Business System Analyst
Operations analyst job in Boston, MA
first PRO is now accepting resumes for a Business Systems Analyst, Treasury & Investment Finance Systems in Boston, MA. This is a direct hire role and onsite 3 days per week.
TECHNOLOGY EXPERIENCE
Experience with treasury management systems such as GTreasury, Kyriba, Bellin, HazelTree, Reval, etc. (required)
Experience configuring or supporting the Salesforce platform (preferred)
Exposure to FX hedging tools such as Kyriba (preferred)
Experience with cash projection and liquidity reporting (preferred)
Understanding of SWIFT messaging (MT messages / ISO 20022 standards) and U.S. payment networks (ABA, ACH) (required)
Experience implementing and maintaining SaaS platforms
Hands-on experience building or maintaining system integrations (APIs)
Familiarity with iPaaS tools such as Workato or Power Automate (preferred)
Experience with business intelligence and reporting tools (Tableau, Power BI)
QUALIFICATIONS
Bachelor's or advanced degree in Computer Science, Information Systems, Finance, or a related discipline
Master's degree with a concentration in Technology or Systems (preferred)
Minimum of 3 years of relevant professional experience
At least 2 years of experience implementing and supporting Treasury or Cash Management solutions
Operations Consultant - Manufacturing Excellence
Operations analyst job in Boston, MA
Salary Details & Other Key Info
Base Salary range - $100,000 - $112,000
Strong Bonus + Benefits package
Office Location - Boston
Travel - Consultants travel domestically every week from Monday-Thursday, please note this is a requirement of this role
Career Development - Fantastic career development opportunities, this client has a culture fostered around people development
Operations Consultant - Manufacturing Excellence
About the Role
We are seeking an ambitious and hands-on Operations Consultant to join a growing Boutique consulting firm specializing in operational performance improvement. This role is ideal for individuals with a passion for problem-solving, data-driven decision-making, and delivering measurable impact in complex manufacturing and industrial environments.
As a Consultant, you will work closely with clients across a range of industries - including FMCG, Industrials & Life Sciences to identify inefficiencies, implement solutions, and drive sustainable performance improvements. This is a dynamic, client-facing role that blends strategic thinking with on-the-ground execution.
Key Responsibilities
Lead and support operational transformation projects, working directly with client teams to identify performance gaps and implement solutions.
Use a hands-on, data-driven approach to analyze processes, uncover inefficiencies, and drive tangible improvements.
Work closely with senior stakeholders to align project goals, define strategies, and execute high-impact initiatives.
Coach and mentor client teams to embed continuous improvement mindsets and ensure long-term success.
Contribute to internal knowledge development and business growth by sharing insights, methodologies, and best practices.
Who We're Looking For
Degree level education in relevant field e.g. Engineering
Experienced in Manufacturing, ideally in a Continuous Improvement related role, passionate about Manufacturing
Strong analytical skills with a problem-solving mindset and the ability to translate data into actionable insights.
Hands-on approach to driving change - comfortable working in industrial environments and engaging directly with frontline teams.
Excellent communication and stakeholder management skills, with experience presenting to senior executives.
A passion for continuous improvement and a strong entrepreneurial mindset.
Willingness to travel frequently to client sites.
Contact - Carl Costigan
Business Analyst - Cash IBS
Operations analyst job in Quincy, MA
The Business Analyst will play a key role in supporting the banks payments modernization and ISO 20022 migration initiatives.
The role involves gathering business requirements, analyzing payment workflows, ensuring compliance with ISO 20022 standards, and supporting integration with accounting and financial systems.
The analyst will act as a bridge between business stakeholders, technology teams, and external vendors to ensure seamless implementation and operational efficiency.
Key Responsibilities
Analyze and document current-state payment processes, message flows (SWIFT MT to MX), and accounting interfaces.
Define business and functional requirements for ISO 20022 migration across domestic and cross-border payment systems (RTGS, ACH, SWIFT).
Work closely with operations, finance, and IT teams to ensure alignment between payment messages and accounting entries in the banks general ledger or sub-ledger systems.
Conduct data mapping and gap analysis between legacy MT messages and new ISO 20022 MX formats.
Support end-to-end testing (UAT, SIT) for message transformations, reconciliations, and accounting postings.
Liaise with vendors, network providers, and regulatory bodies to ensure compliance with global and regional ISO 20022 mandates.
Develop and maintain detailed process documentation, use cases, and data flow diagrams.
Provide business support during implementation, including troubleshooting message validation and accounting integration issues.
Product Analyst (Dynamics CRM)
Operations analyst job in Boston, MA
Product Analyst - CRM (MS Dynamics Preferred) | Boston, MA - Hybrid, 2-3 Days onsite
*important*:
This role requires U.S. citizenship or permanent residency. The client does not permit sponsorship, third-party employment, or candidates requiring work authorization support (including EAD or OPT).
Randstad has an immediate need for an experienced Product Analyst to support CRM initiatives, improve client and account data quality, and enhance user-facing functionality. In this role, you'll collaborate with product, engineering, and business teams to translate user needs into clear requirements, troubleshoot CRM issues, and help deliver updates that strengthen the overall CRM experience for internal stakeholders.
What You'll Do
Troubleshoot and support Microsoft Dynamics CRM tickets; work with end-users and technology teams to resolve issues.
Translate broader project objectives into well-defined user stories and work items with the Product Owner.
Create detailed requirements and acceptance criteria while keeping the backlog organized and sprint-ready.
Perform hands-on UAT to ensure functionality meets expectations and identify any issues requiring resolution.
Support data-quality initiatives within the CRM, including work with enrichment and validation tools.
Partner closely with product, engineering, and change management teams to ensure smooth delivery and adoption.
What You Bring
2+ years of experience in a product, business, or CRM analysis role.
Experience supporting or working within a CRM system (Microsoft Dynamics preferred).
Strong Agile knowledge - user stories, backlog refinement, UAT, and sprint processes.
Proficiency with Jira and familiarity with data-enrichment or data-quality tools (ZoomInfo, D&B, etc.).
Excellent communication skills and the ability to collaborate with cross-functional teams and end users.
Details
Hybrid Boston role (2-3 days onsite).
Full-time, long-term opportunity.
Client is interviewing immediately with a January 2026 start date.
Financial Services Business Systems Analyst
Operations analyst job in Boston, MA
Business Systems Analyst
Must Have:
Bachelor's degree or equivalent experience in finance, economics, computer science, or technology related field.
Minimum of 2-5+ years of experience in the financial services industry, ideally supporting buy?side technology.
Possesses solid knowledge of Equity, Fixed Income, and Derivatives asset classes.
Demonstrated strong SQL skills and a solid understanding of investment data.
Proven ability to efficiently utilize resources and communicate with others, both verbally and in writing.
Proven analytical skills and demonstrated ability to make independent decisions.
A firm understanding of systems development lifecycle and Agile framework.
Proven ability to develop creative solutions to meet business needs.
Business Analyst
Operations analyst job in Boston, MA
The Business Analyst can work from either Boston, MA or Springfield, MA office in Hybrid capacity.
As a Business Analyst, you will drive translating business needs into the requirements for Processes and Technology to execute on supporting our customer and employee experiences.
To be successful, you will:
Document business requirements with detailed technical specifications
Understand process flows and ensure interconnectivity of systems and applications
Act as a liaison between Underwriting and other teams and advocate for necessary changes
Translate customer and employee needs into documented, actionable solutions with clear measurement mechanisms in service of business outcomes
Provide proper documentation for the Product team to prioritize features and enhancements against a prioritization framework
Support Business owner, Product Manager and peers to align requirements to roadmaps
Proactively identify opportunities to improve business processes by maintaining a strong knowledge of available and upcoming features delivered by external vendors
Update procedural and processes changes
Ensure development outputs meet business expectations by maintaining strong cross-functional relationships with technical and architecture teams
Keep change management principles in mind, to work with the team to establish launch readiness in response to system and process updates
Work independently and with management on highly visible, divisional/cross-divisional complex products and projects
Be sought as a key resource for documentation of unique or complex business problems
Drive continuous improvement and efficiencies beyond own scope of responsibility
Required Qualifications:
Bachelor's degree
7+ years' experience supporting projects and driving execution of complex technical work
Business Analyst experience for Underwriting systems
Understanding of Waterfall and Agile processes and documentation
Strong requirements documentation skills
Ability to drill down from the big picture to process details
Ability to think strategically
Ability to collaborate across diverse teams and organizations
Preferred Qualifications:
Individual who enjoys solving complex problems and improving team processes
Lide underwriting knowledge
Exposure to customer experience/user experience practices
Proven ability to partner with cross-functional teams to design, configure, test, and deploy
Demonstrated ability to adapt to changing business priorities
Experience with additional requirements tools including JIRA and Confluence
PPM Analyst
Operations analyst job in Marlborough, MA
A services company in Massachusetts has a current opportunity for a PPM Analyst on a contract basis.
Responsibilities:
Serve as an administrator and analyst for the Enterprise Portfolio Management tool, ensuring its functionality aligns with organizational requirements
Configure and maintain tool settings, workflows, dashboards, reports, and integrations to support portfolio, program, and project management processes
Manage user access, roles, and permissions, ensuring compliance with security and governance policies
Monitor tool performance and troubleshoot issues to ensure seamless operation, may be accountable to ensure effective system upgrades
Oversee data accuracy and integrity within the enterprise tool, performing regular audits and updates as needed
Develop and maintain custom dashboards, reports, and analytics to provide actionable insights into portfolio performance
Provide training to new and existing users on tool functionality, processes, and best practices
Develop user guides, FAQs, and other training documentation to support tool adoption and effective usage
Act as a liaison between the organization and enterprise portfolio vendor representatives for tool enhancements, upgrades, and support
Support change management efforts related to tool adoption and updates, ensuring smooth transitions for users
Monitor portfolio health and provide recommendations to improve resource allocation and project prioritization
Qualifications:
3+ years of experience in Portfolio Management tools administration
Bachelor's degree in Information Technology, Business Administration, Project Management, or a related field (or equivalent experience).
Proficiency in configuring and administering Enterprise Portfolio Management tools (or similar PPM tools)
Strong analytical skills with the ability to interpret complex data and generate meaningful insights
Knowledge of Portfolio, Program, and Project Management methodologies (e.g., PMI standards, Agile frameworks)
Excellent communication and collaboration skills to work with diverse stakeholders.
Advanced proficiency in Microsoft Excel and data visualization tools (e.g., Power BI).
Ability to manage competing priorities and meet deadlines in a fast-paced environment.
Desired Skills:
Working knowledge of Planview
Experience working within a PMO, IT, or Project Management environment
Clinical Business Systems Analyst
Operations analyst job in Boston, MA
**Our client cannot sponsor visas at this time (must be US Citizen or GC Permanent Resident)**
The Clinical Business System Analyst is responsible for business process analysis and the development/maintenance of internal databases, ad-hoc queries and reports in support of Business Intelligence & Operations (BIO). Working collaboratively within Global Clinical Operations (GCO) and with Global Information Services (GIS), key responsibilities are in support of evidence-based planning across the development portfolio.
Key Duties and Responsibilities:
Work with the leadership team and other functional groups to understand business processes and the associated systems/data sources in order to deliver optimal technology solutions for various departmental needs.
Support the leadership team and business owners by providing them with ad-hoc data pulls and automated technology solutions (user-friendly business intelligence reporting and analysis tools) that deliver the most appropriate and pertinent data to stakeholders in a format that allows them to be more efficient, accurate and timely with decision-making that influences strategic planning and clinical study management.
Support with training for operational groups, functions and stakeholders in better understanding the impact of data quality and data integrity to their processes.
Support leadership and stakeholders in Global Clinical Operations (GCO) and other departments to improve data quality and data integrity through the creation of diagnostic reports and business processes in support of establishing a data rich and metrics robust environment.
Work with BIO, GCO and GIS on database and user interface design, in order to establish optimal systems and environments that support data assimilation, aggregation, processing and warehousing.
Knowledge and Skills:
Familiarity with working with data using business intelligence and/or reporting tools
Strong organizational skills with ability to manage multiple project initiatives simultaneously
Ability to work as a part of a team and independently, developing plans and executing on them - not requiring detailed guidance from management
Required proficiency in: Microsoft Office, Microsoft Access, SQL, data centric environments and Microsoft Excel (pivot tables, graphical representations of data)
Education and Experience:
Bachelor's Degree
Typically requires 1-2 years of experience or the equivalent combination of education and experience
Business Analyst
Operations analyst job in Waltham, MA
Job Title: Business Analyst
Duration: 6 months
Core Skills and Expertise:
Expert in Agile and Scrum methodologies, including requirements gathering and process mapping.
Expert-level knowledge in capturing BRDs, FRDs, epics, user stories, acceptance criteria, and defining Definition of Done.
Skilled in data manipulation using Excel, SQL, BI tools, dashboards, and data visualization.
Ability to collaborate with cross-functional teams-including marketing, UX, IT, finance, and operations-to align digital initiatives with overall business objectives.
Perform customer behavior research and market trend analysis to guide e-commerce strategy.
Strong background in the Retail Domain, with extensive e-commerce experience.
Conflicts Analyst
Operations analyst job in Boston, MA
A leading global law firm is seeking an Conflicts Analyst to join its Office of the General Counsel team. This role plays a critical part in ensuring compliance and supporting firmwide risk management by preparing and analyzing conflicts reports related to new client business and incoming attorneys. The position involves reviewing new business and lateral conflicts checks across advisory, NDAs, transactional matters, and more.
This role can sit hybrid in DC, Boston or LA.
Key Responsibilities:
Prepare and analyze standard conflicts reports for new clients, matters, and lateral hires.
Communicate with attorneys and staff regarding conflict check results, missing information, and requirements.
Update data in conflicts databases and conduct corporate research using internal/external sources.
Research corporate entities subject to conflicts review using electronic databases, the Internet, and print sources.
Analyze attorney responses concerning potential or actual conflicts and escalate as needed.
Maintain and protect highly sensitive and confidential information at all times.
Qualifications:
Bachelor's degree required (or 4+ years of relevant experience in lieu of degree).
Minimum of 3 years of experience demonstrating professional interpersonal skills, problem solving, and independent work.
At least 2 years of relevant experience in a law firm or professional services firm, preferred.
At least 2 years of experience with Intapp software, preferred.
Insurance Operations Coordinator
Operations analyst job in Boston, MA
EWC Insurance Solutions, in partnership with Chubb, specializes in providing custom insurance coverage for luxury watches, jewelry, handbags, and fine art. We offer policies that insure belongings at their true market value, along with proactive annual valuations, automatic coverage for new acquisitions, and discounts for clients with high-security measures. Known for our concierge-level service, expert claims management, and a focus on worldwide protection, we are a trusted choice for collectors globally. Our team is dedicated to delivering tailored solutions and seamless customer experiences.
Role Overview
European Watch Company is seeking an Insurance Operations Coordinator to support the in‑house insurance department with day‑to‑day administration and coordination among clients, agents, and carrier partners. The role is primarily focused on insurance operations and lead management.
Full-Time Position
In person @ our Boston Boutique
Key responsibilities
Prepare, review, and process insurance documentation; maintain organized digital records and assist with scheduling and calendar management.
Manage and track inbound leads; support lead qualification, routing, and follow‑up activities to drive new business opportunities.
Support growth, marketing, and client engagement initiatives within the insurance department.
Professional written and verbal communication skills for interacting with high‑net‑worth clients, underwriters, agents, and internal stakeholders via email, phone, and formal correspondence.
Skills and competencies
Demonstrated ability to learn workflows and operational processes quickly in a fast‑paced environment.
Attention to detail and accuracy in data entry, document review, and policy or schedule comparisons.
Professional written and verbal communication skills for interacting with high‑net‑worth clients, underwriters, agents, and internal stakeholders via email, phone, and formal correspondence.
Proficiency with Google Workspace and comfort working in insurance platforms, CRMs (such as HubSpot), and document management systems.
Strong organizational skills with the ability to prioritize in a deadline‑driven setting.
Information Technology Analyst
Operations analyst job in Boston, MA
Temp IT Analyst - On-Site (Boston, MA)
Work Authorization: US Citizens or GC Holders
Type: Contract (Short-term; approx. 3 months,)
The Temp IT Analyst is a first-level technical support role responsible for delivering high-quality technology assistance, supporting daily IT operations, facilitating meeting technologies, and participating in IT projects. The ideal candidate will have experience in a law firm, financial, or other professional corporate environments and must demonstrate a high level of professionalism, customer service, and technical expertise.
Required Skills & Proficiencies
Advanced experience with Microsoft Operating Systems, installation, and configuration.
Advanced proficiency with Microsoft Office Suite.
Strong experience with ServiceNow.
Strong proficiency in MS Teams.
Advanced to expert knowledge of remote access technologies (Citrix, VPN).
Advanced to expert experience with mobile technologies (iOS, iPadOS).
Advanced understanding of networking concepts, cabling, and communications hardware.
Expertise in inter/intra/extranet technologies.
Strong experience with Document Management Systems (e.g., iManage/Work 10).
Strong knowledge of customer service best practices.
Solid understanding of data security principles.
Experience supporting or participating in IT projects and deployments.
Qualifications
Associate's or Bachelor's degree preferred (or equivalent hands-on experience).
3+ years of experience supporting end users with software, hardware, and networking.
3+ years supporting LAN/WAN and network systems.
3+ years installing, configuring, and maintaining client operating systems and equipment.
Prior experience in a professional services or law firm environment preferred.
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Application Analyst
Operations analyst job in Boston, MA
We are currently partnered with an Ivy-league University in Boston, MA looking to add an Application Analyst to their team on a hybrid basis. Local candidates only.
This is an initial 6-month contract on W2 with the potential to extend, eligible for full benefits.
Responsibilities:
Diagnose, escalate and resolve software incidents for vendor-based and custom developed applications such as Microsoft 365 Exchange, Teams, Slack, and Zoom
Participate in projects providing subject matter and technical expertise on applications
Configure applications to match business needs
Draft and update use case and technical documentation as needed
Create troubleshooting guides and knowledge articles
Complete other responsibilities as assigned
Qualifications:
At least 2 years' progressively responsible experience as an application administrator or in a technical support role is required
Bachelor's degree in computer science, technology, management information systems, computer engineering, or similar field
Experience administering, configuring, and maintaining Microsoft 365 applications
Experience with the administration and support of Microsoft M365 collaboration suite
Developing and implementing workflows using Power Automate
Advanced Microsoft Exchange mailbox administration
Demonstrated experience troubleshooting mail flow problems
Experience with creation of scripts in PowerShell
Demonstrated solution design using both technical and business process approaches is preferred
Experience with custom developed applications and the software development life cycle is preferred
Experience leveraging APIs, reporting, and data analytics is preferred
Business System Analyst
Operations analyst job in Boston, MA
Business Systems Analyst (Hybrid) | USC, GC, H4 EAD | Boston, MA
💰 Rate: $W2 Only
Good Morning Connections,
I am excited to share a new opportunity for a Business Systems Analyst. We are looking for a detail-oriented professional with financial documents experience and strong analytical skills.
🔹 Position: Business Systems Analyst
🔹 Location: Boston, MA (Hybrid)
✨ Role Overview:
The Business Systems Analyst will support analytical initiatives within the Data Operations & Technology team. This role involves gathering and documenting business requirements, validating needs, and ensuring accurate representation of stakeholders for CHIA's APCD and Case Mix projects and other related initiatives.
You will also translate business needs into system/application requirements, help develop functional specs, manage requirement changes, identify risks, and support feasibility studies and implementations.
🔑 Required Skills & Experience:
✔ Experience working with financial documents (audited financial statements, financial analysis, etc.)
✔ Strong understanding of healthcare financing concepts
✔ Knowledge of the healthcare provider sector
✔ Hands-on experience with business requirements, functional specs, and system analysis
✔ Strong analytical ability with Excel, Tableau, charts/graphs, and data visualization
✔ Excellent communication, attention to detail & collaboration skills
✔ Ability to work independently and manage multiple projects simultaneously
Yardi Business Systems Analyst
Operations analyst job in Boston, MA
The Business Systems Analyst will provide applications support and day-to-day operational assistance with the main ERPs. They will work with application vendors, property managers, operational, finance and accounting teams, asset management teams and other IT staff to ensure that company operations are properly supported on the various platforms. This role will support both internal and external users through a variety of activities including but not limited to system updates and enhancements, configuration updates, training, documentation, diagnosing root causes and remedial actions.
The winning candidate will possess strong organizational skills, along with a strong sense of commitment, responsibility, and sound judgment. They should demonstrate a collaborative approach and the capacity to adapt effectively within a dynamic work environment. This candidate should be a strategic thinker; effectively understand the business needs, clearly articulate technical requirements and research and identify potential solutions.
ESSENTIAL JOB FUNCTIONS
The primary responsibilities of this position include but are not limited to:
Maintain the integrity and configuration of the ERP to support business critical processes
Act as technical product owner for several ERP modules
Act as a liaison between internal and external stakeholders to support business processes enabled by the ERP
Implement configuration changes and application enhancements using structured methodology
Conduct structured testing of changes or work with QA teams and business users to ensure testing processes follow organization standards
Support and directly execute day-to-day processes including:
Document & Maintain Access Control
ETL management Import/Export
Month-end processes
Property & Fund Budget updates
Support Property & Fund Accounting with general ledger and variance analysis of monthly financial statements ensuring data accuracy
Assist with providing financial information needed for compliance, regulatory filings and various ad-hoc reports
Provide end-user support by addressing support tickets for internal and external stakeholders
Partner with internal and external support teams to ensure best practices are implemented within the ERP
Prepare and maintain documentation to support system administrative functions, procedures and processes
OTHER JOB FUNCTIONS
Performs duties as assigned.
TECHNICAL SKILLS AND EXPERIENCE
Most important:
Experience supporting and troubleshooting ERP applications, working closely with business users in the system of records
Experience working on projects in collaboration with various stakeholders
Experience documenting application training materials and operating procedures
Experience using tools to define and document business requirements, user stories and test cases
Experience developing, overseeing and performing testing against product updates, enhancements, plugins
Important:
1+ years prior experience with the following Yardi Modules is highly desired but not required:
Voyager Core (GL, AP, AR)
Investment Accounting
Commercial
Job Cost + Construction Manager
Advanced Budget & Forecasting + Forecast Manager
Deal Manager
Fixed Assets Manager
Experience with system integrations
Understanding of database fundamentals
Experience with basic SQL knowledge
Desirable, but not required:
Experience with visual modelling tools including UML
Experience having worked using structured software engineering methodologies, frameworks and tools including Agile/Scrum (or similar) methodologies
Experience working on cloud enabled solutions such as Microsoft Azure
NONTECHNICAL SKILLS
Most important:
Strong communication and interpersonal skills to work within a team environment
Creative thinking and problem solving
Takes initiative and is a self-starter
Can work and collaborate effectively remotely
Strong Prioritization skills
Important:
Experience with appropriate organization complexity
Experience with appropriate organization size
Strong writing, presentation, and documentation skills
EDUCATION
Undergraduate degree in Computer Science, Finance or equivalent work experience
Air Operations Coordinator
Operations analyst job in Pawtucket, RI
Collette is seeking a Retail Air Coordinator to join our Air Team. This is a hybrid role based at our headquarters in Pawtucket, RI.
Let Us Show You the World
There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for?
Your journey starts here.
Job Summary:
This position reports to the Manager of Air Operations and is responsible for securing air using our airline contracts and accurately calculating the price to the customer for all retail passengers on all of Collette's tour series. Each coordinator's goals are to obtain the best possible air schedule for our clients, at a reasonable cost to the customer and provide a timely turn around on all requests.
Primary Functions:
Create air reservations for all standard bookings in NEO, where the air server was unable to successfully make an air reservation.
Calculate pricing for all air reservations created to ensure appropriate margins are met.
Work all special requests made on retail reservations in a timely manner.
Responsible for proofing all air reservations created by the Air Server in NEO to ensure all standards of quality are met.
Verify that the reservation was priced correctly according to our contracts.
Verify that the flights chosen meet all time restrictions on the package our customers are booked on.
Verify that all connection times meet standards described in our policies as well as each airlines minimal connection policy.
Request Seat Assignments, Wheelchair Request, Special Meal request or any other special needs with the carriers booked.
Process Frequent Flyer information over to the airline.
Coordinate any changes on retail air reservations and provide a timely turn around on those requests.
Assist with re-protecting passenger's air due to any schedule changes on retail air reservations when the airline has protected the passengers on schedules that no longer meet minimal connection times and/or time restrictions on the tour package booked.
Research all service issues and determine best action for recovery resolution and report back to Manager.
Responsible for covering emergencies on pre-scheduled Saturdays/Holidays throughout the year.
Perform special projects and other related duties as assigned or directed by the VP of Operations, Manager of Air Operations and Retail Air Team Lead.
Maintain clean, organized, and neat work environment at all times.
Knowledge and Skills:
Bachelor's degree preferred but not necessary
Two years of experience desired that is directly related to the duties and responsibilities specified.
Skill in customer service
Knowledge of air operations, quality control procedures and reporting documentation requirements.
Knowledge of a GDS system (Sabre, Amadeus) preferred, but not required.
Microsoft Office program experience
Ability to work as part of a Team environment
Ability to communicate effectively, both orally and in writing.
Ability to include organizing, prioritizing, and scheduling work assignments.
Ability to foster a cooperative work environment.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to create, compose and edit written materials.
Ability to plan and organize to optimize productivity
Ability to analyze and solve problems.
Pay range starting at $19.50/hr
Special Situations Analyst
Operations analyst job in Boston, MA
SPECIFICATION
SPECIAL SITUATIONS ANALYST
Shine Associates, LLC has been retained to search, identify and recruit a Special Situations Analyst on behalf of our client (‘Company'). This candidate will be located in the Boston, MA office.
CONFIDENTIALITY
Shine Associates, LLC has been exclusively retained on this assignment. Information contained in this position specification as well as any other information concerning the Company provided or verbally discussed is confidential. All materials and discussions are to be utilized for the sole purpose of a candidate's personal review of the career opportunity.
CLIENT DESCRIPTION
The firm is a real estate focused private equity firm that invests in a wide variety of opportunistic and value-oriented commercial real estate transactions where the conditions exist for compelling absolute returns over a short and medium duration. The firm invests throughout the United States in single property transactions and multiple property portfolios whereby the investment strategies are based on property-level operational enhancements as well as those with pricing advantages that arise from distressed, complex, and dislocated scenarios.
The firm's investments are structured in numerous capital forms including direct investments, joint venture equity, preferred equity, mezzanine loans, and transitional first mortgages. Since 1993, the firm has invested in more than $21 billion of commercial real estate on behalf of a diversified and highly regarded group of endowments, foundations, public and corporate pension plans, financial institutions, family offices, and sovereign entities.
SPECIAL SITUATIONS ANALYST
The Analyst will be part of a Special Situations deal team that is responsible for sourcing, closing, and managing several of the firm's bespoke investment strategies including Opportunity Zones, a Caribbean resort development, and a motorsports racetrack development.
In this role, the Analyst will be deeply involved throughout the investment lifecycle of a transaction, from underwriting to closing, operational enhancement, investor relations, and eventual sale. The Analyst will work closely with the deal team to evaluate and underwrite prospective investments and provide support to the joint venture and asset management teams in executing the investment strategy established at acquisition.
This position will involve work across multifamily and club developments throughout the United States. It is ideal for candidates who are intellectually curious, eager to learn the business from the ground up, and excited to contribute meaningfully within a small, entrepreneurial team environment.
KEY RESPONSIBILITIES
Our client employs a “cradle-to-grave” investment management philosophy and is seeking an Analyst who will play an active role throughout the deal lifecycle. Primary responsibilities include:
Investment Analyst & Underwriting
Build and maintain detailed financial models for new investments, development phases, refinancings, and capital improvement projects.
Conduct sensitivity analyses and scenario modeling for equity, debt, and joint-venture structures.
Support Opportunity Zone investor reporting for existing investments.
Underwrite new Opportunity Zone investments, assessing both financial and tax-advantaged returns.
Assist in preparing investment memoranda and presentations for internal review and external capital partners.
Research and analyze market data, comparable developments, and operating benchmarks across hospitality, residential, and motorsports sectors.
Development Management Support
Track budgets, schedules, and key milestones across design, permitting, and construction phases.
Help prepare monthly project reports and dashboards for leadership and investors.
Coordinate with architects, engineers, and consultants to collect, synthesize, and present project data.
Assist in due diligence and feasibility analysis for new land acquisitions or expansion opportunities.
Operations & Business Planning
Collaborate with on-site management teams to analyze membership sales, event performance, and resort operations.
Evaluate pro forma performance versus actual results and identify key performance drivers.
Research & Strategic Support
Maintain comparable deal databases for land sales, luxury hospitality, and private club communities.
Research and support Opportunity Zone strategy across new markets and expansion opportunities.
Support strategic initiatives such as partner selection, brand collaborations, or new product lines (e.g., garages, villas, or track events).
Prepare briefing materials for senior leadership meetings and board updates.
PROFESSIONAL QUALIFICATIONS
Candidates should possess broad-based analytical skills, superior cash flow modeling capabilities, strong research abilities, and excellent communication skills.
Bachelor's degree is required, with preference for candidates in real estate, finance, economics, and/or accounting.
Approximately 1 to 3 years of related post-undergraduate experience preferred, though candidates with strong skill sets and interest to pursue a career in the commercial real estate will also be considered.
Exceptional financial analysis and modeling skills utilizing Microsoft Excel and PowerPoint.
Exceptional Power Point skills with the ability to create high-quality presentation materials.
Strong organizational skills with ability to manage multiple tasks and effectively meet deadlines.
Team player with the ability to work independently and under pressure in an entrepreneurial environment.
Familiarity with real estate finance and accounting concepts, including joint venture partnerships and broader investment structures (equity, preferred equity, and debt), with an understanding of returns are generated across different positions in the capital stack.
High level of attention to detail, accountability, integrity, and ethics.
Self-motivated, energetic, and a positive individual with strong verbal and written communication skills, and the ability to work effectively with individuals at all levels.
COMPENSATION
The Company is prepared to offer a competitive compensation package including salary, bonus and other benefits.
CONTACT INFORMATION
Shine Associates, LLC
45 School St., Suite 301
Boston, MA 02108
**************************
Hillary H. Shine, Principal Chandlee Gustafson, Associate
Cell: ************** Cell: **************
****************************** *******************************
Kelsey Shine, Director
Cell: **************
*****************************
Contract Business Analyst
Operations analyst job in Waltham, MA
We are currently recruiting a Business Analyst for a contract position located in Waltham, MA. This is a 6-month onsite contract position. Must have at least 10 years of experience. Competitive rate. Skills: EMS(Power Flow, State Estimator, Contingency Analysis, OPF ), SCADA , MS PowerPoint Digital : SCADA Security
Job Description
• EMS application engineering
• Strong knowledge of Power Flow, State Estimator, Contingency Analysis, OPF etc.
• Strong analytical and communication skills.
• Working knowledge of Software development methodologies like waterfall, Agile
• Ability to understand Business requirement and Business Requirements mapping to functional design
• Ability to validate alignment of Data, Integration and test requirements
• Strong Understanding of Network Topology build requirements
• Understanding of integration technologies used in SCADA/EMS/DMS space.
• Ability to work in an Onshore/Offshore global delivery model.
Provide domain expertise for EMS application engineering
• Strong knowledge of Power Flow, State Estimator, Contingency Analysis, OPF etc.
• Understands EMS application architecture and security.
• Work with Business to understand functional issues and solve the same by providing workaround
• Sort out Data issues or RTU communication issues
• Provide timely incident resolution
• Having strong knowledge of Network models and databases
• Experience working in Transmission and Distribution domain of Utilities
• Create databases and displays for new IEDs/ ICCP data
• Experience with multiple products in the market will be an advantage such as GE, Hitachi, OSII, SE
• Experience in DERMS applications will be an advantage
• It is an advantage if candidate is NERC certified
Bilingual Operations Coordinator
Operations analyst job in Taunton, MA
Bilingual Operations Coordinator / Operations Support Specialist
Kellermeyer Bergensons Services (KBS) has an immediate full-time, permanent opening to join our Operations Team as an Operations Support Specialist. If you enjoy working in a fast-paced environment and helping make an impact on safety in the workplace, then this is the job for you.
Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals-including retail, industrial and logistics, healthcare, education, manufacturing, and more-maintain clean, efficient, and welcoming spaces that support their operations. As we continue to grow, we're looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.
Work Schedule: Monday - Friday
Shifts Available:
On call
Starting Pay: $20.00 per hour
As an Operations Support Specialist, the following duties and responsibilities will be a part of this opportunity, but are not limited to them:
Partner with Site Manager, to ensure staffing levels are being met and communicating hiring needs to the KBS Talent Acquisition Team
Coordinate recruiting efforts for the designated site to include communication with the KBS TA Team
Assist the Site Manager with onboarding of new employees
Assist in scheduling and facilitating orientations
Assist in facilitating employee recognition programs
Act as a point of contact for questions/concerns/issues to facilitate resolution with appropriate resources within KBS
Maintenance of training and supervisor's employee files
Assist Site Manager with maintaining compliance with all company policies and procedures
Requirements for our Operations Support Specialist:
Must be bilingual in Spanish/English
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and safe handling for chemicals sheets/documents (generally in English; may have in Spanish where state required)
Strong organizational and communication skills
Navigation and data entry into a tablet-based application
Ability to multi-task
Ability to appropriately prioritize
Ability to complete routine reports
KBS utilizes the KBSPresence mobile timekeeping software for accurate recording of employee work hours, attendance management, completion of required training, and distribution of important employment-related information. All non-exempt employees are required to download and use the KBSPresence app on their personal mobile devices to clock in and out for their shifts and breaks. In accordance with applicable local laws, cell phone reimbursement is provided to support the use of personal devices for work-related tasks.
What's In It For You?
As a full-time KBS employee (30+ hours per week) you qualify for benefits including medical, prescription drugs, dental, vision and more!
Affordable Limited Medical Insurance (Coterie) which includes virtual access to US board-certified physicians who can consult, diagnose, and prescribe medications via interactive audio or video.
Life Insurance
Supplemental Health Insurance (E.G., Accident)
401k plan with a match
Paid and Unpaid Time Off
Quick Pay - voluntary benefit offered to both full-time and part-time KBS employees who are paid hourly via direct deposit. Quick Pay provides a way for employees to access a portion of their pay prior to the upcoming scheduled pay day.
Pet Insurance
PerkSpot Discount Program - discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics
Progressive Pay is available at select site locations, though it is not offered at every location. Employees will receive a $.50 increase after the first 90 days, and another $.30 increase after completing 180 days. Check today if this is available to you.
KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Support Operations Analyst
Operations analyst job in Watertown Town, MA
The Company:We understand that general purpose and generally intelligent robots are going to be built in our lifetimes. Not content to sit on the sidelines, we work efficiently towards this goal by combining human and artificial intelligence into something greater than the sum of its parts - a Tutor Intelligence.Founded by MIT alumni and backed by the best investors in AI and robotics, Tutor is building the world's largest fleet of generally capable robot workers for American factories and warehouses.
Job Summary:We're hiring a Support Operations Analyst to strengthen our operational backbone by improving the systems, data, and processes that power our robot operations and customer support teams. You'll work closely with the Support Manager and Engineering to ensure we have accurate metrics, efficient playbooks, and smooth incident-handling workflows across all shifts and sites.
This is a data-driven, high-impact role for someone who thrives on operational clarity. You'll build dashboards, monitor key performance indicators, investigate recurring issues, and help design better processes for our remote and on-site operator teams. Your work will directly shape how we deliver reliable, 24/7 robot operations and world-class service to our customers.Responsibilities
Build and maintain dashboards and reports to track uptime, incident rates, labeling throughput, and team performance
Analyze operational data to identify patterns, bottlenecks, and improvement opportunities
Collaborate with Engineering to triage and document recurring system issues, coordinate fixes, and validate resolutions
Maintain and improve playbooks, process documentation, and alerting workflows for operators and leads
Support ongoing experiments and process changes by defining metrics, tracking outcomes, and reporting results
Provide operational insights to leadership for forecasting, staffing, and prioritization decisions
Partner with the Service & Support Operations Manager to ensure consistent coverage, process adherence, and data integrity across teams and time zones
Requirements
2+ years experience in support operations, data operations, trust & safety, or similar high-volume operational environments
Proficiency with SQL and Excel/Google Sheets for querying and analyzing operational data
Experience building dashboards and visualizations in tools such as Looker, Tableau, or Metabase
Strong understanding of process design, documentation, and continuous improvement principles
Comfortable collaborating across teams, especially with Engineering and frontline operations staff
Excellent written and verbal communication skills, with attention to clarity and precision
Highly organized, self-directed, and motivated to improve systems without being asked
Nice to Have
Experience in 24/7 operations, incident response, or alert-driven workflows
Familiarity with automation tools (e.g. Zapier, Airflow, internal scripting)
Background in robotics, logistics, or manufacturing environments
Tutor offers competitive benefits including fully employer-covered health and dental insurance, a managed 401(k), and regular in-office meals. We host social events and maintain a collaborative, low-ego work culture where people are trusted to take ownership and solve real problems. Tutor is an equal opportunity employer and welcomes applicants from all backgrounds.
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