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Become An Operations Agent

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Working As An Operations Agent

  • $68,170

    Average Salary

What Does An Operations Agent Do At Airport Terminal Services, Inc.

* include the following.
* Other duties may be assigned.
* Ensures a safe work environment by following all ATS rules and regulations regarding the workplace.
* Coordinates the delivery of various aircraft service functions such as de-icing, lavatory dumping and refueling for airline customers.
* Determines how much baggage, mail, cargo and passengers can be loaded onto the aircraft based on various factors such as type of aircraft and weather.
* Gives direction to the Ramp Agents as to where to place items and the amount of items in each bin of the aircraft.
* Verifies and signs off on any servicing aircraft received while at the gate in order to bill the airline for services rendered.
* Performs FOD walks in ramp area between flights.
* Ensures necessary ground equipment is available in the ramp area and bag room for upcoming flights.
* Performs various administrative duties on a routine basis; such as GSE fluid inspections, washing equipment and removing debris/trash from the ramp area.
* Works with airline customer operations department in getting aircraft loaded and under-way to its next destination on schedule.
* Notifies pilots about conditions that might affect their flight.
* Serves as liaison with airline customer's local management and operations department.
* Assists ramp agents with ground handling duties as needed.
* Other duties and requirements as necessary.
* Requirements
* Exigences

What Does An Operations Agent Do At Ingersoll Rand

* To support the Value Stream Coach and Value Stream in implementing lean transformation and daily management across the value stream including:
* Implementing tactical strategies to achieve the desired vision
* Executing against long and short-term objectives to support the value stream’s goals
* Working with necessary site personnel to identify, address, and eliminate process related obstacles
* Assisting in the change of systems/processes as required in support of the Lean initiatives
* Utilize value stream mapping techniques to design optimal information, material, and production flow methods
* Excellent team facilitation skills
* To act as a change agent to bring about improvements in the manufacturing or transactional process through the active support, participation and leadership of Rapid Improvement Events; includes:
* Owning pre and post standard work
* Participating in, co-facilitating or facilitating projects, events and “just do-it’s”
* Participating in gemba walks and coaching employees on continuous improvement, standard work development/modification/adherence, flow, takt time attainment, and problem solving abnormalities causing takt misses
* Providing necessary training specific to Lean Transformation tools and methodology (under the guidance of the Value Stream Coach
* Helping update and maintain visual performance tools, including mission control and MDI boards
* Following up on action plans
* Assisting all teams as needed to ensure improvements are made and sustained
* Able to mentor and facilitate lean culture change in an environment with varying acceptance.
* Executing key activities as part of Lean Transformation and daily management including tasks such as
* Conducting value stream analyses
* Conducting cycle time analyses, time studies, line balance improvements, work place analysis and improvement
* Creating and implementing standard work, and teaching/coaching line leaders to do the same
* Obtaining required fixtures, tools, work aids, poke yokes to support work place changes
* Implementing / coaching the use of cell control boards and other visual management tools
* Assisting operations in problem solving issues affecting takt attainment
* Resolving issues after Rapid Improvement events to achieve desired state
* Ability to assign priorities in a fast-paced and change environment.
* To support the launch of all activities needed to incorporate Lean Transformation and daily management into the Value Stream culture; includes:
* Assisting in identifying on-going training needs
* Supporting communication of the direction of Lean Transformation and daily management initiatives to employees
* Utilizing the IR change management model, drive the lean culture transformation for the Value Stream
* Ensure high levels of engagement for RIEs and Value Stream
* Drive OpEx culture change through coaching of employees and leaders to drive lean behaviors, and follow the principles and practices of OpEx
* Track all changes/improvements made to provide Value Stream Leadership/Management the assurance that changes are effective and lasting, includes:
* Examining and evaluating the areas after improvements are implemented Posting/updating results to the Mission Control
* Center boards
* Reviewing new procedures/controls and appraising the efficiency and effectiveness of operations, and working with the Value Stream Coach, Site Leader, Department Managers and Supervisors to resolve any issues that might arise during implementation and/or maintenance phases
* Monitor and report on key metrics
* Other duties as identified by the Value Stream Coach to further the site’s Lean initiative

What Does An Operations Agent Do At Rock-It Cargo

Arrange domestic and international import/export shipments via air, trucking and ocean Assist operations department in bookings and documentation Maintain and cultivate customer and vendor relationships Follow-up with shippers and consignees to ensure quality and timeliness of shipments Junior Agent Knowledge

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Operations Agent Demographics

Gender

  • Male

    54.1%
  • Female

    43.7%
  • Unknown

    2.2%

Ethnicity

  • White

    75.3%
  • Hispanic or Latino

    14.9%
  • Asian

    7.2%
  • Unknown

    2.1%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    60.7%
  • French

    8.3%
  • Portuguese

    4.1%
  • Chinese

    3.4%
  • German

    3.4%
  • Italian

    2.8%
  • Korean

    2.1%
  • Russian

    2.1%
  • Carrier

    2.1%
  • Arabic

    2.1%
  • Turkish

    1.4%
  • Japanese

    1.4%
  • Hindi

    1.4%
  • Swedish

    0.7%
  • Swahili

    0.7%
  • Lithuanian

    0.7%
  • Tagalog

    0.7%
  • Cheyenne

    0.7%
  • Dutch

    0.7%
  • Mandarin

    0.7%
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Operations Agent

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Operations Agent Education

Operations Agent

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Top Skills for An Operations Agent

AircraftWeightCustomerBaggageCargoPassengerFlightCrewGeekCustomerServiceAgentsDataEntryFAASpecialEmergencyLogisticsCustomerSatisfactionPrecinctTSAComputerSystemGroundSecurityAdministrativeFunctionsWeatherReportsSpecialNeedsRampAgents

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Top Operations Agent Skills

  1. Aircraft Weight
  2. Customer Baggage
  3. Cargo
You can check out examples of real life uses of top skills on resumes here:
  • Work with numbers dealing with Aircraft weight and balance and professional extend my service to customers.
  • Reviewed all over the road permits for oversize cargo and cargo that needed special care.
  • Coordinated aircraft, passenger, and bag movement from arrival to departure.
  • Inform ramp and gate agents of any instructions from flight crew.
  • Responded to phone calls and answered queries regarding products and Geek Squad services.

Top Operations Agent Employers

Operations Agent Videos

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