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Operations analyst skills for your resume and career

To be an analyst, you need a mix of both hard and soft skills on your resume that demonstrate your effectiveness in streamlining business. For hard skills, you'll need a strong understanding of data analysis, experience using SQL, and you'll need to show your use and mastery of project management. Those hiring you will also want to know that you are well acquainted with business procedures.
When it comes to soft skills, operations analysts in general need to be strong communicators in order to portray their findings and suggestions well. They also need to ensure that they are client-focused by demonstrating their commitment to fulfilling client needs. Customer service is a surprisingly important skill for operations analysts.
15 operations analyst skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Developed and implemented policies, procedures and materials to assure compliance with governmental regulations and to maximize efficiency and customer service
- Schedule and manage other non-emergency customer requested work in a timely and cost effective manner to ensure superior customer service.
2. SQL
- Collaborated with customers to create or modify complex customized Crystal Reports and SQL queries for rapid distribution to individual customer locations.
- Applied Microsoft SQL and edited Industry Appendix documentation and guaranteed accuracy of product information and improved search functionality of websites.
3. Data Analysis
- Monitored, maintained, and enhanced FC operations through various reporting tools using data analysis and measured business performance metrics.
- Collaborate with senior managers to identify and solve a variety of issues and to clarify management objectives through data analysis.
4. Project Management
- Researched, consulted and advised senior management on operations improvements, focused on product and project management, and customer engagement.
- Lead project management assignments that delivered intended scope through strong organizational skills, deep business understanding, and strong technical mastery.
5. Process Improvement
- Prepare and publish proposals that clearly define current system/process issues and provided analysis and recommendations that lead to process improvement initiatives.
- Documented and optimized process improvements for complex business functions and deployed improvements - including any underlying back end business system changes.
6. Strong Analytical
- Utilized strong analytical, organizational and time management skills to research and resolve complex issues.
- Showcased a flexible & detail oriented attitude along with strong analytical problem solving skills.
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- Developed Reports using Microsoft Power BI to easily identify work load for the construction team.
- Fine-tuned for efficiency and performance Developed and published custom Power BI dashboards with interactive views, drill-downs, and trends.
8. Windows
Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.
- Administered and performed vulnerability patching for a small group of windows servers used primarily for OCR recognition of customs documents.
- Perform remote technical server/desktop support engineer capable of supporting multiple Windows environments including Active Directory within Retail Financial Services.
9. Salesforce
Salesforce is an American cloud-based software company based in San Francisco, California. This company provides customer relationship management services that enable the customers to be closer to the company. It gives the company detailed information about each customer, including marketing, sales, commerce, and services. Salesforce also helps market a product to attract more buyers, and helps win more customers by targeting the right audience.
- Utilized the SalesForce system processing month-end financial reporting.
- Manage over 160 accounts (New Jersey/Connecticut and New Orleans/Baton Rouge markets) using SalesForce platform for logging data.
10. Data Entry
Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.
- Performed data verification and certification; supervised data entry and data entry verification personnel and oversaw all Media Storage Facility operations.
- Designed and developed data entry operational guidelines and training modules for new hires, staff development and cross-training initiatives.
11. Excellent Interpersonal
- Result oriented Joint Application Development (JAD) Facilitator and meetings coordinator with excellent interpersonal skills.
- Utilized excellent interpersonal, organizational, and time management skills.
12. Work Ethic
- Received several company awards for customer service, attendance, performance and work ethic.
- Promoted to a higher operations position because of increased knowledge and work ethic.
13. Troubleshoot
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
- Collaborated with businesses to troubleshoot and identify process problems, researched possible solutions, recommended solutions and implemented new processes.
- Coordinated server administration teams to troubleshoot emergency issues and communicated status to upper management on an hourly basis.
14. Excellent Organizational
- Demonstrated excellent organizational skills by developing and maintaining tracking systems to monitor actions and meet deadlines.
- Experience in working in a team environment as well as excellent organizational and time management skills.
15. Visualization
- Provided a customized visualization report to help executive team review business performance and make decisions.
- Developed strategic planning and visualization network model to improve operations within waste management system.
5 Operations Analyst resume examples
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What skills help Operations Analysts find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want.
What skills stand out on operations analyst resumes?
Hanna Kim Ph.D.
Associate Professor, Chair, Adelphi University
I say "try to" as the reality is that having faculty in all 4 subfields is not possible for many reasons. (The 4 subfields are cultural anthropology, archeology, biological anthropology (sometimes physical anthropology), and anthropological linguistics. These subfields are mirrored in graduate school where students going for PhDs will be focused on 1 subfield.)
For undergraduates with an anthropology degree seeking employment, I can speak only from the faculty side, not the employer side. My students report these factors as relevant to their being hired (and accepted into competitive schools in museum studies, social work, law school, etc.:
Analytical skills; clear writing; ability to synthesize large amounts of reading and data into well-supported arguments and interpretations; open-mindedness toward different identities and ways of being.
A hugely important skill that anthropology graduates have is the ability to be presented with a complex situation or problem, and to be able to chart a plan on how to approach the problem, gather data and other necessary information to solve the problem, and then to come up with a solution or possible strategies. Too often, particularly in situations involving human behavior, what is needed is a stronger grasp of social and cultural factors that could impede the desired outcome. Students of anthropology know that ways of doing things, and even seeing and thinking, are profoundly influenced by categories of thought that are culturally situated. This means that problem solving has to consider a network of variables that have an impact on behavior. Anthropology students, I would argue, would embrace this complexity rather than be hesitant to acknowledge it in favor of a more expedient and, in the long run, less successful solution.
What soft skills should all operations analysts possess?
Hanna Kim Ph.D.
Associate Professor, Chair, Adelphi University
What hard/technical skills are most important for operations analysts?
Hanna Kim Ph.D.
Associate Professor, Chair, Adelphi University
What operations analyst skills would you recommend for someone trying to advance their career?
Students should volunteer with small/local businesses or create their brand (start a blog or become a niche social media influencer) to practice and build on their experience. Once the student/graduate does that, they should keep a weekly log with analytics to help them understand how to improve moving forward. This will be beneficial when applying for a communication/public relations job during an interview. The degree gets the student/graduate the talk, but the experience lands them the job.
What type of skills will young operations analysts need?
Professor of Linguistics and Cognitive Science; Coordinator of Cognitive Science, Pomona College
What technical skills for an operations analyst stand out to employers?
List of operations analyst skills to add to your resume
The most important skills for an operations analyst resume and required skills for an operations analyst to have include:
- Customer Service
- SQL
- Data Analysis
- Project Management
- Process Improvement
- Strong Analytical
- Power Bi
- Windows
- Salesforce
- Data Entry
- Excellent Interpersonal
- Work Ethic
- Troubleshoot
- Excellent Organizational
- Visualization
- HR
- KPIs
- Management System
- CRM
- Pivot Tables
- Financial Reports
- Business Processes
- Operational Support
- SharePoint
- Linux
- Customer Satisfaction
- Java
- Math
- Securities
- Reconciliations
- Strong Customer Service
- Data Collection
- Technical Support
- VBA
- Data Integrity
- National Security
- External Clients
- Analytical Support
- Operational Issues
- Sigma
- Unix
- Problem Resolution
- Financial Analysis
- Due Diligence
- SME
- User Acceptance
- ACH
Updated January 8, 2025