Operations analyst jobs in Bayonne, NJ

The Opportunity Join a company that finds solutions to complex challenges. With expertise in influenza science and beyond, our team works on the latest research and pioneering technologies to improve the manufacturing process and the effectiveness of influenza vaccines. We operate as one integrated global organization drawing together expert staff from different countries to collaborate. Together, we are working to protect communities from seasonal influenza and global pandemic threats. When you join CSL Seqirus, you join a team dedicated to making a difference in people's lives. It's a feeling of possibility, creativity, and purpose to deliver our promise. Job Summary The Senior Order Management Analyst plays a critical role within the US Commercial Organization, supporting Customer Operations by overseeing customer orders and analyzing demand to ensure optimal fulfillment strategies. This role requires strong collaboration, analytical thinking, and a deep understanding of sales operations cycles including forecasting, purchase orders, allocations, and delivery performance. You will monitor and assess order activity, identify risks, and recommend solutions to enhance customer satisfaction and operational efficiency. As a strategic partner to Commercial Operations, you will help drive improvements in customer experience and business outcomes. Responsibilities Manage end-to-end order fulfillment processes, including demand prioritization, allocation execution, and collaboration with Distribution to ensure timely delivery and alignment with ship plans and inventory strategies. Analyze customer account performance and demand trends, ensuring compliance with contractual and regulatory requirements, and provide actionable insights to improve service and reporting tools. Utilize systems such as SAP and EDI, demonstrating deep understanding of administrative workflows and proactively identifying gaps and recommending process improvements. Collaborate across functions (Customer Service, Demand Planning, Distribution, Sales, IT, Finance) to align priorities, resolve issues, and enhance the customer experience. Lead or support cross-functional projects and system initiatives, acting as a subject matter expert and driving change aligned with strategic goals. Apply independent judgment and innovative thinking to solve complex problems, improve operational efficiency, and support policy evolution. Conduct forecast and inventory reviews, including point-of-sale trending and shipment forecasting, to support accurate demand planning and customer satisfaction. Maintain and improve departmental documentation, including procedures and training materials, and provide backup support for Customer Account Analysts. Support customer credit clearance in partnership with Finance and ensure smooth order-to-cash operations. Write and execute test cases and scripts, performing regression testing for administrative systems and supporting IT production efforts. Champion continuous improvement efforts, identifying opportunities to boost performance, reduce cost, and elevate the overall customer experience. Model collaborative behavior, fostering cross-functional engagement and contributing to a culture of innovation and excellence. Minimum Experience Requirements Bachelor's degree or equivalent combination of education and experience 3 - 5 years' experience in order management, order to cash processes and analytics or related field Microsoft Office and strong Excel skills required SAP, Model N, inventory management practices, and experience in the pharmaceutical, biotech or healthcare industry preferred The expected base salary range for this position at hiring is $80,000 - $95,000. Please note this salary range reflects the minimum and maximum base pay that CSL expects to pay for this position at the listed location as of the time of this posting. Individual base salary for a successful candidate is determined by qualifications, skill level, experience, competencies and other relevant factors. In addition to base salary, total compensation for this role may also include incentive compensation. Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable. Our Benefits CSL Seqirus employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. CSL Seqirus offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters. Our benefits are designed to support the needs of our employees at every stage of their life. Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for mental health resources, planning for your financial future, or supporting your favorite charity with a matching contribution, CSL Seqirus has many benefits to help achieve your goals. Please take the time to review our benefits site to see what's available to you as a CSL Seqirus employee. About CSL Seqirus CSL Seqirus is part of CSL. As one of the largest influenza vaccine providers in the world, CSL Seqirus is a major contributor to the prevention of influenza globally and a transcontinental partner in pandemic preparedness. With state-of-the-art production facilities in the U.S., the U.K. and Australia, CSL Seqirus utilizes egg, cell and adjuvant technologies to offer a broad portfolio of differentiated influenza vaccines in more than 20 countries around the world. We want CSL Seqirus to reflect the world around us At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL. Do work that matters at CSL Seqirus! Watch our ‘On the Front Line' video to learn more about CSL Seqirus

ERP Business Analyst 💵Salary: up to $160,000 Are you a BA expert in SQL Server reporting with strong accounting process skills? We are seeking a multifaceted Senior ERP Business Analyst with a strong background in SQL scripting and reporting, and a deep knowledge of accounting processes. You will be joining a growing team in a leading organization, working across a wide variety of technologies. What do you need? Advanced SQL Scripting, Querying and Database Analysis skills. Ledger and sub-ledger expertise, with an all-around understanding of accounting processes. Experience with IT Audits and SOX Compliance Support. Experience with troubleshooting and support for Microsoft Dynamics 365 Business Central is nice to have. Experience in the aviation industry is preferred. What's in it for you? Competitive compensation, bonus potential, and full benefits package. The opportunity to grow your career in a fast-paced environment with strong professional development opportunities. The chance to join a tight-knit community of experts in a growing and reputable company. Don't miss out on this incredible career opportunity! Apply now to become part of a dynamic team, or send an up-to-date resume to the details below. ***************************** ***************

Data Center Operations Analyst - MVS / ZOS - Tivoli Workload Scheduler This role is onsite in Weehawken., NJ We can provide some relocation support, if you are not local. Schedule information: 12 hour “quad” (3 on 3 off/4 on 4 off) shifts (Nights and/or Days). 16 week rotation from front half to back half of week. Weekends (Saturday and/or Sunday) and Holidays required as per Shift Schedule. The DC Ops Analyst is responsible for system monitoring, production batch monitoring, workload throughput as well as batch and system task abend recovery for internal and external client MVS / ZOS / VM/VSE environments. Primary Tools : TIVOLI WORKLOAD SCHEDULER - TWS / IWS / OPC, BMC Ops AMI, zCAM, Mainview, Control-D, Mainframe Console & HMC (Must) Ticketing Tools : Service Now / ATLAS REQUIRED QUALIFICATIONS Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience Experience in IT and with Data center system monitoring. Knowledge and recent experience with mainframe (TSO, SDSF, TWS, QuickRef) and server scripts (read & code Midrange/Distributed/NDM/File Transfer server knowledge) Proficient in MS Office (Excel, Word, and Outlook) Strong written / verbal Communication skills ITSM Concepts - Incident/Change/Requests/ SLAs Analytical and Critical thinking skills Key Areas of Focus for this Role Monitor and manage internal and external MVS zSeries and VM/VSE environments to ensure production processing meets internal and external client agreed service levels and requirements. High level of interaction with internal and external customers requires effective and professional communication. Complete daily shift turnover and customer checklists associated with assigned client environment. Along with written shift turnover, verbal turnover must be facilitated. Thoroughly document deviations within company's designated Incident Management tool, reflecting clear and tangible details surrounding each incident. Properly escalate all events or incidents that may impact our ability to meet agreed service levels. Ensure system IPL, maintenance and backup processes are successfully performed according to predetermined schedule and per established procedures. Ensure all operations related changes are properly documented and approved in company designated Change Management tool prior to Follow-up and close completed changes with valid and meaningful data. Adhere to company documented processing procedures for internal and external clients, as well as suggesting and requesting updates and improvements as needed to internal Operations SharePoint documentation repository. Organize tasks to work independently. Hands and feet support as required. Perform additional duties as assigned or designated by Operations management. The anticipated hourly rate range for this position is ($25.00-35.00), during the contract period. Actual hourly rate will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, retirement and/or other benefits are available after a waiting period.

Sr. BA with Commercial Lines P&C insurance experience Contract, 12 months Hybrid, 3 days in week in the NYC (downtown) This will move quickly for the right candidate - there are multiple positions, starting early January MUST have Property and Casualty Insurance experience, commercial specialty experience is a plus Position Description: We are looking for a seasoned Senior Business Analyst with extensive experience in the insurance sector to work on data and finance transformation projects. The ideal candidate will have a strong analytical mindset, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders. They should have a proven track record of successfully managing and delivering complex projects within the insurance domain. Experience: 10 to 15 years of experience as a Business Analyst within the insurance industry. Experience with data and/or finance transformation Strong understanding of insurance products, processes, and regulations. Excellent analytical, problem-solving, and decision-making skills. Exceptional communication and interpersonal abilities. Proficiency in business analysis tools and methodologies. Experience with project management and agile methodologies is a plus. Experience implementing VIPR a big plus Will need to provide samples of work Bachelor's degree in Business Administration, Finance, or a related field. Vertex Solutions Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law.

As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specialized in Banking, Finance, and Financial Services. Through our core human values - proximity, teamwork, diversity, excellence - our 1000 expert consultants, hailing from 35 different nationalities, collaborate across 13 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Luxembourg, Geneva, Lisbon, Porto, Casablanca, Madrid and Singapore. Context Ou client, a major Investment Bank located in NY is currently seeking a dynamic and skilled Market Access Application Support Analyst.This role is pivotal in maintaining and enhancing our high-performance trading platform and ensuring optimal operation in a fast-paced financial environment. Key Responsibilities Manage and enhance a robust trading platform utilizing cutting-edge and low-latency technologies. This platform is handling millions of daily transactions and a substantial volume of real-time financial data. Swiftly and effectively resolve complex technical issues and user queries. Monitor system performance, optimize processes, and conduct capacity planning in alignment with low latency requirements. Oversee advanced in-house solutions for order routing, data feeds, pre-trade checks, and trade reporting. Support over US based traders employing diverse strategies across various asset classes. Liaise with Exchanges and Trading Venues for the integration of new services. Collaborate with global technology teams within the organization. Develop and deploy innovative Market Access solutions to support business initiatives. Required Skills: Expertise in Unix/Linux system administration, including problem-solving and scripting (Shell, Python). Fundamental understanding of networking concepts (TCP/IP, routing, multicast). Proficiency in Windows environment management, including job maintenance and network analysis. Database skills, particularly MySQL, with the ability to perform basic queries. Knowledge of Stocks and Derivatives (Options, Warrants, Futures, Indexes, ETFs, etc.). Familiarity with American financial markets, including primary exchanges and ECNs.

HCLTech is looking for Business Analyst with Trade OSS experience to join it in advancing the technological world through innovation and creativity. Job Title: Business Analyst Position Type: Full-time Location: Jersey City, New Jersey (Onsite) Required Experience Extensive knowledge in financial products like invoice financing, trade finance, and factoring. Skilled in analyzing and redesigning business processes to optimize supply chain finance workflows. Building relationships with stakeholders, defining business requirements, and translating them into actionable solutions. Expertise in data analysis, KPIs, and reporting for business insights. Strong communication skills with the ability to present complex concepts to non-technical stakeholders. Demonstrating excellent problem-solving abilities to identify issues and provide solutions in supply chain finance. Must have skills: Trade finance experience must Expert in Supply Chain Finance Expert in Stakeholder Engagement & Requirement Gathering Good to have: Advanced Business Process Mapping Data Analytics & Reporting Advanced Problem-Solving & Critical Thinking Advanced Communication & Presentation Advanced Experience level : 10-12 years Pay and Benefits Pay Range Minimum: $ 66000 per year Pay Range Maximum: $ 124000 per year HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation. Compensation and Benefits: A candidate's pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Trident Consulting is seeking a "Lead Business Analyst" for one of our clients in “Broadway, NY - Hybrid" A global leader in business and technology services. Role: Lead Business Analyst Duration: Contract Rate: $60/Hr. Duties/Day to Day Overview Leading a cohesive team of internal and external technical staff, and of key users in the execution of new Merchandising projects by: Acting as a liaison between business stakeholders and IT leadership, translating high-level business strategy into actionable technical solutions. Championing change management initiatives, ensuring user adoption and engagement with new systems or processes. Leading efforts in the support of existing systems, processes, services and/or in the execution of new projects, ensuring that: Use cases and requirements are accurately captured Work with vendors to create wireframes and review with the business to ensure solution fits our needs. Detailed functional designs are created and handed off to Development Team Test and training plans are designed and executed successfully Communication to project managers and leadership is accurate/detailed and projects are completed on time and under budget Taking a leadership role in exploring and analyzing new processes, services, and application functions and technologies to: Gather detailed business requirements by facilitating workshops, interviews, and stakeholder meetings and translating them into effective solutions. Communicate complex technical concepts to non-technical stakeholders, ensuring mutual understanding across departments. Build and maintain strong partnerships with cross-functional teams, including IT, merchandising, support, and other stakeholders. Ownership of functional area; responsible for managing and optimizing the product backlog for merchandising or planning systems Supporting existing production systems Defining and prioritizing system problems and enhancement requests; analyzing to identify and address root causes Coordinating related support and development activities (whether they be internal or external) Support testing processes fixes and/or enhancements Assess application issues to identify root causes Top Requirements (Must haves) Undergraduate degree in information systems, computer science, or a related technical discipline or equivalent work experience At least 3 -5 years of experience supporting IT systems, processes, or capabilities. Solid understanding of IT processes and dynamics within a complex, highly integrated environment A solid understanding of industry best practices in retail or IT; specific demonstrated experience mapping business processes and comparing those processes to industry best practices Strong problem solving, and root cause analysis skills Experience working with engineers and developers preferred Understanding of application development and software development lifecycle concepts Use Case and User Story Development Experience with Agile (Scrum and SAFe Framework) and Waterfall approaches preferred Experience working with Wireframing tools preferred Ability to work with business to understand processes and document requirements Experience with tools such as JIRA, Confluence, Azure DevOps, Visio, Power BI, Tableau, or equivalent. Familiarity with ERP or merchandising systems (e.g., Oracle Retail, SAP, Blue Yonder) and integration with planning and forecasting tools. Understanding of Import Logistics and Tariff law a plus Light project management About Trident: Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we've specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M+ candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success. Some of our recent awards include: Trailblazer Women Award 2025 by Consulate General of India in San Francisco. Ranked as the #1 Women Owned Business Enterprise in the large category by ITServe. Received the TechServe Excellence award. Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America. Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022.

Technology Business Analyst / Data Analyst We are seeking a skilled Technology Business Analyst / Data Analyst to join our technology organization. The role focuses on gathering business requirements, delivering technical solutions, and supporting adoption of technology solutions that optimize business processes. The analyst will work closely with internal teams, stakeholders, and external vendors. Responsibilities Analyze business processes, systems, and workflows to identify opportunities for improvement. Gather and document business requirements, user stories, and use cases. Translate requirements into technical specifications and solution designs. Design scalable, reliable, and high-performance software solutions. Define system architecture, including data models, application layers, integration points, and interfaces. Lead and participate in cross-functional project teams to deliver solutions on time and within budget. Create project plans, schedules, and resource allocations; track progress and manage risks. Collaborate with developers, QA teams, and stakeholders to ensure alignment between business needs and technical solutions. Execute manual UAT and production testing to validate functionality and data accuracy. Maintain documentation and support team knowledge sharing. Experience Level Domain experience in asset management or similar industries, with familiarity in investment workflows and data flows. Proven experience as a Business Analyst or Software Architect in technology-driven environments. Strong understanding of Agile or Scrum methodologies. Proficiency in business process modeling, requirements elicitation, and documentation. Strong analytical, problem-solving, and decision-making skills. Excellent communication and interpersonal skills to collaborate across teams. Willingness to participate in on-call rotations and after-hours support. Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field. The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

Credit Card Domain • 15+ year of credit card, payments experience from banking industry • 10+ years of experience in end to end lifecycle of Credit Card issuer area • Expert in card application, account management, credit & terms, rewards & benefits, payment processing, billing and collection • Expert in monetary processing, Non-Monetary processing, Credit Bureau Processing, Reissue, Month end processing, • Experience in Payments, Rewards, Rules processing, Configurations, and Reporting, • Experience in regulatory compliance in the area of interest rate, and cardholder data • Working knowledge of how credit card issuer lifecycle works for business / merchant, financial institutes • Good to have knowledge of BIAN methodology & standards Soft skill • Collaborate with business stakeholders to understand and document current business processes and automation requirements. • Ability to demonstrate, articulate functional implementation of card development projects • Work with cross-functional teams to define and document detailed business requirements, including process flows, use cases, and user stories. • Facilitate workshops and meetings to gather input and feedback from business users and subject matter experts • Collaborate with IT teams to translate business requirements into technical specifications. • Create test plans, test cases, and conduct testing to ensure that automation solutions meet business requirements. • Provide training and support to end-users and ensure the successful adoption of solutions. • Stay current with industry best practices and emerging automation trends. Behavioral Skills • Good Communication skills • Flexible to rotational shifts, 5 days WFO • Team Player • Ability to work in a changing environment • Strong problem solving and analytical skills • Ability to work independently or within a team • Manage day-to-day challenges and communicate developmental risks with the technical team

Responsibilities include but are not limited to: Implement and test Actimize related patches applicable to SAM, CDD, CTR, AIS and/or ActOne in Non-Prod environment Perform Actimize customizations by developing new AIS process, SQL Stored Procedures, Java plugins, SAM XML rule configuration, ActOne Designer configuration, etc. Develop functional and technical requirements to be reviewed by FCC business and technology stakeholders Develop data requirements for new models and external alert ingestion processes Implement new FCC solutions supporting AML, OFAC and Fraud Work with other technology teams across the enterprise to ensure common direction and compliance Research and provide guidance on new and emerging technologies and architectural standards focusing on model tuning and optimization of Actimize models Support FCC director/manager in all aspects of application design, development, implementation and maintenance of Actimize solutions and other FCC applications Utilize a thorough understanding of available technology, tools, and existing designs to recommend process enhancements. Perform data analysis required for segmentation and model tuning of Anti-Money Laundering and Customer Risk Rating models. This includes below and above the line threshold analysis and generation of sample alerts for investigation review Requirements Required Skills: Advance knowledge on implementation of Actimize AIS 4.x, ActOne 6.x, 10.x, SAM 10.x, CDD 10.x, CTR 3.x platform and solutions. Experience various Fraud and List Screening solutions is a plus. Knowledge of automated scheduling tools such as Control-M or Task Scheduler Have working experience in programming using Java/J2EE and Python Candidate must be well knowledgeable both technical and business side Actimize AML solutions and process (E.g. Database components, AIS Components, user investigation process or workflow, etc.) Required Experience: Bachelor's degree in computer science, Engineering, Information Technology, or related technical field, and minimum 5 years of experience working in financial service industry in the breadth of Anti-Money Laundering, Currency Transaction Reporting, Name/Message Screening and Fraud. Must have a minimum of 3 years' experience in executing various phases of end-to-end Actimize SAM, CDD, and CTR Solution implementation that includes business requirements gathering, technical design definition, solution installation and upgrade, configuration, test case creation and execution, and production deployment. In-depth experience on AML scenario design and tuning that includes activities such as data profiling and quality analysis, performing statistical analysis on account and customer monthly transactions that will be used for baseline thresholds discovery and analysis. Experience in data integration through real-time (E.g. MQ, Web Services) or batch (E.g. Extract, Transform and Load process) with various source systems such as Miser, ACH Plus and Pay Plus. Experience with Change Management, Incident Management and Problem Management routines. Experience in writing functional and technical design requirements. Preferred Experience: Experience working in advisory and technology consulting, focusing on AML, KYC/CDD and OFAC areas is a plus.

Business Analyst - Broadridge Systems (Repo, Collateral, Fixed Income) 📍 New York, NY (Hybrid 3-4 days onsite) 🗓 Target Start: December 1st 💼 Contract Role | Broker Dealer Technology & Operations We are hiring three Business Analysts to support major front-to-back initiatives across Sponsored Repo, Collateral Management, and Fixed Income Allocation for a rapidly growing primary dealer. These roles will drive automation, system integration, and process modernization across the firm's Broadridge ecosystem. If you have strong Broadridge experience and a background in broker-dealer operations, this is an opportunity to join high-visibility programs with immediate impact. 🔍 What You'll Work On Sponsored Repo Lead business analysis for UAT and production rollout of Sponsored Repo. Define test scenarios, acceptance criteria, and repo workflow validation. Partner with trading, operations, risk, and technology across US and Canadian market workflows. Map end-to-end repo lifecycle and identify automation opportunities. Collateral Management Document and enhance collateral workflows across repo, SBL, derivatives, and fixed income. Automate manual processes such as margin calls and collateral valuation. Support TLM and Broadridge integrations to reduce operational risk. Troubleshoot trade capture, valuation, and reconciliation issues. Fixed Income Allocation Migrate allocation processes from Bloomberg into Broadridge IMPACT/BPSA. Support development of new Murex interface feeds. Streamline booking, enrichment, and fixed-income lifecycle workflows. Drive vendor decommission efforts and workflow consolidation. 🧰 What You Bring Broadridge experience is required (BPS, FinPro, Impact, BPSA, DLT, repo, or collateral modules). 5+ years as a BA in capital markets-repo, collateral, fixed income, or trade lifecycle. Strong understanding of broker-dealer operations, ideally from firms like J.P. Morgan, BNP, BMO, etc. Experience writing BRDs/FRDs, workflow diagrams, and future-state designs. Hands-on UAT leadership, defect management, and data validation (SQL a plus). Ability to collaborate across trading, operations, technology, compliance, and risk. 🚀 Why This Team High-impact programs supporting the firm's expansion as a primary dealer. Strategic projects involving automation, modernization, and new system integrations. Collaborative environment with senior visibility. Potential long-term conversion for high performers. 📩 Apply Now If you have strong Broadridge experience and want to work on critical repo, collateral, or fixed-income initiatives, we want to speak with you. Send your resume or reach out directly for more details.

Source One is a consulting services company and we're currently looking for the following individual to work as a consultant with our direct client, a global pharmaceutical consumer goods manufacturing client in Summit, NJ. No Third-Party, No Corp to Corp, No Sponsorship Title: ServiceNow (CSM) Business Analyst Location: Summit, NJ Remote (Mon-Fri, 40 hours) must be able to work in LATAM, ANZ, APAC time zones Contract Duration: 12 months, with likely extension Pay Rate: $42.00 per hour (w2) Must Have Service Now CSM Customer Service Module experience only! Must Be Able to work in various times zones supporting LATAM, ANZ and APAC. Must Have Exceptional English Speaking Communication Skills ServiceNow Business Analyst Customer Service Module (CSM) We are seeking a ServiceNow Business Analyst for a multi-million-dollar initiative to implement ServiceNow's Customer Service Management (CSM) solution for our Call Center operations in LATAM, specifically Colombia. This role will involve collaboration with teams globally, including regions such as India, LATAM, ANZ, APAC, and potentially EMEA. Key Responsibilities: • Act as the primary Business Analyst for the implementation of ServiceNow's Customer Service Management (CSM) module. • Collaborate effectively with system integrators (e.g., SAP, Twilio/WhatsApp/WebMethods MFT), client technical teams, business stakeholders, and the Project Manager to ensure smooth project execution. • Lead weekly project plan calls, ensuring the team remains on track and documenting meeting notes and action items. • Capture and document user stories and requirements using Agile methodologies (e.g., JIRA, Scrum, Confluence). • Manage testing processes and ensure business engagement and participation in User Acceptance Testing (UAT). • Develop new enhancements for the CSM module, leveraging experience with various instances of ServiceNow. • Lead architectural reviews for necessary review boards to ensure that solutions align with technical standards and business needs. • Identify and articulate project risks and concerns, knowing when to escalate issues to appropriate stakeholders. • Maintain a high-level understanding of system integrations and IT architecture models to inform project decisions. • Document weekly status reports and communications using Microsoft PowerPoint and Excel. • Liaise with Business Analysts to review platform enhancement opportunities and identify value-added initiatives. Qualifications: • 5-8 years of solid experience in business analysis, preferably within Supply Chain IT and ServiceNow CSM. • Proven ability to perform business analysis duties for ServiceNow implementations, particularly with the CSM module. • Experience with ServiceNow is mandatory; familiarity with ServiceNow Contact Center solutions is a plus. • Experience working on complex IT-led projects across multiple workstreams. • Strong collaboration and communication skills, with the ability to work effectively with diverse teams across different geographical locations. • English is a must • Flexibility to work across various time zones to align with global project teams. • Proven experience leading architectural reviews and engaging with relevant review boards. Additional Information: • Collaborate closely with the manager to lead a capacity team based in India, primarily working on EST time to deliver continuous improvement initiatives.

Immediate need for a talented Analyst 2, Architecture/ServiceNow Business Analyst . This is a 12+months contract opportunity with long-term potential and is located in Summit, NJ (Remote). Please review the job description below and contact me ASAP if you are interested. Job ID:25-95020 Pay Range: $40 - $42/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Act as the primary Business Analyst for the implementation of ServiceNow's Customer Service Management (CSM) module. Collaborate effectively with system integrators (e.g., SAP, Twilio/WhatsApp/WebMethods MFT), client technical teams, business stakeholders, and the Project Manager to ensure smooth project execution. Lead weekly project plan calls, ensuring the team remains on track and documenting meeting notes and action items. Capture and document user stories and requirements using Agile methodologies (e.g., JIRA, Scrum, Confluence). Manage testing processes and ensure business engagement and participation in User Acceptance Testing (UAT). Develop new enhancements for the CSM module, leveraging experience with various instances of ServiceNow. Lead architectural reviews for necessary review boards to ensure that solutions align with technical standards and business needs. Identify and articulate project risks and concerns, knowing when to escalate issues to appropriate stakeholders. Maintain a high-level understanding of system integrations and IT architecture models to inform project decisions. Document weekly status reports and communications using Microsoft PowerPoint and Excel. Liaise with Business Analysts to review platform enhancement opportunities and identify value-added initiatives. Key Requirements and Technology Experience: Key Skills; 5-8 years of solid experience in business analysis, preferably within Supply Chain IT and ServiceNow CSM. Customer Service Management (CSM) User Acceptance Testing (UAT) Agile methodologies (e.g., JIRA, Scrum, Confluence) 5-8 years of solid experience in business analysis, preferably within Supply Chain IT and ServiceNow CSM. Proven ability to perform business analysis duties for ServiceNow implementations, particularly with the CSM module. Experience with ServiceNow is mandatory; familiarity with ServiceNow Contact Center solutions is a plus. Experience working on complex IT-led projects across multiple workstreams. Strong collaboration and communication skills, with the ability to work effectively with diverse teams across different geographical locations. Fluent in Spanish; proficiency in Portuguese is a plus but not required. Flexibility to work across various time zones to align with global project teams. Proven experience leading architectural reviews and engaging with relevant review boards. Collaborate closely with the manager to lead a capacity team based in India, primarily working on EST time to deliver continuous improvement initiatives. Our client is a leading Pharmaceutical Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Title: Senior Business Analyst (Functional) - Salesforce Duration: Contract This role is remote, candidates should be within a commutable distance from Parsippany, NJ, as the client prefers candidates to be on-site when necessary. NOTE : We are looking for a Pure Business Analyst (BA) with excellent soft skills, someone who can effectively identify business problems. We do not want candidates who have primarily been involved in Salesforce configuration or enhancements, development, or any technical stuff. The ideal candidate should possess deep knowledge of Salesforce Sales Cloud specifically. While a background in the manufacturing domain is no longer required, it would still be a significant advantage. Need candidates who have been part of medium to large scale project implementations JOB DESCRIPTION SUMMARY We are seeking a Senior Business Analyst Consultant with Salesforce experience that will have responsibility for eliciting business needs, specifying user stories/use cases, modeling processes, evaluating system impacts, performing detailed analysis, prioritizing business requests, and partnering with the project team to ensure the successful delivery of new system capabilities, enhancements, and fixes in support of various applications. ESSENTIAL DUTIES 70%: Work with constituents across the organization to understand current processes, systems and opportunities and capture requirements for new processes, systems, user interfaces and user experiences through various methods, including to but not limited to requirements gathering sessions, interviews, surveys, workshops, etc. Collaborate with vendor partners and internal team members to communicate needs and requirements and determine appropriate solutions. Advise on best practices. Document current and future state in various forms including functional requirements, user stories, wireframes, interface designs, workflows, swim-lane diagrams, presentations, etc. for appropriate audiences including C-Level, business stakeholders and technical teams. 20%: Collaborating with IT Development (onshore/offshore) and QA to ensure appropriate and adequate system testing is performed. Facilitating, coordinating and execution of User Acceptance Testing (UAT). 5%: Providing guidance, reviewing work and providing feedback to other team members. 5%: Performing other duties as assigned. KNOWLEDGE, SKILLS & ABILITIES ● Experience capturing, and documenting B2B customer centric requirements, with a focus on minimizing customer pain points, and providing visibility into operational data. ● Eliciting, documenting, and mapping Salesforce data to/from 3rd party and custom systems (SAP, Data Lake, etc.) ● Perform analysis and design using various methods, including: business requirements, functional specifications, user stories/acceptance criteria, use cases, swim lanes, and process flows, swim lane diagrams, AS-IS / TO-BE diagrams, and mock-ups/wireframes. ● Understanding of best practices with Digital User Interface designs and User Experience. ● Experience with visually modeling requirements using tools. ● Experience in SDLC and Agile/Scrum methodology. ● Experience in Jira. ● Experience with documenting requirements for integrations between enterprise systems. ● Strong experience in business process design and workflow analysis. ● Strong knowledge and execution of IT Standards, Policies and Procedures. ● Knowledge of Information Security Practices. ● Knowledge of Project Management Methodologies & Tools. ● Experience in working with multiple data sources and ERPs ● Experience in the Manufacturing Industry is a plus. ● Google Suite and Lucid Charts knowledge is a plus. ● Experience with Salesforce Sales Cloud and Experience Cloud is a plus. LEVEL BASED EDUCATION / EXPERIENCE ● Bachelor's Degree in Computer Science, Information Systems, Business (with IT focus), or related majors and/or track record of work experience in areas described above. ● 5+ years' experience in systems analysis and design with a proven record of successful medium to large scale project implementations, preferably in enterprise Business-to-Business durableable goods, construction, or building materials. manufacturing. ● Certified Business Analysis Professional (CBAP) or similar certification is a plus. Thanks and Regards, Manisha Dabral Signature IT World Inc. *********************

About role: We are seeking a highly skilled Business Analyst - Guidewire (Commercial Lines) to join our dynamic team. The ideal candidate will lead product inception and configuration efforts for Guidewire Commercial Lines implementations, leveraging Guidewire SBTs and cloud expertise to deliver impactful business solutions. Responsibilities Lead pre inception and inception for Commercial Lines products using Guidewire SBTs Ensure inception plan is created, maintained, and kept up-to-date for various releases. Document Product Model using SBTs and state variations Document requirements for Guidewire PolicyCenter, BillingCenter, and ProducerEngage Hands on experience of working on projects implemented using Agile methodologies. Experience of interacting with Business stakeholders and IT stakeholders to understand the requirements and translate them into functional requirements that can be used by Development and Testing Teams Identify and document when business requirements which are not in scope (NFRs) Provide direction, mentorship, and daily guidance to Business Analysts to keep analysis efforts aligned with business and delivery goals. Actively perform hands-on requirements gathering, analysis, and documentation to support efforts, in addition to providing oversight and guidance. Lead, mentor & coordinate with the offshore team. Support User Acceptance Testing by ensuring timely BA responsiveness to UAT requests, triaging issues reported by testers, and coordinating necessary fixes. Foster strong relationships with business stakeholders to build trust, deepen understanding of business processes and objectives, and ensure analysis deliverables are aligned with goals. Knowledge, Skills & Experience: The incumbent must have- An overall work experience ranging between 7-12 years, with at least 5 years of Guidewire PolicyCenter implementation experience for Commercial Lines. Guidewire cloud upgrade experience and Guidewire Cloud ACE Certification mandatory. Guidewire SBT experience mandatory and strong experience on implementing Commercial lines on Guidewire suite. About ValueMomentum: ValueMomentum is a leading solutions provider for the global property and casualty insurance industry, supported by deep domain and technology capabilities. We help insurers stay ahead with sustained growth and high performance for enhancing stakeholder value and fostering resilient societies. Trusted by over 100 insurers, ValueMomentum is one of the largest services providers exclusively focused on the property and casualty. ValueMomentum is headquartered in Piscataway, NJ, with state-of-the-art delivery centers in Piscataway, NJ; Hyderabad, Pune, and Coimbatore in India; Toronto in Canada; and London in the United Kingdom.

Title-Empower Certified Technical Analyst Mandatory Skills Waters Empower 3 platform Mandatory Waters Empower certified 5+ years supporting Empower 3 platforms in pharmaceutical R&D, including hands-on troubleshooting of instrument and software connection issues. Proven experience upgrading chromatography data systems in regulated environments (GxP), with strong understanding of CSV, audit trails, access controls, and change control. Strong knowledge of large-scale CDS environments (500+ users, 750+ instruments) and laboratory workflows; chromatography instrumentation exposure is highly preferred. Familiarity with LAC/e workstation concepts and client/server connectivity for CDS environments. Basic troubleshooting skills for Windows-based lab PCs, drivers, services, and network connectivity. Experience executing test scripts/checklists and documenting results with attention to detail. Proficiency with Microsoft 365 (Teams, SharePoint, Excel, Word, PowerPoint) for collaboration and documentation. Demonstrated supervisory experience leading small technical teams or deployment resources. Validation expertise: creation and execution/oversight of IQ/OQ; contribution to PQ as needed; audit-ready documentation practices. UAT experience: developing test cases, facilitating test execution, logging defects, verifying fixes, and sign-off coordination.

The Transportation Services Senior Analyst is a member of the Inter-Regional Transport Excellence operations team at client, responsible for flawless execution of inter-region transport lanes, managed door-to-door. The role involves day-to-day operational issue management, transportation/logistics coordination, project management with freight forwarders, shipping sites, and supply planning. The Senior Analyst ensures consistent product availability, highest levels of customer experience, and supports process improvement projects using methodologies like Six Sigma and FPX. Other duties include presenting performance metrics to management, managing coordination, track & trace and exception management for transportation lanes, leading or participating in operational vendor management meetings, and collaborating with DC and manufacturing facilities to coordinate and manage freight. The role is business-facing, working closely with internal and external stakeholders across a highly matrixed and global organization. The analyst also acts as a SME for launches, projects, CIPs, and cost service projects, supporting event management, tenders, lane implementations, and driving operational analytics to improve business efficiency. Responsibilities: Door-to-door operational management of inter-region transport lanes, including issue management, freight coordination, and supply planning Lead process improvement projects to drive reliability and cost efficiency for inter-regional transport moves Present performance metrics and project updates to management Coordinate, track & trace and manage exceptions for segment transportation lanes Lead or participate in vendor management meetings and manage daily tactical relationships with vendors Partner with client Deliver Quality to maintain operations within the quality framework Act as the primary point of contact for communication with shipment sites and logistics providers regarding shipment flows, documentation, delays, and quality events Conduct operational analytics for day-to-day business efficiencies Support global bids, event management, tenders, lane implementation, and cross-functional collaboration Encourage inclusion, transparency, and teamwork across the matrixed organization Empower team members for speed, agility, and accountability Experience: Minimum 2 years of experience, preferably in Planning, Distribution, Manufacturing, Transportation, Logistics, Customer Service or Supply Chain Operations Hands-on industry experience in transportation operations Strong communication capabilities and high accountability skills. MS Office proficiency Must be able to read dashboards and working knowledge of project management tools (Microsoft Project, GNATT, RACI, Lessons Learned, FMEA, etc.) Preferred Skills & Experience: Experience or internship in Six Sigma/Process Excellence tools, training and/or certification Familiarity with Alteryx and Tableau analytics Strong vendor management and influencing skills Experience with large-scale or global transport operations Ability to support tenders, service issue resolution, and lane implementation Previous experience presenting to multiple levels of management Experience supporting launches, cost improvement projects, service projects, and cross-regional event management Experience building and maintaining stakeholder relationships-internal and external Skills: Logistics Goods Transport Education: Associate or Bachelors About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name: Azhar Email: **************************** Internal Id: 25-53775

Job Title: Information Technology Analyst I Duration: 3 Months assignment with possible extension Schedule: 7a-3p - 5 days/week (including weekends). Hours if resource works Saturday &/or Sunday will be 9a-5p regardless of shift they are booked for. Pay Range: $25 - $28/Hour Requirements: Bachelors or equivalent exp (R). Degree in computer science (P). 1-2 yr exp (P). Excellent analytical, problem solving , written and verbal communication skills, strong customer service skills. (R). Ability to work within a team environment (R). “Pride Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors”

Mandatory Requirements: • Domain Experience: Telecom • Industry Experience: Finance domain • Strong leadership skills • 5-8 years of experience • Proactive and dynamic, able to understand required reports, run them, and present findings to the Verizon leadership team Role Overview: This position is a combination of Data Analyst and Financial Analyst. Strong skills in Excel, Tableau, and Smartsheet are key, with solid experience in both financial and operational reporting. Responsibilities: • Develop and maintain data infrastructure • Gather data from multiple sources, maintain datasets, and ensure data integrity (Proficiency in nSAP/1ERP is advantageous) • Perform data analysis and management reporting • Identify, analyze, and interpret trends using advanced Excel/Tableau/Smartsheet features • Conduct financial and operational performance analysis • Produce reports for performance tracking, budgeting, planning, and forecasting • Create impactful data visualizations using Excel, Tableau, and/or Smartsheet • Collaborate with stakeholders and present findings clearly • Support process improvements and streamline reporting workflows