Lead Dentist
Operation supervisor job in New York, NY
At Tend, we do dentistry differently - without compromising on excellence or ambition. As a Lead Dentist, you'll set the bar for clinical quality, mentor a high-performing team, and help shape the patient experience across your studio. You'll balance delivering best-in-class dentistry with leading and coaching dentists, hygienists, and dental assistants to excel clinically and professionally. Together with the Studio Manager, you'll create an environment that embraces Tend's Mission, Vision, and Values - and drives both patient and studio success.
We offer a guaranteed base plus a production bonus. Lead Dentists earn 32-40% of their adjusted production, making this one of the most competitive compensation models in the industry. You'll also receive leadership bonuses, transparency, and support to help you thrive.
What You'll Do
Clinical Leadership & Mentorship
Mentor and coach dentists, hygienists, and dental assistants in diagnosis, treatment planning, clinical skills, and patient care
Conduct regular performance reviews for general dentists; create action plans as needed
Partner with the Lead Hygienist and Lead Dental Assistant to provide team-wide mentorship and development
Lead clinical onboarding and quality assurance reviews for new hires
Ensure consistent delivery of high-quality care and patient experience across all providers
Studio Performance & Patient Care
Deliver comprehensive dentistry services at or above the standard of care, while modeling clinical excellence for your team
Partner with the Studio Manager to optimize schedules, improve patient access, and achieve production and care outcome goals
Lead daily pre-shift huddles and studio calibrations focused on workflow, patient care, and efficiency
Review and analyze clinical outcomes (e.g., REDOs, escalations) and implement solutions to continuously improve care
Take ownership of complex cases and coordinate member escalations, including making determinations on refunds and clinical resolution
Culture & Team Development
Build a collaborative, inclusive, and growth-oriented studio culture with your Studio Manager and clinical leads
Identify and nurture clinical team members with leadership potential
Participate in leadership development meetings and cascade key updates to your studio team
Model Tend's mission, vision, and values every day - and inspire others to do the same
Who You Are
You embody our Tend values and demonstrate advanced leadership competencies that ensure patient success, team excellence, and studio growth.
Tend Values
Tend to Others - Deliver outstanding oral health outcomes and patient experiences. You put the team and patient first, even in fast-paced settings.
Be Brave Enough to Lead - Act with integrity and take initiative to solve problems, coach others, and raise the bar.
Savor the Ride - Celebrate wins, stay resilient in challenging moments, and bring positivity to the workplace.
Embrace Our Differences - Welcome and value diverse backgrounds, ideas, and feedback. Communicate with respect and trust.
Rooted in Growth - Seek ongoing learning and improvement-for yourself and your team.
Role-Based Competencies
Earn and Give Trust - Earn the confidence of patients and teammates through honesty, transparency, and follow-through.
Lead with Clinical Judgement - Make sound clinical decisions grounded in data, evidence, and patient needs.
Empower Your Team - Set clear goals, delegate effectively, and help your team succeed.
What You Have
DDS or DMD degree from an accredited dental school
Current, active dental license in the state where you practice
Current CPR/BLS certification
Active DEA registration
Minimum 6 years of post-residency experience in private practice, DSO, or similar setting in a leadership role
Proven experience mentoring, teaching, or leading providers in a multi-chair environment
Demonstrated success managing complex patient cases and provider escalations
Comfort with modern technology and digital workflows (Invisalign certification strongly preferred)
Ability to work a full-time schedule of 4 days per week + 2 Saturdays per month
Physical Requirements
This position requires the ability to perform the essential job duties listed, with or without reasonable accommodation:
Ability to sit and stand for extended periods while performing clinical procedures.
Manual dexterity and fine motor skills to handle dental instruments and perform precise procedures.
Adequate vision (with or without correction) to read charts, interpret radiographs, and operate clinical equipment.
Ability to bend, reach, and maintain ergonomic positioning for patient care.
Occasional lifting or movement of equipment and supplies up to 25 pounds.
Ability to communicate effectively with patients, team members, and other healthcare professionals in person and via technology.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
What We Offer
🦷 Dentist Equity & Partnership - Opportunity to invest alongside Tend and benefit from our growth
🎓 CE & Professional Development - Virtual and in-person CE opportunities and internal clinical forums
🌴 Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays - because rest is productive.
🛡 Malpractice Insurance - Full coverage provided at no cost to you
🩺 Health Comes First - Medical, dental, and vision insurance - plus our own Dental Wellness Program
💰 Plan for the Future - 401(k) with company match
💡 Support, When You Need It - Life & AD&D insurance, legal support, EAP, and health advocacy
🛍 Smart Spending Options - FSAs, HSAs, and pre-tax transit and parking benefits
Generous paid time off + company holidays
#LI-Onsite
Pay Range $194,000-$350,000 USD
The Tend Difference
The highest standard of care, anywhere.
At Tend, you'll work alongside esteemed clinical leaders and experience-obsessed colleagues to deliver care that's not only top-tier - it's unforgettable. With access to advanced technology and thoughtfully designed studios, you'll help create dental experiences that patients actually look forward to. Our hospitality-driven approach makes every visit feel personal, warm, and empowering.
A top-tier clinical team who puts patients first.
We value science over sales and lead with empathy, transparency, and integrity. There are no production quotas here - just a shared commitment to doing what's right for our patients. We foster a collaborative, inclusive culture where team members go the extra mile for each other and for every patient who walks through our doors.
Innovate Dentistry. Tend to Others. Grow Together.
Tend is redefining what it means to grow a career in dentistry. We offer a modern, patient-first environment backed by cutting-edge tools and systems, industry-leading compensation and benefits, and robust opportunities for continuing education and professional development. Whether you're clinical or corporate, you'll be part of something meaningful - and surrounded by people who care.
Tend is an Equal Opportunity Employer.
We're committed to fostering a workplace where everyone feels seen, heard, and supported. Tend does not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.
Legal and Compliance Notice:
Tend complies with all applicable federal, state, and local laws governing nondiscrimination, equal employment opportunity, pay transparency, and other employment-related requirements. Where specific state disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.
Your privacy matters.
To learn more about how we collect, use, and protect your information, please review our privacy policy here.
Part Time Weekend Supervisor - Utilization Management
Operation supervisor job in New York, NY
Supervises and coordinates the day-to-day business operations of clinical and non clinical support activities, including monitoring internal processes, coordinating activities between the clinical and non-clinical staff, and supervising support functions to facilitate efficient clinical operations. Makes recommendations on operational improvements for the department. Works under general supervision.
What We Provide:
Referral bonus opportunities
Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays
Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life Disability
Employer-matched retirement saving funds
Personal and financial wellness programs
Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
Generous tuition reimbursement for qualifying degrees
Opportunities for professional growth and career advancement
Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities
What You Will Do:
Supervises the day-to-day operations of VNS Health Plans Medical Management clinical and non clinical staff. Makes recommendations to the development, utilization, and evaluation of internal processes to ensure customer satisfaction, efficient operations, and accurate and timely resolution for all complaints and issues.
Monitors workflow procedures and systems for an efficient and timely operation that is responsive to customers (members, discharge planners, VNS Health employees, physicians, families, etc.) and operational needs. Troubleshoots difficult customer service issues, facilitates problem resolution and directs staff in addressing and resolving day-to-day operational issues.
Assists management team in the development of long- and short- range objectives for department, which includes system and operational rollouts and coordination of non clinical support functions to facilitate effective clinical operations.
Provides input to the Education and and Quality department regarding training needs for new initiatives. Participates in the overall planning, implementation and evaluation of such programs.
Works with management to develop and implement strategies and actions to improve the quality of the team's performance, which includes participation in workflow reengineering, process improvement, risk mitigation and computer application development activities.
Ensures adherence to regulatory and VNS Health Plans standards to ensure compliant operations and department's readiness for internal and external audits.
Oversees business operations, workflows, utilization and schedules; contributes to systems design and implementation; and participates in developing standards to measure, maintain and maximize efficiencies and meet operational needs.
Performs all duties inherent in a supervisory role. Ensures effective staff training, interviews candidates for employment, evaluates staff performance, and recommends hiring, promotions, salary actions, and terminations as appropriate.
Participates in special projects and performs other duties as assigned.
Qualifications
Licenses and Certifications:
License and current registration to practice as a Registered Professional Nurse in New York State required
Education:
Bachelor's Degree in Nursing or other health related degree for RNs required
Work Experience:
Minimum three years progressive customer service or business operations experience, preferably in a health care environment. Required Supervisory experience Preferred Proficient in Personal Computers applications, including Microsoft Word and Excel Required Knowledge of medical terminology, pharmacology information and /or insurance terminology Required Strong knowledge of operations of manual and automated office systems and procedures Required Strong knowledge of third party payer requirement for reimbursement Preferred Strong operational skills with attention to detail Required
Pay Range
USD $93,400.00 - USD $116,800.00 /Yr.
About Us
VNS Health is one of the nation's largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us - we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.
Operations Supervisor Trainee
Operation supervisor job in Jersey City, NJ
Discover a career at Sims Metal, a global leader in metal recycling. We buy and process discarded ferrous and non-ferrous metal, and we sell recycled metal to manufacturers in 30 countries. Cultivating the industry's most talented professionals with more than 25 locations in the United States, we recognize our continued growth and success will be achieved by recruiting and developing, skilled people just like you. As innovators in the industry, we take great pride in our recycling infrastructure, and we invest heavily in our operations, our functions, and most importantly, our people. Our commitment to growth and sustainability means we are constantly seeking motivated, results-driven and creative individuals to join our stellar team of professionals.
Operations Supervisor Trainee Program
Our Operations team is growing, and we want to add new team members who are results-driven, creative, and collaborative to ensure our continued success. As an Operations Supervisor Trainee, you will be enrolled in a one-year paid program that will prepare you to manage a front-line team within our North American operation. This includes leading employees and managing operations at one of our many facilities.
When you join Sims Metal as a trainee, you will be in a 12-month program that gives you the opportunity to receive field-based training and shadow a team of seasoned experts from our Operations, Commercial, and Support functions. You will also receive comprehensive leadership training and professional development that will bring you more visibility and engagement with leaders from other programs across our global operations. Occasional travel to locations in the U.S. may be required during this training.
Once the training program concludes, you will be considered for a full-time role on the Sims Metal Operations team. Sims Metal is offering you the chance to build a rewarding and fulfilling career with a leading sustainability company and acquire transferable skills that you can use for the rest of your life! If you are good at what you do, you can work anywhere. If you are great at what you do, come work with us.
Upon completion of the Operations Supervisor Trainee Program, some of your daily responsibilities include:
Supervise production team members (laborers and equipment operators) performing production operations.
Possess thorough working knowledge of the union contract (if applicable), employee handbook, safety manual, and all rules, programs, and procedures that pertain to production team members and apply them effectively and consistently.
Familiarize team members with company policies/rules/regulations.
Promote and maintain good employee relations through effective management practices, setting expectations, coaching, and proper application of employee relations policies.
Responsible for orientation and on-the-job training of team members in the safe, efficient operation of equipment.
Instill a sense of good housekeeping of their immediate work area in all employees as well as their responsibility for compliance with all quality specifications.
Evaluate probationary team members based on attendance, performance, attitude, potential, etc. Recommend candidates for hire, promotion, transfer, demotion, or termination.
Responsible for maintaining production within the assigned department at authorized levels.
Re-assign team members on 'down equipment' to reduce unfavorable labor variances.
Observe the production operation within your area of control to ascertain compliance with methods, quality standards, safety regulations, production standards, and efficient operation of equipment: take corrective action to eliminate any deviation.
Participate in conducting job hazard analyses and the development of safe work procedures.
Continuously analyze the assigned area of responsibility for improved methods of production, tool design communication, and reporting, cost controls and make recommendations to the production manager for disposition.
Clearly communicate on-the-job problems including low production, poor quality, poor attendance, tardiness, etc. to employees and works with employees to develop a corrective action plan.
Documents problems and reviews action plans to plant manager.
Process all required forms in a timely manner for payroll and Human Resources (i.e. Employee Change Forms, Paid Time Off Requests, etc.).
Arrange for proper maintenance of machines and equipment. Recommends improvements in equipment and processes.
When applicable, study operations where cost standards are not being met to determine causes and implement corrective action.
Where appropriate, coordinate the functions over which assigned with those of other departments or shifts.
Develop among the assigned team members a consciousness of the need for teamwork to attain departmental and Sims Metal Management (SMM) goals and objectives.
Support and carry out the management philosophy and vision.
Conducts meetings (i.e. safety and quality) and is responsible for communicating policies and regulations to subordinate personnel.
In case of an emergency, direct team members to their assigned safe area.
Promote plant-wide teamwork and positive morale.
To learn more about Sims Metal and our career opportunities, visit ********************** or send an email to *******************.
SIMS LIMITED IS PROUD TO BE AN EQUAL-OPPORTUNITY EMPLOYER. WE VALUE THE DIVERSITY OF ALL OF OUR EMPLOYEES AND ARE COMMITTED TO CREATING AN INCLUSIVE WORKING ENVIRONMENT WHERE EVERYONE CAN CONTRIBUTE, ADVANCE ON MERIT, AND REALIZE THEIR FULL POTENTIAL. SIMS LIMITED IS AN EQUAL-OPPORTUNITY EMPLOYER. THE COMPANY DOES NOT DISCRIMINATE WITH REGARD TO RACE, SEX, RELIGION, COLOR, NATIONAL ORIGIN, CITIZENSHIP STATUS, DISABILITY, AGE, MARITAL OR FAMILIAL STATUS, SEXUAL ORIENTATION, GENDER IDENTITY, GENDER EXPRESSION, VETERAN STATUS, HOUSING STATUS, SOURCE OF INCOME, OR ANY OTHER STATUS PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS. THIS APPLIES TO ANY EMPLOYMENT DECISION, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION, AND TRAINING. QUALIFIED APPLICANTS WITH A DISABILITY IN NEED OF A REASONABLE ACCOMMODATION MAY REQUEST SUCH WITHOUT FEAR OF REPRISAL OR DISCRIMINATION.
AI Leader
Operation supervisor job in Newark, NJ
HCLTech is looking for a highly talented and self- motivated AI Leader to join it in advancing the technological world through innovation and creativity.
Job Title: AI Leader
Fulltime
Location: Onsite - Newark, New Jersey
Role/Responsibilities
Program and Portfolio Management:
Lead and manage AI/GenAI programs from inception to completion, ensuring alignment with business objectives and strategic goals.
Oversee multiple projects simultaneously, ensuring resource allocation, timeline management, and budget adherence.
Develop and maintain program roadmaps, ensuring clear communication of milestones, dependencies, and deliverables.
Technical Leadership:
Provide technical guidance and expertise in AI/GenAI to cross-functional teams, ensuring the successful implementation of innovative solutions.
Stay updated on the latest advancements in AI and machine learning technologies, incorporating best practices into project planning and execution.
Collaborate with data scientists and engineers to define project requirements, system architecture, and integration points.
Stakeholder Communication and Management:
Establish and maintain strong relationships with key stakeholders, including executives, clients, and team members, ensuring clear and consistent communication throughout the project lifecycle.
Facilitate regular project reviews and status updates, addressing any issues or risks promptly and effectively.
Gather and incorporate stakeholder feedback to ensure project alignment with business needs and expectations.
Risk and Issue Management:
Identify potential risks and issues early in the project lifecycle, developing mitigation strategies to minimize impact on project outcomes.
Monitor project progress, proactively addressing any deviations from the plan and implementing corrective actions as needed.
Ensure compliance with industry standards, regulations, and best practices in AI/GenAI.
Process Improvement and Continuous Learning:
Identify opportunities for process optimization and enhancement, implementing best practices to improve project efficiency and effectiveness.
Foster a culture of continuous learning and improvement, encouraging team members to stay updated on emerging trends and technologies in AI/GenAI.
Lead initiatives to enhance team skills and capabilities, providing mentorship and guidance to junior team members.
Qualifications & Experience
Minimum Requirements
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Proven experience as a Senior Program Manager, preferably with a focus on AI/GenAI projects.
Strong technical knowledge of AI, machine learning, and data science methodologies.
Proficiency in project management tools such as Jira, Trello, or Asana.
Excellent communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical stakeholders.
Experience with version control systems like Git.
Preferred Qualifications:
Master's degree in a related field.
Certification in Project Management (e.g., PMP) or Agile methodologies (e.g., Scrum Master).
Experience with cloud platforms and AI frameworks (e.g., TensorFlow, PyTorch).
Knowledge of API integrations, system architecture, and software development lifecycle (SDLC).
Skills:
Project Management: Jira, Trello, Asana
Collaboration: Slack, Microsoft Teams, Google Workspace
Version Control: Git
AI/GenAI Frameworks: TensorFlow, PyTorch
Pay and Benefits
Pay Range Minimum: $115,000 per year
Pay Range Maximum: $237,600 per year
HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.
Compensation and Benefits
A candidate's pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
How You'll Grow
At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.
Senior Operations Manager / Operations Manager
Operation supervisor job in New York, NY
Senior Operations Manager (Restaurant / Airport Lounge)
LGA Airport
Plaza Premium Group
Plaza Premium Group is the global leader in airport lounges and hospitality! With over 25 years of experience, we are redefining travel by creating seamless, world-class airport experiences in over 350 locations worldwide. From award-winning lounges to premium airport services, we take pride in delivering exceptional comfort, convenience, and care to travelers. As a dynamic and fast-growing company, we offer exciting career opportunities, a diverse and inclusive workplace, and the chance to be part of a team that's shaping the future of travel. If you're passionate about hospitality and thrive in a fast-paced, customer-focused environment, we'd love to have you on board!
Overall responsible for the operations and management of the day-to-day activities of a NEWLY BUILT airport restaurant. The work of the SR Operations Manager includes working within established corporate policies and procedures to achieve customer satisfaction, company standards of quality and safety, through quality customer service, communication and general problem solving, as well as coordinating administrative and operational activities of assigned team members. In addition, the role will perform a full range of evaluations of all positions and customer service duties in support of company and customer operations. The SR Operations Manager has proficient knowledge of all service level agreements and procedures and of all positions and owns the level of service for the operations.
Responsibilities:
Pre-Opening
Work closely with the pre-opening task force and finalize the pre-opening plans from a lounge operational point of view (project management).
Working with Facilities for knowledge of all equipment and working with vendors.
Support the USA operations team with open line of communication, mitigating surprises.
Coordinate with Learning & Development on restaurant trainee staff orientation, onboarding, and training.
Work closely with Procurement and be the local support in the sourcing of operating equipment and service providers.
Coordinate with Global / Regional IT in the setup of IT systems.
Restaurant Operations
Expert with LOP knowledge and drives all SLA executions through high level action plans.
Achieve set goals by prioritizing, organizing, and completing objectives/projects on the deadlines established.
Swift reaction to customer complaints and queries and follow up with operations team. Root cause analysis for recurring complaints as well as corrective and preventive actions to all complaints.
Attend Operations meetings and provide operational updates. Provide solutions to operational challenges.
Validating forecast traffic and staffing levels.
Proficient knowledge of culinary recipes and procedures.
Liaising with tri-party agreements to ensure service level agreements are met.
Ensuring the operations runs to contract obligations.
Procurement - ensure all products are procured and supplied. All par levels are to be maintained efficiently for the bar.
Responsible for all required Liquor Licenses for leadership and staff that is mandated.
Accountable for direct communication with leadership and facility department for ongoing repair and maintenance
Validating entire badging and parking system and compliance.
Working with airport relationships and guidelines.
Quality Standard & Brand Attributes
Delight the customer with every single interaction and require the same from the entire front-line team to create a positive experience for all guests.
Daily, weekly, monthly audits to ensure service level agreement per contract and inspections.
Ensure the service standards are maintained as per Operational Manuals as well as Corporate Policies & Procedures.
Perform e-LSQ to maintain regular internal audits of the lounge and of service.
People
Ensure lounge staff team members are trained competently and have the tools, resources and equipment needed to carry out their job functions effectively.
Design metrics, routines, and supporting tools to drive desired Culture, engagement, quality, sanitation, safety, security, and productivity standards in the team.
Requirements:
Minimum 8 years' experience in hospitality: hotel, resort, private club, or airport lounge. Ideally in F&B (restaurant and bar management) in a General Management role for at least 5 years.
Experience in a high-end, luxury hospitality or airport lounge environment is required and is an advantage.
Able to work under pressure with excellent time management.
Independent, capable in handling diversity in a multicultural organization
Willing to travel
Project management skills, organization skills, and strong time management skills
Strong written and verbal communication skills
Demonstrated knowledge in budget and forecast planning.
Leadership skills and the ability to motivate staff.
Proficiency with IT tools and systems. Can troubleshoot at basic user level (POS systems, Inventory software, Word, Excel, PowerPoint, SharePoint, Microsoft Teams).
Full Time - schedules are often irregular and may include some long days, nights, weekends, and holidays.
PRODUCTION MANAGER - (PRE-SALE)
Operation supervisor job in New York, NY
Founded in 2012, Invisible North is a female-owned creative marketing agency headquartered in NYC with global reach. We are a team of culturally fluent strategists, creatives, designers and producers pushing the limits of possibility. Together, we champion creativity and build thoughtful experiences and content that solve business problems and bring brands to life.
We are seeking a Production Manager to support our team in all things pre-sales production-related. This role will be leading the production side of the RFP/bidding process, and will report directly to the Head of Production and Associate Director. This Production Manager's lead charge will be working with the Creative and Accounts teams from RFP digestion all the way through Proposal and Budget Delivery. This role will be responsible for gauging feasibility (both production and budget-related) and thoroughly vetting all creative concepts in the pitch process for new business, drafting budgets based on industry pricing and vendor estimates, compiling production considerations to share with clients on all creative concepts, and drafting initial project timelines. This is a creative production role that will require knowledge of fabrication, implementation, staffing, etc. You should be more than comfortable interacting with clients, working with leadership, directing workstreams with other departments, and working with vendors to get quotes. NOTE: This role is a Pre-Sale production role, all work is in the Pre-Sale process, and no on-the-ground production or production support is required.
Additionally, this role will spearhead departmental research around new/innovative types of production, methodology, materiality, and implementation.
While our main office is located in DUMBO Brooklyn, we work as a distributed team with members reaching from Maine to LA, and everywhere in between.
This position is contract-to-hire after a 3-month review period.
Roles + Responsibilities
Oversee business development projects from a production lens, ensuring collaboration/creative solutions are put in place while maintaining feasibility and margin
Establish streamlined processes around budgeting and how we think about framing budgets to create guidance for the creative team.
Lead Research around new and innovative production methods, vendors, materiality, and any other element that impacts our work both pre and post sale.
Report to Production Leadership on overall project status
Work collaboratively with project teams, design department, Accounts Department, 3rd third-party vendors.
Think strategically and proactively about client goals, event formats, and program structures from a production lens
Utilize Invisible North's project management & communication tools
Manage & evaluate external vendors with agency and clients' needs in mind
Guide the creative team on production feasibility based on budget, timelines, markets, and client KPIs
Work collaboratively with the creative team to find executional solutions and make executional recommendations that elevate creative and provide clients with budget value
Draft budgets for new business pitches based on industry knowledge and trusted vendor estimates. Quickly gut check costs against creative and estimate budget ranges.
Create production considerations and/or strategic production plans for new business pitches that showcase agency's executional skill and foresight
Support RFP-based idea development proactively with executional strategy and budget value in mind
Transition production work from proposal to active phases in collaboration with the Head of Production
Skills + Qualifications
Hands-on creative and technical production experience, and extensive knowledge of the event production industry
Ability to quickly gut-check estimates against creative
Ability to come up with production solutions in collaboration with the creative team
Be organized, creative, solutions-oriented, and have a great work ethic and attitude
Have great relationships with production vendors and venues
Excellence in digesting client briefs and understanding executional priorities
Up-to-date and continuously researching the latest advances in creative technology and innovation as it relates to delivering the highest quality and most optimized production
Compensation
Salary Rate: $120,000 - $150,000
*This is not a guarantee of compensation or salary, the final offer amount may vary based on factors including but not limited to experience and geographic location. We will calculate the contract rate based on a weekly or monthly basis.
At IN, we acknowledge that in order to be a forward-thinking, culture-led agency, we must actively foster and uplift a multitude of perspectives, backgrounds, and ways of thinking within our team. We seek to work with those who are a culture add, not just a culture fit. We believe that the best ideas come from authenticity and that the unique passions, identities, and points of view of our team are what make us All IN.
IN is WBENC certified.
To apply, please submit your resume to ***********************
Production Manager
Operation supervisor job in Piscataway, NJ
About Us:
Team Beans/Forever Collectibles, LLC (FOCO) is a global leader in sports and entertainment merchandise, producing an extensive range of products from collectibles and novelty items to promotional memorabilia. With major sports licenses and a diverse product line, FOCO reaches new heights every day. Our continued success comes from innovative designs, forward-thinking manufacturing techniques, and dedicated professionals who bring these ideas to life. We're looking for a skilled Production Sourcing & Factory Manager to join our team and contribute to our rapid growth!
About the Role:
We are seeking an experienced Associate Production Manager to oversee and manage all aspects of our licensing, development, sourcing process, manufacturing, and delivery of orders. This position will interface with both internal teams and external suppliers or licensors to ensure the timely execution of all deliverables. This role is critical to ensuring FOCO's products meet our quality standards and are manufactured efficiently. You will work closely with both domestic and international factories, sourcing new vendors, managing production schedules, and maintaining quality control throughout the entire production process.
Key Responsibilities: Associate Production Manager
Identify and establish relationships with new factory partners to support FOCO's growing product lines and volume requirements
Develop, maintain, and monitor comprehensive trackers from purchase order placement through the lifecycle of order deliverables for International Sports and Entertainment releases
Create and manage end-to-end trackers for internal teams-including design and development, licensing, marketing, eCommerce, and wholesale-ensuring they are reviewed weekly
Track production status from product inception and sample approval to final production and shipment
Conduct regular audits and inspections to ensure all manufacturing partners meet FOCO's compliance standards
Negotiate contracts and pricing with factories and suppliers to achieve cost efficiency without compromising quality
Work closely with the design, merchandising, and logistics teams to align production with demand forecasting and inventory management
Track production KPIs and provide detailed reporting to senior leadership on production status, challenges, and opportunities for improvement
Schedule, lead, and attend meetings with internal and external stakeholders as needed
Proactively resolve production issues and delays to maintain continuity and quality in the supply chain
Stay current on industry trends and innovations to enhance FOCO's sourcing and production strategies
Who You Are: Associate Production Manager
A results-oriented, detail-focused professional with a strong background in sourcing and production management within consumer goods, apparel, or similar industries
An excellent negotiator who balances cost management with maintaining quality standards
Highly organized with the ability to manage multiple projects and timelines simultaneously
A strong communicator, capable of working cross-functionally with teams in design, sales, and logistics, and fostering productive relationships with factory partners
Comfortable with data and metrics; able to analyze production performance to inform strategies and solutions
Requirements: Associate Production Manager
Bachelor's degree in Supply Chain Management, Business, or a related field
3+ years of experience in production sourcing or factory management, preferably in consumer products or manufacturing
Proven track record of managing factory relationships, production timelines, and quality control processes
Strong negotiation skills and experience in cost optimization
Familiarity with compliance standards and audit processes for factory partners
Proficiency in production management software and Microsoft Office Suite (Excel, PowerPoint, etc.)
Willingness to travel domestically and internationally for factory visits and audits as needed
What We Offer: Associate Production Manager
Competitive salary and benefits package
Career growth and development opportunities in a dynamic, sports-focused company
A supportive, collaborative team culture that values innovation and excellence
Employee discounts on FOCO products
The opportunity to work with a team passionate about redefining the fan experience through quality and creativity
Guidewire Lead
Operation supervisor job in Warren, NJ
We are seeking a seesoned Guidewire Policy Integration Engineer to lead complex integration initiatives and architect scalable technical solutions within our core insurance platforms. This role involves close collaboration with cross-functional teams including business analysts, product managers, developers, and QA professionels to design, implement, and maintain integrations that streamline business operations and enhance customer experiences.
Key Responsibilities
Integration Architecture & Development
Design, develop, and deploy integrations between Guidewire PolicxCenter and various enterprise systems (e.g., billing, claims, CRM, payment gateways, third-party services) using the Guidewire Integration Framework-including GOSU, SOAP/REST APIs, Messaging, Plugins, and Web Services.
Solution Design & Evaluation
Analyze business processes and requirements to propose robust, scalable, and maintainable integration solutions that align with both technical and business goals.
Technical Leadership
Provide mentorship to junior engineers, conduct code reviews, and establish best practices for integration development within the Guidewire ecosystem.
Project Management & Delivery
Lead end-to-end integration projects, including planning, estimation, risk assessment, and execution ensuring timely delivery and adherence to quality standards.
Supply Chain & Logistics Supervisor
Operation supervisor job in Rockaway, NJ
Experienced leader needed to guide and improve all areas of supply chain and logistics operations. This role oversees domestic and international flow of materials and finished products-both hazardous and non-hazardous-while ensuring dependable service, regulatory compliance, and cost-effective performance. The position offers strong visibility, hands-on team leadership, and the opportunity to build strategic processes across transportation, inventory, warehousing, and vendor management.
RESPONSIBILITIES
• Direct overall supply chain and logistics activities, covering inbound materials through outbound customer shipments.
• Manage daily transportation operations across multiple modes, including coordination with external logistics partners.
• Support planning processes by aligning supply chain activities with production, operations, and sales requirements.
• Maintain effective inventory and warehouse practices to support service targets, cost management, and accuracy.
• Build productive relationships with carriers, freight forwarders, and warehouse providers to ensure dependable execution.
• Evaluate and negotiate transportation agreements and supplier contracts to achieve favorable service and pricing outcomes.
• Uphold compliance with safety rules, regulatory requirements, and documentation standards, including those involving hazardous materials.
• Establish and monitor performance indicators that measure service, cost, quality, and inventory performance.
• Lead issue resolution efforts and oversee corrective actions related to logistics or supply chain disruptions.
• Identify opportunities to streamline processes, reduce expenses, and strengthen overall operational efficiency.
• Promote the use of updated systems and digital tools to improve supply chain visibility and accuracy.
• Guide, coach, and develop team members while setting clear expectations and performance objectives.
QUALIFICATIONS
• Bachelor's degree in supply chain, logistics, business, engineering, or a related field.
• 10+ years of progressive experience in supply chain or logistics roles, ideally within a manufacturing or product-driven environment.
• Demonstrated experience managing hazardous and non-hazardous materials across transportation and warehouse functions.
• Knowledge of global trade rules, transport regulations, and required logistics documentation.
• Background working with inventory control, warehouse operations, and planning processes.
• Proven ability to lead, mentor, and motivate supply chain or logistics teams.
• Strong negotiation skills and experience managing third-party carriers and service providers.
• Comfort using modern supply chain systems, data tools, and analytical platforms.
• Professional certifications such as CSCP, CPIM, CLTD, CPSM, or related credentials are considered a plus.
BENEFITS
• Chance to oversee a critical business function that directly affects service quality, operational stability, and cost performance.
• Strong executive visibility and influence on long-term supply chain strategy.
• Supportive, improvement-focused workplace that encourages collaboration and innovation.
• Competitive compensation structure with performance-based incentives.
• Robust benefits package including healthcare coverage, retirement programs, and paid time off.
• Opportunities for continued professional development, including training and certification support.
ITSM Major Incident & Problem Lead
Operation supervisor job in New York, NY
.STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India. We are seeking a highly experienced ITSM Major Incident & Problem Lead to drive major incident response and resolution across a dynamic, global enterprise. This role is pivotal in managing high-impact outages and service disruptions, ensuring timely recovery, and fostering collaboration across technical and business teams. The ideal candidate will bring deep expertise in IT Service Management, a calm and structured approach to incident leadership, and the ability to influence stakeholders at all levels. This is a hands-on leadership role requiring strong communication, situational awareness, and a commitment to continuous improvement.
This project will require the person to be remote commutable within the New York tri-state area, and to be part of a rotational on-call schedule. We have a direct relationship with our client and are setting up immediate interviews, if you thrive with supporting complex data environments within a dynamic environment we'd love to hear from you!
Responsibilities
Lead real-time incident response efforts, coordinating cross-functional teams to restore services quickly and effectively.
Facilitate structured incident calls, ensuring clear communication, ownership, and follow-through on action items.
Collaborate with global teams to manage incident workflows and ensure alignment across time zones and business units.
Drive post-incident reviews and root cause analysis, ensuring learnings are captured and applied to future prevention.
Maintain awareness of infrastructure dependencies and service impacts, enabling informed decision-making during outages.
Partner with executive stakeholders to communicate incident status, business impact, and resolution timelines.
Promote a culture of accountability, responsiveness, and operational excellence across the incident management lifecycle.
Contribute to the evolution of ITSM processes, frameworks, and best practices.
Required Experience
8+ years of experience in IT Service Management, with a strong focus on incident and major incident response and resolution.
Proven ability to lead major incident calls with clarity, confidence, and composure under pressure.
Exceptional communication skills, with the ability to engage and influence technical and non-technical stakeholders.
Experience working with Datadog Incident Management tool and workflows
Experience working in complex, fast-paced environments with global teams and high service availability expectations.
Strong understanding of infrastructure components and their operational impact, without requiring deep technical expertise.
Demonstrated leadership in driving process improvements and fostering team collaboration.
Experience in media, broadcast, or network operations is highly desirable.
Preferred Qualifications
ITIL v4 certification.
Familiarity with cloud operations, fulfillment pipelines, and vendor coordination.
Experience with automation and operational efficiency initiatives.
Benefits
Medical coverage and Health Savings Account (HSA) through Anthem
Dental/Vision/Various Ancillary coverages through Unum
401(k) retirement savings plan
Company-paid Employee Assistance Program (EAP)
Discount programs through ADP WorkforceNow
Additional Details
The base pay range for this position is $60-$70 per hour, depending on experience.
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees. Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at ********************* and reach out today to explore opportunities to grow together!
Production Manager
Operation supervisor job in Paterson, NJ
InVision is a Professional Recruitment Firm specializing in Engineering, Industrial/Skilled Trades, Information Technology and Professional Services within Canada and the U.S. We have a successful track record working on both small and large recruitment projects, across North America.
Our client is a global expert in electrical specialties and advanced materials for high-tech industries. With more than 50 industrial sites and 16 R&D centers in 35 countries around the world, they develop custom built solutions and delivers key products to its clients in order to meet the new technological challenges shaping tomorrow's world in the wind power, solar power, electronics, electric vehicles, aeronautics, space and countless other industries. They are seeking a Production Manager to join them on a full-time permanent basis.
Key Responsibilities
Production Leadership & Execution
Plan, organize, and manage daily production operations to meet customer requirements (output, quality, on-time delivery).
Develop and maintain production schedules while managing labor and equipment resources efficiently.
Coordinates shipping activities to ensure on time delivery.
Manage Maintenance team to ensure OEE targets are met.
Monitor production performance using KPIs such as OEE, Scrap, Downtime, Throughput, and Productivity.
Drive operational excellence through process standardization and best practices.
People Management
Lead, coach, and develop production supervisors, team leaders, and operators.
Promote a performance-driven culture with clear expectations and accountability.
Conduct regular team meetings, training, and capability development programs.
Manage workforce planning, including hiring, onboarding, and shift planning in collaboration with Human Resources.
Quality & Continuous Improvement
Ensure product quality meets internal standards and customer specifications.
Implement Lean Manufacturing, 5S, and Kaizen improvement projects to increase efficiency and reduce waste in collaboration with the operational excellence team.
Collaborate with Quality, Continuous Improvement, Engineering and supply chain to resolve production issues.
Health, Safety & Compliance
Ensure a safe working environment by ensuring HSE rules and procedures are respected.
Work with HSE Regional manager to identify potential risks and implement safety improvements.
Promote a safety-first culture with regular safety audits and training.
Cost Control & Resources Management
Monitor production budgets and control labor, scrap, and operating costs.
Optimize equipment utilization and drive productivity improvements.
Support capital investment planning and implementation.
Qualifications
Education & Experience
Bachelor's degree in Industrial, Mechanical, or Manufacturing Engineering, or equivalent related experience.
Minimum 5-7 years of manufacturing/production experience, including at least 2-3 years in a leadership role.
Experience in Lean Manufacturing, Continuous Improvement, and Quality Management.
ITAR facility must be a US citizen or green card holder
Skills
Strong leadership and team management capabilities
Excellent problem-solving and decision-making skills
Knowledge of ERP/MRP systems (JDE, SAP, Oracle, Microsoft Dynamics, etc.)
Employment Rewards:
Full Time Permanent
Benefits (medical, dental, vision)
Paid Time Vacation
Annual Bonus
401K + Match
Application Process:
All Qualified candidates will be contacted.
InVision is an Equal Opportunity Employer and Prohibits Discrimination and
Harassment of Any Kind:
It is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Operations Manager
Operation supervisor job in Clinton, NJ
Operations Manager (Home Health & Branch Management)
BrightStar Care is a nationally recognized home care brand known for delivering compassionate, high-quality care backed by clinical excellence and operational integrity. The Operations Manager leads daily operations for BrightStar Care, ensuring smooth clinical and administrative processes, compliance, team productivity, and exceptional client care. BrightStar Care is a nationally recognized home care brand known for delivering compassionate, high-quality care backed by clinical excellence and operational integrity. This leadership role demands strategic oversight combined with hands-on management to drive efficiency, profitability, and high standards across multiple office locations.
Key Responsibilities:
Operational Leadership:
Direct and coordinate daily office activities, including scheduling, payroll, billing, sales/marketing, recruiting, and compliance.
Ensure adherence to BrightStar Care standards, New Jersey regulations, and Joint Commission standards.
Conduct regular operational audits, leveraging data to enhance service delivery, caregiver efficiency, and client satisfaction.
Act as a proxy for the owner(s) in internal decision-making, staff meetings, and urgent client escalations.
Team Management & Culture:
Recruit, onboard, train, develop, and retain high-performance office and field staff.
Provide direct supervision, coaching, performance management, and timely feedback to ensure accountability and growth.
Foster a culture rooted in accountability, high standards, compassionate care, and positive employee engagement.
Proactively manage employee relations, promoting strong morale and reducing turnover.
Ensure timely communication between field staff, office staff, clients, and leadership.
Client Service Excellence:
Ensure rapid, professional handling of all client inquiries, concerns, and complaints.
Monitor service delivery and client satisfaction through surveys, Google reviews, Home Care Pulse Surveys and continuous feedback loops.
Implement consistent conversion practices to maximize client retention and revenue growth.
Regularly secure positive client and employee feedback, maintaining Home Care Pulse awards and achieving consistent 5-star Google reviews.
Compliance & Risk Management:
Maintain compliance with all federal, state, local regulations, and accreditation standards.
Effectively manage workers' compensation programs, safety protocols, and injury prevention measures.
Ensure timely and accurate documentation, credentialing, performance reviews, and ongoing training requirements.
Strategic Hiring & Retention:
Develop proactive, ongoing recruiting strategies in collaboration with HR to continuously build a robust talent pipeline.
Monitor caregiver turnover rates and implement strategic retention initiatives based on employee feedback.
Oversee thorough onboarding processes, training programs, and compliance documentation to ensure immediate productivity and compliance.
Technology & Operational Systems:
Proficient with Microsoft Office suite including Excel and Teams
Proficiently manage and utilize systems including payroll (ADP preferred), EMR, Applicant Tracking Systems, and cloud-based communication platforms (RingCentral).
Optimize scheduling and resource allocation to maintain operational efficiency and profitability.
Reporting & Communication:
Provide regular operational performance updates, surfacing key issues proactively to ownership.
Ensure timely, clear communication between field staff, office staff, clients, and leadership.
QUALIFICATIONS
Required:
3-5 years of operations leadership in home healthcare or similar healthcare service organization.
Proven ability to manage multi-location or high-volume branch operations.
Comprehensive understanding of NJ home care regulations and Joint Commission standards.
Exceptional organizational, problem-solving, and strategic leadership skills.
Demonstrated track record of improving team morale, retention, and service quality.
Hands-on experience in healthcare scheduling, payroll systems, billing/coding, and compliance management.
Valid driver's license and reliable transportation.
Preferred:
Previous experience within BrightStar Care or similar branded home care franchises.
Experience with performance management frameworks and service quality dashboards.
Bilingual (Spanish) communication skills.
Work Environment & Travel:
High-paced office setting with extensive phone and computer use, including extended periods of sitting or standing.
Occasional travel (up to 20%) required for client service, recruitment efforts, and professional training/conferences.
Ready to grow your career while making a difference in people's lives? Apply today and join BrightStar Care's mission to deliver premium healthcare solutions.
Operating Room Manager
Operation supervisor job in New York, NY
Nurse Manager - Operating Room (Evenings 1p - 11p)
Employment Type: Full Time
4 10 hour shifts per week
Job Description: We are working with a well known organization seeking an experienced Nurse Leadership candidate for their busy Perioperative Services department. This is an amazing place to continue growing your career!
This is a large, busy Perioperative program - running 30+ rooms into the Evening hours. They are seeking a well established OR RN that wants to continue growing their career
Schedule:
Monday - Friday Day shift
Weekend Leadership coverage is Administrative only - it is does via phone
Weekend rotation is approximately 1 weekend every 8 weeks
Qualifications:
Must be an RN
BSN degree required
Masters degree preferred
CNOR a huge plus
Must have Operating Room experience
Seeking a visible leader that works well with Patients/Family as well as with the Physicians
Will oversee 30-40 staff
Pay & Benefits:
Organization is focused on a positive culture
Strong benefits package
Competitive pay package
PTO and CME allowance
Healthcare Operations Manager
Operation supervisor job in New York, NY
Center (Practice) Manager
MedRite Urgent Care
MedRite Urgent Care is a fast-growing organization delivering modern, accessible urgent medical treatment and routine healthcare services that elevate the quality of life for our patients. Our team is committed to providing an exceptional patient experience-treating everyone like family.
We are seeking a dynamic Center (Practice) Manager who embodies our core values of being caring, knowledgeable, and exceptional. This leader will bring positivity, operational excellence, and an ownership mindset to their center, ensuring a culture of teamwork, accountability, and outstanding patient care. The Center (Practice) Manager works closely with the District Manager and Regional Director of Field Operations to drive success within their center.
The Center (Practice) Manager reports to the District Manager.
Core Competencies
Ownership Mentality
Demonstrates personal commitment to MedRite's mission through action.
Follows through on commitments and holds self and others accountable.
Helps establish clear responsibilities, workflows, and performance measurements.
Acts with Urgency
Quickly evaluates challenges and proposes effective solutions.
Remains calm and confident under pressure; adapts quickly to change.
Anticipates barriers and plans proactively.
Exudes Positivity
Builds rapport across levels and functions through friendliness, openness, and respect.
Fosters constructive relationships with diverse individuals.
Maintains a positive attitude in the face of obstacles or adversity.
Job Responsibilities
The Center (Practice) Manager will:
Leadership & Communication
Communicate effectively across all organizational channels.
Spend 90% of scheduled time on the center floor engaging with, coaching, and developing the team.
Maintain monthly scheduling in the Core Scheduler.
Ensure a monthly Net Promoter Score (NPS) of 85% or higher.
Operational Excellence
Maintain strong cross-functional knowledge of all roles and support as needed.
Collaborate with providers to ensure clinical and operational alignment.
Foster a culture of teamwork within the center and across the district.
Ensure exceptional patient experiences through MedRite's patient care model and feedback tools (NPS, Google reviews).
Address and resolve patient concerns immediately.
Talent Management
Recruit, interview, and select high-performing team members using the Talent Acquisition process.
Lead onboarding and training for new staff.
Provide ongoing coaching and performance feedback.
Partner with the District Manager and HR Business Partner to address performance issues.
Identify talent, assess potential, and develop succession plans.
Recognize and reward team performance.
Center Operations
Execute clinical and operational strategy in partnership with District Manager, Regional Director, and clinical leadership.
Manage center financial resources in partnership with leadership.
Oversee Occupational Health workflows to ensure flawless execution.
Manage labor, supplies, materials, and service resources efficiently; identify improvement opportunities.
Ensure brand standards, including surgical-level cleanliness, are consistently maintained.
Create staff schedules and process payroll.
Ensure compliance with all standard operating procedures.
Partner with clinical staff to ensure accuracy and quality of lab processes.
Perform additional duties as assigned.
Functional Competencies
People
Builds Effective Teams: Attracts top talent, develops team members, and drives engagement.
Patient Focus: Centers decisions and actions around patient needs and outcomes.
Performance
Drives Results: Demonstrates resilience, exceeds goals, and helps others achieve results.
Process
Operational Excellence: Anticipates trends, adapts processes, and aligns team actions to business goals.
Planning & Prioritization: Uses organizational goals to guide priorities and resource allocation.
Minimum Qualifications
Bachelor's degree or equivalent experience.
Demonstrated leadership experience (healthcare preferred).
Minimum of 45 hours per week with flexibility to support staff coverage.
Strong written and verbal communication skills.
Excellent organizational, time-management, and multitasking abilities.
Strong problem-solving and troubleshooting skills.
Comfort and adaptability in a fast-paced environment.
Keen attention to detail.
Proficiency with MS Excel, Word, and PowerPoint.
Ability to stand for prolonged periods and lift up to 50 lbs.
Benefits
Outstanding growth and career development opportunities.
Paid Time Off (PTO).
Medical, Dental, and Vision insurance.
401(k) with employer match
Operations Manager Full Time Role
Operation supervisor job in New York, NY
About:
A premier luxury lifestyle company featured in Forbes is seeking a hands-on Operations Manager to lead Customer Service and build the systems that keep the business running. This is a producer role for someone who loves solving problems, improving processes, and turning vision into execution. You will manage CS, update SOPs, fix breakdowns quickly, and create scalable workflows across the company.
Key Responsibilities:
Customer Service Leadership
- Lead and coach the CS team day-to-day and ensure high-touch, accurate client support.
- Handle escalations directly and resolve issues quickly.
- Audit service quality and correct gaps immediately.
- Update and enforce SOPs so the team operates consistently at a high standard.
Operational Execution
- Translate the CEO's vision into clear plans and own their execution.
- Build new processes, checklists, and workflows that scale as the business grows.
- Identify breakdowns or inefficiencies and fix them fast.
- Maintain dashboards, KPIs, and weekly operational rhythms.
Process Improvement and Automation
- Streamline operations using Monday.com, Zendesk, Guru, and automation tools.
- Create tools, templates, and automations that eliminate manual work and reduce errors.
- Continuously refine systems to increase speed, clarity, and accuracy.
Problem Solving and Escalation Management
- Act as the first point of escalation for operational and client issues.
- Troubleshoot and resolve problems hands-on rather than pushing them to others.
- Ensure nothing slows down the team or affects the client experience.
Technology Oversight
- Manage day-to-day use of internal systems and coordinate with developers when updates are needed.
- Ensure tech tools support clarity, efficiency, and reliable service delivery.
Who You Are:
- You have a builder mindset and improve broken systems rather than simply managing them.
- You are service-driven and care deeply about accuracy, tone, and client experience.
- You move quickly while maintaining strong attention to detail.
- You communicate clearly and keep leadership and the team aligned.
- You have high ownership and never wait for someone else to fix problems.
Requirements:
- 3 plus years leading customer service or operations in a high-touch environment.
- Experience improving SOPs, systems, and workflows.
- Comfort using Monday.com, Ticketing Systems or other CS Tools, Guru, Google Workspace, and automations.
- Proven ability to run a CS team and execute projects from idea to completion.
- Availability in EST timezone, 8am to 5pm, with some flexibility on weekends.
Why Join Us:
This is a high-impact role where you will build the systems that power a luxury brand. You will work closely with the CEO, lead a small CS team, and own the operational foundation that enables the company to scale.
Application Process:
As a prestigious luxury company, we receive a high volume of applications for each role. To help us evaluate candidates thoughtfully and efficiently, we ask all applicants to complete a short set of written questions and include a brief video introduction.
Candidates who complete both the written questions and the video will be considered for the next stage of interviews. These responses allow us to get a meaningful sense of your communication style, problem-solving approach, and alignment with our values before moving forward.'
Questions:
Describe a time you inherited a broken or inefficient operational process. What specific steps did you take to fix it, and what was the result? Be as concrete as possible.
Explain your experience leading a Customer Service team in a high-touch or high-expectation environment. What were your responsibilities, and how did you ensure quality and accuracy?
Walk me through a system or workflow you built from scratch (SOP, automation, dashboard, training guide, etc.). What problem were you solving, what tools did you use, and how did you measure its success?
Our team often faces urgent client escalations and fast-moving operational issues. How do you stay calm, prioritize correctly, and make good decisions under pressure?
VIDEO ANSWER - Please record a short Loom video answering: Describe your management style. Include details on the smallest and largest teams you've managed, how you structured communication, and how you ensured consistent accountability and performance.
Submissions:
To apply, please send your responses to ****************************.
When submitting your application, be sure to include your Complete Response to Questionnaire, Loom Video, country of residence, LinkedIn profile, and resume.
IMPORTANT NOTE: Please do not call, text, or email the Founder regarding this role. All applications and communication must be submitted by following the application process above.
Website Operations Manager
Operation supervisor job in Parsippany-Troy Hills, NJ
Title - Website Operations Manager
Requirements:
Drive technical Search Engine Optimization efforts to ensure the website is optimized and properly set up to drive organic traffic
Partner with the business analyst to define and write detailed user requirements for the development team
Review and test functionality against requirements prior to new features being published
Collaborate with the engineering team to plan and manage sprint capacity and overall cadence ensuring efficient continuous delivery of web materials
Define product roadmap and delivery calendar from what is acceptable as a minimum viable product with ongoing enhancements and refinements
Identify data driven decisions through analytics and testing.
Maintain and optimize a web governance structure of alerts, prioritizing service ticket requests, continuous monitoring and troubleshooting to minimize errors and downtime .
QUALIFICATIONS
Strong communication skills and ability to coordinate projects cross functionally
The ideal candidate has a balanced mix of technical skills and business acumen with a customer first mindset on how users behave within a digital experience with proven results
Experience working with enterprise web CMS platforms is required; experience with Sitecore is a plus
Working knowledge of managing content and configurations for new functional features across lower environments UAT through to live production on site
Experience with Google Analytics 4 to inform decisions is strongly preferred.
Experience managing website language translation, chatbot implementation, customer reviews integration, personalization features, and site optimization strategies across both product and services strongly preferred
Solid understanding of Agile development practices and forums (e.g. Scrum, Sprint Delivery, backlog grooming management
EDUCATION and ADDITIONAL EXPERIENCE
Bachelor's Degree required; MBA or relevant Master's Degree preferred
5-8 years of experience in leading/managing website development in a large cross functional team environment
Exceptional ability to co-create and work collectively with various business leaders and key stakeholders
Excellent oral and written communication skills, including the ability to organize, conceptually interpret and clearly communicate material developed collaboratively via the input of multiple parties; translate complexity into actionable actionable plans
Operations Manager
Operation supervisor job in Bayonne, NJ
Our client, a growing logistics and delivery company, is seeking a hands-on Operations Manager to join their team in Bayonne, NJ. Are you a natural leader who thrives in fast-paced environments? Do you excel at optimizing processes, leading teams, and keeping operations running smoothly? If so, this could be the perfect opportunity for you. Keep reading to learn more about what our client has to offer!
The Perks!
Compensation: $65,000 - $85,000/year, based on experience
Performance based bonus potential
401(k) savings plan with company match
Paid time off and paid holidays
Medical, dental, and vision insurance
Company-paid life insurance
Short- and long-term disability
Tuition reimbursement
Health Care Spending Account
A Day in the Life of a Operations Manager
In this role, you'll lead a dedicated team of drivers and oversee daily delivery operations to ensure packages are delivered accurately and on time. You'll coordinate route planning, monitor performance metrics, and implement strategies that boost productivity and customer satisfaction. This position is key to maintaining operational excellence and ensuring seamless day-to-day delivery station performance.
Responsibilities include:
Oversee and manage driver activities and performance
Develop and optimize delivery routes for maximum efficiency
Coordinate sorting and dispatching to ensure timely deliveries
Monitor key operational metrics and implement improvement strategies
Drive productivity, accuracy, and customer satisfaction
Support a positive and results-driven team environment
Requirements and Qualifications:
3+ years of experience in operations management, logistics, or a related field
2+ years of experience working in/managing DSP operations with Amazon
Proven success managing teams in a fast-paced environment
1+ years of experience using route optimization tools, delivery tracking systems, or other shipping software
Clean driving record and background check
Strong communication and interpersonal skills
Ability to adapt to changing priorities and multitask effectively
About the Hiring Company:
Our client is a respected logistics and delivery services company committed to operational excellence and customer satisfaction. They take pride in fostering a supportive, team-oriented culture where leadership, accountability, and innovation are encouraged.
Come Join Our Operations Team!
Start by filling out this quick, 3-minute, mobile-friendly application today, we can't wait to meet you!
Operations Manager
Operation supervisor job in Eatontown, NJ
We are seeking a proactive and detail-oriented Operations Manager to lead and oversee daily operational activities for a services based business delivering live event production, entertainment coordination, growing retail experience and event logistics. This role involves managing a team of direct reports, focusing on team works, establishing / improving core processes, building and managing workflows, and driving operational excellence to meet organizational goals. The ideal candidate will possess strong leadership skills, a results-driven mindset, and the ability to thrive in a fast-paced environment.
Key Responsibilities:
Team Leadership: Manage, mentor, and develop a team of four direct reports, fostering a collaborative and high-performing environment.
Team member 1 on 1s
Group Goals
Personal Development Goals
Time Management
Employee Handbook / Training
Operational Efficiency: Oversee daily operations to work to establish new processes that are efficient, cost-effective, and aligned with organizational objectives.
Job Planning
Day to Day / Weekly scheduling of staff
Develop and implement core processes for the following
Production / Event Workflow
Rental Dry or Staffed
Warehouse Inventory
Asset Tracking / Management
Performance Monitoring: Develop and track key performance indicators (KPIs) and analyze operational data to identify areas for improvement and implement solutions. This may include evaluation of event P&Ls, staff hours, and operational costs.
Process Improvement: Address operational challenges proactively and implement solutions to minimize disruptions.
Qualifications
Must have prior experience managing a team of direct reports
Must be able to work on site with flexible hours to meet client needs
What we Offer
Small Team dynamics working directly with ownership
Great Compensation & Benefits
Fast paced growing business environment
Compensation will be based on experience with a target range between 80-120K
2nd Shift Maintenance Supervisor
Operation supervisor job in Paterson, NJ
2nd Shift 3pm-12am
Maintenance Supervisor directs, organizes, and executes all 2nd shift Maintenance Department Activities. This person is accountable for the reliable protection of the Process Equipment, Building, as well as the facility's support machinery and ancillaries.
He must ensure the day-to-day performance of machines and tools critical to Manufacturing and Team performance.
Supervisor Must perform in a LEAN environment with a proactive maintenance strategy and aim to support availability of production equipment the most efficient way possible. Continuing with implementation of advanced tools for: parts inventory, machinery uptime, preventive maintenance programs, labor, and maintenance costs control.
Knowledgeable in CMMS software and industrial safety standards.
Job Description
Essential Job Functions:
Ensure compliance with all safety rules procedures for the staff and workplace.
Support the implementation of a maintenance program and spare parts inventory (CMMS) on critical equipment as: Asitrade Laminators, Bobst Die Cutter and Gluers, Koenig and Bauer Printer-Press, stretch wrappers and sealers.
Maintain and update database in (CMMS) that will support any modification to our current preventive maintenance program while capturing all necessary documentation provided by machine vendors.
Manage all outside contractors and other services (To be defined) within the scope of the role as assigned by senior management team.
Work with other shifts during the installation of all new machinery and equipment within the timetables established.
Provide reports to support the approval of all work that is carried out by third parties while ensuring workmanship is in line with Company, state, and local regulations standards.
Work with safety manager to obtain the required state or local permits/certification, according to maintenance department use. Maintain current validity of all permits/certification.
Perform other duties within the scope of the role as assigned by Maintenance Manager
Support all phases of outside services (Vendor, Cost, Schedule, Permits and other needed items)
Additional Requirements: Work week may include weekend hours.
Job Qualifications:
Degree in industrial or mechanical/Electrical engineering
3-5 years of experience in manufacturing operations
Excellent computer skills in Microsoft office suites (Excel, Outlook, Word, etc); ability to learn about new technologies.
Ability to troubleshoot, analyze and solve problems with support and independently.
Excellent communication skills, both verbal and written.
Supervisor- Speech Therapy
Operation supervisor job in New York, NY
Key/Essential Functions & Responsibilities
Provides day-to-day support and direction for Speech Language Pathologists to ensure the therapeutic needs of students are met with person-centered speech, language, feeding and Augmentative and Alternative Communication (AAC) services, supports and interventions in alignment with MSA's mission.
Oversees and ensures compliance with regulations and best practices for speech and language-related services provided by the multi-disciplinary team, regularly collaborating with applicable MSA leadership and other departments to support development and implementation of clinical interventions that support attainment of educational and therapeutic goals.
Ensures provision of appropriate therapeutic interventions, services and supports to students through implementation of individualized plans that support attainment of documented therapy goals by properly trained, certified, licensed and/or otherwise qualified staff following appropriate levels of supervision and safeguards, in accordance with all applicable rules and regulations.
Regularly performs all duties of Speech Language Pathologist as indicated in Speech Language Pathologist - Education Services for an assigned caseload of students and provides coverage for caseloads of other Speech Language Pathologists in their absence, as needed.
Oversees and evaluates effectiveness of speech and language related services, ensuring that Speech Language Pathologists implement appropriate methods, plans and resources to support the safety and wellbeing of students including during mealtimes.
Monitors, reviews and provides feedback regarding speech and language-related needs and individual student support plans in collaboration with Speech Language Pathologists, MSA leadership team and other stakeholders, identifying trends and unmet needs, proposing and overseeing implementation of solutions and revisions to correct issues and deficiencies or to update services and plans as individual needs change.
Regularly communicates and advises on MSA policies and procedures with families and MSA staff, providing support, guidance and resolutions to specific concerns or issues relating to speech and language interventions for individual students; escalates concerns to Director of Clinical Services, as needed.
Maintains a safe, secure and compliant work environment by understanding, communicating and keeping current with all applicable processes, procedures and requirements for documenting, tracking and reporting (e.g. workplace injuries, incidents, absences, leaves, etc.).
Provides support and guidance for Speech Language Pathologists and Clinical Fellows, consistently applying and enforcing school policies, procedures and productivity standards and addresses concerns or performance issues in collaboration with Director of Clinical Services through discussions and plans for corrective actions, as needed.
Plans and monitors staffing, scheduling and caseloads for speech and language-related services, ensuring maintenance of appropriate coverage with consideration for scope of practice and skillset in assignment of responsibilities.
Participates in interview, selection, placement and/or reassignment processes for Speech Language Pathologists, providing feedback and making recommendations to MSA leadership.
Conducts regular check-ins with and formal observations of Speech Language Pathologists and Clinical Fellows to ensure clear communication and understanding of job expectations, policies and procedures, to assess impact of therapeutic interventions and to provide regular feedback, coaching and development, appropriately documenting supervisions, developing plans for growth and professional development.
Ensures speech and language staff are actively pursuing required education, continuing education and/or professional licenses in accordance with all requirements and are appropriately maintaining and documenting professional license, certification(s) and/or registration(s) for their assignment.
Provides training and oversight for Speech Language Pathologists, Clinical Fellows and graduate interns and for other MSA staff supporting therapeutic activities and implementing feeding plans and/or AAC.
Provides clinical supervision as authorized by State of New York, which includes providing and appropriately documenting supervision for individual staff pursuing clinical hours required for NYS licensure and/or clinical internships.
Initiates, reviews or approves staff status, work hour, promotions, demotions, transfers and/or other adjustments for staff, ensuring changes are appropriately submitted in Workday in a timely manner.
Ensures timekeeping records and approvals through Workday are completed accurately and on a timely basis to support payroll processing; identifies concerns with attendance, work hours and/or time tracking, resolving with staff or coordinating resolutions and coverage with MSA clinical leadership, when needed.
Supports Speech Language Pathologists with developing and writing appropriate therapeutic goals for students and ensures timely and accurate completion of all documentation relating to services for individual students including applicable assessments, annual therapeutic goals and plans, regular/annual progress reports and session notes; edits and/or reviews specific cases as needed to address concerns or issues and provides information to other departments and leadership regarding individual students, as requested.
Ensures that Speech Language Pathologists are communicating with and involving parents in their child's activities and progress and communicates directly with parents regarding therapeutic interventions or specific concerns, when needed.
Participates in recurring clinical and other related or schoolwide meetings including specialized or student-specific needs, supports and/or training; may attend other interdepartmental and schoolwide meetings as requested.
Remains current with developments and new interventions, technologies or ideas relating to speech, language, feeding and/or AAC through research and/or continuing, professional or other education.
Researches and identifies potential external partners and resources that may enhance or further support therapeutic interventions or families and/or establish community service, internship or educational opportunities and presents findings to Director of Clinical Services, facilitating connections and implementations as directed.
Participates in the planning and facilitation of speech and language-related activities including school and parent trainings and assists with planning and administration of schoolwide events, activities and/or fundraisers in collaboration with MSA leadership.
Complies with and ensures compliance with all Federal, State, Local and other relevant regulatory agency requirements, including the Health Insurance Portability and Accountability Act (HIPAA) and cooperation with appropriate entities in any inspection, inquiry or investigation.
Performs all other duties, as assigned.
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