Regional Operations Supervisor
Remote job
Shared Imaging is a privately held organization that has been committed to growing organically and has doubled our revenue in the past 10 years and is committed to having the best technology possible to help support our clients. We pride ourselves on our "White Glove" service model by delivering the best patient experience possible.
Shared Imaging is looking for a Full Time Regional Operations Supervisor in Northern California (Bay Area).
The ideal candidate must possess:
Effective organizational and interpersonal skills, ability to communicate and manage at all levels of the organization.
Strong problem solving and critical thinking skills.
Formal process and quality management training such as lean six sigma.
A solid understanding of P&L reports and the drivers behind profitability.
A positive track record of B2B customer engagement and management, preferably with healthcare providers.
Experience creating and cultivating engaged, self-directed teams.
Above average skill-level with Microsoft Word, Excel and PowerPoint
Education, Experience and Travel
Bachelor's degree minimum
Knowledge of the US healthcare industry, diagnostic imaging trends and technology, along with imaging safety knowledge
Graduate of an approved radiology technology program and is registered by ARRT, NMTCB, or ARMRIT required. Licensure from the state of California is preferred.
Minimum of 2-3 years as a technologist required. MRI experience preferred.
Imaging Management experience required (Supervisor, Manager or Director, 2-5 years preferred).
Work from home, with overnight travel (5-7 nights/month).
Must be willing to travel the following areas: San Francisco, San Rafael, Vallejo, Roseville, Walnut Creek and San Jose.
Must reside within the Northern California area: Bay area or other surrounding areas
We value our employees, and we want them to be healthy and happy. We offer competitive salaries, travel allowance and a diverse blend of benefits, incentives, and business practices and we are continually evaluating our offerings to ensure that Shared imaging is a truly great place to work!
Health, dental, and vision insurance
Company paid dental (with applicable health plans)
401k matching
Employee Assistance Program
Company sponsored and voluntary supplemental life insurance
Voluntary short term / long term disability options
Flex PTO & paid holidays
Company swag
Health club reimbursement
Wellness program with generous incentives
Employee recognition programs
Referral bonus program
Job training, professional development, & continued education
The annual salary range for this role is $145,000 - $155,000/year, with a variable bonus, based on performance. Base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. This position is also eligible for a performance-based merit increase annually. Candidates will be assessed and provided offers against the minimum qualifications for this role and their individual experience. This role will also include an annual bonus that is paid biannually, with a car allowance, milage reimbursement, and stipend for home internet.
We require that all Shared Imaging LLC employees have a completed background check and drug screen on file.
Shared Imaging is committed to equal employment opportunity. The company offers a drug-free work environment to all qualified applicants without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, marital status, veteran status or any other category protected by applicable law. Equal employment opportunity includes hiring, training, promotion, transfer, demotions and termination.
BIM Lead MUST HAVE REVIT - remote
Remote job
, you must have experience in BIM and in Structured cable.
The BIM/CAD Lead is responsible for creating, overseeing, and enforcing the processes, and standards, of the BIM, CAD, and Documentation Control teams, as well as spearheading large BIM and Design projects.
General Job Duties and Responsibilities:
The BIM Lead can perform all BIM Coordinator's and CAD Drafter's responsibilities.
The BIM Lead oversees and supervises BIM Lead, CAD Lead, and Doc Control Supervisor as well as overall activities of the department, including staffing, job assignments, and training.
The BIM Lead conducts performance reviews, including setting and tracking goals.
The BIM Lead interviews applicants and trains new hires.
The BIM Lead conduct performance reviews, including setting and tracking goals.
The BIM Lead oversees and tracks model and drawing progress for multiple projects.
The BIM Lead reviews contracts & contract documents to ensure compliance with contract terms.
The BIM Lead is the technical and design first point of contact for the BIM, CAD, and Documentation Control teams.
The BIM Lead reviews models and drawings for quality assurance/quality control in accordance with CAD/BIM Standards and project-specific BIM Execution Plan.
The BIM Lead offers insight into project requirements for estimating and operational purposes including forecasting and tracking manpower
The BIM Lead meets with clients (existing and potential), contractors and other project staff.
The BIM Lead creates, develops, and implements account process improvement(s).
The BIM Lead handles other responsibilities as assigned.
Min
USD $115,000.00/Yr.
Max
USD $130,000.00/Yr.
Qualifications
Physical and Mental Requirements:
Must be self-motivated, positive in approach, professional, and lead others to create, develop, and implement project process improvement(s).
Must promote the Company culture and mission to all employees, vendors, clients, and business partners.
Must have proven problem-solving skills, critical thinking skills, and the ability to effectively read, write, and give oral presentation(s).
Must have proven high skill level to interpret blueprints and other project documents, including but not limited to, specifications, reporting, and quality requirements.
Is accountable for BIM/CAD department's ability to adhere to current company CAD Standards and project-specific requirements.
Is accountable for BIM/CAD department's ability to consistently complete projects under budget.
Is accountable for the Documentation and Control team's ability to meet deadlines and provide project-specific documentation as needed.
Maintains customer/client satisfaction
Must be able to work in confined spaces.
Must be able to comfortably use/climb ladders.
Can learn Company and customer project management systems.
Can secure and maintain a Company-sponsored American Express Card.
Regular attendance is mandatory
Education, Certification, License, and Skill Requirements:
Associate degree required.
Bachelor's degree preferred.
Must have experience in a customer-facing position, such as liaison between the customer and the Company.
Minimum of five (5) years working as a BIM Coordinator, Detailer or Modeler
Five (5) years of experience or equivalent education/training that demonstrates the usage of computer-aided design software. AutoCAD, REVIT, and Navisworks experience and proficiency required. Visio experience is a plus.
Must have the mental capacity to understand and apply job-related concepts, technologies, instructions, procedures, computer and software operations, input data and create/annotate drawings with a very high degree of accuracy on a consistent basis with high throughput.
Maintains exceptional work ethic and upholds company values. Demands the highest standard of conduct from self and others.
Ability to use time productively, maximize efficiency, and meet challenging work goals
Works well as part of a team and independently.
Is proficient with Microsoft Office (Word, Excel, and MS Project), Windows and email
Meets Company minimum driving standards
Manages multiple tasks/projects simultaneously
Must have demonstrated verifiable ability to define a project, create a project scope of work, develop, detailed associated tasks, and manage these to final completion and customer turnover.
License Required
No
Minimum Education
High School
Overview
IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES's 2024 fiscal year ending September 30, 2024, IES produced over $2.8+ billion in revenue and employed over 9,485 employees at over 131 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply
EEO Statement
PLEASE NO AGENCY CALLS.
NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.
EEO & Affirmative Action
The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company's obligations as a contractor to the United States government.
View Your Equal Employment Opportunity rights under the law. "EEO is the Law" poster | "EEO is the Law" poster supplement
View IES' policy on Pay Transparency Pay Transparency NonDiscrimination Poster
Disability Accommodation
IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at ************** or any IES office to request assistance.
IES Participates in E-Verify
E-Verify Information
English/Spanish
Right to Work
English
Spanish
Operations Leader
Remote job
Job Title: Operations Leader Working Pattern: Fulltime Rolls-Royce is looking for an Operations Leader to join our growing team. This is an exciting opportunity to lead, inspire and coach a team within a defined manufacturing area. This role will be accountable for ensuring that customer commitments are met in full, measured against agreed HSE, quality, cost, delivery, people and responsiveness standards. The Operations Leader will lead and manage a team of Production Leaders or strategic programmes in the business.
Why Rolls-Royce?
Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount.
We are proud to be a force for progress, powering, protecting and connecting people everywhere.
We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey.
Rolls-Royce has been recognized as the top employer in the Engineering & Manufacturing category on the prestigious Forbes Top Employers for Engineers list for 2025. This ranking high
lights our commitment to innovation, employee development, and fostering a collaborative environment where engineers can thrive.
Be part of a team that sets the industry standard and drives groundbreaking solutions.
At Rolls-Royce, we are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, giving you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.
Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.
What you will be doing
With this attractive opportunity you will get a chance to:
* Drive towards a performance and culture of Zero Harm. Accountable for the compliance to safety standards for all team members in the area. Drive the environmental, safety and wellbeing plan deployment for the area and deliver performance targets.
* Accountable for ensuring that all work is carried out in compliance with the required standard to ensure conformance to the engineering specification, and for promoting a product safety culture in the organization.
* Drive to Zero Defects. Work with all functions to reduce risks and drive product and service right first time. Ensure compliance to all relevant company legislative and technical policies digital standards and processes.
* Develop and manage agreed people budget (headcount, productivity, absenteeism). Understand and manage the cell cost center budget and work with the team to drive productivity and reduce consumable cost.
* Deliver our products and services to customer commitments on time. Plan using load and capacity tools and manage bottlenecks and constraints to achieve flow through the cell. Understand WIP and inventory levels and drive to meet business targets.
* Ensure that all relevant Production System minimum standards are fully deployed and sustained within the business in support of performance objectives and coaching the team to fully participate in continuous improvement.
* Inspire and optimize the manufacturing team to consistently deliver high levels of performance through coaching, demonstration of lean leadership behaviors and ensuring they are trained, capable and effective. Motivate, delegate and empower team members to act and make their own decisions.
Who we're looking for:
At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles.
Basic Requirements:
* Associate degree and 7+ years of experience in manufacturing, operations, supply chain, engineering, or quality with Lean Sigma (green belt or higher), OR
* Bachelor's degree and 5+ years of experience in manufacturing, operations, supply chain, engineering, or quality with Lean Sigma (green belt or higher), OR
* Master's degree in STEM and 3+ years of experience in manufacturing, operations, supply chain, engineering, or quality with Lean Six Sigma Green Belt or higher, OR
* PhD with Lean Sigma Green Belt or higher, OR
* 9+ years of experience in manufacturing, operations production with Lean Six Sigma Green Belt or higher in lieu of a degree
* In order to be eligible for consideration, you must be a U.S. Citizen or U.S. Permanent Resident
Preferred Requirements:
* Experienced in chemical, pharmaceutical, oil and gas, semiconductor or other manufacturing environments which involve handling hazardous chemicals and materials.
* Experience in manufacturing environments using Process Safety Management standards, regulations, and procedures.
* Has Companywide outlook and exposure to different challenges, cultures and ways of working.
* Understanding/knowledge of multiple disciplines demonstrating breadth of experience such as research and development, new production introduction, and production. environments. Appreciation of product integrity.
* Has a proven track record delivering improved operational performance in both favorable and unfavorable conditions, utilizing cross-functional teams.
* Has experience of deploying continuous improvement methodologies such as lean and six sigma with Black Belt preferred.
What we offer
We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts.
Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It's a locally managed and flexed informal discretionary arrangement. As a minimum we're all expected to attend the workplace for collaboration and other specific reasons, on average three days per week.
For fully remote roles, employees can live in any state except Idaho, Nebraska, Nevada, Vermont, and Wyoming.
Relocation assistance is available for this position.
Closing date: December 8, 2025
Job Category
Manufacturing
Job Posting Date
12 Dec 2025; 00:12
Pay Range
$124,613 - $202,496-Annually
Location:
Cypress, CA
Benefits
Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements.
Auto-ApplyRenewals Operations Lead
Remote job
The GTM Ops, Strategy, Field Readiness, and Sales Development team at Asana enables growth, efficiency, and performance at scale through the strategic management of revenue operations, systems, strategy, and enablement. This team encompasses five key areas: Revenue Operations, Systems & Process Management, Strategy and Performance Optimization, Enablement + Training, and Sales Development-- all focused on driving operational excellence and maximizing sales productivity across the organization.
We're looking for a Renewal Operations Lead who will play a critical role in managing and optimizing our renewal systems, tools, and process. As a key player on our Revenue Operations team, you will be the primary operational partner to the Global Head of Renewals. This role will work cross-functionally streamline our renewal motion, ensuring exceptional data integrity, process efficiency, and enablement, directly contributing to the company's retention and growth goals.
This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.
What you'll achieve:
Partner with the Global Head of Renewals, CX, and RevOps leadership to ensure the Renewals team has the process, tools, and documentation needed enabling highly accurate forecasting and timely and efficient contract renewals.
Collaborate with sales, customer success, renewals, technology and finance teams to identify systematic opportunities and risks in the renewal motion with the goal of improving renewal rates and customer satisfaction. Develop and implement related solutions.
Help lead and optimize the Renewals ecosystem of tools, processes, and enablement by working closely with our Enterprise Technology partners to scope business requirements and guide implementation of new features and enhancements
Develop and maintain operational documentation for the Renewals Team covering topics including deal execution, forecasting, compensation policy, book building and assignment activities.
Analyze renewal data to identify trends and areas for data, technology, and process improvement.
Collaborate with Revenue Strategy on capacity planning. Aligning on headcount, assigning customer books of business, and flagging when capacity thresholds are approached or exceeded.
Partner with Renewal Leadership and Revenue Strategy on capacity planning, book of business assignments, and territory design to ensure optimal coverage and efficient resource allocation.
Build and maintain system telemetry to proactively identify potential data inconsistencies, broken process, or team resourcing constraints
Support the Renewal team in deal execution, forecasting, data updates, bug reporting/workaround development, and other ad hoc requests
Lead projects and initiatives focused on improving productivity and simplifying processes throughout the Renewals organization, representing the Renewals business requirements in key cross-departmental projects
About you
Bachelor's degree or higher
Proven experience (5+ years) in a Renewal Operations or similar role within a B2B SaaS company.
Strong analytical skills with the ability to interpret data and experience designing and developing reports, metrics, and dashboards
Exceptional attention to detail
Excellent communication skills
Experience with CRM software (ideally Salesforce and CPQ), forecasting and pipeline management tools, and other customer success tools.
Experience developing requirements and partnering with Technology teams
Ability to work in a fast-paced, dynamic environment with changing priorities.
Self-starter. Someone who is motivated by driving continuous improvement.
Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.
What we'll offer
Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.
For this role, the estimated base salary range is between .$185,000-210,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.
In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.
We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:
Mental health, wellness & fitness benefits
Career coaching & support
Inclusive family building benefits
Long-term savings or retirement plans
In-office culinary options to cater to your dietary preferences
These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.
#LI-Hybrid
About us
Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.
Auto-ApplyRevenue Operations Lead - AI Business
Remote job
Revenue Operations Lead - AI Business (US East Coast)
Prolific
Prolific is building the world's most trusted human feedback infrastructure for AI, research, and insight. We work with frontier AI labs, enterprise AI teams, and leading academic institutions to deliver high-quality, ethical, and scalable human data.
As our AI business scales rapidly, we're investing in strong, disciplined Revenue Operations to support increasingly complex sales motions, managed services delivery, and long-term customer value.
The Role
We're looking for a Revenue Operations Lead to scale Prolific's AI revenue engine across Sales, Customer Success, and Services. This role is explicitly RevOps-focused: systems, data, forecasting, process, and performance, not end-to-end marketing ops ownership. You'll act as the operational backbone for our AI commercial organization, partnering most closely with Sales leaders, Account Executives, Customer Success, and BI, while working in tight collaboration with Marketing Ops and Research RevOps leads.
You will support our growing Sales and CS presence across New York and San Francisco, with strong overlap with GTM leadership and exec stakeholders. Your mandate is to increase revenue efficiency and improve forecasting accuracy and confidence while ensuring high-quality, timely reporting and performance visibility
This role sits at the heart of Prolific's AI commercial engine. As we scale enterprise and frontier AI customers, revenue complexity increases and RevOps becomes a strategic accelerator. You'll help ensure we can scale fast, predictably, and intelligently, with sales teams focused on closing, CS focused on value, and leadership confident in the numbers. If you thrive in ambiguity, care deeply about revenue mechanics, are a strong collaborator, and want to shape how an AI infrastructure company scales commercially, we would love to hear from you.
What you'll be doing
Revenue systems & infrastructure
Own and continuously optimize Prolific's revenue systems, with HubSpot at the core.
Ensure clean, scalable workflows across sales, renewals, expansions, and services delivery.
Partner with Marketing Ops, RevOps for Research, BI and Support Ops on system boundaries, integrations, and data contracts (not duplicate ownership).
Identify gaps, document requirements, and lead implementation of scalable RevOps solutions.
Revenue data, analytics & forecasting
Build and maintain revenue reporting and dashboards across pipeline, bookings, delivery, retention, and expansion.
Own forecasting rigor for the AI business: deal hygiene, stage definitions, pipeline reporting, confidence modelling, and variance analysis.
Partner closely with BI to improve data models, definitions, and executive-level reporting for MBRs and other forums.
Improve data quality and visibility across long, multi-stakeholder AI deal cycles.
Sales & Customer Sucess Process Design
Design, document, and optimize end-to-end revenue processes (opportunity - contract - delivery - renewal/expansion).
Identify bottlenecks across Sales, CS, and Managed Services and drive pragmatic fixes.
Ensure operational readiness for complex deal structures, pricing models, and delivery commitments.
Sales partnership & commercial enablement
Act as a trusted operational partner to Sales and CS leadership.
Support territory design, capacity planning, quota modelling / monitoring and pipeline health.
Enable new AI products, packaging, and commercial models from a revenue mechanics perspective (not marketing execution).
Support sales teams with insight, tooling, and clarity, not overhead.
Execution & operating rhythm
Balance proactive, high-impact RevOps initiatives with responsive support for Sales and CS teams.
Establish clear operating cadences, documentation, and performance reviews and MBRs for the BU and Sales Leadership.
Support change management as Prolific evolves its AI offerings and revenue mix.
Essential skills and experience:
Proven experience in Revenue Operations, Sales Operations, or Commercial Operations in a high-growth technology company.
Strong, hands-on experience owning and scaling with HubSpot
Deep practical understanding of sales motions, renewals, expansions, and forecasting.
Comfort partnering with BI and working with complex revenue datasets.
Ability to map messy real-world processes and turn them into clean, scalable systems.
A rigorous, outcomes-driven mindset with high standards for data quality and clarity.
Nice to haves:
Experience working alongside (but not owning) Marketing Ops and demand systems.
Exposure to AI, data platforms, marketplaces, or managed services businesses.
Experience with tools such as Jiminny, Customer.io, Census, Metabase, or similar.
SQL fluency or strong comfort interrogating data directly.
Why is Prolific a great place to work
We've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioral data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems.
We believe that the next leap in AI capabilities won't come solely from scaling existing models but from integrating diverse human perspectives and behaviors into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation-one that reflects the breadth and the best of humanity.
Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture.
Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture. At Prolific, our compensation packages for eligible roles include base salary, equity, and benefits. Many roles also include the opportunity to earn a cash variable element, such as a bonus or commission. Each job posting shows a salary range that reflects the minimum and maximum target for new hires, based on the role's location as well as your skills, experience, and relevant education or training. You can check the job posting's subtitle to see where the position is based. Your recruiter will also be happy to share the specific salary range for your preferred location during the hiring process.
For pay transparency, the base salary range for this full-time role in San Francisco or New York is $120,000 - $150,000 per annum.
Links to more information on Prolific
Benefits
External Handbook
Website
Youtube
Privacy Statement
By submitting your application, you agree that Prolific may collect your personal data for recruiting and global organization planning. Prolific's Candidate Privacy Notice explains what personal information Prolific may process, where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific use of your personal information.
Auto-ApplyManager, Field Service & Operations - PR & Caribbean
Remote job
The territory for this position covers Florida, Puerto Rico, and the Caribbean, and we are seeking a candidate who is based in Florida.
This position is responsible for leading Equipment Technicians and operations personnel within an assigned geography and managing the end-to-end installation of dental equipment. The role partners closely with several Henry Schein divisions involved in the installation process to ensure a superior customer experience through effective planning, project management, and service delivery. This position owns the equipment service strategy for the region, including escalations, operational performance, and the planning and execution of complex dental equipment projects. The role leverages reporting and analytics to drive efficiency, productivity, and continuous improvement across field service and project delivery. This role is critical to advancing Henry Schein's strategic growth and operational excellence within its assigned region.
KEY RESPONSIBILITIES:
Own the regional service strategy, overall customer satisfaction, and resolution of unusual issues or escalations, including after-hours support when required.
Develop and implement customer specific service programs and best practices across strategic accounts and identify and cultivate future service opportunities.
Manage and enhance service offerings such as equipment assessments and preventive maintenance programs.
Maintain ongoing communication with customers, sales, and field teams regarding strategic initiatives, revenue opportunities, escalations, and service actions.
Ensure a consistently high level of customer experience and achievement of key performance indicators within the assigned geography.
Lead and manage the full district installation process for capital equipment, coordinating with assigned Equipment Specialists to establish appropriate installation dates.
Ensure all projects are current and on track with quarterly and annual revenue or installation objectives, adjusting plans as needed.
Lead the coordination of installation date changes during the planning process, ensuring timely customer communication and alignment with internal stakeholders.
Own and lead Equipment Planning Meetings for the assigned market to provide updates, align teams, and ensure customers are notified of schedules.
Lead multi-party coordination, including internal teams and third-party facility vendors, for consultation, remote assistance, and onsite work; organize recurring project calls and stakeholder updates.
Ensure accurate and timely completion, documentation, and close out of work orders and return material authorizations.
Communicate directly with Equipment Specialists to align on order status, forecasts, and commitments as needed.
Partner with the Financial Inventory Team to provide proper proof of delivery documentation for entered equipment orders.
Verify revenue recognition details with Equipment Service Technicians and local management.
Work in partnership with internal governance teams to maintain inventory integrity.
Utilize reporting, analytics, and data trends to improve operational performance, technician productivity, and service quality
Lead, coach, and develop Equipment Technicians and other direct reports to achieve high performance and professional growth.
Hold team members accountable for performance, customer experience, and adherence to processes and tools.
Recognize and reward team members; provide ongoing feedback, coaching, and counseling to support performance and career development.
Lead Equipment Technician hiring, onboarding, professional development planning, certification completion, and ongoing training.
Collaborate with sales leadership to execute divisional business goals and strategic customer initiatives.
Work closely with sales, operations, and field teams to align on shared objectives, service actions, and future revenue opportunities.
Build strong internal and external partnerships to support successful project execution and customer outcomes.
Attend industry meetings, customer meetings, and corporate meetings as required
Participates in special projects and performs other duties as required.
SPECIFIC KNOWLEDGE & SKILLS:
Demonstrated experience managing pre and post procurement installation processes.
Proven ability to handle and protect confidential information.
Independent self starter with strong ownership and follow through.
Intermediate computer skills and strong comfort working with business systems and tools.
In depth experience with dental equipment implementations and related equipment, such as imaging, CAD CAM, cone beam, vacuums and compressors, units, lights, chairs, and sterilization.
Ability to read and write technical documents such as scopes of work and installation playbooks.
Experience with process mapping and process improvement initiatives.
Familiarity with software as a service workflows that improve customer experience and support data driven operations.
Ability to analyze data and trends for reporting, forecasting, and performance improvement.
Software proficiency including, but not limited to, MS Office, NES, Salesforce, Trello, Smartsheet, Power BI, and other platforms as needed.
Understanding and ability to explain HSD specific dental plans as applicable.
GENERAL SKILLS & COMPETENCIES:
Strong management and leadership skills and ability to attract, retain, motivate, develop and mentor team members for high performance
Outstanding verbal and written communication skills and ability to resolve disputes effectively
Excellent presentation and public speaking skills
Excellent independent decision making, analysis and problem solving skills
Understand and act on financial information that contributes to business profitability
Ability to plan and manage successful projects; understand available resources, develop timeline, budget, assign tasks and areas of responsibility
Lead team(s) to achieve company goals in creative and effective ways
Excellent planning and organizational skills and techniques
Communicate effectively with senior management
Good negotiating skills and ability to effectively manage outsourced relationships
Ability to influence, build relationships, understand organizational complexities and manage conflict
Broad professional and managerial skills with a good understanding of industry practices and company policies and procedures
Ability to lead virtual teams
MINIMUM WORK EXPERIENCE:
Typically, 7 - 10 years of increasing responsibility and complexity in terms of any applicable professional experience; 1 or more years of management experience.
PREFERRED EDUCATION:
Typically a Bachelor's Degree or global equivalent in related discipline. Master's degree or global equivalent a plus.
TRAVEL / PHYSICAL DEMANDS:
Remote role with approximately 20 to 30 % travel. Primarily office and customer site environments. No special physical demands required beyond those typical for office and field service or installation oversight roles.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
For more information about career opportunities at Henry Schein, please visit our website at: ***************************
Fraud Alert
Henry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment.
Please be advised that Henry Schein's official U.S. website is
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. Any other format is not genuine. Any jobs posted by Henry Schein or its recruiters on the internet may be accessed through Henry Schein's on-line "career opportunities" portal through this official website. Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal.
No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process.
Auto-ApplyClient Operations Lead
Remote job
We're looking for a project manager with a proven track record of delivering complex digital marketing initiatives and leading cross-functional teams. In this role, you'll own the delivery and operational success of key client projects, streamline workflows, and serve as a trusted partner to clients - helping them turn strategic goals into real results. This is a mid-to-senior level position with opportunities to mentor others and influence how we deliver work across the agency.What You'll Do
Own the successful delivery of projects across your book of accounts, from kickoff through completion
Build strong, trust-based relationships with clients and act as a strategic partner in helping them achieve their goals
Proactively surface opportunities, risks, or gaps to clients before they become problems, acting as a calm, solutions-oriented voice in complex moments
Lead cross-functional teams spanning strategy, content, design, paid media, and web development - ensuring clarity, alignment, and accountability at every step
Be an advocate for both the client and the team, balancing empathy with accountability to drive healthy, long-term relationships
Create and maintain structured project plans, timelines, and trackers that help everyone stay focused and informed
Lead recurring client meetings with clarity and confidence, keeping communication proactive and expectations realistic
Ensure on-time delivery of all work - and when timelines shift, reset expectations thoughtfully with both clients and internal teams
Gather client inputs, approvals, and feedback efficiently, minimizing blockers and keeping momentum up
Communicate actively and transparently with internal teams and clients in real time (primarily via Slack and Zoom)
Review deliverables for accuracy, alignment with objectives, and overall quality before they reach the client
Track project goals and ensure measurable progress toward client outcomes and overall success
Who You Are
You have at least 4 years of experience in a fast-paced agency environment, where you've led cross-functional project teams and managed client communications end to end.
A highly organized, client-focused project leader with a track record of delivering complex digital marketing and web projects
Skilled at managing deadlines, dependencies, and shifting priorities without letting anything fall through the cracks
A clear and confident communicator who knows how to build trust and drive alignment across clients and teams
Comfortable leading client conversations, asking thoughtful questions, and translating abstract goals into actionable plans
Proactive, resourceful, and unafraid to dive into the details - whether that means unblocking a teammate or troubleshooting a delivery risk
Flexible and fast-moving, able to switch contexts easily while maintaining focus and clarity
Experienced with project management tools like ClickUp, Asana, or Airtable, and skilled at maintaining, scaling, and improving systems that keep projects and teams aligned
Primarily based in Eastern Time hours (9:00am-6:00pm ET), with the flexibility to meet with clients and collaborate with our international team when needed
Perks & Benefits
In addition to 11 observed holidays, salaried team members have unlimited paid time off, with an additional 4 mental wellness days per year
100% company funded health insurance, with dental and vision options
Paid parental leave
401(k) plan to help save for your future
Permanent remote work option
Summer Fridays (office closes at 3:00 PM) and Fall/Winter/Spring Fridays (office closes at 5:00 PM)
Monthly wellness stipend and quarterly employee appreciation gift
One-time reimbursement for work from home equipment
Monthly team bonding sessions
Pre-tax commuter benefits
The opportunity to join a dynamic, close-knit team that loves going to work with and for each other every day
About Terra
Terra is a digital marketing and creative agency built by an integrated and international team of content creators, strategists, designers, and developers. We help organizations reimagine and deliver their most ambitious digital projects and initiatives by acting as an extension of our clients' teams and delivering exceptional online experiences, content, and marketing strategies.
Our team is innovative, tech-forward, and creative by nature. We are dedicated to pushing boundaries and staying ahead of the curve in today's ever-evolving digital landscape. We believe in the power of collaboration and foster a work environment that encourages creativity and growth. And with a strong focus on work-life balance, we prioritize the well-being and career development of our team members. Finally, we are committed to promoting from within and offering meaningful opportunities for professional growth.
Terra is also an equal-opportunity employer.
We recruit, employ, train, compensate, and promote team members regardless of their race, religion, color, national origin, sex, disability, age, veteran status, or any other protected status (as required by applicable law).
Our top goal as an employer is to bring together a diverse mix of talented people who are excited to join our company, stay with Terra for a long time, and do their best work while they're here. We take pride in the quality of the services and work we provide to our clients, and we know none of it is possible without the hard work and commitment of our passionate and creative employees.
Auto-ApplySupervisor I-Member & Recipient Services (Full-time Remote, North Carolina Based)
Remote job
The Supervisor I-Member & Recipient Services is responsible for the day-to-day management of staff, overseeing performance and providing supervision and problem-solving assistance to Call Center staff. Responsibilities include but are not limited to maintaining service coverage without gaps, training, data integrity, computer support, problem-solving, development of procedures and participation in hiring, onboarding, and line-specific coverage.
This position is full-time remote. Selected candidate must reside in North Carolina. Some travel for onsite meetings to the Home office may be required.
Responsibilities & Duties
Manage Call Center Services
Assure Screening, Triage and Referral function is in accordance with DHHS contracts, Federal and State requirements
Provide procedural staffing of cases in real-time throughout the Call Center workday
Provide procedural and telephonic support during line-specific operational hours
Enforce Call Center policies and procedures to ensure compliance with local, state, and federal contractual requirements and agency policy
Maintain, and ensure implementation of department desk reference, written resource guides, and resource database
Assist with the timely dissemination and integration of relevant information from multiple sources
Maintain proficiency in multiple software packages (some unique to Call Center environment)
Maintain proficiency in problem-solving IT issues to ensure staff coverage during line-specific operational hours
Provide queue coverage during times of high call volume or low staffing, which includes completing all the duties described in job descriptions for Provider Helpdesk Network Specialist, Provider Helpdesk Team Lead, and Member Services Coordinator
Perform job functions during inclement weather and on assigned holidays (either on-site or remotely)
Work independently to prioritize tasks, including large projects with multiple stakeholders and tightly focused, real-time problem-solving
Participate effectively in agency-wide objectives which may include, but not limited to, attending meetings, participating on committees, reporting, conversing across multiple media opportunities, and/or ad hoc discussions
Liaise with IT staff on behalf of direct reports to ensure timely resolutions to unique Call Center technological issues
Create, develop, and maintain databases for department goals related to backup health records, communications within Alliance, personnel documents, desk reference, and recruitment efforts
Monitor provider availability and notify the Director of Member & Recipient Services when provider capacity is problematic
Help problem-solve issues that affect customers, efficiency, and productivity
Monitor service calls to evaluate employee demeanor, technical accuracy, and conformity to Alliance policies
Make recommendations for improvements to the Director-Member & Recipient Service
Respond to questions and provide recommendations for corrective services to address customer complaints that exceed the capacity of Call Center employees
Monitor for gaps in workflow and referral process and create new processes as needed
Provide coverage to ensure call volume is managed as needed
Assist with development and review of Call Center policies and protocols
Conduct monthly Call Center audits
Other tasks as assigned
Manage & Develop Staff
Work with Human Resources and the Director-Member & Recipient Services to attract, maintain, and retain a highly qualified and well-trained workforce Including development of interview tools, hiring checklists etc.
Adapt supervision strategies to accommodate both on-site and teleworking staff, such as using technology resources, flexible scheduling and training strategies
Effectively participate in team-based consensus building to provide consistent, strengths-based feedback to Call Center staff
Train and coach Call Center staff on job functions, policies and procedures, and productivity standards, including developing training materials to ensure consistent and successful staff performance
Monitor recorded calls to evaluate employee performance, technical accuracy, and conformity to Call Center policies
Review and analyze Call Center reports regarding quality, productivity and training needs, and identify and propose possible solutions
Make recommendations for necessary changes in staffing based on days of the week, seasonal fluctuations, other environmental events, and telephone system data
Organize workflows and ensure staff understand their roles and responsibilities
Ensure the department has the needed tools and resources to achieve organizational goals and to support employees and ensure compliance with licensure, regulatory, and accreditation requirements
Actively establish and promote a positive, diverse, and inclusive working environment that builds trust
Ensure all staff are treated with respect and dignity
Ensure standards are transparent and applied consistently, impartially, and ethically over time and across all staff members
Work to resolve conflicts and disputes, ensuring that all participants are given a voice
Set goals for performance and deadlines in line with organization goals and vision
Effectively communicate feedback and provide ongoing coaching and mentoring to staff and support a learning environment to advance team skills and professional development
Cultivate and encourage efforts to expand cross-team collaboration and partnership
Develop and lead bi-weekly staff meetings on topics that highlight current Call Center needs
Monitor administrative tasks to be completed by Call Center Clinicians, Call Center Coordinators, and Provider Helpdesk Network Specialists
Develop, maintain, and train staff on training block
Provide training to stakeholders, providers, and community regarding the MCO functions and access to services
Train staff and providers on technologies to support STR function of the Tailored Plan
Analyze Data and Complete Reports
Ensure the accuracy of reports and other data elements
Assist with Call Center reporting requirements
Review and analyze Call Center reports regarding quality, productivity, and training needs
Prepare composite reports from individual reports submitted by subordinates and provide leadership in leading quality improvement efforts within the Call Center
Communicate & Collaborate
Serve as a liaison for the organization to the community, providers, and stakeholders
Provide training to stakeholders, providers, and community regarding Alliance functions and access to services
Facilitate productive dialog between staff, Call Center department leadership, including receiving concerns, questions, suggestions and innovations of staff and directing information accordingly
Minimum Requirements
Education & Experience
:
Bachelor's degree from an accredited college or university in Human Services or related field and five (5)
years' experience in a community, business or governmental program that delivers mental health support
services (e.g., adults with mental illness, children with severe emotional disturbance, persons with
developmental disabilities, adults and children with substance abuse disorders).
Preferred:
Master's degree and clinical experience preferred.
Knowledge, Skills, & Abilities
Knowledge of human services agencies, community resources, churches, schools, and related organizations that provide services to clients and their families served by Alliance
Knowledge of Tailored Plan care management programs
Knowledge of state and federal client rights protection statues, regulations, and applicable laws
Effective written and oral communication skill, interpersonal skills, excellent customer service skills
Proficient in using basic computer programs, internet
De-escalation skills
Ability to analyze oral and written information to identify rights protection complaint issues
Ability to multitask, manage time, prioritize work, and use problem-solving approaches.
Ability to coordinate effectively with staff from various agencies
Ability to read, analyze, and interpret regulations, policies, and procedures to service providers
Ability to execute work plans and coordinate work effectively
Ability to operate computer equipment and generate reports and records
Ability to learn specific data programs used for Call Center tracking
Ability to triage caller needs for urgency and resolve issues in a calm and supportive manner
Ability to perform in a fast paced, ever changing and often high stress environment
Salary Range
$77,868 -$99,282/ Annually
Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity.
An excellent fringe benefit package accompanies the salary, which includes:
Medical, Dental, Vision, Life, Long Term Disability
Generous retirement savings plan
Flexible work schedules including hybrid/remote options
Paid time off including vacation, sick leave, holiday, management leave
Dress flexibility
Supervisor, Intake Operations- Evernorth
Remote job
As the Supervisor of Intake Operations, you will guide a high‑performing team that supports patient access and operational excellence. You will oversee daily workflows, develop team capabilities, and ensure intake processes run smoothly, efficiently, and in alignment with organizational goals. Your leadership will help create a supportive, service‑focused environment that enhances the patient experience and strengthens overall performance.
Responsibilities
Supervise daily intake operations by assigning tasks, supporting staff, monitoring outcomes, and reporting key updates to leadership.
Maintain expertise across functional areas, including onboarding, insurance verification, authorization, patient advocacy, and support services.
Develop work schedules, implement departmental guidelines, conduct staff meetings, and communicate updates related to processes and contracts.
Lead recruitment, hiring, onboarding, training, and competency development to maintain a skilled and engaged workforce.
Monitor team performance, provide coaching, conduct evaluations, and recommend corrective action when needed.
Ensure productivity goals, regulatory requirements, and accreditation standards are consistently met.
Serve as a resource for intake personnel, addressing questions and supporting problem resolution.
Model organizational competencies and behaviors in all interactions and leadership activities.
Required Qualifications
Experience in intake operations, healthcare administration, or related supervisory roles.
Strong leadership, communication, and organizational skills.
Ability to manage multiple priorities and support team success in a fast‑paced environment.
Proficiency with Microsoft Office and related workflow systems.
Preferred Qualifications
Healthcare or pharmacy operations experience.
Experience with accreditation standards and process improvement initiatives.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 60,300 - 100,500 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: ********************* for support. Do not email ********************* for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Auto-ApplyHealth Information Operations Supervisor
Remote job
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
You will:
Have a passion to lead, train and motivate a growing and excited Team.
Communicate and collaborate with leadership on issues, opportunities, or challenges.
Lead Audit Team which receives requests from Payors
Review data and provide client and leadership solutions
Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.
Manage the Request coming in from the Risk Management Team of the client
Be the leader of client locations and plan for fluctuating needs.
Oversee the escalation calls from our centralized call centers
Participates in project teams and committees to advance operational Strategies and initiatives
Coordinates with location/client management on complex issues while building a strong relationship
What you will bring to the table:
A true leadership philosophy in which the goal of the leader is to serve
Ability to support clients and your Team working both on-site and remotely.
1-2 years of Health Information related experience
Well-versed with HIPAA standards.
A knack for presenting to leadership, clients, and your Team via Video or in person.
Solution provider and forward thinking
Detail and quality oriented as it relates to accurate and compliant information for medical records.
Power BI, MS Office
Bonus points if:
EMR experience with EPIC, or Cerner.
Previous production/metric-based work experience
Team building and experience elevating individuals' careers.
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
The estimated base pay range per hour for this role is:$21.25-$27.13 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy.
Auto-ApplyRemote Operations Supervisor
Remote job
The appropriate candidate would be responsible for managing workflow with a phone unit , developing and implementing policies and procedures, training staff to perform specific functions and managing employee performance. The right candidate will lead recruiting, hiring and training efforts that enable creative solutions to identifying the best candidates and enabling the new hires for success.
Job Responsibilities:
Responsible for the administrative functions and supervision of an operations unit. This includes backlog and quality management for a team of Operations/Customer Service associates
Provide organization, direction and staffing for all assigned service calls and case load assignments to ensure all calls are answered in accordance with our policies and procedures.
Monitor calls and audit case files daily to ensure the proper target resolution is identified and that, if possible, the case is closed at or near the target resolution.
Ensure assigned staff members meet or exceed the standards, results, and responsibilities of their respective positions.
Coach, mentor, and evaluate the performance of an assigned team.
Assist in the selection, counseling, and discipline of all staff on the team.
Provide oversight and direction to staff for assigned cases.
Responsible for problem-solving issues and coordinating efforts with internal departments and subject matter experts.
Provide healthcare benefit and claims consultation and support when appropriate to all internal departments.
Routinely evaluate and monitor service calls and case management procedures to recommend any necessary changes to the Operations Manager.
11. Escalate cases through the appropriate channels in accordance with the policies and procedures.
Qualifications
Call center experience preferred
Bachelor's Degree or applicable work experience.
Management or supervisory experience in healthcare benefits or claims processing.
Strong leadership skills and the ability to build effective teams.
Effective communication skills to interact with members, physicians, and insurance carrier representatives, with an emphasis on ability to communicate both verbally and in writing.
Assertive, self-confident, and resilient.
Basic computer skills.
Ability to search and identify resources through the internet.
Demonstrated ability to communicate concepts, strategies and plans in terminology understood by business professionals.
Ability to interpret Explanation of Benefits (EOBs).
Familiarity with various types of health insurance coverage, coordination of benefits, and UCR fees.
Pay Benefits Work Schedule
We offer a competitive benefits package including health and wellness benefits, 401k plan, and work/life balance programs, tuition reimbursement as well as opportunities for career growth and development.
Equal Opportunities
Optimere is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Optimere does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable
PLEASE NOTE: Optimere is unable to sponsor visas at this time. You must be a US Citizen or Permanent Resident authorized to work in the US.
Operations Supervisor
Remote job
Job Title: Operations Supervisor
Hourly Pay: $22 - $35/hour
We are seeking a reliable and experienced Operations Supervisor to oversee daily workflows and ensure the smooth and efficient functioning of business operations. This role involves managing a team, improving processes, maintaining service quality, and ensuring compliance with company standards. If you have strong leadership skills, a passion for operational excellence, and the ability to drive performance, we want to hear from you.
Key Responsibilities:
Supervise and guide a team to meet operational goals and ensure day-to-day efficiency
Monitor workflows and enforce quality, productivity, and customer service standards
Allocate resources effectively and coordinate with other departments to streamline operations
Train and mentor staff, encouraging professional development and accountability
Identify inefficiencies and implement process improvements to boost performance
Handle operational issues and resolve internal and customer-facing conflicts
Ensure adherence to company policies, safety procedures, and industry regulations
Oversee inventory levels, supply chain needs, and timely order fulfillment
Track KPIs and generate reports for leadership on team and operational performance
Support cost control and budgeting efforts to meet financial targets
Qualifications:
High school diploma or equivalent (Bachelor's in Business or related field preferred)
24 years of experience in operations or supervisory roles
Strong leadership, communication, and problem-solving skills
Proficiency with operational tools and Microsoft Office Suite
Ability to multitask and work well under pressure
Willingness to work evenings, weekends, or holidays as needed
Perks & Benefits:
Competitive hourly pay: $22 - $35
Health, dental, and vision insurance
Paid time off, sick leave, and holidays
Career development and advancement opportunities
Performance bonuses and a collaborative work culture
Flexible scheduling with possible remote work options
Supervisor, Intake Operations- Evernorth
Remote job
As the Supervisor of Intake Operations, you will guide a high‑performing team that supports patient access and operational excellence. You will oversee daily workflows, develop team capabilities, and ensure intake processes run smoothly, efficiently, and in alignment with organizational goals. Your leadership will help create a supportive, service‑focused environment that enhances the patient experience and strengthens overall performance.
Responsibilities
Supervise daily intake operations by assigning tasks, supporting staff, monitoring outcomes, and reporting key updates to leadership.
Maintain expertise across functional areas, including onboarding, insurance verification, authorization, patient advocacy, and support services.
Develop work schedules, implement departmental guidelines, conduct staff meetings, and communicate updates related to processes and contracts.
Lead recruitment, hiring, onboarding, training, and competency development to maintain a skilled and engaged workforce.
Monitor team performance, provide coaching, conduct evaluations, and recommend corrective action when needed.
Ensure productivity goals, regulatory requirements, and accreditation standards are consistently met.
Serve as a resource for intake personnel, addressing questions and supporting problem resolution.
Model organizational competencies and behaviors in all interactions and leadership activities.
Required Qualifications
Experience in intake operations, healthcare administration, or related supervisory roles.
Strong leadership, communication, and organizational skills.
Ability to manage multiple priorities and support team success in a fast‑paced environment.
Proficiency with Microsoft Office and related workflow systems.
Preferred Qualifications
Healthcare or pharmacy operations experience.
Experience with accreditation standards and process improvement initiatives.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 60,300 - 100,500 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: ********************* for support. Do not email ********************* for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Auto-ApplyAudit Senior/supervisor (hybrid)
Remote job
Job Title: Audit Senior
Company Overview: We are a well-established CPA firm with a strong presence in Danville, CA, and two locations across the state. With a dedicated team of around 40 employees, we specialize in providing comprehensive audit, tax, and advisory services to clients in various industries, including real estate and construction. As we continue to expand our footprint, we are seeking a skilled and motivated Audit Senior to contribute to the success of our clients.
Key Responsibilities:
Audit Execution:
Lead and execute audit engagements for clients in the real estate and construction industries, ensuring compliance with industry standards, regulations, and firm policies.
Conduct risk assessments, plan audit procedures, and manage the overall audit process.
Client Interaction:
Cultivate and maintain strong client relationships through effective communication, responsiveness, and a deep understanding of the real estate and construction sectors.
Serve as a key point of contact for clients, addressing inquiries, and providing valuable insights during the audit process.
Team Leadership:
Supervise and mentor audit staff, providing guidance on technical issues and fostering a collaborative work environment.
Conduct regular reviews of workpapers and audit documentation.
Quality Control:
Implement and uphold quality control procedures to ensure accuracy and consistency in audit deliverables.
Ensure timely completion of audit assignments and adherence to deadlines.
Industry Expertise:
Utilize knowledge of the real estate and construction industries to address industry-specific challenges and opportunities during audits.
Stay informed about industry trends and best practices.
Multi-Location Collaboration:
Collaborate with teams across the two locations in California, promoting consistent service delivery and knowledge sharing.
Leverage technology to facilitate communication and collaboration between locations.
Professional Development:
Participate in the professional development of audit staff, contributing to training sessions and fostering a culture of continuous learning.
Stay updated on changes in audit standards and regulations.
Qualifications:
Bachelor's degree in Accounting, Finance, or related field; CPA certification is required.
Minimum of 3 years of experience in public accounting with a focus on audit.
Strong knowledge of audit standards, procedures, and regulations.
Excellent interpersonal and communication skills.
Proven leadership experience with the ability to lead and mentor a team.
Benefits:
Competitive salary commensurate with experience.
Comprehensive health, dental, and vision insurance.
Retirement savings plan with employer contributions.
Professional development opportunities and continuing education support.
Collaborative and inclusive work culture.
If you are an experienced Audit Senior looking for a rewarding opportunity in a CPA firm with a focus on real estate and construction, and with two locations in California, we invite you to apply. Join our team and contribute to the success of our clients while advancing your career in a dynamic and supportive work environment.
Operations Supervisor (Work From Home)
Remote job
This is Urgent Hiring (Work From Home)
Full job description
This is a fully and permanently remote work from home opportunity with a growing and stable company available in select states across the US
Are you excited by the thought of helping entrepreneurs across the country realize their dreams of building their own company? We have a bold vision of increasing the number of people who succeed in small business. To date, our team has put $5B of funding to use, helping launch over 20,000 businesses and creating nearly 100,000 jobs to the economy. Were doing this by delivering innovative funding solutions and building the latest technology to help entrepreneurs across the country start and grow their small businesses. Our purpose goes beyond supporting entrepreneurs we want our employees to feel as empowered as our entrepreneurs to make an impact on our clients and their careers.
Our Values
Adaptability: Change isnt scary. You embrace opportunities to adapt and bring others along.
Connection: Connection is important. You lift others up because when they grow you grow.
Excellence: You thrive outside of your comfort zone. You jump at the chance to make things better and have insatiable curiosity.
The Role
Lead and support a full-function team in client operations. This individual will be responsible for delivering the products, service, and experience that we promise to our clients while identifying process improvement needs, sharing best practices with peers, implementing policies/procedures within their team, and supporting the career development of individual team members. In addition, this role will lead their team to overcome obstacles and challenges standing in the way of team and client success.
What You'll Be Doing
Coach and develop a team of remote full-function employees who are responsible for all aspects of client services including but not limited to plan administration, client communication, and quality assurance.
Allocate resources daily and weekly to adjust team focus towards goals attainment.
Support company and team vision and values through role modeling and coach desired behaviors.
Regularly communicate progress, results, challenges and obstacles with senior leaders and others involved in product management.
Setting performance goals and delivering ongoing feedback.
Lead the team to resolve escalated client issues efficiently and effectively.
Cultivate strong team collaboration in alignment with ACE Values and Guiding Principles.
Additional Functions
Partner with other managers and senior leaders on special projects, reporting and process improvement.
Act as team ambassador for cross-department initiatives and projects.
Recommend changes for organizational and process improvement.
Support the team and the company by utilizing visual management to monitor performance and goal achievement.
Performs other duties as required.
Requirements
Must be 18 years of age
2+ years of customer care or client relations experience, preferably in a lead or supervisory role
Ability to work in a fast-paced environment to meet deadlines while managing multiple priorities
Demonstrate interpersonal leadership skills, including emotional intelligence, navigating team conflict, and motivating team members
Passion for developing others including teambuilding, coaching, and mentoring
Clear communicator
Ability to work in an autonomous environment where you can be a self-directed, independent worker
Ability to create an inclusive workplace where everyone feels a sense of belonging by empowering all our employees to speak up, ask questions, and be seen.
Other Requirements
Must meet work from home requirements to qualify
Complete continuing education based upon current certification
For this position there are minimum work from home requirements that must be met in order to perform the essential functions in a remote work from home (WFH) environment. These include 1) a space to work out of (i.e., home office) and 2) High speed internet
Benefits
Our People are Key to Success: Work with a team of smart, creative, fun and highly motivated people
When You Grow, We Grow: Continue to learn with ongoing training, career pathing, and supportive leaders. For the last four years, Guidant has promoted more than 20% of our organization into new and exciting roles!
Wellness: Top benefits and perks including comprehensive health coverage (with free premium option), competitive salary, paid parental leave and a generous 401k match. Be able to disconnect with Paid Time Off of 3 weeks and 11 Paid Holidays.
Flexible Work Arrangements: Work from the enjoyment of your home office. We work with entrepreneurs every day; we want you to have autonomy within your work structure with company provided equipment.
Awesome Culture: Be part of Guidants award-winning culture and have the experience to connect through coffee with senior leaders or hit a home run being part of our company sporting events.
Empowering Equity and Inclusion: Be part of an inclusive work environment that gives employees a voice to speak up, be heard, and supported
This is a fully and permanently remote work from home opportunity with a growing and stable company
Audit Senior / Supervisor
Remote job
Audit Senior/Supervisor Prestigious San Francisco CPA firm seeks an Audit Senior/Supervisor who is energetic, motivated and looking for opportunities for Manager level advancement in a challenging and rewarding work environment. Combining modern teamwork ideals and a commitment to develop each team member's potential, we pride ourselves on providing exceptional client service. Our firm has nine partners and a total professional staff of over 100. Our customer base includes a broad base of financial statement clients including closely held businesses and nonprofit organizations.
Responsibilities
Adhere to Firm policies and support Firm objectives and goals
Demonstrate ability to supervise medium to large sized engagements
Demonstrate a thorough understanding of a client's business, systems and procedures in identifying and solving client problems
Develop time/revenue budgets for assigned personnel and work with them to fulfill their requirements
Develop client development skills
Provide technical and professional leadership to team members
Assume primary responsibility for engagement completion
Develop and monitor goals for the individual Personnel Business Plan which includes the Productive Hourly Budget, Marketing Plan and the responsibilities listed above
Desired Background
3 - 5 years licensed CPA public accounting experience in performing audits
Experience in supervisory audits of private companies and non-profit organizations
Strong accounting skills and knowledge of accounting principles and practices
Excellent technology, written and verbal communication skills
Ability to work in paperless environment and a working knowledge of Word and Excel. Experience with Engagement is a plus
Demonstrated leadership skills
Attractions
Competitive salary, commensurate with experience
Generous PTO policy
8+ Paid Holidays
Lots of flexibility and work from home
Extensive continuing education and training opportunities, including advanced-degree courses
Senior Content Supervisor
Remote job
Bospar in a nutshell Just over five years ago, a few PR pros who liked working together started a virtual boutique tech PR agency. Fast-forward to 2020, and Bospar is now a “small” PR agency (we outgrew “boutique”) with a roster of successful tech companies, more awards than we can easily track and 30+ hardworking and fun people. We all work remotely and are located across the U.S.
Award-Winning Virtual Tech PR Firm Seeks
Senior Content Supervisor
Are you a PR or digital agency pro with great writing, researching, social and traffic management skills, with 10-12 years of experience? If so, you could be working with our award-winning content team to help put some of the hottest tech companies on the map.
Bospar is a close-knit team that represents stellar clients in the most exciting areas of technology. The pace is fast, the demands are great, and the rewards are huge. We make tech PR history - right from our home laptops.
Job Type:
Full-time; remote
Job Description
: The Senior Content Supervisor will:
Write press releases, blog posts, pitches and client emails
Generate ideas for bylines and then develop abstracts based on those ideas
Proofread/revise/edit content generated by the client account teams, especially pitches
Help edit/review all client social content
For those clients assigned to you, participate in internal and client meetings as needed
Track project progress and keep clients up-to-date
Manage the content creation workflow by collecting requests for content team support
Maintain Bospar content development tracking document
Supply research support
Compensation:
Highly competitive, plus full benefits
Company Description:
Headquartered in the San Francisco Bay Area, Bospar staff is based throughput the country, covering all continental U.S. time zones. Our team includes experts in both social and traditional media and financial and public affairs gurus. We are an entirely virtual company - all staff members work from the comfort of their homes.
Qualifications
Qualifications:
College degree, 10-12 years of PR and/or writing experience. Experience with tech companies. Tech and enterprise knowledge. Proven writing skills for C-level audiences.
Additional Information
Please provide recent resume.
Service Supervisor - Quarry Place
Remote job
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.
Responsibilities
As a Service Supervisor at Quarry Place with Hines, you will be responsible for overseeing and coordinating all mechanical and technical support for the property with limited direct supervision. You will ensure the building and all areas in the property meet the Hines standard for appearance, safety, cleanliness, and overall functionality. Responsibilities include, but are not limited to:
Provides leadership and support to team members, ensuring each role has the tools and resources to meet and/or exceed their expectations. Promotes a collaborative, team work mindset.
Manage the completion of all work orders generated from resident requests
Actively ensure routine upkeep on the property is checked and repaired or replaced while ensuring that safety standards are met
Establish and ensure standards for the cleanliness and overall appearance of the property to meet expectations of ownership objectives
Manage make-ready process, new move-ins via inspection, identifying needs, scheduling contractors and vendors as needed, and complete all maintenance tasks
Implement and oversee inventory control
Respond to questions from other service members as well as residents and assign work requests according to urgency and efficiency
Ensure safety information is current and readily accessible while keeping up to date on all OSHA and other safety related laws and requirements to enforce compliance
Prepare and manage the maintenance and capital expense budget for the property
Participate in regional and firm-wide initiatives and assignments
Participate in staff's evaluation process as needed and determined by Supervisor
Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment to efficiently meet the objectives of the assignment
Comply with all Hines policies and procedures, as well as City, State and Federal safety and environmental laws, codes, standards, and regulations
Effectively manage personnel overtime usage, audit accuracy, and provide approval of personnel time sheets
Provide staff with correct equipment, tools, and training as appropriate to the property
Provide direct reports with leadership, hiring, counseling, terminations, training, and scheduling
Adjust and operate the fire alarm and life safety systems
Monitor and manage building energy use and maintain energy management programs
Order, stock, and establish inventory control of parts and supplies that ensures the appropriate parts stocking levels with accurate and timely records of receipts and issues
Ability to troubleshoot standard operations and repair problems with limited supervision
Successful completion of all required training programs within required timeframes
Able to analyze mathematical data related to financial and operational decisions
Qualifications
Minimum Requirements include:
High school diploma or equivalent from an accredited institution preferred
Two or more years of property maintenance management or leadership experience in a related industry
Have or obtain required city and/or government licenses or permits, i.e.:
The EPA certification for refrigerant recycling
Pool & Spa Operator
* If, upon hire or promotion to this position, an individual does not have the required permits or licenses, the individual will obtain those permits or licenses within six months of the promotion, or six months from the date eligible for the license or permit
Strong knowledge of plumbing, electrical, general carpentry, HVAC, and appliances
Possess proficient knowledge of Microsoft Office and other computer skills to effectively administer the required work order programs and building operations
Proven ability to train and direct others
Excellent written, verbal and customer service skills
Work indoors approximately 80% of the time and outdoors approximately 20% of the time
Use olfactory, auditory, and visual senses
Lift 25 lbs. or more
Climb up and down stairs and ladders
Access remote work areas and confined spaces (i.e., crawl spaces, roofs)
Use full range of manual dexterity (i.e., sitting, squatting, bending, kneeling, walking, and lifting)
Ability to work an on-call schedule and overtime as business needs deem appropriate
Meet the shift working requirements of the assigned property; shifts may include early mornings, late evenings, weekends, and some holidays
Compensation: $33/hr - $36/hr
Closing
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.
Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.
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Auto-ApplyRecords & Document Mgmt Supervisor - Job #1011
Remote job
Job Description
The Organization
North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.
SCOPE: General oversight of the organization's records and documents management system and department.
SUPERVISION: Works under the supervision of the Senior Manager Facilities Services and Records Management. Provides supervision to support staff (Office Assistants).
EXAMPLES OF DUTIES: (These are examples of the types of duties that may be performed. Additional duties may be added).
1. Provides leadership in accordance with the Agency's mission, vision and core values.
2. Administration of the Document Management Application.
3. Oversees all aspects of the Records and Document Management Department. Proper oversight of the scanned document quality within the organization.
4. Review scanned materials for quality and proper categorization - adjusting as necessary.
5. Implementation of processes and procedures to adhere to the laws and regulations in relation to Privacy Compliance.
6. Oversee the equitable assigning of tasks and the completion of the daily work by the support staff.
7. Assigns, reviews, approves the work of unit staff members, addresses performance concerns, hires, trains, directs, and evaluates unit staff.
8. Produce and maintain reports, correspondence, and various tracking logs as needed.
9. Design, create and implement any new process changes for special projects and new requirements as needed.
10. Collaborates and coordinates with a variety of departments including but not limited to: Case Management, Office Services, Community Services and Accounting.
11. Other managerial tasks as needed.
EMPLOYMENT GUIDELINES
Knowledge and Skills:
Ability to manage time and prioritize workflow, highly motivated and deadline driven
Ability to adapt to rapidly changing organizational and business issues is required
Ability to take direction and work collaboratively with other departments throughout the organization
Ability to interpret and explain written data to a wide range of audiences. Must have excellent verbal and written communication skills.
High standard of attention to detail
Intermediate MS Office skills to include Word, Excel, Outlook, PowerPoint and Access
Experience in utilizing a document management application
Supervision of staff preferred
Education and Experience:
Minimum five (5) years of experience performing administration, troubleshooting or support of business systems or applications.
Minimum two (2) years' experience in a supervisory position required or
Five (5) years of managing special assignments and projects can be substituted for supervisory experience.
A valid California Driver's License or acceptable substitute is required for this position.
NLACRC Offers an Excellent Benefits Package
We offer employees a variety of health and dental plans:
Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only.
We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
Dental Insurance - NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents.
We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
Pre-Tax Flexible Spending Account for eligible health care expenses
Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
No cost Vision plan for employees and eligible dependents
Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
Participate in the Public Service Loan Forgiveness program
Participate in the Tuition Reimbursement Program
Paid Time Off - Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
Holidays - NLACRC offers 12 paid holidays throughout the year
Most positions are offered a hybrid - remote option (after 90-days continuous employment, at manager/supervisor's discretion)
Please note that benefit costs are pro-rated for part-time employees.
Professional Development Opportunities & Growth
NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.
Diversity, Equity, and Inclusion
At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.
Compensation
This position is exempt. Regular Salary - $85,257.00 - $116,021.90
Base Pay Rate / Salary Range Information
The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors. The lower end of salary range applies to candidates who meet minimum qualifications or have limited years of relevant experience; the higher end of range will apply to seasoned candidates with considerable years of direct relevant experience.
NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Records & Document Mgmt Supervisor - Job #1011
Remote job
The Organization
North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.
SCOPE: General oversight of the organization's records and documents management system and department.
SUPERVISION: Works under the supervision of the Senior Manager Facilities Services and Records Management. Provides supervision to support staff (Office Assistants).
EXAMPLES OF DUTIES: (These are examples of the types of duties that may be performed. Additional duties may be added).
1. Provides leadership in accordance with the Agency's mission, vision and core values.
2. Administration of the Document Management Application.
3. Oversees all aspects of the Records and Document Management Department. Proper oversight of the scanned document quality within the organization.
4. Review scanned materials for quality and proper categorization - adjusting as necessary.
5. Implementation of processes and procedures to adhere to the laws and regulations in relation to Privacy Compliance.
6. Oversee the equitable assigning of tasks and the completion of the daily work by the support staff.
7. Assigns, reviews, approves the work of unit staff members, addresses performance concerns, hires, trains, directs, and evaluates unit staff.
8. Produce and maintain reports, correspondence, and various tracking logs as needed.
9. Design, create and implement any new process changes for special projects and new requirements as needed.
10. Collaborates and coordinates with a variety of departments including but not limited to: Case Management, Office Services, Community Services and Accounting.
11. Other managerial tasks as needed.
EMPLOYMENT GUIDELINES
Knowledge and Skills:
Ability to manage time and prioritize workflow, highly motivated and deadline driven
Ability to adapt to rapidly changing organizational and business issues is required
Ability to take direction and work collaboratively with other departments throughout the organization
Ability to interpret and explain written data to a wide range of audiences. Must have excellent verbal and written communication skills.
High standard of attention to detail
Intermediate MS Office skills to include Word, Excel, Outlook, PowerPoint and Access
Experience in utilizing a document management application
Supervision of staff preferred
Education and Experience:
Minimum five (5) years of experience performing administration, troubleshooting or support of business systems or applications.
Minimum two (2) years' experience in a supervisory position required or
Five (5) years of managing special assignments and projects can be substituted for supervisory experience.
A valid California Driver's License or acceptable substitute is required for this position.
NLACRC Offers an Excellent Benefits Package
We offer employees a variety of health and dental plans:
Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only.
We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
Dental Insurance - NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents.
We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
Pre-Tax Flexible Spending Account for eligible health care expenses
Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
No cost Vision plan for employees and eligible dependents
Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
Participate in the Public Service Loan Forgiveness program
Participate in the Tuition Reimbursement Program
Paid Time Off - Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
Holidays - NLACRC offers 12 paid holidays throughout the year
Most positions are offered a hybrid - remote option (after 90-days continuous employment, at manager/supervisor's discretion)
Please note that benefit costs are pro-rated for part-time employees.
Professional Development Opportunities & Growth
NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.
Diversity, Equity, and Inclusion
At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.
Compensation
This position is exempt. Regular Salary - $85,257.00 - $116,021.90
Base Pay Rate / Salary Range Information
The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors. The lower end of salary range applies to candidates who meet minimum qualifications or have limited years of relevant experience; the higher end of range will apply to seasoned candidates with considerable years of direct relevant experience.
NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Auto-Apply