Operations Analyst with Payments
Operations analyst job in Tampa, FL
Role: Operations Analyst with Payments
Note:
Need Process Analysts with payment operations experience.
Have worked in BPO/KPO or possess back-office operations experience.
Job Description:
Operations Analyst with Minimum 3 years' experience in Payments processing across Swift, SEPA and ACH Payments
Integration experience working API's, Host 2 Host and file-based protocols
Hands on experience working with ISO20022 CBPR+ messages.
Serve as primary point of contact for assigned clients during payment onboarding, testing, and Migration
Ability to Onboard Customer, Jointly test business scenarios, basic trouble shoot and certify customer on the banks platform.
Support payment file transmissions and reconciliation activities for Wires, ACH, H2H, and API Channels
Client facing, and presentation skills are a must
Excellent interpersonal and communication skills to develop and maintain effective relationships with Customer, Customer support team and tech support teams
Attention to detail and a strong desire to provide high end user experience.
Analyzes information from varying perspectives, establishes the pivotal element of an issue and reaches a logical conclusion through the process.
Communicate effectively with internal stakeholders, clients, and technology teams to resolve
issues promptly.
Provide training and guidance to clients on payment processes and systems.
Troubleshoot and escalate connectivity or processing issues through appropriate channels.
Assist in validating client payment setups and ensuring compliance with payment security standards.
Execute client migration plans to new payment channels or platforms.
Coordinate testing schedules, validation, and client sign-off.
Document migration progress and report milestones to project leadership.
Maintain accurate client records, documentation, and process logs.
Banking Operations Analyst with Payments
Operations analyst job in Tampa, FL
Note: This is NOT a Business Analyst role. We are specifically looking for candidates with strong operations and process experience in the payment's domain.
We are seeking an experienced Banking Operations Analyst with solid, hands-on expertise in payments operations, transaction processing, and process optimization. The ideal candidate is detail-oriented, understands the full lifecycle of payment workflows, and has experience working within regulated financial environments. This is a Tampa-based role supporting our Payments Operations team in ensuring accuracy, efficiency, and compliance across all payment processes.
Required Skills & Experience
3-6 years of experience specifically in payments operations (e.g., wire transfers, ACH, SWIFT, RTP, card payments, settlement operations).
Strong understanding of payment processing workflows, reconciliation, exception management, and risk controls.
Experience working in financial services, banking operations, or a payments-focused organization.
Hands-on experience with payment platforms, transaction monitoring systems, and operational tools.
Strong problem-solving skills with the ability to quickly troubleshoot and resolve operational issues.
Excellent communication skills; able to work effectively with cross-functional teams.
High attention to detail and a structured approach to process analysis and improvement.
Ability to work in a fast-paced, deadline-driven operational environment.
Security Operations Center Analyst
Operations analyst job in Atlanta, GA
Splunk SOC Analyst 1, 2 and 3(on-call, as needed for shift coverage )
US Citizenship Required.
We are seeking Security Operations Analysts, Tier 1, 2 and3 - flex resources to fill-in for our full-time staff, as needed for shift coverage in our 24x7 SOC operations. This is ideal for someone working a full-time job who is looking to pick up extra shifts. Potential shifts are as follows:
Weekdays (M-F):
1st shift 8 am-4 pm
2nd shift 4 pm -12 am
3rd shift 12 am-8 am
Weekends (Saturday/Sunday-starts Friday at midnight):
4th shift: 12 am -12 pm
5th shift: 12 pm -12 am-hands over to 3rd shift Sunday night/Monday morning
______________________________________________________________
The SA3 is the final level of internal escalation for incident response on the MDR Operations team. As a Security Analyst Level 3 in the TekStream Managed Detection and Response (MDR) environment, they act as a liaison between security operations and engineering to advance our practice and drive us towards growth. There is a particular emphasis on the ability to identify Indicators of Compromise (IOC) and correctly recommend remediation; productively, efficiently, and with a high degree of accuracy. This core skillset is extended to include the guidance of SA2 and SA1 incident response. Related is the ability to leverage the technologies that are central to the TekStream MDR solution.
Role Responsibilities
Lead the response to escalated security incidents, providing advanced analysis and mitigation strategies.
Mentor and guide SA2 and SA1 in incident response procedures and techniques.
Conduct in-depth analysis of security incidents to understand the root cause and impact.
Collaborate with cross-functional teams to coordinate and execute incident containment and eradication.
Communication of threats and recommended remediation with customer Points of Contact (POC).
Develop and maintain incident response playbooks to ensure consistency in handling incidents.
Assist in the continuous improvement of security monitoring and detection capabilities.
Participate in on-call rotations to provide 24/7 incident response support.
Conduct post-incident reviews to identify lessons learned and areas for improvement.
Stay abreast of the latest cybersecurity threats, vulnerabilities, and industry best practices.
Work closely with customers and internal teams to provide expert guidance on security-related matters.
Encompass Business Analyst
Operations analyst job in Jacksonville, FL
Business Systems Analyst (Mortgage | Encompass LOS)
We are seeking a detail-oriented and proactive Business Systems Analyst with strong mortgage industry experience to support the development, optimization, and delivery of technology solutions across our organization. This role focuses on improving system functionality-particularly within Encompass LOS-and enhancing processes, workflows, and documentation to ensure operational efficiency and exceptional user experience.
Key Responsibilities
Partner with business units to gather, analyze, and document detailed business and technical requirements.
Serve as a subject matter expert on mortgage operations and Encompass LOS, identifying enhancement opportunities and validating configuration changes.
Create clear and comprehensive process flows, workflows, and system diagrams using Microsoft Visio to support requirements, development, and training initiatives.
Evaluate existing systems and processes to identify gaps, inefficiencies, and opportunities for automation or optimization.
Collaborate with IT, development teams, project managers, and stakeholders to support solution design, testing, and deployment.
Develop and maintain system documentation, user guides, release notes, and technical reference materials.
Perform system testing, create test scripts, and participate in UAT to ensure enhancements meet business needs and quality standards.
Monitor daily system performance, troubleshoot issues, and support end users to ensure consistent system usability and reliability.
Generate data-driven insights through analysis and reporting to support decisions and continuous improvement initiatives.
Coordinate with external vendors as needed to manage system integrations, enhancements, and issue resolution.
Support Agile/Scrum ceremonies and contribute to backlog grooming, sprint planning, and technical discussions.
Qualifications
Bachelor's degree in Business, Computer Science, or related field-or equivalent relevant experience.
1-3 years of experience with mortgage technologies, including hands-on experience working as an Encompass Business Analyst.
Strong proficiency in Microsoft Visio with demonstrated ability to build process maps, workflows, and system flow diagrams.
Proven analytical skills with the ability to interpret large data sets and translate findings into actionable recommendations.
Experience using Jira, SQL for CRUD validation, and familiarity with Agile/Scrum methodologies.
Strong communication and technical writing abilities, with experience developing business requirements, test documentation, and system reference materials.
Ability to work cross-functionally with diverse teams in a fast-paced environment while managing multiple priorities.
Revenue Systems & Reporting Analyst
Operations analyst job in Birmingham, AL
The Revenue Systems & Reporting Analyst is a role combining CRM administration, reporting & analytics, and core revenue operations support. This position is ideal for a junior-mid level candidate who is highly analytical, tech-savvy, and excited to build processes, dashboards, and CRM workflows that scale.
This role will support the Revenue Operations Director by:
building performance dashboards
maintaining and improving data integrity
supporting CRM configuration and user onboarding
providing field support and training
ensuring RevOps processes run smoothly
This is a hands-on execution role that will play a critical part in LW's CRM implementation, reporting buildout, and adoption of new commercial processes as the company scales.
Key Responsibilities:
1. Reporting, Dashboards & Analytics
Build and maintain performance dashboards for BDMs, Sales Directors, GMs, and Executive Leadership.
Develop weekly, monthly, and quarterly reporting packages.
Analyze pipeline health, activity metrics, conversion rates, and attainment.
Create ad hoc analyses supporting strategic decisions (pricing, targets, capacity, etc.).
Maintain the reporting logic and definitions for the commercial team.
Partner with RevOps Director to prepare materials for sales reviews and PE reporting.
2. CRM Support, Configuration & User Enablement
Assist in CRM setup, configuration, and ongoing optimization (fields, layouts, workflows, automations).
Support system integrations (Constant Contact, Scout-Lead Generation Tool, Proposify, Future CRM).
Maintain user access, permissions, profiles, and data hygiene rules.
Assist in onboarding new users and delivering CRM training sessions.
Serve as the first line of support for field reps needing CRM help or troubleshooting.
Document CRM processes and maintain SOPs.
3. Data Management & Integrity
Perform regular data audits (ownership, attribution, opportunity stages, dates, territory alignment).
Support data cleansing, deduplication, and enrichment efforts.
Manage data imports, exports, and transformations needed for reporting.
Partner with Finance and IT to ensure data consistency across systems.
Assist with data migration during CRM rollout and future M&A events.
4. Sales Operations Support
Maintain territory models, account assignments, and rules of engagement.
Process territory and account changes due to staffing updates or acquisitions.
Support compensation tracking and performance scorecards.
Help maintain RevOps documentation, process maps, and playbooks.
Assist with forecasting and pipeline analysis as requested.
5. Process Improvement & Scaling
Help implement scalable workflows for leads, opportunities, routing, and reporting.
Identify process gaps and recommend improvements to drive execution consistency.
Support automation initiatives to reduce manual work across Sales and RevOps.
Participate in vendor evaluations and technology rollouts.
Support change management by reinforcing training, usage, and adoption.
Required Qualifications
Bachelor's degree in Business, Analytics, Information Systems, or related field.
2-4 years in Revenue Operations, Sales Operations, Business Analytics, or CRM support.
Strong Excel skills (PivotTables, XLOOKUP, formulas, basic modeling).
Experience working with CRM tools (HubSpot, Salesforce, or similar).
Strong analytical and troubleshooting skills.
Excellent attention to detail and commitment to data accuracy.
Ability to explain data and systems concepts to non-technical users.
Comfortable working independently in a fast-paced environment.
Preferred Qualifications
Experience with CRM configuration or administration.
Familiarity with BI tools (Power BI, Tableau, or similar).
Experience in B2B services, field services, or multi-location environments.
Exposure to compensation tracking and quota models.
Prior experience supporting CRM transitions or new system implementations.
Basic understanding of APIs, integrations, or data flow concepts.
PowerBI Reporting Analyst
Operations analyst job in Tampa, FL
Founded in 2008, The Fay Group is a diversified real estate services company offering a complete range of home ownership products and services to include mortgage servicing, property renovations, property management, realty, business purpose lending, and insurance to homeowners, investors and clients nationwide. We consider the people behind those mortgages and work hard to give them the best opportunity to stay in their homes by providing solutions to navigate the challenges of homeownership while working toward their long-term financial goals.
We are currently looking for a Client Reporting Analyst to join our team.
Reporting to the EVP, Asset Management, is seeking a highly motivated and experienced individual with experience in the mortgage or real estate industry and expertise in Power BI to join our team. The ideal candidate will play a key role in developing, publishing, and maintaining Power BI reports to drive data-informed decision-making. This role demands a detail-oriented professional who can develop, standardize, and optimize reports while ensuring the data presented delivers actionable insights, not just information. The candidate will also collaborate with data teams to help build sustainable datasets for reporting.
The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. While performing the duties of this job, the employee is required to sit as well as work at a computer for extended periods of time, utilizing a keyboard and mouse. The employee should be able to communicate by telephone, email, and face-to-face.
Qualifications Include:
Bachelor's degree in Business or related field (or equivalent combination of years of experience with High School Diploma/GED) required
3+ years' experience in Investor Reporting or Investor Accounting required
3+ years' experience with data visualization platforms like PowerBI, Tableau, or similar.
2+ years' experience in the mortgage industry, including servicing, processing rules, and guidelines
Design, develop, and publish Power BI dashboards and reports tailored to business needs.
Ensure data accuracy and consistency by integrating and transforming data from various sources.
Review and optimize existing Power BI reports to improve efficiency and user experience.
Familiarity with custodial account reconciliation and expected cash testing is preferred
Proven ability to work effectively in a fast-paced, deadline-driven environment
Experience with Black Knight MSP preferred
Strong skills in the MS Office Suite with advanced Excel skills for data compilation and analysis
Strong verbal and written communication skills
Strong interpersonal skills
Strong analytical skills
Strong problem-solving, data collection, analysis, and decision-making skills
Solid decision-making abilities coupled with sound judgment
Strong time management skills
Ability to prioritize numerous tasks and manage shifting priorities
Client-focused with strong execution skills and results orientation
High level of precision with attention to detail and consistency
Flexible, open to change, and able to learn new things quickly
Ability to work in a collaborative environment and provide guidance for working groups
Featured Benefits
Medical, Dental, and Vision Insurance
Company Paid Life Insurance
Disability Insurance
Pet Insurance
401(k) Program with Employer Matching
3 Weeks Paid Time Off (PTO)
Paid Holidays
Wellness Initiatives
Employee Assistance Program
Eligible for Hybrid Work Schedule with Remote Flex Days
Compensation
The hiring range for this position is between $75,000.00-$90,000.00 annually
This position is eligible for an annual discretionary bonus
Fay Cares!
The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.
At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to *********************
SAP ISU Functional Analyst
Operations analyst job in Miami, FL
· We are seeking an experienced SAP ISU Functional Analyst to support the Project XD Data Migration workstream.
· The ideal candidate will play a key role in ensuring the accuracy and completeness of migrated data through manual validation, report development, and testing processes.
· This role requires strong functional knowledge of SAP ISU and experience in data migration and testing activities.
Responsibilities:
· Support the Project XD Data Migration workstream, ensuring smooth and accurate migration of SAP ISU data.
· Identify data discrepancies, document issues, and coordinate with technical teams for resolution.
· Collaborate with functional and technical teams to ensure data integrity throughout the migration lifecycle.
· Support testing activities, including unit testing, integration testing, and user acceptance testing (UAT) for migrated data.
· Provide insights and recommendations to improve data quality and migration processes.
Experience:
· Strong functional knowledge of SAP ISU (Industry Solution Utilities) modules, especially customer master, billing, and contract accounts.
· Experience supporting data migration projects, including data validation, testing, and reporting.
· Ability to create, read, and analyze SAP reports to validate data accuracy.
· Experience training or mentoring testers and end-users.
· Strong analytical, problem-solving, and communication skills.
· Attention to detail and commitment to data quality.
Skills:
· Train manual data validation testers on SAP ISU data structures, migration processes, and validation techniques.
· Design, build, and run reports and queries to validate that data is converted completely and accurately during mock and final conversions.
Education:
· Bachelor's Degree or Equivalent Experience
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Roshni
Email: **************************
Internal Id: 25-54543
JDEDWARD Functional Analyst
Operations analyst job in Miami, FL
JDE Functional Analyst
Length: ongoing contract (potential contract to hire)
Notes:
Must have E1 tool experience, this is the latest software , doesn't want someone with just a world that won't help them much.
Communication is big for these, more customer facing .
Functional Edwards experts but some can be techno- functional
Join a Company that Empowers you to Build your Future
We are seeking an experienced Senior JD Edwards (JDE) Business Analyst with a strong background in EnterpriseOne (E1) to join our dynamic team. This role is critical in supporting and optimizing our JD Edwards system by analyzing business requirements, identifying process improvements, and delivering technical solutions that align with enterprise objectives.
Your Responsibilities on the Team
This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.
A career with purpose.
A career built on making dreams come true.
A career built on building zero defect homes, cost management, and adherence to schedules.
Serve as a subject matter expert (SME) for JD Edwards EnterpriseOne modules, with emphasis in [Finance/Distribution/Homebuilding]
Partner with business stakeholders to gather, analyze, and document functional requirements.
Translate business needs into detailed system requirements and functional specifications.
Design and recommend process improvements and system configurations that enhance business operations and reduce manual effort.
Lead or support system upgrades, enhancements, and implementations within JDE E1.
Develop test plans, conduct system and integration testing, and support user acceptance testing (UAT).
Collaborate closely with technical teams (developers, DBAs, infrastructure) to ensure effective solution delivery.
Provide end-user training, documentation, and ongoing support.
Act as a liaison between business units and IT to ensure consistent communication and alignment of objectives.
Ensure adherence to company policies, SOX controls, and compliance requirements.
Bachelor's degree in Business, Information Systems, or related field (or equivalent experience).
Minimum 5+ years of hands-on experience with JD Edwards EnterpriseOne as a Business Analyst.
Preferred Skills:
Experience with third-party integrations (EDI, tax, reporting tools, etc.).
Understanding of Software Development Life Cycle (SDLC) and Agile methodologies.
JDE upgrade or implementation project experience is highly desirable.
In-depth knowledge of one or more JDE functional modules (e.g., Finance, Procurement, Homebuilding, Sales Order Management, Manufacturing, Inventory).
Proven ability to manage projects, drive process improvements, and implement enterprise-wide solutions.
Strong analytical, problem-solving, and communication skills.
Experience working with cross-functional teams in a fast-paced environment.
Familiarity with Orchestrator, UX One, and other JDE toolsets is a plus.
Business Analyst
Operations analyst job in Alpharetta, GA
Care Logistics is seeking a detail-oriented, creative problem solver, and collaborative Business Analyst to join our Integrated Solutions team. The Business Analyst plays an integral role in the enterprise-wide operational transformation and technology implementation initiatives across our healthcare client base. This role is responsible for gaining an understanding of the client's current operations, assisting in designing the ideal future state, defining and managing the integration needed between Care Logistics software and client systems. The Business Analyst serves as a liaison between operations and technology teams to ensure implemented solutions deliver desired outcomes for both clients and the company. With an understanding of the desired future state, the capabilities of Care Logistics technology, and familiarity with hospital EMR systems, the Business Analyst is responsible for designing how to best leverage each technology investment and how data is exchanged between the various systems to achieve efficient, patient centered workflows. Internally at Care Logistics, the Business Analyst serves as a subject matter expert for product management, providing business process and integration knowledge to inform future products. The ideal candidate will have experience with HL7 messaging, and healthcare IT systems, and will thrive in a fast-paced, client-focused environment.
ESSENTIAL RESPONSIBILITIES:
Collaborate with cross-functional teams to gather business requirements, identify opportunities and translate them into technical specifications and actionable insights.
Ability to grasp clinical processes and translate them into system requirements for technology teams.
Analyze data from EMR, clinical and scheduling systems to identify additional functionality opportunities, and integration needs.
Critically evaluate gathered information from multiple sources, reconcile conflicts, relate high level information to details, and distinguish user requests from underlying business problems/needs.
Serve as a technical advisor to the internal organization's industrial engineers, Healthcare Operations Executives, as well as other roles.
Participate in and co-lead virtual and in-person integration interviews, discussions, and project meetings with both internal and external teams.
Help to design future state processes that align business requirements with the capability of the client's system and technology.
Develop and execute interface test plans to validate integration processing and system response.
Participate in go-live support and post-implementation optimization.
Develop and maintain internal and external documentation.
Provide input into developing and modifying client and Care Logistics systems to meet client needs.
Collaborate with Client Services to ensure realization of client goals and estimated ROI.
Other duties as assigned.
QUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS:
REQUIRED
Bachelor's degree in Engineering, Information Technology or equivalent combination of education and experience
3-5 years of business analyst or related experience
Outstanding analytical skills with the ability to critically evaluate the information gathered from multiple sources, reconcile conflicts, relate high-level information to details, and distinguish user requests from the underlying true business problem/needs.
Ability to identify inefficiencies, propose solutions, and evaluate outcomes effectively.
Above average observational skills to recognize opportunities, collect data and validate information
Proficiency with Microsoft products such as Outlook, Word, Excel and PowerPoint.
Comfort in leading discussions, facilitating interviews, and presenting findings to diverse audiences.
PREFERRED
Working knowledge of HL7 preferred.
Experience with or knowledge of hospital processes is strongly desired.
Experience with Electronic Health Records, EHR, platforms including ADT, clinical and ordering processes preferred.
KNOWLEDGE, SKILLS, AND ABILITIES:
Adaptability:
Effectively copes with rapidly changing information and fast-paced environment.
Ability to maintain confidentiality and use discretion.
Time Management:
Strong organizational and quality management skills with ability to handle multiple competing tasks and priorities.
Customer Service:
An ability to actively seek to understand the needs of others and provide a positive experience that addresses their needs, questions, and concerns.
Ability to form a team bond and enhance team performance.
Strong interpersonal skills with ability to effectively and tactfully communicate, in both written and verbal form, with a diverse group of stakeholders (prospects, clients, hospital executives, nurses, client development staff, product management staff, and development staff).
TRAVEL REQUIREMENTS & WORKING CONDITIONS:
30-70% travel is required.
Permit Analyst
Operations analyst job in Orlando, FL
Company Summary: Our client at Orange County is looking for a permit analyst, who will perform technical and clerical reviews of building plans and issue permits consistent with department regulations.
The successful candidate shall have around 1 year of clerical experience with responsibilities including customer service roles.
Work hours: Monday to Friday, 8:30 am - 5:30 pm
Responsibilities:
Assists with the issuance of permits, inspections, and plan submittal processes.
Communicates and interacts effectively assisting customers in person and by telephone with policy and procedure associated with obtaining and completing building permits and/or fire system permits.
Reviews applications for completeness and compliance with departmental requirements.
Resolves customer's problems and refers complex problems to supervisor as needed.
Sorts and inputs inspection schedules and results.
Accepts plans and checks required seals, signatures, soil reports, documented calculations, cost estimates, and/or fire protection system permits.
Stamps and routes plans.
Implements zoning regulations in the review of all types of development permits such as commercial, residential, and signage.
Provides excellent customer service both personally and by telephone.
Resolves complex zoning problems that require detailed analysis of site and architectural documents
Minimum Qualifications:
Graduation from high school or equivalent and 1 year of technical/clerical experience including customer service; or an equivalent combination of education, training, or experience.
Must have demonstrated the ability to communicate effectively both verbally and in writing with the general public while discussing, explaining, and interpreting departmental policies.
Demonstrated computer literacy with a working knowledge of Microsoft applications.
Sunshine Enterprise USA is an “Equal Opportunity Employer-Minorities, Females, Veterans and Disabled Persons.
Application Analyst
Operations analyst job in Montgomery, AL
Sterling Search Partners is helping a growing client in the River Region with its search for an Application Analyst. The Application Analyst supports, maintains, and enhances the software applications used across banking, lending, investment, or other financial operations. This role partners with business users, IT teams, and vendors to ensure applications run smoothly, meet organizational needs, and comply with regulatory requirements.
Key Responsibilities
Application Support & Maintenance
Serve as the primary point of contact for assigned financial applications (core banking, loan origination, CRM, compliance systems, etc.).
Troubleshoot application issues, perform root-cause analysis, and resolve incidents promptly.
Monitor system performance and uptime; escalate critical issues to vendors or internal technical teams.
Oversee application patches, upgrades, and version control.
Business Analysis & Process Improvement
Gather and document business requirements for enhancements, integrations, or new features.
Analyze current workflows and recommend improvements to increase efficiency, accuracy, and compliance.
Collaborate with stakeholders to align technology capabilities with business objectives.
Implementation & Projects
Assist in planning, testing, and deploying new applications or system enhancements.
Create and execute test plans (UAT, regression, integration testing).
Coordinate with vendors for implementations, data migrations, and technical support.
Maintain project documentation, timelines, and user communication.
Security, Compliance & Risk Management
Ensure applications adhere to financial regulatory requirements (SOX, GLBA, FFIEC, PCI, etc.).
Support audits by preparing documentation, evidence, and system data.
Maintain proper application access controls and support user provisioning/deprovisioning.
User Training & Documentation
Provide end-user training, support, and troubleshooting.
Develop user guides, SOPs, FAQs, and knowledge-base articles.
Educate teams on new system features and best practices.
Skills & Qualifications
Technical Skills
Experience with financial or banking systems (core banking, LOS, imaging systems, treasury, risk/compliance apps, etc.).
Strong understanding of databases, SQL, APIs, and system integrations (a plus).
Familiarity with ITIL concepts, change management, and incident management tools (ServiceNow, Jira, etc.).
Understanding of data privacy and financial regulatory requirements.
Senior BI & Analytics Analyst (Retail)
Operations analyst job in Kissimmee, FL
Role: Senior BI & Analytics Analyst
Location: Kissimmee, FL (4 days onsite, Friday remote for those local; also open to remote w/relo to Orlando necessary if converted - assistance provided)
Pay Rate: $60-$63/hr. on W2
Must-Haves:
Must have Retail & Analytics but the Retail piece is KEY. Ideally want those with more Analytics than Retail
Minimum 3 years analytical experience in retail, especially applying insights to business KPIs and decision-making.
Intermediate SQL skills (3 years): data discovery, understanding storage, and data retrieval.
Minimum 3 years Retail industry experience (KPIs, etc.)
Nice-to-Haves:
Tableau or other data visualization tools and building of dashboards for them
Experience with pricing analytics (60% of the role).
Familiarity with Snowflake, BigQuery, Redshift.
Coding / technical aptitude in Python, and for data analysis purposes (using pandas, NumPy, matplotlib)
Ability to support data preparation and light modeling tasks.
Business Intelligence background
A/B testing concepts and basic statistical techniques
Bachelor's degree in Mathematics, Economics, Data Science/Analytics, Computer Science, Operations Research, or a related field
Future Skill Growth Opportunities:
AI chatbot efficiency for operations
Automation for Salesforce/Snowflake releases
Business process analysis ? technical requirements
Resume-building with AI-related projects
Role Context:
Supports Theme Parks and Ecommerce retail divisions.
Works with a team of data scientists and engineers.
Needs someone who can bridge business and technical requirements.
Team Overview:
The Merchandise Business Insight and Analytics (MBIA) team is part of Disney's CPGP organization, which creates and sells Disney products worldwide. The MBIA team supports the full retail lifecycle by providing analytics, reporting, and insights that empower data-informed decision-making for a broad community of stakeholders across Category and Location Planning, Product Development, Merchandising, and Retail Operations.
Position Overview:
We are seeking a Senior Analyst to support retail analytics initiatives across both Disney's theme parks and The Disney Store e-commerce division. This role will focus on delivering high-impact business insights through data exploration, dashboard development, and analytical modeling to support areas such as merchandise planning, promotional performance, inventory health, and operational efficiency. The ideal candidate brings strong business acumen, retail expertise, and technical proficiency in SQL, Data Visualizations (e.g., Tableau), and Python (preferred). This role plays a critical part in transforming data into actionable insights that improve business performance, guest experience, and strategic outcomes across Disney's global retail footprint.
Technical & Functional - Responsibilities:
Technical........
• Business Acumen - Strong understanding of retail KPIs and operations with the ability to translate data into meaningful business recommendations that drive revenue, efficiency, or guest satisfaction.
• Retail Analytics - Experience supporting the business including merchandising, buying, planning, operations, marking, etc. in retail environments across brick-and-mortar and ecommerce channels. Familiarity with retail inventory systems, POS data, and product lifecycle metrics.
• SQL & Data Management - Advanced SQL skills to extract, join, and transform large datasets; experience with cloud data warehouses such as Snowflake, BigQuery, or Redshift.
• Dashboarding & Data Visualization - Expert-level experience building dashboards and reports in Tableau or similar tools to drive self-service analytics and business storytelling.
--------
Functional.......
• Deliver Actionable Business Insights: Conduct deep-dive analyses on retail performance including pricing and promotional effectiveness, customer behavior, and product lifecycle to inform merchandising and planning decisions.
• Build and Maintain Visual Dashboards: Develop intuitive, automated Tableau dashboards and self-service reporting tools to monitor key performance indicators and support cross-functional teams in decision-making.
• Collaborate with Cross-Functional Teams: Partner with merchandising, marketing, finance, and technology stakeholders to translate business needs into data-driven solutions and clearly communicate analytical findings.
• Develop Scalable Analytical Solutions: Write robust SQL code to query, clean, and manipulate large datasets from cloud-based sources (e.g., Snowflake, BigQuery) in support of repeatable, scalable analytics workflows.
• Support Data Science Initiatives: Collaborate with data scientists on advanced projects by preparing data inputs, conducting exploratory data analysis, and validating model outputs to ensure business relevance
Vibration Analyst
Operations analyst job in Jacksonville, FL
INFINITEK Group are proud to be working with several clients who are at the forefront of providing cutting edge Predictive Maintenance and Condition Monitoring services across the USA.
They are actively recruiting for experienced Vibration Analysts to join their respective Teams and offer site-based & travel / hybrid positions to suit your individual requirements.
Below is a sample of the opportunities they are currently hiring for:
CAT III Vibration Analyst - Brandenburg, KY
CAT II Vibration Analyst - Detroit, MI
CAT I / II Vibration Analyst - Hybrid 50% travel / 50% remote - Raleigh, NC
CAT I / II Vibration Analyst - Hybrid 50% travel / 50% remote - Augusta, ME
Lead Field Service Tech - Jacksonville, FL
Lead Field Service Tech - Houston, TX
Field Service Tech - Houston, TX
Field Service Tech - Spokane, WA
Field Service Tech - Seattle, WA
Field Service Tech - Miami, FL
Field Service Specialist - USA wide
In return you will receive:
Highly competitive base salaries
Yearly bonus schemes
Attractive benefits
Paid vacation
Matching 401K
These are exciting opportunities to join leading Preventive Maintenance service providers to help their customers improve the reliability of their critical assets by offering industry leading condition monitoring services, so please get in touch to learn more…
IT Portfolio Analyst
Operations analyst job in Miami, FL
This position plays a central role in coordinating activities throughout the IT ecosystem - including Security, Business Platforms, and Data & Analytics. The Analyst applies flexible, agile-inspired project management methods to encourage collaboration, maintain visibility, and support the continuous delivery of technology initiatives. The role ensures that IT efforts remain synchronized across teams and aligned with organizational objectives.
Beyond project execution, this role partners with stakeholders from multiple departments to clarify goals, prioritize work, and monitor measurable progress. By strengthening communication between technical teams and business units, the Analyst contributes to process improvement, change enablement, and the consistent delivery of value through IT initiatives that advance the company's strategic direction.
Responsibilities
Coordinate IT Life Cycle Activities: Manage cross-functional work across Security, Business Platforms, and Data & Analytics to support ongoing IT programs and ensure operational alignment.
Implement Agile Practices: Apply streamlined project management techniques to enhance teamwork, transparency, and iterative progress across IT efforts.
Align Stakeholders: Act as a liaison between technology and business groups, facilitate updates, and support adoption of new processes or tools that improve overall IT effectiveness.
Qualifications
Bachelor's degree in Information Technology, Computer Science, or a related discipline.
At least five years of experience delivering or coordinating IT projects using Agile or blended methodologies.
Working knowledge of core IT areas such as cybersecurity, software development, and risk management.
Proficiency with Agile project or portfolio management platforms (e.g., Smartsheet, Monday.com).
Strong facilitation, communication, and organizational skills, with experience engaging both business and technical audiences.
Workday HCM Analyst
Operations analyst job in Atlanta, GA
Onsite - Atlanta GA
Must have - Four years' experience implementing and/or administering HRIS. Direct experience in large-scale data conversions.
We are implementing a Workday HCM for 70,000 state employees, replacing PeopleSoft HCM. This resource would provide project business analysis support for HR systems integrations, data conversion, and benefits administration. Additional duties may include support for Compensation, Learning, Talent (Recruiting and Performance) and/or Core HR functions.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Strong data analysis skills.
Demonstrated success in implementing complex HRIS integrations.
Extensive experience managing and optimizing large-scale Workday environments.
Advanced knowledge in MS Excel, SQL, and/or data analysis tools.
Effective written and verbal communication skills.
Ability to present and document high quality, detailed deliverables.
PREFERRED QUALIFICATIONS:
Direct experience administering Workday Benefits with multiple integration partners.
Direct experience supporting large scale HR system integrations.
Experience administering PeopleSoft HCM
Experience supporting technology in the public sector.
Microsoft Dynamics 365 Finance & Operations
Operations analyst job in Jacksonville, FL
Delivery Architect -Microsoft Dynamics 365 Finance & Operations
Hybrid | Jacksonville, FL
12+ month Contract
10+years of experience,The Delivery Architect will be responsible for providing technical leadership in the design,documentation, and review of technology solutions that meet business and IT needs. This rolewill lead end-to-end solution delivery, act as the escalation point for all technical delivery
issues, and ensure alignment with enterprise architecture standards.
Key Responsibilities:
• Lead end-to-end implementation of Microsoft Dynamics 365 Finance & Operations (F&O;)
solutions.
• Design and deliver Azure cloud-native architectures and integrations with enterprise
systems.
• Develop and document solution and data architecture aligned with enterprise standards.
• Oversee technical delivery, manage risks, and ensure high-quality outcomes.
• Collaborate with IT, business stakeholders, and third-party vendors to achieve project
objectives.
• Drive reusability, performance optimization, and adherence to best practices.
Required Skills & Experience:
• 10+ years of experience in application development and technical architecture.
• Extensive hands-on experience with Dynamics 365 F&O; and related integrations.
• Strong understanding of Azure cloud components, CI/CD pipelines, and API technologies.
• Proficiency in .NET, C#, SQL Server, and Microsoft DevOps tools.
• Excellent communication and stakeholder management skills.
• Bachelor's degree in Computer Science or related field preferred.
Candidates must be located in or willing to relocate to Jacksonville, FL for a hybrid work
schedule.
IT Functional Analyst - D365 Sales & Service
Operations analyst job in Smyrna, GA
Who We Are:
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
What You Will Be Doing:
As a member of IT, you will work closely with the teams of business liaisons, business analysts, and other IT staff as needed for requirements gathering, understanding business priorities, and executing given tasks. This role is pivotal in bridging the gap between business needs and technology solutions, ensuring sales and service processes are optimized and aligned with best practices, and supporting the company's Microsoft Dynamics 365 implementation journey. The individual must work effectively with others and have a team-first attitude.
Primary Responsibilities:
Collaborate with stakeholders across sales and service teams, procurement, operations, and IT to elicit, analyze, and document business requirements.
Map current processes, identify gaps, and recommend improvements leveraging Dynamics 365 capabilities.
Translate business requirements into functional specifications.
Work closely with technical teams to design, configure, and test Dynamics 365 solutions that meet business objectives.
Participate in the end-to-end implementation lifecycle of sales and service projects, including system configuration, data migration, user acceptance testing, and go-live activities.
Develop user documentation and deliver training sessions to ensure smooth adoption of new processes and systems.
Act as a liaison between business users and IT, facilitating clear communication and managing expectations throughout the project lifecycle.
Monitor post-implementation performance, gather feedback, and propose enhancements to maximize the value of Dynamics 365 investments in the sales and service space.
Experience with other Dynamics 365 and Azure-related platforms and products, such as Power BI and PowerApps.
Additional Responsibilities:
Participate in required safety program, and work in a safe manner.
Additional duties as assigned by manager.
Who We Are Looking For:
To be successful in this position you must be highly organized, have proven experience as a Functional Analyst or Business Analyst, and a strong understanding of finance practices and processes. You should be familiar with Dynamics 365 Finance, Supply Chain, and/or Customer Engagement modules, and hands-on involvement in implementation is heavily preferred. The ability to both take direction and work with minimal supervision is required for this position as well.
Education/Experience:
Bachelor's degree in Business Administration, Information Systems, or a related field
Required Qualifications/Skills:
Must be highly organized with the ability to set priorities and be a team player with a team-first attitude
Proven experience as a Functional Analyst or Business Analyst in sales and service, customer-centric areas or ERP projects
Strong understanding of sales and service practices and processes
Familiarity or experience with Dynamics 365 Finance and/or Customer Engagement modules is preferred
Hands-on involvement in full-cycle Microsoft Dynamics 365 implementation (particularly Customer Engagement, Customer Insights, Supply Chain, Finance, or related modules) is also preferred
Familiarity with Microsoft Dynamics 365 platform
Proficiency in process mapping, requirements documentation, and solution design
Experience with data analysis and reporting tools is a plus
Proven abilities to take initiative and be innovative
Proactive in learning and highly self-motivated
Demonstrates commitment to customer satisfaction and ability to work in a collaborative team environment
Excellent organizational and project management abilities
Exceptional interpersonal, verbal, and written communication skills along with strong analytical skills required
Must be able to comprehend, speak and write the English language
Values:
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal candidates will demonstrate the following values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
Competitive Pay
Individual Bonus Opportunities Available
Technician Tool Allowance
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness Program
Medical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time Off
Paid Holidays
Paid Sick Leave
Career Development
Tuition Reimbursement
Ongoing Training
Advancement Opportunities
Information Technology Operations Analyst
Operations analyst job in Hollywood, FL
Based in Hollywood, FL, Sintavia, LLC designs and additively manufactures critical components for the Aerospace, Defense, & Space industry.
We are seeking a career-minded individual for the position of IT Operations Analyst, preferably someone who is looking for long-term growth and potential. In addition to the below, candidates must possess strong customer service skills, an eye for detail, and the ability to multi-task at a quick pace. Being a team player is a must!
SUMMARY: Specializes by platform or application and is responsible for performing all operational processes and procedures, ensuring that all IT services and infrastructure meet operational goals.
DUTIES AND RESPONSIBILITIES:
Analyze and provide solution to low complexity and routine computer issues
Work together with vendors to aid repairs of hardware, i.e., printers, laptops, and desktops
Responsible for the definition, design, implementation, and maintenance of support infrastructure for application solutions
Oversee the Incident, Problem, and Change management processes
Identify incident trends; recommend and implement improvements to reduce volume
Prepare SOP (Standard Operating Procedures) for the daily maintenance of applications and underlying systems
Keep Operations team up to date with new implementations and technologies
Establish clear communication channels for feedback from customers, peers, and cross functional teams
Identify new solutions for improved processes, as well as develop cost/benefit analysis for business solutions
Make certain that technology solutions adhere to quality standards
Collaborate with the project teams to review or inspect work to guarantee their quality
Assist in other tasks as required
QUALIFICATIONS:
Bachelor's degree (B.A.) from four-year college or university; or two years related experience and/or training; or equivalent combination of education and experience.
Demonstrated ability to balance department efficiency and service excellence.
Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively.
Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at various levels across the company and customers.
Demonstrated ability to work well with cross-functional groups.
Self-motivated, able to multi-task, and detail oriented.
Strong organizational, analytical, problem-solving and decision-making skills.
Able to maintain a professional demeanor and a polished professional appearance.
Background checks will be completed on all candidates considered for hire.
REQUIREMENTS:
Working knowledge of systems architectural concepts and methodologies; infrastructure platforms and their application; business processes, process analysis/management, and IT requirements and IT managed services
It is also important that they can manage Critical Incident and Change Management SLA's with Service Provider, and can also manage and implement process improvements in NOC/SOC (network/security operation center)
Working knowledge of networking; can write Technical Specs and provide Level1 application Support (Client/Server)
Must have the required technical skills to identify system problems, as well as seek out ways to improve processes
Must be able to learn procedures quickly and be a team player
Easily adapt to new organizations / technical environments
Ability to handle and prioritize multiple tasks
Project management on small to medium projects
Must be able to perform a variety of routine tasks and demonstrate a good working knowledge of equipment, procedures and working with common hand tools
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Frequently required to sit, walk, stand, bend, stoop, kneel or crawl
Continually utilize visual acuity to operate equipment, read
technical information, and/or use a keyboard
Frequently required to lift/push/carry items up to 50 pounds
Work on Specialized equipment
WHY SINTAVIA:
We offer a comprehensive compensation and benefits package and the tools you will need to be successful, including:
Medical, dental, and vision plans after 30 days
Paid PTO and holiday
Paid life and long-term disability insurance
401(K) retirement plan and matching program
We provide a safe, fun, exciting and collaborative workplace, where growth and advancement opportunities abound.
Sintavia is an equal opportunity employer and a drug free workplace.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SQL Analyst
Operations analyst job in Kissimmee, FL
Job Title -- MAZDC5697389
Sales Executive -- Anindya Mazumdar
Must-Haves:
Looking for an emphasis on soft line retails, (e.g., shirts).**
More experience on the Retail side is what's needed here. Ultimately it is a blended role (Retail & Analytics) but the Retail piece is KEY. Ideally want those with more Analytics than Retail
Minimum 3 years analytical experience in retail, especially applying insights to business KPIs and decision-making.
Intermediate SQL skills (3 years): data discovery, understanding storage, and data retrieval.
Minimum 3 years Retail industry experience (KPIs, etc.)
Nice-to-Haves:
Tableau or other data visualization tools and building of dashboards for them
Experience with pricing analytics (60% of the role).
Familiarity with Snowflake, BigQuery, Redshift.
Coding / technical aptitude in Python, and for data analysis purposes (using pandas, NumPy, matplotlib)
Ability to support data preparation and light modeling tasks.
Business Intelligence background
A/B testing concepts and basic statistical techniques
Bachelor's degree in Mathematics, Economics, Data Science/Analytics, Computer Science, Operations Research, or a related field
Future Skill Growth Opportunities:
AI chatbot efficiency for operations
Automation for Salesforce/Snowflake releases
Business process analysis / technical requirements
Resume-building with AI-related projects
Responsibilities:
Technical
Business Acumen - Strong understanding of retail KPIs and operations with the ability to translate data into meaningful business recommendations that drive revenue, efficiency, or guest satisfaction.
Retail Analytics - Experience supporting the business including merchandising, buying, planning, operations, marking, etc. in retail environments across brick-and-mortar and ecommerce channels. Familiarity with retail inventory systems, POS data, and product lifecycle metrics.
SQL & Data Management - Advanced SQL skills to extract, join, and transform large datasets; experience with cloud data warehouses such as Snowflake, BigQuery, or Redshift.
Dashboarding & Data Visualization - Expert-level experience building dashboards and reports in Tableau or similar tools to drive self-service analytics and business storytelling.
Functional
Deliver Actionable Business Insights: Conduct deep-dive analyses on retail performance including pricing and promotional effectiveness, customer behavior, and product lifecycle to inform merchandising and planning decisions.
Build and Maintain Visual Dashboards: Develop intuitive, automated Tableau dashboards and self-service reporting tools to monitor key performance indicators and support cross-functional teams in decision-making.
Collaborate with Cross-Functional Teams: Partner with merchandising, marketing, finance, and technology stakeholders to translate business needs into data-driven solutions and clearly communicate analytical findings.
Develop Scalable Analytical Solutions: Write robust SQL code to query, clean, and manipulate large datasets from cloud-based sources (e.g., Snowflake, BigQuery) in support of repeatable, scalable analytics workflows.
Support Data Science Initiatives: Collaborate with data scientists on advanced projects by preparing data inputs, conducting exploratory data analysis, and validating model outputs to ensure business relevance
System Analyst
Operations analyst job in Deerfield Beach, FL
Systems Analyst - Jacksonville, FL or Deerfield Beach, FL
We are seeking a System Analyst with strong experience in Single Sign-On (SSO) integrations and SAML configurations, combined with foundational Business Analyst responsibilities. This role requires a hybrid skill set - technical expertise in identity management and system integration, along with the ability to communicate effectively with business stakeholders. The candidate will also participate in on-call support and act as a liaison between technical teams and business users.
KEY RESPONSIBILITIES:
Technical Responsibilities:
Design, implement, and maintain SSO solutions using protocols such as SAML, OAuth, and OpenID Connect.
Configure and troubleshoot SAML-based integrations with enterprise applications.
Collaborate with Identity and Access Management (IAM) teams to ensure secure and seamless authentication.
Document system specifications, integration workflows, and technical configurations.
Perform system analysis to identify gaps and propose solutions for authentication and authorization processes.
Business Analyst Responsibilities:
Gather and document business requirements for new features and enhancements.
Translate business needs into functional and technical specifications.
Facilitate meetings with stakeholders to clarify requirements and provide status updates.
Create use cases, process flows, and user stories for development teams.
Support UAT (User Acceptance Testing) and ensure deliverables meet business expectations.
Operational Responsibilities:
Provide on-call support for critical authentication and integration issues.
Act as a point of contact for business users during incidents and escalations.
Communicate effectively with both technical teams and non-technical stakeholders.
REQUIRED SKILLS & QUALIFICATIONS:
Technical Expertise:
Hands-on experience with SSO integrations, SAML configurations, and identity federation.
Familiarity with OAuth 2.0, OpenID Connect, and related security protocols.
Basic understanding of Active Directory, LDAP, and IAM concepts.
Business Analysis Skills:
Strong communication and stakeholder management skills.
Experience in creating BRDs, functional specifications, and process documentation.
Ability to analyze business processes and recommend improvements.
Other Requirements:
Willingness to participate in on-call rotation.
Strong problem-solving and troubleshooting skills.
Ability to work in a fast-paced environment and manage multiple priorities.
PREFERRED QUALIFICATIONS:
Experience with cloud identity providers (Azure AD, Okta, Ping Identity).
Knowledge of API integrations and web services.
Familiarity with Agile methodologies and tools like Jira and Confluence.