Operations analyst jobs in Huntersville, NC - 512 jobs
All
Operations Analyst
Operations Coordinator
Operational Risk Analyst
Business Operations Analyst
Business Analyst
Data Center Analyst
Analyst
Product Analyst
Operation Support Analyst
Co-Operations Internship
Business Analyst, Multi-Site Operations
Media One Digital 3.6
Operations analyst job in Matthews, NC
Media One is a trusted partner in digital printing and textile industries, offering comprehensive solutions for large format printing. From paper, fabric, workflow, and color management to advanced digital printing equipment and finishing, Media One collaborates with top-tier partners to cater to diverse production needs. The company provides nationwide technical support, installation, and service to ensure excellent customer satisfaction. With four strategically located warehouses across the U.S., Media One provides efficient and timely deliveries. Learn more at: *****************************
Join the market leader in digital textile printing.
Media One Digital is seeking a detail-oriented, analytical Business Analyst to support finance, sales, and operations across multiple U.S. locations. Reporting to the CFO, this role plays a critical part in driving data-based decisions through financial analysis, business performance tracking, and strategic insights.
What You'll Do
Analyze financial results, budgets, and forecasts across locations.
Partner with accounting on month-end close, variance, and ROI analysis.
Track sales trends, product mix, and margin performance by customer and site.
Build and maintain dashboards, scorecards, and KPIs for leadership.
Consolidate operational and financial data to support benchmarking across sites.
Improve data integrity across ERP, CRM, and reporting systems.
Lead ad-hoc analysis and scenario modeling for strategic initiatives.
What Success Looks Like
Accurate and timely reporting that enhances decision-making.
Actionable insights that drive measurable improvements in KPIs.
Streamlined, standardized performance tracking across all sites.
What You'll Bring
Bachelor's degree in Finance, Business, Economics, or related field (MBA a plus).
2-3 years' experience in business analysis, FP&A, or operations analysis-preferably in manufacturing or textiles.
Advanced Excel skills; experience with Power BI or Tableau.
Familiarity with ERP (NetSuite, Sage 100) and CRM (Salesforce) systems.
Strong analytical, communication, and problem-solving skills.
Ability to work cross-functionally in a fast-paced, multi-site environment.
Why Join Us
At Media One Digital we power the digital print ecosystem through smart systems, trusted products, and expert support-so our customers can scale what's next. You'll be part of a collaborative, data-driven culture where your insights shape strategic decisions across the business.
Equal Opportunity Employer:
We're committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other protected characteristic.
$52k-73k yearly est. 1d ago
Looking for a job?
Let Zippia find it for you.
Gen AI Product Analyst
Capgemini 4.5
Operations analyst job in Charlotte, NC
With the support and investment needed to explore new frontiers in generative AI youll be working alongside talented colleagues innovating and leading projects that will transform how we manage risk and serve our customers
This team is central to our vision of the future and the core of our business offering We will incorporate bestinclass engineering and product management principles and your guidance and collaboration will be critical to its success To rapidly advance and innovate we need your skills and expertise to build worldclass products If youre excited by the opportunity to create meaningful impact at scale wed love to hear from you
As a GenAI Product Analyst you will have the opportunity to make a meaningful impact leveraging and further developing your skills to guide groundbreaking AI initiatives
How you will create impact
As a GenAI Product Analyst you will support the development and delivery of innovative AI solutions helping us to become a leader in applying Generative AI to solve complex business challenges This is an exciting opportunity to shape a newly formed team with the resources and support to explore fresh creative approaches With your expertise well transform how data drives innovation creating smarter more efficient and personalized solutions that set new standards for the industry
Your responsibilities include
Performing product performance baselining articulating OKRs and establishing product goals in relation to current performance
Advocating for customer needs in defining innovative digital solutions and product vision that drive business value
Conduct research to identify user personas pain points and journeys analyze this information AB testing concept testing data analysis to inform product development
Driving prioritization of product features for future releases of one or multiple delivery teams based on commercial user and strategic priorities Maintaining supporting documentation eg feature lists user stories roadmaps
Providing insights and driving quant qual analyzing on emerging trends in technology products markets and competitors to inform the product direction priorities roadmap
Acting as a champion for the MVP approach focusing on creating feasible viable and desirable solutions
Effectively balancing multiple priorities including business value stakeholder impact speed to market and technical feasibility
Collaborating with multidisciplinary teams to scope design test and deliver innovative solutions
Leading the development of business cases operating plans and proposals for new initiatives
Communicate monitor progress including regular KPI reporting
What is needed to be successful
Experience launching datadriven digital products or feature releases articulating product vision and alignment with strategic goals
Track record conducting field user research to validate user goals frictions and behaviors Experience using this data to inform feature prioritization in line with user needs commercial and strategic priorities that drive value
Good understanding of LEAN and design thinking methodologies
Experience analyzing market and industry trends and conducting competitor analysis to inform product direction Experience with appropriate analytics tools and methods required for analysis
You have supported or led sprint planning developed epics user stories and managed product backlog
You are collaborative and have experience working with crossfunctional product teams You have experience with agile scrum development methodologies
Ability to excel in a fastpaced serviceoriented environment through excellent time management skills
You have experience in PC insurance 4 yrs
$72k-92k yearly est. 1d ago
Service Operations Coordinator
Biotage AB
Operations analyst job in Charlotte, NC
Biotage is seeking a Service Operations Coordinator to play a vital role in ensuring the continued success of Biotage's service operations.
careersite--jobs--form-overlay#show FormOverlay" data-careersite--jobs--form-overlay-target="cover Button"> Apply for this job
blocks--cover--scroll#handle ScrollDown" title="Scroll to content">
Biotage is seeking a Service Operations Coordinator to play a vital role in ensuring the continued success of Biotage's service operations by providing logistical and administrative support to the North American Service team.
Scope of Responsibility
The Service Operations Coordinator serves as a critical hub for Biotage's service operations, ensuring that repair, installation, and maintenance activities are executed efficiently and effectively. This role requires a strong focus on organization, communication, and collaboration to support both internal teams and external customers. The Service Operations Coordinator plays a key role in maintaining accurate records, managing logistical workflows, performing back office administrative tasks, and supporting internal and external Service teams to enhance customer satisfaction and operational excellence.
This position is hybrid based in Charlotte, NC. The requirement is at least 3 days at the Charlotte office. 2 days per week can be remote following an initial training/onboarding period.
Tasks and Responsibilities
Oversee the work order closure process, including accurate and timely creation of Sales Orders (SO) and invoicing of customers.
Manage all installation activities, including creation and tracking of installation work orders, overseeing installation schedules, confirming site preparedness, and coordinating post-installation activities.
Review and ensure completeness of Field Service Engineer (FSE) reports to initiate invoicing and spare parts replenishment in ERP and ServiceMax systems.
Act as a point of contact for individual customer support cases via phone and email, providing updates and escalating issues when necessary.
Coordinate service parts for field service work, utilizing Charlotte Service Stock (CSS) or expediting stock-out items through the Supply Organization.
Manage trunk stock replenishment to maintain adequate inventory levels for Field Service Engineers.
Maintain and update the service line items in the Biotage Americas backlog report to ensure accuracy and timeliness.
Represent the Service department during backlog meetings, expediting parts and resolving delays as needed.
Create and maintain clear, accurate records of service activities, parts transactions, and customer communications.
Collaborate with Field Service Engineers, Sales Representatives, and Applications Specialists to coordinate service activities and share relevant updates.
Manage data entry for service contracts and maintain an accurate installed base database.
Professionally represent Biotage in all communications to uphold a customer-focused approach and company reputation.
Perform additional tasks as assigned by Service Management to support departmental and organizational goals.
Role Specific Skills and Behaviors:
Exceptional attention to detail, ensuring accurate data entry and process adherence to exceed internal and external customer expectations.
Strong organizational and multitasking skills to manage competing priorities and maintain a seamless workflow in a fast-paced environment.
Clear and professional verbal and written communication skills, with the ability to effectively engage with customers, team members, and vendors.
Proficiency in interpreting and managing business and operational documents, such as service reports, invoices, work orders, and system-generated workflows.
Demonstrated ability to collect, organize, and analyze data to identify patterns, troubleshoot issues, and implement solutions that support service operations.
Collaborative mindset with the ability to work independently while supporting cross-functional teams to meet business objectives.
Advanced computer literacy, particularly in Microsoft Office Suite (Excel, Outlook, Teams), with proficiency in database and ERP systems. Familiarity with ServiceMax, Dynamics 365, or Salesforce is a strong plus.
Strong problem-solving skills with the ability to address customer concerns, manage service logistics, and ensure timely resolution of service activities.
Proven ability to prioritize tasks, streamline workflows, and maintain high levels of accuracy and efficiency in all aspects of the role
Education and Experience
Associates degree or equivalent preferred.
Strong organizational, planning, communication (oral and written), and customer service skills.
Three or more years of related experience and/or training.
Experience with Salesforce, ServiceMax, CRM, ERP systems, Dynamics 365, or other service reporting systems is a plus.
Physical Demands
* LIGHT - Exert up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects.
* Office environment: the noise level in the work environment is usually moderate.
Travel Required
* Occasional travel may be required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
About Biotage
Biotage is a global supplier and solutions partner to a wide range of customers within drug discovery and development and analytical testing. With strong expertise in separation and purification technologies, and a focus on leveraging intelligent workflow solutions, we aim to efficiently support the advancement and protection of human health. Learn more at biotage.com.
Biotage offers a comprehensive benefits package including health, dental, and vision insurance as well as a 401k program w/ company match, paid parental leave and more!
Biotage is an equal opportunity employer, including veterans and individuals with disabilities.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact ************ or ************************ for assistance.
Department Sales & Marketing Locations Charlotte Apply for this job
Job opportunities
* Marketing Communications Associate - 12 Months ...
Sales & Marketing · Uppsala
* Applications Scientist - Biomolecules
Sales & Marketing · Charlotte, Boston/Salem
* Account Manager - Italy
Sales & Marketing · Milan - Remote
More jobs
Charlotte
A unique career - Join us
$31k-46k yearly est. 5d ago
IVR Business Analyst
Saransh Inc.
Operations analyst job in Charlotte, NC
Job Title: Business Analyst / OperationsAnalyst
Employment Type: Contract
We are seeking a collaborative and detail-oriented professional to work with company data across multiple business functions. The ideal candidate will be responsible for reporting key metrics, analyzing methodologies, recommending operational improvements, and supporting proposal evaluations while working closely with cross-functional teams.
Key Responsibilities
Track, analyze, and report business and operational data
Develop and maintain cross-functional partnerships, both internally and externally
Manage and monitor budgets to ensure alignment with business objectives
Analyze existing methodologies and recommend process improvements
Support proposal evaluations and data-driven decision-making
Maintain awareness of competitive market trends and industry insights
Qualifications
Bachelor's degree or equivalent professional experience
Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.)
Strong written, verbal, and collaboration skills
Ability to work effectively in a cross-functional environment
Strong analytical and problem-solving skills
$60k-84k yearly est. 3d ago
Certificate Center Analyst
Howden 4.0
Operations analyst job in Charlotte, NC
Role: Certificate Center Analyst
Why Join Howden US?
At Howden, we're not just building a business- We're rewriting the rules of what a global insurance broker can be. And now, it's your turn to be part of something extraordinary. From three people and a dog to over 22,000 employees across 56 countries, we've grown into a $4bn revenue powerhouse with bold ambition: to become a $13bn business with 40,000 people by 2030.
We're launching our US retail platform with the same entrepreneurial spirit that's driven our success worldwide- and we're looking for trailblazers to help shape the future.
Why Howden?
You'll Own It
With 6,000 employee shareholders owning 34% of the company, our unique ownership model means you're not just joining a team-you're building a business you truly own.
You'll Be Empowered
We're a destination for talent where people are trusted to look after their clients and grow together. You'll have the freedom to lead, backed by global scale and local expertise.
You'll Be Part of Something Bigger
Our integrated platform spans broking, reinsurance, and MGA capabilities-giving you access to everything you need to deliver for clients and build something remarkable
We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.
What is the role?
The Certificate Center Analyst is responsible for supporting the issuance of client insurance documents within the US Regional Business Service Center. This role ensures accurate and timely delivery of Certificates of Insurance (COIs) and Auto ID cards, while coordinating with carriers and account teams to meet client expectations, service standards, and compliance requirements.
What will you be doing?
Certificates of Insurance (COIs)
Review COI requests to determine requirements, delivery method, and client expectations.
Obtain necessary carrier endorsements to support accurate COI issuance.
Ensure timely delivery of COIs in line with compliance and service standards.
Auto ID Cards
Process Auto ID card requests based on fleet and/or vehicle-specific needs.
Coordinate issuance with carriers and ensure proper documentation is maintained.
Renewals
Coordinate the issuance and delivery of renewal COIs and auto ID cards to clients.
Track renewals to ensure deadlines are met and documentation is complete.
Compliance and Recordkeeping
Maintain accurate records of issued COIs and Auto ID cards for audit and compliance purposes.
Support adherence to regulatory requirements and company policies in document issuance.
Collaboration and Service
Partner with account management teams to clarify requirements and resolve issues.
Communicate with carriers as needed to secure endorsements and verify documentation.
Key Skills & Competencies
Organizational Skills: Ability to manage multiple COI and Auto ID requests with varying deadlines.
Attention to Detail: Essential for ensuring documents are issued accurately and align with carrier endorsements and client requirements.
Communication Skills: Strong written and verbal skills for coordinating with account teams, carriers, and clients regarding issuance needs.
Regulatory Knowledge and Compliance Awareness: Understanding of carrier and state requirements for certificates of insurance and auto ID cards.
Computer Skills: Proficiency with Microsoft Excel and billing/insurance systems (e.g. Epic, AMS360, or similar).
Problem-Solving: Ability to resolve discrepancies in requests or endorsements and escalate issues appropriately.
Technical Skills: Proficiency in Microsoft Office and insurance systems (e.g., Epic, AMS360, or similar) to generate and track documentation.
Qualifications
Bachelor's degree in Business, Insurance, or related field; or equivalent work experience.
2+ years of insurance operations or document issuance experience.
Familiarity with COI and Auto ID card requirements preferred.
Proficiency in Microsoft Office and experience with insurance systems (Epic, AMS360, or similar).
Demonstrated communication and customer service skills in a professional office environment.
What do we offer in return? A career that you define.
Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges.
And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work - and vice versa. That's why we do our best to support our people in every aspect of their lives.
Diversity and Inclusion At Howden we value diversity - there is no one Howden ‘personality type'. Instead, we're looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other, in the small everyday moments and the bigger challenges
We are determined to make a positive difference, at work and beyond
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Our sustainability promise
We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.
$52k-79k yearly est. 3d ago
NERC CIP Analyst
Optomi 4.5
Operations analyst job in Charlotte, NC
Optomi, in partnership with a leading energy provider, is seeking a NERC CIP Analyst for a 12-month contract, with potential annual renewals, as part of a multi-year project located in Charlotte, NC. This hybrid role requires 3 days onsite each week and focuses on ensuring compliance with NERC CIP standards in a networking environment.
This role involves performing NERC CIP compliance work, with an emphasis on securing firewalls and networking devices while maintaining compliance documentation and evidence accuracy. The ideal candidate will have strong networking experience, including knowledge of OSI models, TCP/IP protocols, firewall policies, and electronic security perimeters. The position is administratively intensive, requiring meticulous oversight of firewalls and ensuring compliance with regulatory standards.
What the right candidate will enjoy:
Opportunity to work on a critical multi-year project in the energy sector
Hybrid work environment with a modern office location
Exposure to advanced networking and cybersecurity technologies
Experience:
NERC CIP experience (CIP5 standards preferred)
Strong networking knowledge, including OSI model and TCP/IP protocols
Firewall experience, preferably with Palo Alto Networks or Cisco ASA
Familiarity with NIST or CIS frameworks (preferred but not required)
Ability to pass a 7-year PRA background check
Responsibilities:
Perform day-to-day NERC CIP compliance activities
Secure firewalls and networking devices in accordance with regulatory standards
Analyze and interpret firewall traffic logs
Document compliance evidence and ensure accuracy to avoid regulatory issues
Maintain and update security frameworks and documentation
Collaborate with internal and external entities to ensure compliance
Proactively identify and address potential security issues
This position offers a challenging opportunity to contribute to the cybersecurity compliance efforts of a major energy provider. If you have the required experience and are ready to make an impact, apply today!
$57k-84k yearly est. 1d ago
Operations Coordinator Distribution
Atrium Health 4.7
Operations analyst job in Charlotte, NC
Back to Search Results
Operations Coordinator Distribution
Charlotte, NC, United States
Shift: Various
Job Type: Regular
Share: mail
$28k-39k yearly est. 5d ago
Operations Analyst
Psa Airlines 4.9
Operations analyst job in Charlotte, NC
Let your career
take off
with PSA Airlines
About PSA
PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.
Benefits
PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:
Travel privileges on the American Airlines global network
A generous vacation plan designed to let you enjoy your travel perks
401(k) with company match
American Airlines Group (AAG) profit-sharing and bonus opportunities
A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
Premium dental coverage
Vision plan options provided, including a plan that covers both glasses and contacts every year
Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
Access to 24-hour virtual urgent care services
Family planning and fertility treatment
LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
Flexible Spending Accounts for both Health Care and Dependent Care services
Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional
Responsibilities Position Summary
The OperationsAnalyst assists in the creation and maintenance of all analysis required for PSA operations. This role involves the design and implementation of models, KPIs, and dashboards regarding PSA's crew training footprint and manpower models. This role is essential to PSA as it requires an understanding of the start-to-end lifecycle of a crew member from day 1 to termination and the nuances of each step. This includes complex data analytics and developing relationships with key stakeholders.
Job Responsibilities
Responsible for PSA operations model data integrity; development and maintenance of PSA operations data repository.
Calibrate input parameters to the operations models and forecast trends.
Monitor and track variance to plan; provide reports focusing on trends and anomalies; seek out action plans and recommend corrective action to improve model accuracy.
Develop/automate reporting capabilities and data extraction methods to build in process efficiencies that minimize manual analyses which includes assisting other departments in these effort.
Analyzes and communicates analytic results to Sr. Leadership.
Construct and deliver written reports of analytic approaches and findings (PPT, visualization of data / decision tree), formulating recommendations, partners with external groups regarding access, accuracy, and timing of critical data.
Employ a continuous improvement mindset especially in process creation or evaluation
Respond to ad hoc data/analysis requests; provide support as an analytical resource to other PSA departments.
Plan and prepare meetings. This includes leading the preparation and set up of conference rooms for hosted meetings.
Manage deliverables or inputs needed from other departments via email, phone, or verbal communication.
Ownership of the master training blueprint that outlines & notates details of the training footprint.
Learn and notate details regarding the start-to-end lifecycle of a crew member from day 1 to termination and the nuances of each step.
Oversee best practices for all models, process, and organization to ensure files can be found and processes/models include instructions.
Collaborate with the operations stakeholders to develop dashboards around key performance indicators.
Complete other related duties and responsibilities, as assigned, in order to achieve departmental objectives.
Develop a well-defined process to track crew member's status in training and reconcile any discrepancies.
Build and maintain analytical operations models to identify variances/bottlenecks in the training footprint or manpower models.
Develop and conduct future instructor staffing analysis and guide training staffing decisions; identify and report productivity challenges and related costs.
Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
Performs other duties as assigned.
Position Specifics Qualifications
Required
Bachelor's degree in Operation Research, Industrial Engineering, Applied Math, Computer Science, Finance, Data Analytics, Business Administration, or related field.
2+ years of experience in advanced data analytics.
Experience in modeling techniques (e.g. statistical, optimization, simulation, spreadsheet) to answer business questions and to assess the impact and added value of recommendations.
Proficient in the use of data retrieval languages such as Access/SQL/PowerQuery.
Experience with data reporting and visualization tools and techniques like Tableau.
Skills in modeling complex ideas, using database programs, data mining for statistically valid information and formulating hypotheses.
Proficient with Microsoft Office software, especially Excel.
Ability to speak/read/write in English.
If hired, must be able to demonstrate that you are authorized to work in the U.S.
Preferred
Previous experience in Aviation, preferably in Strategy or Data Analytics.
Advanced degree in Operation Research, Industrial Engineering, Applied Math, Computer Science, Finance, Data Analytics, Business Administration, or related field.
Additional Information
Delegation: In absence, responsibilities delegated to Director of Manpower Planning.
Authorities: None
Supervisory Responsibility: This is not a supervisory position.
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.
Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.
AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.
Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
$47k-65k yearly est. Auto-Apply 4d ago
Advanced Advertising Operations Analyst
Charter Spectrum
Operations analyst job in Charlotte, NC
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Spectrum Reach provides custom advertising solutions for local, regional and national clients. Operating in 36 states and 91 markets, Spectrum Reach creates scalable advertising and marketing services driven by aggregated and de-identified data insights and award-winning creative services. Spectrum Reach helps businesses of all sizes reach anyone, anywhere, on any screen. Additional information about Spectrum Reach can be found at ******************************
JOB SUMMARY
The Advanced Ad Ops Analyst role within the Process Design, Development, Continuous Improvement team will work with cross-functional teams to support operational perspectives developing and deploying new digital products. It focuses on support, troubleshooting, and issue resolution with the ad tech structure of the display and video businesses across the entire Spectrum Reach footprint. This position will be responsible for maintaining reliable, consistent operation of the ad serving systems to provide a high-quality experience for our advertising teams and clients. This position reports to the Sr Manager of Account Management
MAJOR DUTIES AND RESPONSIBILITIES
* Actively and consistently lead all efforts to simplify and enhance the customer experience.
* Technical contact for third party vendors and relevant certifications related to ad server management.
* Manage escalation of technical implementation of digital and advanced ad products.
* Identify and resolve technical issues related to ad server technology and/or ad tag implementations for both clients and internal teams.
* Point of contact for technical issues related to ad tags and ad tag structures or functions.
* Surface, investigate, communicate and drive reported issues to resolution.
* Investigate and resolve campaign discrepancy issues with third parties.
* Provide support to the larger ad operations group with assigned custom projects requiring one-off investigation and troubleshooting.
* Monitor daily activity using available ad servers to verify ads are running and system is delivering as expected.
* Responsible for all ad tag generation and compliance.
* Proactively communicate with Product and Operational teams as necessary to resolve issues, modify processes, and establish requirements for new workflows related to tech issues.
* Analyze reports for trend analysis and actively engage technical partners to solve issues.
* Provide product support and testing of systems and applications for the entire ad serving ecosystem.
* Troubleshoot tag-related issues, reporting/delivery discrepancies, and implementation concerns.
* Actively participate in cross-team workgroups for new digital product launches providing input supporting operational perspectives.
* Onboard and test new inventory sources from internal and 3rd party sources.
* Participate in network/inventory audits to ensure all available inventory is recognized and utilized to the fullest revenue-producing extent.
* Review and certify new vendors supporting digital and advanced advertising operations and products.
* Provide ongoing review of processes to streamline, standardize workflow, and improve efficiencies.
* Participate in design, implementation, and administration of order management systems tying together disparate products and vendors.
* Develop materials and provide training for Advanced Ad Ops fulfillment teams.
* Serve as digital subject matter expert in various areas which might include Google Analytics, VAST/VPAID ad tags, Salesforce/CRM, Ad Quality & Compliance, Reporting platforms.
* Perform other duties as required.
Skills/Abilities and Knowledge
* Experience troubleshooting campaign set-ups, tag generation, and delivery issues
* Proficiency in how online ads work and available transaction types (CPM, CPA, RTB, ROI, etc.)
* Strong knowledge of DoubleClick, FreeWheel MRM, or other relevant ad serving technologies
* Strong knowledge of digital ad serving technologies (ad server logic, redirects, 3rd party tags, pixels, and cookies)
* Experience with ad servers, bid managers, or DSPs
* Ability to create ad tags and test campaigns using IP-based ad servers and UIs
* Ability to adapt to change and learn new applications/processes/products quickly
* Strong experience with intermediate/advanced Excel functions
* Familiarity with rich media vendor and web debugging tools
* Extensive phone interaction with both internal and external customers
* Strong time management and organizational skills
* Ability to work independently and multi-task
* Sense of urgency to requests and strong ability to prioritize tasks
* Anticipates problems and establishes plans to rectify situations while displaying good judgment
Education
Bachelor's Degree in Business, Statistics, Digital Media or related field, equivalent training, education and experience
Related Work Experience
* Digital Ad Operations
#LI-PM2
ATF325 2026-68897 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
$51k-78k yearly est. 1d ago
Operations Analyst
Naviga Recruiting & Executive Search
Operations analyst job in Charlotte, NC
About Our Client Our client is a global leader in the financial services industry, providing a comprehensive suite of banking, investment, and wealth management solutions for high-net-worth individuals and institutional clients. Their mission is to deliver superior financial performance and tailored advisory services to help clients achieve their long-term financial goals. With a commitment to integrity, innovation, and client-centric service, they have established themselves as a trusted partner in the financial services market. The Opportunity Our client is seeking a driven and results-oriented OperationsAnalyst to lead their expansion in the financial services sector. This pivotal role is focused on identifying, prospecting, and closing new business opportunities with major financial institutions and wealth management firms. You'll be responsible for the entire sales cycle, from initial outreach to contract negotiation and closing.
You will be instrumental in growing the company's market share, building a robust sales pipeline, and establishing long-term relationships with key clients. This is an exciting opportunity for someone who thrives on the hunt and wants to make a direct impact on the company's growth in a dynamic and highly visible role. What You Will Do
Develop and execute a strategic plan to generate new leads and build a strong sales pipeline within the financial services sector.
Conduct proactive outreach to key decision-makers at target companies through cold calling, email campaigns, networking, and industry events.
Lead discovery calls and product demonstrations to understand client needs and effectively communicate the value proposition of our SaaS platform.
Manage the full sales cycle from prospecting to negotiation and closing new deals.
Collaborate with the marketing and product teams to refine sales materials, messaging, and go-to-market strategies based on market feedback.
Track and report on sales activities, pipeline, and key metrics to meet or exceed quarterly and annual revenue targets.
Stay informed about industry trends, competitive landscape, and new financial technologies to maintain a competitive edge.
Who You Are
A Hunter: You are highly motivated by the challenge of finding and closing new business. You have a track record of success in new business development, preferably in a SaaS or technology sales environment.
Consultative & Strategic: You excel at understanding complex business challenges and can present solutions that address specific client needs. You can think strategically and align sales activities with long-term company goals.
Exceptional Communicator: You can articulate a clear, compelling value proposition to a range of stakeholders, from technical teams to C-suite executives. You are persuasive, confident, and a great listener.
Ideal Candidate Profile We are seeking an OperationsAnalyst with proven experience selling SaaS solutions to financial services clients. Candidates from parallel industries such as investment banking, fintech, or B2B software with a successful history of building and closing new business will also be strongly considered. Why Join This Team? This is your chance to play a key role in the growth of a tech company that is redefining how the financial services industry operates. If you are a self-starter who thrives on independence and the excitement of closing deals, you will have the opportunity to directly impact the company s success and earn significant commissions. You'll be part of a supportive team and backed by a cutting-edge product that is in high demand. ________________________________________ About Naviga Recruiting & Executive Search Naviga Recruiting & Executive Search is a leading provider of Contingent Workforce Solutions, Executive Search, Leadership and Individual Contributor hiring, empowering businesses to achieve their strategic objectives through expert talent acquisition. Our specialties include sales, marketing, finance/accounting and operations hiring. With a commitment to excellence and a deep understanding of market trends, Naviga Recruiting & Executive Search helps organizations build high-performing teams and navigate complex workforce challenges. Naviga Recruiting & Executive Search specializes in U.S. Hiring for Global Businesses.
$51k-78k yearly est. 60d+ ago
Revenue Operations Analyst
Pillar4 Media
Operations analyst job in Charlotte, NC
Job DescriptionThe Opportunity
Pillar4 Media is seeking a Revenue OperationsAnalyst to join its fast-growing team.
As a member of the Revenue Operations team, you'll work closely with our senior leadership and other team members to ensure data fidelity and accurate full-funnel reporting, ultimately providing insights to support decision making across the entire Pillar4 platform.
Pillar4's mission is To help people live healthier lives with access to trusted resources, in depth product reviews & supportive communities. Our vision is to build the #1 content and commerce engine connecting consumers directly to the best brands in all four pillars of health and wellness: sleep, fitness, nutrition, and mental health.
What You'll Be Doing
Reporting to the Performance & Brand Strategy Senior Associate, the Revenue OperationsAnalyst will:
Analyze large, complex datasets focused on brand, site, and funnel performance, with an emphasis on conversion metrics across health-based verticals (sleep, fitness, nutrition, mental health, aging/longevity)
Build and maintain performance reporting, dashboards, and visualizations that surface actionable insights for internal teams and leadership
Translate data into clear recommendations that drive revenue growth, efficiency, and optimization across brands, pages, and partnerships
Support the Partnerships team by analyzing historical performance, forecasting opportunity, and identifying data-backed paths to stronger brand deals
Collaborate with Data Science to improve data automation, reporting workflows, and visualization; leveraging AI where appropriate to scale insights and efficiency
Work closely with Paid Media to identify funnel leaks, high-impact optimization opportunities, and landing-page improvements that improve conversion and ROI
Own recurring performance analyses and ad-hoc deep dives, proactively identifying trends, risks, and growth opportunities
Take a hands-on role in improving operational processes, tools, and methodologies that increase business value and decision-making speed
What You Bring
1-3 years on-the-job experience or relevant internship/coursework in a highly quantitative and analytical role; statistics, management consulting, or investment banking experience is more relevant to this role than traditional marketing or market research analysis
Bachelor's degree in an analytically oriented discipline (e.g. business, economics, statistics, mathematics, etc.)
Comfort with measuring, interpreting, and making real-time decisions based on large volumes of data
Ability to build financial models, conduct ROI analysis, and present data and recommendations to senior team members on a regular basis through presentation and data visualization
Fluency in Microsoft Excel; competency in advanced statistical tools and data visualization tools a plus
Basic programming, SQL, Python or R Studio and scripting experience desired
Desire for a fast-paced, constantly changing environment with competing priorities and deadlines
Competitive drive, hunger to learn, and a figure-it-out attitude required
What We Look For
Openness to feedback and collaboration: You'll be working closely with folks across different teams, so you'll need to be open to the process and accept feedback and critique.
Strong communication skills: You'll have the ability to build relationships with external stakeholders, report up to internal stakeholders, and foster strong alignment with your team.
Alignment with Pillar4's culture: We live by our values and expect our team to buy in.
Act with focus
Get after it
Grow without limits
Build the team
Obsess Over Customers
Commit to Service
Entrepreneurial spirit: Our team members act like entrepreneurs in that we are incredibly driven, agile, goal-oriented, and are always up for a challenge.
Why You Should Join Us
Results: Pillar4 has built the #1 digital media company in the sleep health and aging spaces and is profitably expanding into fitness, nutrition, and mental health verticals.
Stability: We are privately owned, have a holding period of 'forever,' and have significant cash to invest.
Exposure: You will have a front-row seat in growing a business. Your teammates have built and sold companies, managed hundreds of employees, and actively run campaigns with Fortune 500 brands.
Market landscape: The $4 trillion health and wellness market is a highly relatable industry that is transforming. There's no better time than now to be building a business in this space.
Career growth: There is no cap on growth, promotions, or the opportunity to own and put your stamp on important projects. Prove your value and you will be rewarded accordingly.
Learning: We are a mighty team with subject matter experts in creative, branding, content strategy, SEO, paid media, and more. The opportunity to grow new skills and learn from smart people is endless.
Impact-focused: Opportunities to take part in our quarterly initiatives with organizations like
Beds for Kids
and
The Green Chair Project
and help respond to the critical needs of our local communities.
Fun: The team has a high bar for excellence but also a real interest in each other and making work fun.
The Package
Base salary and performance-based bonus commensurate with experience. At Pillar4, you'll have access to competitive benefits, including health insurance, 401k, a monthly wellness stipend for house cleaning, gym membership, grocery delivery or massages, and cell phone reimbursement.
Who We Are
Launched in 2017, Pillar4 Media operates a portfolio of market-leading digital brands that help consumers make better purchasing decisions. Our vision is to help people live healthier lives with access to trusted resources, in-depth product reviews, and supportive communities. Our mission is to be the #1 content and commerce engine connecting consumers to the best brands in all four pillars of health and wellness: sleep, fitness, nutrition and mental health.
We also partner with the leading direct-to-consumer brands in our markets to grow their businesses online. Our current portfolio includes the following:
Mattress Advisor, launched in 2017
Mattress Nerd, acquired in 2018
Sleepopolis, acquired in 2020
Mattress Clarity, acquired in 2020
The Fit House, launched in 2021
Garage Gym Reviews, acquired in 2021
Sleepyti.me, acquired in 2022
Sleep Advisor, acquired in 2022
BarBend, acquired in 2023
Breaking Muscle, acquired in 2023
Morning Chalk Up, acquired in 2023
Partnerships with leading direct-to-consumer brands and media companies to grow their businesses.
All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or any other discriminatory factors. Please note that we do not provide immigration sponsorship for this role. All offers are subject to a background check.
All offers are subject to a background check.
$51k-78k yearly est. 9d ago
Operations Analyst
Naviga
Operations analyst job in Charlotte, NC
About Our Client Our client is a global leader in the financial services industry, providing a comprehensive suite of banking, investment, and wealth management solutions for high-net-worth individuals and institutional clients. Their mission is to deliver superior financial performance and tailored advisory services to help clients achieve their long-term financial goals. With a commitment to integrity, innovation, and client-centric service, they have established themselves as a trusted partner in the financial services market. The Opportunity Our client is seeking a driven and results-oriented OperationsAnalyst to lead their expansion in the financial services sector. This pivotal role is focused on identifying, prospecting, and closing new business opportunities with major financial institutions and wealth management firms. You'll be responsible for the entire sales cycle, from initial outreach to contract negotiation and closing.
You will be instrumental in growing the company's market share, building a robust sales pipeline, and establishing long-term relationships with key clients. This is an exciting opportunity for someone who thrives on the hunt and wants to make a direct impact on the company's growth in a dynamic and highly visible role. What You Will Do
Develop and execute a strategic plan to generate new leads and build a strong sales pipeline within the financial services sector.
Conduct proactive outreach to key decision-makers at target companies through cold calling, email campaigns, networking, and industry events.
Lead discovery calls and product demonstrations to understand client needs and effectively communicate the value proposition of our SaaS platform.
Manage the full sales cycle from prospecting to negotiation and closing new deals.
Collaborate with the marketing and product teams to refine sales materials, messaging, and go-to-market strategies based on market feedback.
Track and report on sales activities, pipeline, and key metrics to meet or exceed quarterly and annual revenue targets.
Stay informed about industry trends, competitive landscape, and new financial technologies to maintain a competitive edge.
Who You Are
A Hunter: You are highly motivated by the challenge of finding and closing new business. You have a track record of success in new business development, preferably in a SaaS or technology sales environment.
Consultative & Strategic: You excel at understanding complex business challenges and can present solutions that address specific client needs. You can think strategically and align sales activities with long-term company goals.
Exceptional Communicator: You can articulate a clear, compelling value proposition to a range of stakeholders, from technical teams to C-suite executives. You are persuasive, confident, and a great listener.
Ideal Candidate Profile We are seeking an OperationsAnalyst with proven experience selling SaaS solutions to financial services clients. Candidates from parallel industries-such as investment banking, fintech, or B2B software-with a successful history of building and closing new business will also be strongly considered. Why Join This Team? This is your chance to play a key role in the growth of a tech company that is redefining how the financial services industry operates. If you are a self-starter who thrives on independence and the excitement of closing deals, you will have the opportunity to directly impact the company's success and earn significant commissions. You'll be part of a supportive team and backed by a cutting-edge product that is in high demand. ________________________________________ About Naviga Recruiting & Executive Search Naviga Recruiting & Executive Search is a leading provider of Contingent Workforce Solutions, Executive Search, Leadership and Individual Contributor hiring, empowering businesses to achieve their strategic objectives through expert talent acquisition. Our specialties include sales, marketing, finance/accounting and operations hiring. With a commitment to excellence and a deep understanding of market trends, Naviga Recruiting & Executive Search helps organizations build high-performing teams and navigate complex workforce challenges. Naviga Recruiting & Executive Search specializes in U.S. Hiring for Global Businesses.
$51k-78k yearly est. 60d+ ago
Revenue Operations Analyst
Home Infusion Solutions 4.6
Operations analyst job in Charlotte, NC
Home Solutions is seeking a Revenue OperationsAnalyst to join our fast growing team. In this role, you'll collaborate with cross-functional teams to turn data into strategy, enhancing business performance, partner outcomes, and overall profitability. By combining analytical rigor with marketing insights, you'll streamline processes, elevate decision-making, and create value across the business.
This role is ideal for someone early in their career who's eager to build strong analytical and operational skills while learning from experienced colleagues.
Home Solutions' mission is to simplify home services for homeowners and contractors. Our vision is to build the #1 digital distribution platform for researching, financing, and purchasing home services. We're only just scratching the surface of the possibilities in this space-and you'll play a key role in helping us grow.
Your Day-to-Day
Provide insights through analysis of revenue, conversion, and performance data to drive business decisions, partnership negotiations, and financial results
Collaborate with partnerships and marketing teams to drive partner growth, inform optimization strategies, and support seamless partner onboarding
Own key operational initiatives and identify opportunities to improve efficiency and profitability across marketing channels, partners, and categories
Drive partner quality management, developing win-win strategies that fuel mutual growth
Leverage AI tools and automation to streamline reporting and accelerate decision-making
Build and maintain dashboards that surface critical KPIs for operations and partnerships teams, enabling focus, prioritization, and precision in execution
About You
1-3 years of experience in a highly analytical role-data analytics, consulting, finance, or strategy; marketing exposure is a bonus
Bachelor's degree in a quantitative field (e.g. economics, business, statistics, or similar) is preferred
AI-forward mindset; curious about using emerging tools to automate workflows and enhance insights
Comfortable with making real-time decisions based on large volumes of data, conducting ROI analysis, and presenting data and recommendations to senior team members on a regular basis
Proficient in Excel/Google Sheets and familiar with SQL; experience with BI tools like Tableau or Sigma is a plus
Energized by the intersection of marketing, analytics, and business performance
Thrive in fast-paced, ever-evolving environments where priorities shift and learning happens on the fly
Alignment with our core values: Grow Without Limits, Get After It, Act With Focus, and Build The Team
About Us
Launched in Fall 2017, Home Solutions targets the rapidly digitizing home services vertical and matches homeowners with the right service provider to meet their needs. Our purpose is simple: Simplify Home Services. We aspire to transform the way homeowners and end-service providers engage. Through our media, alerts, and brand solutions, Home Solutions has a proprietary audience of 47M+ homeowners and prime real estate in search engines. We are on a mission to make homeownership easier by creating high quality content that pairs consumers with providers in a range of related categories.
Home Solutions was incubated within Three Ships, a growth equity firm that launches and invests in digital companies, builds great leadership teams, and helps them rapidly scale. The Three Ships portfolio includes several businesses and over 50+ websites that help consumers navigate choices through online marketplaces. Headquartered in Raleigh and Charlotte, we are always looking to find the right people to help us continue to grow this business and place a high value on teammates with a growth mindset and a "get after it" mentality.
Why You Should Join Us
Results: Home Solutions is the fastest-growing marketplace company in the home services category.
Opportunity: Home services is a $600 billion market that largely still operates like it's 1999. During the next decade, we anticipate a huge digital transformation in the category, and marketplace companies will lead the way.
Ownership & Impact: We seek talented people with the desire to own and run parts of the business that drive company performance. Leadership is fully aligned and incentivized around our growth-focused mission.
Exposure & Learning: You will have a front-row seat in growing a business. Your teammates have built and sold companies, managed 100s of employees, and run campaigns with Fortune 500 brands. The opportunity to build new skills and learn from smart people is endless.
Career Growth: There is no cap on growth, promotions, or the opportunity to own and put your stamp on important projects. Prove your value and you will be rewarded accordingly.
Stability: We are privately owned, have no debt, and have significant cash to invest.
Fun: The team has a high bar for excellence, but also a real interest in each other and making work fun.
The Package
We offer a competitive base salary based on experience. As a full-time team member at Home Solutions, you'll also enjoy a comprehensive benefits package, including health, medical, and vision insurance, a 401(k) match, short-term disability coverage, and a cell phone reimbursement. Additionally, we support your well-being and growth with flexible time off, a bi-annual $500 Relax & Recharge bonus, a learning and development stipend, and a Charity Match program to give back to causes you care about.
EEOC Statement
All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or any other discriminatory factors. Please note that we do not provide immigration sponsorship for this role. All offers are subject to a background check.
$50k-77k yearly est. Auto-Apply 60d ago
Intern/Co-op - Commercial (Fall 2026)
Marathon Petroleum Corporation 4.1
Operations analyst job in Charlotte, NC
An exciting career awaits you At MPC, we're committed to being a great place to work - one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment. Marathon Petroleum Company LP (MPC) offers internship and co-op opportunities to high-performing college students who want meaningful hands-on experiences in their fields of study. The following core values guide MPC's approach to doing business: Safety & Environmental Stewardship, Integrity, Respect, Inclusion, and Collaboration. Interns and co-ops work side by side with experienced professionals as contributing members of diverse work teams who create value for the company's shareholders. MPC believes that how we conduct our business is just as important as the bottom line.
Responsibilities:
As an MPC Commercial intern, you could be placed within one of the departments as described below. Job shadowing and volunteer opportunities are available during internships.
Some travel may be required in each of these roles.
Scheduling:
We are seeking a detail-oriented Scheduling intern to support our team in optimizing resource allocation and production schedules. The Intern will be responsible for scheduling the delivery of light products, feedstocks, and biofuels by pipeline or waterborne transportation to third party and company locations to meet customer's demand (sales forecast). The intern will coordinate pipeline, barge and/or tanker movements for appropriate timing, batch size and sequence of product shipments to optimize the supply of the available products from refineries and terminals, while also minimizing transportation costs and ensuring quality. They will monitor inventories at terminals and refineries daily and adjust shipping schedules to avoid shortages and the use of excess working capital. Additionally, they will develop improved scheduling methods to efficiently utilize company resources, optimize inventory levels, and minimize transportation costs as well as coordinate the communications between terminals, Commercial, Exchange and Product Quality regarding any inventory or operational issue.
+ Desired major and or minor - Business Administration, Management, Marketing, Supply Chain, Logistics, Finance or other related disciplines.
Marketing:
Corporate Office-based interns will support the marketing team by analyzing market trends, consumer behavior, and competitive landscapes to identify growth opportunities. Your role will involve gathering and interpreting data, creating reports, and assisting in the development of marketing strategies and/or campaigns. This position offers hands-on experience in market research and data-driven decision-making within a dynamic Commercial environment. Interns will also be provided with the opportunity for exposure to various parts of our business such as: Product Quality, Governmental Affairs, Business Development, Terminal, Transport & Rail.
Field-based interns will spend most of their time in the field learning the job responsibilities of a Territory Manager. The intern may travel to various customer offices or dealer gasoline locations with a Territory Manager, assist in prospecting for new customers, and assume responsibility for projects/studies relating to station financials and operation. In addition, the intern will have the opportunity for exposure to different components of the Commercial organization and other corporate components such as: Product Quality, Governmental Affairs, Business Development, Terminal, Transport & Rail.
+ Desired major and or minor - Business Administration, Management, Marketing, Finance, Business Analytics or other related disciplines.
Analytics:
We are looking for a motivated Analytics Intern to support our data-driven initiatives and gain hands-on experience in the Commercial organization. The intern will assist in collecting, cleaning, and analyzing data to uncover trends and generate actionable insights. Key responsibilities include helping to create reports and dashboards, conducting preliminary data analysis, and supporting ongoing data-related projects. This role provides an excellent opportunity to learn from experienced analysts and contribute to real-world business decisions. Ideal candidates are detail-oriented, have strong analytical skills, and are eager to develop their expertise in data analysis and visualization.
Analytics interns could support one of the following groups/commodities: Data Analytics & Strategy (DAS), Prediction & Optimization, Commercial Risk, Pricing, Renewables, Liquified Petroleum Gas exports, Pet Coke/Sulfur, Natural Gas Liquids (NGL), and Petrochemicals.
+ Desired major and or minor - Business Administration, Management, Marketing, Supply Chain, Logistics, Finance, Business Analytics, Data Science or other related disciplines.
Coordinating:
We are seeking an organized and proactive Coordinating Intern to assist in managing and streamlining various operational and project-related tasks. The intern will support coordination efforts across departments, ensuring smooth communication and efficient execution of projects. Responsibilities include scheduling meetings, tracking project progress, preparing reports, and assisting with administrative tasks. This role offers a great opportunity to develop organizational and multitasking skills while contributing to the success of diverse projects. Ideal candidates should be detail-oriented, possess strong communication skills, and be eager to gain hands-on experience in project/program coordination.
+ Desired major and or minor - Business Administration, Management, Marketing, Supply Chain, Logistics, Finance, Business Analytics or other related disciplines.
Systems Support:
We are looking for a Systems Support Intern to assist in maintaining and troubleshooting our Commercial systems and applications. The intern will serve as the liaison between the Commercial organization and IT regarding application enhancements, bus/fixes, upgrade timing, life cycle management, new features, and overall usability of the system(s). This role offers valuable hands-on experience in Commercial systems support and application management while working closely with experienced professionals. The intern will leverage tools such as Tableau, Power BI, and Alteryx to provide end-users with better tools, access to data, and overall user experience. Ideal candidates should have strong problem-solving skills and a passion for customer service.
+ Desired major and or minor - Business Administration, Management, Marketing, Supply Chain, Logistics, Finance, Business Analytics, Data Science or other related disciplines.
Competencies:
Candidates should exhibit the following attributes: maturity, leadership abilities, outgoing personality, inquisitive, excellent communication skills, confidence, drive, vision, and strong analytical skills. The position requires proficiency in Microsoft Excel and Microsoft Word.
Qualifications:
+ Strong academic performance
+ Candidates must be authorized to work in the US on a full-time indefinite basis without the need for employment visa sponsorship now or in the future.
+ Concurrent enrollment in a bachelor's degree (or higher) seeking program for the duration of the experience
+ Military experience a plus
+ Must be able to provide reliable transportation to and from place of work
+ Availability to work 40 hours per week
+ MIN - $20.19 per hour / MAX - $25.24 per hour
Learn more about Marathon Petroleum's benefits at *********************
As an energy industry leader, our career opportunities fuel personal and professional growth.
Location:
Findlay OH Main Bldg
Additional locations:
Charlotte, North Carolina
Job Requisition ID:
00018784
Location Address:
539 S Main St
Education:
Employee Group:
Full time
Employee Subgroup:
Intern
Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant, click here (*********************************************************************************************************************************** . If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at *************************************** . Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation. Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at ************************* .The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program. Equal Opportunity Employer: Veteran / Disability
We will consider all qualified Applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. In reviewing criminal history in connection with a conditional offer of employment, Marathon will consider the key responsibilities of the role.
About Marathon Petroleum Corporation
Marathon Petroleum Corporation (MPC) is a leading, integrated, downstream energy company headquartered in Findlay, Ohio. The company operates the nation's largest refining system. MPC's marketing system includes branded locations across the United States, including Marathon brand retail outlets. MPC also owns the general partner and majority limited partner interest in MPLX LP, a midstream company that owns and operates gathering, processing, and fractionation assets, as well as crude oil and light product transportation and logistics infrastructure.
$20.2-25.2 hourly 60d+ ago
Motor Operated Valve (MOV) Analyst
Riley Power Group
Operations analyst job in Rock Hill, SC
Riley Power group, LLC is a full-service maintenance and capital construction services company headquartered in Rock Hill, SC. We work nationwide on some of the most challenging, exciting construction and maintenance projects in the industrial sector. We are currently hiring a skilled Motor Operated Valve Analyst for multiple positions in the US. If you are a hardworking person who possesses the skills and ability to perform the job as outlined below, we would love to hear from you! Essential Functions of this position may include but are not limited to:
Responsible for review of MOV diagnostic test data for assurance that the MOV will perform within specified design basis limits.
Please note that the essential job functions listed above are not intended to be all-encompassing. Employee may be asked to perform tasks which are not listed in this description but may also be considered essential for employment.
Qualification, education, and experience requirements:
Individual demonstrating proficiency in the review and evaluation of MOV assembly performance.
Successful completion of Basic and Advanced Analysis training.
Must have a high school diploma or equivalent.
Successful candidate must possess the willingness and ability to complete and pass all pre-employment and employment screening requirements which may include but are not limited to: Practical skills, other medical, psychological (if required by site), background and substance abuse screening(s). Physical RequirementsLifting objects weighing 50 pounds to waist height and transporting a distance of 10 feet. Citizenship/ Work Authorization Requirements Must be a citizen of the US, its possessions or territories, or lawful permanent resident as defined by USC 1101(a)(20), or protected individual as defined by USC 1324b(a)(3) RPG participates in the eVerify program. Equal OpportunityRPG is an equal opportunity employer. We do not discriminate in employment on account of race, color, religion, national origin, citizenship status, criminal history, ancestry, age, sex, gender, sexual orientation, marital status, physical or mental disability, military status, or discharge from military service. RPG provides its services to many clients in their various business sectors who may have physical, mental, pre-employment screening and/ or citizenship requirements. These requirements are driven by contracts and/ or security requirements that RPG is required to adhere to, and which may vary between clients and their respective high-security industries. Misrepresentation or falsification of qualifications or background information is grounds for termination, denial of employment and/ or disqualification from future employment consideration.
$45k-69k yearly est. 60d+ ago
Salesforce Operations Analyst
MacLean Power Systems 4.1
Operations analyst job in Fort Mill, SC
To continually improve and enhance our Salesforce platform by gathering requirements and feedback and designing best practice solutions. Our Salesforce user experience is of great importance to us; therefore, a Salesforce Administrator should enjoy all aspects of user management, including support tickets, training, and designing solutions with user satisfaction a priority.
Job Duties
All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules
Identifying and gathering requirements, translating them into best practice, scalable solutions with a focus on exceptional user experience
Salesforce configuration changes, including (but not limited to) Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
Perform ad-hoc data loads (e.g., updating accounts from a CSV file)
Create and maintain technical documentation
Troubleshoot and resolve issues as they arise
User training and the creation of training materials
Proactive system maintenance, including security reviews, release updates, and health check
Experience and Education
Certified Salesforce Administrator or 1+years of experience with Salesforce Sales Cloud
Strong knowledge of Salesforce configuration and automation tools
Ability to work independently and manage tasks with minimal supervision
Excellent problem-solving and troubleshooting skills
Competencies/ Skills
Oral and written communication skills
Strategic thinking skills
Understanding of the sales life cycle
Proficiency with MS Excel
Experience with Conga Composer is a plus
$34k-48k yearly est. 3d ago
Compliance and Operational Risk Testing Analyst I
USAA 4.7
Operations analyst job in Charlotte, NC
**Why USAA?** At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
**The Opportunity**
We are seeking a **Compliance and Operational Risk Testing Analyst I** to improve our risk management framework. This role involves conducting high-quality testing, assessing control efficiency, and finding opportunities to improve compliance and operational risk practices. The ideal candidate will have 3+ years of testing/auditing experience, hands-on involvement with RCSA and PRCI risk assessments, and strong analytical skills to interpret complex data and trends. Excellent communication and interpersonal abilities are essential for collaborating with business partners and driving organizational improvements.
We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position can be based in one of the following locations: San Antonio, TX, Charlotte, NC or Tampa, FL.
Relocation assistance is **not** available for this position.
**What you'll do:**
+ Develop clear steps to test and evaluate compliance with relevant policies, procedures, and regulations.
+ Review formal and informal processes and controls to resolve how effective they are.
+ Perform independent testing with minimal guidance to evaluate operational and compliance risks.
+ Prepare detailed, objective documentation to support findings and conclusions.
+ Complete assigned testing activities on time and with a high standard of quality.
+ Gather information, analyze data trends, identify root causes, and share insights with the team and key partners.
+ Identify control gaps or weaknesses and recommend practical solutions.
+ Summarize testing results in accurate, concise written reports and ensure the quality and completeness of all deliverables.
+ Build and maintain strong working relationships with business partners and internal control teams (Audit, Risk & Compliance, Legal) to support teamwork across lines of defense.
+ Ensure risks related to business activities are accurately identified, monitored, and managed following established policies and procedures.
**What you have:**
+ Bachelor's degree required
+ Or 4+ additional years of relevant experience in place of a degree.
+ 4+ years of relevant professional experience.
+ Knowledge of regulatory data sources.
+ Strong skills in data analysis tools and techniques.
+ Understanding of industry regulations and compliance requirements.
+ Knowledge of testing methods and data analysis principles.
+ Proficiency with Microsoft Word, Excel, and PowerPoint.
**What sets you apart:**
+ **Three or more years of testing and auditing experience** , including designing testing methodologies, performing test plans, validating control effectiveness, and documenting results supported by clear root‑cause analysis.
+ **Hands-on risk assessment experience** , including conducting **Risk and Control Self‑Assessments (RCSA)** and **Process, Risk, and Control Identification (PRCI)** to evaluate control efficiency, assess inherent and residual risks, and recommend targeted improvements.
+ **Strong analytical, technical, and statistical capabilities** , with the ability to work with complex datasets, synthesize diverse information, identify significant trends, develop actionable insights, and support informed decision-making.
+ **Excellent verbal and written communication skills** , with the ability to translate complex or sensitive issues into clear, concise messaging tailored for various audiences, including senior leadership.
+ **Strong interpersonal and relationship‑building skills** , with ability to collaborate effectively with business partners, influence team members at multiple levels, and drive impactful change across the organization.
**Compensation range:** The salary range for this position is: $77,120 - $147,390 **.**
**USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).**
**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._
_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._
**If you are an existing USAA employee, please use the internal career site in OneSource to apply.**
**Please do not type your first and last name in all caps.**
**_Find your purpose. Join our mission._**
USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.
USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
California applicants, please review our HR CCPA - Notice at Collection (********************************************************************************************************** here.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
$77.1k-147.4k yearly 2d ago
Collaboration Operations Support Analyst
Bank of America 4.7
Operations analyst job in Charlotte, NC
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for the planning, development, and implementation of infrastructure solutions to meet specific deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and participating in projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems.
Position Summary:
The Collaboration Operations Support Analyst is responsible for the support of the Enterprise SharePoint Collaboration application platform. This role acts as application analyst who will be responsible for the day to day operations of the environment, critical client escalations and responsible for all production changes and new infrastructure deployments.
Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs.
Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal and professional standards.
Manage and support infrastructure applications and related data repositories on a day to day basis.
Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand.
Apply applicable information security procedures to maintain compliance across infrastructure applications.
Manages the performance of systems and services in terms of their contribution to business performance and their financial costs and sustainability.
Supports the development of continual service improvement plans to ensure the IT infrastructure adequately supports business needs.
Facilitates the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritization and initiation of action. Documentation of root causes and implementation of remedies to prevent future incidents.
Installs, configures and troubleshoots Application(s) used to support IT Services.
Acts as third level resources for Collaboration application(s).
Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolution .
On-Call support responsibilities (coverage nights & weekends).
Responsibilities:
Manages stability, resiliency, reliability, and performance of supported systems
Fulfills requests from business users and operations and communicates technical status updates with appropriate teams
Captures and translates business requirements into infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment
Supports change implementations, proactively identifies potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications
Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly
Provides release support when needed and manages engagement across audiences
Provides full lifecycle management of the infrastructure and application environments
Qualifications:
5+ years' experience with Microsoft SharePoint (2016, SE, & SP Online) & One Drive for Business & Teams.
5+ years Microsoft PowerShell and scripting technologies.
Experience with monitoring technologies (Splunk. SCOM & SiteScope).
Solid understanding of Active Directory, Server, Database (SQL) and networking technologies.
Experience with virtual platforms (client and server) and Microsoft Office products.
Capable of working effectively under a high pressure and demanding work environment.
Proven experience in problem identification, troubleshooting and resolution.
Excellent written and verbal communication skills.
Ability to effectively interface with key software/hardware partners such as Microsoft, AvePoint, etc.
Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset.
Desired Qualifications
ITIL Certification and in depth understanding of ITIL principles, functions and processes is a plus.
Server, Storage & Network experience.
Skills:
Innovative Thinking
Production Support
Result Orientation
Risk Management
Solution Design
Adaptability
Analytical Thinking
Collaboration
Influence
Solution Delivery Process
Architecture
Automation
DevOps Practices
Project Management
Stakeholder Management
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details
US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130) Pay and benefits information Pay range$78,600.00 - $134,300.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
$78.6k-134.3k yearly Auto-Apply 25d ago
Service Operations Coordinator
Biotage
Operations analyst job in Charlotte, NC
Biotage is seeking a Service Operations Coordinator to play a vital role in ensuring the continued success of Biotage's service operations by providing logistical and administrative support to the North American Service team. Scope of Responsibility The Service Operations Coordinator serves as a critical hub for Biotage's service operations, ensuring that repair, installation, and maintenance activities are executed efficiently and effectively. This role requires a strong focus on organization, communication, and collaboration to support both internal teams and external customers. The Service Operations Coordinator plays a key role in maintaining accurate records, managing logistical workflows, performing back office administrative tasks, and supporting internal and external Service teams to enhance customer satisfaction and operational excellence.
This position is hybrid based in Charlotte, NC. The requirement is at least 3 days at the Charlotte office. 2 days per week can be remote following an initial training/onboarding period.
Tasks and Responsibilities
Oversee the work order closure process, including accurate and timely creation of Sales Orders (SO) and invoicing of customers.
Manage all installation activities, including creation and tracking of installation work orders, overseeing installation schedules, confirming site preparedness, and coordinating post-installation activities.
Review and ensure completeness of Field Service Engineer (FSE) reports to initiate invoicing and spare parts replenishment in ERP and ServiceMax systems.
Act as a point of contact for individual customer support cases via phone and email, providing updates and escalating issues when necessary.
Coordinate service parts for field service work, utilizing Charlotte Service Stock (CSS) or expediting stock-out items through the Supply Organization.
Manage trunk stock replenishment to maintain adequate inventory levels for Field Service Engineers.
Maintain and update the service line items in the Biotage Americas backlog report to ensure accuracy and timeliness.
Represent the Service department during backlog meetings, expediting parts and resolving delays as needed.
Create and maintain clear, accurate records of service activities, parts transactions, and customer communications.
Collaborate with Field Service Engineers, Sales Representatives, and Applications Specialists to coordinate service activities and share relevant updates.
Manage data entry for service contracts and maintain an accurate installed base database.
Professionally represent Biotage in all communications to uphold a customer-focused approach and company reputation.
Perform additional tasks as assigned by Service Management to support departmental and organizational goals.
Role Specific Skills and Behaviors:
Exceptional attention to detail, ensuring accurate data entry and process adherence to exceed internal and external customer expectations.
Strong organizational and multitasking skills to manage competing priorities and maintain a seamless workflow in a fast-paced environment.
Clear and professional verbal and written communication skills, with the ability to effectively engage with customers, team members, and vendors.
Proficiency in interpreting and managing business and operational documents, such as service reports, invoices, work orders, and system-generated workflows.
Demonstrated ability to collect, organize, and analyze data to identify patterns, troubleshoot issues, and implement solutions that support service operations.
Collaborative mindset with the ability to work independently while supporting cross-functional teams to meet business objectives.
Advanced computer literacy, particularly in Microsoft Office Suite (Excel, Outlook, Teams), with proficiency in database and ERP systems. Familiarity with ServiceMax, Dynamics 365, or Salesforce is a strong plus.
Strong problem-solving skills with the ability to address customer concerns, manage service logistics, and ensure timely resolution of service activities.
Proven ability to prioritize tasks, streamline workflows, and maintain high levels of accuracy and efficiency in all aspects of the role
Education and Experience
Associates degree or equivalent preferred.
Strong organizational, planning, communication (oral and written), and customer service skills.
Three or more years of related experience and/or training.
Experience with Salesforce, ServiceMax, CRM, ERP systems, Dynamics 365, or other service reporting systems is a plus.
Physical Demands
LIGHT - Exert up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects.
Office environment: the noise level in the work environment is usually moderate.
Travel Required
Occasional travel may be required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
About Biotage
Biotage is a global supplier and solutions partner to a wide range of customers within drug discovery and development and analytical testing. With strong expertise in separation and purification technologies, and a focus on leveraging intelligent workflow solutions, we aim to efficiently support the advancement and protection of human health. Learn more at biotage.com.
Biotage offers a comprehensive benefits package including health, dental, and vision insurance as well as a 401k program w/ company match, paid parental leave and more!
Biotage is an equal opportunity employer, including veterans and individuals with disabilities.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact ************ or ************************ for assistance.
Department Sales & Marketing Locations Charlotte Apply for this job
Job opportunities
Applications Scientist - Biomolecules
Sales & Marketing • Charlotte, Boston/Salem
Account Manager - Italy
Sales & Marketing • Milan - Remote
Customer Service Manager
Sales & Marketing • Tokyo
More jobs
Charlotte
A unique career - Join us
$31k-46k yearly est. 8d ago
Compliance and Operational Risk Testing Analyst I
USAA 4.7
Operations analyst job in Charlotte, NC
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
We are seeking a Compliance and Operational Risk Testing Analyst I to improve our risk management framework. This role involves conducting high-quality testing, assessing control efficiency, and finding opportunities to improve compliance and operational risk practices. The ideal candidate will have 3+ years of testing/auditing experience, hands-on involvement with RCSA and PRCI risk assessments, and strong analytical skills to interpret complex data and trends. Excellent communication and interpersonal abilities are essential for collaborating with business partners and driving organizational improvements.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Charlotte, NC or Tampa, FL.
Relocation assistance is not available for this position.
What you'll do:
Develop clear steps to test and evaluate compliance with relevant policies, procedures, and regulations.
Review formal and informal processes and controls to resolve how effective they are.
Perform independent testing with minimal guidance to evaluate operational and compliance risks.
Prepare detailed, objective documentation to support findings and conclusions.
Complete assigned testing activities on time and with a high standard of quality.
Gather information, analyze data trends, identify root causes, and share insights with the team and key partners.
Identify control gaps or weaknesses and recommend practical solutions.
Summarize testing results in accurate, concise written reports and ensure the quality and completeness of all deliverables.
Build and maintain strong working relationships with business partners and internal control teams (Audit, Risk & Compliance, Legal) to support teamwork across lines of defense.
Ensure risks related to business activities are accurately identified, monitored, and managed following established policies and procedures.
What you have:
Bachelor's degree required
Or 4+ additional years of relevant experience in place of a degree.
4+ years of relevant professional experience.
Knowledge of regulatory data sources.
Strong skills in data analysis tools and techniques.
Understanding of industry regulations and compliance requirements.
Knowledge of testing methods and data analysis principles.
Proficiency with Microsoft Word, Excel, and PowerPoint.
What sets you apart:
Three or more years of testing and auditing experience, including designing testing methodologies, performing test plans, validating control effectiveness, and documenting results supported by clear root‑cause analysis.
Hands-on risk assessment experience, including conducting Risk and Control Self‑Assessments (RCSA) and Process, Risk, and Control Identification (PRCI) to evaluate control efficiency, assess inherent and residual risks, and recommend targeted improvements.
Strong analytical, technical, and statistical capabilities, with the ability to work with complex datasets, synthesize diverse information, identify significant trends, develop actionable insights, and support informed decision-making.
Excellent verbal and written communication skills, with the ability to translate complex or sensitive issues into clear, concise messaging tailored for various audiences, including senior leadership.
Strong interpersonal and relationship‑building skills, with ability to collaborate effectively with business partners, influence team members at multiple levels, and drive impactful change across the organization.
Compensation range: The salary range for this position is: $77,120 - $147,390.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
How much does an operations analyst earn in Huntersville, NC?
The average operations analyst in Huntersville, NC earns between $43,000 and $93,000 annually. This compares to the national average operations analyst range of $44,000 to $90,000.
Average operations analyst salary in Huntersville, NC