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Operational security specialist skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical operational security specialist skills. We ranked the top skills for operational security specialists based on the percentage of resumes they appeared on. For example, 15.4% of operational security specialist resumes contained customer service as a skill. Continue reading to find out what skills an operational security specialist needs to be successful in the workplace.

15 operational security specialist skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how operational security specialists use customer service:
  • Deliver outstanding customer service, generating productive trade advice, resolving or escalating issues, and processing time-sensitive transactions.
  • Awarded Shared Success for providing outstanding customer service and exceeding expectations, completing service requests both timely and accurately.

2. Security Operations

Here's how operational security specialists use security operations:
  • Planned and executed high threat security operations according to established protocols established by the US Bureau of Diplomatic Security.
  • Improved security capabilities by identifying shortfalls in security operations and procedures, and eliminating faulty equipment.

3. Patrol

Here's how operational security specialists use patrol:
  • Patrol, check IDs, monitor cameras, secure area and maintain compliance with the client's business.
  • Patrol external and internal premises, check in visitors, provide directions and maintain daily visitor log.

4. Emergency Situations

Here's how operational security specialists use emergency situations:
  • Monitored all alarms and security concerns; closely adhered to security policies during emergency Incidents and protocol initiations in emergency situations.
  • Compiled and prepared reports relating to police operations dissemination for the coordination of emergency situations.

5. Emergency Response

Here's how operational security specialists use emergency response:
  • Analyze existing government emergency response capabilities and make suggestions on how to improve operational capabilities.
  • Coordinate emergency procedures as directed in the emergency response post orders.

6. Security Procedures

A security procedure is a verification protocol used to check if an electronic signature, record, or performance belongs to that specific person. It is a set of necessary procedures that need to be performed to maintain security. These procedures are step-by-step guidelines on how to implement, enable, or enforce security.

Here's how operational security specialists use security procedures:
  • Perform security protocol briefings informing clients on security procedures, data center facility layouts, and asset capabilities.
  • Monitor and report on compliance with established personnel security procedures.

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7. Securities

Here's how operational security specialists use securities:
  • Performed reconciliation and research on securities positions to determine share amount eligible for voting.
  • Performed securities processing, created internal wire transfers, reconcile securities and account balances

8. Security Systems

A security system refers to any device that can perform security operations such as surveillance, access control, alarm, or intrusion control in a facility or area through a system of components and multifunctional devices designed to protect people and the property against a variety of hazards including crime, arson, accidents, espionage, sabotage, subversion, and attack. A security system also detects several other threats, including smoke, carbon monoxide poisoning, and water damage.

Here's how operational security specialists use security systems:
  • Conducted security assessments, designed security systems and processes; such as physical security, personnel security, and information security.
  • Worked with security installation technicians to perform tests of various security systems.

9. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how operational security specialists use phone calls:
  • Monitored alarm systems as well as placed urgent phone calls to customers in response to triggered security alarms.
  • Accepted deliveries, responded to telephone calls, and completed paperwork for incoming and outgoing vehicles.

10. Incident Reports

An Incident Report, in a medical facility such as hospitals and nursing homes, is a type of paperwork filled out immediately after and in the case of an incident of some sort, with the goal of describing the incident and its consequences, as well as the measurements taken after or during the incident, as well as any other information relevant to said incident. Such an incident might be a patient acting out or a patient being injured.

Here's how operational security specialists use incident reports:
  • Observed and reported unusual or suspicious activity to immediate supervision and complete incident reports as necessary.
  • Documented security and facility issues through incident reports.

11. CCTV

Here's how operational security specialists use cctv:
  • Performed CCTV audits and review camera recordings for investigations.
  • Created and implemented training programs to enhance security programs, CCTV operation, visitor badge systems and new hire orientations.

12. Physical Security

Physical security refers to the services of protection offered by guards, surveillance, barriers, access controls, or other specially designed security systems. All of these aforementioned security systems are an integral part of physical security and ensure the safety of not just people but also of physical property including valuable items, resources, and more. It further includes the provision of security against potential intruders, thefts, and even attacks.

Here's how operational security specialists use physical security:
  • Monitor and investigate physical security and/or safety related incidents involving First National Bank's property, employees, customers and/or visitors.
  • Coordinated Command Inspection Program and monitored and evaluation of physical security efforts, arms rooms, classified facilities and materials.

13. Security Incidents

Here's how operational security specialists use security incidents:
  • Identified, investigated, and documented security incidents, reported security findings to the appropriate individual based on established guidelines.
  • Prepare written documentation, including intelligence reporting on technical problems, security incidents, medical emergencies and other security-related matters.

14. PowerPoint

Here's how operational security specialists use powerpoint:
  • Performed administrative duties including managing PowerPoint slides used for training.
  • Have computer skills utilizing Excel, PowerPoint and Word.

15. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how operational security specialists use risk management:
  • Provided a wide range of very specialized security solutions, risk management & advanced training services, designed for hostile environments.
  • Provide guidance in risk management, resource management and AT exercise development.
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List of operational security specialist skills to add to your resume

Operational security specialist skills

The most important skills for an operational security specialist resume and required skills for an operational security specialist to have include:

  • Customer Service
  • Security Operations
  • Patrol
  • Emergency Situations
  • Emergency Response
  • Security Procedures
  • Securities
  • Security Systems
  • Phone Calls
  • Incident Reports
  • CCTV
  • Physical Security
  • Security Incidents
  • PowerPoint
  • Risk Management
  • Technical Support
  • DOD
  • Security Issues
  • Control Systems
  • Operational Support
  • Security Management
  • Customer Accounts
  • Alarm Systems
  • Management System
  • Corporate Actions
  • Local Law Enforcement
  • Security Equipment
  • Telephone Calls
  • Bloomberg
  • DTC
  • Operational Tasks
  • EOD
  • Trust Accounts
  • Depository
  • SIMS
  • Customer Complaints
  • Tactical Operations
  • Client Accounts
  • Troubleshoot
  • Video Surveillance
  • Communications Equipment
  • Annuities
  • Departmental Procedures

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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