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Operations analyst skills for your resume and career

Updated January 8, 2025
8 min read
Quoted experts
Hanna Kim Ph.D.,
Hanna Kim Ph.D.
Operations analyst example skills

To be an analyst, you need a mix of both hard and soft skills on your resume that demonstrate your effectiveness in streamlining business. For hard skills, you'll need a strong understanding of data analysis, experience using SQL, and you'll need to show your use and mastery of project management. Those hiring you will also want to know that you are well acquainted with business procedures.


When it comes to soft skills, operations analysts in general need to be strong communicators in order to portray their findings and suggestions well. They also need to ensure that they are client-focused by demonstrating their commitment to fulfilling client needs. Customer service is a surprisingly important skill for operations analysts.

Below we've compiled a list of the most critical operations analyst skills. We ranked the top skills for operations analysts based on the percentage of resumes they appeared on. For example, 10.1% of operations analyst resumes contained customer service as a skill. Continue reading to find out what skills an operations analyst needs to be successful in the workplace.

15 operations analyst skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how operations analysts use customer service:
  • Developed and implemented policies, procedures and materials to assure compliance with governmental regulations and to maximize efficiency and customer service
  • Schedule and manage other non-emergency customer requested work in a timely and cost effective manner to ensure superior customer service.

2. SQL

Here's how operations analysts use sql:
  • Collaborated with customers to create or modify complex customized Crystal Reports and SQL queries for rapid distribution to individual customer locations.
  • Applied Microsoft SQL and edited Industry Appendix documentation and guaranteed accuracy of product information and improved search functionality of websites.

3. Data Analysis

Here's how operations analysts use data analysis:
  • Monitored, maintained, and enhanced FC operations through various reporting tools using data analysis and measured business performance metrics.
  • Collaborate with senior managers to identify and solve a variety of issues and to clarify management objectives through data analysis.

4. Project Management

Here's how operations analysts use project management:
  • Researched, consulted and advised senior management on operations improvements, focused on product and project management, and customer engagement.
  • Lead project management assignments that delivered intended scope through strong organizational skills, deep business understanding, and strong technical mastery.

5. Process Improvement

Here's how operations analysts use process improvement:
  • Prepare and publish proposals that clearly define current system/process issues and provided analysis and recommendations that lead to process improvement initiatives.
  • Documented and optimized process improvements for complex business functions and deployed improvements - including any underlying back end business system changes.

6. Strong Analytical

Here's how operations analysts use strong analytical:
  • Utilized strong analytical, organizational and time management skills to research and resolve complex issues.
  • Showcased a flexible & detail oriented attitude along with strong analytical problem solving skills.

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7. Power Bi

Here's how operations analysts use power bi:
  • Developed Reports using Microsoft Power BI to easily identify work load for the construction team.
  • Fine-tuned for efficiency and performance Developed and published custom Power BI dashboards with interactive views, drill-downs, and trends.

8. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how operations analysts use windows:
  • Administered and performed vulnerability patching for a small group of windows servers used primarily for OCR recognition of customs documents.
  • Perform remote technical server/desktop support engineer capable of supporting multiple Windows environments including Active Directory within Retail Financial Services.

9. Salesforce

Salesforce is an American cloud-based software company based in San Francisco, California. This company provides customer relationship management services that enable the customers to be closer to the company. It gives the company detailed information about each customer, including marketing, sales, commerce, and services. Salesforce also helps market a product to attract more buyers, and helps win more customers by targeting the right audience.

Here's how operations analysts use salesforce:
  • Utilized the SalesForce system processing month-end financial reporting.
  • Manage over 160 accounts (New Jersey/Connecticut and New Orleans/Baton Rouge markets) using SalesForce platform for logging data.

10. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how operations analysts use data entry:
  • Performed data verification and certification; supervised data entry and data entry verification personnel and oversaw all Media Storage Facility operations.
  • Designed and developed data entry operational guidelines and training modules for new hires, staff development and cross-training initiatives.

11. Excellent Interpersonal

Here's how operations analysts use excellent interpersonal:
  • Result oriented Joint Application Development (JAD) Facilitator and meetings coordinator with excellent interpersonal skills.
  • Utilized excellent interpersonal, organizational, and time management skills.

12. Work Ethic

Here's how operations analysts use work ethic:
  • Received several company awards for customer service, attendance, performance and work ethic.
  • Promoted to a higher operations position because of increased knowledge and work ethic.

13. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how operations analysts use troubleshoot:
  • Collaborated with businesses to troubleshoot and identify process problems, researched possible solutions, recommended solutions and implemented new processes.
  • Coordinated server administration teams to troubleshoot emergency issues and communicated status to upper management on an hourly basis.

14. Excellent Organizational

Here's how operations analysts use excellent organizational:
  • Demonstrated excellent organizational skills by developing and maintaining tracking systems to monitor actions and meet deadlines.
  • Experience in working in a team environment as well as excellent organizational and time management skills.

15. Visualization

Here's how operations analysts use visualization:
  • Provided a customized visualization report to help executive team review business performance and make decisions.
  • Developed strategic planning and visualization network model to improve operations within waste management system.
top-skills

What skills help Operations Analysts find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on operations analyst resumes?

Hanna Kim Ph.D.

Associate Professor, Chair, Adelphi University

Considering the undergraduate anthropology curriculum, many colleges and universities try to cover at least 2-3 of the 4 major subfields of Anthropology in their curriculum.
I say "try to" as the reality is that having faculty in all 4 subfields is not possible for many reasons. (The 4 subfields are cultural anthropology, archeology, biological anthropology (sometimes physical anthropology), and anthropological linguistics. These subfields are mirrored in graduate school where students going for PhDs will be focused on 1 subfield.)

For undergraduates with an anthropology degree seeking employment, I can speak only from the faculty side, not the employer side. My students report these factors as relevant to their being hired (and accepted into competitive schools in museum studies, social work, law school, etc.:
Analytical skills; clear writing; ability to synthesize large amounts of reading and data into well-supported arguments and interpretations; open-mindedness toward different identities and ways of being.

A hugely important skill that anthropology graduates have is the ability to be presented with a complex situation or problem, and to be able to chart a plan on how to approach the problem, gather data and other necessary information to solve the problem, and then to come up with a solution or possible strategies. Too often, particularly in situations involving human behavior, what is needed is a stronger grasp of social and cultural factors that could impede the desired outcome. Students of anthropology know that ways of doing things, and even seeing and thinking, are profoundly influenced by categories of thought that are culturally situated. This means that problem solving has to consider a network of variables that have an impact on behavior. Anthropology students, I would argue, would embrace this complexity rather than be hesitant to acknowledge it in favor of a more expedient and, in the long run, less successful solution.

What soft skills should all operations analysts possess?

Hanna Kim Ph.D.

Associate Professor, Chair, Adelphi University

Important soft skills: strong emotional intelligence: Anthropology students with fieldwork experience, for example, from study abroad, field school, or a course/semester capstone or thesis project, know the challenges of conducting a project or being part of a team with a project goal. Being attuned towards one's interlocutors or colleagues, that is, being aware of and acting appropriately, whether to obtain rich fieldwork data or facilitate teamwork, are valuable skills. Successful fieldwork, even of short duration, tests one's skills of interaction in unfamiliar situations; of reading a situation that may be uncomfortable and strange to one's experience; of navigating power dynamics, and learning while doing when one does not have all the skills needed. The anthropology student who has emerged from the other side of fieldwork has acquired these abilities. I would say that anthropological fieldwork demands strong baseline soft skills in emotional intelligence, or what I might call a heightened awareness that how people react, behave, and perform rests on many factors. One learns from anthropology by paying attention to these factors (by discerning them through observation and not via assumptions) and understanding them in context rather than jumping to conclusions.

What hard/technical skills are most important for operations analysts?

Hanna Kim Ph.D.

Associate Professor, Chair, Adelphi University

Hard skills: being more than monolingual! In a globally connected marketplace where young people worldwide are learning and mastering the English language, their multilingualism makes them attractive hires for multinational or international companies. Anthropology students know the non-negotiable importance of knowing a fieldwork language to understand peoples and their cultures. The same would hold for the workplace: knowing one or more languages affords an employee not just possibilities for work assignments: such an employee, i.e., an anthropology graduate who values the connection of language and culture, is ideally suited to work on projects that demand sensitivity to cultural, social, historical, and political nuances. This includes those who work in international humanitarian groups as well as those who work in global finance.

What operations analyst skills would you recommend for someone trying to advance their career?

A.J. ArreguinA.J. Arreguin LinkedIn profile

Professor, Our Lady of the Lake University

The best thing for a student/graduate to do, if they're taking a gap year, would be to continue to enhance their skills in social media, marketing, and public relation writing by implementing practices to show progression in communicative methods when marketing a product/service/event or get a positive response/feedback to a well-organized campaign.

Students should volunteer with small/local businesses or create their brand (start a blog or become a niche social media influencer) to practice and build on their experience. Once the student/graduate does that, they should keep a weekly log with analytics to help them understand how to improve moving forward. This will be beneficial when applying for a communication/public relations job during an interview. The degree gets the student/graduate the talk, but the experience lands them the job.

What type of skills will young operations analysts need?

Lise Abrams Ph.D.Lise Abrams Ph.D. LinkedIn profile

Professor of Linguistics and Cognitive Science; Coordinator of Cognitive Science, Pomona College

Given the ever-increasing diversity of the workforce, graduates will need to work effectively with heterogeneous groups of people and be able to conceptualize problems from multiple perspectives. Solving today's and future problems requires critical thinking and analysis skills, and graduates will also need to do their part in promoting the accurate dissemination of knowledge. Majors like experimental psychology and cognitive science give their graduates the tools to better understand human behavior through a scientific lens.

What technical skills for an operations analyst stand out to employers?

Carolyn Cousin Ph.D.Carolyn Cousin Ph.D. LinkedIn profile

Professor, University of the District of Columbia

In biology, you must have skills in molecular biology or biotechnology. You must be able to analyze data and relate it to the known literature which is obtained mainly from refereed journal articles in the field. You must have exceptional writing skills. No one has the time to teach you how to write.

List of operations analyst skills to add to your resume

Operations analyst skills

The most important skills for an operations analyst resume and required skills for an operations analyst to have include:

  • Customer Service
  • SQL
  • Data Analysis
  • Project Management
  • Process Improvement
  • Strong Analytical
  • Power Bi
  • Windows
  • Salesforce
  • Data Entry
  • Excellent Interpersonal
  • Work Ethic
  • Troubleshoot
  • Excellent Organizational
  • Visualization
  • HR
  • KPIs
  • Management System
  • CRM
  • Pivot Tables
  • Financial Reports
  • Business Processes
  • Operational Support
  • SharePoint
  • Linux
  • Customer Satisfaction
  • Java
  • Math
  • Securities
  • Reconciliations
  • Strong Customer Service
  • Data Collection
  • Technical Support
  • VBA
  • Data Integrity
  • National Security
  • External Clients
  • Analytical Support
  • Operational Issues
  • Sigma
  • Unix
  • Problem Resolution
  • Financial Analysis
  • Due Diligence
  • SME
  • User Acceptance
  • ACH

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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