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Operation support coordinator skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical operation support coordinator skills. We ranked the top skills for operation support coordinators based on the percentage of resumes they appeared on. For example, 11.2% of operation support coordinator resumes contained phone calls as a skill. Continue reading to find out what skills an operation support coordinator needs to be successful in the workplace.

15 operation support coordinator skills for your resume and career

1. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how operation support coordinators use phone calls:
  • Answered phone calls; direct families questions to appropriate personnel; sort and distribute mail; welcome parents into the building.
  • Answered emergency telephone calls and dispatched rescuers to incidents.

2. PowerPoint

Here's how operation support coordinators use powerpoint:
  • Authored PowerPoint presentations for recommended changes to audit forms and delivered to management and senior management for consideration.
  • Defined Quality Metrics in a PowerPoint presentation for consideration by management and department.

3. Purchase Orders

Here's how operation support coordinators use purchase orders:
  • Determined supply sources and expedited purchase orders.
  • Track and report on multiple expense activities such as inventory, print requests, purchase orders and check requests.

4. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how operation support coordinators use data entry:
  • Help all departments with any projects needed, send out memos, letters and emails, data entry.
  • Managed incoming documents, such as transcripts, including data entry, scanning, verifying and recording.

5. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how operation support coordinators use management system:
  • Identify and coordinate building maintenance requests, via Integrated Facility Management System (IFMS).
  • Serve as the outsourcing documentation administrator for VCC's vendor management system.

6. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how operation support coordinators use payroll:
  • Provided all necessary correspondence from HR, Payroll and administration from home office to over 100 employees working in the field.
  • Sourced and implemented vendors (Organic foods, POS systems, Print companies, Insurance, Payroll systems).

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7. Financial Aid

Financial aid refers to cash released to an educational institution to help a student pay the school fee. The issuance of financial aid, whether scholarships, grants, or loans, aims to make access to education affordable to all students irrespective of their backgrounds.

Here's how operation support coordinators use financial aid:
  • Oversee all departments of operation: financial aid, student services, enrollment management, and I.T.
  • Provide excellent customer service to students while resolving student billing, invoicing and financial aid concerns.

8. Salesforce

Salesforce is an American cloud-based software company based in San Francisco, California. This company provides customer relationship management services that enable the customers to be closer to the company. It gives the company detailed information about each customer, including marketing, sales, commerce, and services. Salesforce also helps market a product to attract more buyers, and helps win more customers by targeting the right audience.

Here's how operation support coordinators use salesforce:
  • Subject Matter Software Expert (Salesforce) for Department Enrollment Management (D.E.M.)

9. Administrative Functions

Administrative Functions all revolve around planning and managing business operations. Administrators engage in the planning and execution of different business objectives, implementing workplace policies, and organizing resources efficiently. Every action that is a step towards the business's goals is covered by Administrative Functions.

Here's how operation support coordinators use administrative functions:
  • Coordinated all administrative functions related to the entire installation process.
  • Assisted and supported the Service Manager on day to day operations, dispatched service calls and general administrative functions.

10. Customer Inquiries

Here's how operation support coordinators use customer inquiries:
  • Log and track all installations, services, and any customer inquiries related to installations.
  • Log and track all installations, services, resolving any escalated issues/customer inquiries and ensuring the customer experience.

11. Customer Orders

Here's how operation support coordinators use customer orders:
  • Reviewed new customer orders and requests and manually entered data into a centralized database.
  • Fulfilled online customer orders for shipment processing.

12. SharePoint

Here's how operation support coordinators use sharepoint:
  • Developed and conducted SharePoint training for all manufacturing salaried employees.b.
  • Assist accounting department with Excel and SharePoint training and activities.h.

13. Customer Satisfaction

Here's how operation support coordinators use customer satisfaction:
  • Interacted directly with customers, resolving service issues, complaints and coordinating with additional outside vendors to ensure customer satisfaction.
  • Communicate any deficiencies and resolving any issues identified with Sales and Installation Management as required and ensure customer satisfaction.

14. Check-In

Check-in is the hospital process of registering new patients to the hospital database. It also refers to where patients get their information registered or where patient's kin check for their patient's whereabouts.

Here's how operation support coordinators use check-in:
  • Established a visitor check-in procedure.
  • Performed coding of invoices for accounting, ordered office and cleaning supplies, and performed shipment loading, unloading and check-in.

15. Expense Reports

Here's how operation support coordinators use expense reports:
  • Prepared and audited expense reports for all executive management.
  • Assisted Operations Technicians code their time sheets and expense reports.
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List of operation support coordinator skills to add to your resume

Operation support coordinator skills

The most important skills for an operation support coordinator resume and required skills for an operation support coordinator to have include:

  • Phone Calls
  • PowerPoint
  • Purchase Orders
  • Data Entry
  • Management System
  • Payroll
  • Financial Aid
  • Salesforce
  • Administrative Functions
  • Customer Inquiries
  • Customer Orders
  • SharePoint
  • Customer Satisfaction
  • Check-In
  • Expense Reports
  • Conference Calls
  • Scheduling Appointments
  • Customer Support
  • ISO
  • Service Orders
  • Troubleshoot
  • Contract Amendments
  • Outbound Calls
  • Windows
  • Student Recruitment
  • HR
  • Process Improvement
  • Customer Accounts
  • Registration Process
  • Center
  • Campus
  • Develop Strong Relationships
  • Enrollment Management
  • Devry
  • Depot

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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