Operations supervisors monitor the performance of employees and processes across a variety of fields, from IT to sales, production, finance, or customer support. People successful in this position are great leaders and have strong organizational and administrative skills.
Every waking hour of an operations supervisor revolves around Key Performance Indicators. They make sure operations comply with management policies, supervise, motivate and evaluate employees, and create reports on the efficacy of operational processes, which they present to the management.
Apart from analyzing and reporting on different areas of performance, operations supervisors are responsible for assessing the operational processes of departments and suggesting and implementing strategies that boost efficiency and reduce expenses.