Operation support analyst job description

THIS POSITION ALLOWS FOR UP TO 2 DAYS REMOTE WORK A WEEK

Guard Enterprise Cyber Operations Support (GECOS) - CND Analyst - Digital Media Analyst

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.

GDIT has an opening for a CND Analyst - Digital Media Analyst position supporting the Army National Guard (ARNG) in Falls Church, VA. This is an IT Service Management contract in support of the operation, modernization, expansion, and further evolution of the ARNG's global Information Technology (IT) services including networking, compute, storage, infrastructure, applications, hosting, and program management services. The GECOS program supports the ARNG enterprise IT infrastructure, its Wide Area Network (WAN), authentication and directory services, cybersecurity, application hosting, and associated services. GECOS uses ITIL best practices framework as the basis for IT Service Management (ITSM) model.

The CND Analyst - Digital Media Analyst will:

• Responsible for evidence collection and forensic analyses of devices to identify, reverse engineer, and de‐obfuscate content related to cybersecurity incidents, such as malicious content.

• Works closely with ARNG CIRT and SOC to coordinate and communicate findings and continuously improve forensic analysis techniques to incorporate lessons learned and industry best practices.

• Performs work under supervision, as necessary.

QUALIFICATIONS:

Required Skills and Experience:

• Possess the appropriate baseline certification(s) to achieve DoD 8570.01-M Information Assurance Technical (IAT) Level II (CompTIA Security+ or higher)

• An active SECRET DoD clearance or higher

Desired Skills and Experience:

• Cisco Certified Network Professional (CCNP)

#GECOS

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Hybrid

Work Location:

USA VA Falls Church

Additional Work Locations:

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

The Client Operations Support Analyst will provide operational support to the Cash Distribution team. The incumbent will manage the placement of vault cash orders via VRU systems and email via Outlook and serves as the principal point of contact while conducting customer research. This role reconciles funding movement (including bank statement access, running General Ledger entries, and daily and monthly ACH entries). The Client Operations Support will execute time-sensitive courier communication while managing various tasks to complete production needs. The incumbent will create and maintain audit-approved documentation of the production process. Other duties as assigned, including cross-training and project development.
Minimum Qualifications:

+ Associate degree preferred or equivalent work experience. Experience in the ATM or Cash Logistics industry is preferred

+ Must have one years of customer service experience

+ Data entry skills preferred

+ Must have the ability to build relationships at all levels of the organization and with customers and vendors.

+ Must have the ability to expertly process time sensitive, repetitive data entry

+ Must have the ability to work in a fast-paced environment and can manage multiple customer requests simultaneously.

+ Experience using service ticket applications is preferred, as well as the ability to multitask between multiple tools and systems.

+ Must have the ability to work independently as well as in a team environment

+ Must have the strong desire to learn, grow, and constantly face new challenges.

+ Must have prior experience communicating with customers through email and phone, including strong telephone skills and etiquette, and strong oral and written communication skills.

+ Must have strong technical skills using Microsoft Office software products. Intermediate level Excel skills preferred.

+ Must have strong problem-solving skills, strong attention to detail and be a motivated, self-starter requiring minimal supervision and prioritize work effectively

+ Ability to identify opportunities for process improvement, present ideas to teammates and management, and implement changes.

Inclusiveness:

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at careers@ wsfsbank.com.

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

#LI-Hybrid

Join Our Team

In 2022, the Atlanta Journal-Constitution named the Primerica one of the best places to work for the ninth consecutive year. Also in 2022, Primerica was named one of the Best Employers for Diversity by Forbes for the second consecutive year. Forbes also named Primerica as one of America's best Insurance companies for 2022. Primerica ranks 6th among 25 companies included in the Term Life Insurance category. Over the past seven years Primerica has consistently been voted Best Employer by Gwinnett Magazine in its special "Best of Gwinnett" winner editions. Primerica is a great place to work! Join our team to experience what it's like to work at “one of the best places to work in the metro Atlanta”.

About this Position

The Operations Support Analyst is a member of the Agency Licensing team. The Analyst processes state license renewals for PFS corporations and designated agent(s) plus processes ownership deals. This role works with the Office of the General Counsel, other departments and sometimes outside vendors to ensure that the corporations and related agent(s) meet the licensing requirements of the various state regulatory agencies. The Analyst reports office addresses to Maine DOI that are under our corporate license. The role ensures that all requirements of Business Continuity are met each quarter.

This is hybrid position that requires working onsite at our Duluth, Georgia office and remotely multiple days each week.

Responsibilities & Qualifications

Duties:
Renewal of state licenses for PFS corporate and designated agent(s) - Tracks and completes process of license renewals for PFS corporations and designated agent(s) by paper or online process each month. Updates license information on mainframe. Prints copy of license for our records. Advises designated agent(s) of continuing education requirements needed for license renewals and monitors appointment renewal. Business Continuity - Maintains the Archer program for Business Continuity. Confirms each quarterly requirements for Business Continuity are met on time. Ensures that testing for Operational Assessments, Disaster Recovery and Business Continuity are processed on time. Meets with testers to review tests and make any necessary changes before actual tests are done. Writes up process for new tests if required. Ensures that the Business Continuity Plan and Business Impact Analysis are updated with current information.Processing of ownership deals - Verifies any licensing issues between the selling & buying agent and forwards information to the ownership team. Attends meetings to discuss any issues. Communicates with the different departments involved. Ensures that new code number for selling agent is added to system and that all steps are completed and notifies ownership team of completion. If selling agent is not staying active, then request termination of new code number. Make changes to ownership chart. Maintain licensing system, corporate & agent files, master licensing calendar - Update licensing system after renewal of state licenses. File copies of renewal documents and renewed license in file folders. Edit master licensing calendar to reflect new expiration dates, new renewal fees and any new information pertaining to the renewals and other filings. Review PFS corporate and agent(s) information on the insurance departments websites and process any changes necessary. Resolves problems and issues - Gathers and documents pertinent information to a problem or issue. Proposes resolution for immediate problems. Performs post implementation follow-up to ensure accuracy and complete resolution of the problem. Keeps management informed of progress.Prepare analysis and report for WFI - Gathers and track pertinent information for WFI user. Analyze and generate reports to Management on daily/weekly/monthly basis. Keeps management informed of progress.Various other assigned projects and assignments requested by management.

Knowledge, Skills & Abilities:
Ability to run queries Working knowledge of Mainframe tables, content and security Strong research and information retrieval skills Math Aptitude and basic accounting skills Ability to review and interpret licensing regulatory bulletins Strong computer skills Working knowledge of Microsoft Access, Excel and WordExcellent verbal and written communication skills Ability to establish priorities and meet deadlines Detail oriented with strong analytical and organizational skills Ability to work independently and without close supervision Ability to work well with others Ability to multi-task Ability to work under deadline pressure

FLSA status:This position is exempt (not eligible for over time):
No

Our Benefits:
Day one health, dental, and vision insurance 401(k) Plan with competitive employer match Vacation, sick, holiday and volunteer time off Life and disability insurance Flexible Savings Account & Health Savings AccountProfessional development Tuition reimbursement Company-sponsored social and philanthropy events

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.