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Become An Operations Agent

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Working As An Operations Agent

  • $64,000

    Average Salary

What Does An Operations Agent Do At Southwest Airlines Company

* INTERVIEWING LOCAL EXTERNAL CANDIDATES ONLY****MARYLAND, DISTRICT OF COLUMBIA, AND VIRGINIA RESIDENTS ONLY
* Southwest Airlines will accept your job bid for the Operations Agent position only if you are currently a resident of Maryland, District of Columbia, or Virginia or can provide established residency in the states of Maryland and Virginia or the District of Columbia.
* What does an Operations Agent do for Southwest Airlines?
* An Operations Agent provides legendary Customer Service by assuring weight and balance of aircraft, efficient boarding of aircraft and coordinating Ramp, Operations, Provisioning and aircraft servicing to accomplish on-time performance.
* What are some of the daily duties of an Operations Agent at Southwest Airlines?
* * (You duties may vary depending on the size of your work location.)
* Prepares dispatch release forms and collects weather reports from OTIS for the Crew;
* Arranges for fueling of aircraft as required;
* Prepares weight and balance forms;
* Advises Dispatch, FLIFO and Stations of flight departures / arrivals;
* Closes out flights; files and maintains accurate flight papers;
* Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning;
* Operates boarding bridge, coordinates boarding and deplaning Customers;
* Works with Gate Agents in expediting the check in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts;
* Handles Station AMS and radio communications traffic;
* Prepares dispatch release forms and collects weather reports from informational system for Crewmembers and keeps all Station Teammembers apprised of flight and weather information;
* Responsible for ground security and assuring operations follow security procedures;
* Must be able to communicate information and instructions verbally or via radio equipment;
* May perform the duties of a Freight Agent

What Does An Operations Agent Do At Lynden International

* include the following.
* Other duties may be assigned.
* Prepare outbound shipping documentation Data Entry for HAWB and MAWB Consolidation for key markets, and cost analysis for carrier choice based upon the loads for that day s shipments.
* Entry of cost for HAWBs and MAWBs Coordination with carrier base and communication to ensure all cutoffs are made on a nightly basis.
* Coordinate all outbound shipments with dock operations and customer service Be able to handle inbound shipments for transfer to destination.
* Be able to update and troubleshoot crossdock scanning issues.
* Follow all company and legal guidelines.
* Follow and maintain safety policies and procedures Regular and predictable attendance.
* General Paperwork Filing Teamwork and leadership skills in a warehouse operations environment

What Does An Operations Agent Do At Jet Airways of The U.S.

* Data entry Answering phones Problem solving Cargo bookings and tracking Filing Light accounting This is an hourly position with fantastic benefits: Medical Dental Vision 401K Cafeteria plan Paid holidays Vacation days Candidates must be available to: Work M
* F 8:00AM to 4:30PM Must be available to work"on-call"every other weekend after the training period has been completed.
* Initial training will also take place M
* F 8:00AM to 4:30PM You will have a great opportunity to work in a dynamic environment with diverse clients, customers, and vendors that will enable you to grow your knowledge of the transportation industry.
* Apply Online

What Does An Operations Agent Do At Priority Worldwide Services

* Entering and preparing export shipments Booking export shipments with carriers Preparation of accessorial international paperwork such as AES filings, legalized documents, licenses, etc.
* Documentation follow-up with carriers, vendors, and customers.
* Liaison with international/domestic agents Prepare turnover tasks for subsequent shifts.
* Prepare quotes with consistency and accuracy based on tariffs issued, vendor costs, and market intelligence.
* Direct negotiation with vendors to secure the best rates/service, including reaching out for spot and promo rates.
* Other Duties include but not limited to: Sales Support Vendor Relationships Customer Service Key words: Export,Exports, licensed shipments , AES filings , freight forwarder , forwarding, logistics, air, ocean, sea, freight, cargo, customs, customs clearance agent , international ,domestic shipping, exporting, career, job, position, Baltimore, LEED, Platinum, order, warehouse, hazmat, dangerous, goods , secure ,charter, project, defense ,military ,goods, EDI Apply Online

What Does An Operations Agent Do At Ingersoll Rand

* To support the Value Stream Coach and Value Stream in implementing lean transformation and daily management across the value stream including:
* Implementing tactical strategies to achieve the desired vision
* Executing against long and short-term objectives to support the value stream’s goals
* Working with necessary site personnel to identify, address, and eliminate process related obstacles
* Assisting in the change of systems/processes as required in support of the Lean initiatives
* Utilize value stream mapping techniques to design optimal information, material, and production flow methods
* Excellent team facilitation skills
* To act as a change agent to bring about improvements in the manufacturing or transactional process through the active support, participation and leadership of Rapid Improvement Events; includes:
* Owning pre and post standard work
* Participating in, co-facilitating or facilitating projects, events and “just do-it’s”
* Participating in gemba walks and coaching employees on continuous improvement, standard work development/modification/adherence, flow, takt time attainment, and problem solving abnormalities causing takt misses
* Providing necessary training specific to Lean Transformation tools and methodology (under the guidance of the Value Stream Coach
* Helping update and maintain visual performance tools, including mission control and MDI boards
* Following up on action plans
* Assisting all teams as needed to ensure improvements are made and sustained
* Able to mentor and facilitate lean culture change in an environment with varying acceptance.
* Executing key activities as part of Lean Transformation and daily management including tasks such as
* Conducting value stream analyses
* Conducting cycle time analyses, time studies, line balance improvements, work place analysis and improvement
* Creating and implementing standard work, and teaching/coaching line leaders to do the same
* Obtaining required fixtures, tools, work aids, poke yokes to support work place changes
* Implementing / coaching the use of cell control boards and other visual management tools
* Assisting operations in problem solving issues affecting takt attainment
* Resolving issues after Rapid Improvement events to achieve desired state
* Ability to assign priorities in a fast-paced and change environment.
* To support the launch of all activities needed to incorporate Lean Transformation and daily management into the Value Stream culture; includes:
* Assisting in identifying on-going training needs
* Supporting communication of the direction of Lean Transformation and daily management initiatives to employees
* Utilizing the IR change management model, drive the lean culture transformation for the Value Stream
* Ensure high levels of engagement for RIEs and Value Stream
* Drive OpEx culture change through coaching of employees and leaders to drive lean behaviors, and follow the principles and practices of OpEx
* Track all changes/improvements made to provide Value Stream Leadership/Management the assurance that changes are effective and lasting, includes:
* Examining and evaluating the areas after improvements are implemented Posting/updating results to the Mission Control
* Center boards
* Reviewing new procedures/controls and appraising the efficiency and effectiveness of operations, and working with the Value Stream Coach, Site Leader, Department Managers and Supervisors to resolve any issues that might arise during implementation and/or maintenance phases
* Monitor and report on key metrics
* Other duties as identified by the Value Stream Coach to further the site’s Lean initiative

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Operations Agent Career Paths

Operations Agent
Operation Supervisor Operations Manager General Manager
Account Manager
5 Yearsyrs
Operation Supervisor Operations Manager
Senior Operations Manager
9 Yearsyrs
Operation Supervisor Supervisor General Manager
General Manager Of Operations
8 Yearsyrs
Team Leader Manager Project Manager
Contract Project Manager
10 Yearsyrs
Team Leader Manager Operations Manager
Regional Operation Manager
9 Yearsyrs
Team Leader Supervisor Manager
Information Technology Manager
7 Yearsyrs
Operations Coordinator Executive Assistant Project Manager
Information Technology Director
10 Yearsyrs
Operations Coordinator Executive Assistant Account Manager
Client Services Manager
7 Yearsyrs
Operations Coordinator Executive Assistant Sales Manager
Sales And Operations Manager
7 Yearsyrs
Customer Service Supervisor Supervisor Warehouse Manager
Logistics Manager
7 Yearsyrs
Customer Service Supervisor Office Manager Director
Business Director
10 Yearsyrs
Customer Service Supervisor Call Center Supervisor Customer Service Manager
Inside Sales Manager
6 Yearsyrs
Lead Agent Office Manager Business Manager
Business Operations Manager
8 Yearsyrs
Lead Agent Office Manager Facilities Manager
Operations Project Manager
7 Yearsyrs
Technical Support Specialist Specialist Officer
Operations Officer
5 Yearsyrs
Technical Support Specialist Data Analyst Senior Data Analyst-
Data Manager
6 Yearsyrs
Logistics Coordinator Logistics Manager Senior Operations Manager
Head Operator
6 Yearsyrs
Technical Support Specialist Business Analyst Business Systems Senior Analyst
Business Leader
8 Yearsyrs
Account Executive Business Development Executive Technical Recruiter
Resource Manager
6 Yearsyrs
Instructor Faculty General Dentist
Lead Generator
5 Yearsyrs
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Top Skills for An Operations Agent

  1. Service Aircraft
  2. Customer Service
  3. Baggage Counts
You can check out examples of real life uses of top skills on resumes here:
  • Operated heavy motorized machinery/equipment including tugs equipment to help service aircraft and marshaling of aircraft.
  • Consolidated daily reconciliations and reporting of all payments received by customer service agents.
  • Monitor actual passenger and baggage counts.
  • Communicated between flight crews and ground crews for weights and balances and insured on time performance.
  • Performed administrative duties in procurement, maintaining documentation / records, and department communications throughout Geek Squad.

Operations Agent Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 3,715 Operations Agent resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Operations Agent Resume

View Resume Examples

Operations Agent Demographics

Gender

Male

49.1%

Female

39.6%

Unknown

11.4%
Ethnicity

White

59.1%

Hispanic or Latino

18.8%

Black or African American

11.2%

Asian

7.0%

Unknown

4.0%
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Foreign Languages Spoken

Spanish

55.5%

French

7.9%

Portuguese

5.7%

Italian

3.5%

German

3.5%

Chinese

3.1%

Korean

2.6%

Russian

2.6%

Mandarin

2.2%

Carrier

2.2%

Arabic

2.2%

Cantonese

1.7%

Japanese

1.3%

Vietnamese

0.9%

Hindi

0.9%

Turkish

0.9%

Albanian

0.9%

Greek

0.9%

Latvian

0.9%

Polish

0.9%
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Operations Agent Education

Schools

University of Phoenix

22.7%

Arizona State University

8.4%

Miami Dade College

6.0%

Embry-Riddle Aeronautical University - Daytona Beach

5.4%

Valencia College

4.3%

University of Memphis

4.3%

Strayer University

4.3%

The Academy

4.0%

Ashford University

4.0%

Metropolitan State University of Denver

4.0%

University of Houston

4.0%

Florida International University

3.7%

Patrick Henry Community College

3.3%

Liberty University

3.3%

Webster University

3.3%

University of North Texas

3.0%

University of Nevada - Las Vegas

3.0%

Nassau Community College

3.0%

Kaplan University

3.0%

University of Nebraska at Omaha

2.7%
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Majors

Business

27.4%

Criminal Justice

7.9%

Aviation

7.1%

Communication

4.7%

Computer Science

4.6%

Psychology

4.3%

Accounting

4.1%

Management

4.1%

General Studies

3.9%

Health Care Administration

3.8%

Information Technology

3.6%

Computer Information Systems

3.6%

Nursing

2.9%

Medical Assisting Services

2.9%

Finance

2.8%

Marketing

2.7%

Hospitality Management

2.6%

Liberal Arts

2.6%

Political Science

2.3%

English

2.2%
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Degrees

Bachelors

38.0%

Other

29.8%

Associate

15.4%

Masters

8.6%

Certificate

5.0%

Diploma

1.9%

Doctorate

0.7%

License

0.6%
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