Operations analyst job description

This position supports the B2B eCommerce platform as a member of the Demand Solutions Team. The Demand Solutions team's focus is on designing, creating and maintaining direct eCommerce & digital capabilities that are easy to use, and that provide customers with the functionality they need to make doing business easy, while at the same time remaining competitive and profitable for Royal Canin.

The B2B Operations Analyst will lead and oversee the overall day to day site activities for the B2B eCommerce website to identify trends and optimizations that can bring efficiency to the website operations along with providing second level support. Additionally, this role will support the B2B product team to implement new features and enhancements to existing and new digital products.
What are we looking for?
Bachelor's degree from an accredited college/university 1-2 years of previous experience Basic - Intermediate knowledge of eCommerce software platforms and aptitude to learn Insite eCommerce & Salesforce Commerce Knowledge of project management practices and tools Ability to influence others to gain support and commitment for shared projects Basic industry experience as an eCommerce analyst or administrator Basic Experience on product backlog management and CIP Basic Experience working in project management methodologies Basic Experience gathering and documenting business requirements Experience working on the business side or closely with business partners in addition to IT experience Desirable: Basic Experience working in the pet food and/or pet health industry Basic Experience working on the business side or closely with business partners in addition to IT High volume, high availability, digital system design and analysis experience Product management and life cycle experience preferred Basic technical knowledge of systems: architecture, design patterns, and Data modelling Basic working knowledge of eCommerce, Order Management Systems (OMS) and CRM platforms Process basic technical understanding of web-based application architecture and environments



What will be your key responsibilities?
Manages the overall day to day site activities and operations for the B2B eCommerce platform which includes managing data exceptions as well as maintaining all necessary site settings. Collaborates with product teams to drive product performance by defining and analyzing metrics that support user journeys, providing proactive product feedback and challenging existing product capabilities. Analyzes and provides input needed for any requested system change/modification as well as the overall impact to the digital products. Develops an understanding and becomes SME of digital products to help define Royal Canin's current and future digital capabilities product roadmap, this includes evaluating existing digital products and comparing them against industry trends. Collect and monitor all issues reported through ticketing system as well as reporting trends to business and IT for future system and process enhancements Participate in the UAT and release management of changes to or new applications through thorough testing, debugging and user acceptance before planning and executing deployment into Production. Develop user documentation and conduct training for the business as required.



What can you expect from Mars?
Work with over 130,000 like-minded and talented Associates, all guided by The Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus.


#LI-AS1

#LI-Hybrid

CVS Health has an exciting new opportunity within the Grievances team in Scottsdale, AZ. As a Resolution Analyst - Med D you will be responsible for researching, resolving, and communicating any issues, questions, or concerns our patients and members have about their coverage and benefits provided through Medicare Part D.You will have the opportunity to work cross functionally with different departments within CVS Health to support the research into these members' issues. Once resolved you will be responsible for outreach to each member with a verbal and/or written response explaining the resolution of the issues.As you support our Med D members, we will support you by offering all the tools and resources you need in a collaborative team-based environment. Our goal is to ensure you can provide top tier service and resolution for our members. We use our own emphasis on quality as well as government mandated turnaround times to ensure we do our job effectively, always focusing on helping people on their path to better health.In order to be successful in this role you will need to be detail-oriented with proficient research skills and demonstrate the ability to analyze data, apply learnings, and construct a resolution in a timely manner. A successful Analyst is receptive to constructive feedback and flexible in adapting to change while effective in planning, prioritizing, and organizing their time and workload to achieve production goals and turnaround time requirements. Analysts are expected to close grievances cases daily, close 15-20 cases per week (depending on inventory) and close all cases within 25 days of TAT while maintaining the highest quality standards. In this position you will be measured by your ability to use your judgement to execute to reach these department goals. Additional responsibilities of the Resolution Analyst include creatively constructing written formal communication to members, multitasking and working with up to 15 various computer applications and documenting the issue and resolutions in the database, while adhering to the strict turnaround times established by the Center for Medicare and Medicaid Services (CMS).
Pay Range

The typical pay range for this role is:

Minimum: 40,560

Maximum: 81,100

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

- 2+ years of experience working within a customer service role on several computer applications and complex databases for research, including Microsoft Office products (Excel, Word, and Outlook).

COVID Requirements

COVID-19 Vaccination Requirement

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications

- Previous experience within Pharmacy Benefit Management (PBM) or pharmaceutical related industry.

Education

H.S or Equivalent

Business Overview

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

**Type of Requisition:** Regular

**Clearance Level Must Be Able to Obtain:** Top Secret

**Job Family:** Cyber Security

Seeking a SOC Analyst to join our team.

Uses data collected from a variety of cyber defense tools (e.g., IDS alerts, firewalls, network traffic logs) to analyze events that occur within their environments for the purposes of mitigating threats.

Interprets, analyzes, and reports all events and anomalies in accordance with computer network directives, including initiating, responding, and reporting discovered events.

Evaluates, tests, recommends, coordinates, monitors and maintains cybersecurity policies, procedures and systems, including access management for hardware, firmware and software

Ensures that cybersecurity plans, controls, processes, standards, policies and procedures are aligned with cybersecurity standards

Identifies security risks and exposures, determines the causes of security violations and suggests procedures to halt future incidents and improve security.

Develops techniques and procedures for conducting cybersecurity risk assessments and compliance audits, the evaluation and testing of hardware, firmware and software for possible impact on system security, and the investigation and resolution of security incidents such as intrusion, frauds, attacks or leaks.

Handles sensitive data for potential Classified and PII Spills.

Performs Social Engineering exercises routinely.

Performs Open Source Intelligence Research for proactive Indicator of Compromise Discoveries.

Provides guidance and leadership to less-experienced cybersecurity personnel.

DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 3 - 5+ years of experience

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.