Post job

Operating partner work from home jobs - 150 jobs

  • Remote VP of Finance & HR - Equity & Unlimited PTO

    Maxrte

    Remote job

    A healthcare technology company is seeking a VP of Finance & HR to build these functions from the ground up. You will lead operations in budgeting, financial reporting, and recruitment, ensuring processes are optimized and strategic growth is achieved. The ideal candidate has a proven track record in high-growth environments and a strong commitment to improving healthcare for providers and patients. #J-18808-Ljbffr
    $155k-235k yearly est. 4d ago
  • Job icon imageJob icon image 2

    Looking for a job?

    Let Zippia find it for you.

  • Manager, Employee Relations

    Source One Technical Solutions 4.3company rating

    Remote job

    Source One is a consulting services company and we're currently looking for the following individual to work as a remote consultant to our direct client, a global pharmaceutical company in Basking Ridge, NJ. Job Title: Manager, Employee Relations (Contractor) Pay Rate: $47/hr (W-2) Schedule: 37.5 hours/week, Mon-Fri, 100% remote for duration of assignment Summary: This role has responsibility for managing employee relations cases with business stakeholders with guidance and oversight, which includes but is not limited to intake, interviews, documentation review, coaching and closeouts. Accountable for end-to-end processing of employee relations concerns including creating issues summaries, pre-investigation plans, writing investigation reports and maintaining ER case files for reporting purposes. Responsibilities: • Employee relations and investigations: uses business acumen, policy interpretation and risk mitigation to conduct effective investigations and coach/counsel employees and management with guidance and oversight. • Manages the exit interview process and metrics, which includes conducting exit interviews, reviewing exit trends and synthesizing data on a quarterly basis. • Project management as assigned for employee relations initiatives, policy administration and HR compliance and regulatory reporting/FDA readiness. • Effectively triages potential issues compliance/legal to ensure appropriate approach is taken. • With oversight, conducts investigations in response to employee or management complaints of inappropriate conduct/behavior or matters concerning performance and recommends disciplinary actions in accordance with company policy. • Works directly with business stakeholder using HRBP as information intake as necessary managing performance improvement plans in accordance with company policies. • Elevates issues to the employee relations head for possible program changes and learning and development opportunities. • Supports employees throughout the issues escalation process and tracks the incident to ensure proper issue closure. • Provides coaching to managers and employees on preventing or resolving employee relations issues based on guidance and direction from ER head. • Properly documents all employee relations data and documents. • Ability to project manage ER initiatives or implementation of HR best practices and training. • Assist as needed with policy administration, HR compliance, and regulatory reporting and FDA readiness and ADA accommodation requests. Required Skills: • Human Resources experience • Pharmaceutical industry experience • Demonstrate a strong understanding of employee and manager needs • Ability to exercise sound judgment and make connections between HR processes/policies and the businesses we serve and in a highly regulated pharmaceutical environment • Strong written communication and verbal communication skills, ability to translate processes into training and other presentation/policy/program documents • Ability to work effectively with management and all levels of HR partners • Ability to ensure a high level of discretion and confidentiality • Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines • Familiarity with Affirmative Action Program development • Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, HRIS systems and web-browsers Education: • Bachelor's Degree in Human Resources, Behavioral Sciences, Humanities or Liberal Arts is required
    $47 hourly 4d ago
  • Senior HR Consultant, EOR (Fixed Term Contract) Operations Remote (Serbia)

    Rippling

    Remote job

    Senior HR Consultant, EOR (Fixed Term Contract) Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365-all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors-including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock-and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent ******************* addresses. What is an Employer of Record (EOR)? An Employer of Record (EOR) is a service provider that allows companies to legally hire and work with employees in foreign countries without establishing their own legal entity in that country. This is made possible through a legal arrangement where the EOR establishes its own legal entity in the country and hires employees on behalf of the client company. This arrangement offers a viable solution for companies that wish to expand their global reach without investing in setting up a legal entity in every country where they operate. As a Senior HR Consultant, you will play a critical role in launching our Employer of Record (EOR) services in Serbia. This temporary position is designed to support our team during the critical pre- and post-launch phases, ensuring a smooth setup of HR processes, compliance, and knowledge transfer to an existing HR Advisor. You will oversee HR operations for Serbia, develop compliance-driven policies and workflows, and act as the subject matter expert on local employment regulations. A key aspect of this role is training the HR Advisor who will take over responsibilities after your contract ends, ensuring long-term success for our EOR services in Serbia. This is an exciting opportunity to be at the forefront of our expansion into Serbia, directly influencing the success of our EOR service offering! Key Responsibilities Policy and Procedure Development : Draft and implement compliance-driven policies and detailed standard operating procedures (SOPs) for leave management, performance management, investigations, claims, terminations, unemployment benefits, workers' compensation, and grievance investigations. Employee Relations and Risk Mitigation : Handle complex employee relations issues, including leave management, terminations, and other matters posing regulatory risks. Workflow and System Setup : Collaborate with product, engineering, and compliance teams to configure and test workflows for hiring, onboarding, transitions, terminations, and statutory benefits. Client- and Employee-Focused Support : Respond to client and employee inquiries, develop programs and resources (e.g., help center articles, HR policies, etc.), and ensure the delivery of accurate, efficient HR services. Knowledge Transfer and Training : Train and coach internal HR Advisors on country-specific requirements to ensure continuity and compliance. Process Optimization : Design scalable, efficient processes that enhance the professionalization and delivery of HR services. Knowledge Transfer : Train and coach an HR Advisor on country-specific requirements to ensure a seamless handoff at the end of the contract. Required Skills and Qualifications 8+ years of experience in Serbia HR advisory or consulting services, or an internal HR role in a fast-paced organization. 8+ years of experience managing payroll administration in Serbia. Deep knowledge of local labor laws, employment regulations, and cultural nuances in Serbia. Expertise in managing employee claims related to unemployment benefits, disability/leave benefits, workers' compensation, and grievances. Demonstrated proficiency as a super-user of HRIS platforms. Strong project management and organizational skills, with exceptional attention to detail and time management. Excellent verbal and written communication skills, with a client-focused approach. Professional working proficiency in Serbian and English. Experience with benefits and pension administration is a plus. Experience providing HR support or managing HR processes across multiple countries is highly desirable. Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email **************************. #J-18808-Ljbffr
    $84k-124k yearly est. 4d ago
  • Senior HR Strategy Consultant - Nonprofit, Remote

    Positively Partners

    Remote job

    A consulting firm for social impact organizations is seeking a Principal HR Consultant to serve as a trusted advisor for nonprofit clients. You will lead employee relations, performance management, and compliance. The ideal candidate has over 8 years of HR experience, strong knowledge of employment law, and a passion for equity-focused practices. This is a remote position available to candidates in the US, requiring Eastern Time Zone availability. #J-18808-Ljbffr
    $76k-109k yearly est. 5d ago
  • Employee Relations Manager

    Spectrum Staffing Services/Hrstaffers Inc.

    Remote job

    This temporary, fully remote role supports employee relations activities by managing concerns, investigations, and coaching efforts across the organization. The position partners closely with business leaders to ensure fair, consistent, and compliant resolution of employee issues while contributing to broader employee relations initiatives and compliance efforts. RESPONSIBILITIES Manage employee relations cases from intake through resolution, including interviews, documentation review, and case closeout. Prepare investigation plans, issue summaries, and written findings while maintaining accurate case files for reporting purposes. Provide coaching and guidance to managers and employees on performance concerns, conduct issues, and policy interpretation. Assess and triage employee concerns to determine appropriate investigative or compliance actions. Support performance improvement processes in alignment with internal policies and best practices. Identify trends from employee relations activity and escalate insights for process improvements or training opportunities. Oversee the exit interview process, analyze trends, and prepare summary metrics on a recurring basis. Contribute to employee relations projects, policy administration, compliance initiatives, and regulatory readiness efforts. QUALIFICATIONS Bachelor's degree in a related field required; advanced degree preferred. Minimum of four years of progressive human resources experience; five or more years strongly preferred. Prior experience supporting employee relations within a regulated or pharmaceutical environment required. At least one year of Human Resources Business Partner experience; two or more years preferred. Strong ability to conduct objective, unbiased investigations and make sound recommendations. Demonstrated business acumen with the ability to balance employee needs and organizational risk. Proven coaching and counseling skills with managers and employees. BENEFITS Fully remote assignment offering flexibility and work-life balance. Opportunity to work independently while partnering with experienced HR leadership. Exposure to complex employee relations matters that strengthen investigative and consulting skills. Competitive hourly compensation for the duration of the assignment. Chance to make a meaningful impact during a defined project period without long-term commitment.
    $66k-92k yearly est. 4d ago
  • Chief People Officer

    Figure 4.5company rating

    Remote job

    Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We're proving that blockchain isn't just theory - it's powering real products used by hundreds of thousands of consumers and institutions. By combining blockchain's transparency and efficiency with AI-driven automation, we've reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes. Together with our 170+ partners, we've originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure's ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. We're proud to be recognized as one of Forbes' Most Innovative Fintech Startups in 2025 and Fast Company's Most Innovative Companies in Finance and Personal Finance. About the Role As the Chief People Officer, you will serve as a strategic leader and the steward of our people, culture, and organizational health, and will report to the Chief Financial Officer as part of the executive leadership team. You will define and lead the entire people strategy, ensuring we build a high-performance, mission-aligned organization where employees feel supported, empowered, and inspired to do their best work. This role spans talent strategy, organizational design, leadership development, compensation and rewards, employee experience, workforce planning, operations, and culture while championing a people-first approach that enables us to scale with clarity, cohesion, and excellence. The CPO will play a pivotal role in shaping the company's long-term direction by ensuring our people practices, structures, and philosophy reinforce who we are and who we aspire to become. What You'll Do Develop a comprehensive, long-term people strategy aligned with company mission, goals, and growth Serve as the principal advisor to the executive team on all organizational and people-related matters Lead and elevate the People team, providing mentorship, strategic guidance, and clear operational direction Build and reinforce a diverse, inclusive, equitable culture where employees feel valued and are able to contribute meaningfully Oversee talent acquisition and leadership hiring, ensuring a strong pipeline and succession strategy for mission-critical roles Drive organizational design initiatives that support scale, efficiency, clarity, and cross-functional effectiveness Strengthen leadership capabilities across the organization through coaching, development programs, and performance enablement Establish and refine compensation, equity, and rewards frameworks that are competitive, fair, and aligned with business strategy Oversee benefits and wellness programs that support the full spectrum of employee well-being Lead change management initiatives that help teams navigate transformation with clarity and confidence Ensure compliance with local, state, and federal employment laws while anticipating regulatory shifts and evolving workforce needs Create a data-driven culture within People Operations, leveraging analytics to measure engagement, inform decisions, and drive continuous improvement Implement systems, tools, and technologies that streamline operations and enhance the employee experience end-to-end Champion employee engagement and retention strategies that reinforce a high-trust, high-performance organization What We Look For 15+ years of progressive HR and People leadership experience, with significant time leading at the executive level Experience operating as a CPO, Head of People, or equivalent leader within a high-growth, fast-paced organization HR leadership experience at a publicly traded company, with clear understanding of public company governance and regulatory expectations Prior experience integrating people operations with business growth strategies and curiosity to understand company's innovative products Proven ability to develop and execute people strategies that support scale, transformation, and long-term company health Prior experience supporting and scaling a large hourly employee population Deep expertise across organizational design, talent strategy, leadership development, compensation (including equity-based compensation) and employee experience Exceptional executive communication skills with the ability to influence, align, and drive outcomes across diverse stakeholders High emotional intelligence, sound judgment, and a people-first mindset grounded in strategic thinking Demonstrated experience leading through change and building resilient, healthy organizations Strong analytical background with the ability to use data to guide decisions, forecast needs, and measure success A track record of building cultures rooted in trust, accountability, performance, and empathy Salary Compensation Range: $250,000 - $300,000/yr 25% annual bonus target, paid quarterly Company equity in the form of RSUs This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs Benefits Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans Company HSA, FSA, Dependent Care, 401k, and commuter benefits Employer-funded life and disability insurance coverage 11 Observed Holidays & PTO plan Up to 12 weeks paid family leave Continuing education reimbursement Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. #LI-SB1 #LI-Hybrid
    $250k-300k yearly Auto-Apply 28d ago
  • Chief Operating Officer, Defense & Security

    Skylights of Hawaii 4.2company rating

    Remote job

    About Skylight Skylight is a digital consultancy using design and technology to help government agencies deliver better public services. We're at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today's digital world. If you want to play a part in driving this critical movement forward, we'd love for you to join our growing team of public interest technologists. The work we do matters. About the job Since launching several years ago, our team has grown rapidly. We find ourselves in an exciting position to further deepen our partnerships within the government contracting space, to continue to attract and retain amazing teammates, and to scale our capacity to make an even bigger difference in the world. Currently, our company is organized into three main groups: Executive Office (sets and operationalizes the strategic direction of the company), Federal Health & Civilian (focused on federal health and civilian missions), and Defense & Security (focused on defense, national security, and public safety missions). As the Chief Operating Officer (COO) of our Defense & Security business unit, you'll report directly to Skylight's Vice President (VP) of Defense & Security and be responsible for executing the business unit's strategic direction, managing end-to-end operations, and driving results on a day-to-day basis. This portfolio includes U.S. Department of Defense (DoD) components and security-mission agencies, for example the Department of Justice (DOJ) and the Department of Homeland Security (DHS). What you'll do Collaborate with the VP of Defense & Security and other members of Skylight's executive team (e.g., CEO, COO, VP of Growth) in setting and driving the business unit's long- and short-term strategic direction Lead the execution of the business unit's strategic direction through activities such as organizational-wide goal setting, performance planning, operational planning, and performance management Manage and engage in the day-to-day operations of the business unit, such as overseeing the work of managers, ensuring our client delivery teams are performing at the highest levels, and troubleshooting a variety of issues as they arise Play a direct role in all aspects of growing Skylight's defense & security contract portfolio, including business development, opportunity capture, and bid & proposal Maintain ongoing visibility into the financial, operational, and performance health of the organization, including client projects, to facilitate proactive and sound decision-making Collaborate closely with Skylight's Executive Office, including the COO, to ensure that the business unit's operations align with the core operations of the company as a whole, including finance, accounting, legal, people ops, marketing, communications, growth, contract management, and information technology Build a diverse, inclusive, equitable, and performance-oriented culture, ensuring that team members thrive and organizational outcomes are met Build and maintain trusted relationships with key customers, partners, stakeholders, and vendors What we're looking for Minimum qualifications Experience in defense, homeland security, or justice mission environments Ability to manage a multi-million-dollar profit & loss business, including multiple client engagements with multiple subcontractors Ability to sustain and grow a professional services business through business development, opportunity capture, and bid & proposal Strong understanding of how a professional services and government contracting business works Startup mentality, including a high degree of entrepreneurialism and resourcefulness Excellent general management and leadership skills Outstanding organizational skills, including attention to detail Excellent people management skills Experience building and managing high-performing teams Relentless commitment to diversity, equity, and inclusion Collaborative, supportive leadership style Excellent interpersonal and problem-solving skills Strong business acumen Superb written and oral communication skills Relentless commitment to excellence and quality in everything we do Strong understanding of business functions such as people ops, finance, marketing, business development, etc. Ability to collect, analyze, and derive actionable insights from financial, operational, and performance data Ability to serve as a coach/mentor to other leaders and managers Ability to work successfully within a professional services environment (e.g., can communicate effectively with clients) Passionate about creating better public outcomes through great government services A mindset and work approach that aligns with our core values Ability to travel for work from time to time Nice-to-have qualifications Prior experience working in the civic tech space Experience working in a remote-team environment Don't meet 100% of the criteria but think you can do the job? We'd love to chat anyway! We're on a mission to build diverse teams, and studies have shown that women and marginalized folks are less likely to apply to jobs if they don't check every box. Other requirements All work must be conducted within the U.S., excluding U.S. territories. Some federal contracts require U.S. citizenship to be eligible for employment. You must be legally authorized to work in the U.S. now and in the future without sponsorship. As a government contractor, you may be required to obtain a public trust or security clearance. You may be required to complete a company background check successfully. Some of our available roles are on federal contracts that require a degree or additional years of experience as a substitute. Position type This is a full-time, exempt position. Location This is a fully remote position. Care package Salary The salary range for this position is between $170,000 and $240,000, based on experience and qualifications. Benefits Your well-being is important to us, so we focus on supporting you in a variety of ways: Medical insurance, dental insurance, vision insurance Short-term and long-term disability insurance Life and AD&D insurance Dependent care FSA, healthcare FSA, health savings account Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period Flexible paid-time-off policy (generally around 25 days per year), plus 11 paid federal holidays Up to 12 weeks paid-time-off for all eligible new birth, adoption, or foster parents Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options Business development / sales bonuses Referral bonuses Annual $2,000 allowance for professional development Annual $750 allowance for tech-related purchases Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more) Dollar-for-dollar charity donation matching, up to $500 per year Flexible, remote-friendly work environment An environment that empowers you to unleash your superpowers for public good Interview tips Visit our join page to learn more about how our interview process works. Check out our Career Pathways framework to learn more about the different roles within Skylight and the skills needed to do them. If you'd like to request reasonable accommodations during the application or interviewing process, please contact our recruiting team at recruiting@skylight.digital. We participate in E-Verify and upon hire, will provide the federal government with your Form I-9 information to confirm that you're authorized to work in the U.S. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, age, disability, veteran status, or any other category protected by applicable law.
    $170k-240k yearly Auto-Apply 1d ago
  • Chief Operating Officer

    Cayaba Care

    Remote job

    About Us: The United States has the poorest maternal and birth outcomes of all developed countries with underserved, Black, Brown, Indigenous communities disproportionately affected. Cayaba Care is working to drastically improve the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms. Cayaba Care's mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered. Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually, to ensure they have all the social support they need for a successful and joyful pregnancy journey. We leverage technology to support our virtual engagement that allows us to meet all our moms where they are. We ensure that our members do not feel alone during their pregnancy journey, and that they have a trusted resource for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Cayaba Care does not replace the primary obstetrician or doctor's relationships. Instead, we support expectant mothers with all other support services that are traditionally not available through their doctors' offices. Our Values: Empathy is at the heart of everything we do. We must always center the experiences of the mothers and families we serve, as well as support and uplift one another. Collaboration is what makes us stronger. We achieve the greatest impact when we work together, share knowledge, and elevate each other's strengths. Resilience reflects our ability to push through challenges, adapt in a fast-changing environment, and remain committed to our mission no matter the obstacles. The Role: Cayaba Care is seeking a Chief Operating Officer (COO) to serve as the CEO's primary operating partner and own day-to-day execution across the business. The COO will install a rigorous operating cadence, clarify accountability, and build scalable operational infrastructure to support multi-market expansion and performance excellence. This role will report directly to the CEO. This leader will drive execution of 2026 priorities, including scaling operations across Tennessee, Maryland, and Washington, DC and beyond, while improving delivery consistency, implementation speed, and measurable outcomes reporting. This role will directly manage the Care Operations and Care Delivery teams. Other key partners include the Marketing and Membership Acquisition team, Product, Engineering, and Data teams, Finance team, and People team. As the Chief Operating Officer, you will serve as the architect of our next phase of growth. You will build the scalable "operating system" and execution engine necessary for multi-market expansion while directly influencing maternal health outcomes. Reporting to the CEO, you will be a core strategic partner in shaping our organizational culture, building high-performing teams, and institutionalizing our mission-driven, community-oriented model. Responsibilities: Owning the Operating System (cadence, KPIs, accountability) Establish quarterly goal setting, KPI ownership, and a consistent execution rhythm (weekly business reviews, SLT check-ins, escalation paths) Build and maintain dashboards that connect enrollment and engagement to capacity, delivery performance, client reporting, and renewals Drive “on-track / at-risk” management routines with rapid issue resolution and clear decision rights Care Delivery & Implementation Excellence (time-to-revenue, readiness, repeatability) Operationalize a repeatable delivery and implementation playbook that reduces time-to-revenue and improves launch predictability Ensure cross-functional readiness for new plan and market launches (staffing, training, tooling, reporting, compliance) Build a scalable implementation function (or strengthen it) as contract volume and complexity increase Partner with Product and Technology to maintain operational excellence Scale Multi-Market Operations & Delivery Lead execution of market scaling, ensuring operational readiness and consistent performance Implement disciplined capacity planning to support rapid growth while protecting care quality and member experience Standardize playbooks and operating procedures across markets; ensure learnings are codified and reused Customer Success, Renewals & Outcomes/ROI Reporting Strengthen the operating backbone for payer reporting and customer success, improving renewal and expansion performance Partner with analytics and product to advance outcomes reporting and ROI narratives that matter to plans (quality, utilization, cost impact) Create consistent executive-level client performance reviews and action plans Field Org Design, Leadership Development & Culture Partner with HR to clarify field/market operating org structure, decision rights, and accountability across teams; remove bottlenecks and overlapping ownership Hire, coach, and develop an operations leadership bench; build a high-performance, low-ego execution culture Lead change management and communication practices that improve alignment and reduce organizational drag Operating Plan & Resource Stewardship with Finance Partner with Finance on annual plan, staffing and capacity models, and unit economics; ensure the operating plan is executable Drive operational efficiency and cost discipline while maintaining quality and member experience Build systems for forecasting, scenario planning, and resource reallocation as conditions change Professional Qualifications: A track record of senior operations leadership, ideally in early-stage tech-enabled healthcare services or similarly complex, human-delivered services Demonstrated success installing operating cadence, KPI systems, and cross-functional execution discipline in a scaling organization Robust experience scaling multi-site or multi-market operations while maintaining quality and customer satisfaction Strong people leadership and organizational design capability; experience building leaders and clarifying accountability Comfort partnering deeply with product, data, and engineering teams to operationalize tooling and reporting improvements Personal Attributes: High integrity and empathic approach to leadership and management Mission-driven and values-aligned; committed to improving maternal outcomes and member experience Low-ego, high-ownership operator who drives clarity and execution without creating friction Agile, structured, decisive, and calm under pressure; excellent written and verbal communicator Builder mindset: enjoys creating systems, playbooks, and teams in an ambiguous, fast-changing environment Why join us: Working with us is a chance to build something from the ground up, shape the future of maternal health, and grow with a team that values impact, ownership, and care. As an early team member, you'll help define how we deliver care and support at scale. At Cayaba Care, we recognize that great talent deserves great rewards. The expected base salary for this position is between $275,000-$300,000 per year, based on years of relevant experience. For full-time employees, we offer a comprehensive benefits package designed to support you both professionally and personally: Time Off That Works for You Recharge with annual paid holidays off. Salaried (Exempt) Employees: Enjoy unlimited time off after the 90-day probation period. Full-Time (Non-exempt) Employees: Receive three weeks of paid time off after the 90-day probation period. Comprehensive Health & Wellness Coverage Medical Insurance: Access top-tier healthcare, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month. Dental Insurance: Coverage for preventive care, as well as basic and major procedures. Vision Insurance: Coverage for routine eye exams and eyeglasses. Security & Future Planning Options Life Insurance: Financial protection for your beneficiaries. Disability Insurance: Short-term and long-term coverage in case of illness or injury. 401(k) Retirement Plan: Opportunity to save for the future. We're building something great and want you to be part of it. If you're looking for a fast-paced, dynamic environment where your contributions make an impact, apply today! Please note that our recruitment team will only contact candidates via an official company email address ending ******************. Be cautious of scams; Cayaba Care will never ask for financial information or payments at any stage of the hiring process.
    $275k-300k yearly Auto-Apply 4d ago
  • Chief Operating Officer

    Center for Internet Security 4.2company rating

    Remote job

    The Chief Operating Officer (COO) is part of the Executive team and reports to the Chief Executive Officer. The COO is responsible for overseeing day-to-day operations of the Center for Internet Security. Partnering with the President and CEO, the COO provides direction and guidance to CIS operating organizations and support functions. In addition, the COO monitors performance across CIS to ensure consistency with established goals and performance targets. The COO is also the focal point for ensuring inter-organization coordination and cooperation to achieve CIS objectives and to ensure the success of major initiatives undertaken by CIS. As a member of CIS's executive leadership team, the COO participates in and contributes to the overall enterprise business model, operating model, and business strategy development. The COO brings current knowledge as well as future vision for leveraging information and technology in business model design, business capability performance re-engineering, and product and service development and support. Although headquarters are in Albany, NY, this individual is expected to work remotely. Anticipated travel to the headquarters is 15% or less. The base salary range for this position is $300,000 - $400,000 in addition to a 40% incentive bonus. The actual salary offered will be determined based on multiple factors including internal equity, location, and the individual's job-related knowledge, skills, and experience. What You'll Do: Serve as an advisor to the President and Chief Executive Officer (CEO) regarding operational performance and overall corporate strategy Provide guidance and coordination of key strategic business initiatives, annual operating plan, and budget Provide leadership, including consultation, coaching and mentorship to CIS senior leaders, during work plan development, budgeting and allocation, monitoring of progress and evaluation of outcomes Facilitate the establishment and oversight of cross-functional and cross-business unit teams Develop, recommend, implement, and evaluate operational policies and oversee implementation of CIS policies and procedures Support development of new programs based on strategic objectives Identify and work to alleviate obstacles to ensure operational efficiency Create effective measurement tools and performance metrics to gauge the efficiency and effectiveness of internal and external processes Assist with internal communications among CIS leaders/teams regarding major activities and action items Attend and participate in meetings regarding key activities and keep the CEO and the CIS Board informed of progress and/or issues Leads communications and initiatives across teams to promote organization-wide opportunities for innovation Oversee the launch, implementation, and monitoring of multiple projects across teams and departments; provides timely feedback and recognition regarding timelines and quality of deliverables Integration and organization of operational systems, programs and plans to support achievement of strategic objectives, including implementing and operationalizing new business plans, policies, and programs Drive company results from both an operational and financial perspective, working closely with the CFO, CEO, and other key executive team members Oversee the promotion and broad delivery of innovation across the organization; ensure new approaches, initiatives, and/or knowledge is communicated in a timely manner and with common messaging Align the strategic priorities of the organization to team/department goals; provide opportunities for vertical and horizontal communication to allow for progress reporting on deliverables and recommend course change adjustments, as needed Establish strategic partnerships and relationships with government and business organizations that further the accomplishment of CIS's mission Lead efforts to ensure a strong and healthy internal culture by being an agile, strategic, creative, and innovative leader Other tasks and responsibilities as assigned What You'll Need: Bachelor's degree in Computer Science, Information Technology, Business, or related field 15+ years of progressive leadership and management experience Business-minded, technically astute executive with proven success driving strategic planning, operational excellence, and innovation within technology or cybersecurity-focused organizations Demonstrated experience at the executive level overseeing multi-functional operations in a complex, mission-driven, or technology-focused organization Proven ability to scale and optimize operations in organizations with commercial product portfolios and/or service delivery functions Experienced in shaping and reinforcing a mission-driven culture that emphasizes integrity, collaboration, and continuous improvement Demonstrated ability to manage and strengthen partnerships across government, nonprofit, and private-sector organizations Experience developing and implementing key performance indicators (KPIs) and operational metrics to measure progress against strategic goals Strong financial acumen to manage budgets, forecasts and make sound financial decisions Must be authorized to work in the United States PREFERRED QUALIFICATIONS: Master's Degree Professional experience in the field of cyber security or related technical industry At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place. Compensation Range: USD$300,000.00 - $400,000.00
    $132k-174k yearly est. Auto-Apply 60d+ ago
  • Chief Operating Officer (COO) - Mortgage Lending (REMOTE)

    Amerisave Mortgage 4.3company rating

    Remote job

    AmeriSave Mortgage Corporation is one of the nation's leading direct mortgage lenders, recognized for providing low rates, transparent pricing, and a streamlined, tech-driven customer experience. For over two decades, we've empowered homeowners and homebuyers through innovative financing solutions and an unwavering commitment to service excellence. As we continue to grow and evolve, we are seeking a strategic, forward-thinking Chief Operating Officer to join our executive leadership team and help shape the future of AmeriSave. Role Overview The Chief Operating Officer (COO) will be responsible for leading and optimizing the day-to-day operations of the company, ensuring alignment with our strategic vision and business goals. Reporting directly to the Chief Executive Officer (CEO), the COO will provide leadership across multiple functional areas, including loan origination operations, servicing, compliance, technology, and customer support. The ideal candidate will possess deep industry knowledge, a proven track record of operational excellence, and strong leadership skills. Key Responsibilities * Operational Strategy & Execution * Develop and implement operational strategies, policies, and procedures that align with AmeriSave's mission, vision, and long-term objectives. * Streamline processes to maximize efficiency, scalability, and profitability while maintaining a customer-centric approach. * Leadership & Team Management * Lead, mentor, and build high-performing teams across various functional areas, fostering a culture of collaboration, accountability, and continuous improvement. * Identify and address skill gaps, promote professional development, and champion diversity, equity, and inclusion initiatives. * Financial & Performance Management * Oversee operational budgets, cost management, and resource allocation to meet financial targets and drive business growth. * Establish and monitor Key Performance Indicators (KPIs) to measure organizational effectiveness and guide decision-making. * Regulatory Compliance & Risk Management * Ensure strict compliance with all regulatory requirements and industry standards, implementing robust risk management practices. * Collaborate with legal, compliance, and audit teams to maintain transparent governance and mitigate potential exposures. * Technology & Innovation * Partner with the Chief Information Officer (CIO) and technical teams to implement and enhance cutting-edge technologies that support a seamless loan origination and servicing platform. * Champion process automation and digital transformation to enhance customer experience, reduce costs, and improve turnaround times. * Cross-Functional Collaboration * Collaborate with Sales, Marketing, Finance, and other executive stakeholders to align operational priorities with overall business objectives. Qualifications & Experience * Education * Bachelor's degree in Business, Finance, Operations Management, or a related field (MBA or advanced degree preferred). * Professional Experience * Minimum of 10 years of senior leadership experience in the mortgage or financial services industry, with a deep understanding of loan origination, servicing, and regulatory frameworks. * Proven track record of driving operational excellence, scaling teams, and implementing strategic initiatives in a fast-paced, highly regulated environment. * Demonstrated success in managing cross-functional teams and delivering on ambitious performance targets. * Skills & Competencies * Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and motivate diverse teams. * Strong analytical mindset with a data-driven approach to problem-solving and decision-making. * Excellent organizational and project management skills, with the ability to prioritize and execute multiple initiatives simultaneously. * High level of integrity and business ethics, embodying AmeriSave's commitment to customer advocacy and compliance. What We Offer * Competitive Compensation & Benefits * Attractive executive compensation package, including base salary and performance-based incentives. * Comprehensive health, dental, vision, and retirement plans. * Professional Growth * Access to ongoing leadership development, mentorship programs, and industry conferences to support continuous learning. Please note that the compensation and benefit information that follows is a good faith estimate for this position only and is provided pursuant to applicable state and local laws on pay transparency. It is estimated based on what a successful applicant in the relevant state might be paid. Compensation: Annual compensation range for this position is $350,000 - $1M. Compensation commensurate with experience. Benefits: * 401(k) * Dental insurance * Disability insurance * Employee discounts * Health insurance * Life insurance * Paid time off * 12 paid holidays per year * Paid training * Referral program * Vision insurance AmeriSave is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. California Consumer Privacy Act Disclosure Acknowledgment Employment Applicants, New Hires, and Employees Residing in California AmeriSave Mortgage Corporation's Privacy Policy Statement ("Policy") can be reviewed here: ******************************** AmeriSave Mortgage Corporation's California Consumer Privacy Act ("CCPA") Recruitment Disclosure can be reviewed here: ****************************************************** When AmeriSave's Human Resources Department makes future requests for personal information, the same Policy is applicable. By applying, you understand this acknowledgment covers current and future personal information requests. You also acknowledge the business purpose of the personal information collected and that future requests may occur while applying for a position at AmeriSave and/or during employment, if applicable.
    $142k-185k yearly est. Auto-Apply 60d+ ago
  • Chief Operating Officer

    Developwell

    Remote job

    Department: Operations Level: L7 (or 8) About the Org Scale to Win is a fully-remote, progressive, political tech company founded in 2020 by organizing leaders from the Biden/Harris, Bernie 2020, Warren 2020, Bernie 2016, and Hillary for America Presidential campaigns. Our product offerings include Scale to Win Text, our “all-in-one” shortcode and longcode texting tool, and the Scale to Win Dialer, a predictive calling tool. Scale to Win also offers turnkey “We Text” services, where our team builds text campaigns, sends messages, collects data, and ensures compliance on behalf of clients. We work with more than 3,000 Democratic and progressive campaigns and organizations driving change. Current and past clients include the Biden-Harris campaign, the Democratic National Committee, the Working Families Party, the AFL-CIO, UFCW, MoveOn, and For Our Future. About the Role The Chief Operations Officer is a strategic leader responsible for driving operational excellence, overseeing the financial health of the company, and ensuring cross-functional alignment at Scale to Win. The COO will serve as a central advisor to the Managing Partners, providing operational leadership to scale the company sustainably and setting the foundation for long-term growth. At this stage of growth, the COO will balance high-level tasks to execute the company vision while also managing day-to-day processes in finance, collection, compliance, operational systems, and more. This leader will direct core business functions including Business Operations, People Operations, and Finance with the ultimate goal of creating efficient and scalable processes while fostering a high-performance culture and emphasizing collaboration, innovation, and continuous improvement. As a member of the Leadership Team, they will also support the development of a mission-aligned culture. Core Responsibilities Operational and Financial Leadership (35%) ● Own and streamline all core operational functions, including vendor management, legal and compliance, payment processing, and internal systems ● In coordination with the Fractional CFO, lead budgeting, forecasting, and expense oversight; manage monthly close and reconcile accounts to ensure financial accuracy and risk mitigation ● Monitor company profitability and cash flow, ensuring that financial metrics align with business goals ● Oversee client invoicing and collections, monitor customer account lifecycles, and resolve outstanding or failed payments ● Collaborate on pricing strategy and ensure margin protection during contracting with vendors. ● Interface with external accountants, tax advisors, and consultants to maintain regulatory compliance and prepare for future growth ● Implement operational systems for privacy, data protection, and contract terms across products and services Company Management and Cross-Functional Execution (30%) ● Translate strategic vision into operational plans across departments, ensuring execution against organizational goals ● Build and maintain systems for accountability across functions-partnering with leaders in Sales, Client Success, Product, and Engineering to drive results ● Serve as the internal project manager for large cross-functional initiatives, or supervise a Chief of Staff who performs this function ● Lead operational aspects of team planning and OKRs; track progress, resolve blockers, and ensure alignment with long-term objectives ● Ensure company structure and decision-making processes are scalable and support future growth People and Team Oversight (20%) ● Manage the Operations and People teams, ensuring performance, accountability, and professional growth ● Conduct regular check-ins and feedback cycles with direct reports; support team success through coaching, mentorship, and capacity planning ● Develop internal systems to support equitable compensation frameworks, onboarding, and performance management ● Cultivate a high-trust, inclusive, and mission-driven culture across the operations function ● Model company values and support culture-building efforts across the organization Legal, Compliance, and Business Risk Management (10%) ● Serve as the primary point of contact for external legal counsel, overseeing all legal processes including contract review, terms & conditions, and compliance with TCPA & ATDS /privacy laws ● Serve as the main point of contact for the fractional CFO, implementing and managing business policies that protect organizational risk, including margin strategy, tax exposure, and contract structure ● Navigate the tradeoffs inherent in a fast-paced, client-facing environment-balancing ideal internal systems with industry constraints Leadership Development (5%) ● Support executive team alignment and strategic discussions related to growth, structure, and potential leadership transitions ● Build team management capacity with revenue-driven decision-making and client relationship navigation in mind ● Assess internal systems and develop a plan to support continued scale with high integrity Candidate Profile We are seeking a hands-on, operationally-minded leader with demonstrated experience running complex internal systems at a fast-paced organization. The ideal candidate is a systems builder who brings clarity to complexity, is energized by solving internal inefficiencies, and thrives in dynamic, evolving environments. While direct experience in the political or progressive tech space is not required, a successful COO will be comfortable learning the industry landscape quickly and communicating confidently with stakeholders, clients, and partners. Required Skills and Attributes ● Demonstrated experience (9+) managing financial and business operations in a high-growth or fast-moving organization ● Strong people management and leadership experience, including building teams, providing feedback, and coaching for development ● Expertise with core financial systems and compliance (e.g. invoicing, tax filing, budget forecasting) ● Skill negotiating with external vendors and managing legal and business risk ● Operational discipline, accountability, and a culture-building mindset ● Clear communication and project execution across teams ● High bias towards keeping your commitments, always ensuring follow-through. ● Flexibility; the position may evolve, and your responsibilities may shift over time. ● Comfort working in fast-paced environments and ability to navigate complex and nuanced situations. ● A creative problem-solver and self-starter. You're someone who can disagree without being disagreeable. You're comfortable coming up with new ideas and have the follow through to make those new ideas happen. ● Ability to organize and prioritize a complex work plan with ever-changing details. All done! Your application has been successfully submitted! Other jobs
    $115k-202k yearly est. 60d+ ago
  • Chief Operating Officer

    NSI 4.5company rating

    Remote job

    Job Title: Chief Operating Officer Reports to: Chief Executive Officer Job Type: Full-time We are a rapidly growing player in the natural private label food industry (40+ team members), dedicated to providing high-quality, organic, and sustainably sourced food products. Our commitment to excellence, innovation, and ethical business practices sets us apart in the industry. Our key ingredient to success is the team itself and as we continue to expand our product portfolio and market presence, we are seeking a strategic and hands-on operations professional to join our dynamic team to drive operational excellence across the organization. Position Overview: The Chief Operating Officer (COO) will play a critical role in leading and managing some of the company's core functions, including operations, food safety, IT/systems, and in a later phase, finance. The COO will be responsible for ensuring that these departments operate seamlessly and in alignment with the company's strategic goals and mission to deliver exceptional products. This role demands a strategic thinker with strong business acumen, deep experience in the food industry, and a passion for contributing to the overall growth and success of the company. Key Responsibilities: Quality & Food Safety: Manage the quality and food safety executives. Ensure the highest standards of food safety across all manufacturing and distribution processes. Develop, implement, and monitor food safety programs to maintain compliance with regulatory requirements and industry best practices. Lead initiatives to continuously improve food safety protocols and ensure the delivery of safe, high-quality products to consumers. Ensure all operations comply with relevant regulations and industry standards. Operational Leadership: Manage the team that oversees the operations in North America Lead and manage all aspects of the company's operations, ensuring efficiency & OTIF. Develop and implement operational strategies that support the company's growth. Oversee supply chain management, production & supply chain processes, and logistics to optimize efficiency and minimize costs. IT/Systems Management: Manage IT/Systems executives Oversee the integration and management of IT systems that support the company's operational & financial needs. Ensure the IT infrastructure is robust, secure, and capable of supporting the company's growth. Drive the adoption of innovative technologies that enhance operational efficiency and data management. Financial Management: Manage the finance executives. Oversee the finance department, ensuring sound financial management, budgeting, forecasting, and optimizing resource allocation and capital expenditures to support the company's objectives. Collaborate with the finance team to develop financial strategies that align with the company's goals for profitability. Monitor financial performance and implement corrective actions to address any deviations from the company's financial plans. Leadership and Strategy: Collaborate with the Sourcing & Development team. Provide strong leadership to department heads, fostering a culture of collaboration, innovation, and accountability. Work closely with the CEO and executive team to develop and implement the company's strategic plans. Act as a key decision-maker in operational, financial, and strategic matters, ensuring the company's long-term success. Qualifications: Bachelor's degree in Business Administration, Operations Management, Food Science, or a related field. Master's degree preferred. Minimum of 15 years of experience in operations and supply chain management, with at least 7 years in a leadership position as VP, Director or equivalent. Proven experience managing a network of food manufacturing facilities in both the US and emerging markets with responsibilities in Food Safety & Operations. Experience dealing with North American retailers is required. In the food private label industry is a strong plus. Strong knowledge of IT systems management within a manufacturing environment with proven experience of ERP implementation and use. Demonstrated success in driving operational efficiency, creating & optimizing processes, and food safety / quality control. Familiarity with regulatory requirements and industry standards in the food sector. Excellent leadership, communication (Spanish is a plus), and team-building skills. Strategic mindset with the ability to balance short-term objectives with long-term growth goals. Willingness and ability to travel domestically and internationally as needed. Benefits: Competitive compensation package that includes base salary, bonuses and equity opportunity. 100% employer paid premium health insurance including medical, dental and life insurance Supplemental coverage for vision, disability insurance, cancer, and hospital stays Generous vacation, paid holidays (14), sick/mental health days (6), and you get your birthday off 401(k) retirement plan with employer match Flexible, remote position. Must be based in the Chicago area. NSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. Please direct all recruiting and candidate inquiries to **************. Contacting other team members or departments will result in your message not being reviewed.
    $119k-178k yearly est. 60d+ ago
  • COO Chief Operating Officer

    Bluzinc

    Remote job

    Chief Operating Officer / Senior VP Operations job opening for a rapidly growing digital and eCommerce marketplace. A health, wellness and fitness brand founded in Austin, Texas. Fully remote home office based anywhere in Northern America with a direct hire employment agreement, willing to work to Central Time zone core hours. Excellent Compensation, High $ Six figure + bonus + executive benefits + LTIP You will report to and partner with the CEO. To be appraised as a suitable candidate, we need your profile to demonstrate: Strategic yet hands on: inspires people; manages change for high growth with sustainable teams Worked for at least one, mostly Direct to Consumer, Digital Marketplace company who grew somewhere in the range of $20MM to $50MM to $75MM and/or doubled up revenues (mostly NOT brick and mortar or B2B at this size however that may be relevant in the longer term) Understands direct response, direct to consumer (D2C) food supplement or CPG eCommerce online sales channels especially 1st party online shops Excellent communications skills in all mediums Data & analytics to support excellent decision making and appropriate KPIs and Exec Reporting Brilliant leadership for outstanding customer experience and service, shipping, fulfilment, customer reviews Process & procedures, corporate governance, strong operations background Sign off on technology, sales, business development, suppliers, insourcing / outsourcing, supply chain, purchasing, procurement, manufacturing Coach HR and Line Managers for Talent Acquisition, Talent Management, Talent Development & Succession Planning Process, technology, people, customer oriented to sustain and maximise growth while maintaining the culture Direction for legal, risk and compliance across W2 employees, contractors, freelancers and company products and services mindful of FDA and customer satisfaction Strong budget formulation and management experience to ensure profitable, sustainable growth in partnership with the CFO M&A, Capital Investments and Fundraising experience Excellent tenure and career progression within a variety of companies and sizes Experienced with remote working and distributed teams eg Zoom, Slack & Google Interested in consumer health, wellness, fitness and demonstrates those activities Initial interviews arranged with Jonathan at BluZinc to learn more about your experience, needs, aspirations and brief you in full about the company, products, services, culture, vision, goals and hiring process to ensure an excellent fit before we recommend you the the CEO and COO. BluZinc are an outside Talent Acquisition & Selection Consultancy, who have been retained by the client CEO to exclusively manage this hiring campaign throughout the end to end process. If the advert is published we are reviewing new applications.
    $108k-193k yearly est. 60d+ ago
  • COO / Integrator

    Myhr Partner, Inc.

    Remote job

    Description Chief Operating Officer/Integrator my HR Partner is a company that celebrates people, values empathy, and thrives on operational excellence. As the right-hand to the Visionary/ (CEO), you, as our new Integrator/COO, harmonize the leadership team, drive accountability throughout the organization, and execute the business plan according to the EOS (Entrepreneurial Operating System) framework. You'll ensure that all major business functions-operations, sales, marketing, finance, and client delivery-are aligned and running efficiently, delivering a 5-star experience to our clients while bringing clarity, discipline, and consistency to the business. This role is remote-offering ultimate workplace flexibility -and includes a seat on our leadership team. You'll help lead and participate in weekly and quarterly leadership meetings and planning events. About Us: We're celebrating 23+ years in business and have been honored with multiple Best Places to Work awards and proud 4-year winners of the Inc. 5000 . Poised for significant growth, my HR Partner elevates businesses through their people. We step into organizations that do have an HR department (or those that would like additional HR support) and take on all or some of the work of HR in a manner that makes sense for their business. We are hands-on HR Professionals who think strategically and produce tangible results! We're proud of who we are so we can't help but brag about our press: ************************************************* What a day in the life of our COO looks like: EOS-Specific Duties Owns the Vision Execution: Translates the Visionary's ideas into clear, actionable strategies and executes the company's Vision/Traction Organizer (V/TO). Drives Accountability: Ensures Rocks, Scorecards, and meeting cadences (Level 10 Meetings™) are followed by all. Leads the Leadership Team: Facilitates team health, resolves cross-functional issues, and keeps the team aligned and focused. Owns the Operating System: Ensures that EOS is followed by all fostering a culture of discipline and accountability. Issue Solving: Proactively identifies and solves issues using the IDS™ (Identify, Discuss, Solve) process. Operational Leadership Oversees daily operations and ensures consistent delivery of high-quality services. Implements efficient systems, processes, and policies to support the company's strategic goals. Collaborates with department heads to ensure alignment of resources and objectives. Monitors KPIs and operational metrics; ensures timely and accurate reporting. Team Management & Culture Develops and manages high-performing teams; leads with integrity, transparency, and consistency. Builds a culture of accountability, communication, and trust. Coaches and develops managers to lead their teams effectively. Facilitates conflict resolution and promotes healthy team dynamics. Financial & Strategic Support Works with the Visionary and Finance lead to manage budgets and financial planning. Supports strategic decision-making with data-driven insights. Identifies opportunities for growth, efficiency, and scalability. What you need to thrive in this role: Experience: 10+ years in a senior operations or leadership role (COO, GM, etc.) Experience in a professional services or consulting environment preferred Skilled in managing departments in Finance, Marketing, Sales, Service, HR, general administration and overall operations Experience with EOS or strong willingness to adopt it Proven ability to lead cross-functional teams and drive results Strong organizational, communication, and decision-making skills Business acumen and systems thinking Location: Remote! Work from home. However, you need to be within the Eastern or Central time zones. Sorry, West Coast- it's not you, it's us Software Skills: Well-versed in modern tools and platforms Modern & progressive approach to running a business Service: Living the “human" in Human Resources We are focused on equality & inclusion: We believe deeply in diversity and all the fascinating characteristics that make us each unique Align with our Core Values: Embrace learning & growth, deliver a five-star experience, do what you say and own what you do, foster empathy & respect, and think beyond the task What we offer you Competitive salary + performance incentive PTO: 3 weeks front-loaded, 10 company-paid holidays, plus sick time Fully company-paid employee benefits (you read that right, FULLY paid employee benefits for employees who work 20+ hours per week!) Medical, dental, vision insurance Telemedicine for the family Employee Assistance Program (EAP) Gift of Giving: Annual donation to a charity of your choice 401(k) with generous match Professional development training Fun stuff: Quarterly events, annual employee appreciation, company retreat, and lots of fun in between Anniversary celebrations, gifts, and more Drama-free work environment. We are HR after all! I'm interested. How do I get started? Apply here: ****************************************** HRpartner We realize that it takes time and effort to go through our application process and we thank you for considering my HR Partner as a potential employer! Is this the job for you? If not, feel free to share this link with someone who might be interested. At my HR Partner, we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to that by ensuring that our place can be anyone's place.
    $103k-179k yearly est. Auto-Apply 60d+ ago
  • Chief Operating Officer - COO

    Factored

    Remote job

    Fully remote | Complete engagement job Founded in Palo Alto by Dr. Andrew Ng and Israel Niezen, Factored helps U.S. companies build and scale world-class AI, ML, and Data teams, powered by the top 1% of LATAM talent, with a defining purpose: To empower brilliant humans, unleash their potential, and amplify their impact in the world. At Factored, you'll be part of a community that values learning, ownership, and authenticity, where your growth is personal and your ideas matter. We're transparent, curious, and collaborative. We strive for excellence, celebrate diversity, encourage curiosity, and build an environment where you can truly thrive. Factored has been incredibly successful in our first six years by growing organically and by empowering a brilliant and inspired team of AI/data engineers, recruiters, business operations, salespeople, and client delivery folks. This team has thus far been led by a thin management layer made up of a seasoned CFO, a few experienced VPs, and a number of relatively young, but very diligent and hard-working managers and directors who have grown into their roles relatively well so far, without the requisite level of experience many would expect for a company at our stage. Our “magic” has come from a combination of intelligence, passion for what we do, work ethic, speed, urgency, fast problem-solving, transparency, ownership mentality, and empowerment of our high agency teammates at every level to contribute to our mission. We are now in a stage where that magic is still very real and treasured in our organization, but it alone might not be enough to get us to the next objective of 3x growth of our business-and we need to significantly scale before a potential exit. It is time for our third C-level hire after the CEO and CFO. The CEO is currently responsible for many day-to-day negotiations and decisions (both critical decisions and less material decisions) spanning many different areas of the business, and he would be more valuable to the business by devoting more time to building the business, growing sales, assessing strategic opportunities and partnerships, developing new business opportunities and revenue lines, and reinforcing our culture (areas which he considers particular strengths of his). Likewise, our operations and engineering management teams could benefit from more structured leadership-pushing for greater collaboration, effectiveness, efficiency, and accountability across the organization. The CEO is often an inspiring and effective communicator and leader, but he admittedly is not the most organized manager or planner. He and the team need help from a seasoned senior manager who can also help lead the team on most day-to-day efforts, especially when the CEO is away or focused on other strategic areas. Essentially, we are looking for a COO to run the day-to-day business and help us become a self-managed and self-scaling organization that no longer depends so heavily on a few individuals at the top (like our CEO) to make so many decisions across so many different functions. We're seeking someone who combines exceptional intelligence with sharp judgment and an execution-driven mindset. The ideal person should be able to grasp complex situations quickly, make high-quality decisions under ambiguity, and strike a balance between speed and rigor. Ideal candidates should also have helped grow and operate a professional services organization to $100M+ in revenue and 1,000+ employees, and understand the operational complexity, people systems, and rigor required at that stage. Functional Responsibilities: Build systems, teams, and processes that scale. Understand that sometimes a quick imperfect solution is needed, while other times we need a more scalable, longer-term solution. You help us strike the right balance and move the ball forward with both short passes and long plays. Build and lead a culture of accountability and data by defining clear and measurable KPIs across the organization, tracking performance, holding teams and leaders accountable for results, and integrating a consistent management system across functions aligned with compensation, promotions, and Factored's future growth goals. Daily Operations: Lead Factored AI's day-to-day operations. Enhance structure, organization, and discipline in the company, as well as cross-functional integration. Demonstrate hard work, problem solving, and quick decision making for Factored. Figure it Out. Get it Done: Factored will continue to grow rapidly and will require every person on the team to pull their weight. The COO will be gritty and able to solve problems, properly delegate to their team, and also get their hands dirty. Leadership & Management: Recruit, mentor, and cultivate a stellar team. Give them the tools, leadership, and motivation to innovate and make decisions that support Factored's vision. Support and allocate resources for an effective organizational structure that balances process, accountability, and scalability with velocity. Resource Allocation: The COO will work closely with the CEO and CFO to set priorities, determine and allocate resources (cost, time, people), and measure outcomes. Setting Direction: The COO will work closely with the CEO to set the short-term and long-term path toward the vision. The COO will be able to see around corners and help skate to where the puck is going. Engaging for Impact: The COO will be adept at leading individuals in the organization toward their line of thinking, getting them bought in, and maximizing the impact of the organization. Budget & Resource Allocation: Collaborate with the CFO and the executive team to define the organizational budget and allocate resources efficiently to meet business objectives. Executive Leadership: Help lead our growing organization while executing with good judgment. Balance and role-model fun and creativity with a professional tone. Recruit other A+ quality performers, and ensure that our team is performing at that level, without allowing B or C level performers to dilute our impact. Qualifications: 15+ years of progressive work experience in professional services or a marketplace business, including 5+ years in an executive-level position. Ideal candidates have helped grow and operate a professional services organization to $100M+ in revenue and 1,000+ employees, and understand the operational complexity, people systems, and rigor required at that stage. Prior general management role owning a P&L, managing multiple functions simultaneously. Metrics-driven, with experience analyzing market data/trends to help identify business opportunities. Proven track record of consistently delivering and refining operational efficiencies and organizational structure (roles, responsibilities, repeatable process, cadence, prep for meetings). Ability to generate respect and trust from staff and external constituencies. Experience working with Latin American employees, with an understanding of different country regulations and the ability to manage and grow global teams. Understanding of back-of-the-house operations (finance, people ops, legal). Incredible sense for A+ talent and demonstrated ability to build strong teams. Strong project and people management skills. Strong communication skills, including executive presentations. Able to proactively, clearly, concisely, and consistently provide information to other business leaders that drive decision-making and demonstrate progress toward larger business objectives. Our Benefits: Ownership through equity participation. Competitive salary for top AI & data talent. Annual company retreat. Education bonus for continuous learning. Company-wide winter break. Paid time off. Optional in-person events and meetups. Tailored career roadmaps. High-performance culture. At Factored, we believe that passionate, smart people expect honesty and transparency, as well as the freedom to do the best work of their lives while learning and growing as much as possible. Great people enjoy working with other passionate, smart people, so we believe in hiring right, and are very selective about who joins our team. Once we hire you, we will invest in you and support your career and professional growth in many meaningful ways. We hire people who are supremely intelligent and talented, but we recognize that intelligence is not enough. Perhaps more importantly, we look for those who are also passionate about our mission and are honest, diligent, collaborative, kind to others, and fun to be around. Life is too short to work with people who don't inspire you. We are a transparent workplace, where EVERYBODY has a voice in building OUR company, and where learning and growth are available to everyone based on their merits, not just on stamps on their resume. As impressive as some of the stamps on our resumes are, we recognize that human talent and passion exist everywhere, and come from many backgrounds, so stamps matter much less than results. All of us are dedicated doers and are highly energetic, focusing vehemently on execution because we know that the best learning happens by doing. We recognize that we are creating OUR COMPANY TOGETHER, which is not only a high-performing fast-growing business but is changing the way the world perceives the quality of technical talent in Latin America. We are fueled by the great positive impact we are making in the places where we do business and are committed to accelerating careers and investing in hundreds (and hopefully thousands) of highly talented data science engineers and data analysts. In short, our business is about people, so we hire the best people and invest as much as possible in making them fall in love with their work, their learning, and their mission. When not nerding out on data science, we love to make music together, play sports, play games, dance salsa, cook delicious food, brew the best coffee, throw the best parties, and generally have a great time with each other.
    $103k-179k yearly est. Auto-Apply 13d ago
  • Chief Operating Officer

    Amp Sortation

    Remote job

    AMP is applying AI-powered sortation at scale to modernize the world's recycling infrastructure and maximize the value in waste. AMP gives waste and recycling leaders the power to harness AI to reduce labor costs, increase resource recovery, and deliver more reliable operations. With hundreds of deployments across North America, Asia, and Europe, AMP's technology offers a transformational solution to waste sortation and changes the fundamental economics of recycling. Headquartered in Louisville, Colorado, the Denver Post and BuiltIn Colorado have recognized AMP as one of the state's top workplaces. AMP has operations and career opportunities outside of Atlanta, Cleveland, Portsmouth, Virginia, and Europe. We're fostering an environment where passionate individuals can grow and create impact. We seek unconventional thinkers to join our mission to enable a world without waste; at AMP, your contributions have meaning and can spur change. With backing from top-tier investors and national recognition including North American Cleantech Company of the Year, we're always seeking ways to better our operations, raising the bar on innovation, and looking to collaborate and improve in what we do. Learn more at AMPSortation.com. AMP is hiring a Chief Operating Officer (COO) reporting to the Chief Executive Officer. This person can be remote in the contiguous United States. As the COO you will work to: Direct the operations of AMP's Material Recovery Facilities (MRFs) to ensure optimal performance, safety and efficiency with full P&L responsibility. Lead and oversee all operations and manufacturing functions, including health and safety, manufacturing engineering, production, installation, field service, and quality assurance. Build, lead, and develop a high-performing team of direct, hourly-labor, fostering a culture of accountability, innovation, and continuous improvement. Establish and monitor strategic goals for operational efficiency, productivity, and quality. Develop and implement best-practice operational systems, processes, and procedures to improve business performance and scalability. Collaborate with the Executive Leadership Team to develop and execute company strategy, ensuring alignment with operational goals. Foster strong relationships with department heads, external partners, vendors, and enterprise clients to support operational and strategic objectives. Monitor and analyze key operational metrics to ensure timely, high-quality execution of projects and initiatives. Ensure operational strategies meet business objectives and market demands for price, quality, and delivery. Qualifications 15+ years of experience running multiple material recovery facility (MRF) operations. Management experience across design, construction and project management of new material recovery facilities (MRFs) Ability to lead, grow, develop and inspire a team setting clear goals and drive performance at all levels in the organization. Develop and execute strategies that align with overall business objectives. Excellent interpersonal skills to build and maintain strong relationships with enterprise clients, key stakeholders and internal teams. A deep understanding of the industry, market dynamics and competitive landscape relevant to the company's products and services Education: BS/BA degree. Working Conditions/Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Must be able to travel frequently. Working Location(s): Remote (within the U.S.) Travel Requirements: Ability to travel often to AMP's facilities, customers and prospects and to AMP headquarters in Colorado Travel expected 50%+ of the time AMP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Applicants who identify with a historically underrepresented group are encouraged to apply. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, compensation, benefits, discipline, layoff, recall, and termination. Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
    $103k-179k yearly est. Auto-Apply 60d+ ago
  • COO / Integrator

    Myhr Partner

    Remote job

    Description Chief Operating Officer/Integrator my HR Partner is a company that celebrates people, values empathy, and thrives on operational excellence. As the right-hand to the Visionary/ (CEO), you, as our new Integrator/COO, harmonize the leadership team, drive accountability throughout the organization, and execute the business plan according to the EOS (Entrepreneurial Operating System) framework. You'll ensure that all major business functions-operations, sales, marketing, finance, and client delivery-are aligned and running efficiently, delivering a 5-star experience to our clients while bringing clarity, discipline, and consistency to the business. This role is remote-offering ultimate workplace flexibility -and includes a seat on our leadership team. You'll help lead and participate in weekly and quarterly leadership meetings and planning events. About Us We're celebrating 23+ years in business and have been honored with multiple Best Places to Work awards and proud 4-year winners of the Inc. 5000 . Poised for significant growth, my HR Partner elevates businesses through their people. We step into organizations that do have an HR department (or those that would like additional HR support) and take on all or some of the work of HR in a manner that makes sense for their business. We are hands-on HR Professionals who think strategically and produce tangible results! We're proud of who we are so we can't help but brag about our press: ************************************************* What a day in the life of our COO looks like: EOS-Specific Duties Owns the Vision Execution: Translates the Visionary's ideas into clear, actionable strategies and executes the company's Vision/Traction Organizer (V/TO). Drives Accountability: Ensures Rocks, Scorecards, and meeting cadences (Level 10 Meetings™) are followed by all. Leads the Leadership Team: Facilitates team health, resolves cross-functional issues, and keeps the team aligned and focused. Owns the Operating System: Ensures that EOS is followed by all fostering a culture of discipline and accountability. Issue Solving: Proactively identifies and solves issues using the IDS™ (Identify, Discuss, Solve) process. Operational Leadership Oversees daily operations and ensures consistent delivery of high-quality services. Implements efficient systems, processes, and policies to support the company's strategic goals. Collaborates with department heads to ensure alignment of resources and objectives. Monitors KPIs and operational metrics; ensures timely and accurate reporting. Team Management & Culture Develops and manages high-performing teams; leads with integrity, transparency, and consistency. Builds a culture of accountability, communication, and trust. Coaches and develops managers to lead their teams effectively. Facilitates conflict resolution and promotes healthy team dynamics. Financial & Strategic Support Works with the Visionary and Finance lead to manage budgets and financial planning. Supports strategic decision-making with data-driven insights. Identifies opportunities for growth, efficiency, and scalability. What you need to thrive in this role We're looking for leaders who demonstrate career stability and growth. To be considered, candidates should have a proven track record of long-term contributions in previous roles, typically remaining with employers for several years. Frequent short-term positions (1-3 years) may not meet our criteria for this role. Experience: 10+ years in a senior operations or leadership role (COO, GM, etc.) Experience in a professional services or consulting environment preferred Skilled in managing departments in Finance, Marketing, Sales, Service, HR, general administration and overall operations Experience with EOS or strong willingness to adopt it Proven ability to lead cross-functional teams and drive results Strong organizational, communication, and decision-making skills Business acumen and systems thinking Location: Remote! Work from home. However, you need to be within the Eastern or Central time zones. Sorry, West Coast- it's not you, it's us Software Skills: Well-versed in modern tools and platforms Modern & progressive approach to running a business Service: Living the “human" in Human Resources We are focused on equality & inclusion: We believe deeply in diversity and all the fascinating characteristics that make us each unique Align with our Core Values: Embrace learning & growth, deliver a five-star experience, do what you say and own what you do, foster empathy & respect, and think beyond the task What we offer you Competitive salary + performance incentive PTO: 3 weeks front-loaded, 10 company-paid holidays, plus sick time Fully company-paid employee benefits (you read that right, FULLY paid employee benefits for employees who work 20+ hours per week!) Medical, dental, vision insurance Telemedicine for the family Employee Assistance Program (EAP) Gift of Giving: Annual donation to a charity of your choice 401(k) with generous match Professional development training Fun stuff: Quarterly events, annual employee appreciation, company retreat, and lots of fun in between Anniversary celebrations, gifts, and more Drama-free work environment. We are HR after all! I'm interested. How do I get started? Apply here: ****************************************** HRpartner We realize that it takes time and effort to go through our application process and we thank you for considering my HR Partner as a potential employer! Is this the job for you? If not, feel free to share this link with someone who might be interested. At my HR Partner, we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to that by ensuring that our place can be anyone's place.
    $103k-179k yearly est. Auto-Apply 60d+ ago
  • Chief Operating Officer (COO)

    Theavgeek

    Remote job

    TheAvgeek is a company of dedicated and passionate aviation enthusiasts, business professionals, and bold innovators. We are continually looking for ways to expand our organization while continuing to provide a product of quality and professionalism to our users. By doing so, our staff will experience first-hand the wonders of the aviation industry while gaining the knowledge and the skills necessary for tackling real-world situations in their future endeavors. Job Description The COO is responsible for the day-to-day operation of the company, including (but not limited to) the blog, forum, and events. Enforces policies put in place by the senior management team, and serves as a liaison between staff and management. Additional Information All your information will be kept confidential according to EEO guidelines.
    $103k-179k yearly est. 1d ago
  • Chief Operating Officer (COO)

    FZCO

    Remote job

    Reports to: CEO Works closely with: CTO, CFO, Head of HR, Department Heads Role Mission The COO ensures that Prop Firm Match's strategy is translated into consistent, scalable, and measurable execution across all operational functions, enabling revenue growth, customer satisfaction, and internal efficiency - without slowing down innovation or ownership culture. The COO acts as the company's execution architect and operational partner to C-level leaders, removing friction between teams, strengthening delivery systems, and building scalable operating models that support rapid growth. Top 3 Performance Objectives 1. Build a scalable operating model that enables fast, reliable execution (first 90 days → later on) ▸ Map, standardize, and optimize core workflows across Operations, Customer Support, Delivery, and Internal Systems ▸ Clarify ownership, escalation paths, and decision rights across operational functions ▸ Establish consistent operating rhythms (planning, execution tracking, reviews) ▸ Reduce execution bottlenecks and dependency on founders for day-to-day delivery Success looks like: Workflows are clear, owned, documented, and measurable; teams execute with less friction and fewer delays. 2. Align cross-functional execution with company strategy and performance systems (within 3-4 months) ▸ Partner with CEO, CTO, CFO, and HR to translate company strategy into departmental execution priorities ▸ Support rollout of company-wide KPI / OKR frameworks and execution dashboards ▸ Ensure operational metrics reflect real business outcomes, not just activity ▸ Embed accountability through quarterly planning, progress reviews, and corrective action loops Success looks like: All departments execute against aligned priorities, leadership has visibility into performance, and course correction happens early. 3. Strengthen service delivery, customer experience, and leadership capacity to support growth (later on) ▸ Improve operational readiness of Customer Support and Delivery teams for increasing volume and complexity ▸ Implement service quality standards, feedback loops, and continuous improvement processes ▸ Coach department heads on execution discipline, prioritization, and operational leadership ▸ Build scalable management practices that reduce chaos while preserving autonomy Success looks like: Customer experience improves, teams scale without performance drops, and leaders operate with stronger execution maturity. Success Indicators ▸ Scalable operating model adopted across operational teams ▸ Clear execution cadence across departments ▸ Improved service and support KPIs ▸ Faster project delivery and fewer cross-team blockers ▸ Reduced dependency on founders for operational problem-solving ▸ Positive leadership feedback on execution reliability and clarity. Requirements Requirements: 1. At least 10 years of proven experience to scale operations in high-growth tech or fintech environments. You have led operational systems through rapid growth, ambiguity, and constant change - building structure without slowing teams down. 2. Strong track record of cross-functional execution at executive level. You have partnered closely with Product, Finance, Revenue, and HR leaders to turn strategy into coordinated execution, not just optimize your own department. 3. Experience building operating models in remote, async-first organizations. You know how to create clarity, accountability, and momentum across distributed teams without relying on heavy meetings or top-down control. 4. Ability to design and run performance and execution frameworks (KPIs, OKRs, cadences). You have implemented goal-setting, tracking, and review systems that actually improve outcomes, not just reporting. 5. Leadership style based on influence, ownership, and problem-solving. You enable leaders, remove obstacles, and build strong managers instead of becoming the escalation point for every operational issue. Hiring Process We keep our process simple, transparent, and respectful of your time. Here's what to expect: 1. Application review & shortlisting: We carefully review all applications and shortlist candidates whose background and experience best match the role's performance objectives and leadership scope. 2. Context-setting survey: Shortlisted candidates will complete a short survey to help us understand their experience, decision-making style, and approach to operational leadership before moving into live conversations. 3. Discovery interview with HR: A conversation with the Head of HR, focused on your career journey, motivation, and values alignment. 4. Business & operations interview with CFO: A focused discussion around execution discipline, operational decision-making, financial awareness, and how operations support sustainable growth. 5. Leadership interviews: You'll have a couple of shorter conversations with members of the leadership team (e.g., CEO, CTO), depending on current priorities. These conversations focus on collaboration style, ownership, and executive partnership. 6. Practical task (paid, if applicable): For some candidates, we may include a short, paid practical task to better understand how you approach real operational challenges. This task will be relevant to the role and respectful of your time. 7. Offer stage: If there's a strong mutual fit, we'll start with an informal offer discussion, followed by a formal written offer. Before applying, please take into account that: ▸ If you don't meet every single qualification but believe you can excel in the role based on what it requires - we encourage you to apply. ▸ We are an equal opportunity employer and welcome applicants from all backgrounds, experiences, and perspectives. ▸ Even if it's not listed as a formal requirement, we truly value candidates who have clear familiarity with the prop trading industry and us, our mission and what we do. Benefits Why Join Prop Firm Match Global FZCO? ▸ Contribute to a growing platform shaping the future of proprietary trading ▸ Work within a flat, collaborative team where your input is valued ▸ Competitive compensation, including base pay and benefits ▸ 100% medical, dental, and vision coverage (U.S. only), including gender-affirming care ▸ Flexible PTO including sick time, holidays, refresh days, and sabbatical leave after five years ▸ Work remotely with the flexibility you need to maintain balance and focus. ▸ A professional, transparent, and healthy work environment that values both results and people.
    $103k-179k yearly est. Auto-Apply 5d ago
  • Head of Clinical Operations/COO

    Meetmae

    Remote job

    MEET MAE Mae is a venture-backed digital health solution on a mission to improve the health and quality of life for mothers, babies, and those who love them. Mae has created a space where complete digital care meets culturally responsive, on-the-ground support. We address access gaps and bolster physical and emotional well-being through continuous engagement, risk assessment, early symptom awareness, and a community-led model of support for our users. Mae has demonstrated traction with healthcare payers as a solution to address the implicit, explicit, and structural biases that hinder equitable maternal health. In addressing whole-person care and focusing on self-advocacy, education, and community, we seek to improve the outcomes for mothers, while also reducing clinical costs of care at impactful scale. See what we're doing at MeetMae.com, and @maehealthinc on IG. At Mae, we are: Solution-Oriented. We make every problem an opportunity to improve. Curious. We demonstrate focused curiosity. Mission-connected. We ensure mamas and doulas are heard. Adaptable. We learn, adapt, and execute. Data-driven. We quantify the uncertainty. Accountable. We own our decisions and their outcomes. Transparent. We don't hide the hard stuff. Job Description Mae is looking for a Head of Clinical Operations/COO who is passionate about maternal health equity. This is a leadership role responsible for the quality and performance of health plan operations with both team management and team oversight responsibilities. While the primary focus is on Mae's health plan related operations, this role will also drive cross-functional process improvements and strategic operational initiatives to drive overall business performance. The Head of Clinical Operations/COO will report directly to the Chief Executive Officer and directly manage the Claims & Billing Team and the Members Services Team Manager who manages Mae's member-facing teams. A successful Head of Clinical Operations/COO at Mae is: A seasoned clinical operations leader who has historically performed and/or directly overseen day-to-day health plan operations (member-facing care, billing & claims management, new member enrollment) A builder who has rolled up their sleeves to create processes, teams, and structure driven by strategic priorities A people leader who can develop high-potential team members while also mentoring less experienced team members in a fast-paced setting Driven by mission and impact, motivated by solving complex problems, and energized by creating structure and clarity where none existed before Technically fluent and system-minded, comfortable using and optimizing modern tools and platforms as well as able to design fit-for-purpose workflows within these tools that scale with the organization Experienced in and energized by guiding teams through change with clarity and empathy, and fostering a culture that embraces continuous improvement Key responsibilities: In your first 90 days: This role requires a blend of tactical and strategic execution. Your first objective is to drive the strategic restructuring of member-facing roles into a new ‘Member Services Team' consisting of: Outreach Specialists responsible for outbound outreach to health plan members to provide education on Mae and achieve monthly enrollment targets Care Coordinators responsible for coordinating more complex member needs, providing pregnancy education, and conducting health assessments. Member Engagement Specialists responsible for managing routine member communications (phone, e-mail, text) to encourage doula and platform engagement or facilitating benefits requests. Alongside a new Member Services Manager, you will implement role & process definition to drive our most critical company metrics: new member enrollment and doula utilization. You will also take over management of the Claims & Billing Team, where you will: Manage a team of billing specialists who are responsible for processing Mae's health plan claims and doula payments Ensure quality and performance standards are defined for core processes and meet the needs of the business Review high level billing trends including denials and underpayments After 90 days: You'll continue to improve and refine your team's processes and performance while transitioning to an oversight role for the Member Services Team. In addition to direct oversight, the Head of Clinical Operations/COO will act as a process and quality consultant for the Member Services Team Manager to: Ensure quality and performance standards are defined for mission-critical processes and meet the needs of the business, Ensure internal tools and workflows are optimized for scale, Monitor high-level trends and proactively identify opportunities for improvement, Collaborate with product, engineering, and leadership teams to implement designed changes to workflows, tools, and standards You will be responsible for executive reporting and strategic planning on key member-facing processes, including but not limited to: Member support performance & trends (e.g. first-response and resolution objectives) Member grievance management (e.g. timeliness to resolution, repeated grievances, adherence to procedures) Claims trends to identify strategic opportunities to improve processing to minimize risks Improper billing investigation trends, collaborating with Compliance to develop enhanced fraud, waste, and abuse prevention tactics With our cross-functional leadership team, you'll develop a strategic operational roadmap aligned to our company goals with a focus on: Internal Tool Ownership & Optimization: Maintain a detailed understanding of internal tools critical to health plan operational processes (e.g. third-party billing platform, customer support ticketing platforms, internal VOIP/phone system). This understanding will drive strategic insights, such as: Optimized workflows, efficiency, and collaboration Identifying when the tool is no longer fit-for-purpose and source new and improved solutions Quality, Change Management & Process Improvement Initiatives: Evaluate the comprehensiveness & quality of procedural documentation and develop strategies to improve and align to a cohesive internal standard Define and implement strategic change management initiatives to improve quality, performance, and efficiency Drive process optimization initiatives using data-driven methodologies such as Lean, Six Sigma, or similar frameworks Collaborate with cross-functional teams to implement process improvements and ensure alignment across departments Report on operational performance and present findings and recommendations to leadership for strategic decision-making Maintain oversight of member engagement and billing related product enhancements Qualifications What we are looking for: Bachelor's Degree 5+ years' combined experience in health plan operations with demonstrated process improvement/change management responsibilities Experience working in fast-paced or start-up environments People management experience Strong understanding of quality management systems and performance measurement frameworks (e.g., KPIs, SLAs) Demonstrated experience developing and managing standard operating procedures and documentation Exceptionally organized and process oriented Thoughtful, strategic, and efficient Strong, proactive, and responsive verbal and written communicator Preferred Experience: Master's Degree (e.g. MBA) or Process Methodology Certifications (e.g. Lean, Six Sigma) Additional Information Benefits include Competitive salary and equity Healthcare benefits 401K Flexible work location Additional Information Salary range: $140,000 - $175,000 annually, depending on experience 40 hours/week expected (standard business hours, Monday - Friday) We are currently only hiring US based applicants and are unable to sponsor visas. All your information will be kept confidential according to EEO guidelines. All your information will be kept confidential according to EEO guidelines. Mae Health Participates in E-Verify This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
    $140k-175k yearly 1d ago

Learn more about operating partner jobs