Operations supervisors manage a specific operations-related team or department. They ensure that all the agreed-upon key performance indicators are being met. They also address any performance challenges and strategize on how to improve different areas in the team. They communicate team goals and balance the organization's requirements with the team's profile. Operations supervisors also manage the employees under their department. They hire for vacancies and train new employees. They also ensure that employees are properly coached for improvement. Operations supervisors are expected to be strategic, personable, and good communicators.

Operation Supervisor Responsibilities

Here are examples of responsibilities from real operation supervisor resumes representing typical tasks they are likely to perform in their roles.

  • Manage the safety, quality, productivity, OEE, yields, & continuous improvement.
  • Manage the proper preparation of equipment for mechanical work as well as proper utilization of LOTO system.
  • Manage and organize incoming records and publications for use on SharePoint.
  • Direct and lead inventory control initiatives and conduct all safety committee meetings per OSHA requirements.
  • Manage warehouse hub operations that include inbound and outbound logistics and maintaining inventory levels by performing routine inventory analysis.
  • Utilize and manage KRONOS timekeeping software in updating and maintaining payroll records; prepare and upload end-of-shift reports into SharePoint.
  • Collaborate with SPD consultant to implement departmental policies and procedures for SPD and off site practices.
  • Lead branch personnel in launching consumer loan operation; develop inter-office policies and procedures and oversight its implementation.
  • Maintain an exceptionally safe working environment by designing and implementing safety and emergency processes compliant with OSHA and FDA regulations.
  • Develop, document, and maintain standard operating procedures, plans and reference materials for pacific regional operations and programs.
Operation Supervisor Traits
Communication skills shows that you are able to relay your thoughts, opinions and ideas clearly to those around you.
Leadership skills directly correlate with a person's ability to lead others toward success or an accomplishment.
Management skills directly correlate with a person's ability to communicate and lead others while being able to solve problems..

Operation Supervisor Job Description

Perhaps the hardest question to answer when deciding on a career as an operation supervisor is "should I become an operation supervisor?" You might find this info to be helpful. When compared to other jobs, operation supervisor careers are projected to have a growth rate described as "as fast as average" at 6% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a operation supervisor by 2028 is 150,600.

On average, the operation supervisor annual salary is $61,202 per year, which translates to $29.42 an hour. Generally speaking, operation supervisors earn anywhere from $39,000 to $94,000 a year, which means that the top-earning operation supervisors make $55,000 more than the ones at the lower end of the spectrum.

As is the case with most jobs, it takes work to become an operation supervisor. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include a regional operation manager, team leader/supervisor, operations team leader, and 2nd shift supervisor.

Operation Supervisor Jobs You Might Like

Operation Supervisor Resume Examples

Operation Supervisor Skills and Personality Traits

We calculated that 10% of Operation Supervisors are proficient in Facility, Company Policies, and Customer Service. They’re also known for soft skills such as Communication skills, Leadership skills, and Management skills.

We break down the percentage of Operation Supervisors that have these skills listed on their resume here:

  • Facility, 10%

    Managed day-to-day operations of logistics facility using proprietary logistics planning systems while tracking and coaching employees to process standards and metrics.

  • Company Policies, 7%

    Enforced company policies/regulations and performed administrative/disciplinary duties.

  • Customer Service, 6%

    Privately-owned Telecommunications Company specializing in outsourcing customer service support.

  • Logistics, 6%

    Mentored a foreign Afghanistan Division Operations Supervisor in all acquisitions, procurement, logistics, team building and managerial operations.

  • Safety Procedures, 5%

    Supervised thirty hourly employees simultaneously * Coordinated inbound and outbound orders/shipments * Taught and enforced safety procedures to ensure secure work environment

  • Osha, 5%

    Maintained all records and data related to Department of Transportation and Occupational Safety and Health Administration (OSHA) programs/regulations

"facility," "company policies," and "customer service" aren't the only skills we found operation supervisors list on their resumes. In fact, there's a whole list of operation supervisor responsibilities that we found, including:

  • Arguably the most important personality trait for an operation supervisor to have happens to be communication skills. An example from a resume said this about the skill, "top executives must be able to communicate clearly and persuasively" Additionally, other resumes have pointed out that operation supervisors can use communication skills to "responded to customer questions and complaints and resolves customer complaints with the appropriate staples communications associates. "
  • While it may not be the most important skill, we found that many operation supervisor duties rely on leadership skills. This example from a operation supervisor explains why: "top executives must be able to lead an organization successfully by coordinating policies, people, and resources." This resume example is just one of many ways operation supervisors are able to utilize leadership skills: "provided administrative leadership and support to front office staff. "
  • Management skills is also an important skill for operation supervisors to have. This example of how operation supervisors use this skill comes from a operation supervisor resume, "top executives must shape and direct the operations of an organization" Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "worked with management team with successful passing scores fda, clia, iqpp and compliance audits and responses. "
  • In order for certain operation supervisor responsibilities to be completed, the job requires the skill "problem-solving skills." According to an operation supervisor resume, "top executives need to identify and resolve issues within an organization" As an example, this snippet was taken directly from a resume about how this skill applies: "resolved customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management. "
  • Another common skill for an operation supervisor to be able to utilize is "time-management skills." Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals. An operation supervisor demonstrated the need for this skill by putting this on their resume: "managed a staff of six responsible for processing incoming and outgoing mail while adhering to strict deadlines and quality standards. "
  • See the full list of operation supervisor skills.

    We've found that 57.1% of operation supervisors have earned a bachelor's degree. Furthermore, 6.3% earned their master's degrees before becoming an operation supervisor. While it's true that most operation supervisors have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every six operation supervisors did not spend the extra money to attend college.

    Those operation supervisors who do attend college, typically earn either business degrees or criminal justice degrees. Less commonly earned degrees for operation supervisors include management degrees or accounting degrees.

    When you're ready to become an operation supervisor, you might wonder which companies hire operation supervisors. According to our research through operation supervisor resumes, operation supervisors are mostly hired by CVS Health, Staples, and XPO Logistics. Now is a good time to apply as CVS Health has 376 operation supervisors job openings, and there are 204 at Staples and 85 at XPO Logistics.

    Since salary is important to some operation supervisors, it's good to note that they are figured to earn the highest salaries at Mayo Clinic, Intermountain Healthcare, and Devon Energy. If you were to take a closer look at Mayo Clinic, you'd find that the average operation supervisor salary is $115,889. Then at Intermountain Healthcare, operation supervisors receive an average salary of $109,713, while the salary at Devon Energy is $109,374.

    View more details on operation supervisor salaries across the United States.

    We also looked into companies who hire operation supervisors from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include UPS, United States Army, and Best Buy.

    In general, operation supervisors fulfill roles in the transportation and retail industries. While employment numbers are high in those industries, the operation supervisor annual salary is the highest in the manufacturing industry with $74,296 as the average salary. Meanwhile, the health care and finance industries pay $74,102 and $70,602 respectively. This means that operation supervisors who are employed in the manufacturing industry make 25.6% more than operation supervisors who work in the government Industry.

    The three companies that hire the most prestigious operation supervisors are:

      What Regional Operation Managers Do

      A regional operation manager is in charge of overseeing multiple stores or warehouses in a particular region, ensuring efficiency and profitability. Their responsibilities typically revolve around setting sales targets, devising marketing and workforce management strategies, and gathering extensive data to produce progress reports and presentations. They must also address issues and concerns, dealing and resolving them in a timely and professional manner. Furthermore, as a regional operation manager, it is essential to lead and encourage the workforce, all while implementing the company's policies and regulations.

      In this section, we compare the average operation supervisor annual salary with that of a regional operation manager. Typically, regional operation managers earn a $19,808 higher salary than operation supervisors earn annually.

      While their salaries may differ, one common ground between operation supervisors and regional operation managers are a few of the skills required in each craft. In both careers, employees bring forth skills like facility, company policies, and customer service.

      These skill sets are where the common ground ends though. An operation supervisor responsibility is more likely to require skills like "safety procedures," "safety standards," "emergency," and "safety meetings." Whereas a regional operation manager requires skills like "procedures," "regional operations," "oversight," and "project management." Just by understanding these different skills you can see how different these careers are.

      Regional operation managers really shine in the telecommunication industry with an average salary of $67,648. Whereas operation supervisors tend to make the most money in the manufacturing industry with an average salary of $74,296.

      Regional operation managers tend to reach higher levels of education than operation supervisors. In fact, regional operation managers are 10.6% more likely to graduate with a Master's Degree and 0.4% more likely to have a Doctoral Degree.

      What Are The Duties Of a Team Leader/Supervisor?

      A team leader or supervisor is a professional who leads and supervises a workgroup's functionality through instructions and guidance in an organization. Team leaders provide support to staff members by way of coaching and skills development. They are responsible for preventing and resolving conflicts among staff members by setting ground rules and assigning tasks properly. They also organize team meetings and report the progress of a project to the management. Since they lead a workforce, team leaders must possess excellent verbal communication skills and have a great work ethic.

      The next role we're going to look at is the team leader/supervisor profession. Typically, this position earns a lower pay. In fact, they earn a $11,772 lower salary than operation supervisors per year.

      A similarity between the two careers of operation supervisors and team leader/supervisors are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "company policies," "customer service," and "safety procedures. "

      While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that operation supervisor responsibilities requires skills like "facility," "logistics," "osha," and "ensure compliance." But a team leader/supervisor might use skills, such as, "sales floor," "daily tasks," "customer care," and "outbound calls."

      It's been discovered that team leader/supervisors earn lower salaries compared to operation supervisors, but we wanted to find out where team leader/supervisors earned the most pay. The answer? The automotive industry. The average salary in the industry is $73,693. Additionally, operation supervisors earn the highest paychecks in the manufacturing with an average salary of $74,296.

      In general, team leader/supervisors study at similar levels of education than operation supervisors. They're 1.1% less likely to obtain a Master's Degree while being 0.4% more likely to earn a Doctoral Degree.

      How an Operations Team Leader Compares

      An operations team leader is an individual who manages teams, encouraging cooperation, productivity, and teamwork. Operations team leaders foster team unity and enhance the daily efficiency of the companies or any business establishment. They manage a diverse workforce in companies to make sure that the organizational operations are efficient. Also, they implement programs and processes and oversee building maintenance. It is also their responsibility to manage mechanical and human resources and establish a team budget.

      Let's now take a look at the operations team leader profession. On average, these workers make higher salaries than operation supervisors with a $29,718 difference per year.

      While looking through the resumes of several operation supervisors and operations team leaders we discovered that both professions have similar skills. These similarities include skills such as "company policies," "customer service," and "logistics," but they differ when it comes to other required skills.

      There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, an operation supervisor is likely to be skilled in "facility," "osha," "ensure compliance," and "payroll," while a typical operations team leader is skilled in "communication," "sales floor," "ensure accuracy," and "hr."

      Operations team leaders make a very good living in the automotive industry with an average annual salary of $94,060. Whereas operation supervisors are paid the highest salary in the manufacturing industry with the average being $74,296.

      When it comes to education, operations team leaders tend to earn similar education levels than operation supervisors. In fact, they're 2.4% more likely to earn a Master's Degree, and 0.1% more likely to graduate with a Doctoral Degree.

      Description Of a 2nd Shift Supervisor

      A 2nd shift supervisor is responsible for supporting the operations of a department, managing the staff's performance, and assisting the team in achieving maximum productivity. They provide high-quality services for the customers by responding to their inquiries and concerns and resolving complaints. They also implement strategic procedures to achieve production goals, as well as identifying business opportunities that would drive more revenue resources and profits for the company. A 2nd shift supervisor also assists in handling the department's budget, ensuring adequate allocation to support operations.

      2nd shift supervisors tend to earn a lower pay than operation supervisors by about $33,214 per year.

      While their salaries may vary, operation supervisors and 2nd shift supervisors both use similar skills to perform their jobs. Resumes from both professions include skills like "facility," "company policies," and "customer service. "

      Even though a few skill sets overlap, there are some differences that are important to note. For one, an operation supervisor might have more use for skills like "logistics," "ensure compliance," "hazardous materials," and "performance standards." Meanwhile, some 2nd shift supervisors might include skills like "hr," "rf," "product quality," and "hand tools" on their resume.

      2nd shift supervisors earn a higher salary in the retail industry with an average of $35,664. Whereas, operation supervisors earn the highest salary in the manufacturing industry.

      The average resume of 2nd shift supervisors showed that they earn lower levels of education to operation supervisors. So much so that the likelihood of them earning a Master's Degree is 7.7% less. Additionally, they're less likely to earn a Doctoral Degree by 0.2%.