordinates to deliver quality product to our guests in the most efficient and friendly way possible. Inventory Management Bank Deposits Training Performance appraisals Maintain a safe work environment for all employees and guests Other duties as assigned The restaurant is only the beginning. A commitment to do the best job possible, regardless of the task, is evident throughout our organization. We offer real career opportunities. If you are motivated and want to test your potential, Carrols is the perfect place for you. If this sounds like you, and would like to be part of a great team and work with people who care, please submit your resume today. Carrols LLC is an Equal Opportunity Employer
    $38k-56k yearly est. 6d ago
  • Chief People Officer

    Figure 4.5company rating

    Remote operating partner job

    Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We're proving that blockchain isn't just theory - it's powering real products used by hundreds of thousands of consumers and institutions. By combining blockchain's transparency and efficiency with AI-driven automation, we've reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes. Together with our 170+ partners, we've originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure's ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. We're proud to be recognized as one of Forbes' Most Innovative Fintech Startups in 2025 and Fast Company's Most Innovative Companies in Finance and Personal Finance. About the Role As the Chief People Officer, you will serve as a strategic leader and the steward of our people, culture, and organizational health, and will report to the Chief Financial Officer as part of the executive leadership team. You will define and lead the entire people strategy, ensuring we build a high-performance, mission-aligned organization where employees feel supported, empowered, and inspired to do their best work. This role spans talent strategy, organizational design, leadership development, compensation and rewards, employee experience, workforce planning, operations, and culture while championing a people-first approach that enables us to scale with clarity, cohesion, and excellence. The CPO will play a pivotal role in shaping the company's long-term direction by ensuring our people practices, structures, and philosophy reinforce who we are and who we aspire to become. What You'll Do Develop a comprehensive, long-term people strategy aligned with company mission, goals, and growth Serve as the principal advisor to the executive team on all organizational and people-related matters Lead and elevate the People team, providing mentorship, strategic guidance, and clear operational direction Build and reinforce a diverse, inclusive, equitable culture where employees feel valued and are able to contribute meaningfully Oversee talent acquisition and leadership hiring, ensuring a strong pipeline and succession strategy for mission-critical roles Drive organizational design initiatives that support scale, efficiency, clarity, and cross-functional effectiveness Strengthen leadership capabilities across the organization through coaching, development programs, and performance enablement Establish and refine compensation, equity, and rewards frameworks that are competitive, fair, and aligned with business strategy Oversee benefits and wellness programs that support the full spectrum of employee well-being Lead change management initiatives that help teams navigate transformation with clarity and confidence Ensure compliance with local, state, and federal employment laws while anticipating regulatory shifts and evolving workforce needs Create a data-driven culture within People Operations, leveraging analytics to measure engagement, inform decisions, and drive continuous improvement Implement systems, tools, and technologies that streamline operations and enhance the employee experience end-to-end Champion employee engagement and retention strategies that reinforce a high-trust, high-performance organization What We Look For 15+ years of progressive HR and People leadership experience, with significant time leading at the executive level Experience operating as a CPO, Head of People, or equivalent leader within a high-growth, fast-paced organization HR leadership experience at a publicly traded company, with clear understanding of public company governance and regulatory expectations Prior experience integrating people operations with business growth strategies and curiosity to understand company's innovative products Proven ability to develop and execute people strategies that support scale, transformation, and long-term company health Prior experience supporting and scaling a large hourly employee population Deep expertise across organizational design, talent strategy, leadership development, compensation (including equity-based compensation) and employee experience Exceptional executive communication skills with the ability to influence, align, and drive outcomes across diverse stakeholders High emotional intelligence, sound judgment, and a people-first mindset grounded in strategic thinking Demonstrated experience leading through change and building resilient, healthy organizations Strong analytical background with the ability to use data to guide decisions, forecast needs, and measure success A track record of building cultures rooted in trust, accountability, performance, and empathy Salary Compensation Range: $250,000 - $300,000/yr 25% annual bonus target, paid quarterly Company equity in the form of RSUs This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs Benefits Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans Company HSA, FSA, Dependent Care, 401k, and commuter benefits Employer-funded life and disability insurance coverage 11 Observed Holidays & PTO plan Up to 12 weeks paid family leave Continuing education reimbursement Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. #LI-SB1 #LI-Hybrid
    $250k-300k yearly Auto-Apply 26d ago
  • Chief Operating Officer, Defense & Security

    Skylights of Hawaii 4.2company rating

    Remote operating partner job

    About Skylight Skylight is a digital consultancy using design and technology to help government agencies deliver better public services. We're at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today's digital world. If you want to play a part in driving this critical movement forward, we'd love for you to join our growing team of public interest technologists. The work we do matters. About the job Since launching several years ago, our team has grown rapidly. We find ourselves in an exciting position to further deepen our partnerships within the government contracting space, to continue to attract and retain amazing teammates, and to scale our capacity to make an even bigger difference in the world. Currently, our company is organized into three main groups: Executive Office (sets and operationalizes the strategic direction of the company), Federal Health & Civilian (focused on federal health and civilian missions), and Defense & Security (focused on defense, national security, and public safety missions). As the Chief Operating Officer (COO) of our Defense & Security business unit, you'll report directly to Skylight's Vice President (VP) of Defense & Security and be responsible for executing the business unit's strategic direction, managing end-to-end operations, and driving results on a day-to-day basis. This portfolio includes U.S. Department of Defense (DoD) components and security-mission agencies, for example the Department of Justice (DOJ) and the Department of Homeland Security (DHS). What you'll do Collaborate with the VP of Defense & Security and other members of Skylight's executive team (e.g., CEO, COO, VP of Growth) in setting and driving the business unit's long- and short-term strategic direction Lead the execution of the business unit's strategic direction through activities such as organizational-wide goal setting, performance planning, operational planning, and performance management Manage and engage in the day-to-day operations of the business unit, such as overseeing the work of managers, ensuring our client delivery teams are performing at the highest levels, and troubleshooting a variety of issues as they arise Play a direct role in all aspects of growing Skylight's defense & security contract portfolio, including business development, opportunity capture, and bid & proposal Maintain ongoing visibility into the financial, operational, and performance health of the organization, including client projects, to facilitate proactive and sound decision-making Collaborate closely with Skylight's Executive Office, including the COO, to ensure that the business unit's operations align with the core operations of the company as a whole, including finance, accounting, legal, people ops, marketing, communications, growth, contract management, and information technology Build a diverse, inclusive, equitable, and performance-oriented culture, ensuring that team members thrive and organizational outcomes are met Build and maintain trusted relationships with key customers, partners, stakeholders, and vendors What we're looking for Minimum qualifications Experience in defense, homeland security, or justice mission environments Ability to manage a multi-million-dollar profit & loss business, including multiple client engagements with multiple subcontractors Ability to sustain and grow a professional services business through business development, opportunity capture, and bid & proposal Strong understanding of how a professional services and government contracting business works Startup mentality, including a high degree of entrepreneurialism and resourcefulness Excellent general management and leadership skills Outstanding organizational skills, including attention to detail Excellent people management skills Experience building and managing high-performing teams Relentless commitment to diversity, equity, and inclusion Collaborative, supportive leadership style Excellent interpersonal and problem-solving skills Strong business acumen Superb written and oral communication skills Relentless commitment to excellence and quality in everything we do Strong understanding of business functions such as people ops, finance, marketing, business development, etc. Ability to collect, analyze, and derive actionable insights from financial, operational, and performance data Ability to serve as a coach/mentor to other leaders and managers Ability to work successfully within a professional services environment (e.g., can communicate effectively with clients) Passionate about creating better public outcomes through great government services A mindset and work approach that aligns with our core values Ability to travel for work from time to time Nice-to-have qualifications Prior experience working in the civic tech space Experience working in a remote-team environment Don't meet 100% of the criteria but think you can do the job? We'd love to chat anyway! We're on a mission to build diverse teams, and studies have shown that women and marginalized folks are less likely to apply to jobs if they don't check every box. Other requirements All work must be conducted within the U.S., excluding U.S. territories. Some federal contracts require U.S. citizenship to be eligible for employment. You must be legally authorized to work in the U.S. now and in the future without sponsorship. As a government contractor, you may be required to obtain a public trust or security clearance. You may be required to complete a company background check successfully. Some of our available roles are on federal contracts that require a degree or additional years of experience as a substitute. Position type This is a full-time, exempt position. Location This is a fully remote position. Care package Salary The salary range for this position is between $170,000 and $240,000. Benefits Your well-being is important to us, so we focus on supporting you in a variety of ways: Medical insurance, dental insurance, vision insurance Short-term and long-term disability insurance Life and AD&D insurance Dependent care FSA, healthcare FSA, health savings account Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period Flexible paid-time-off policy (generally around 25 days per year), plus 11 paid federal holidays Up to 12 weeks paid-time-off for all eligible new birth, adoption, or foster parents Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options Business development / sales bonuses Referral bonuses Annual $2,000 allowance for professional development Annual $750 allowance for tech-related purchases Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more) Dollar-for-dollar charity donation matching, up to $500 per year Flexible, remote-friendly work environment An environment that empowers you to unleash your superpowers for public good Interview tips Visit our join page to learn more about how our interview process works. Check out our Career Pathways framework to learn more about the different roles within Skylight and the skills needed to do them. If you'd like to request reasonable accommodations during the application or interviewing process, please contact our recruiting team at recruiting@skylight.digital. We participate in E-Verify and upon hire, will provide the federal government with your Form I-9 information to confirm that you're authorized to work in the U.S. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, age, disability, veteran status, or any other category protected by applicable law.
    $170k-240k yearly Auto-Apply 20d ago
  • Chief Operating Officer

    Center for Internet Security 4.2company rating

    Remote operating partner job

    The Chief Operating Officer (COO) is part of the Executive team and reports to the Chief Executive Officer. The COO is responsible for overseeing day-to-day operations of the Center for Internet Security. Partnering with the President and CEO, the COO provides direction and guidance to CIS operating organizations and support functions. In addition, the COO monitors performance across CIS to ensure consistency with established goals and performance targets. The COO is also the focal point for ensuring inter-organization coordination and cooperation to achieve CIS objectives and to ensure the success of major initiatives undertaken by CIS. As a member of CIS's executive leadership team, the COO participates in and contributes to the overall enterprise business model, operating model, and business strategy development. The COO brings current knowledge as well as future vision for leveraging information and technology in business model design, business capability performance re-engineering, and product and service development and support. Although headquarters are in Albany, NY, this individual is expected to work remotely. Anticipated travel to the headquarters is 15% or less. The base salary range for this position is $300,000 - $400,000 in addition to a 40% incentive bonus. The actual salary offered will be determined based on multiple factors including internal equity, location, and the individual's job-related knowledge, skills, and experience. What You'll Do: Serve as an advisor to the President and Chief Executive Officer (CEO) regarding operational performance and overall corporate strategy Provide guidance and coordination of key strategic business initiatives, annual operating plan, and budget Provide leadership, including consultation, coaching and mentorship to CIS senior leaders, during work plan development, budgeting and allocation, monitoring of progress and evaluation of outcomes Facilitate the establishment and oversight of cross-functional and cross-business unit teams Develop, recommend, implement, and evaluate operational policies and oversee implementation of CIS policies and procedures Support development of new programs based on strategic objectives Identify and work to alleviate obstacles to ensure operational efficiency Create effective measurement tools and performance metrics to gauge the efficiency and effectiveness of internal and external processes Assist with internal communications among CIS leaders/teams regarding major activities and action items Attend and participate in meetings regarding key activities and keep the CEO and the CIS Board informed of progress and/or issues Leads communications and initiatives across teams to promote organization-wide opportunities for innovation Oversee the launch, implementation, and monitoring of multiple projects across teams and departments; provides timely feedback and recognition regarding timelines and quality of deliverables Integration and organization of operational systems, programs and plans to support achievement of strategic objectives, including implementing and operationalizing new business plans, policies, and programs Drive company results from both an operational and financial perspective, working closely with the CFO, CEO, and other key executive team members Oversee the promotion and broad delivery of innovation across the organization; ensure new approaches, initiatives, and/or knowledge is communicated in a timely manner and with common messaging Align the strategic priorities of the organization to team/department goals; provide opportunities for vertical and horizontal communication to allow for progress reporting on deliverables and recommend course change adjustments, as needed Establish strategic partnerships and relationships with government and business organizations that further the accomplishment of CIS's mission Lead efforts to ensure a strong and healthy internal culture by being an agile, strategic, creative, and innovative leader Other tasks and responsibilities as assigned What You'll Need: Bachelor's degree in Computer Science, Information Technology, Business, or related field 15+ years of progressive leadership and management experience Business-minded, technically astute executive with proven success driving strategic planning, operational excellence, and innovation within technology or cybersecurity-focused organizations Demonstrated experience at the executive level overseeing multi-functional operations in a complex, mission-driven, or technology-focused organization Proven ability to scale and optimize operations in organizations with commercial product portfolios and/or service delivery functions Experienced in shaping and reinforcing a mission-driven culture that emphasizes integrity, collaboration, and continuous improvement Demonstrated ability to manage and strengthen partnerships across government, nonprofit, and private-sector organizations Experience developing and implementing key performance indicators (KPIs) and operational metrics to measure progress against strategic goals Strong financial acumen to manage budgets, forecasts and make sound financial decisions Must be authorized to work in the United States PREFERRED QUALIFICATIONS: Master's Degree Professional experience in the field of cyber security or related technical industry At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place. Compensation Range: USD$300,000.00 - $400,000.00
    $132k-174k yearly est. Auto-Apply 60d+ ago
  • COO / Integrator

    Myhr Partner, Inc.

    Remote operating partner job

    Description Chief Operating Officer/Integrator my HR Partner is a company that celebrates people, values empathy, and thrives on operational excellence. As the right-hand to the Visionary/ (CEO), you, as our new Integrator/COO, harmonize the leadership team, drive accountability throughout the organization, and execute the business plan according to the EOS (Entrepreneurial Operating System) framework. You'll ensure that all major business functions-operations, sales, marketing, finance, and client delivery-are aligned and running efficiently, delivering a 5-star experience to our clients while bringing clarity, discipline, and consistency to the business. This role is remote-offering ultimate workplace flexibility -and includes a seat on our leadership team. You'll help lead and participate in weekly and quarterly leadership meetings and planning events. About Us: We're celebrating 23+ years in business and have been honored with multiple Best Places to Work awards and proud 4-year winners of the Inc. 5000 . Poised for significant growth, my HR Partner elevates businesses through their people. We step into organizations that do have an HR department (or those that would like additional HR support) and take on all or some of the work of HR in a manner that makes sense for their business. We are hands-on HR Professionals who think strategically and produce tangible results! We're proud of who we are so we can't help but brag about our press: ************************************************* What a day in the life of our COO looks like: EOS-Specific Duties Owns the Vision Execution: Translates the Visionary's ideas into clear, actionable strategies and executes the company's Vision/Traction Organizer (V/TO). Drives Accountability: Ensures Rocks, Scorecards, and meeting cadences (Level 10 Meetings™) are followed by all. Leads the Leadership Team: Facilitates team health, resolves cross-functional issues, and keeps the team aligned and focused. Owns the Operating System: Ensures that EOS is followed by all fostering a culture of discipline and accountability. Issue Solving: Proactively identifies and solves issues using the IDS™ (Identify, Discuss, Solve) process. Operational Leadership Oversees daily operations and ensures consistent delivery of high-quality services. Implements efficient systems, processes, and policies to support the company's strategic goals. Collaborates with department heads to ensure alignment of resources and objectives. Monitors KPIs and operational metrics; ensures timely and accurate reporting. Team Management & Culture Develops and manages high-performing teams; leads with integrity, transparency, and consistency. Builds a culture of accountability, communication, and trust. Coaches and develops managers to lead their teams effectively. Facilitates conflict resolution and promotes healthy team dynamics. Financial & Strategic Support Works with the Visionary and Finance lead to manage budgets and financial planning. Supports strategic decision-making with data-driven insights. Identifies opportunities for growth, efficiency, and scalability. What you need to thrive in this role: Experience: 10+ years in a senior operations or leadership role (COO, GM, etc.) Experience in a professional services or consulting environment preferred Skilled in managing departments in Finance, Marketing, Sales, Service, HR, general administration and overall operations Experience with EOS or strong willingness to adopt it Proven ability to lead cross-functional teams and drive results Strong organizational, communication, and decision-making skills Business acumen and systems thinking Location: Remote! Work from home. However, you need to be within the Eastern or Central time zones. Sorry, West Coast- it's not you, it's us Software Skills: Well-versed in modern tools and platforms Modern & progressive approach to running a business Service: Living the “human" in Human Resources We are focused on equality & inclusion: We believe deeply in diversity and all the fascinating characteristics that make us each unique Align with our Core Values: Embrace learning & growth, deliver a five-star experience, do what you say and own what you do, foster empathy & respect, and think beyond the task What we offer you Competitive salary + performance incentive PTO: 3 weeks front-loaded, 10 company-paid holidays, plus sick time Fully company-paid employee benefits (you read that right, FULLY paid employee benefits for employees who work 20+ hours per week!) Medical, dental, vision insurance Telemedicine for the family Employee Assistance Program (EAP) Gift of Giving: Annual donation to a charity of your choice 401(k) with generous match Professional development training Fun stuff: Quarterly events, annual employee appreciation, company retreat, and lots of fun in between Anniversary celebrations, gifts, and more Drama-free work environment. We are HR after all! I'm interested. How do I get started? Apply here: ****************************************** HRpartner We realize that it takes time and effort to go through our application process and we thank you for considering my HR Partner as a potential employer! Is this the job for you? If not, feel free to share this link with someone who might be interested. At my HR Partner, we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to that by ensuring that our place can be anyone's place.
    $103k-179k yearly est. Auto-Apply 60d+ ago
  • Chief Operating Officer (COO)

    Theavgeek

    Remote operating partner job

    TheAvgeek is a company of dedicated and passionate aviation enthusiasts, business professionals, and bold innovators. We are continually looking for ways to expand our organization while continuing to provide a product of quality and professionalism to our users. By doing so, our staff will experience first-hand the wonders of the aviation industry while gaining the knowledge and the skills necessary for tackling real-world situations in their future endeavors. Job Description The COO is responsible for the day-to-day operation of the company, including (but not limited to) the blog, forum, and events. Enforces policies put in place by the senior management team, and serves as a liaison between staff and management. Additional Information All your information will be kept confidential according to EEO guidelines.
    $103k-179k yearly est. 1d ago
  • Head of Clinical Operations/COO

    Meetmae

    Remote operating partner job

    MEET MAE Mae is a venture-backed digital health solution on a mission to improve the health and quality of life for mothers, babies, and those who love them. Mae has created a space where complete digital care meets culturally responsive, on-the-ground support. We address access gaps and bolster physical and emotional well-being through continuous engagement, risk assessment, early symptom awareness, and a community-led model of support for our users. Mae has demonstrated traction with healthcare payers as a solution to address the implicit, explicit, and structural biases that hinder equitable maternal health. In addressing whole-person care and focusing on self-advocacy, education, and community, we seek to improve the outcomes for mothers, while also reducing clinical costs of care at impactful scale. See what we're doing at MeetMae.com, and @maehealthinc on IG. At Mae, we are: Solution-Oriented. We make every problem an opportunity to improve. Curious. We demonstrate focused curiosity. Mission-connected. We ensure mamas and doulas are heard. Adaptable. We learn, adapt, and execute. Data-driven. We quantify the uncertainty. Accountable. We own our decisions and their outcomes. Transparent. We don't hide the hard stuff. Job Description Mae is looking for a Head of Clinical Operations/COO who is passionate about maternal health equity. This is a leadership role responsible for the quality and performance of health plan operations with both team management and team oversight responsibilities. While the primary focus is on Mae's health plan related operations, this role will also drive cross-functional process improvements and strategic operational initiatives to drive overall business performance. The Head of Clinical Operations/COO will report directly to the Chief Executive Officer and directly manage the Claims & Billing Team and the Members Services Team Manager who manages Mae's member-facing teams. A successful Head of Clinical Operations/COO at Mae is: A seasoned clinical operations leader who has historically performed and/or directly overseen day-to-day health plan operations (member-facing care, billing & claims management, new member enrollment) A builder who has rolled up their sleeves to create processes, teams, and structure driven by strategic priorities A people leader who can develop high-potential team members while also mentoring less experienced team members in a fast-paced setting Driven by mission and impact, motivated by solving complex problems, and energized by creating structure and clarity where none existed before Technically fluent and system-minded, comfortable using and optimizing modern tools and platforms as well as able to design fit-for-purpose workflows within these tools that scale with the organization Experienced in and energized by guiding teams through change with clarity and empathy, and fostering a culture that embraces continuous improvement Key responsibilities: In your first 90 days: This role requires a blend of tactical and strategic execution. Your first objective is to drive the strategic restructuring of member-facing roles into a new ‘Member Services Team' consisting of: Outreach Specialists responsible for outbound outreach to health plan members to provide education on Mae and achieve monthly enrollment targets Care Coordinators responsible for coordinating more complex member needs, providing pregnancy education, and conducting health assessments. Member Engagement Specialists responsible for managing routine member communications (phone, e-mail, text) to encourage doula and platform engagement or facilitating benefits requests. Alongside a new Member Services Manager, you will implement role & process definition to drive our most critical company metrics: new member enrollment and doula utilization. You will also take over management of the Claims & Billing Team, where you will: Manage a team of billing specialists who are responsible for processing Mae's health plan claims and doula payments Ensure quality and performance standards are defined for core processes and meet the needs of the business Review high level billing trends including denials and underpayments After 90 days: You'll continue to improve and refine your team's processes and performance while transitioning to an oversight role for the Member Services Team. In addition to direct oversight, the Head of Clinical Operations/COO will act as a process and quality consultant for the Member Services Team Manager to: Ensure quality and performance standards are defined for mission-critical processes and meet the needs of the business, Ensure internal tools and workflows are optimized for scale, Monitor high-level trends and proactively identify opportunities for improvement, Collaborate with product, engineering, and leadership teams to implement designed changes to workflows, tools, and standards You will be responsible for executive reporting and strategic planning on key member-facing processes, including but not limited to: Member support performance & trends (e.g. first-response and resolution objectives) Member grievance management (e.g. timeliness to resolution, repeated grievances, adherence to procedures) Claims trends to identify strategic opportunities to improve processing to minimize risks Improper billing investigation trends, collaborating with Compliance to develop enhanced fraud, waste, and abuse prevention tactics With our cross-functional leadership team, you'll develop a strategic operational roadmap aligned to our company goals with a focus on: Internal Tool Ownership & Optimization: Maintain a detailed understanding of internal tools critical to health plan operational processes (e.g. third-party billing platform, customer support ticketing platforms, internal VOIP/phone system). This understanding will drive strategic insights, such as: Optimized workflows, efficiency, and collaboration Identifying when the tool is no longer fit-for-purpose and source new and improved solutions Quality, Change Management & Process Improvement Initiatives: Evaluate the comprehensiveness & quality of procedural documentation and develop strategies to improve and align to a cohesive internal standard Define and implement strategic change management initiatives to improve quality, performance, and efficiency Drive process optimization initiatives using data-driven methodologies such as Lean, Six Sigma, or similar frameworks Collaborate with cross-functional teams to implement process improvements and ensure alignment across departments Report on operational performance and present findings and recommendations to leadership for strategic decision-making Maintain oversight of member engagement and billing related product enhancements Qualifications What we are looking for: Bachelor's Degree 5+ years' combined experience in health plan operations with demonstrated process improvement/change management responsibilities Experience working in fast-paced or start-up environments People management experience Strong understanding of quality management systems and performance measurement frameworks (e.g., KPIs, SLAs) Demonstrated experience developing and managing standard operating procedures and documentation Exceptionally organized and process oriented Thoughtful, strategic, and efficient Strong, proactive, and responsive verbal and written communicator Preferred Experience: Master's Degree (e.g. MBA) or Process Methodology Certifications (e.g. Lean, Six Sigma) Additional Information Benefits include Competitive salary and equity Healthcare benefits 401K Flexible work location Additional Information Salary range: $140,000 - $175,000 annually, depending on experience 40 hours/week expected (standard business hours, Monday - Friday) We are currently only hiring US based applicants and are unable to sponsor visas. All your information will be kept confidential according to EEO guidelines. All your information will be kept confidential according to EEO guidelines. Mae Health Participates in E-Verify This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
    $140k-175k yearly 1d ago

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