Top Operation Supervisor Skills

Below we've compiled a list of the most important skills for an Operation Supervisor. We ranked the top skills based on the percentage of Operation Supervisor resumes they appeared on. For example, 15.1% of Operation Supervisor resumes contained Safety Procedures as a skill. Let's find out what skills an Operation Supervisor actually needs in order to be successful in the workplace.

The six most common skills found on Operation Supervisor resumes in 2020. Read below to see the full list.

1. Safety Procedures

high Demand
Here's how Safety Procedures is used in Operation Supervisor jobs:
  • Supervised thirty hourly employees simultaneously * Coordinated inbound and outbound orders/shipments * Taught and enforced safety procedures to ensure secure work environment
  • Worked closely with the Blast Engineer on the design development and implementation ensuring accuracy of execution and compliance with safety procedures.
  • Ensured all associates are trained effectively on safety procedures and monitored adherence through BAPP safety observation system.
  • Implemented new safety procedures and diligent monitoring system attaining a significant 23% reduction in site accidents.
  • Safeguarded all personnel followed Technical Manual (TM) safety procedures when operating and maintaining equipment.
  • Trained staff on proper safety procedures and consistently inspected operations and equipment for possible safety issues.
  • Ensured company policies and procedures were followed by participating in accident investigations and safety procedures.
  • Created and wrote correspondence for training functions and safety procedures within area of responsibility.
  • Implemented new safety procedures to ensure a high work standard effectiveness and efficiency.
  • Implemented job safety procedures making sure all personnel including myself followed these procedures.
  • Managed daily operation to ensure safety procedures and performance plans were executed.
  • Trained Technicians in maintenance and production operations, trouble-shooting and safety procedures.
  • Developed Standard Operating Procedures, Division Policies as well as Safety Procedures.
  • Monitored dispatch and vault activities for compliance with security and safety procedures.
  • Operate company vehicles and equipment according to established safety procedures and policies.
  • Ensured compliance with safety procedures and conducted weekly safety committee meetings.
  • Maintained safe and healthy work environment by performing and enforcing safety procedures
  • Center liaison for company and governmental safety procedures and/or incident reports.
  • Comply with regulatory food safety procedures and general manufacturing practices.
  • Follow safety procedures in compliance with federal and environmental regulations.

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2. Safety Meetings

high Demand
Here's how Safety Meetings is used in Operation Supervisor jobs:
  • Promoted safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual warehouse associates.
  • Managed employees including coordinating and delivering monthly safety meetings, performing annual evaluations, and identifying and resolving any problems.
  • Supervised and conducted monthly employee health and safety meetings, and implemented company policies and objectives for safety awareness.
  • Facilitate weekly safety meetings with crew members to emphasize incident awareness and encourage a proactive approach towards safety.
  • Improved and achieved safety award recognition through inter-company safety program by conducting daily and weekly safety meetings.
  • Assist in development of department safety meetings and tracks operating data to determine operational efficiency.
  • Administered contract terms and Conducted weekly Safety Meetings, providing necessary safety training.
  • Conducted safety meetings, prepared activity reports for the guidance of following supervisors.
  • Conducted store safety meetings, reduced store incidents through education and raising awareness.
  • Performed regular route observations and participated in monthly safety meetings and fleet inspections.
  • Facilitated regular safety meetings and assured maintenance of a safe work environment.
  • Collaborate with associate compliance specialist to schedule required training and safety meetings.
  • Ensured compliance with safety standards by organizing and conducting biweekly safety meetings.
  • Conducted safety meetings and ensured execution of all company policies and procedures.
  • Interpret company policies, conduct safety meetings and enforce safety regulations.
  • Attend customer/vendor safety meetings to insure compliance with customer safety policies7.
  • Maintain Exceptional Safety Record with Safety Meetings and Daily Driver Observations.
  • Educated with workplace safety in heavy industry and conducted safety meetings.
  • Interpreted and enforced safety standards; conducted monthly safety meetings.
  • Instituted daily safety meetings/communications to all associates over three shifts.

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3. Customer Service

high Demand
Here's how Customer Service is used in Operation Supervisor jobs:
  • Privately-owned Telecommunications Company specializing in outsourcing customer service support.
  • Function Supervisors ensure the accuracy of performance consistent with business and customer service objectives, as well as inventory control procedures.
  • Ensured dependability and customer service initiatives were met; provided on-the-spot resolution of service-related issues and adjusted manning when appropriate.
  • Interfaced and coordinated with operations department, customer service, and business development managers to ensure fulfillment of customer expectations.
  • Evaluated operational records and made scheduling adjustments to maximize customer service and high level of efficiency within the operation.
  • Ensured excellence customer service through training associates, building strong relationships with customers, and personally addressing customer complaints.
  • Provided excellent customer service to ensure all documents related to inbound and outbound shipments were expeditiously routed and received.
  • Unified customer service managers by enforcing constant and consistent communication with managers to enhance superior customer service and experience.
  • Resolve difficult customer situations effectively while delivering friendly customer service and ensuring the highest level of customer satisfaction.
  • Manage 24-hour facility security, state-regulated security postings, customer service, emergency response, and professional standards.
  • Implemented and coordinated various work processes to maximize output and maintained above average percentage on customer service ratings.
  • Developed and consistently fostered excellence in all facets of customer service, equipment processing, and sanitation operation.
  • Observed provision of excellent customer service by ensuring on-time delivery of orders and prompt resolution to customer concerns.
  • Delivered exceptional, comprehensive customer service; interacted with customers to assess needs and deliver appropriate services.
  • Reviewed customer service comments and complaints to ensure properties operated according to franchise and ownership standards.
  • Maintain the highest level of customer service standards while consistently delighting our customers and exceeding expectations.
  • Monitored productivity and performance data of customer service representatives and provided feedback and instructions as necessary.
  • Managed wide variety of customer service and administrative tasks to resolve customer/employee issues quickly and efficiently.
  • Supported 20 trucks daily, managed shipping/receiving and established a reputation for outstanding customer service.
  • Supervised and oversaw team ensuring compliance with audit regulations, policies and customer service behaviors.

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4. Operations Supervisor

high Demand
Here's how Operations Supervisor is used in Operation Supervisor jobs:
  • Mentored a foreign Afghanistan Division Operations Supervisor in all acquisitions, procurement, logistics, team building and managerial operations.
  • Promoted to Operations Supervisor after passing an exam and receiving recognition as a package handler that can handle more responsibility.
  • Served as the Division Company Headquarters Operations Supervisor/Manager, which served over 600 personnel consisting of military and DOD civilians.
  • Promoted from Inside Sales Representative to Operations Supervisor responsible for managing the inside sales department and overall branch operations.
  • Fort Bliss, TX Nuclear-Biological-Chemical Operations Supervisor Maintain and supervise a medium size company on hazardous protective equipment.
  • Magnified accounting operations by accurately managing AP/AR and daily banking ticket reports after being promoted to Operations Supervisor.
  • Administered training to incumbent operations supervisors, office personnel, warehouse leads, and delivery installation specialists.
  • Qualified Operations Supervisor successful in supervising the day-to-day operations of a large manufacturing plant employing 30 employees.
  • Transitioned from a Financial Service Officer to Branch Operations Supervisor without any prior supervisory training.
  • Service as interim operations supervisor responsible for managing 23 employees including warehouse and cleaning personnel.
  • Collaborate with other Operations Supervisors to implement and ensure ongoing employee compliance with operational policies.
  • Hired as a Full-time Operations Supervisor and developed through various infrastructure upgrades to Systems Administrator.
  • Promoted to Operations Manager role based on outstanding performance as an Operations Supervisor.
  • Excelled and was soon promoted to operations supervisor directly under the general manager.
  • Promoted from Team Supervisor to Operations Supervisor based on performance and leadership ability.
  • Served as Company Operations Supervisor ensuring all aspects of training and personnel readiness.
  • Managed Operations Supervisors, Part-Time Supervisors, Operations Specialists, and Billing Specialists.
  • Developed 7 associates through individual development plans to later become operations supervisors.
  • Assisted students with social interaction and learning independent care skills Operations Supervisor
  • Promoted to Operations Supervisor after demonstrating leadership skills and improving operations.

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5. Daily Operations

high Demand
Here's how Daily Operations is used in Operation Supervisor jobs:
  • Monitor overall performance during all phases of daily operations and develop and implement corrective action and recovery plans as needed.
  • Enhanced the overall success of the front-end operations by diversifying the customer service manager responsibilities in daily operations.
  • Track data and trends for facility by completing operational updates and making recommendations for changes in daily operations.
  • Developed, coordinated, documented, and implemented policies and standard operating procedures governing office daily operations.
  • Managed daily operations inclusive of Transportation/Logistics, Freight and Courier Service, 3PL Warehousing / Distribution.
  • Monitored and updated daily operations and pharmacy reports, to ensure optimum employee productivity and quality.
  • Recovered existing partial client files through establishing a cohesive administrative system designed to coordinate daily operations
  • Provided excellent support to upper management by overseeing and facilitating the management of daily operations.
  • Directed daily operations of financial bank interface between financial institutions, travel agencies and client.
  • Supervised daily operations consisting of 12 operators in generation of Hydrogen and Carbon Monoxide.
  • Analyze Operations for continuous improvement results by balancing special projects with standard daily operations.
  • Developed / implemented operational procedures and manuals for training staff and streamlining daily operations.
  • Managed daily operations and ensured excellent customer service to internal and external customers.
  • Worked closely with director of operations and operations manager on daily operations.
  • Implemented business processes that improved efficiency of daily operations and reduced costs.
  • Communicated with senior management on daily operations through verbal and written reports.
  • Supervised daily operations to ensure safety and efficiency within ride operations.
  • Managed seven employees in daily operations, including evaluation and discipline.
  • Supervised daily operations in a high rate explosive assembly operations area.
  • Supervised bank tellers, established standards and monitored daily operations.

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6. Performance Reviews

high Demand
Here's how Performance Reviews is used in Operation Supervisor jobs:
  • Performed quality assurance checks, trained and certified associates on MHE equipment, maintained accurate inventory levels and conducted performance reviews.
  • Conducted performance reviews, supervised officer incident reports, maintained compliance pertinent to all training/development and managed security personnel disciplinary action.
  • Provided and documented performance feedback through side-by-side coaching, performance reviews and goal setting, quality monitoring, and deficiency management.
  • Performed annual and semi-annual performance reviews, administered disciplinary action when required and had payroll responsibilities for all direct reports.
  • Coordinated hiring, training, and supervision of personnel, monitored individual productivity, and conducted performance reviews and evaluations.
  • Delivered performance reviews of team members, conducted disciplinary counseling, and completed and filed all necessary HR documentation.
  • Determined call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.
  • Completed and presented annual performance reviews, conducted coaching and provided development opportunities for agents desirous of promotion.
  • Conduct performance reviews along with monitoring daily business and making recommendations regarding corrective actions and dismissals.
  • Designed and administered formal and non-formal after-action performance reviews during simulated military exercises for counter-insurgency tactics.
  • Completed mid-year and annual performance reviews offering recommendations for improvement as well as pay increases.
  • Participated in the employment process as well as prepared and delivered quarterly Performance Reviews.
  • Conducted annual performance reviews and provided continual feedback on both positive and negative performance.
  • Delivered associate training, provided performance reviews, development or disciplinary action as appropriate.
  • Conducted regular staff performance reviews and took appropriate action to rectify any deficiencies.
  • Provided constructive feedback and guidance through delivery of formal performance reviews and appraisals.
  • Completed performance reviews and conducted counseling for staff disciplinary issues for 52 caregivers.
  • Conducted midyear/monthly performance reviews for customer service representatives as part of appraisal process.
  • Conducted performance reviews and managed performance improvement plans to maximize business performance results.
  • Conduct performance reviews, daily productivity results and disciplinary actions of associates.

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7. Process Improvement

high Demand
Here's how Process Improvement is used in Operation Supervisor jobs:
  • Assume full management responsibilities for local and off-site administrative personnel including human resource functions, risk management, and process improvement.
  • Provided leadership, coaching, and process improvement initiatives that were necessary to improve the operational efficiency of all wholesale businesses.
  • Collaborate with the Business Intelligence group on process improvement projects to increase reporting efficiency and accuracy by automating existing legacy task.
  • Evolve ongoing process improvement initiatives using well-developed company knowledge, resources, and tools to ensure exceptional customer service outcomes.
  • Developed and implemented several Level 4 procedures used throughout the corporate facility which led to process improvements and increased capacity.
  • Establish operational policies and implement process improvements to ensure superior quality and outstanding output of custom molded and extruded parts.
  • Review Business Dashboards, efficiency reports and other data to measure productivity/goal achievement to determine business needs and process improvements.
  • Performed trade input, trade confirmations, maintaining customer account information and standing data resulting in improved process improvements.
  • Conducted regular call monitoring and calibration sessions to provide continuous employee development and to identify additional process improvements.
  • Implement continuous lean manufacturing process improvement initiatives to increase productivity and to meet targets and ensuring cost savings.
  • Key contributor to best practices implementation, process improvement initiatives, and quality, cost-effective service delivery.
  • Identify and implement process improvements to improve quality, customer satisfaction and increase sales and employee productivity.
  • Instituted internal evaluation programs and process improvement measures to prepare the organization for annual inspections and audits.
  • Assisted in systems troubleshooting and development of data procedures and process improvements to streamline internal processes.
  • Develop and implement process improvements, and effectively manage change to ensure departmental objectives are met.
  • Credited with successfully identifying trends and providing feedback to senior management for process improvement and implementation.
  • Analyzed and evaluated the existing tasks and procedures and recommend process improvement to upper management.
  • Support execution of change management, problem solving, process improvement and regulatory related activities.
  • Evaluated operations for process improvement and efficiency while creating policies and procedures for the organization.
  • Conducted investigations, participated in root cause analysis, and developed recommendations for process improvement.

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8. Logistics

high Demand
Here's how Logistics is used in Operation Supervisor jobs:
  • Coordinated manning requirements with Logistics Readiness Squadron manager and civilian personnel office, Fighter Wing manpower and MAJCOM functional.
  • Direct inbound or outbound logistics operations, safety performance Accomplishments Developed safety procedure as well as company policy outline.
  • Researched emerging supply management and logistics best practices, technology, and tools to identify opportunities for increased efficiency.
  • Manage warehouse hub operations that include inbound and outbound logistics and maintaining inventory levels by performing routine inventory analysis.
  • Supervised a team of 5 people, monitoring and controlling medical material inventory levels and logistics operations.
  • Managed complex daily logistics and trained and supervised staff at two locations for a high-volume regional shipping company
  • Supervised logistics procurement of transportation and life sustains for parent and subordinate departments for semi-annual training.
  • Performed personal security and logistics functions, and assisted with humanitarian relief projects benefiting local populations.
  • Supervised the reverse logistics and quality control programs to optimize efficiency and quality across the organization.
  • Supervised all aspects of distribution/logistics for the company including product allocation, delivery schedules and routes.
  • Directed the daily operational activities to confirm to customer requirements and FedEx Logistics site management requirements.
  • Collaborated with senior management, cross-department managers and vendors to implement new logistics processes and policies.
  • Developed reporting capabilities within data warehouses for supply chain and logistics facilities across the Northeast region.
  • Affect efficiency in transportation/logistics through accuracy, hard-work, effective organization, and strict records control.
  • Coordinated with transportation and other logistics departments to effectively perform operations in a fast pace environment.
  • Communicate and coordinate directly with suppliers and manufacturers in order to ensure efficient logistics activities.
  • Coordinated the logistics process of a distribution center through a high volume freight consolidation operation.
  • Provided technical expertise and performed research to identify and assisted in developing logistics operational concepts.
  • Furnished logistics support to 18 aviation organizations through the management and operation of aeronautical material.
  • Planned all logistics and organization of operational activity as regards to projects and contracts.

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9. Osha

high Demand
Here's how Osha is used in Operation Supervisor jobs:
  • Maintained all records and data related to Department of Transportation and Occupational Safety and Health Administration (OSHA) programs/regulations
  • Developed a Process Safety Management Program to secure compliance with OSHA requirements and as a prerequisite to operation certification.
  • Manage an outbound primary destination, emphasizing operational safety following OSHA, UPS safety regulation and productivity.
  • Ensured warehouse was within OSHA guidelines Coached warehouse personnel to ensure maximum productivity and proficiency
  • Enforced OSHA compliance and safety regulations and trained 8 organization movement personnel.
  • Maintain OSHA regulatory requirements and corporate safety standards.
  • Updated training materials and maintained OSHA certification requirements.
  • Ensured OSHA Regulatory Compliance in departmental operating processes.
  • Guaranteed OSHA safety regulation compliance.
  • Facilitated compliance training courses and maintained compliance documentation per OSHA, DOT, EPA, FAA, and internal UPS standards.
  • Trained and evaluated employees to enhance their performance, development, and work product to include safety training to OSHA standard.
  • Focused on P&L and asset management, OSHA and safety, employee development, merchandising and store appearance.
  • Enforced QA/QC throughout entire warehouse, to include training and enforcement on all OSHA, EPA and DOT related requirements.
  • Supervised over the logistics operation in the Atlanta Hub were we handled over 50,000 packages a week maintaining OSHA standards.
  • Certified in Air Dangerous Goods (ADG) and other hazardous material shipping programs to adhere to the OSHA compliance.
  • Enforce all company OSHA and DOT policies, rules, regulations and laws as required to which secures employees safety.
  • Inform operators of monthly safety talks to maintain a safe working environment to comply with world-class manufacturing and OSHA regulations.
  • Preserved a safe work environment through the compliance with OSHA regulations, in-house safety projects, counseling and accident investigations.
  • Prepared safety procedures in accordance with company, OSHA, and DOT guidelines, creating a safe work area.
  • Trained, coached and counseled employees in Safety, DOT, OSHA compliance both on and off the road.

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10. Company Policies

high Demand
Here's how Company Policies is used in Operation Supervisor jobs:
  • Enforced company policies/regulations and performed administrative/disciplinary duties.
  • Lead and trained new distribution associates on product identification, inventory movement (electronic and physical), and company policies/procedures.
  • Coordinated and supervised daily and weekly activities that occurred within assigned area of the operation and ensured company policies were followed.
  • Review all purchase orders for completeness and accuracy, process requisitions in accordance with established company policies and procedures.
  • Maintained compliance with company policies and procedures, including confidentiality of HR, financial and other proprietary company documents.
  • Ensured that assigned personnel were fully informed of company policies, local procedures and other information pertinent to operations.
  • Initiate Standard Operating Procedures ensuring that company policies are communicated, applied and enforced within the work environment.
  • Participated in continuous improvement activities as part of the site management team and ensured company policies are followed.
  • Communicated, implemented and enforced company policies to support ongoing compliance with regulatory guidelines and safety and protocol.
  • Carry out management responsibilities in accordance to company policies, objectives and applicable government laws and regulations.
  • Ensured all safety and environmental regulations were being followed; maintained company policies and standard operating procedures.
  • Investigate, communicate, review and control implementation of safety regulations, company policies and procedures.
  • Monitor staff performance and recommend corrective and/or disciplinary action in accordance with Company policies and procedures.
  • Managed quality process and transportation in accordance with company policies and procedures to obtain optimal profitability.
  • Supervised collateral analysts to ensure integrity and compliance with regulatory loan practices and company policies.
  • Assure operators comply with company policies, and manufacturing operation is adhered to established regulations.
  • Lead and educate hourly associates by communicating and enforcing company policies in daily meetings.
  • Managed a facility budget and processed all procurement items within company policies and procedures.
  • Trained new employees with operations procedures and company policies to promote effectiveness and efficiency.
  • Carry out supervisory responsibilities, including administrative responsibilities, in compliance with company policies.

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11. Inventory Control

high Demand
Here's how Inventory Control is used in Operation Supervisor jobs:
  • Managed a fleet of approximately 9 trucks and 15 drivers/installers while providing logistical support, inventory control, and warehouse organization.
  • Manage production operations to include scheduling, materials management, inventory control and raw components purchasing through forecasting and sales projections.
  • Supervised management of materiel support functions in stock and inventory control, accounting, procurement, and item financial management.
  • Provided corporate support to plant operations focusing on production reporting, supply chain management, receiving and inventory control.
  • Inventory control including seeking out appropriate vendors, purchasing, anticipated cyclical fluctuations in usage and resolved discrepancies.
  • Communicated and coordinated all materials transfer and dispatch activities to meet the production plan assuring adequate inventory controls.
  • Compiled data for daily operational reports, inventory control, payrolls, and other day-to-day reporting activity.
  • Supported development of downstream systems for manufacturing execution and quality, including integration to inventory control systems.
  • Inventory control and purchasing, constant contact with warehouses personnel to ensure accurate inventory levels.
  • Provided inventory control and laboratory testing to ensure proper equipment capabilities and chemistry of solutions.
  • Review company reports and follow- up on with direct manager regarding issues/concerns in inventory control.
  • Managed all activities to include receiving, order picking, sanitation inventory control and recouping/repacking.
  • Governed over 80 associates on Inventory Control Project and coordinated with Outbound Operational Managers.
  • Reduced inventory cost by implementing inventory control techniques of consumables, aircraft parts and tools
  • Develop and implement processes that ensure inventory control for internal and external material flow.
  • Coordinate & supervise employees, inventory control, cash management responsibilities retail operation supervisor.
  • Conducted inventory control between two warehouses to ensure product availability for outbound loads.
  • Monitor materials warehouse facility and daily on-site operations including Shipping/Receiving and Inventory Control.
  • Expense reduction accomplished by establishing controlled method of material batching and inventory control.
  • Assured the integrity of inventory and assisted Inventory Control in physical inventories.

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12. Direct Reports

high Demand
Here's how Direct Reports is used in Operation Supervisor jobs:
  • Proposed appropriate salary increases and promotions through preparation and presentation of candid, unbiased performance appraisals to direct reports.
  • Collaborated extensively with direct reports to maximize engagement and ensure all performance goals were consistently met and exceeded.
  • Provide training to new Field Resource Coordinators; perform monthly evaluations/review and deliver feedback sessions to direct reports
  • Developed, implemented and automated organizational feedback forms in reference to monthly job performance for direct reports.
  • Led an operations team with 24 direct reports and national provisioning responsibility for Verizon Network Services.
  • Develop direct reports and increase peer accountability by facilitating the visibility of performance and quality metrics.
  • Managed 30 direct reports in a high-automation/high-volume automotive electronics facility championing Lean manufacturing operations.
  • Implemented department 5S schedule, driving individual accountability for direct reports in functioning areas.
  • Managed & motivates assigned direct reports & facility personnel to accomplish established goals.
  • Analyzed the production of direct and indirect reports to determine appropriate workload capacity.
  • Give feedback to direct reports to recognize good results/behaviors and encourage improvement.
  • Provided managerial leadership, coaching/feedback and development for 25 direct reports.
  • Managed four direct reports and monitored daily technical needs for facility.
  • Monitor operations performance and provide guidance and direction to direct reports.
  • Managed day-to-day operations of production overseeing team of direct reports.
  • Provided communication and feedback to direct reports and upper management.
  • Perform quarterly reviews and facilitate disciplinary actions with direct reports.
  • Manage direct reports productivity to ensure an efficient work environment.
  • Established quantifiable and observable performance objectives for direct reports.
  • Direct reports include more than fifty combination dock/driver personnel.

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13. Corrective Action

high Demand
Here's how Corrective Action is used in Operation Supervisor jobs:
  • Executed detailed inspections/quality control of supply and maintenance operations for 23 subordinate organizations resulting in timely problem identification and corrective action.
  • Developed and executed process, continuous operational improvement and corrective action plans in accordance with the company's quality system.
  • Conducted safety analysis and incorporated findings by identifying safe and at-risk behaviors to address by recognition and corrective actions.
  • Evaluated surveys and analyzed quality assurance critiques; tracked trends, and implemented corrective actions to ensure customer satisfaction.
  • Accomplished warehouse operations financial objectives by forecasting requirements; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Determined work procedures, prepared work schedules, analyzed production errors and implemented corrective action for assigned areas.
  • Assist in financial objectives by monitoring budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Create and implement permanent and temporary corrective actions to quality issues after completing root cause analysis.
  • Identified quality issues in operations and implemented corrective actions that resulted in higher service to customers.
  • Identified production process optimization problems and recommended corrective action to keep process of the facility successful.
  • Implemented training programs and conducted biannual assessments, delivering recognition and corrective action as needed.
  • Tracked Reservist annual participation and if delinquent, advised Program Manager on possible corrective actions.
  • Experienced in corrective action resolution, investigating root cause, and implementation of preventive measures.
  • Identified training needs and coordinated corrective action implementation based on quality assurance reviews and monitoring.
  • Investigated root cause and implemented corrective actions for errors, accidents and opportunities for improvement.
  • Developed presentations to communicate investigation findings and corrective actions to management and facility personnel.
  • Train, develop and evaluate subordinates as well as administer any necessary disciplinary/corrective actions.
  • Research and Resolve subordinate complaints and conflicts by instituting and or recommending corrective action/discharge.
  • Identify opportunities for improved performance and work with internal departments to implement corrective actions.
  • Monitored complaints to identify negative trends and implemented corrective action plans when needed.

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14. Disciplinary Actions

high Demand
Here's how Disciplinary Actions is used in Operation Supervisor jobs:
  • Recognized for preventing team performance and behavioral problems before becoming irreversible, as well as, thoroughly documenting employee disciplinary actions.
  • Develop and train staff in accordance to personnel policies including performance evaluations, disciplinary actions and appropriate input into employee decisions.
  • Responded to and investigated all complaints and/or disturbances, provided quality customer service, and took disciplinary actions as necessary.
  • Handled HR functions including; benefits, awards time/attendance, disciplinary actions, counseling/evaluations, conflict resolution and retention efforts.
  • Supervised agent personnel including: hiring, monitoring and evaluating performance, and initiated corrective or disciplinary actions as appropriate.
  • Reported all injuries and investigated all incidents thoroughly and aggressively; as well as reporting and executing all disciplinary actions.
  • Assisted in setting goals and documenting output for production areas, addressing concerns or administering disciplinary actions when needed.
  • Initiate disciplinary process as necessary, providing appropriate coaching, documentation, and recommendations of further disciplinary actions.
  • Prepare staff evaluations setting professional development goals and recommending promotions, salary increases, or disciplinary actions.
  • Job requirements included distributing disciplinary actions, payroll audits, administrative tasks, and building employee relationships.
  • Handle department personnel related issues including interviewing, hiring, performance evaluations, promotions and disciplinary actions.
  • Provide input for performance evaluations for recommending promotions, wage increases, disciplinary actions and terminations.
  • Rewarded staff productivity and provided performance assessments to include disciplinary actions up to and including terminations.
  • Evaluated performance, prepared merit reviews, issued disciplinary actions and evaluated call-processing performance of operators.
  • Monitor performance daily providing appropriate coaching and disciplinary actions as necessary with documentation of all actions.
  • Interviewed, trained and developed subordinates as well as disciplinary actions up to terminations when necessary.
  • Conducted administrative personnel tasks including performance appraisals, disciplinary actions, education and motivation of staff.
  • Conduct interviews; provide disciplinary actions, annual evaluations with recommendations based on documented performance.
  • Evaluate performance, recommend and deliver disciplinary actions, provide appropriate input in hiring/firing decisions.
  • Maintain consistency in administering personnel policy, procedures, including counseling and disciplinary actions.

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15. Staff Members

average Demand
Here's how Staff Members is used in Operation Supervisor jobs:
  • Managed and supervised employees, assigned / scheduled work for individual staff members and identified / communicated career advancement strategies.
  • Set performance expectations and goals, evaluated performance results, provided feedback to staff members and administered appropriate incentives.
  • Supervised 3 staff members, interacted with system architects, implemented quality control policies, conducted corporate feedback response
  • Oversee daily operating procedures and appropriately delegate a variety of different tasks to staff members.
  • Cross-trained team members, consolidated work hours and increased communication and collaboration among staff members.
  • Trained and instructed 12 staff members in security operations, facility management and reporting procedures.
  • Administer all corporate and operational policy and guidelines for both professional and clerical staff members.
  • Provided existing staff members career development planning/counseling in preparation for potential advancement opportunities.
  • Enforced organizational compliance and quality standards by holding staff members accountable.
  • Provided guidance/supervision/training to less experienced staff members.
  • Managed Escalations/Correspondence Department staff members.
  • Coordinated court dates, teleconferences, and inmate travel with attorneys, officers of the court, and fellow staff members.
  • Coached all staff members on how locate cost savings throughout all the facilities which resulted in substantial savings for the account.
  • Assist plant manager in developing operational strategies; provide guidance, coaching, motivation, and direction to facility staff members.
  • Supervised, train, and coach 3 Administrative staff members responsible for reconciling and distributing benefit vendor invoices for foundation billing.
  • Plan, schedule, and direct the work of 13 staff members for the maintenance and preventive maintenance of seven schools.
  • Managed 312 basic life support/advanced life support EMT and paramedic staff members, ensuring all health and safety standards were met.
  • Encouraged feedback from staff members on improving data entry bill counts, accuracy and customer service to Fortune 500 client base.
  • Trained, coached, and developed high performing staff members, including salaried employees, to leadership and management positions.
  • Job duties included managing and training 50-70 staff members on two production lines and within the packing and shipping departments.

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16. Production Goals

average Demand
Here's how Production Goals is used in Operation Supervisor jobs:
  • Supervised seven personnel work center establishing routes, work assignments and equipment allocations to meet transportation, operations or production goals.
  • Instituted weekly meetings with maintenance and technical departments to implement corrective & preventative actions to achieve production goals and improve quality.
  • Manage operations of food processing plant overseeing ten departments and coordinating daily activities and production goals with each respective supervisor.
  • Assisted lease operators and production foreman with target production goals and expectations and maintained operations within their directives.
  • Collaborated with maintenance and technical departments to conduct weekly corrective & preventative action meetings to achieve production goals.
  • Redesigned scheduling boards in manufacturing and packaging departments to track weekly production goals and production status.
  • Monitored Daily Activities to ensure operating at Full Capacity, consistently surpassing Company Production Goals.
  • Motivated and developed teams to meet production goals while maintaining exemplary customer and employee retention.
  • Managed inventory requirements and production goals, aimed at ensuring that operational targets are met.
  • Coordinate production operations with quality assurance personnel to meet quality and production goals.
  • Scheduled manufacturing staff to meet production goals while ensuring safety and production protocols.
  • Insure daily validation of production goals particularly through predetermined percentages created by UPS.
  • Team Cohesive: Cohesively worked with other supervisors to execute daily production goals.
  • Implemented and strategically set daily production goals to meet overall business objectives.
  • Interpret statistical analysis and presenting results to improve efficiency and production goals.
  • Supervised and planned unloading trailers within production goals and heightened damage control.
  • Conducted weekly production meetings for production goals and resolution/prevention of any bottlenecks.
  • Motivate employees by communicating business objectives, production goals and departmental responsibilities.
  • Exceeded production goals by effectively delegating workload to achieve maximum production.
  • Attained and sustained operational quality and production goals.

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17. Key Performance Indicators

average Demand
Here's how Key Performance Indicators is used in Operation Supervisor jobs:
  • Implemented several standard operating procedures over all responsible departments to ensure performance was improving and exceeding key performance indicators over time.
  • Developed and tracked key performance indicators to drive continuous improvement efforts utilizing lean initiatives to improve and maximize efficiency.
  • Provided leadership of Kohl's E-Commerce Distribution facility in inventory management, while adhering to key performance indicators.
  • Established key performance indicators and provided daily safety/performance evaluations, exceeded performance expectations by up to 23%.
  • Managed metrics regarding productivity, utilization, attendance, and other key performance indicators for the department.
  • Responded to general inquiries and internal/external customer concerns and monitored key performance indicators to rectify negative trends.
  • Tracked and analyzed key performance indicators and detected positive and negative trends and optimized operational efficiency.
  • Monitored key performance indicators of multiple facilities, personnel, and provided management support as needed.
  • Developed and implemented Job Work Standards and Key Performance Indicators for Medicine and Gelatin Department.
  • Monitored Key Performance Indicators to ensure no financial penalties were incurred for inaccurate information.
  • Promoted quality maintenance procedures, and capture key performance indicators related to planned maintenance.
  • Conducted learning need analysis and reviewed key performance indicators to suggest learning solutions.
  • Matched daily schedule with system demands, utilizing company key performance indicators.
  • Implemented a framework for measuring key performance indicators and customer related processes.
  • Developed and implemented incentive programs to promote meeting- exceeding key performance indicators.
  • Counseled employees for performance reviews and also necessary key performance indicators.
  • Developed measurable key performance indicators specific to accounts and their needs.
  • Prepared and presented reports to senior management on key performance indicators.
  • Coordinated development of information systems to monitor key performance indicators.
  • Manage daily operations driving improvement in all Key Performance Indicators.

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18. Human Resources

average Demand
Here's how Human Resources is used in Operation Supervisor jobs:
  • Reduced associate retention and increased unit morale by ethically administering proper human resources principles and instituting associate recognition and rewards program.
  • Provide appropriate communication with stakeholders and management regarding procedural changes, customer updates, human resources updates and policy changes.
  • Assist human resources by inter- viewing prospective customer service representatives, and processing terminations (both voluntary and involuntary).
  • Developed and implemented a standard of operating procedures for Human Resources/Training & Operations in 3 Different organizations of 100+ personnel.
  • Collaborated closely with Human Resources consultant to ensure operational strategies and decisions were aligned with HR and company guidelines.
  • Established effective relationships with human resources and manpower planning to ensure optimal schedule coverage and appropriate staff retention.
  • Contributed to successful on-boarding of qualified staff through participation in new hire orientations with Human Resources Department personnel.
  • Conducted interviews for potential candidates as well as worked with Human Resources to facilitate terminations of employment.
  • Partnered with Management and Human Resources on policy violation and applied appropriate corrective action when necessary.
  • Established and maintained effective communication and coordination with management, human resources and work force management.
  • Recognize and implement performance improvement plans when needed in consultation with Human Resources Business Partner.
  • Managed research and analysis operations; directed inventory/supply, human resources, and administrative functions.
  • Maintained confidentiality of thee Human Resources Department, financial and other proprietary company information.
  • Led collaboration with management in quality, transportation/dispatch, customer service and Human Resources.
  • Prepared and compiled HR Disciplinary Action Report and distributed to Management and Human Resources.
  • Coordinate with Managers and Human Resources to ensure adherence to Company policies and procedure
  • Documented performance concerns and worked with Human Resources to effectively manage poor performers.
  • Collaborated with the Human Resources Department to develop new internal Standard Operating Processes.
  • Perform Human Resources related functions including payroll, mentoring and disciplinary actions.
  • Participate with Spa Director and Human Resources Director in progressive disciplinary procedures.

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19. Data Entry

average Demand
Here's how Data Entry is used in Operation Supervisor jobs:
  • Supervised four clerical employees processing approximately 300 payment investigations that fell out of data entry system ensuring payments applied correctly.
  • Supervised approximately twenty data entry employees, implemented and trained employees to transition to new billing processing system.
  • Utilize computer skills in a Microsoft Windows environment and other software applications including data entry and database management.
  • Submitted periodically scheduled data reports which required accurate and timely data entry into US Government computer systems.
  • Provided supervision to check processing/data entry associates to ensure daily operational requirements and goals were met.
  • Operated personal computers, performed multimedia data entry, and performed scanning and retrieval systems functions.
  • Promoted rapidly from starting position as data entry operator to office manager to Operations Supervisor.
  • Maintained high productivity for a large-scale computer-based data entry system while leading a diverse workforce.
  • Delegated work assignments to data entry personnel, customer service representatives and clerical support staff.
  • Supervised all dock and data entry operations for the Chrysler controlled parts delivery operation.
  • Supervised 20-80 data entry operators engaged in converting forensic fingerprint data into electronic format.
  • Created and implemented No-Bill Reduction Program to eliminate human error during data entry.
  • Audited and managed multiple performance and Quality Department reports including data entry.
  • Work with management and non-management to oversee operations in Hub facility-Researching Data-Reports-Data Entry
  • Collect and retain all necessary documents for management and data entry personnel.
  • Supervised three persons, responsible for computer operations and data entry activity.
  • Managed data entry operators and quality assurance representatives for internal transfer agency.
  • Managed various reports and verified accuracy of data entry and documentation.
  • Organize and retain associates and costumers information for accurate data entry.
  • Maintained daily reports and audits by utilizing data entry applications.

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20. Ensure Compliance

average Demand
Here's how Ensure Compliance is used in Operation Supervisor jobs:
  • Provided necessary guidance to the operating divisions and corporate departments in order to ensure compliance with statutory and regulatory requirements.
  • Monitored production activity to ensure compliance with established procedures were followed resulting in low defect rates and increased quality standards.
  • Monitor Medicaid/Medicare sanctioning reports to ensure compliance with all regulatory agency requirements regarding prohibition of excluded provider participation.
  • Provide direction to branch staff on operational/regulatory procedures and ensure compliance with operational, security and audit procedures.
  • Conducted visits to departments to ensure compliance with operational requirements and to develop/maintain key relationships with department managers.
  • Supervised several correctional officers daily in a unit setting to ensure compliance of regulations was properly met.
  • Implement operation policies and procedures to ensure compliance with State and Federal regulations and internal compliance requirements.
  • Provide oversight and supervision to intelligence operations and ensure compliance with federal law and Army regulation.
  • Assisted the Clinic Operations Manager to ensure compliance with facility budget, maintenance and state/federal regulations.
  • Monitor incoming customer service calls at random to ensure compliance with established customer service requirements.
  • Contract management of security agreement to ensure compliance with legal requirements and business assurance standard.
  • Train employees and continually audit to ensure compliance with company procedures and individualized customer requirements.
  • Develop and manage relationships with owner/operators in the station and ensure compliance with vendor requirements.
  • Composed and circulated network reliability reports designed to ensure compliance with regulatory and operational guidelines.
  • Inspected work areas and operating equipment to ensure compliance with established Quality Assurance guidelines.
  • Conducted safety observations to ensure compliance with all safety policies of the organization.
  • Manage airport security badge log to ensure compliance with local airport operation authority.
  • Develop and modify global procedures to ensure compliance to regulations and internal requirements.
  • Performed quality assurance visits to subordinate units to ensure compliance with regulatory guidance.
  • Conducted Hi-Lo certification training and other standardized safety practices to ensure compliance.

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21. Daily Activities

average Demand
Here's how Daily Activities is used in Operation Supervisor jobs:
  • Provided professional development training to subordinates in order to improve the efficiency and effectiveness of daily activities in the command center.
  • Provide positive reinforcement and feedback to other departments to help facilitate a consistent process improvement approach to our daily activities.
  • Prepared written documents concerning operators performance, delegate work assignments, documented daily activities and pay time for all operators.
  • Expedite the daily activities of all operational functions ensuring client satisfaction is successfully achieved and company policies adhered to.
  • Coordinated daily activities and oversaw performance of staff in the large-lathe area in an ever-changing, union-driven environment.
  • Supervised daily activities of the unit coordinators as well as hiring/termination, performance evaluation and scheduling.
  • Prepared reports for daily activities to ensure effective metrics to aid accountability and measure performance.
  • Coordinated and supervised daily activities of business support, technical or production team or department.
  • Monitored daily activities, using information systems, and gathered information for reporting purposes.
  • Supervised 30 employees and executed daily activities by matching storage capacity with incoming shipments.
  • Ordered and maintained inventory of supplies used in daily activities related to operations.
  • Supervised daily activities, including shipping, distribution and receiving of overseas containers.
  • Tracked/managed service and operational performance metrics through monitoring of daily activities and reports.
  • Supervised daily activities of five dispatchers and assisted in dispatching duties as necessary.
  • Supervised daily activities of bilingual civilian personnel and local national teachers.
  • Reconciled volume variances to ensure credit and accuracy of daily activities.
  • Work closely with manufacturing and distribution to streamline daily activities.
  • Reported daily activities to operations manager in a professional setting.
  • Maintain strict productivity levels while accomplishing daily activities and routines.
  • Maintain appropriate documentation of daily activities and operations in general.

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22. Action Plans

average Demand
Here's how Action Plans is used in Operation Supervisor jobs:
  • Identify quality and performance improvement opportunities and collaborate with YNHH in the development of action plans to improve patient satisfaction.
  • Identified, analyzed, and addressed performance-related concerns which threatened achieving goals, with corrective action plans and education.
  • Administered company and regional programs related to safety practices and developed action plans to correct at risk behaviors.
  • Roll out action plans to insure conformance with standard operating procedures while ensuring compliance to contracted specifications.
  • Generated and analyzed quarterly sales reports for senior directors and suggested areas of development and action plans.
  • Worked closely with store managers and other leaders to identify opportunities for improvement and develop action plans.
  • Maximized efficiency of action plans to ensure the service center achieved planned productivity and load average.
  • Maintained documentation of daily action plans on equipment used to assure accurate delivery of time-sensitive packages.
  • Tracked continuous improvement opportunities where performance issues were apparent and provided leadership/action plans for gap closure.
  • Completed action plans and initiated measures to correct misconduct and made recommendations for formal discipline.
  • Monitor driver retention and implement driver retention improvement and corrective action plans, as required.
  • Develop and administer performance action plans by engagement and/or associate to ensure goals are achieved.
  • Prepared yearly performance appraisals; administered performance action plans up to and including dismissal.
  • Performed root cause analysis and developed corrective action plans related to deviations from procedure.
  • Developed and implemented emergency action plans to facilitate and organize activities during medical evacuations.
  • Presented performance assessments; recognized achievements & developed action plans around opportunities.
  • Implemented processes revolved around carrier discrepancies and developed action plans for resolution.
  • Perform quarterly internal audit and creating action plans for under achieving areas
  • Monitored and trended performance and recommend appropriate action plans.
  • Completed several action plans implemented by internal Compliance Department.

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23. Customer Complaints

average Demand
Here's how Customer Complaints is used in Operation Supervisor jobs:
  • Provided excellent customer service by researching customer claims, deescalating customer complaints, analyzing customer needs and recommending additional products.
  • Ensured all work areas were adequately staffed, promoted teamwork, encouraged career advancement and responded to any customer complaints/issues.
  • Provided missed appointment analysis to improve scheduling appointments, reduce customer complaints and improve Net Promoter Scores.
  • Resolved customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management.
  • Reduced customer complaints and increased failure detection by devising and implementing quality training program.
  • Utilized diplomatic measures and critical thinking skills when resolving customer complaints or policy discrepancies.
  • Improved dispatch functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Coordinated daily operations including daily business goals, managed and solved customer complaints.
  • Reduced damaged parts and customer complaints by implementing proven warehousing and shipment tactics.
  • Respond to customer complaints regarding abnormal environmental conditions and correct any system abnormalities.
  • Expedited customer complaints and consistently achieved a high level of customer satisfaction.
  • Provided excellent customer service and personally ensured customer complaints were positively resolved.
  • Handled customer complaints and escalations by taking ownership and follow-up with customers.
  • Provided employees with guidance in handling difficult/complex problems and resolving customer complaints.
  • Researched customer complaints and escalated situations providing solutions to complex issues.
  • Resolved escalated customer complaints and collected feedback for internal improvements for programming
  • Provided frequent operational feedback to quality control issues and customer complaints.
  • Recognized by general manager for ability to resolve customer complaints.
  • Managed customer complaints and assured customer satisfaction with quality service.
  • Handle complex customer complaints according to departmental guidelines and protocols.

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24. Quality Standards

average Demand
Here's how Quality Standards is used in Operation Supervisor jobs:
  • Evaluated and assessed skill development and provided feedback and coaching to achieve quality standards; created customized coaching strategies for individuals.
  • Coached and motivated inbound and outbound call center team of approximately 10 representatives to excellent quality standards and maximum sales.
  • Supervised both State Side and International Operations Teams which required implementation of processes, procedures, and production/quality standards.
  • Managed call monitoring by analyzing calls to ensure quality standards and customer experience initiatives were being met.
  • Promote superior customer service by meeting productions and quality standards and meeting contract standards for authorization processing.
  • Maintain productivity and quality records for associates and ensures compliance to productivity and quality standards.
  • Implemented operational plans to achieve designated objectives, established performance goals, and quality standards.
  • Coordinated with production department and material suppliers to ensure on-time delivery and quality standards.
  • Worked with Quality and Operations Management to improve operating efficiency and meet quality standards.
  • Coach and develop team members regarding quality standards and expectations to continually improve performance.
  • Monitored all warehouse procedures and policies, also maintained productivity and quality standards.
  • Planned staffing based on volume, monitored employee performance and met/exceeded performance/quality standards.
  • Ensured that production quotas and quality standards were consistently obtained and improved.
  • Attained established efficiency/productivity requirements while ensuring overall product quality standards are achieved.
  • Ensured the organization complied with site quality standards and safety requirements.
  • Coordinated initiative to re-engineer productivity and quality standards across multiple sites.
  • Established quality standards to increase overall internal and external expectations.
  • Develop my team to exceed company productivity and quality standards.
  • Maintained excellent housekeeping and quality standards and enforced GMP policies.
  • Adhered to established quality standards, cleanliness and safety conformance.

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25. Day-To-Day Operations

average Demand
Here's how Day-To-Day Operations is used in Operation Supervisor jobs:
  • Facilitated inter-departmental job duties; responsible for disciplinary action; interviewed potential employees; responsible for day-to-day operations; preparation of payroll
  • Monitored jobs and equipment to ensure proper performance and effectiveness for services needed as well as assisting in day-to-day operations.
  • Managed the day-to-day operations of the department including audit functions, maximization of revenue potential, and financial report preparation.
  • Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations.
  • Directed all day-to-day operations for seven record centers around the Puget Sound for this prominent worldwide information management services company.
  • Managed day-to-day operations to implement cost containment strategies, volume reporting, and analysis of operational performance and production drivers.
  • Supported day-to-day operations with the Operations Manager by performing logistical and administrative tasks necessary to maintain the business unit.
  • Formulated business structure and policies to manage day-to-day operations, client relations, project management, and financial stability.
  • Administered the day-to-day operations for internal teams while providing excellent service for new applicants on individual and family plans.
  • Ensured the delivery of accurate communication to all concerned parties and ports in vessel rotation during day-to-day operations.
  • Manage day-to-day operations with a focus on route efficiency through appropriate interaction with branch personnel and route analysis.
  • Perform safety and quality control audits and observations in order to eliminate safety hazards in day-to-day operations.
  • Assisted Operations Manager and Warehouse Manager with day-to-day operations of a high volume wholesale beverage warehouse.
  • Directed day-to-day operations and logistics of non-traditional media services interfacing with staff and client roster.
  • Served as the lead correspondence clerk providing support of day-to-day operations and quality administrative duties.
  • Supervised day-to-day operations of a Consolidated Brigade Dining Facility that supported over 1500 personnel.
  • Procured equipment for day-to-day operations and for specialized engineered projects requiring long lead times.
  • Coordinate day-to-day operations of pilot testing facility to prove engineering and chemical design concepts.
  • Supervised day-to-day operations for the assigned area, partnering as necessary with other departments.
  • Supervised six Directors and provided oversight of day-to-day operations of each assisted living facility.

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26. Performance Management

average Demand
Here's how Performance Management is used in Operation Supervisor jobs:
  • Staff development and performance management evaluations through coaching and annual evaluations Creation and monitoring of internal and external department operations manual.
  • Assisted in the development and implementation of a formalized performance based scorecard to aid in an equitable performance management process.
  • Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training and corrective action plans.
  • Managed Human Resource and Operational responsibilities with employee relations, recruiting, performance management, and promotional opportunities.
  • Lead performance management and disciplinary action activities, providing valuable performance feedback and consistent code of conduct enforcement.
  • Have extensive experience conducting interviews, making hiring decisions, and engaging in performance management and employee development.
  • Led Performance Management team responsible for preparing 26 employee Business-to-Business electricity sales & customer retention team for success.
  • Lead and develop an effective team through communication, performance management, development plans and reward/recognition practices.
  • Set daily goals for Customer Service representatives and tracked monthly and quarterly numbers for performance management.
  • Recommended staffing levels and performance management actions including hiring, terminations, promotions and salary actions.
  • Fostered productive work environment through astute performance management, communication with union stewards and team coaching.
  • Provide direct supervision of 50 professional drivers including scheduling, dispatching, safety and performance management.
  • Created innovative strategy within Positive Performance Management (PPM) guidelines to correct operator performance issues.
  • Provide direct feedback, performance management interviews, and yearly performance evaluations to shift supervisors.
  • Trained and developed assigned employees in a team environment while maintaining effective performance management skills.
  • Manage human resource activities including hiring, coaching, developing and following performance management process.
  • Established employee development and performance management programs that offered employees continual training and advancement opportunities.
  • Manage department staff to include ultimate responsibility for hiring, orientation and performance management.
  • Conducted training and development, interviewing and hiring, and evaluations and performance management.
  • Created and implemented sales tracker to increase awareness around recognition and performance management.

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27. Kronos

average Demand
Here's how Kronos is used in Operation Supervisor jobs:
  • Assisted other management and report clerks in operation of Timekeeper/KRONOS payroll system.
  • Maintain timekeeping system (KRONOS) for up to 60 employees to ensure all payroll is accurate and completed bi-weekly.
  • Gained Proficient knowledge in KRONOS payroll system as well as I-Make inventory, production and yields tracking system.
  • Approve and updated all weekly time schedules for the Hourly Team Members using the KRONOS time management system.
  • Entered time and attendance for 250 store associates daily in KRONOS system.
  • Managed labor and operating expenses to meet budgeted goals by utilizing KRONOS.
  • Administered HR initiatives: KRONOS timekeeping, annual performance appraisal.
  • Use KRONOS system to record and monitor employee time cards.
  • Review the KRONOS database for all hourly employees.
  • Enter payroll into KRONOS System.
  • Completed weekly payroll for 60 manufacturing employees using Kronos timekeeping system.
  • Performed manifesting of trailers and monitoring of Kronos operation.
  • Prepared payroll sheets using PeopleSoft/Kronos timekeeping system.
  • Submitted payroll to Kronos timekeeping system.
  • Maintained Kronos timekeeping and appraisal reviews.
  • Complete payroll utilizing Kronos system.
  • Maintain Kronos timekeeping and attendance.
  • Administered payroll using Kronos system.
  • Skilled in use of WMS/RF, Kronos, Lotus Notes, Lightening Pick, Crystal Reports and all Microsoft Office systems.
  • Managed payroll by overseeing punches in Kronos Time Clock Manager; looking for missed punches or clocking in early or late.

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28. Inventory Management

average Demand
Here's how Inventory Management is used in Operation Supervisor jobs:
  • Ensured inventory integrity and customer satisfaction by managing timely and accurate picking, packing, shipping, and bag inventory management.
  • Developed and distributed user training manuals in the areas of order processing, returns management, inventory management and warehouse management.
  • Evaluated material handling and storage techniques, order processing, labor management and inventory management to promote efficient operations.
  • Observe associates conducting Inventory Management System (IMS) procedures and ensure operations are being performed correctly and accurately.
  • Conducted studies into new methods-increased inventory management accuracy from 59% to 99% throughout warehouse inventory locations.
  • Collaborated with quality assurance teams to ensure inventory management efforts aligned with system deliveries and business processes.
  • Implemented new inventory management strategies, which have greatly improved inventory metrics that go above company average.
  • Maintained organizational fulfillment, inventory management, customer service & billing in accordance with corporate goals.
  • Oversee all branch warehouse operations including: safety management, inventory management and warehouse best practices.
  • Selected as an Inventory Management Specialist assigned with reviewing and creating inventory codes at other jurisdictions.
  • Inventory Management - Monitors all aspects of the credentialing inventory to ensure proper turnaround for processing.
  • Warehouse responsibilities include inventory management, scheduling, training of multiple departments, and shipping/receiving activities.
  • Ensured inventory integrity by timely and accurate receiving, picking, shipping, and inventory management.
  • Improved inventory management and resolved discrepancies by leveraging staff to cycle count and audit merchandise.
  • Improved the inventory process by managing the successful implementation of a computerized inventory management system.
  • Assisted leadership in daily operations in regard to all acquisition and inventory management matters.
  • Handle laundered inventory management for piece work as needed for emergency and non-emergency circumstances.
  • Inventory Management- Responsible for managing inventory levels through analyzing sales data and market trends.
  • Produced weekly and annual reports on sales data, labor productivity and inventory management.
  • Utilized inventory management skills to track and compute petroleum inventory requirements for the organization.

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29. Special Projects

average Demand
Here's how Special Projects is used in Operation Supervisor jobs:
  • Communicated and facilitated with internal and external customers regarding deadline for special projects for team or ongoing clinical study.
  • Designed and implemented special projects removing client material and warehouse projects involving auditing, purging and transferring client material.
  • Provided assistance to the Operations/General manager and Director on special projects/testing materials as required by the identified vendors/manufacturers.
  • Monitor and coordinate special projects to ensure effective and accurate implementation within prescribed time frames.
  • Planned, executed, and completed special projects that positively impact organizational quality performances.
  • Maintain the internal market-based pricing system, oversee contract administration and supervise special projects.
  • Participated on special projects and completed necessary classes and training workshops as required.
  • Worked with Senior Management on policy development, process improvement and special projects.
  • Support senior management with daily reports analysis and special projects.
  • Interfaced extensively with sales on capacity planning for special projects.
  • Provided support as needed for special projects as directed by management
  • Participated on several special projects enhancing overall process improvement.
  • Performed special projects while simultaneously resolving multiple technical issues.
  • Supervised clinical operations team workload and special projects.
  • Participated in Special Projects to improve customer experience.
  • Completed special projects as assigned by Facility Manager.
  • Participate in department special projects as assigned.
  • Perform special projects/assignments as needed.
  • Lead special projects related to the execution or enhancement of the Affiliate Relations, Network (OTT) and Broadcast Operations.
  • Developed and managed a special projects team of 12 teammates for third shift responsible for product movements and from multiple departments.

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30. Sigma

low Demand
Here's how Sigma is used in Operation Supervisor jobs:
  • Completed a Six Sigma Greenbelt project resulting in reduced response time to environmental condition alarms for refrigerator and freezer storage units.
  • Increased facility performance at cost by developing and implementing new processes that better aligned with Six Sigma and Continuous Improvement methodologies.
  • Improved Relationship Management with Customer Engineer Stakeholders for positive quarterly and annual machine statistic trends; utilizing Six Sigma 5s.
  • Developed LEAN Six Sigma operating process evaluations; initiated improvements to Quality Control, customer support, and problem resolution.
  • Participated in Six Sigma team that identified and minimized unnecessary processes, resulting in efficient communications and improved customer satisfaction.
  • Implemented initiatives to increase facility performance at cost through leverage of Six Sigma and Continuous Improvement guidelines.
  • Incorporated LEAN Six Sigma principles and conceptual ideas to help improve overall efficiency and productivity.
  • Worked closely with the Continuous Improvement Department utilizing the Six Sigma Principals for process improvements.
  • Managed implementation of Lean Six Sigma Program to generate a continuous improvement based culture.
  • Improved process flow using Six Sigma tools to eliminate wasted time and increase productivity/efficiency.
  • Streamline the operation with the operation and analytically utilize LEAN and Six Sigma methodology.
  • Implemented continuous improvement initiatives by way of lean manufacturing and six sigma standards.
  • Implemented cost-effective programs utilizing Lean/Six Sigma methodologies to promote company growth and profit.
  • Enhanced company efficiency and employee engagement by incorporating Lean Six Sigma concepts.
  • Introduced Six-Sigma methodology to Supervisors and Management Staff by completing Lean projects.
  • Directed and implemented Six Sigma projects from inception to finalization.
  • Spearheaded narcotics cage redesign using Lean Six Sigma methodologies.
  • Drive Six Sigma projects and promote continual improvement initiatives.
  • Obtained Green Belt certification for Six Sigma Methodology.
  • Facilitate Kaizen-Lean Six Sigma Continuous improvement projects.

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31. ATM

low Demand
Here's how ATM is used in Operation Supervisor jobs:
  • Promoted a positive atmosphere of encouragement and professional development among staff along with an environment of caring and stability for students.
  • Manage direct reports to maintain a professional business atmosphere that encourages performance excellence, collaboration, and staff retention.
  • Participated in facility inspections to examine entire building including infrastructure, equipment, design, and general atmosphere.
  • Reviewed technical manuals and similar materials developed outside of the department to fine-tune the treatment of daily operations.
  • Performed operational tasks such as ATM reconciliation, night depository bags and provided information for operational audits.
  • Managed branch operations adhering to operating principles and standards while maintaining a customer friendly atmosphere.
  • Monitored and recorded patient responses to treatment and communicated study data to investigators.
  • Fostered an atmosphere of safety and excellence which endorsed employee engagement and efficiency.
  • Created customer-friendly atmosphere by demanding superior customer service from entire staff.
  • Coordinate and maintain professional atmosphere for Celebrity & Customer arrivals.
  • Enhanced staff morale by fostering a collaborative team-building atmosphere.
  • Managed a treatment facility for several hundred personnel.
  • Developed future leadership and maintained a professional atmosphere.
  • Managed ATM operations for accurate settlement procedures.
  • Processed yearly/quarterly/monthly vault and ATM audits.
  • Submitted data for disposal profiling if treatment was successful or recommend what treatment was still required to meet RCRA disposal regulations.
  • Remained compliant with HIPAA Law and state regulations while transcribing patient demographics, family histories, and diagnostic procedures and treatments.
  • Maintained ATM, TCD's and Teller dispenser units, balanced out cash drawers, and served as vault custodian.
  • Handled daily reports/auditing branch and ATM balancing, Vault custodian of branch cash, ATM cash, and teller cash.
  • Work closely with State inspectors for waste treatment, storage and disposal to ensure all RCRA permit requirements were met.

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32. LTL

low Demand
Here's how LTL is used in Operation Supervisor jobs:
  • Organize routing for the LTL operation and managed On-Demand delivery operations comprised of Exclusive, Rush, and Same Day deliveries.
  • Supervised in pick pack operation with nearly 1,000 orders per day shipping via UPS/FedEx Parcel along with T/L and LTL Shipments.
  • Utilized UPS, RPS and Fed Ex computerized systems to ship packages- ensured prompt departure of priority packages and LTL shipments.
  • Supervised all daily tasks for Mail innovations, Basic, UPS Ground, XPO, Retail LTL, Priority mail.
  • Managed operations for Anchorage, AK terminal including driver dispatch-Air Freight, Ocean Shipping, LTL, Rail, TL.
  • Checked and processed in/out OTR drivers; LTL, assigned dock doors, verified seals, inspected dock plates etc.
  • Assisted dock supervisors with management of the freight and merchandise on inbound and outbound side of the LTL terminal.
  • Work with Supply Change Solutions to ensure LTL, TL and international shipments were processed for on time delivery.
  • Consulted with Campbell's and Tropicana on rate negations with LTL and truckload contracts and on time delivery reports.
  • Performed audits on LTL, TL, Ocean and Air freight invoices and reviewed bills of lading for accuracy.
  • Assisted in routing and dispatching private fleet, contract carrier, and LTL loads at maximum cube utilization.
  • Supervised all facets of operations for this leading LTL trucking company employing 30+ union members at this facility.
  • Experience with LTL and FTL, domestic and international shipping, receiving, and SIMS inventory control management.
  • Scheduled and taught classes in classification and general LTL use to all members of Operations and Customer Service.
  • Maintained direct contact with customers to solve carrier related issues in coordination with the XPO LTL sales department.
  • Joined the team at American after graduating from college and gained great experience in the LTL freight business.
  • Supervised the operations of a 36 door LTL terminal with a team of as many as 30 employees.
  • Supervised 20+ employees in everyday processes involving picking, packing and shipping in FTL, LTL and Parcel.
  • Provided oversight to the direction and accuracy of movement of inbound and outbound Express and LTL freight.
  • Intimate knowledge of the import/export and ocean, 3PL environment, LTL, TL and Cross dock.

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33. Training Programs

low Demand
Here's how Training Programs is used in Operation Supervisor jobs:
  • Monitored anti-money laundering adherence, reviewed transactions, conducted training programs and oversaw all day-to-day functions to ensure efficiency and compliance.
  • Established new training programs for new personnel and enforce policies and standards for organization readiness within a 3,000-person organization.
  • Commended for implementing Effective Training Programs for the Organization by utilizing new Computer Applications that improved the overall efficiency.
  • Researched and implemented optimal personnel training techniques to identify clear objectives in necessary procedural training programs for staff.
  • Developed and presented standard operation policies/procedures, and training programs, including daily in-service training for all lifeguards.
  • Designed and implemented coaching along with training programs to develop staff, facilitated efficiency, and improved performance.
  • Developed and implemented training programs for all organizational personnel using tools to process operational and administrative information.
  • Developed inter-departmental training programs, procedures and guidelines ensuring sound operational and administrative controls are executed.
  • Managed all aspects of the training programs and developed standard operating procedures to ensure mission accomplishment.
  • Increased productivity significantly through hands-on management, strong organizational skills, and effective training programs.
  • Developed and delivered multiple coaching and cross-training programs designed to improve quality and performance.
  • Supervised, motivated, mentored, and evaluated employees and facilitated effective training programs.
  • Established operating schedules, training programs and manpower requirements for DOE development projects.
  • Spearheaded development and implementation of training programs for both internal and external staff.
  • Plan and develop on-the-job training programs for employees and career development with senior Management
  • Created and implemented various training programs ultimately achieving positive variance and training initiatives.
  • Scheduled and implemented daily operations, training programs, administrative and communication procedures.
  • Volunteered to coordinate the departments training programs for regulatory and developmental training.
  • Developed and implemented training programs which minimized losses and customer impacts.
  • Assist Training Coordinator with development and implementation of various training programs.

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34. Company Standards

low Demand
Here's how Company Standards is used in Operation Supervisor jobs:
  • Develop operations employees to meet and/or exceed performance expectations and conduct company standards for personal safety, productivity, and quality.
  • Collaborated with Area Operations Manager to monitor performance, ensure associates met or exceeded company standards and customer service expectations.
  • Supervised and coordinated over 40 associates, ensuring individual and departmental productivity and performances met and exceeded company standards.
  • Utilized extensive critical thinking and negotiation skills to influence appropriate resolution for customers, while maintaining key company standards.
  • Managed contractor performance on a daily/weekly basis and ensured company standards for safety were met or exceeded.
  • Monitor maintenance of all parking facilities to ensure cleanliness to company standards and to minimize company liabilities.
  • Disciplined subordinates when violations of company standards, policies and work ethics within union guideline agreement.
  • Ensured company standards are met by following time sensitive guidelines in accordance with microbiological research procedures.
  • Revamped 3PL operation by proactively reducing operating cost while fulfilling contractual agreements and company standards.
  • Provide constant communication and follow-up with other departments to obtain a high level of company standards
  • Manage daily operations ensuring integrity of company standards, policies, and safety requirements.
  • Monitor QA/QC parameters ensuring compliance with Company standards and verify completion of supporting documentation.
  • Administered disciplinary actions to hourly employees when necessary to maintain high company standards.
  • Ensured condos/units exceeded company standards for incoming guests to ensure positive customer experience.
  • Trained subordinates to maintain company standards and participated in continuous improvement activities.
  • Document and utilize current production procedures to improve company standards within production.
  • Administer employee improvement plans while holding workforce accountable in maintaining company standards.
  • Created training manual used by district and later incorporated into company standards.
  • Created and updated department procedures and maintained operations according to company standards.
  • Fulfilled event arrangements in agreement with group requirements and company standards.

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35. Hazmat

low Demand
Here's how Hazmat is used in Operation Supervisor jobs:
  • Conducted HAZMAT guidance in accordance with Department of Transportation for redeployment from Operations Iraqi Freedom and providing administrative support.
  • Produced and presented HazMat training programs to union employees that ensured employees properly handled potentially dangerous materials.
  • Verified Material Safety Data sheets and ensured proper handling of HAZMAT Investigated incidents and prepared reports.
  • Provided HAZMAT emergency response services to the California Department of Transportation.
  • Conducted cargo international/domestic shipping and receiving according to TSA and HAZMAT regulations and Aircraft Operator Standard Security Program (AOSSP).
  • Monitor and adhere to Con Way Safety policies and procedures and to DOT regulations as well as OSHA and HAZMAT regulations.
  • Produced all HazMat paperwork to ship over 1,100 items without any discrepancies; while establishing 6 Hazardous Material Accumulation Points
  • Coordinated training for 71 HAZMAT employees to close outstanding corrective action request that had been open since 1999.
  • Served as member of HAZMAT team and managed all training, orientation and safety programs for entire facility.
  • Ensured operational compliance to all OSHA, HAZMAT, EPA, FMCSR, DOT, and company policies/procedures.
  • Trained employees for increased operations efficiency to ensure compliance of DOT, FAA, IATA & HazMat procedures.
  • Coordinate with warehouse and ramp supervisors as well as down line stations about any over-sized cargo or HAZMAT.
  • Supervised inbound/outbound logistics section delivering supplies, equipment, electrostatic discharge, HAZMAT, and classified materials.
  • Dispatched and planned loads and ensured compliance with DOT, EPA, HazMat requirements, and OSHA.
  • Review load plan and HAZMAT loading to ensure driver safety and DOT requirements are not violated.
  • Facilitate a safe work environment by overseeing compliance with Cameron, OSHA, and HazMat requirements.
  • Respond, contain, and report all chemical (HAZMAT) spills to customer and CHEMTREC.
  • Conducted safety and HazMat meetings, and monitored production verses production goals on a per-shift basis.
  • Prepared Annual Waste LQG report and US Department of Transportation HAZMAT Security Awareness Module.
  • Managed the evening Aircraft operation as well as HazMat inspection and International freight Forwarding.

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36. WMS

low Demand
Here's how WMS is used in Operation Supervisor jobs:
  • Utilize systems training/dept to troubleshoot problems in customer-oriented WMS system.
  • Recorded daily data using WMS System warehouse management system.
  • Entered data into Microsoft Excel to load and manipulate data and to produce reports using Crystal reports and the WMS system.
  • Verified required inbound/outbound receipts with floor lead, ensuring that all products are properly counted and received into WMS system.
  • Exhibit judgment and understanding of MX sub-assembly line with ability to operate Bobcat EBC reports and verify inventory in WMS.
  • Utilize a Warehouse Management System (WMS) to ensure receiving and shipping procedures are followed to maintain inventory accuracy.
  • Navigate WMS (SAP) to ensure transactions and processes are completed in line with customer and KN requirements.
  • Worked directly with Warehouse Management System (WMS) providers to create a more efficient and customized warehouse operation.
  • Utilized WMS to wave, manifest, research cartons, inventory control, product slotting, and quality assurance.
  • Charged with allocating and managing manpower based on workload priority in this WMS (DM Plus 5.2) environment.
  • Performed various transactions of materials management using WMS and SAP (using RF equipment) in system interfacing.
  • Led team of 11 employees to implement new WMS CLICK in Master Distribution Center in Lebanon, IN.
  • Utilized XATA, WMS, Paragon, and other platforms to monitor and document warehouse and transportation activities.
  • Use customer supplied Warehouse Management System (WMS) for receiving, shipping, inventory, and tracking.
  • Maintain all knowledge applicable to the WMS/ all other systems used and identify resolution when problems arise.
  • Coordinated a new start-up customer with their SAP/WMS systems to ensure accuracy and security within both networks.
  • Supported the implementation of a WMS from a manual process during the merger of two business units.
  • Streamlined daily inventory control based on audits & cycle counts (WMS & MGO systems).
  • Assist in different areas of the warehouse with Troubleshooting PC hardware and software (WMS).
  • Managed the development and launch of WMS and Financial Inventory install of 3 Gap Inc. facilities.

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37. Warehouse Operations

low Demand
Here's how Warehouse Operations is used in Operation Supervisor jobs:
  • Major role in creating synergy between sales, customer service and warehouse operations to increase over-all internal communications and processes.
  • Supervised and assisted in managing warehouse operations, including inbound receiving, outbound order fulfillment and shipping as lead supervisor.
  • Conduct Warehouse operations in accordance with established procedures and policies while keeping management informed on all Warehouse activities.
  • Develop operating/maintenance budget for warehouse operations based on detailed forecasts and manage operations effectively within the budget.
  • Managed and executed cycle counting process in distribution and warehouse operations resulting in 99% accuracy.
  • Manage warehouse operations, including all inbound and outbound shipments to ensure accuracy and timely completion.
  • Implemented standardized practices for operation, staff scheduling, inventory, warehouse operations, and shipping/receiving.
  • Provide continuous improvements in all facets of warehouse operations; ensure current and accurate inventory levels.
  • Coordinate and supervise the daily and weekly activities that occur within transportation and warehouse operations.
  • Specialized in warehouse operations, but was eventually crossed-trained in delivery operations as a router.
  • Oversee daily warehouse operations to consistently exceed customer requirements for order fulfillment and inventory accuracy.
  • Managed multiple warehouse operations in storing finished product and arranged the logistics in domestic/international transportation.
  • Managed warehouse operations, which consisted of inventory, expediting inbound and outbound shipments.
  • Evaluate and recommend changes in preferred work methods to increase productivity of dispatch/warehouse operations.
  • Supervised project and warehouse operations for major client requiring outsourced facility management services.
  • Supervised 45-70 employees' daily production assembly and quality activities within warehouse operations.
  • Formulated Standard Operating Procedures for warehouse operations in the grater northern Virginia area.
  • Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols.
  • Planned, directed and implemented warehouse operations to meet productivity and service goals.
  • Make recommendation to the Operations Manager on programs to improve warehouse operations.

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38. Operations Staff

low Demand
Here's how Operations Staff is used in Operation Supervisor jobs:
  • Supervised park operations staff * Coordinated staff and event scheduling * Maintained operations within allocated budget * Balanced daily cash revenues
  • Supervised an operations staff of 20 in an online and batch manufacturing production environment supporting multiple users worldwide.
  • Supported section manager in providing guidance and operational knowledge to new business and managed money operations staff.
  • Coordinate training activities to ensure that all operations staff is properly trained to implement project activities effectively.
  • Supervised vault operations staff; operational policies and procedures; and monitored controlling operational costs.
  • Supervised network operations staff of five monitoring and troubleshooting switches and trucking in national voice network
  • Supervised 15-20 operations staff to purchase home mortgages while exceeding productivity and quality standards.
  • Supported the development of paint operations staff to meet competency and performance expectations.
  • Supervised the operations staff, including order processing, shipping and material documentation.
  • Acknowledged individual and group golfer needs proactively while supervising the operations staff.
  • Assured all video operations staff was working within the established security guidelines.
  • Tracked all unload operations staff and coordinated labor distribution with other Supervisors.
  • Performed operations staffing reviews, scheduling, writing operational procedure and training.
  • Participate in conducting monthly staff/EC meetings monitor attendance/punctuality of Eligibility Operations staff.
  • Provided intensive training to operations staff on Medi-Cal and County programs regulations.
  • Provided supervision for operations staff of 5 supporting regional Claims organization.
  • Direct Supervisor for operations staff at Automotive OEM Glass Manufacturer.
  • Develop and maintain customer service capabilities among all operations staff.
  • Supervised operations staff of 12 operators providing weekend coverage.
  • Trained 10 operations staff specialist on radio communications procedures.

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39. Company Goals

low Demand
Here's how Company Goals is used in Operation Supervisor jobs:
  • Managed a union environment from an objective viewpoint and worked harmoniously with union representatives to accomplish both union and company goals.
  • Disseminated information relevant to the efficient and effective use of departmental resources and administrative requirements to meet company goals and requirements.
  • Advised management and pursued resources and assisted supporting organization and to complete company initiatives and to obtain company goals.
  • Monitored, Developed and Trained team members to achieve Personal/Company goals while maintaining professional relationships with the customer.
  • Oversee facility operations ensuring building requirements and proposed plans are met for established budget to meet company goals.
  • Produced Excel spreadsheets to reflect consistency in meeting or exceeding company goals in productivity and performance.
  • Provided Management with quarterly update performance reports and emphasized business planning to meet/exceed company goals.
  • Implement and assist in developing long-term strategic planning of company goals and personnel development objectives.
  • Developed and implemented safety programs on shift and coordinated efforts to attain company goals.
  • Assisted management in improving safety and productivity to meet/exceed company goals.
  • Manage territory performance based on the successful achievement of company goals.
  • Participate in proactive team efforts to achieve departmental and company goals
  • Generate opportunity for the associates while achieving company goals.
  • Motivated employees to accomplish individual and company goals.
  • Managed 55 employees at YRC-Roadway; motivate, train and inspire staff to meet and achieve company goals in record time.
  • Lead team to successfully performing on company goals during daily, weekly, monthly, quarterly, and annual 1:1's.
  • Coordinated and conducted employee evaluations in an atmosphere that promoted professional growth so they can fully achieve company goals and objectives.
  • Maintain level of standards in relation to Safety, Production, Quality and Load Average, to accomplish Company Goals.
  • Conducted weekly 1:1's to go over progress and career goals to help agents meet their personal and company goals.
  • Created and implemented strategic plans to meet short and long term objectives, guaranteeing customer and company goals were met.

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40. Hazardous Materials

low Demand
Here's how Hazardous Materials is used in Operation Supervisor jobs:
  • Galvanized an improvement of disposition and handling of Hazardous materials while serving as team member to complete proper documentation.
  • Supervised waste water and air pollution control units with extremely hazardous materials without a record-able injury or illness.
  • Administered new hire training and certification updates regarding safety, hazardous materials, quality assurance and company policies.
  • Improved customer service by effectively training employees on company procedures; provided certified training courses on hazardous materials.
  • Coordinated with logistics director to provide appropriate supply and inventory levels and applied hazardous materials regulations as appropriate.
  • Adhered to OSHA and other relevant safety and regulatory requirements, including environmental and hazardous materials standards.
  • Prioritized and scheduled work for daily operations, including correspondence of Hazardous and Non-Hazardous materials.
  • Facilitate expedited shipments, provide focused problem-solving skills, oversee safety and hazardous materials issues.
  • Lead field operations for crews engaged in hazardous materials cleanup and contaminated soil removal.
  • Supervised correct disposal of hazardous materials operations, irregulars operation and sorting operation.
  • Coordinate disposition of hazardous materials in compliance with Federal and State requirements.
  • Ensured compliance with all Department of Transportation and hazardous materials regulations.
  • Monitored Hazardous materials by enforcing Occupational Safety and Health Administration standards.
  • Handle emergency and non emergency situations pertaining to hazardous materials.
  • Provided proper documentation and control of hazardous materials in shipments.
  • Train employees in hazardous materials safety practices and identification.
  • Maintained and oversaw dispersing of chemical and hazardous materials.
  • Provided certified training courses on hazardous materials.
  • Managed all Hazardous Materials for outbound operation.
  • Experience loading and unloading hazardous materials.

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41. New Accounts

low Demand
Here's how New Accounts is used in Operation Supervisor jobs:
  • Performed cold calling and telemarketing to establish new accounts for industrial and hospitality divisions.
  • Provided customer service including opening new accounts and cross selling different products.
  • Compile information about new accounts and enter information into database.
  • Supervised and oversaw day-to-day operations of new accounts.
  • Administered new accounts and prepared reports to be submitted to management on monthly basis and trained new staff in sales production.
  • Supervised new accounts representatives and teller line, making sure all daily work is done following all bank procedures and regulations.
  • Support sales reps in opening new accounts and upgrading existing service as well as assisting customers with account and billing questions.
  • Perform Daily meetings with crew and discussing items pertaining to reaching our goals and new information about new accounts and regulations.
  • Solicited new accounts and lobbied to obtain additional displays in existing accounts through interaction with both store level and corporate personnel.
  • Resolve all customer issues and facilitate new accounts development and recommend appropriate new selling techniques and resolve all customer issues.3.
  • Filled in for teller and banker positions when needed; performed all teller transactions and procedures and/or opened new accounts.
  • Supervised a team of eight tellers, three new accounts representatives, and two loan officers for day-to-day bank operations.
  • Open new accounts, input loans and perform general maintenance for customers as well as administer payroll for staff.
  • Continue to meet and exceed sales quotas on products and services and acquire new accounts on a consistent basis.
  • Originated and processed home loans, home equity lines of credit, personal loans, and opened new accounts.
  • Worked in a fast paced environment, providing excellent customer service and supervision of tellers and new accounts.
  • Set up new accounts, data entry, provided excellent customer service to customers as well as technicians.
  • Assisted in the opening of new accounts, and coached team to ensure consistency and exceptional customer service.
  • Supervised, oversaw and monitored the activities of all Tellers, new accounts, wire and remittance functions.
  • Manage the start-up of new accounts including scheduling of staff and review of work content with new staff.

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42. Direct Supervision

low Demand
Here's how Direct Supervision is used in Operation Supervisor jobs:
  • Fast decision making -Self motivation -Well communication skills -written communications -Team leading/Structure -Meet production quotas Direct Supervision experience -office -Load -Unload -Sort
  • Direct supervision of 40-45 employees with supervisory responsibility of 150. Review downloaded orders versus completed orders on a regular daily basis.
  • Administered human resource functions including interviewing and hiring, conducting performance reviews, and providing direct supervision.
  • Provided direct supervision for day-to-day operations in support of the protection of resources vital to national security.
  • Provided direct supervision of all customer service representatives, inventory control clerks, and administrative assistants.
  • Provided direct supervision to day-to-day operations and administration of the Logistics and Embarkation Section and personnel.
  • Conduct subsequent dives under an instructor's indirect supervision for Discover Scuba Diving participants.
  • Direct supervision and accountability of Business Office and Referral Department daily functions.
  • Provide direct supervision to warehouse personnel, specifically warehouse supervisors/ leads.
  • Direct supervision of Packaging Operators, Packaging Mechanics and Material Handlers.
  • Direct supervision and ongoing training of derivative collateral team members.
  • Monitor productivity and performance for all employees under their direct supervision
  • Provide direct supervision to Technical force, including workload prioritization.
  • Direct supervision of four utility clerks and two operations coordinators
  • Direct supervision of 11-45 permanent and contingent pharmacy technicians.
  • Provide direct supervision to warehouse personnel.
  • Direct supervision of 29 security personnel.
  • Direct supervision of nine individuals.
  • Provide direct and indirect supervision to all operations staff, ensuring the adherence to government policies, guidelines, and regulations.
  • Provided direct supervision over credit approval, problems solving and attention to detail cash handling, opening and closing of the store

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43. External Customers

low Demand
Here's how External Customers is used in Operation Supervisor jobs:
  • Provided exceptional customer service to sales and established strong relationships with both internal and external customers, vendors and service providers.
  • Reward employees for innovation and calculated risk-taking, excellent performance and exceptional efforts to satisfy both internal and external customers.
  • Coordinated and facilitated the assignment of schedules for drivers, freight pickup as well as negotiated/coordinated contracts with external customers.
  • Provided a professional environment with relation to external customers and vendors such as drivers, dispatchers, and customer representatives.
  • Provided world-class customer service for internal and external customers to include multitasking in a fast- paced, high-demand environment.
  • Served as product expert to internal/external customers by answering trouble shooting internet e-commerce and catalog issues and provide resolutions.
  • Worked closely with both internal and external customers maintaining positive customer relationships and contributing to customer retention goals.
  • Process calls; answer specific inquiries from internal-external customers and taking appropriate follow-up action to resolve customer needs.
  • Build and maintain effective working relationship with all levels of internal/external customers to ensure long-term and successful partnerships.
  • Incorporated interpersonal skills to retain good communication and to develop good rapport with internal and external customers.
  • Deliver excellent customer service to our internal and external customers ensuring accuracy and quality of our trailers.
  • Presented data trends and provided insight while communicating interpretations of best practices to internal and external customers.
  • Ensured goal attainment, problem resolution and excellent customer service when assisting internal and external customers.
  • Reviewed and approved daily dispatch of all service providers ensuring satisfactory service to our external customers.
  • Defused escalated situations from guests/employees/external customers on a regular basis while providing top customer service.
  • Provided guidance, assistance and communications with internal and external customers to avoid reimbursement issues.
  • Managed policies and processes to ensure all internal and external customers receive excellent customer service.
  • Interact with internal and external customers to facilitate efficient operations and achievement of Company goals.
  • Ensured quality service and effective operations support for all assigned internal and external customers.
  • Maintain a professional and appropriate interaction with independent contractors, vendors, internal/external customers.

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44. Technical Support

low Demand
Here's how Technical Support is used in Operation Supervisor jobs:
  • Managed and evaluated four Satellite Communications specialists and provided technical support, training and assistance to improve their performance.
  • Earned consistent, performance-based promotion through project management and technical support management roles within this highly structured world-class enterprise.
  • Directed MIS operations as well as technical support and maintenance/troubleshooting of multiple sales systems for inbound/outbound telemarketing center.
  • Interfaced with technical support and customer service department to ensure that orders were shipped accurately and successfully.
  • Mentored and supervised a team of 15 Technical Support Representatives and one Senior Representative.
  • Transitioned into role supervising commercial technical support operations in a high-volume environment in 2011.
  • Provided technical support and gained extensive troubleshooting experience with computers and camera equipment.
  • Supervised technical support staff; responsible for scheduling and monitoring projects.
  • Provided superior technical support to UPS employees using enterprise logistics applications.
  • Provided leadership and technical support in analyzing and resolving accounting issues.
  • Provided administrative and Tier III technical support to 13 telecommunications technicians.
  • Provided 24x7 technical support and supervision for installation and service activities.
  • Support rapid improvement initiatives by providing manpower and technical support.
  • Provided technical support to clients on chemical analysis techniques.
  • Provide overall leadership in manufacturing operations and technical support.
  • Delivered technical support for managers and customer support teams.
  • Functioned as in-house technical support through server/workstation troubleshooting.
  • Assisted technical support personnel in diagnosing system problems.
  • Repair equipment with technical support from manufacturer.
  • Provided technical support and service to underwriting.

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45. Front Desk

low Demand
Here's how Front Desk is used in Operation Supervisor jobs:
  • Managed operating/project budgets, purchasing and contract assignments, and front desk telecommunications.
  • Provided front desk management services to solidify the facility operations.
  • Resolved difficult customer complaints; assist hotel guests; and direct the handling of baggage in support of front desk staff.
  • Maintain inventory counts and order supplies for kitchen, bar, housekeeping, and front desk in accordance to monthly budget.
  • Managed front desk sales operations, responsible for opening and closing, hiring, training new employees, responsible for payroll
  • Worked my way up from initial position at the front desk through coding, billing to supervising the office.
  • Provided support to the front desk department as needed overseeing the operations of the department and resolving guest issues.
  • Collaborate with Front Desk, Housekeeping, and Management to ensure guests have and exceptional and flawless Marriott experience.
  • Assist in positions and responsibilities for front desk, sales, maintenance, housekeeping, bar, and shuttle.
  • Managed daily activity for Personal Lines Underwriters, Customer Service Representatives, Front Desk, Mail and Scanning Room.
  • Supervised the Front Desk, Restaurant/Room Service, and Lounge at 150 room property with 3 meeting rooms.
  • Serve as official Manager on Duty for all Front Desk Personal including cook, bartenders, and servers.
  • Trained all front desk personnel ensuring each customer was greeted by a knowledgeable employee and a warm welcome.
  • Balance and drop receipts: count and secure front desk bank at beginning and end of shift.
  • Assisted the front desk with coverage as needed, to include working shifts that were not covered.
  • Provided hands-on leadership to the Front Desk Team as well as liaison to all departments within club.
  • Manage all aspects of daily hotel operations: Housekeeping Department and support for Front Desk and Restaurant.
  • Managed Restaurant, Front Desk and Housekeeping to ensure proper hotel performance and staff adherence to policy.
  • Create weekly schedule for front desk and housekeeping to assure we have sufficient help for upcoming days.
  • Supervised the housekeeping department, front desk department, engineer, housekeeping supervisor, and bellhop/houseman.

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46. Powerpoint

low Demand
Here's how Powerpoint is used in Operation Supervisor jobs:
  • Facilitated system training for 15 employees implementing technology to process business, developing PowerPoint presentation and training materials used in course.
  • Prepare reports and presentations utilizing Excel, PowerPoint and Word and compile logistical information for internal use and distribution.
  • Maintained updated maintenance specific organizational charts, Excel spreadsheets, PowerPoint presentations, Word memorandums, and Outlook communication.
  • Formulate PowerPoint presentation for justification purposes for proposals on acquiring new and upgraded equipment.
  • Created PowerPoint presentations for upper management based land application and development strategies.
  • Present weekly department activities and metrics to operations manager in PowerPoint presentation.
  • Prepared and presented quarterly PowerPoint presentations to divisional management.
  • Created PowerPoint presentations used for executive meetings and conferences.
  • Developed presentations on PowerPoint for meetings.
  • Developed visually aided meetings with PowerPoint.
  • Created and administered various classified and unclassified reports utilizing many Microsoft Office products including Excel, PowerPoint, Outlook and Word.
  • Experience in explaining, written and verbally, technical ideas to non-technical people through MS Word, PowerPoint and Excel.
  • Created and maintained different applications for organizing and tracking projects and current activities using Microsoft Excel, Word, PowerPoint.
  • Tool, WMS experience Computer Base Training: WORD, EXCEL, POWERPOINT, Leadership through Team Based Management.
  • Full knowledge and implementation of computer software applications to include Microsoft Excel, Word, PowerPoint, and Outlook.
  • Utilized Microsoft Office applications (Word, Excel, PowerPoint, and Outlook) to complete daily duties.
  • Created reports, daily spreadsheets, weekly presentations and documents using MS Excel, PowerPoint and MS Publisher.
  • Used Excel, PowerPoint, and Word to create logs, presentations, and documents to aid operation.
  • Use of Microsoft Word, Excel, PowerPoint and several data bases related to our Quality Department.
  • Researched, analyzed, and developed PowerPoint presentations to be viewed by clients and company executives.

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47. FDA

low Demand
Here's how FDA is used in Operation Supervisor jobs:
  • Designed and administered operator training program to meet FDA guidelines for manufacturing medical devices.
  • Implemented standard operating procedures as specified by FDA guidelines and initiated company safety programs.
  • Reviewed and corrected donor charts in accordance with FDA guidelines and company policies/procedures.
  • Maintained documentation of department policies and procedures and ensured compliance with FDA regulations.
  • Direct supervision of employees in an FDA Regulated / SQF and ISO Certified environment in the production of food-grade packaging products.
  • Managed implementation of RF process for inbound/outbound distribution of Pedigreed medical supplies in support of FDA program to reduce product counterfeiting.
  • Learn and maintain compliance will all state and federal regulations, US FDA, OSHA CLIA and internal company procedures.
  • Conducted monthly and quarterly Safety Audits of 700,000 square feet Distribution Center to ensure compliance with OSHA and FDA standards.
  • Identified, managed, and executed FDA, SQF, AIB, OSHA, and lean manufacturing policies and procedures.
  • Maintained direct liaison with Health and Human Services, FDA and CDC for program implementation, audits, quality control.
  • Oversee compliance within the 95 directly reporting staff, including GMP, SOP, CFR's and FDA regulations.
  • Process import entries for U.S. Customs and participating government agencies (FDA, USDA, DOT etc.)
  • Maintained compliance with OSHA, FDA, and German Regulatory Agencies regarding clinical trials regarding immunizations and medications.
  • Complied with all DEA and FDA regulations reported and tracked any issues that could put us at risk.
  • Subject matter expert responsible for interaction with federal regulatory agencies including the FDA, DEA and third-party auditors.
  • Maintained a safe and healthful work environment in compliance to OSHA, NSAI, FDA and EPA standards.
  • Performed and maintained Daily/Housekeeping Audits to ensure that all lines were in compliance with FDA/GMP Rules and Regulations.
  • Maintain all housekeeping and safety standards relating to DOT, EPA, FDA, & OSHA regulations.
  • Supported all policies and procedures regulated by government agencies such as OSHA, the FDA and DEA.
  • Participated and provided SME resources in support of all regulatory audits and technical discussions during FDA inspections.

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48. Monthly Reports

low Demand
Here's how Monthly Reports is used in Operation Supervisor jobs:
  • Develop daily, weekly and monthly reports for submission to city management and regulatory agencies in accordance with standard operating procedures.
  • Developed measurements and monthly reports designed to identify costs, carrier performance, and provide guidance for logistics and operational planning.
  • Provided outstanding customer service to clients by producing timely and accurate monthly reports to credit officers.
  • Prepared and reconciled monthly reports and invoices by tracking expenditures and authorizing payment for invoices.
  • Provided marketing and senior management with forecasting and generation of 400 monthly reports.
  • Delivered monthly reports to immediate manager and other IT management.
  • Produced weekly and monthly reports of productivity for Division Manager.
  • Monitored and provided weekly and monthly reports to management.
  • Prepared daily/monthly reports statistics for productivity and billing analysis.
  • Provided monthly reports to senior management.
  • Reviewed and charted daily/weekly/monthly reports.
  • Scheduled staff achieve appropriate coverage, established goals and objectives for individuals and group, and complied and generated monthly reports.
  • Prepared daily, weekly and monthly reports submitted same to the Director for his approval and submission to the City Manager.
  • Perform administrative duties which include monthly reports, send out reports for Customer Service and weekly time sheets for employees.
  • Insure access levels are within guidelines, create/implement new access levels as required and produce monthly reports for upper management.
  • Submit daily reports for all debits and credits to the management, as well as monthly reports and statistics.
  • Managed and applied budgeting principals to the Operations cost, by preparing documents to District Manager on monthly reports.
  • Prepare quarterly and monthly reports of reconciliations, inactive accounts, audits, compliance and negotiable instrument inventory.
  • Prepare precise monthly reports detailing service levels (Business Processes, System Availability, and Database Availability).
  • Prepared daily, weekly and monthly reports on accounts receivable activities, overdraft customers, statement activities.

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49. Production Schedules

low Demand
Here's how Production Schedules is used in Operation Supervisor jobs:
  • Analyzed and adjusted manpower to support production schedules, meet customer orders, and maintain efficient operations while controlling operational/manpower costs.
  • Developed detailed production schedules, directed production of multiple facilities, effectively managed changes, and resolved all product related issues.
  • Managed complex manufacturing operations by carrying out department objectives and meeting production schedules, standard costs, and established quality standards.
  • Coordinated and scheduled all mobile equipment PM's based on OEM recommended intervals while maintaining equipment availability and maintaining production schedules.
  • Implemented process improvement and development, planning, and execution of production schedules, personnel management, and administrative operations.
  • Directed, planned and organized production schedules and workloads, achieving economical and efficient utilization of personnel and facilities.
  • Planned and executed production schedules for all Inbound/Outbound shipments of International Materials to the Distribution Center
  • Prioritize production schedules according To product introduction, equipment efficiency, and material supply.
  • Established production schedules, defined staffing requirements, and implemented optimized and safety procedures.
  • Monitor and track manufacturing process activities to ensure proper execution of production schedules.
  • Prioritize production schedules based on product introduction, equipment efficiency and material supply.
  • Utilized Schedule Baselines for estimating production schedules and improving efficiency per FTE.
  • Coordinated flow of materials between departments according to production schedules and priorities.
  • Reviewed production schedules and estimated worker-hour requirements for completion of job assignments.
  • Studied production schedules and estimated work-hour requirements for completion of job assign-mints.
  • Developed production capacity standards and optimized production schedules to meet customer needs.
  • Reviewed production schedules and manpower used to accurately determine resources needed.
  • Reviewed production schedules and estimated work hours required for completion.
  • Developed production schedules and managed all aspects of daily manufacturing.
  • Conferred with production personnel to resolve problems affecting production schedules.

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50. Dock Workers

low Demand
Here's how Dock Workers is used in Operation Supervisor jobs:
  • Channeled communication between dock workers and drivers to ensure uniform understanding of objectives.
  • Managed, planned, Organized and directed all employees under supervision including clerks, dock workers, road and city drivers.
  • Train dock workers in effective loading techniques and proper freight handling, and well as monitoring productivity and other administrative duties.
  • Supervised the operational activities and performance of 10-30 dock workers and office staff along with an independent contractor employing 35-50 couriers.
  • Supervised, staffed, trained and maintained employee records of 30 full-time drivers/8 part-time dock workers at the Charlotte Facility.
  • Managed a team of 20 Dock workers as well as up to 30 to 40 warehouse employees in various departments.
  • Trained and supervised field operators, transport operators, receiving dock workers, stock inventory workers and retail specialists.
  • Communicate with other Fright Operation Supervisors to make cost effective decisions, monitor dock workers overtime and work schedules.
  • Managed and coordinated dock workers and personnel, organized deliveries and loading of trucks, and dispatched all drivers.
  • Interact with dock workers, drivers and managers striving to have the best team environment at the work place.
  • Managed the daily operations of the Richmond Terminal with a team of 20 delivery drivers and 10 dock workers.
  • Supervised up to 16 dock workers, approximately 23 drivers, and coordinating drivers delivering freight within city.
  • Supervised up to 45 union dock workers while maintaining their hours and optimizing manpower to reduce overtime expense.
  • Key position responsibilities consisted of supervising a team of dock workers, city drivers and line haul drivers.
  • Involved with the interviewing, hiring, coaching, performance review and termination of company drivers and dock workers
  • Manage a staff of drivers, customer service representatives, and dock workers during daily inbound/outbound operations.
  • Supervised 100+plus employees, in multiple areas i.e., dock workers, office staff, and drivers.
  • Advised and led a team of 40 employees; 10 dock workers and 30 line-haul drivers.
  • Coached and taught procedures and reviewed work with new and existing dock workers to ensure accuracy.
  • Supervised 11 dock workers and one yard truck operator to execute the loading of outbound trailers.

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20 Most Common Skill for an Operation Supervisor

Safety Procedures18.3%
Safety Meetings17%
Customer Service14%
Operations Supervisor13.7%
Daily Operations4.8%
Performance Reviews3.8%
Process Improvement3.4%
Logistics3.4%

Typical Skill-Sets Required For An Operation Supervisor

RankSkillPercentage of ResumesPercentage
1
1
Safety Procedures
Safety Procedures
15.1%
15.1%
2
2
Safety Meetings
Safety Meetings
14%
14%
3
3
Customer Service
Customer Service
11.5%
11.5%
4
4
Operations Supervisor
Operations Supervisor
11.3%
11.3%
5
5
Daily Operations
Daily Operations
4%
4%
6
6
Performance Reviews
Performance Reviews
3.1%
3.1%
7
7
Process Improvement
Process Improvement
2.8%
2.8%
8
8
Logistics
Logistics
2.8%
2.8%
9
9
Osha
Osha
2.5%
2.5%
10
10
Company Policies
Company Policies
2.4%
2.4%
11
11
Inventory Control
Inventory Control
1.6%
1.6%
12
12
Direct Reports
Direct Reports
1.5%
1.5%
13
13
Corrective Action
Corrective Action
1.5%
1.5%
14
14
Disciplinary Actions
Disciplinary Actions
1.4%
1.4%
15
15
Staff Members
Staff Members
1.3%
1.3%
16
16
Production Goals
Production Goals
1.3%
1.3%
17
17
Key Performance Indicators
Key Performance Indicators
1.2%
1.2%
18
18
Human Resources
Human Resources
1.2%
1.2%
19
19
Data Entry
Data Entry
1.1%
1.1%
20
20
Ensure Compliance
Ensure Compliance
1.1%
1.1%
21
21
Daily Activities
Daily Activities
0.9%
0.9%
22
22
Action Plans
Action Plans
0.9%
0.9%
23
23
Customer Complaints
Customer Complaints
0.8%
0.8%
24
24
Quality Standards
Quality Standards
0.8%
0.8%
25
25
Day-To-Day Operations
Day-To-Day Operations
0.7%
0.7%
26
26
Performance Management
Performance Management
0.7%
0.7%
27
27
Kronos
Kronos
0.7%
0.7%
28
28
Inventory Management
Inventory Management
0.7%
0.7%
29
29
Special Projects
Special Projects
0.7%
0.7%
30
30
Sigma
Sigma
0.7%
0.7%
31
31
ATM
ATM
0.6%
0.6%
32
32
LTL
LTL
0.6%
0.6%
33
33
Training Programs
Training Programs
0.6%
0.6%
34
34
Company Standards
Company Standards
0.6%
0.6%
35
35
Hazmat
Hazmat
0.6%
0.6%
36
36
WMS
WMS
0.5%
0.5%
37
37
Warehouse Operations
Warehouse Operations
0.5%
0.5%
38
38
Operations Staff
Operations Staff
0.5%
0.5%
39
39
Company Goals
Company Goals
0.5%
0.5%
40
40
Hazardous Materials
Hazardous Materials
0.5%
0.5%
41
41
New Accounts
New Accounts
0.5%
0.5%
42
42
Direct Supervision
Direct Supervision
0.5%
0.5%
43
43
External Customers
External Customers
0.5%
0.5%
44
44
Technical Support
Technical Support
0.5%
0.5%
45
45
Front Desk
Front Desk
0.5%
0.5%
46
46
Powerpoint
Powerpoint
0.5%
0.5%
47
47
FDA
FDA
0.5%
0.5%
48
48
Monthly Reports
Monthly Reports
0.5%
0.5%
49
49
Production Schedules
Production Schedules
0.5%
0.5%
50
50
Dock Workers
Dock Workers
0.4%
0.4%

26,341 Operation Supervisor Jobs

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