Operations agent job description

We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.

Provides assistance to the Company’s customers; communicates with customers and their representatives via chat and email; acts as an impartial mediator of consumer issue resolution Provides assistance to the Company’s customers logging in to the PRA customer payment portal (PRAPay.com); communicates with customers and their representatives via chat and email to resolve the customer’s login issue. Assists in securing payments from PRA Customers and assists customers with PRA’s online payment system by performing the following duties.

Comply with all aspects of the Fair Debt Collection Practices Act (FDCPA), company policies and procedures

Confer with customer through the PRA website in attempt to determine reason for overdue payment, review terms of sales, service, or credit contract with customer; take appropriate action if customer disputes the account(s).

Request appropriate form letters to customers to notify of transfer of account to our company, encourage payment of delinquent accounts or confirm agreements to settle accounts.

Record information about financial status of customer and status of collection efforts using automated collections software.

Obtain and review appropriate correspondence and documents, both paper and electronic that pertain to the account.

Works with customers directly when necessary to investigate and resolve questions, issues or complaints. Works with customers directly when necessary to investigate and resolve questions, issues associated with logging into PRAPay.com.

Establish payment schedule and grant extensions of payment deadline; determine interest to be charged on overdue amount. If delegated settlement authority, settle account within limits authorized; otherwise, obtain necessary information and confer with supervisor.
Supervisory Responsibilities:
N/A
Professional Experience/Qualifications:
Bachelor’s Degree preferred or the equivalent amount of related experience required. A minimum of 3 - 5 years customer service experience Familiarity with Fair Debt Collection Practices Act and Fair Credit Reporting Act. Strong customer focus with excellent problem solving skills. Excellent writing and oral communication skills. Excellent organizational skills. Ability to handle multiple tasks efficiently. Works independently with little supervision. Highly motivated to learn new tasks and to take initiative in developing solutions.
Work Environment:
The noise level in the work environment is usually moderate as the employee works in an office environment, in an individual work station, using telephone and computer. Employee is required to work evenings and weekends as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.
Company DescriptionAs a global leader in acquiring and collecting nonperforming loans, PRA Group returns capital to banks and other creditors to help expand financial services for consumers in the Americas and Europe. With thousands of employees worldwide, PRA Group companies collaborate with customers to help them resolve their debt and provide a broad range of additional revenue and recovery services to business clients. For more information, please visit www.pragroup.com.
All employees share a common set of values and commitments that define how we treat each other, how we relate to our customers, and the responsibilities we have to shareholders, regulators, clients, and others. Simply put, they’re the principles that reflect our company’s culture, why PRA was started, and who PRA is today. Our goal is for every PRA employee to personalize and live these shared values—because they are guidelines for everything we do.
We are one company, one team, worldwide.

Full-time Junior Operations Agent at award winning Rock-it Cargo, the premiere freight forwarder for all live events. Primary duties for this position include but not limited to assisting the operations department in bookings for domestic and international freight forwarding as well as preparing the appropriate documentation for these shipments.

Rock-it Cargo is looking to add a new member to the family at their NY location. For over forty years, Rock-it has been an award-winning global leader within the entertainment specialty logistics industry. With 200 employees in 28 offices worldwide, Rock-it handles many high-profile clients and events such as Taylor Swift Tour, The Getty Museum, Boeing, Cirque du Soleil and Coachella. We are excited to welcome a new member to the team here at Rock-it NY.
Arrange domestic and international import/export shipments via air, trucking and ocean
Assist operations department in bookings and documentation
Maintain and cultivate customer and vendor relationships
Follow-up with shippers and consignees to ensure quality and timeliness of shipments
Why Work Here:
Medical / Dental / Vision / Life / Pet Insurance / Supplemental insurance / Pet Insurance
18 Paid Vacation Days to start / Sick / Personal
11 Paid Holidays Per Year
Tuition Reimbursement / Charitable Donation MatchingKnowledge, Skills, and Abilities:
Basic freight forwarder knowledge
Air export experience; quoting, booking, documentation
Ability to learn software programs quickly and adeptly
Solid customer service skills
Sharp organizational along with attention to detail and prioritization skills
MS Outlook, Word, Excel
Strong ability to handle time-sensitive issues
Teamwork oriented
Qualifications:
Bachelor s degree preferred, but not required
Pass a security background check
COVID Vaccination
Administrative/Operations/Logistics experience (1-3 years preferred)
Must possess valid identification, preferably a valid driver s license

Do you enjoy working in a fast-paced, safety-obsessed aviation environment?

Then let your career take off with ATS as an Operations Agent!

ATS is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every day! Our aviation roots span 45 years and our strong reputation in ground services and hospitality are the foundation of our success. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow, we are looking for only the best in the industry.

Job Responsibilities:

* Coordinate the delivery of various aircraft service functions for airline customers while the aircraft is at the gate, including de-icing, lavatory dumping, and refueling
* Determine proper aircraft load factors in conjunction with the airline operations department
* Verify and sign off on any aircraft services performed in order to bill the airline for services rendered
* Performs various administrative duties on a routine basis; such as GSE fluid inspections, washing equipment and removing debris/trash from the ramp area
* Serves as liaison with airline customers, their pilots, and ATS operations department
* Direct and assist ramp agents with ground handling duties as needed

Qualifications:

* Demonstrate strong math and computer skills and excellent interpersonal communication skills
* Be at least 18 years of age and possess a High school diploma, GED or work experience equivalent
* Possess a valid driver's license with a clean driving record
* Be able to pass a drug screen and obtain airport security clearance, which includes a 10-year extensive employment, criminal record and residence background check

Physical Requirements:

* Lift up to 70 pounds (32 kg) on a regular basis
* Carry heavy items up and down jetway stairs
* Climb, bend, kneel, crawl and stoop on a frequent basis and for extended periods
* Work outside in all types of weather, around jet and machinery noises

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful ATS team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

ATS employees should apply through ADP

M/F Disabled and Vet Equal Opportunity Employer