Top Operational Risk Analyst Skills

Below we've compiled a list of the most important skills for an Operational Risk Analyst. We ranked the top skills based on the percentage of Operational Risk Analyst resumes they appeared on. For example, 12.4% of Operational Risk Analyst resumes contained Ensure Compliance as a skill. Let's find out what skills an Operational Risk Analyst actually needs in order to be successful in the workplace.

The six most common skills found on Operational Risk Analyst resumes in 2020. Read below to see the full list.

1. Ensure Compliance

high Demand
Here's how Ensure Compliance is used in Operational Risk Analyst jobs:
  • Reviewed and recommended system modifications to ensure compliance with regulatory requirements, process efficiency and loss mitigation.
  • Monitored the foreclosure process of defaulted loans to ensure compliance with governmental and investor guidelines.
  • Perform review of social media, mortgage and consumer lending related marketing to ensure compliance with regulations and risk mitigation.
  • Performed risk analysis on moderate to high-risk individuals to ensure compliance with the Bank Secrecy Act and USA Patriot Act.
  • Reviewed third party vendor policies, practices and procedures to ensure compliance with regulatory standards and Citigroup policy standards.
  • Partnered with Compliance & Ethics, Legal, and other internal divisions to ensure compliance with FAA regulations.
  • Assisted with field audits of customers to ensure compliance with contractual obligations.
  • Maintained narrative and procedures to ensure compliance with Sarbanes-Oxley Act Section 404.
  • Tracked accuracy of processed loans to ensure compliance with State and Federal regulations Developed curriculum for database programmers to experience end-user processes
  • Implemented the Secure Workspace Program and responsible for conducting semi-annual physical walkthroughs to ensure compliance with Citigroup policy and standards.

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2. Fraudulent Activity

high Demand
Here's how Fraudulent Activity is used in Operational Risk Analyst jobs:
  • Collected data to support potential fraudulent activity and contacted customers to validate activity.
  • Review customer debit card transactions and detect fraudulent activity.
  • Analyzed and reviewed deposits to identify fraudulent activity.
  • Conduct routine reviews on accounts identifying fraudulent activity.
  • Review transactions to identify possible fraudulent activity.
  • Respond to actions taken by the New Account Screening unit and any issues that involve possible fraudulent activity on deposit accounts.
  • Detect the fraudulent activity and initiate a claim for disputed transaction via systematic input.
  • Performed detail reviews on suspicious online transactions to prevent losses due to fraudulent activity.
  • Filed and process claims for fraudulent activity.
  • Investigated purported cases of fraudulent activity on JPMorgan Chase consumer accounts.
  • Conduct and lead investigations into any potential fraudulent activity.
  • Analyzed and resolved disputes and claims Identify fraudulent activity and abusive behavior Provide client education and built brand loyalty

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3. Loss Cases

high Demand
Here's how Loss Cases is used in Operational Risk Analyst jobs:
  • Initiated the opening of fraud or loss cases as necessary and ensured that case files were accurate and complete.
  • Open fraud or loss cases as necessary to ensure case files are accurate with detailed notes.
  • Open fraud or loss cases as necessary complete with full documentation.
  • Open fraud or loss cases as necessary.
  • Handle high volume calls Resolve complaints and answer inquiries Open fraud/loss cases Data Entry

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4. Financial Institutions

high Demand
Here's how Financial Institutions is used in Operational Risk Analyst jobs:
  • Verified funds between financial institutions to ensure funds availability.
  • Played a key role in analyzing financial instruments for bankers and financial institutions.
  • Inputted IRS, tax and court levy data for financial institutions and attorneys.
  • Verify checks authenticity presented at Chase branches, with financial institutions on the checks, and or makers on the checks .
  • Perform fundamental credit risk analysis and assign internal credit ratings on financial institutions and sovereigns.
  • Generate quarterly financial analysis for those financial institutions that experience a change in financial condition.

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5. Operational Risk

high Demand
Here's how Operational Risk is used in Operational Risk Analyst jobs:
  • Produce recurring reports for internal and external stakeholders including Federal Regulators to keep them abreast of the company s operational risk.
  • Provide operational risk management coverage for Capital Markets, Investment Banking, Institutional Asset Management, and Enterprise Commercial Payments Division.
  • Participated in Enterprise/Operational Risk Management Risk Control Self Assessment and Scenario Analysis to identify significant key risks influencing economic capital calculation.
  • Provided education and support to internal and external risk areas to meet requirements of the operational risk framework and regulatory requirements.
  • Assisted in developing, analyzing and reporting operational risk data for business areas, executive management and the Executive Board.
  • Investigate operational risk incidents to determine root cause, assess the control environment, escalate issues and identify/monitor remedial actions.
  • Project manager for the operational risk management work stream in the Enterprise Prudential Standards and Heightened Standards regulatory initiatives.
  • Coordinated production of periodic operational risk performance reports for senior management, including trend analysis and recommended strategies.
  • Identified, reviewed, analyzed, and managed operational risks against Risk Tolerance Statements among various business units.
  • Conducted internal operational review and prepared operational risk assessment reports for accounting and tax department for management analysis.
  • Supported Operational Risk team with identification, assessment and management of operational risks across the Group Finance function.
  • Oversee highly-detailed operational risk program with developing, implementing, and monitoring risk-based program for global operations.
  • Managed operational risk through compliance monitoring, operational control testing and certification, business resumption project planning.
  • Facilitated Bank wide training on Operational Risk Management in support of the overall Enterprise RiskManagement Framework.
  • Assisted in developing the Operational Risk Assessment Methodology and Framework utilized within the Institutional Brokerage Group.
  • Updated and maintained surveillance database and ensure integrity of data related to operational risk issues.
  • Collected and reported on local operational risk events for senior management and to company headquarters.
  • Work closely with internal business partners of Citigroup to decrease operational risk while maintaining productivity.
  • Developed methodology and made recommendations for operational risk economic capital allocation among company business lines.
  • Provided senior management with critical indicators to assess economic, regulatory, and operational risks.

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6. Audit Requirements

high Demand
Here's how Audit Requirements is used in Operational Risk Analyst jobs:
  • Documented, reviewed, and investigate processes for accounts reviewed and ensured regulatory, legal, bank and audit requirements.
  • Ensured that all regulatory, legal, bank and audit requirements were met reducing internal operational errors.
  • Facilitated that regulatory, legal, bank, and audit requirements were met.
  • Ensured all regulatory, legal, bank and audit requirements were met.
  • Ensured that regulatory, legal, bank and audit requirements are met.
  • Ensured regulatory, legal, bank and audit requirements.

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7. Credit Card Transactions

high Demand
Here's how Credit Card Transactions is used in Operational Risk Analyst jobs:
  • Monitored portfolio of merchants to maximize efficiency and satisfaction of credit card transactions.
  • Create and manage rules for real-time fraud and counterfeit detection for credit card transactions.
  • Utilized decision support software to identify and stop the source of high-risk credit card transactions.
  • Consulted with merchants, validated credit card transactions.
  • Review reported, unauthorized, and fraudulent credit card transactions.

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8. High Risk Transactions

high Demand
Here's how High Risk Transactions is used in Operational Risk Analyst jobs:
  • Analyzed daily fraud reports and performed routine account activity review of high risk transactions to minimize and prevent losses.
  • Research and analyze high risk transactions across all payment channels to identify possible cases of fraud.
  • Monitor real time queues and identify high risk transactions within personal and business portfolios.
  • Performed routine account activity review of high risk transactions.
  • Review daily activity of high risk transactions.

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9. Risk Management

high Demand
Here's how Risk Management is used in Operational Risk Analyst jobs:
  • Delivered sophisticated relational database to report to executive management on issues including exposure, demographics, and risk management.
  • Enhanced corporate risk management programs by leading projects and initiatives aimed at identifying and examining operational and technology risks.
  • Developed the Construction Risk Exposure Monitoring Procedures in conjunction with Enterprise Risk Management.
  • Managed enterprise risk management programs for operations of four corporate divisions.
  • Qualified recommendations for portfolios and underlying funds using risk management systems
  • Managed and evaluated training programs dealing with Risk Management.
  • Formulate and implement risk management policies and procedures.
  • Provided a daily snapshot of TVA's portfolio from a risk management perspective for management and executive decision making.
  • Managed the flow of the Operations Risk Management process related to the Financial Agency Agreement (FAA).
  • Improved and standardize testing for a new risk management web-based application, increasing efficiency and reducing test times.
  • Assist in the creation, enforcement and training of all policies and procedures related to risk management.
  • Manage and execute the Controls - Violation Escalation Process by working with Risk Management and Business Partners.
  • Partner with Enterprise Risk Management for the facilitation of Risk ID Assessment through workshops and control testing.
  • Enter processes, risks, controls, issues into IRM (Integrated Risk Management System).
  • Ensured the completion of monthly, quarterly and annual risk management reports and analysis.
  • Communicate internally and with Risk Management when a fraud or suspected fraud is discovered.
  • Planned, managed and supervised all aspects of the Navy's Risk Management Program.
  • Served on both local chapter and national boards of the Risk Management Association.
  • Manage enterprise-wide efforts to strengthen the bank's risk management and operational controls.
  • Developed and maintained weekly deal transaction reports for the VP of Risk Management.

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10. Customer Service

high Demand
Here's how Customer Service is used in Operational Risk Analyst jobs:
  • Front line customer service representative for customer complaints at counters; solved concerns with maximum professionalism while enhancing customer relations.
  • Demonstrated excellent customer service via phone by assisting customers with the reporting and resolution of fraudulent transactions.
  • Provide excellent customer service to internal and external customers and/or clients while preforming a strict authentication process.
  • Maintained an exceptional level of customer service and accuracy while meeting and often exceeding departmental expectations.
  • Provided excellent customer service at all points of customer contact internally and externally.
  • Investigate potentially fraudulent banking transactions in an inbound customer service center.
  • Improved processes helping increase efficiency and enhance customer service.
  • Recognized for exemplary customer communications and outstanding customer service.
  • Provided excellent customer service to improved ancillary product knowledge.
  • Handled risk operations customer service inquiries
  • Provide customer service and support for members over the phone focusing mainly on the prevention of any fraudulent activity.
  • Provided customer service by contacting customers, and authenticating them to verify if their recent transactions were valid.
  • Call center environment - answer 60-70 calls daily; monitored and timed while providing excellent customer service.
  • Maintained excellent quality of customer service and phone etiquette to ensure customers have a great customer experience.
  • Assumed customer services roles as needed and obtained knowledge of numerous banking products and functions.
  • Provide customer service to an average of 60 clients per day via phone and email.
  • Answer incoming customer calls; Provide excellent customer service to internal and external customers.
  • Received the Five Key Award for meeting production and customer service goals.
  • Provided customer service by taking customer calls at in-bound call center.
  • Provide excellent customer service to customers while detouring fraud.

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11. Suspicious Activity

high Demand
Here's how Suspicious Activity is used in Operational Risk Analyst jobs:
  • Experience with monitoring, investigating and reporting suspicious activity related to deposits and transfer of money.
  • Review and research suspect items and/or transactions and report suspicious activity as required.
  • Ascertained economic purpose of suspicious activity by interviewing customers and preparing SAR filings.
  • Generate restrictions and suspicious activity reports for bankers and managers as needed.
  • Provide transaction review/verification assistance to branch personnel in support of suspicious activity.
  • Conduct internal account/customer reviews to identify potentially suspicious activity.
  • Investigated account activity for suspicious activity.
  • Minimize losses by detecting suspicious activity.
  • Submitted Suspicious Activity Reports and Field Inquiries to the Respective banks of the Originator or the Beneficiary.
  • Complete analysis of transactional information to identify risk, trends, and potential suspicious activity.
  • Conducted reviews on daily check and ATM deposits, and escaladed any suspicious activity to compliance for additional review.
  • Maintain, monitor and investigate all suspicious activity via system reports and thru the Verafin program.

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12. Action Plans

high Demand
Here's how Action Plans is used in Operational Risk Analyst jobs:
  • Assessed loan products and effectiveness of branch operations and implemented corrective actions, addressed operational issues, and executed action plans.
  • Published quarterly Results including analysis of identified exceptions and status of remediation action plans for US Management and Head Office.
  • Consulted with internal partners and business line management to support corrective action plans to ensure regulatory compliance, if needed.
  • Maintained diligent follow up on Issues Management activities with appropriate stakeholders, communicating all findings and concluded all action plans.
  • Submit Quarterly Controls Self-Assessment and work with managers to complete any outstanding Action Plans by specified target date.
  • Communicate with outside vendors any issues, document action plans and follow through to ensure a final resolution.
  • Created and implemented store action plans with the help of Management to ensure proactive results were accomplished.
  • Escalate the corrective action plans that have passed the target date to Senior Management.
  • Monitored the implementation of action plans for risk issues and risk events reported.
  • Assisted in the development of action plans to mitigate high risk areas.
  • Interpreted findings of reports and created individualized action plans on exposure cases.
  • Assisted in development of corrective action plans.
  • Open and monitor CAPs (Corrective Action Plans) for failed audits or self identified control deficiencies/audit issues.
  • Supported IT control practices and remediation action plans.

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13. State Regulations

high Demand
Here's how State Regulations is used in Operational Risk Analyst jobs:
  • Apply federal state regulations and processor requirements on a situational basis.

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14. Appropriate Dispositions

high Demand
Here's how Appropriate Dispositions is used in Operational Risk Analyst jobs:
  • Maintained accurate client case files entailing appropriate dispositions and detailed notes.
  • File claims on behalf of customer as necessary and ensuring that files are accurate and complete with all appropriate dispositions.

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15. AML

average Demand
Here's how AML is used in Operational Risk Analyst jobs:
  • Delegated any Fraud activities to the Superiors and reported AML remediation and international payments.
  • Directed new account process ensuring customer and banker had necessary documentation for seamless process.
  • Streamlined and aggregated non-modeled portfolio data across disparate systems and sources with SAS/Access.
  • Analyze customer data to monitor accuracy and completeness for AML/KYC requirements.
  • Maintained all recommended training relevant to AML industry regulations and requirements.
  • Streamline risk reporting, providing specifications for improvements.
  • Worked with Senior Managers, Line of Businesses & other departments to ensure ongoing compliance with AML Standards & regulatory requirements.
  • Identified, created and streamlined a reconciliation process that mitigated risk and increased real time data integrity for all client accounts.
  • Reviewed and streamlined 3rd party bank access provisioning templates used by the Internal Technology Registration Group for Capital Markets Operations.
  • Conduct complex data analysis using AML management tools and systems to detect patterns and trends consistent with money laundering activity.
  • Risk based due diligence is performed to comply with Know Your Customer, BSA, OFAC and AML regulations.
  • Evaluated ATM and deposit transactions to identify potential fraud and anti-money laundering violations based on KYC and AML principles.
  • Key Project- Design and implement AML/BSA quality assessment/quality control program across the enterprise on behalf of AML/BSA Officer.
  • Involved in obtaining Know Your Customer information and asking questions to understand account usage for AML purposes.
  • Assisted in the mentoring and training of both new employees and peers within the AML middle office.
  • Established effective relationships with Global Securities & Investigations, AML Operations, Legal, and Compliance.
  • Analyze risk associated with potentially high AML risk customers with the focus on International Customers.
  • Interact directly with all other teams within AML Operations as well as upper management.
  • Escalate any AML typologies to our FIU group with an AAR for further investigations.
  • Identified business risks; proposed solutions to improve controls and to streamline processes.

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16. Business Units

average Demand
Here's how Business Units is used in Operational Risk Analyst jobs:
  • Educated multiple business units regarding policy and business practice requirements.
  • Facilitated the new product approval process with business units and support departments through the New Product Approval Committee meetings.
  • Provide Business Unit Risk Manager with accurate and timely reporting of significant and emerging risks from the business units.
  • Worked with other internal business units as needed while conducting risk analysis to complete all necessary research.
  • Loaded reports and added commentary and variance explanation, for email release to JPMC Business Units.
  • Reviewed all vendor's business continuity plans to coincide with the needs of the business units.
  • Executed Purchase and Sales functions as well as recorded business units' commission and fees.
  • Addressed instances of non-compliance in business units, applications, documents, and processes.
  • Analyze and format audit reports for distribution to Freddie Mac business units.
  • Conducted workshops for all Business units for the Business Impact Analysis process.
  • Project scope included 11 business units and multiple project plans.
  • Serve as point of contact for business units during audits.
  • Provided training to business units on the RCSA framework.
  • Reevaluated business units functions, risks, and controls.

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17. Due Diligence

average Demand
Here's how Due Diligence is used in Operational Risk Analyst jobs:
  • Analyzed and resolved investor due diligence status identified as early payment defaults and misrepresentation.
  • Performed underwriting, due diligence and preliminary approval for potential merchants.
  • Coordinate regulatory examinations, client due diligence and audits, rating agency evaluations, and internal or external audits as needed.
  • Perform due diligence using the bank's internal and external databases, Bridger, Lexis Nexis and World-Check.
  • Closed accounts that were out of compliance with the customers due diligence policies, procedures and processes.
  • Conduct Operational Due Diligence meetings on prospective and current hedge funds and private equity funds.
  • Research and collect information to successfully complete the review with enhanced due diligence and accuracy.
  • Supported credit risk team by managing the groups due diligence investigations on alternative investments.
  • Perform new hire enhanced due diligence training.
  • Received Award for providing due diligence information requirements in a timely manner and helping in the simplification of the underwriting process.
  • Performed due diligence on leveraged loan underwritings and suggested key diligence items for calls with financial sponsors and corporate management teams.
  • Provided guidance and expertise around vendor due diligence, third party selection, contracts, on-going monitoring and termination.
  • Provided training and onboarding support for new teammates on Enhanced Due Diligence and High Risk Account Classification.
  • Experience with the Enhanced Due Diligence (EDD) Process to include PEP, SPF ect.

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18. Loss Exposure

average Demand
Here's how Loss Exposure is used in Operational Risk Analyst jobs:
  • Examined case fact patterns by investigating suspicious account activity and categorize activity that has created loss exposure.
  • Analyzed suspicious account activity that created loss exposure.
  • Produced reports summarizing case facts, degree of loss exposure, and steps taken to reconcile claims.
  • Take proactive measures to prevent loss through performing analysis and properly reposrting and documenting activity that has created loss exposure.
  • Analyze and categorize activity that has created loss exposure to establish and examine fraud trends.

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19. Fraud Claims

average Demand
Here's how Fraud Claims is used in Operational Risk Analyst jobs:
  • Investigated, researched, and decided fraud claims and/or refunds.
  • Initiated and made financial decisions on Check Fraud claims.
  • Responded to inbound calls and creating fraud claims.
  • Researched and processed Check Fraud claims under 5K.
  • Filed non-fraud claims for customers as well.
  • Initiated fraud claims in order to investigate the acivity and credit their account back with the funds that were taken.
  • Support for Personal Bankers, Business Bankers, and Branch Managers in Fraud Claims and Dispute claims.

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20. Risk Assessments

average Demand
Here's how Risk Assessments is used in Operational Risk Analyst jobs:
  • Gathered information for semi-annual risk assessments.
  • Expanded duties include working with various levels within the organization to prepare enterprise regulatory risk assessments, policies and procedures.
  • Planned, developed, managed and executed internal risk assessments of key business areas within the Global Operations Department.
  • Performed risk assessments on new IT projects and non-IT business initiatives as part of a project governance process.
  • Serve as Risk Control Partner for various departments; conducting risk assessments according to bank regulations.
  • Conduct comprehensive risk assessments in accordance with Basel II requirements.
  • Conduct compliance and risk assessments for online payouts.
  • Assist the BSA Officer with Risk Assessments.

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21. Mitigate Risk

average Demand
Here's how Mitigate Risk is used in Operational Risk Analyst jobs:
  • Designate the appropriate prioritization to mitigate risk.
  • Develop Corrective Action Plans to eliminate control gaps and mitigate risks, manage issue resolution phases in Phoenix tracking tool.
  • Create and maintain decision making tools in both Excel and Oracle to help mitigate risk.
  • Identify and analyze vulnerabilities and trends within data to assess, manage and mitigate risk.
  • Utilized company tools including Attack, Compass and Fraud One Page to mitigate risk.
  • Place restraints and take action against accounts to reduce loss and mitigate risk.
  • Provided recommendations on how to mitigate risks that were identified.
  • Reviewed accounts to mitigate risk and loss to the company.
  • Shared findings and recommendations with Senior Management (Executive Directors) for improved polices, controls and training to mitigate risk.

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22. Non-Monetary Transactions

average Demand
Here's how Non-Monetary Transactions is used in Operational Risk Analyst jobs:
  • Minimize and prevent losses resulting from high risk and fraudulent monetary and non-monetary transactions by performing routine account activity and review.
  • Minimize and prevent losses resulting from high risk and fraudulent monetary and non-monetary transactions on customer account profiles.
  • Analyze all monetary and non-monetary transactions.
  • Prevented & minimized losses resulting from high risk & fraudulent monetary & non-monetary transactions hold a 98% quality score.
  • Position Type: Fraud Prevention Minimize and prevent losses resulting from high risk and fraudulent non-monetary transactions.

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23. KYC

average Demand
Here's how KYC is used in Operational Risk Analyst jobs:
  • Review consumer customers identified as requiring further analysis and make risk decisions based upon Know Your Customer (KYC) standards.
  • Follow Know Your Customer (KYC) procedures and action plans to reduce exposure on suspicious items.
  • Track KYC related errors by the Officer and Branch/Department Point Persons employing assigned department reports.
  • Develop training material tailored to help KYC Operations staff become more efficient in their role.
  • Assisted sales team in outlining the necessary details to complete KYC profiles and EDD.
  • Obtain additional KYC information to bring customers up to agreed KYC standards.
  • Test new and modified loans to ensure KYC standards are upheld.
  • Created the KYC Periodic Review Procedures for Wealth Holding Vehicle.
  • Assign required training courses to KYC Operation staff members.
  • Handled Due Diligence and KYC.
  • Work on Travel Suppression Countries procedures Close accounts that do not meet Citibank's KYC requirements.
  • Review, validate and complete missing KYC/CIP information and conduct periodic reviews of transactional data.
  • Perform training needs assessments for all LOBs in KYC Operations.
  • Research and collect information to successfully complete the requirements of Citi s KYC program in compliance with Citi policy.

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24. Fraud Hotline

average Demand
Here's how Fraud Hotline is used in Operational Risk Analyst jobs:
  • Communicated actions on suspect items to branch personnel, customers, Fraud Hotline and Corporate Security as necessary.
  • Manage a high- volume call for Branch Support, Consumer, Electronic Money Movement and Fraud Hotline.

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25. High Volume

average Demand
Here's how High Volume is used in Operational Risk Analyst jobs:
  • Enter high volumes of confidential clientele data into web-based database systems for proper filing, storage and reporting processes.
  • Exercised sound judgment and discretion in the process of resolving all cases with a high volume, high-pressure team environment.
  • Handle calls in a high volume, fast pace phone center environment.
  • Answered customer inquiries in a high volume call center.
  • Managed high volumes within a deadline-driven environment Exceeded daily goals consistently.
  • Prepared management high volume data reporting through Navicat SQL for daily transactions, chargeback, account reconciliations and high-risk transactions.

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26. ACH

average Demand
Here's how ACH is used in Operational Risk Analyst jobs:
  • Documented the investigation completed for each account reviewed and updated systems with findings for reporting and statistical purposes.
  • Established automated dashboards and metrics for each business unit in Operations and Technology divisions.
  • Analyze reports due to security breach of customers information without authorization.
  • Develop comprehensive reports for each analyzed yearly account.
  • Conduct transaction analysis on each customer reviewed.
  • Achieved predetermined productivity and quality goals.
  • Trained team in India on financial policies, procedures, and systems through formal training and one on one coaching.
  • Recognized by management as being highly motivated, professional, and a committed team player willing to coach peers.
  • Helped to market, develop and implement sales and marketing strategy to achieve the region's new household acquisition.
  • Ensured each line of business had adequate processes and procedures in place to effectively monitor and manage risk.
  • Reduced $ loss due to fraud rings, and provided machine-learning tools with data to better prevent fraud.
  • Reach out to attorneys and/or courts to obtain information needed to process the asset based order correctly.
  • Collaborate with team on enhancements to the operational risk assessment process and tools to refine/enhance the approach.
  • Assessed the quality and efficiency of processes and controls of each service of the Back Office.
  • Assessed threats to data integrity and security of networks and the consequences of failures or breaches.
  • Helped Managers and new hire with dept goals and coaching with change in scorecard as objective.
  • Peer coaching new hires and new classes, helping to develop and grow customer claims.
  • Received inbound escalated calls from customers in relation to their debit card and ACH claims.
  • Helped lead department through peer coaching, interviewing, and serving as subject matter expert.
  • Specialized in Check Forgery Assisted with training and peer coaching for new and existing employees.

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27. Customer Accounts

average Demand
Here's how Customer Accounts is used in Operational Risk Analyst jobs:
  • Utilized multiple resources and procedures to match customer accounts to legal documentation received.
  • Restrict customer accounts when fraudulent activity was identified.
  • Analyzed and submitted W-9 information from customer accounts in accordance with the IRS in support CIP/KYC development teams within Compliance Operations.
  • Used multiple computer systems to process court ordered restrictions on customer accounts and to verify customer accounts and profiles.
  • Analyzed customer accounts to identify exempt funds then calculated the amount to be remitted to creditor entities.
  • Analyze and research customer accounts on mainframe/CPI system for fraudulent activity and create cases for investigation.
  • Reconciled customer accounts in Chase systems to ensure that levies and fees were accurately assessed.
  • Assist in identifying fraud trends and red flags in customer accounts through customer activity.
  • Protect customer accounts by insuring that fraud trends are noticed and stopped.
  • Placed legal freezes on customer accounts if all criteria was met.
  • Serve as operations liaison for a block of personal customer accounts.
  • Monitor and identify trends and patterns on customer accounts.
  • Review customer accounts for potential risk to the bank.
  • Assigned to special projects for completion of chargebacks on customer accounts.

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28. Appropriate Action

average Demand
Here's how Appropriate Action is used in Operational Risk Analyst jobs:
  • Verified account activity with customers over the phone and took appropriate action based on transaction characteristics.
  • Use numerous operational determine the appropriate action to take (restrict accounts, block cards, etc.).
  • Monitor and maintain records of all high risk customers' activity, taking appropriate action as situations arise.
  • Take appropriate actions to verify legitimate usage and mitigate risk utilizing fraud prevention protocols.
  • Investigated and evaluated nationwide fraud referrals to determine appropriate action.
  • Take appropriate action based on transaction characteristics of greater complexity.

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29. Proactive Measures

average Demand
Here's how Proactive Measures is used in Operational Risk Analyst jobs:
  • Analyzed suspicious account activity and administered proactive measures to prevent losses.
  • Take proactive measures to prevent loss through blocking ATM/debit cards and analyzing suspicious account activity.
  • Take proactive measures to prevent and reduce exposure on suspect items and /or transactions.

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30. Routine Risk Transactions

low Demand
Here's how Routine Risk Transactions is used in Operational Risk Analyst jobs:
  • Demonstrate judgment capability to review and /or investigate routine risk transactions or reports in accordance with departmental procedures and Federal Regulations.
  • Review and/or investigation of routine risk transactions and reports while remaining in accordance with departmental procedures and Federal Regulations.
  • Work under general supervision and demonstrate some judgment capability to review and/or investigate routine risk transactions or reports.
  • Demonstrate sound judgment capability to review and/or investigate routine risk transactions and reports.
  • Evaluated routine risk transactions and reports for more than 100 customers daily.
  • Review and/or investigate routine risk transactions or reports.

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31. System Entries

low Demand
Here's how System Entries is used in Operational Risk Analyst jobs:
  • Prepare numerous documents including reports and system entries as necessary for financial entry, certification, reporting and statistical purposes.

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32. Special Projects

low Demand
Here's how Special Projects is used in Operational Risk Analyst jobs:
  • Manage special projects to assist clients in developing appropriate internal control systems and monitor significant changes.
  • Project leader on several special projects testing different applications used within the department.
  • Assisted with training new hires, initiated motivational tactics, system testing, and other special projects.
  • Worked on special projects with the CRO leading to enhancements to risk monitoring and reporting.
  • Reported directly to the CEO; completed special projects and executive reports as assigned.
  • Participated in special projects as well as R&D for the Risk Departments.
  • Scheduled and executed weekly core team meetings for stakeholder and special projects groups.
  • Perform special projects and other SOX testing as needed.
  • Performed special projects as requested by Project Managers.
  • Provided support for special projects, time-driven deliverables and High Risk Customer escalations for Senior Public Figures and Politically Exposed Persons.

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33. Fraud Investigations

low Demand
Here's how Fraud Investigations is used in Operational Risk Analyst jobs:
  • Assisted with HE Fraud Investigations.
  • Utilized multiple business applications to initiate and conduct fraud investigations.
  • Assisted customers in initiating fraud investigations for fraudulent transactions.
  • Review PHH fraud investigations and determine if appropriate for Suspicious Activity Report (SAR) filing.
  • Executed Fraud Investigations and SAR Filings.
  • Performed detailed fraud investigations using Sitex, Dataquick, Lexis/Nexis, D&B and other search engines.

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34. Investigation Process

low Demand
Here's how Investigation Process is used in Operational Risk Analyst jobs:
  • Document the investigation process by preparing various documents, reports and system entries.
  • De-escalate difficult calls with irate clients to ensure satisfaction and understanding of potential outcomes or ongoing efforts in investigation processes.

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35. Savings Accounts

low Demand
Here's how Savings Accounts is used in Operational Risk Analyst jobs:
  • Received incoming phone calls from bank customers and bank employees concerning potentially fraudulent activity on customer's checking and savings accounts.
  • Researched and resolved customer disputes on checking accounts, savings accounts, and debit card.
  • Charged off negative balance checking and savings accounts using Mainframe SBS and Customer Assist.
  • Focus on loss prevention and risk mitigation strategies while reviewing new checking/savings accounts.
  • Assisted clients on a daily basis, filing fraud claims on their personal checking, and, savings accounts.
  • Assisted customer through inbound and outbound calls in regards to possible fraudulent activity on checking and savings accounts.

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36. Phone Calls

low Demand
Here's how Phone Calls is used in Operational Risk Analyst jobs:
  • Reviewed internal department phone calls to ensure adherence with Risk, Audit and Compliance policy.
  • Answer phone calls to assist customers with fraud inquires.
  • Performed reconciliation of daily and aged mutual fund transactions; and follow up with phone calls and emails until transfer/delivery confirmed.
  • Interact with External and Internal clients in order to obtain timely resolution of breaks/queries requiring email correspondences and phone calls.
  • Handle inbound phone calls to the global operations center and trigger the incident and event management procedures as needed.
  • Outlined procedures to be taken during phone calls with veteran business owners that will allow for effective time usage.

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37. Internal Controls

low Demand
Here's how Internal Controls is used in Operational Risk Analyst jobs:
  • Reported Risk Management issues and internal controls deficiencies for improving business operations to maximize efficiency and effective performance.
  • Assess adequacy of internal controls, documentation process and procedures intended to ensure compliant operations.
  • Maintained adequate internal controls for financial reporting and assessment.
  • Performed periodic reviews and testing of departmental internal controls in line with SOX requirements and risk assessment result.
  • Executed testing of internal controls and operational processes, identifying weaknesses and gaps.
  • Ensured compliance with divisional standards and procedures through monthly internal controls testing.
  • Developed internal control manuals for risk assessments and testing of internal controls.

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38. SOX

low Demand
Here's how SOX is used in Operational Risk Analyst jobs:
  • Conducted SOX testing for multiple operational areas, including follow-up remediation.
  • Tested various SOX controls where subject matter experts were not available or segregation of duties existed between control owner and tester.
  • Contributed to Sarbanes-Oxley (SOX) efforts and assisted Oracle purchase design team with implementation of daily reconciliation reports.
  • Served as division project leader for SOX documentation, remediation controls testing, and end user computing reviews.
  • Supported application teams during the audit process and helped manage Sarbanes-Oxley Act (SOX-404) related compliance.
  • Proposed and implemented a template for completing risk assessments and a reference manual for SOX documentation.
  • Identified risks and controls by evaluating SOX compliance through the design assessments.
  • Time delivery of SOX audit observations and follow up of management responses.
  • Perform quarterly control testing (SOX and non-SOX).
  • Performed SOX effectiveness testing and documentation including walkthroughs, and control evidence gathering.
  • Worked closely with Chief Risk Officer and Munich Re Internal Audit Group as part of annual audit and Sox Programs.
  • Analyzed the financial statements on an annual basis to identify internal processes that were in-scope for SOX 404 purposes.
  • Perform Periodic SOX Walkthroughs of processes that are identified to have financial recording or reporting risk.
  • Participated in the annual and quarterly certification process, includes Sox and PRSA certification.

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39. Account Holders

low Demand
Here's how Account Holders is used in Operational Risk Analyst jobs:
  • Worked with account holders when Spoof/Unauthorized Account Access is on an account to guarantee funds back for anything unauthorized.
  • Answer a high volume of incoming telephone calls from account holders and internal Chase employees.
  • Assisted account holders and company employees with deposit holds and restrictions.

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40. Rcsa

low Demand
Here's how Rcsa is used in Operational Risk Analyst jobs:
  • Worked with the individual responsible for RCSA testing of Fiduciary Oversight by providing documentation necessary and answered any follow-up questions.
  • Provided consultation to businesses/departments throughout the entire RCSA process.
  • Managed controls over the effectiveness of maintaining a Risk and Control Self Assessment (RCSA) for the department.
  • Coordinate and execute the Local Risk and Control Assessment (RCSA) for assigned businesses within the headquarters.
  • Conducted review and challenge sessions with senior executives to vet RCSA and risk profile results.
  • Performed in collaboration Risk and Control Self-Assessment (RCSA) for LAS Technology Risk.
  • Assist with the development of the RCSA guidelines utilizing the Basel II Framework methodology.
  • Implement and monitor process mapping aggregation and quantification as per RCSA guidelines.
  • Completed 12 RCSA's (Risk Control Self-Assessment) in around 16 months.
  • Partner on country RCSAs with country management, providing insight and knowledge of the bank-wide OpRisk Framework program.
  • Core processes listed on the RCSA needed to ensure compliance with applicable laws and regulations (e.g.

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41. Outbound Calls

low Demand
Here's how Outbound Calls is used in Operational Risk Analyst jobs:
  • Communicate directly with cardholders via inbound/outbound calls to determine fraud activity origin and explain claims process.
  • Completed inbound and outbound calls and took appropriate action based on transaction characteristics and complexity.
  • Conduct investigations from information collected via inbound and outbound calls requiring the skills to analyze complex data.
  • Conducted inbound/outbound calls to minimize losses resulting from high risk and fraudulent transactions.
  • Make outbound calls and authenticate customers prior to going over account info.
  • Complete inbound and outbound calls and took appropriate action based on transaction characteristics of greater complexity.

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42. Audit Procedures

low Demand
Here's how Audit Procedures is used in Operational Risk Analyst jobs:
  • Execute detailed audit procedures including reviewing transactions, documents, records, and reports for accuracy and effectiveness.
  • Selected to train associates on audit procedures and effective communication to increase departmental credibility and effectiveness.
  • Travel to PNC territory headquarters to audit procedures and verify PNC is in compliance with all state and federal regulations.
  • Advised Merchants how to prevent funding delays and advised on audit procedures for payment card processing.
  • Assist external auditors with SOX testing and year-end audit procedures.
  • Implemented billing and audit procedures.

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43. Key Risk Indicators

low Demand
Here's how Key Risk Indicators is used in Operational Risk Analyst jobs:
  • Assisted line managers in identifying and monitoring all key risk indicators of prescribed business unit.
  • Monitored the quality and consistency of existing Key Risk Indicators.
  • Collected and analysed statistics on operational losses and Key Risk Indicators.

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44. Sharepoint

low Demand
Here's how Sharepoint is used in Operational Risk Analyst jobs:
  • Tracked maker and checker summary of action and internal resources as reference documentation in line of business SharePoint site.
  • Helped maintain/update the department procedures within the Sharepoint and Discovery websites.
  • Documented the results of testing within Excel, Discovery, and the Sharepoint websites.
  • Instituted process improvements, creating and enhancing SharePoint internal/external customer facing documents, and company-wide department contacts that positively impacted revenue.
  • Designed, developed, and implemented corporate intranet and help desk ticketing system using Microsoft SharePoint.
  • Implemented user experience improvement initiatives including, service request tracking and user self-help SharePoint site.

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45. Ofac

low Demand
Here's how Ofac is used in Operational Risk Analyst jobs:
  • Perform OFAC checks on all mortgage loans through the company.
  • Assist with additional procedures for OFAC Conduct KYC reviews on OFAC, MSB and ATM Owners / Operators customers.
  • Improved the OFAC scanning process by tuning the upgraded system, resulting in 65% reduction in alert generation.
  • Research customer information regarding accounts and transaction activity suspected of being related to money laundering, terrorist financing and/or OFAC issues.
  • Developed and implemented procedures to incorporate ChexSystems ID Verification and OFAC into the Credit Unions Member Identification Program.
  • Researched and addressed any fraudulent activity including identity theft or OFAC violations.

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47. Potential Losses

low Demand
Here's how Potential Losses is used in Operational Risk Analyst jobs:
  • Identify fraudulent schemes and take action to prevent potential losses.
  • Communicated with senior management regarding remedies & actions mitigating potential losses.
  • Strengthen client relationships through education and training on proper ACH acceptance, procedures limiting/negating risk of potential losses.
  • Developed, designed, and implemented strategies to mitigate potential losses across portfolio of customers.
  • Created CatBooks: presentations for clients that show current exposures and potential losses.
  • Review account deposits to prevent potential losses to the company and Chase customers

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48. Account Restrictions

low Demand
Here's how Account Restrictions is used in Operational Risk Analyst jobs:
  • Perform account restrictions to prevent any possible lost and make frequent calls to banks regarding check clearance.
  • Assist with understanding the reasons for specific deposit holds and account restrictions.

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49. Potential Risk

low Demand
Here's how Potential Risk is used in Operational Risk Analyst jobs:
  • Identified and analyzed areas of potential risk to the assets, earning capacity, or success of organizations.
  • Identify Fraud trends and notify customers of potential risks to the debit cards.
  • Tracked statistical information on excel to show potential risk.
  • Analyze in-house reports to identify potential risk indicators and communicate the results to management.
  • Identified potential risks associated with transportation and in-person delivery of basic hygiene products to indigenous populations of third-world countries.
  • Monitored the international financial markets in order to identify and analyze potential risks.

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20 Most Common Skill for an Operational Risk Analyst

Ensure Compliance16.3%
Fraudulent Activity16%
Loss Cases8.4%
Financial Institutions8.2%
Operational Risk6.6%
Audit Requirements6.2%
Credit Card Transactions6.1%
High Risk Transactions5.6%

Typical Skill-Sets Required For An Operational Risk Analyst

RankSkillPercentage of ResumesPercentage
1
1
Ensure Compliance
Ensure Compliance
12.4%
12.4%
2
2
Fraudulent Activity
Fraudulent Activity
12.2%
12.2%
3
3
Loss Cases
Loss Cases
6.4%
6.4%
4
4
Financial Institutions
Financial Institutions
6.2%
6.2%
5
5
Operational Risk
Operational Risk
5%
5%
6
6
Audit Requirements
Audit Requirements
4.7%
4.7%
7
7
Credit Card Transactions
Credit Card Transactions
4.6%
4.6%
8
8
High Risk Transactions
High Risk Transactions
4.3%
4.3%
9
9
Risk Management
Risk Management
3.1%
3.1%
10
10
Customer Service
Customer Service
2.9%
2.9%
11
11
Suspicious Activity
Suspicious Activity
2%
2%
12
12
Action Plans
Action Plans
1.9%
1.9%
13
13
State Regulations
State Regulations
1.5%
1.5%
14
14
Appropriate Dispositions
Appropriate Dispositions
1.4%
1.4%
15
15
AML
AML
1.4%
1.4%
16
16
Business Units
Business Units
1.3%
1.3%
17
17
Due Diligence
Due Diligence
1.3%
1.3%
18
18
Loss Exposure
Loss Exposure
1.3%
1.3%
19
19
Fraud Claims
Fraud Claims
1.2%
1.2%
20
20
Risk Assessments
Risk Assessments
1.2%
1.2%
21
21
Mitigate Risk
Mitigate Risk
1.2%
1.2%
22
22
Non-Monetary Transactions
Non-Monetary Transactions
1.1%
1.1%
23
23
KYC
KYC
1.1%
1.1%
24
24
Fraud Hotline
Fraud Hotline
1.1%
1.1%
25
25
High Volume
High Volume
1%
1%
26
26
ACH
ACH
1%
1%
27
27
Customer Accounts
Customer Accounts
1%
1%
28
28
Appropriate Action
Appropriate Action
0.9%
0.9%
29
29
Proactive Measures
Proactive Measures
0.9%
0.9%
30
30
Routine Risk Transactions
Routine Risk Transactions
0.9%
0.9%
31
31
System Entries
System Entries
0.8%
0.8%
32
32
Special Projects
Special Projects
0.8%
0.8%
33
33
Fraud Investigations
Fraud Investigations
0.8%
0.8%
34
34
Investigation Process
Investigation Process
0.8%
0.8%
35
35
Savings Accounts
Savings Accounts
0.8%
0.8%
36
36
Phone Calls
Phone Calls
0.8%
0.8%
37
37
Internal Controls
Internal Controls
0.8%
0.8%
38
38
SOX
SOX
0.7%
0.7%
39
39
Account Holders
Account Holders
0.7%
0.7%
40
40
Rcsa
Rcsa
0.7%
0.7%
41
41
Outbound Calls
Outbound Calls
0.7%
0.7%
42
42
Audit Procedures
Audit Procedures
0.7%
0.7%
43
43
Key Risk Indicators
Key Risk Indicators
0.7%
0.7%
44
44
Sharepoint
Sharepoint
0.6%
0.6%
45
45
Ofac
Ofac
0.6%
0.6%
46
46
Legal Documents
Legal Documents
0.6%
0.6%
47
47
Potential Losses
Potential Losses
0.6%
0.6%
48
48
Account Restrictions
Account Restrictions
0.6%
0.6%
49
49
Potential Risk
Potential Risk
0.6%
0.6%

9,746 Operational Risk Analyst Jobs

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