Operations analyst jobs in Gastonia, NC

W2 Contract Salary Range: $93,600 - $114,400 per year You will serve as a functional expert in Supply Chain System, specifically Warehouse Management System. You will work closely with the business stakeholders to identify system needs, provides guidance and influence throughout the process from concept to implementation. You will document requirements and assume responsibility for obtaining sign-off from customer and business partners on moderate to highly complex projects. Duties and Responsibilities: Performing business analysis activities, working with key users, and continually improving business processes Performing interviews, workshops, and surveys to gather detailed requirements from business users and stakeholders Highlighting/identifying gaps in existing functionality and reviewing requirements with stakeholders. Collaborating on project efforts in the support of existing systems, processes, services, and/or in the execution of new projects, including: Capturing Business User Stories and Requirements Developing models such as process flow diagrams, data flow diagrams, and wireframes to illustrate requirements and solutions Providing analytical support to maximize product performance by understanding system capabilities, user needs, and user experience. Creating detailed Functional Designs for technical counterparts Creating and executing test plans, including capturing and working through solutions to defects Participating in systems and integration testing (SIT), and user acceptance testing (UAT) to ensure that the delivered solution meets the defined requirements and business needs Developing user documentation for newly created processes and system enhancements Using logic and methods to solve difficult problems with effective solutions Requirements and Qualifications: Graduate degree in information systems, computer science, or a related technical discipline, or equivalent work experience 7+ years of experience supporting IT systems, processes, or capabilities. General understanding of IT processes and dynamics within a complex, highly integrated environment Strong analytical, problem-solving, and root cause analysis skills Understanding of application development, software development lifecycle concepts Good written and verbal communication skills are crucial for working with all stakeholders (i.e., Use Case and User Story Development) Preferred experience with Agile and Waterfall approaches Experienced in using CI/CD tools like Jira, QTest, Confluence, Bitbucket (preferred but not required), Jenkins (preferred but not required) Trained on using Oracle database (via Toad or SQL Developer) and executing basic PL/SQL queries Proficient in creating process flow charts/diagrams using MS Visio or other diagram/visualization tools Desired Skills and Experience Business Analysis, Supply Chain Systems, Warehouse Management Systems (WMS), Requirements Gathering, Stakeholder Management, Process Improvement, User Interviews, Workshop Facilitation, Gap Analysis, User Stories, Business Requirements Documentation, Process Flow Diagrams, Data Flow Diagrams, Wireframing, Functional Design, System Testing, Integration Testing (SIT), User Acceptance Testing (UAT), Test Planning, Defect Management, User Documentation, Problem Solving, Root Cause Analysis, SDLC, Agile Methodology, Waterfall Methodology, Jira, QTest, Confluence, Bitbucket, Jenkins, CI/CD Tools, Oracle Database, Toad, SQL Developer, PL/SQL, Microsoft Visio, Process Mapping, IT Systems Support, Technical Communication, Requirements Sign-off, Project Collaboration, System Analysis, Business Process Modeling Bayside Solutions, Inc. is not able to sponsor any candidates at this time. Additionally, candidates for this position must qualify as a W2 candidate. Bayside Solutions, Inc. may collect your personal information during the position application process. Please reference Bayside Solutions, Inc.'s CCPA Privacy Policy at *************************

Media One is a trusted partner in digital printing and textile industries, offering comprehensive solutions for large format printing. From paper, fabric, workflow, and color management to advanced digital printing equipment and finishing, Media One collaborates with top-tier partners to cater to diverse production needs. The company provides nationwide technical support, installation, and service to ensure excellent customer satisfaction. With four strategically located warehouses across the U.S., Media One provides efficient and timely deliveries. Learn more at: ***************************** Join the market leader in digital textile printing. Media One Digital is seeking a detail-oriented, analytical Business Analyst to support finance, sales, and operations across multiple U.S. locations. Reporting to the CFO, this role plays a critical part in driving data-based decisions through financial analysis, business performance tracking, and strategic insights. What You'll Do Analyze financial results, budgets, and forecasts across locations. Partner with accounting on month-end close, variance, and ROI analysis. Track sales trends, product mix, and margin performance by customer and site. Build and maintain dashboards, scorecards, and KPIs for leadership. Consolidate operational and financial data to support benchmarking across sites. Improve data integrity across ERP, CRM, and reporting systems. Lead ad-hoc analysis and scenario modeling for strategic initiatives. What Success Looks Like Accurate and timely reporting that enhances decision-making. Actionable insights that drive measurable improvements in KPIs. Streamlined, standardized performance tracking across all sites. What You'll Bring Bachelor's degree in Finance, Business, Economics, or related field (MBA a plus). 2-3 years' experience in business analysis, FP&A, or operations analysis-preferably in manufacturing or textiles. Advanced Excel skills; experience with Power BI or Tableau. Familiarity with ERP (NetSuite, Sage 100) and CRM (Salesforce) systems. Strong analytical, communication, and problem-solving skills. Ability to work cross-functionally in a fast-paced, multi-site environment. Why Join Us At Media One Digital we power the digital print ecosystem through smart systems, trusted products, and expert support-so our customers can scale what's next. You'll be part of a collaborative, data-driven culture where your insights shape strategic decisions across the business. Equal Opportunity Employer: We're committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other protected characteristic.

Apex Systems is currently hiring for a Business Analyst/UAT supporting LaserPro with a leading financial organization. The end goal of this initiative is to integrate LaserPro with nCino whereas currently, LaserPro is integrated with a different tool. This individual will be responsible for reviewing and maintaining loan documentation while conducting user acceptance testing, implementing system enhancements, and collaborating with legal and vendors to ensure accuracy and compliance. Drive transformation initiatives by defining requirements, leading cross-functional sessions, and delivering strategic technology solutions. Ensure clear communication and manage multiple projects in a fast-paced environment. Qualified candidates will have the following experience and skills: 3+ years of experience supporting Finastra LaserPro 5+ years of experience as a Business Analyst or similar 5+ years of experience writing scripts for and executing user acceptance testing Experience and understanding of terms in commercial loan documents such as Promissory note, credit agreements, Mortgages and guaranty's. Proficiency with credit origination tools is preferred, especially the document preparation workflow. Strong ability to interpret loan terms outlined in commercial loan documents Proven experience gathering requirements and writing user stories Experience with Salesforce nCino is preferred Exceptional attention to detail Duration: 12 Month Contract Location: Charlotte, NC | Irving, TX | Minneapolis, MN Onsite expectation: Hybrid, 3 days/week on-site, 2 days/week remote Pay range: $50-60/hr, negotiable based on experience If you are interested, please apply here or email an updated copy of your resume to *********************** Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet' as well, which an Apex team member can provide. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at ******************************** or ************. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Job Title: Business Reporting Analyst Pay - Depending on experience 6 months contract to with potential extensions WHAT WILL YOU DO? · Develop and test dashboards, visualizations, semantic data models, and reports. Focus will be on reporting development using SAP Business Objects. · Develop high level and detailed designs for existing reporting platforms, development activities along with process improvements. · Work with business users to gather requirements, troubleshoot report issues, and drive resolutions towards completion. Participate in user acceptance testing. · Effectively communicating and collaborating with business users, T&I support teams, providing an understanding of the problem and resolution. · Identify development and data quality issues, performing thorough testing and validation of reports, visualizations and dashboards in conjunction with business users. · Research and trouble-shoot user-reported issues and incidents related to the BI reporting environment including performance, data discrepancies, access issues, etc. · Be a self-starter, someone that will take the initiative to learn new things and research solutions without prompting. · Ability to multi-task various projects and tasks with tight deliverables. · Fosters and maintains good relationships with colleagues to meet expected customer service levels. · Develop and maintain positive, productive, and professional relationships with key business users to meet expected customer service levels. WHAT DO YOU NEED TO SUCCEED Must-Have* · Minimum 3 years of BI report development experience using Business Objects 4.2 or above. Includes experience with Universe Design (IDT/UDT). · Minimum of 1 year of SQL logic development and support experience. Skills and Knowledge · Strong SQL and data modeling experience; the capability to troubleshoot joins, conduct performance tuning across heterogeneous sources, and validate the end-to-end data flow process · Direct experience cleaning data and compiling disparate data sources across multiple databases, ensuring consistent semantic layers and governed data definitions. Direct experience with Oracle, MS SQL Server and Snowflake databases is strongly preferred· · BS in Computer Science or a related technical field preferred. · Direct experience with Tableau or other business intelligence platforms is strongly preferred. · Excellent analytical and problem-solving skills. · Excellent oral and written communication and interpersonal skills. · Strong organizational, multi-tasking, and time-management skills preferred. · Ability to work independently or within a team for problem resolution · Must demonstrate ability to multi-task and be flexible.

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Associate Analyst, Inventory Control & Quality Assurance Shortage Control position is responsible for the supporting of all inventory control indicators, transactions, and quality control metrics pertaining to shrink and shortage for the supply chain network. The Associate Analyst will research and provide data analysis to support preventing shrink. This position will partner and collaborate with the executive team, merchants, ICQA team, managers, and senior business analysts. ESSENTIAL FUNCTIONS: Research and provide data analysis to support preventing shrink. Identify areas of opportunities related to high shrink. This may include but is not limited to, understanding complex shrink opportunities, purchase orders, over receipts, and open quantities with shortage opportunities Presenting data in charts, graphs, and tables (to give visual representation to trends); Partner with multiple departments in resolving problems as requested and communicate research/resolutions. Actively collaborate with Operations and provide data to help prevent and recover shrink. Research and recommend alternative actions, procedural updates, audits and potential system updates. Provide consistent level of internal and external customer service Conduct ad hoc analysis and special requests as assigned by management. COMPETENCIES: Analysis and Judgement Collaboration Communication Planning Organization Detail-Oriented QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: 2 years of Inventory Control & Quality Assurance or analyst experience preferred. College degree or equivalent work experience Ability to import, clean, transform, validate, and/or model data to aid in the decision-making process. Advanced experience in MS Excel, MS Access, and VBA (or similar coding languages VB, C#, or C++). SQL + query capability preferred. Strong communication skills both oral and written, to all levels of the organization. Ability to interact professionally with all levels within the organization. Sense of urgency in responding to needs of Associates and Managers. Ability to coordinate and engage with different teams across the network to accomplish projects. Attention to detail and ability to work with a high level of accuracy. Knowledge of Distribution Center processes with some knowledge of DC reports preferred. Ability to read, speak and understand written instructions in English. PHYSICAL REQUIREMENTS/ADA: Must be able to lift up to 50 pounds as needed throughout shift. Job requires ability to work in an office environment, primarily on a computer. Requires sitting, standing, walking, reaching, hearing, talking on the telephone, attending in-person meetings, typing, handling objects with hands, and working with paper/files, etc. Consistent timeliness and regular attendance. Vision requirements: Ability to see information in print and/or electronically. Routine deadlines; usually sufficient lead time; variance in work volume seasonal and predictable; priorities can be anticipated; some interruptions are present; travel or other inconveniences have advance notice; involves occasional exposure to demands and pressures from persons other than immediate supervisor. This role requires full-time in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. SUPERVISORY RESPONSIBILITIES: None DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

BA with product knowledge of Securities and Reference Data in Capital Markets includes wide range of securities from Equities, Bonds, Futures, Options, Structure Products, Loans etc and other related reference data viz. countries, currencies, industry classifications, indexes, entities/issuers etc. Ideally someone who worked in establishing a MDM in those areas. Or someone who used these products in helping build front office trading/risk systems using these products

DEHN protects. Two words, a big promise. The motto of our company has been both an obligation and an incentive since 1910 of our family-owned company. Headquartered in Bavaria, Germany, DEHN's mission is to provide world-class. Lightning and Surge protection solutions for people, building installations and electrical/electronic devices and systems against the effects of lightning and surges. For the past 115 years, we have been leading the development in surge protection, lightning protection and safety equipment, making DEHN the most experienced and trusted expert for a total protection concept. Business Overview: DEHN Inc. is the USA subsidiary for DEHN SE (ISO 9001/14001 certified). We focus on solutions for lightning and surge-related problems as they apply to the North American market. These solutions include education, technical assistance, system design, risk assessments and site surveys in addition to the lightning and electrical surge protection products. Our philosophy is to use best practices from the IEC and our experience globally and apply them to the USA IEEE and NEC standards. By combining the best technologies and processes from international and domestic markets, DEHN assures the customer will receive the most comprehensive solution tailored to their specific application. Our customers include commercial, communications, energy, electronics, industrial, hospitality, infrastructure, medical, security & defense markets. Companies depend on DEHN solutions to ensure their facilities and assets run efficiently and without fail, protecting the plant, people, equipment and the critical services they provide to the public and industry. With over 115 years in business, we have two words… DEHN protects. Position Overview The SAP Master Data Steward supports and executes data management, data quality, and data cleansing activities to ensure accurate and reliable material master data across the organization. This role works across current and future SAP environments and partners closely with Procurement, Production, Data Governance, and IT to maintain high-quality master data for both purchased and manufactured materials. Key Responsibilities Review, validate, and approve new material master data creation and change requests. Create material master records for purchased and manufactured materials using business-provided information and templates. Execute data cleansing and retrofit activities before and after SAP go-live. Perform quality checks to ensure accuracy and consistency of material master data. Act as a liaison between business units and the Data Governance team. Provide guidance to key users on the structure and interdependencies of master data fields. Support rollout of new master data guidelines, standards, and policies. Monitor and drive progress for new material creation and extension requests. Execute master data cleanup activities, including authorization cleanup in coordination with IT. Communicate best practices in master data control, governance, and data quality standards across business areas. Identify and recommend process improvements to enhance data quality and prevent recurrence of data issues. Assist with data migration activities for legacy data moving into SAP. Partner with SAP Migration teams and business units on data governance transitions. Coordinate dual-maintenance activities during cutover periods. Participate in assigned projects related to master data, data quality, or deployment. Work on-site as required. Qualifications Required Experience in material master data creation, governance, or stewardship. Working knowledge of ERP master data processes; SAP experience preferred (Materials, BOMs, Routings, PIRs, Source Lists). Strong attention to detail and commitment to data accuracy. Ability to manage a high-volume workload in a fast-paced environment. Strong analytical skills and advanced Excel capabilities. Effective communication and interpersonal skills with a customer-service mindset. Ability to work collaboratively across business and technical teams. Associate's degree in Business, IT, Supply Chain, or related field or equivalent professional experience. Preferred Experience in a purchasing or manufacturing environment. Prior support experience with ERP systems in manufacturing settings (SAP preferred). Bachelor's degree in Business, IT, Supply Chain, or related field or equivalent professional experience. Minimum 3 years' experience in master data, data quality, purchasing, or related functions.

Role: Business Analyst (Retail) Domain: Retail domain is mandatory Job Type: Full Time Salary/Rate: $95,000 to $105,000 (or) $60/hr on C2C to $65/hr on C2C Experience Required: 7+ Business Analyst (Retail Domain) with Scrum Master Role (Onsite) We are looking for a dynamic and detail-oriented Business Analyst having 8+ years of experience with good Retail domain experience who can also effectively perform the role of a Scrum Master. The ideal candidate will work onsite with the customer, collaborate closely with business and technical teams, drive requirement analysis, facilitate Agile ceremonies, and ensure smooth delivery of product increments. Business Analysis * Capture, analyse, and refine business requirements from stakeholders across retail functions. * Translate business needs into clear, concise user stories and acceptance criteria. * Work with Product Owners and Scrum Teams on requirements decomposition, backlog refinement, and breakdown of user stories and tasks. * Ensure a deep understanding of the eCommerce, Retail, and related integration processes. * Facilitate communication between business teams and technical teams to ensure functional alignment. * Support solution discussions, identify gaps, and propose improvements. Scrum Master Responsibilities * Facilitate Scrum ceremonies including: * Sprint Planning * Daily Stand-ups * Backlog Refinement * Sprint Demos/Reviews Sprint Retrospectives * Provide visibility into the Agile team's delivery plans, progress, and risks. * Remove impediments and manage cross-team dependencies to ensure smooth execution. * Ensure compliance with Enterprise Change Management and other organizational policies. * Apply Agile/Scrum metrics (velocity, burndown, team health, etc.) to assess team performance and identify improvement opportunities. * Manage Jira boards, sprint backlogs, workflows, and dashboards to support execution. Lead and coordinate scaled planning activities such as: * PI (Program Increment) Planning * Pre-planning and preparation sessions * Facilitate discussions between multiple development teams/vendors to ensure a cohesive, integrated solution. * Assist with internal and external communications to enhance transparency and information flow. * Enable the team to self-organize, remove distractions, and maintain focus on sprint/release goals. * Track and communicate sprint/release progress, maintain process documentation, and ensure increment readiness. Key Skills & Qualifications * Strong experience in Retail, eCommerce, or Omnichannel domains. * Proven expertise as a Business Analyst and Scrum Master in Agile environments. * Hands-on experience with Jira and Agile project management tools. * Excellent communication, facilitation, and stakeholder management skills. * Ability to work onsite and collaborate closely with customer teams. * Strong analytical and problem-solving skills and the ability to manage multiple priorities. Certification preferred but not mandatory: * CSM / PSM I * CBAP / CCBA or equivalent The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training licensure and certifications, and other business and organizational needs. The salary range displays the minimum and maximum targets for this position across all US locations and has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role. A reasonable estimate of the current salary range for this position is $95,000 to $105,000. Please note that the salary range posted reflects the base salary only and does not include benefits, or variable bonus programs. Final compensation decisions will depend on the unique facts and circumstances of each candidate. Aspire offers the following benefits for this position, subject to applicable eligibility requirements: Medical / Life Insurance Paid holidays FSA & HSA Commuter Benefits 401(k) plan and contributions Aspire s Rewards & Recognition program About Aspire Systems Aspire Systems is a $180+ million global technology services firm with over 4,500 employees worldwide, partnering with 275+ active customers. Founded in 1996, Aspire has grown steadily at a 19% CAGR since 2020. Headquartered in Singapore, we operate across the US, UK, LATAM, Europe, the Middle East, India, and Asia Pacific regions, with strong nearshore delivery centers in Poland and Mexico. Aspire has been consistently recognized among India s 100 Best Companies to Work For 12 consecutive years by the Great Place to Work Institute. Who We Are Aspire is built on deep expertise in Software Engineering, Digital Services, Testing, and Infrastructure & Application Support. We serve diverse industries including Independent Software Vendors, Retail, Banking & Financial Services, and Insurance. Our proven frameworks and accelerators enable us to create future-ready, scalable, and business-focused systems, helping customers across the globe embrace digital transformation at speed and scale. What We Believe At the heart of Aspire is our philosophy of Attention. Always. a commitment to investing care and focus on our customers, employees, and society Our Commitment to Diversity & Inclusion At Aspire Systems, we foster a work culture that appreciates diversity and inclusiveness. We understand that our multigenerational workforce represents different regions, cultures, economic backgrounds, races, genders, ethnicities, education levels, personalities, and religions. We believe these differences make us stronger and are committed to building an inclusive workplace where everyone feels respected and valued. Privacy Notice Aspire Systems values your privacy. Candidate information collected through this recruitment process will be used solely for hiring purposes, handled securely, and retained only as long as necessary in compliance with applicable privacy laws. Disclaimer The above statements are not intended to be a complete statement of job content, but rather to serve as a guide to the essential functions performed by the employee in this role. Organization retains the discretion to add or change the duties of the position at any time.

TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments! To learn more about TECHEAD, visit us at TECHEAD.com or on Glassdoor. Business Analyst Hybrid - Onsite Charlotte, NC 1 Year Contract No C2C Vendors MAJOR DUTIES AND RESPONSIBILITIES Daily technical and functional support of meter reading and field service applications. Conduct usage and system problem analysis and resolution at local and remote locations. Develop and document the problem resolution with internal and external technical resources. Interface with end users on existing business processes Identify user information requirements and develop ad-hoc SQL queries for analysis and translate results into custom report specifications. KNOWLEDGE, SKILLS & ABILITIES Knowledge of: Tactics and practices of business analysis Principles of robust software testing approaches System life cycles and systems development (SDLC) Information technology best practices, standards, and terminology Skilled in: Analysis and troubleshooting of an integrated software application Troubleshooting application issues using SQL query tools and MS Excel, to prove a hypothesis Writing and executing structured test plans Working in an AGILE environment Customer service (MUST possess technical skills to guide less technical users) Interpreting functional and technical requirements for both real-time and batch application interfaces Ability to: Understand and follow technical design specifications Communicate technical topics to all levels of technology users Devise procedures to solve moderately complex information systems problems Must be able to work multiple days in-office Trouble-shoot a technology stack (client & server). MAJOR DUTIES AND RESPONSIBILITIES Daily technical and functional support of meter reading and field service applications. Conduct usage and system problem analysis and resolution at local and remote locations. Develop and document the problem resolution with internal and external technical resources. Interface with end users on existing business processes Identify user information requirements and develop ad-hoc SQL queries for analysis and translate results into custom report specifications. KNOWLEDGE, SKILLS & ABILITIES Knowledge of: Tactics and practices of business analysis Principles of robust software testing approaches System life cycles and systems development (SDLC) Information technology best practices, standards, and terminology Skilled in: Analysis and troubleshooting of an integrated software application Troubleshooting application issues using SQL query tools and MS Excel, to prove a hypothesis Writing and executing structured test plans Working in an AGILE environment Customer service (MUST possess technical skills to guide less technical users) Interpreting functional and technical requirements for both real-time and batch application interfaces Ability to: Understand and follow technical design specifications Communicate technical topics to all levels of technology users Devise procedures to solve moderately complex information systems problems Must be able to work multiple days in-office Trouble-shoot a technology stack (client & server). TECHEAD's mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won't strive for anything less. TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. For more information on TECHEAD please visit **************** No second parties will be accepted.

Contact Center Business Analyst Duration: 12+ Months Contract Contact Center Business Analyst Key Responsibilities • Good understanding about Contact Center Technology(CCT) Concepts • 7 + years of experience in technical writing of business requirements • Reviews, analyzes, and evaluates information technology systems operations. • Determines user needs and requirements and recommends ways to improve systems. • Serves as primary point of contact between users and engineering/development staff. • Identifies, documents, reports, and tracks system issues. • Collaborate with cross-functional teams to understand business needs and translate them into technical requirements. • Design and optimize CX features in voice and chat applications to enhance user experience. • Develop detailed documentation and specifications for development and implementation. • Support the testing and deployment of new features and enhancements. • Provide ongoing analytical support to ensure continuous improvement of applications. Required Qualifications • Proven experience as a Business Analyst in Contact Center domain. • Strong understanding of voice/chat applications in customer interaction environments. • Excellent analytical skills and ability to translate business requirements into technical specifications. • Experience with Agile methodologies and project management tools. • Strong communication skills, both written and verbal, with the ability to present complex information clearly. • Ability to work independently and collaboratively in a fast-paced environment. • Experience in the telecommunications industry. Regards, Hasan Choudhary (Executive Recruiter ) Tel - ************ Fax - ************ Email - **************** Planned Leave :

We're seeking an experienced SAP Rental Functional Analyst with deep expertise in SAP Sales & Distribution (SD), working knowledge of SAP CRM (or S/4HANA Customer Management), and a strong desire to learn and champion the FIT Global, FIT-Rent SAP add-on tool utilized to run the LiftOne rental business. In this role, you will own end-to-end rental process design, configuration, and support-from quotation and contract management to billing and returns-bridging business requirements with scalable SAP solutions. You'll collaborate closely with business stakeholders (Sales, Operations, Finance), technical teams (ABAP, integration), and external partners to deliver enhancements, lead rollouts, and optimize day-to-day rental operations. Essential Functions Solution Design & Configuration Lead discovery workshops to translate Rental business processes into SAP designs across SD (pricing, availability check/ATP, contracts, delivery/billing, credit & returns) and CRM (accounts, activities, service contracts, quotations). Configure SD and related objects: pricing procedures, condition types, output management, copy controls, partner determination, item categories, schedule lines, document types. Learn and become a subject-matter expert in FIT Rent; configure master data, rental contracts, asset/item tracking, periodic billing, and rental lifecycle processes. Partner with development to design RICEFW objects, including user exits, BADIs, and interfaces. Delivery & Governance Own functional specs, test scripts, and configuration documentation in a version-controlled repository. Drive FIT-to-Standard, gap analysis, and change impact assessments; maintain process maps and data flows. Lead integration test planning and execution. Support roll-out and stabilization of new functionalities. Operations & Support Provide L2/L3 support for rental and SD/CRM processes: investigate incidents, perform root-cause analysis, and implement sustainable fixes. Optimize pricing, contract terms, billing cycles, and returns to improve margin and utilization. Monitor integration health (e.g., with Finance/CO, Warehouse, Asset Management, EDI, tax engines). Stakeholder Management Serve as the primary liaison between business teams and SAP technical teams. Educate business partners on best practices, standard functionality, and change implications. Prepare and deliver demos, training, and release notes. Other duties as assigned. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions. Education Bachelor's degree in information systems, Engineering, or related field (master's preferred) SAP certifications in SD, CRM, CS, SM, FSM or S/4HANA Architecture are a plus Required Experience 5+ years of SAP SD configuration experience (pricing, contracts, billing, returns). Exposure to SAP CRM or S/4 Customer Management (quotations, service contracts). Strong understanding of order-to-cash processes and integration with FI/CO. Experience in equipment rental or dealership industry. Ability to write functional specs and collaborate on RICEFW objects. Excellent communication and stakeholder management skills. Ability to influence and drive consensus across business and IT teams Preferred Experience Familiarity with FIT Rent or similar rental solutions. Knowledge of Variant Configuration, ATP, and Output Management. S/4HANA implementation experience. Experience with middleware/integration tools (e.g., PI/PO, BTP, CPI). Familiarity with SAP Fiori, UI5, and mobile enablement strategies.

Dexian is seeking a Business Analyst WMS for an opportunity with a client located in York, SC. Responsibilities: Performing business analysis activities working with key users in the continual improvement of business processes Performing interviews, workshops, and surveys to gather detailed requirements from business users and stakeholders Highlighting/identifying gaps in existing functionality and review requirements with stakeholders Collaborating on project efforts in the support of existing systems, processes, services and/or in the execution of new projects, including: Capturing Business User Stories and Requirements Developing models such as process flow diagrams, data flow diagrams, and wireframes to illustrate requirements and solutions Providing analytical support to maximize product performance by understanding system capabilities, user needs, and user experience Creating detailed Functional Designs for technical counterparts Creating and executing test plans, including capturing and working through solutions to defects Participating in systems and integration testing (SIT), and user acceptance testing (UAT) to ensure that the delivered solution meets the defined requirements and business needs Developing user documentation for newly created processes and system enhancements Using logic and methods to solve difficult problems with effective solutions Requirements: Graduate degree in information systems, computer science, or a related technical discipline or equivalent work experience 7+ years of experience supporting IT systems, processes or capabilities. General understanding of IT processes and dynamics within a complex, highly integrated environment Strong analytical, problem solving, and root cause analysis skills Understanding of application development, software development lifecycle concepts Good written and verbal communication skills are crucial for working with all stakeholders (i.e. Use Case and User Story Development) Preferred experience with Agile and Waterfall approaches Experienced in using CI/CD tools like Jira, QTest, Confluence, Bitbucket (preferred but not required), Jenkins (preferred but not required) Trained on using Oracle database (via Toad or SQL Developer) and executing basic PL/SQL queries Proficient in creating process flow charts/diagrams using MSVisio or other diagram/visualization tools Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit ******************** Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Network Operations AnalystCincinnati, OH/Charlotte, NCContract to Hire The primary function of this role is to triage, diagnosis and remediate network systems and service, which includes triaging and remediating incidents related Wide Area Network (WAN) and Local Area Network (LAN) services. This role is responsible for the overall stability, security and sustainability of WAN, LAN and Customer Facing wi-fi infrastructure. This role interfaces directly with end users, technology partners and internal technology teams. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Essential Job Functions:· Leverage experience and knowledge of WAN, LAN and WLAN infrastructure to triage, diagnosis and remediate wireless infrastructure incidents · Technical Subject Matter Expert on customer facing network environments and operations · Leverage experience and knowledge of wide area network routing protocols and devices and local area network switching protocols and devices to triage, diagnosis and remediate WAN and LAN network alerts to insure availability and mean-time-to-repair service levels agreements are achieved · Provide first level and second network operations for all WAN, LAN and wireless related incidents, Experience with SDWAN platforms · Triage and remediate VSAT, cellular and wired and wireless WAN and LAN incidents · Recognize and appropriately escalate high priority incidents quickly to proper network level 3 team · Provide critical network incident conference call facilitation and assistance · Create and review network device and network system change procedures and documentation · Perform proactive maintenance on network routers, switches, wireless access points and other network equipment · Network device implementation support and assistance for new network devices · Experience with applications like ServiceNow ticketing, WhatUp Gold, and Arista/Aruba networks · Assist with standard network requests to assist ETMs (Enterprise Technology Managers) in new store standup and installations Behaviors/Skills:Some of the behaviors needed to successfully perform this position are: Leadership Behaviors: · Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers' expectations, gains customers' trust and respect. · Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens. · Achieves Results Through Teamwork - Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals. · Leads Through Positive Influence - Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust. · Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback. · Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work. · Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals. · Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace. · Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards. About Matlen Silver Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works. Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status. If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: ********************* // ************ At The Matlen Silver Group, Inc., W2 employees are eligible for the following benefits: Health, vision, and dental insurance (single and family coverage) 401(k) plan (employee contributions only)

We are At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets. Our challenge We are seeking a skilled Payment Systems Analyst with a strong background in real-time payment rails, ACH processing, RTP (Real-Time Payments), ISO 20022 standards, and instant payment systems. The ideal candidate will analyze, implement, and support modern payment infrastructures, ensuring compliance with industry standards and improving transaction efficiency. Additional Information* The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC. is $100k - $120k/year & benefits (see below). The Role Responsibilities: Analyze and document payment processes related to ACH, RTP, and instant payment systems. Support implementation and integration of RTP and instant payment solutions aligned with industry standards. Expertise in ISO 20022 messaging standards to facilitate secure, efficient, and compliant payment exchanges. Collaborate with technical teams to develop, configure, and test payment processing solutions. Conduct gap analysis between existing systems and new payment standards, providing recommendations for enhancements. Assist in the design, testing, and deployment of payment-related products and services. Monitor system performance, troubleshoot issues, and support ongoing system upgrades. Ensure compliance with regulatory requirements and industry protocols for electronic payments. Liaise with stakeholders (banking, compliance, product teams) to define and refine payment workflows. Keep abreast of evolving payment technologies, standards, and regulations. Requirements: Proven experience working with ACH, Real-Time Payments (RTP), and instant payment platforms. Deep understanding of ISO 20022 messaging standards and implementation. Knowledge of payment networks, clearing and settlement systems. Familiarity with payment gateway/integration platforms and APIs. Analytical skills to assess payment processes and recommend improvements. Strong communication skills to articulate technical concepts to non-technical stakeholders. Experience with payment compliance regulations and security standards. Bachelor's degree in Finance, Business, Information Technology, or related field. We offer: A highly competitive compensation and benefits package. A multinational organization with 58 offices in 21 countries and the possibility to work abroad. 10 days of paid annual leave (plus sick leave and national holidays). Maternity & paternity leave plans. A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region). Retirement savings plans. A higher education certification policy. Commuter benefits (varies by region). Extensive training opportunities, focused on skills, substantive knowledge, and personal development. On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses. Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups. Cutting edge projects at the world's leading tier-one banks, financial institutions and insurance firms. A flat and approachable organization. A truly diverse, fun-loving, and global work culture. S YNECHRON'S DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

The Delivery Support Associate plays a key part in the daily and weekly administrative functions for the process. Each Delivery Support Associate will work with their assigned operational leaders, recruiters, sales representatives, and field associates. In this role the Delivery Support Associate will ensure the smooth operation of the branch and daily recruiting and business operations. They are the liaison between the field (sales & recruiting) and the back office (finance & risk). Key Accountabilities Answer and direct inbound calls to the appropriate departments or personnel, ensuring timely and accurate handling of all inquiries. Timely, accurately, and compliantly send, review, approve and process new hire onboarding paperwork, including offer letters, Direct Deposit information, and completing the I-9 and e-verify. The Delivery Support Associate must demonstrate a high degree of service orientation, focused on actively working to onboard new employees in a manner that positively represents the company and makes the new employee feel important and welcome. Process necessary background checks and drug tests required for jobs. Collect save, and process weekly timecard entry and approval process, including expenses, per diem, and sick time as needed for payout every Friday. Work in close communication with operational leaders, Recruiters, HR, Payroll, and Billing departments in addition to field associates. Provide timecard and billing adjustment as needed to ensure proper payout and invoicing. First point of contact for trouble shooting any onboarding and payroll issues. Work with each recruiting team on ensuring job boards are up to date. Assist recruiters with tracking candidates in VMS exchanges as well as tracking employee certifications to ensure they are active. Assist with ordering, scheduling, and administering required employee remote and onsite training during the onboarding process. Contribute to front of the office duties as needed per office. Other duties as assigned. Minimum Experience Requirements High School Diploma: Possess a high school diploma or equivalent qualification; additional education may satisfy work experience qualifications. Prefer experience with human resources processes, employee onboarding, and/or payroll process experience. Previous experience with delivering exceptional customer service. Ability to work independently Exceptional verbal and written communication skills, enabling effective communication with clients, candidates, and internal team members. Ability to clearly articulate job, employment, and payroll information. Judgment and decision-making ability. Strong customer service/client relations skills. Organizational and multi-tasking skills. Communication skills (oral and written). Ability to handle stress successfully. Proficiency in using Bullhorn (Preferred), Microsoft applications, and other computer-based applications. Analytical Skills: Ability to evaluate complex situations, proactively identify issues that may adversely impact the company's delivery and payroll processes and implement timely and effective solutions to problems. Able to initiate and embrace change. Time management skills (ability to multi-task). Interpersonal skills.

Merchandise Planning & Inventory Analyst - Charlotte, NC (Hybrid) A fast-growing luxury retail organization is seeking a Merchandise Planning & Inventory Analyst for a newly created role supporting merchandise strategy, inventory optimization, and financial planning. This position reports to the VP of Finance and requires 3-4 days per week onsite. Key Responsibilities: • Maintain merchandise plans, forecasting, OTB, and assortment strategy • Analyze SKU performance, profitability, and category trends • Manage in-stock levels and evaluate vendor/product lifecycle • Prepare financial plans and present OTB insights to leadership • Consolidate inventory data and drive optimization initiatives • Partner with Merchandising, Store Operations, Marketing, and Distribution • Support ad hoc reporting and weekly business reviews Qualifications: • 2+ years in retail, merchandising, planning, or product management • Strong analytical skills; ability to identify trends and root causes • Experience with budgeting, forecasting, and SKU management • Proficient in Excel; familiarity with Business Objects, ZPS, MFP, RMS, Tableau • Detail-oriented, organized, and collaborative

We are seeking an experienced Business Analyst with extensive Salesforce expertise to join our growing team and help us maximize the value of our Salesforce platform across the organization. The Business Analyst will serve as the primary liaison between business stakeholders and technical teams, ensuring Salesforce solutions meet business needs and align with company goals. This role requires strong analytical skills, a deep understanding of Salesforce capabilities, and proven experience gathering requirements, designing solutions, and supporting implementation. Key Responsibilities Translate business needs into clear, actionable functional and technical specifications. Work closely with Salesforce developers, administrators, and cross-functional teams to design and deliver effective solutions. Support data analysis, reporting, and dashboard creation to drive decision-making. Identify system gaps and recommend enhancements to optimize Salesforce use. Lead testing efforts, including test planning, execution, and documentation. Provide training, support, and guidance to end users to maximize adoption and efficiency. Create and maintain process documentation, workflows, and standard operating procedures. Qualifications Bachelor's degree in Business, Information Systems, Computer Science, or related field (or equivalent experience). 5+ years of Business Analyst experience, with at least 3 years focused on Salesforce. Strong knowledge of Salesforce Sales Cloud, Service Cloud, and/or Marketing Cloud. Hands-on experience with Salesforce configuration, reporting, dashboards, and workflows. Familiarity with Salesforce best practices, governance, and release management. Excellent communication, problem-solving, and analytical skills. Ability to manage multiple priorities and work with stakeholders at all levels. Salesforce certifications (Administrator, Business Analyst, or other relevant) strongly preferred. Why Join Us Competitive salary Weekly pay Medical, dental, vision, 401-K and more Professional growth opportunities Opportunity to make a direct impact on business transformation initiatives

Travel: Occasional travel to powerplants in NC & SC Work Schedule: Monday-Friday | Start between 7-9 AM | End between 4-6 PM The Financial Analyst will: Lead financial analysis, budgeting, forecasting, and variance reporting Support month-end close, including journal entries and accruals Develop and maintain consolidated financials across jurisdictions Assist with regulatory filings including FERC reports and rate case support Partner with project and system owners to enhance reporting tools Ensure adherence to GAAP and internal accounting policies Provide proactive recommendations to leadership based on financial trends This position requires strong analytical skills, financial reporting expertise, and the ability to collaborate across multiple business units. Key Responsibilities: Financial Analysis & Reporting Deliver accurate financial analysis and management reporting Consolidate actuals, budgets, and forecasts with clear variance explanations Identify and correct data issues to ensure financial accuracy Support month-end close and prepare journal entries and accruals Assist with governmental filings (FERC, insurance claims, rate case materials) Support internal and external audit activities Update and support SOX documentation and testing Budgeting & Business Planning Manage planning calendars, budget guidance, and assumptions Validate uploaded budgets against target amounts Support strategic plans and related presentations Coordinate annual budgeting through Hyperion Planning or OneStream Partner with leadership to refine business plan content Leadership & Collaboration Build strong working relationships with Finance and RRE business partners Provide guidance on complex accounting issues Identify cost savings opportunities through independent analysis Support initiatives that enhance financial accountability Participate in cross-functional projects and best-practice teams Other Responsibilities Lead or assist with special projects as needed Identify and implement process improvement opportunities Support ad hoc reporting and analysis requests Work overtime as required during close and planning cycles Required Qualifications: Financial Analyst II Bachelor's in Accounting, Finance, Economics, or related field 2+ years of increasingly complex experience Experience with financial systems such as PeopleSoft, HFM, PowerPlan, WebI Proficiency in Excel, Word, and PowerPoint Senior Financial Analyst Bachelor's in Accounting, Finance, Economics, or related field 3+ years of increasingly complex experience Experience with financial systems such as PeopleSoft, HFM, PowerPlan, WebI Strong Microsoft Office skills Desired Qualifications: CPA, CIS, CFA, or CMA (or progress toward certification) Master's degree in Accounting, Finance, or MBA Experience working with executive leadership Utility industry experience Strong written and verbal communication skills Ability to work independently and proactively Experience with Analysis Services Advanced Excel skills and proficiency with Power BI, PowerPivot, Power Query Demonstrated ability to interpret financial trends and present insights

*** Unable to provide sponsorship at this time. Only considering persons eligible to work in the United States. Global Support and Development is seeking to hire a Operational Support Analyst The position is full-time, in-person, and located at HQ in Charlotte, N.C. Ready to become the ultimate hazard detective? Global Support and Development (GSD) is seeking a technically skilled Operations Support Analyst to be our eyes and ears on the planet. Your superpower will be turning complex environmental data-from the swirling patterns of the GFS and ECMWF forecast models to the subtle shifts in seismic activity-into clear, operational alerts. If you thrive in a high-tempo environment and are eager to play a pivotal role in ensuring our rapid response teams are always one step ahead of a natural disaster, then get ready! This critical position, based in Charlotte, NC, is your chance to directly protect lives. GSD offers a comprehensive benefits package to include: Up to 25 days of accrued vacation Up to 80 hours of annual sick leave Up to 80 hours of Military Pay and 30 Days Differential Medical, Dental and Vision (GSD covers monthly premium) Group Life and AD&D Coverage (GSD covers monthly premium) Retirement (Pre and Post Tax Options) and a Company Match Matches on Qualified 529 Plans Up to 14 Paid Holidays Want to know more? Read on to learn more about the role and how you can help protect lives! PURPOSE OF POSITION: GSD is seeking an Operations Support Analyst to provide dedicated hazard monitoring and threat identification to support steady state and disaster response operations. Threats include natural disasters, complex emergencies, socio-political concerns, public health crises, supply chain and transportation disruptions, and any operational disruptions that impact GSD's mission. This position seeks to enhance GSD's capacity to detect, assess, and communicate emerging hazards-particularly hurricanes, cyclones, earthquakes, volcanoes, and other high-impact events within GSD's areas of operations. The Analyst will play a pivotal role in fusing multiple data streams-including meteorological models such as GFS, ECMWF (European Model), and other forecasting tools-with geological, oceanic, and humanitarian intelligence sources. This information, supported by other information points within GSD, will be transformed into clear, actionable intelligence products to inform decision-making, support pre-positioning strategies, and reduce operational surprise. This position is designed for a technically skilled analyst with experience in disaster monitoring, storm modeling interpretation, and operational decision support in high-tempo environments. ESSENTIAL FUNCTIONS: Support GSD's Operations Room to maintain 24/7/365 awareness of global hazards with emphasis on hurricanes, cyclones, severe storms, earthquakes, tsunamis, and volcanic activity. Monitor and interpret meteorological models to assess forecast confidence, track trends, and anticipate potential threats to our area of operations; Differentiate between general hazards and operational threats by assessing relevance to GSD's current and future operations, assets, and partner geographies to provide early warning alerts and situational updates, and recommendations to GSD's Operations Team; Produce clear, concise, and standardized hazard and threat intelligence products, including daily summaries, hurricane briefs, and rapid updates. Develop geospatial visualizations and annotated storm track maps to support decision-making; Maintain templates and workflows to ensure timely and consistent product delivery. Contribute to SOPs for alert generation, escalation criteria, and size-up initiation; Support the design of an integrated hazard and threat monitoring dashboard for GSD's common operating picture tools; Review, recommend, and implement third-party tools to enhance hazard and threat monitoring capabilities; Prompt and action GSD's core values of accountability, humility, and integrity in all work we conduct; Promote good stewardship of financial and other resources to achieve maximum benefit to those impacted by disaster or at risk of impact; Other duties as assigned. QUALIFICATIONS: Required Experience: Three (3) or more years of experience in intelligence analysis, meteorology, emergency management, or disaster monitoring. Education: Bachelor's degree in meteorology, emergency management, environmental science, geography, international relations, or a related field; or Equivalent combination of education and professional experience in hazard and threat monitoring or operational intelligence. Knowledge/Skills: Demonstrated skill in interpreting and comparing outputs from multiple storm forecasting models (e.g., GFS, ECMWF); Structured analytic technique - ability to synthesize multi-source hazard data into actionable intelligence for operational decision-making; Competency in producing geospatial products and annotated maps for situational awareness; Familiarity with global hazard monitoring tools and platforms (e.g., NOAA, JTWC, USGS, GDACS, ReliefWeb); Strong written and verbal communication skills, with an ability to brief diverse audiences quickly and clearly. Discernment for confidentiality in relation to organizational, partner, and donor activities and communications; Strong organizational skills and the ability to rapidly shift tasks; Experience working and/or traveling domestically and internationally; and Working knowledge of Spanish and/or French desired. WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: At this time, GSD is not offering sponsorship and is only accepting applications from persons eligible to work in the United States; and Routine domestic and international travel up to 25% is required. GSD prioritizes the safety, security, and well-being of all of our staff members. All employees are expected to follow strict safety protocols, including the use of personal protective equipment (PPE) as required and adherence to safety regulations (maritime, and other), to mitigate risks. Consistent with the Americans with Disabilities Act (ADA) and North Carolina state law, GSD will provide reasonable accommodation for a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship or a direct threat to the health and/or safety of the individual or others. These working conditions and physical demands are described to provide a clear understanding of the nature of the role, including the essential deployment responsibilities that may be necessary, to ensure that potential candidates are well-prepared for the challenging and demanding nature of the duties and realities of disaster response work. GSD is not able to reasonably predict when or whether it will become necessary to deploy an employee in this position for disaster response work. Such decisions are made as circumstances arise to meet organizational needs, and employees in this role are therefore expected to be able to fulfill disaster response work responsibilities. Working Conditions During Non-Deployment Periods Work is performed in an office setting and is generally sedentary, but may involve movement (e.g., walking, standing or otherwise being mobile throughout the office) for brief periods of time; Ability to use hands, reach, and independently lift and move items weighing up to 20 pounds, carry, push, and pull or otherwise move objects; Ability to bend and stoop; Ability to sit and view a computer screen for extended periods of time; Ability to demonstrate manual dexterity to operate computer and other office equipment; Ability to communicate effectively with others. Working Conditions During Deployment Periods (Including Rapid Response) May be regularly exposed to and required to work in varying outdoor weather conditions, including extreme heat or cold, heavy rainfall, and other extreme weather events; May be required to engage in irregular travel and / or work schedules, which may include extended hours exceeding 8 or 12 hours in a day for prolonged periods outside of the control of the individual; While wearing appropriate personal protective equipment (PPE) which is required and provided by GSD: Work may be conducted near moving mechanical parts, which could include exposure to loud noises; Work may be conducted near and include potential exposure to fumes, airborne particles, and toxic or caustic chemicals; or Work may be conducted in areas that include exposure to the risk of electrical shock or vibration. Ability to obtain necessary travel documents and fulfill any other travel requirements (including an active passport, visa requirements, vaccinations, etc.); This role may include deployments to support natural disaster response efforts within hazardous, dynamic, and unstable environments (economically/environmentally) in pre- and post- disaster scenarios, which could include, among other conditions: lack of access to medical care, exposure to critical incidents (including severe injury, death, traumatic encounters, and/or mental strain), and uncommon sleeping arrangements (i.e. not in a hotel, could include close living quarters and cohabitation); GSD's nutritional environment contains milk, eggs, peanuts, tree nuts, fish, shellfish, soy, and wheat products. Ability to make dietary accommodations may be limited. Potential exposure to food borne allergens; and Employees may be required for this role to work upon our Humanitarian Vessel for up to 30 consecutive days. The vessel's working environment entails performing in conditions inherent to vessel travel, including but not limited to: steep and narrow stairs and living spaces, close quarters including cohabitation, sharp surfaces, metal gangways and ladders, heavy doors, European-type plugs and wiring (220-240v, 60Hz) which cannot support all American appliances, in addition to bright and flashing lights, loud noises, nuts and shellfish exposure, poor weather, movements which can trigger motion sickness, and / or limited access to hospital / definitive care. This setting involves various sea conditions, including but not limited to rough seas, adverse weather, and potential for sea sickness. Physical Demands During Non-Deployment Periods Ability to perform work indoors in an office environment; Ability to work a varied schedule to complete projects and meet deadlines in response to changing demands; Ability to travel to attend meetings, industry or professional association conferences and stay overnight as required. Physical Demands During Deployment Periods Must be able to remain in a stationary position (sitting or standing) for up to 50% of the time; Ability to regularly engage in manual dexterity; [FOR VESSEL] Essential physical requirements (depending on requirements) may also include climbing, balancing, reaching or stretching, stooping, kneeling, crouching, crawling; Ability to frequently move lift, push, pull, carry items weighing up to 20 pounds for various needs; Ability to observe details at a close range (within a few feet of the observer), and the ability to communicate information and ideas so that others will understand (must also be able to exchange accurate information in these situations); Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. This reflects an assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Other duties and tasks may be assigned to this job at GSD's discretion. Work Authorization Requirements: GSD participates in E-verify, an internet-based system that allows employers to determine the eligibility of their employees to work in the United States. E-Verify is administered by the U.S. Department of Homeland Security and the Social Security Administration. Our participation in E-Verify is in compliance with federal law and is limited to the use of E-Verify for employment eligibility verification only. We do not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents presented for use on the Form I-9. Notwithstanding, employment is conditional upon validity of Employment Authorization Documents (EADs). This is a summary rather than a detailed list of the duties performed. The essential functions, knowledge, skills, and working conditions may change along with business needs. This job description does not constitute a contract between employer and employee as employment is at will. Global Support and Development provides reasonable accommodations to assist qualified individuals in order to perform the essential functions their job requires. GSD is an Equal Opportunity Employer, and embraces all candidates regardless of race, color, sex (including pregnancy), nation of origin, ethnicity, religion, disability, marital status, sexual orientation, age, gender identity or expression, genetic information, military/veteran status or any other basis prohibited by law. GSD promotes diversity, equity, and inclusion in all candidate selections.