Operations agent resume examples for 2025

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Updated March 26, 2025

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Operations agent resume

Ronald Austin

(290) 555-4348 | raustin@example.com

Tucson, AZ | 82975 W. Elm St. - 75561

Work experience

2016 - Present
Operations Agent, Teletech Holdings - Tucson, AZ
- Formulated and enforced Service Center policies, procedures and quality assurance measures.
- Aided in designing customer websites, and assisted with e-mail retrieval and internet connection problems.
- Act as a resource for other Premium team members, assisting with questions and helping to explain policies and procedures.
- Set up new accounts or close the accounts.
- Directed and established operating procedures for employee field production units.
- Utilized Microsoft Office on a daily basis, including Word, Excel, Outlook, and PowerPoint.
2014 - 2016
Operations Agent, Teletech Holdings - Tucson, AZ
- Walk customers thru set up of internet service, email, or any technical problems.
- Assisted other agents with computer systems needed to investigate issues.
- Provide customer service Interact with customers with delivering professional services Collect data from customers for survey information
- Ski lift operations, customer services.
- Delivered excellent customer service to potential business clients and guests while attending Nations Park.
2012 - 2013
Business Analyst Internship, Deckers Outdoor - Santa Barbara, CA
- Created project QA plan, define metrics goals and review with project managers.
- Performed data analysis using Microsoft Excel Created PowerPoint sales presentations that were shown to prospective clients
- Project lead driving Accounts Receivable implementation replacing Accounts Receivable component ERP system.

Skills

Subject Matter Experts
Portfolio
To-Be
Waterfall
Project Management
Process Flow Diagrams
TSA
User Interface
XML
Business Development

Education

Master's Degree, Management Information Systems (2013 - 2014)
University of Arizona
Tucson,
Bachelor's Degree, Computer Science (2009 - 2012)
University of California, Santa Barbara
Santa Barbara,

Airline operations agent resume

Donald Edwards

Airline Operations Agent

(860) 555-1214 | dedwards@example.com

Las Vegas, NV | 84907 N. Park Ave. - 11442

Work experience

2017 - Present
Airline Operations Agent, Allegiant - Las Vegas, NV
- Bag room, ticket sales, airplane maintenence.
- Greet customers and sell bus tickets.
- Provided prompt courteous customer service.
2014 - 2017
Airline Operations Agent, Allegiant - Las Vegas, NV
- Loaded and unloaded aircraft; maintained aircraft and provided customer service to passengers.
- Ensured FAA, Allegiant Air and airport regulations were followed.
- Bag room, ticket sales, airplane maintenence.
2013 - 2014
Internship, Walgreen Co - Las Vegas, NV
- Created and updated human resources and organizational development documents including policies, standard operating procedures, forms, and process documentation.
- Consolidated data into market reports and visually appealing presentations with Prezi and PowerPoint.

Skills

Weather Reports
Ground Operations
Insurance Companies
Treatment Plans
Flight Schedules
Powerpoint
Internet
Database
Procedures
Computer System

Education

High School Diploma, (2013 - 2013)
,

Cargo operations agent resume

Anthony Olson

Cargo Operations Agent

(400) 555-4493 | aolson@example.com

Pittsburgh, PA | 87582 E. First Ave. - 37998

Work experience

2020 - Present
Cargo Operations Agent, Best Buy - Pittsburgh, PA
- Showcased the ability to provide excellent customer service whilst explaining complex problems in plain and easy to understand English.
- Train new hires on customer service store policies.
- Learned all aspects of Best Buy Customer Service which included sales, exchanges, card services and Geek squad computer services.
- Pioneered new position so successfully that it has been implemented at all stores to provide stronger customer service.
- Create positive brand experiences by providing excellent customer service and issue resolution.
2017 - 2020
Cargo Agent, Aflac - Pittsburgh, PA
- Make cold callsCommunicate with client's about new health careEnroll clientsDevelop trusting relationships with clientsComply with HIPPA
- Achieved Fast Start, Super Fast Start, and ABC sales goals while with the company.
2016 - 2017
Customer Service, Warehouse, J. C. Penney - New York, NY
- Stock merchandise onto sales floor.
- Maintained clean and safe dock area to prevent work related hazards by following company policies and procedures.

Skills

Sales Floor
Computer System
TSA
Greeting Customers
Federal Agencies
Geek
Dangerous Goods
Logistics
Timely Fashion
Air Cargo

Education

Some College Courses, Business (2016 - 2016)
Monroe College
Bronxville,

Counter operations agent resume

Christina Ortiz

Counter Operations Agent

(660) 555-1803 | cortiz@example.com

Topeka, KS | 54229 E. Evergreen Rd. - 16340

Work experience

2020 - Present
Counter Operations Agent, Alorica - Topeka, KS
- Trouble shoot phone, Internet, and phones.
- Answer client questions regarding computer software or hardware operation to resolve problems with the goal of first time resolutions.
- Maintain a clean, welcoming, and organized Precinct.
- Installed and repaired OSX operating systems and hardware for Apple computer clients.
2019 - 2020
Counter Associate, Panda Express - Chicago, IL
- Provide exceptional customer service to customers.
- Requested customer orders and depressed keys of multi counting machine to simultaneously record order and compute bill.
2017 - 2019
Office Assistant, Kelly Services - Midland, MI
- Coordinated domestic and international travel arrangements for senior-level executives, and provided hospitality service arrangements as requested by senior management.
- Provided administrative assistance and support in the Guardian Trust Department
- Input of data entry into a proprietary computer program for Intel in the packaging department.
- Assembled tax returns, property taxes, and financial statements.

Skills

Telephone Calls
Status Updates
Insurance Companies
Sales Floor
Office Functions
Deli
Service Department
Customer Service
Customer Orders
Administrative Tasks

Education

High School Diploma, (2017 - 2017)
,

How to write an operations agent resume

Craft a resume summary statement

Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:

Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.

Step 2: Next put your years of experience in operations agent-related roles.

Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.

Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.

Hiring managers spend under a minute reviewing resumes on average. This means your summary needs to demonstrate your value quickly and show why you are the perfect fit for the operations agent position.

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List the right project manager skills

Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:

Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
Consider all the software and tools you use on a daily basis. When in doubt, list them!
Make sure you use accurate and up to date terms for all the skills listed.

These five steps should give you a strong elevator pitch and land you some operations agent interviews.

Here are example skills to include in your “Area of Expertise” on an operations agent resume:

Logistics
Data Entry
FAA
Windows
Computer System
Math
TSA
Ground Operations
Customer Service
Aircraft Weight

Troubleshoot
Security Procedures
Weather Reports
Check-In Process
Inbound Calls
Dangerous Goods
Irregular Operations
Air Freight
Belt Loaders
On-Time Performance

Administrative Functions
International Shipments
Ground Security
International Flights
Customer Inquiries
Customer Complaints
Customer Issues
Party Vendors
Flight Operations
CBP

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How to structure your work experience

Your work experience should be structured:

With your most recent roles first, followed by earlier roles in reverse chronological order.
Job title, along with company name and location on the left.
Put the corresponding dates of employment on the left side.
Keep only relevant jobs on your work experience.

How to write operations agent experience bullet points

Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.

Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
What were your responsibilities or goals?
How did you accomplish them?
Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )

Here are great bullet points from operations agent resumes:

Work history example #1

Marketing Department Internship

Comcast

Generated communications for 375 technicians and supervisors regarding program.
Presented the PowerPoint on research conclusions to program associates, deans, and the vice president.
Created PowerPoint charts and slides using qualitative and quantitative survey data from site directors and students.
Used Struts framework to build the front end and incorporated HTML, JavaScript, CSS and JSP in views.

Work history example #2

Operations Associate

New York Jets

Initiated investigation of fraudulent transactions and ATM errors.
Followed the correct escalation procedures within Computer Operations and other Departments who are inter-dependent.
Coordinated office operations involving weekly facility invoice while ensuring all university policies and procedures are properly executed.
Analyzed and advised management on the effectiveness of work programs, statutory compliance, regulatory procedures and operations.
Answered phones to maintain an open communication between multiple engineers, consultants, and business professionals.

Work history example #3

Operations Agent

Dart National Bank

Provided customer service to internal customers and assisted in loan closing procedures.
Educated internet fraud victims on how to keep themselves safe from identity theft and gave counsel to those who were victimized.
Created extensive mail merge and organized outgoing mail to confirm consistent communication with customers.
Researched and resolved cash and position related discrepancies through open communication with custody banks and throughout Prudential.
Ensured quality operational procedures were followed by tracking and reporting daily, weekly and monthly statistics to management.

Work history example #4

Cargo Operations Agent

United Continental Holdings

Complied and adhered to all FAA, Airline, and Airport Rules and Regulations.
Attended weekly AMS meetings with U.S. Customs to keep all training issues up-to-date.

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Add an education section to your resume

Here is the best way to format your education section:

Display your highest degree first.
If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education.
If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries for resumes:

Master's Degree in management information systems

University of Arizona, Tucson, AZ

2013 - 2014

Highlight your operations agent certifications on your resume

Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.

Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.

If you have any of these certifications, be sure to include them on your operations agent resume:

Aircraft Dispatcher (ADX)
Certified Management Accountant (CMA)
Security 5 Certification

Updated March 26, 2025

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