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What does an operation support analyst do?

Updated January 8, 2025
8 min read

Operations support analysts' primary duty is to make sure the business operates efficiently and effectively in meeting the customer's needs. To determine this, they may perform surveys and other forms of gathering information to identify the specific areas the business can enhance. They use relevant data to develop strategies that would help make the business effective and efficient. Also, their responsibilities include producing written reports, fixing equipment, and providing answers to customers' queries. Relevant training is required in different industries, so job seekers need to have strong analytical and mathematical skills.

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Operation support analyst responsibilities

Here are examples of responsibilities from real operation support analyst resumes:

  • Have experience in managing environments where java base interfaces run in SOLARIS/LINUX containers.
  • Monitor and manage mainframe computers.
  • Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
  • Provide technical UNIX and Linux support in a professional manner.
  • Perform PC maintenance, repair, and hardware/software installation and upgrades, to include dial-up networks and software problem resolution.
  • Implement MOF in the project in line with ITIL.
  • Help implement the ITIL methodology.
  • Administer UNIX AIX system and data loads.
  • Use of Linux in a production and test environment.
  • Diagnose, troubleshoot and resolve all customer issues and concerns.
  • Utilize team SharePoint site to stay current with any policy updates.
  • Participate in regular team meetings on how to streamline the Citrix environment and provide feedback.
  • Work closely with many external vendors providing data feeds for batch production via FTP and MQ.
  • Create, maintain, and configure automated file transmissions using FTP, SFTP, FTPS, and NDM.
  • Communicate with the CRM vendor to ensure all customize updates and bug fixes are implemented in a timely manner.

Operation support analyst skills and personality traits

We calculated that 13% of Operation Support Analysts are proficient in Operations Support, Customer Service, and PowerPoint. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.

We break down the percentage of Operation Support Analysts that have these skills listed on their resume here:

  • Operations Support, 13%

    Coordinated and executed software release deployments from QA to Production environments in synchronization with developers, engineering groups and operations support.

  • Customer Service, 12%

    Provided quality customer service consistent with established service standards and company policy that included monitoring issues via the incident tracking software.

  • PowerPoint, 4%

    Prepared PowerPoint presentation for managerial results meetings, assisting management provide remediation if exceptions were found.

  • Management System, 3%

    Maintained tracking system for staff actions and work assignments using electronic case file/database management systems, monitoring inquiries and responses.

  • Data Analysis, 3%

    Provide customer care, problem resolution, data reporting, data analysis and data reconciliation supporting terminal operations.

  • Data Entry, 3%

    Complete high volume of data entry by quickly and accurately processing loan-related tasks to meet productivity and quality requirements.

Common skills that an operation support analyst uses to do their job include "operations support," "customer service," and "powerpoint." You can find details on the most important operation support analyst responsibilities below.

Customer-service skills. The most essential soft skill for an operation support analyst to carry out their responsibilities is customer-service skills. This skill is important for the role because "computer support specialists must be patient and sympathetic." Additionally, an operation support analyst resume shows how their duties depend on customer-service skills: "provide customer support to internal examiners and external office administration as well as contact and communicate with medical providers. "

Listening skills. Another essential skill to perform operation support analyst duties is listening skills. Operation support analysts responsibilities require that "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Operation support analysts also use listening skills in their role according to a real resume snippet: "communicated with the crm vendor to ensure all customized updates and bug fixes were implemented in a timely manner. "

Speaking skills. This is an important skill for operation support analysts to perform their duties. For an example of how operation support analyst responsibilities depend on this skill, consider that "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of an operation support analyst: "presented complicated technical issues with clear, easy-to-follow solutions and a path forward. ".

Problem-solving skills. operation support analyst responsibilities often require "problem-solving skills." The duties that rely on this skill are shown by the fact that "support workers must identify both simple and complex computer problems, analyze them, and solve them." This resume example shows what operation support analysts do with problem-solving skills on a typical day: "exceeded expectations as sme [subject matter expert], particularly in agent evaluation, relationship building and resolution ownership. "

Writing skills. Another common skill required for operation support analyst responsibilities is "writing skills." This skill comes up in the duties of operation support analysts all the time, as "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." An excerpt from a real operation support analyst resume shows how this skill is central to what an operation support analyst does: "provide technical support for multiple software applications experience writing and executing sql scripts and queries"

Most common operation support analyst skills

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Compare different operation support analysts

Operation support analyst vs. Analyst lead

The duties of an analyst lead depend on one's line of work or industry of employment. Typically, their responsibilities revolve around performing research and analysis, coordinating with different departments to gather leads and data, reviewing findings, and producing reports and presentations for the stakeholders and other higher-ranking officials. Through the results, an analyst lead can provide advice, devise strategies for business optimization, spearhead the development of processes, identify strengths and weaknesses, and offer recommendations on areas in need of improvement. All of this is done while in adherence to the company's vision and mission.

If we compare the average operation support analyst annual salary with that of an analyst lead, we find that analyst leads typically earn a $27,556 higher salary than operation support analysts make annually.While the two careers have a salary gap, they share some of the same responsibilities. Employees in both operation support analyst and analyst lead positions are skilled in customer service, powerpoint, and management system.

There are some key differences in the responsibilities of each position. For example, operation support analyst responsibilities require skills like "operations support," "crm," "technical support," and "application support." Meanwhile a typical analyst lead has skills in areas such as "analytics," "project management," "cloud security," and "c #." This difference in skills reveals the differences in what each career does.

Analyst leads tend to make the most money working in the finance industry, where they earn an average salary of $110,488. In contrast, operation support analysts make the biggest average salary, $74,493, in the finance industry.analyst leads tend to reach higher levels of education than operation support analysts. In fact, analyst leads are 9.6% more likely to graduate with a Master's Degree and 1.1% more likely to have a Doctoral Degree.

Operation support analyst vs. Systems analyst

A systems analyst is responsible for monitoring the effectiveness of technology systems and analyzing its efficiency for business operations and clients' needs. Systems analysts create specific modifications to operating systems and help design solutions and processes. Other tasks include managing the system's workflow, diagnosing and detecting malfunctions, performing troubleshooting, and assisting clients' with their concerns. A systems analyst must have excellent command with programming languages and the knowledge with the technology industry to understand systems' complexities and processes.

Systems analyst positions earn higher pay than operation support analyst roles. They earn a $7,675 higher salary than operation support analysts per year.A few skills overlap for operation support analysts and systems analysts. Resumes from both professions show that the duties of each career rely on skills like "customer service," "management system," and "data analysis. "

In addition to the difference in salary, there are some other key differences worth noting. For example, operation support analyst responsibilities are more likely to require skills like "operations support," "powerpoint," "data entry," and "crm." Meanwhile, a systems analyst has duties that require skills in areas such as "project management," "troubleshoot," "c++," and "c #." These differences highlight just how different the day-to-day in each role looks.

Systems analysts earn a higher average salary than operation support analysts. But systems analysts earn the highest pay in the finance industry, with an average salary of $86,904. Additionally, operation support analysts earn the highest salaries in the finance with average pay of $74,493 annually.systems analysts earn higher levels of education than operation support analysts in general. They're 5.4% more likely to graduate with a Master's Degree and 1.1% more likely to earn a Doctoral Degree.

Operation support analyst vs. Process analyst

A process analyst is also known as an operations research analyst, who evaluates in detail the steps in producing products and making important decisions as well as providing recommendations on how to enhance them. They are IT specialists that analyze the business process and workflows to determine how they can be computerized and improved. Responsibilities include identifying problems and risks as well as engaging in problem resolution. Important skills to consider for applicants include being innovative thinkers and goal-oriented.

On average, process analysts earn higher salaries than operation support analysts, with a $5,525 difference per year.operation support analysts and process analysts both have job responsibilities that require similar skill sets. These similarities include skills such as "customer service," "management system," and "data analysis," but they differ when it comes to other required skills.

There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, an operation support analyst is likely to be skilled in "operations support," "powerpoint," "data entry," and "crm," while a typical process analyst is skilled in "project management," "continuous improvement," "sigma," and "lean six sigma."

Process analysts earn the best pay in the finance industry, where they command an average salary of $93,338. Operation support analysts earn the highest pay from the finance industry, with an average salary of $74,493.process analysts typically earn similar educational levels compared to operation support analysts. Specifically, they're 4.8% more likely to graduate with a Master's Degree, and 0.6% more likely to earn a Doctoral Degree.

Operation support analyst vs. Systems support

A systems support agent is responsible for resolving system applications and network issues, performing technical configuration, and upgrading systems infrastructure. A systems support representative conducts regular maintenance and diagnostic tests on the computer applications to ensure its optimal performance and efficiency to support business operations and avoid delays in deliverables. They also assist the technology team in designing backup systems and improve existing networks according to business requirements and specifications. They write resolution reports for reference to prevent the reoccurrence of system malfunction and inconsistencies.

Systems supports tend to earn a lower pay than operation support analysts by an average of $3,677 per year.While both operation support analysts and systems supports complete day-to-day tasks using similar skills like customer service, technical support, and pc, the two careers vary in some skills.Each job also requires different skills to carry out their responsibilities. An operation support analyst uses "operations support," "powerpoint," "management system," and "data analysis." Systems supports are more likely to have duties that require skills in "troubleshoot," "provides technical support," "end user support," and "system support. "systems supports enjoy the best pay in the professional industry, with an average salary of $72,760. For comparison, operation support analysts earn the highest salary in the finance industry.systems supports reach similar levels of education compared to operation support analysts, in general. The difference is that they're 0.6% more likely to earn a Master's Degree, and 0.2% more likely to graduate with a Doctoral Degree.

Types of operation support analyst

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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