Operating Systems Specialist Skills

• Authenticated customer identity through high security clearance operating systems.
• Achieved and maintained Secret Security Clearance for the total time in service.
• Completed requirements needed for a TS clearance.
• Assisted in adjudicating personnel security clearances on a weekly basis when necessary and conducting periodic regular security inspections.
• Patrolled restricted areas and allowed area access for authorized personnel with Top Secret level Security Clearance.
• Developed automated security clearance tracking log to ensure 16 CP personnel maintain current security clearance.

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• Facilitated employee training in the Chrysler Operating System through workshop applications of disciplined continuous improvement.
• Led Continuous Improvement Workshops to improve quality and delivery based on the Chrysler Operating System (COS) toolbox.
• Created flexible and responsive work cells with one-piece flow, continuous improvement and standard work.
• Developed multi-site continuous improvement strategies to improve the operating systems from the Integrated Supply Chain through customer receipt of products.

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• Provided second level technical support to executives and Contract Management employees.
• Coordinated with vendors and contractors for telephony technical support.
• Ensured customer satisfaction by providing Help Desk technical support.
• Interfaced with technical support personnel and senior level client representatives to negotiate and settle contract details.
• Provided technical support to both IS staff, customers, and clients for all applications.
• Provided technical support for remote access and wireless e-mail devices.
• Provided technical support for the Brigade's operations.
• Provided technical support for 250 users across multiple networks for the Joint User Interoperability Communication Exercise.

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• Provided customer service to internal and external customers while distributing high precedence message traffic and providing good customer relations.
• Received Outstanding Performance and Contribution to Cox Communications and Outstanding Job in Providing Great Customer Service awards.
• Research order allocation problems for more efficient order completion and customer service follow-up email confirmations.
• Field Logistics, Customer Service, All Design/Floor Plans/Engineering, Permitting, Code Compliance, Forms creation.
• Result: Eliminated countless hours of manual work by Inventory and Customer Service people.
• Provided customer service support by initiating, researching and resolving computer problems using an automation tracking software called TrackIt and/or Remedy.

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• Replaced manual receiving inspection application with automation improving data entry speed and improving data availability for quality and procurement.
• Presented documentation to multiple levels of users within the organization from data entry to executive level management.
• Provided general administrative/office support to Engineers including data entry, pulling and management of job prints.
• Developed applications to automated data entry, administrative tasks and file transfers to mainframe.
• Performed data entry and error resolution for installation personnel information system.
• Analyze day-to-day clinical and financial operations, correcting various data entry issues.

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• Investigate, resolve, and escalate issues within SQL and Oracle databases.
• Experience with MS/Access and SQL Server development.
• Maintained database and performed upgrades from MSSQL 65 to 7, 2000, 2005 then 2008.
• Developed and supported Preventative Maintenance reporting system for Field Operations using .NET (C#) and MS SQL Server 2000.
• Developed data analytics and custom SQL solutions to solve business problems and drive efficiency.
• Web Testing for new applications including backend SQL database.

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• Configure and manage Linux based medical research application suites for laboratories.
• Ported code base for a legacy product from a RTOS to Linux on a much faster processor.
• Owned DNS management, Linux support & build standards, FTP services, and other core services.
• Team Lead responsible for developing Linux OS for an embedded digital television processor.
• Cross-trained with Linux/Unix resource to take on that resource's workload.
• Check Point Firewall-1 NG in Linux to protect entire RCM (5,000 PCs).
• Set up Ubuntu Linux server from scratch using Nagios Core, Cacti, Apache, and Twitter Bootstrap.

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• Developed a Disaster Recovery solution at a secondary site using the FileNet Multi-System-Synchronization enabling a hot-swap of production continuation.
• Led the emergency management program that ensured Business Continuity, Disaster Recovery, and compliance.
• Partnered with Disaster Recovery on media requirements using techniques learned in disaster recovery seminar.
• Participate in specialized disaster recovery planning and tasks, in either a test or actual D/R scenario.
• Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
• Developed department-wide policies procedures and documentation to improve overall server, disaster recovery and business continuity management.

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• Provided support for daily user administration, user profiles, system issues, troubleshooting daily user interface issues.
• Serve as point of contact for all Warehouse Management System issues.
• Collaborate with development and interface teams to resolve system issues.
• Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.
• Developed web-based applications to search databases of product support information to allow more efficient troubleshooting of system issues.
• Managed relationships between the customer call center and external business partners on all interactive voice response (IVR) system issues.

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• Provide administrative support and training for Center Computer Support Administrators (CSA's) in environment with Windows Vista Operating Systems.
• Job Description: Operating System (UNIX, Linux and Microsoft Windows Operating Systems) technical support and advisory.
• Deployed Windows 7 and business applications to existing workstations using Microsoft System Center Configuration Manager (SCCM).
• Study, implementation and migration of SQL 2005 Server SQL 2008 Server on Windows 2003 Server 64-Bit.
• Download, analyze, and approve updates for servers throughout the state using Windows Server Update Services.
• Defined processes and procedures for securing Windows servers (2000, 2008, 2012 OS).
• Led migration team for 55 users from Microsoft Windows XP to Windows 7.
• Installed, maintained and ensured smooth running of Windows and Linux OS flavors.
• Evaluated Windows 2000 with Windows NT 4.0 domain migration as a focus.
• Job Contributions: Designed and Implemented Windows NT Domain Security Model.
• Designed a standard rapid deployment model for MS Windows NT workstation.
• Designed and implemented Windows Server Farm.
• Build Windows servers per documents.
• Installed and maintain Centos 6 Linux LAMP Server and Windows 2012 based servers on QEMU Virtual Server devices using ProxMox.
• Supported all Microsoft OS platforms including Windows XP beta 2 thru RTM, and Server 2000.
• Migrated servers from Windows 2000 Server platform to Windows 2003 Server Enterprise to meet operational needs.
• Performed standard system administration tasks for Solaris, Linux, and Windows systems.
• Provided hardware, software and network support for Windows, Solaris and Linux.
• Migrated 3000+ users from Novell to Windows.
• Research, install, modify, maintain and configure Novell Netware, Windows 2000 Server and other operating systems.

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• Assisted Program Manager/Director with the development of governmental proposals and program control parameters for computer software efforts exceeding $200 million.
• Played integral role on Service Management Team for European offices, providing issue resolution for cross- functional / cross-organizational stakeholders.
• Identified a major opportunity involving biological waste removal/disposal and instituted new procedures which improved results with major cost savings.
• Performed emergency contingency operations in the event of satellite system failure or loss of communications link.
• Performed IOS firmware updates and server patch installations to meet policy requirements for mitigating security vulnerabilities.
• Created policies and procedures for the dissemination of drawings and specifications associated with Boston Harbor Project.
• Developed a Microsoft SNA server architecture to utilize load balancing and fault tolerant capabilities.
• Safeguard the Customer network against unauthorized infiltration, modification, destruction, or disclosure.
• Assisted Fossil Generation in establishing a Predictive/Conditional-Based Maintenance Program throughout all nine Fossil Plants.
• Forecast and report monthly calculations via leadership calls for corporate financial reporting purposes.
• Processed and evaluate a customer's credit history to determine appropriate deposit.
• Reviewed system generated reports and reconciled any conflicts regarding those reports.
• Worked closely with user groups to develop databases with specific requirements.
• Conducted analysis and experimentation of design programs by creating budgetary proposals.
• Performed price analysis to determine profitability of accepting various proposal bids.
• Partnered with Information Technology division to implement comprehensive POS systems.
• Transitioned from entry level into more demanding bankruptcy intake position.
• Monitored Postilion servers alerts and escalated issued as required.
• Program development/coordination, cost estimating, code review.
• Worked closely with the Trading Systems Help Desk, Software Development, Business Strategy Group and the Exchange's customer base.

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• Managed Lotus Notes Administration including diagnosis and resolution of hardware and software problems.
• Coordinated system hardware upgrades and maintenance.
• Support Command and all units with various computer problems, to include application, hardware, networking, and printing issues.
• Worked night shift to monitor Meredith server and communications network, using a variety of software and hardware tools.
• Evaluate effectiveness of computer hardware and software to meet the present and future needs of the user.
• Provided technical support for all applications, servers, networks, and hardware for the hospital.
• Skilled at resolving complex hardware and software issued which arise from day to day activities.
• Installed hardware and software on newly purchased laptops to be distributed to faculty.
• Monitored network performance and provided issues to both system admin and hardware teams.
• Perform software and hardware improvements, upgrades, and patches timely and accurately.
• Fixed computer hardware, software and network problems, while managing client expectations.
• Monitor applications designed to track the efficiency of hardware and software.
• Installed, configured, and maintained infrastructure server hardware and software.
• Provide expert knowledge of Silicon Graphics RE2 hardware and software.
• Developed Intel hardware standards both in Workstation and Server.
• Install and evaluate new and improved software and hardware.
• Designed an Evaluation process for both hardware and software.
• Process of escalation 1st tier - Establish whether it's hardware or software problem Hardware - escalate to onsite engineer.
• Inform daily team leader of software system and hardware problems and provide daily statistical Reports.
• Maintain working knowledge of various Hardware and Network related equipment (ex.

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• Work with VMWare server farms in configuring application requirements for virtual machines associated with our Windows side of the PeopleSoft environments.
• Installed and configured Cisco routers and switches, Cisco PIX525 firewalls, NetApps Filer, and ESX VMware servers.
• Assisted with in-house VMware upgrades to ESXi.
• Design, implement and maintain virtualization infrastructure based on VMware in a multi-customer environment containing 90 ESXESXi hosts.
• Completed VMWARE infrastructure course led by certified VMWARE trainer, which covered all aspects of VMWARE installation and support.
• Configured all new clients on our application and data servers-VMWARE.

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• Demonstrated experience in business process improvement and business process modeling.
• Integrated, managed, and analyzed financial business processes to achieve strategic goals via management of the financial information systems.
• Experience with SDLC, contract negotiations, and business process improvements.
• Participate in application development projects as a lead resource on systems operations and business process interaction.
• Improved communications between business process owners as well as communications between facility-level CBI/Privacy/FOIA/RM work groups.
• Translated, documented and requirements for major system projects to integrate and automate business processes.

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• Created daily availability report, daily system backups, and assisted in administration of SharePoint database.
• Assisted in administration of SharePoint database.
• Developed interfaces between Oracle and SQL Server based applications via MS/Access or SharePoint, the intranet, and supporting databases.
• Reorganized SharePoint site to improve search capability of safety documents, programs, work procedures and job aides.
• Designed SharePoint for local Planning & Scheduling Teams to provide central location for files and information.
• Manage and disseminate Network Refresh Project files via SharePoint server.
• Experience with the Microsoft SharePoint tool - SharePoint Designer.
• Install, Implement and maintain Microsoft SharePoint Server.
• Developed a SharePoint site to captures KPI.
• Documented computer operations procedures in Sharepoint and maintained senior management monthly reporting and statistical data analysis.

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• Published e-mail account certificates and certificate revocation lists to Active Directory.
• Maintain Active directory environment of over 2000 users, 2500 devices, and hundreds of GPO's.
• Received rave reviews as the Microsoft Office Professional, Active Directory and Outlook expert.
• Adjust and implement changes to Active Directory.
• Work within multi-domain Active Directory 2003 and 2008 forest.
• Monitored system event logs to identify Active Directory and group policy conflicts/failures, and took corrective action to resolve problems identified.

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• Designed, documented and executed appropriate maintenance procedures including system backups, power outages, and connectivity issues.
• Designed a backup solution to a magnetic disk repository lessening system downtime and also streamlining data recovery.
• Produced new and imaginative backup and data security procedures and techniques.
• Created daily availability report, daily system backups.
• Created network documentation, including maintaining each accounts network matrix, backup configurations, disaster recovery plans, and network diagrams.
• Restructured backup strategy for the FileNet MKF and Index databases reducing daily backup time from 5 hours to 30 minutes.
• Supported 20+ Backup Servers and 2000+ Backup Clients using TSM as the Backup tool across multiple clients.
• Performed daily backups to ensure no downtime due to loss of data.
• Maintained documentation for backup, server room and related SOX procedures.
• Installed backup servers, tape drives, and operating system software.
• Monitor, manage and report day-to-day backup and recovery support activities.
• Experience with backup, restore, and disaster recovery methodologies.
• Perform & monitor the FEMA Risk Map project system backups.
• Complete recovery, backup and other corrective actions.
• Performed system backup and restore for servers.
• Monitor network and apply changes, perform routine operator duties, job submission, backup and report distribution.
• Installed a lot of backup hardware/software, server based malware scanners, etc.
• Assist with server tape backups, and monitoring offsite backups for failures.

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• Analyzed and monitored an international Unix/NT/IBM distributed environment.
• Analyze and facilitate work around for problems and detail issues for programmers and systems teams in both UNIX and Oracle.
• Tuned Unix system and storage resources (RAM, buffers, I/O) to optimize FileNet Imaging system performance.
• Installed GCC, Perl, Expect, Secure Shell, and TCP Wrappers on UNIX workstations.
• Reconfigured UNIX user authentication with Kerberos scheme to increase system security.
• Orchestrated daily operations, recognized, defined and analyzed system data/file issues to problem resolution in a Unix/VAX Work environment.

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• Maintain centralized administration, troubleshooting and monitoring of the BellSouth Network.
• Increased Company efficiency by diagnosing and troubleshooting Windows processing problems.
• Coordinate troubleshooting efforts with Server Teams during Authorized Outage Windows.
• Performed Tier 2 and 3 troubleshooting of problems and executed standard operational procedures to recover a problem as soon as possible.
• Identify and troubleshoot issues found in third party software's to ensure timely importing of report data resulting in executed margin.
• Performed system administrator duties such as active directory account management, end user account creation, and network troubleshooting.
• Perform troubleshooting and maintenance of a MS Windows XP/7 Professional Server Operating System and server hardware.
• Assist engineering with technical issues, troubleshoot and development of processes and procedures to correct deficiencies.
• Revered as premier troubleshooter/ individual with the skills to solve issues others can't solve.
• Provide telephonic help services to assist in resolving user problems and perform software troubleshooting.
• Load, update and troubleshoot the software, hardware and firmware of LOG-IT Systems.
• Assist engineering with technical issues, troubleshoot and development of various projects.
• Provided first level troubleshooting of processes with other help desk staff.
• Provided rotational primary support in troubleshooting and resolving problems with Legato and Veritas backups.
• Performed troubleshooting measures as needed to maintain maximum service uptime.
• Create and validate unique troubleshooting procedures, investigate and determine corrective measures for fleet issues.
• Created "Quick Reference Cards" to identify step by step instructions for troubleshooting every communications circuit currently in use.

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• Provided quality assurance for business application software by administering change control over the software life cycle of computer software applications.
• Design interface to Laser and developed software applications in Basic language for automating active trimming of critical engine control parameters.
• Provided top tier technical knowledge for enterprise scale out of region disaster recover implementation and developed numerous enterprise software applications.
• Conducted educational classes on various software applications including Microsoft Office and other third party applications, increasing productivity of end-users.
• Incorporate visual materials and software applications to communicate information through print and/or multimedia computer applications over the worldwide web.
• Purchased all IT equipment and recommended appropriate software applications and provided information technology support for more than 350 users.

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• Monitored and maintained online systems for the production mainframe environment.
• Managed the coordination and resolution of mainframe job failures.
• Provide from basic to detailed overviews of JCPenney Mainframe and Network environments to fellow associates and business-related visitors.
• Monitored system batch processes on CA -7 and CA-11 mainframes Monitored systems and processes on AS -400.
• Install and upgrade mainframe systems software including Xpediter and Install/1.
• Managed an IBM System 36 mainframe.

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• Monitored network devices and performed network troubleshooting when necessary to maintain established DoD Service Level Agreements.
• Integrated requirements into the locally managed world-wide interactive communications network and the interface of local inter-active systems into DOD level.
• Supported Military objectives to support DoD systems.
• Developed DoD mandated curriculum to national standards.
• Implemented DOD information assurance policy.
• Created the compliance protocols (SOX, HIPPA, DoD) to include the software and hardware inventory auditing.

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• Organized team members to resolve outages and high priority tickets within SLA time limits.
• Gathered Service Level Metrics and created scorecards to improve SLA inefficiencies.
• Stabilized FileNet Enterprise providing 99.95 % system up-time during business SLA.
• Utilized a Website/ Intranet Knowledge Base that served as a repository for training provided Developed SLAs for the ACD system.
• Partnered with project managers, sales managers and implementation specialists to gather requirements and implement solutions for translating and migrating data.
• Assisted other mechanics with their technical writing challenges: great technicians translate repair-manual jargon into something customers can understand.

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• Manage incoming / outgoing project related mail, contract documents.
• Manage incoming/outgoing project related mail, contract documents, submittals and design documents as necessary.

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• Team's system administrator for two HP 9000 model L2000 systems.
• Functioned as first level System Administrator support for LDAP, NFM, NTM, NxTT, Site Maestro systems.
• Authored detailed support documentation on SCO Unix server installation and configuration for use by field system administrators.
• Coordinated the development of TRICARE Management Activity APS II Training materials with Management Information System Administrators.
• Worked as system administrator to centralize and managed consuls to increase IT solutions and productivity.
• Supervised two junior system administrators on contract and documented all activity for long term retention.

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• Managed trouble tickets while tracking aircraft network equipment discrepancies, successfully resolved over 1,200 tickets using Remedy ticketing system.
• Managed $5 million dollar annual budget, developed and implemented departmental financial analysis and tracking systems.
• Project Manager for implementation of Patient Call Manager applications across clinical departments at MedStar Health facilities.
• Build automated data comparisons with source systems to identify discrepancies and program defects.
• Report imagery viewed and assist in preparation of required intelligence observation reports.
• Reviewed and prepared documentation required to assist in development of Milestones.
• Authored 35 departmental guidance policies for network availability and confidentiality.
• Tracked communication equipment turned in for repairs between multiple echelons.
• Assisted branches and departments with operational concerns and resolutions.
• Modify internally developed tools and provide instruction to department members
• Assist in logistical design/organization of OR Department Renovation project.
• Track operational activity and department processing operations metrics.
• Trained end users and departmental administrators.
• Prepare field artillery tactical data systems.
• Analyzed and compiled monthly reports accurately reflecting staffing model for the Department of OB/GYN for three (3) department units.
• Assisted vendor payment activities working closely with the internal AP department and monitoring invoice receipt and goods receipt dates in SAP.
• Developed flow charts and diagrams for wireless network of production area to ensure trouble shooting steps for timely reporting and repairs.
• Develop cost estimates for materials and equipment, specification, and drawings for revisions, improvements, and repair projects.
• Repaired and monitored Dynamic (DMS) and Variable Message Signs (VMS) over Federal Interstates and State Highways.
• Executed and solution disaster recovery issues for over 11 years as the primary Disaster Recovery Focal for the department.

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• Set up and maintained LAN/WAN systems in local warehouse setting, including wireless devices, desktops and laptops, and servers.
• Set up and maintained LAN/WAN systems in a local warehouse setting.
• Monitored and retained LAN and WAN data communications.
• Isolated LAN/WAN connectivity issues for systems.
• Monitor LAN/WAN utilizing networking monitoring tools for all BellSouth affiliates.

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• Designed Domain Controller / WINS/DNS configuration to localize authentication.
• Developed a WINS/DNS/DHCP model to avoid bad replications of data.
• Performed cross-team member and organization training on DNS architecture, requirements, policy, procedures and effective troubleshooting methods.
• Install, configure and support email, web, LINUX Mailman, and DNS hosting servers for school districts.
• Supported and reported major and minor network disruptions such as; connectivity, failed servers, DNS redirection, exchange synchronization.
• Administer internal DNS servers and external DNS changes, and closely monitor progress using BMC ticket system.

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• Initiate the beginning stages of ERP and company database management system from the paperwork stage to program implementation.
• Led effort to install a Financial Management System in the agency s regional offices across the U.S.
• Reviewed internal file management system to provide client with updated status on legal matters.
• Set up new well information and preventive maintenance in Work Management System.
• Supported and trained users for custom built databases and Work Management System.
• Administered three resource management systems with cross-functional capabilities and system integrations for a group of 350 marketing professionals.
• Co-managed Operating System Consulting Group for Law Firm Time/Billing Management System product line.
• Performed testing and problem analysis for newer versions of Work Management System (Maximo).
• Designed and developed system interfaces between the Law Firm Time/Billing Management System product line and client's legacy systems.

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• Created system model diagrams for setup and maintenance of ODOT ITS equipment.
• Maintained Oracle database for mobile device setups and specialized in mobile device management deployment, operations, and mobile application testing.
• Investigate and resolve exceptions/errors, configurations, data modifications, user account management and customer site setups in proprietary application systems.
• Transition client to account management upon successful completion of two payroll submissions and/or completion of HR/Benefits Administration setup.
• Developed and implemented numerous process improvements for the operational teams including automation of the marketing campaign setup process.
• Assist with Load Balancing requirements, application placement, and security requirements involving application server setup.

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• Process and maintain HVAC and controls equipment orders in addition to project management.
• Provide district HVAC technicians with facility energy usage reports and system evaluations/recommendations for decreased consumption.
• Maintained facilities including power distribution, emergency backup power, power conditioning systems and HVAC.
• Installed and commissioned HVAC/Lighting controls system to program software for building energy management.
• Work directly with Mayo Clinic Facilities Operations and contractors for controlling HVAC systems, Fire Sprinkler Systems and Building Automation Systems.
• Analyzed floor plans for detailed specification in a variety of HVAC projects at the CDC Facility in Atlanta, Georgia.

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• Supervised and trained four junior personnel in Global Communications Computer Systems Maritime Common Operational Picture.
• Exposed to various computer systems used in targeting and communication.
• Performed initial troubleshooting of computer systems, applied any discovered fixes and sought assistance, if needed, from IT staff.
• Functioned as the SME, training multiple operators on the various computer systems within the command.
• Managed and operated the shipboard computer system (J.O.T.S.).
• Assisted users with questions relating to computer systems and servers.
• Utilized Foxboro computer system simulation to assist in planning Spar moves from drilling modes to completion activities.
• Direct knowledge and application of Query, C.L., and RPG/400 for the IBM AS/400e series midrange computer system.

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• Maintained the DB2 database tables, governing endorsement forms printing and attachment logic.
• Created and performed system changes on multiple partitions, including workload redistribution and DB2 application environment creation.
• Designed and implemented online systems using DB2 database design and analysis.
• Created stored procedures for GOS (Global Origination Service) online loan application system with SQL PLUS (DB2 UDB).
• Implemented changes in SQL Server and DB2 object security to meet Credit Card, SAS 70, and HIPAA audit requirements.
• Provided database support for multiple applications in Microsoft SQL Server, Oracle, DB2, and legacy IMS database management systems.

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• Configured and supported essential Internet services.
• Managed student access to computer lab and ensured internet browsing policies were enforced.
• Implement FastVue reporting for internet traffic and logging.
• Supported Internet Network Operations Center for enterprise/carrier class telecom provider.
• Helped to develop, maintain and enforce policies and procedures for monitoring of unauthorized/authorized use of network assets and internet access.
• Executed complete upgrade and modernization of obsolete office computer, internet and telephone systems, including data and account migration.

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• Used Active Directory to manage local and group policies, user accounts, user domain authentication and security.
• Experience in VOIP phone systems: Installing and maintaining user accounts using Cisco Call Manager unified system.
• Set up user accounts for new employees and customers and provided individual training
• Maintained user accounts on AIX/ RS 6000 platform.
• Administered user accounts, distribution lists, security groups and organizational units in Active Directory for new users and management requests.
• Network support and administration maintaining connectivity, securing network, using network diagnostic tools, managing user accounts.

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• Assigned user access, upgrades equipment, logged problems and established protocol for daily operations.
• Structured, created, and maintained an Access Database for daily operations.
• Assisted in the daily operations of the billing department.
• Led the development, implementation and standardization of procedures and processes for theDisconnect department improving daily operations and enhancing efficiencies.

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• Provided guidance and training to members of operations team regarding network security and troubleshooting of data circuits.
• Co-authored University guides to basic TCP/IP Network Security for UNIX and Windows.
• Supervised and trained five junior members regarding network security and troubleshooting, which provided continuous technical assistance to over 700 users.
• Identified, analyzed and resolved network security violations through routine maintenance, diligent work-ethic and vigorous attention to detail.
• Monitored network with Active Directory for network security and implemented security policies on No Secure Internet Protocol Router Network.
• Manage the Active Directory administration that controls all aspects of internal network security, strictly following corporate security policy.

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• Reviewed and critiqued PowerPoint presentations.
• Utilized the Microsoft Office Suite including PowerPoint, Outlook, and Excel.
• Created numerous PowerPoint presentations on training subjects, from product operation to environmental testing to market surveys.
• Prepared and presented monthly and quarterly strategic measures reports and presentations utilizing Microsoft Excel and Microsoft PowerPoint.
• Developed PowerPoint presentations to guide customer through architectural options and requirements.
• Developed presentations to senior leadership using Harvard Graphics and PowerPoint.

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• Monitored 17,000+ NT and Unix servers via Netcool Omnibus and IBM's Tivoli Enterprise Console.
• Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.

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• Installed and configured VPN software and various peripherals on user machines.
• Supported LAN/WAN/VPN network platforms including evaluating network for performance, monitoring for outages and providing fault management.
• Administered remote router configurations and VPN connections to data center.
• Supported remote offices including VPN connections and system software/hardware.
• Deployed Cisco enterprise Firewall/VPN Solution.
• Provided functional and technical support, troubleshooting and diagnosed software problems including desktop, laptop, LAN/WAN and VPN issues.

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• Operated and performed preventive maintenance checks and services on assigned telecommunications equipment, vehicles, and power generators.
• Operated and maintained communications equipment.

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• Assist the project owner and Shared Services Center Collection in contacting and collecting overdue payments from clients as necessary.
• Assisted the project owner in completing project billing schedules in the appropriate format within specified time frames.

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• Developed Python code to interface with Agile and NetSuite to organize databases in alignment with newly created business units.
• Receive, coordinate delivery, and stage servers from dock locations, storage areas, or business units.
• Provide Data Center Operational support for all business units housing equipment in the TTS Data Centers.
• Accept and review Requests for Change submitted by multiple business units Driving Issue and patch management activities.
• Led multiple trainings on the use of new business systems and gained buy-in across multiple business units.
• Change Agent" cultivating relationships and driving Continuous Improvement amongst various Business Units.

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• Distribute daily status updates and sales reports to the executive sales and project management teams.
• Provide status updates for customers on HBSS endpoint compliance.

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• Conducted workshops on basic TCP/IP security, Windows 95 and Windows NT use.
• Resolved telecommunications, network, and computer security issues and established security practices including Windows Server operating systems and TCP/IP protocol.
• Installed/upgraded new software or hardware configurations and validated TCP/IP settings using technical support for advance features related to networking.
• Administrated network including TCP/IP troubleshooting and configuration.
• Worked primarily with TCP/IP, Routers, HIPPI Switches, and UNIX hosts toward their use of a high performance networking.
• Answer support calls, research problems and work with component groups to solve customer problems.- Webmaster for TCP/IP Group Intranet site.

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• Generate subcontracts and release payments to subcontractors or associated invoices with A/R invoices.

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