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Top Operations Analyst Skills

To be an analyst, you need a mix of both hard and soft skills on your resume that demonstrate your effectiveness in streamlining business. For hard skills, you'll need a strong understanding of data analysis, experience using SQL, and you'll need to show your use and mastery of project management. Those hiring you will also want to know that you are well acquainted with business procedures.

When it comes to soft skills, operations analysts in general need to be strong communicators in order to portray their findings and suggestions well. They also need to ensure that they are client-focused by demonstrating their commitment to fulfilling client needs. Customer service is a surprisingly important skill for operations analysts.

Below we've compiled a list of the most important skills for an operations analyst. We ranked the top skills based on the percentage of operations analyst resumes they appeared on. For example, 12.3% of operations analyst resumes contained customer service as a skill. Let's find out what skills an operations analyst actually needs in order to be successful in the workplace.

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The six most common skills found on Operations Analyst resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how Customer Service is used in Operations Analyst jobs:
  • Developed and implemented policies, procedures and materials to assure compliance with governmental regulations and to maximize efficiency and customer service
  • Schedule and manage other non-emergency customer requested work in a timely and cost effective manner to ensure superior customer service.
  • Analyze contractual commitments in customer service request to identify and document logistics related support necessary to fill customer request.
  • Developed new routing strategies for 15 trucking operations to significantly improve productivity and customer service while improving driver moral.
  • Interacted with end-users and provided superior customer service and technical assistance to insure compliance with their operational needs.
  • Maintain quality results by performing post implementation quality audits to ensure integrity, adhering to customer service standards.
  • Formed vision and documented processed of managing overall customer service experience for external Buyers and wholesale partners.
  • Provided action oriented customer service in a timely and collaborative fashion to both internal and external partners.
  • Interacted with Guest through various Marketing and Property events to ensure operational success of customer service initiatives.
  • Provide recommendations on Exceptional Customer Service techniques, cost analysis, system enhancements, and operational procedures.
  • Managed assign phone period assignments and effectively ensured uninterrupted high level of customer service satisfaction is attained.
  • Designed, automated and implemented major production systems and procedures to improve customer service response time.
  • Provided ongoing support services and safety development instruction to improve customer services and quality of performance.
  • Provide exemplary customer service by receiving, analyzing, researching and seeking resolution to assigned inquiries.
  • Provided operational support to other company departments including Customer Service, Sales and Integrated Solutions.
  • Provided excellent customer service to financial institutions, governmental agencies, and the Treasury as needed
  • Provided superior customer service through effective communication, with special attention to escalated cases.
  • Provided support to account administration, customer service, cash management and settlement departments.
  • Monitored inbound and outbound customer service call performance to ensure efficient and problem-free operations.
  • Managed customer service requests for returned material authorizations and customer information requests for reliability.

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2. SQL

high Demand

Here's how SQL is used in Operations Analyst jobs:
  • Collaborated with customers to create or modify complex customized Crystal Reports and SQL queries for rapid distribution to individual customer locations.
  • Applied Microsoft SQL and edited Industry Appendix documentation and guaranteed accuracy of product information and improved search functionality of websites.
  • Demonstrated technical competencies by performing complex data administration, including extensive SQL query functions.
  • Partnered with a SQL developer to launch an automated associate productivity reporting tool.
  • Developed SQL queries to audit successful migration between enterprise subscription billing platform.
  • Developed ASP.net internal customer website capable of querying SQL settlement databases.
  • Monitored SQL database activity and automated systems.
  • Created/monitored/updated SQL jobs and stored procedures.
  • Conducted overall data stewardship for the Society's membership data including regular design, creation and optimization of custom SQL queries.
  • Led project on building a data warehouse for operations data including providing all SQL scripts and definitions for the star schema.
  • Maintained and supported the Magic Total Service Desk 7.0-7.53 Web Application and the associated SQL 2000 database on Windows 2000 Servers.
  • Used SQL and Oracle to research databases, create reports and extract targeted data from SBO2000 (BOA loan database).
  • Preformed moderate to complex queries using SQL; applies proficient understanding of database tables, relations, data types and values.
  • Improved overall department report request turnaround time and standardized output by creating SQL scripts, SQL jobs and Crystal Report templates.
  • Worked closely with clients to ensure exceptional service delivery * Creating reports using SQL queries produced from work-flow data store for clients
  • Lead a team of three to transition the Construction Division into the corporate wide SQL server database (Opp Track).
  • Created push-button reports to automate SQL queries, perform common statistical analyses, summarize results, and create management graphics.
  • Write, run and test queries using SQL on Oracle databases in order to provide information from CSG billing system.
  • Restructured large amounts of data with query table joints using SQL commands into a usable format for analysis and reporting.
  • Perform SQL DBA responsibilities for multiple SQL databases, including configuration, optimization, backups, and new database implementation.

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3. Data Analysis

high Demand

Here's how Data Analysis is used in Operations Analyst jobs:
  • Monitored, maintained, and enhanced FC operations through various reporting tools using data analysis and measured business performance metrics.
  • Collaborate with senior managers to identify and solve a variety of issues and to clarify management objectives through data analysis.
  • Created and implemented semi-automated methods for large-scale reconciliation independently, thereby enhancing efficiency and reliability of data analysis.
  • Support general operations, data management, customer service, data analysis, issue identification and resolution.
  • Provided data analysis and management for material planning functions for the conversion of an operational system.
  • Identified risk factors and trends of potentially fraudulent activities utilizing technical data analysis and statistical interpretation.
  • Performed data analysis for project budgets and identify cost efficacy opportunities while ensuring quality of work.
  • Performed data analysis studies to identify potential time and money saving process improvements across multiple departments.
  • Led data analysis for Managing Director's Quarterly Quality Project Review and Annual Portfolio Quality Review.
  • Monitor integration performance metrics and conduct data analysis to understand user behavior and product performance.
  • Leveraged various human resource databases and software to perform data analysis and trends analysis.
  • Performed quality assurance tests and data analysis to identify inefficiencies and prevent incident.
  • Produced team documentation data analysis of critical processes tracking and service level agreements.
  • Supported strategic decision-making through data analysis and presenting findings to senior level management.
  • Participate on virtual meetings to provide knowledge/information about systems and data analysis.
  • Compiled reports on operational readiness, which included statistical and data analysis.
  • Participate in Claim strategic initiative projects by providing insight and data analysis.
  • Identified product-related issues and suggested areas for improvement through recurring data analysis.
  • Engineered customized transportation solutions based on data analysis and market testing.
  • Used large data and optimization to minimize inventory and delivery options.

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4. Project Management

high Demand

Here's how Project Management is used in Operations Analyst jobs:
  • Researched, consulted and advised senior management on operations improvements, focused on product and project management, and customer engagement.
  • Lead project management assignments that delivered intended scope through strong organizational skills, deep business understanding, and strong technical mastery.
  • Organized and managed collaborative sessions between cross functional teams, increasing communication and productivity utilizing operational excellence and project management disciplines.
  • Perform project management activities including creation and execution of test scripts and business documentation across platforms used within the group.
  • Supported five different groups in IT project management, business analysis, statistical analysis, process engineering and organizational planning.
  • Acted as the liaison for vendor technicians performing deployment operations and installs via company specific project management criteria.
  • Demonstrate successful project management by reducing costs, increasing customer satisfaction, improving communication and collaboration between departments.
  • Managed enterprise-wide projects for National Operations using Multi-Project Management methodology, including monitoring master schedules and milestones.
  • Project Management: Coordinate departmental response to ongoing merger-related bank conversions and report progress at all levels.
  • Lead and facilitate weekly Project Management and Financial Review meetings, to enhance operational decision making.
  • Delivered successful project management and oversaw 10,000+ accounts, performing audits, reviews and necessary revisions.
  • Maintained division's project methodology by ensuring proper integration of corporate project management office requirements.
  • Developed comprehensive project management plans that identify and address key issues impacting the business line.
  • Consulted with government clients on possible Project Management Techniques to improve Telecommunications project effectiveness.
  • Exhibited sound project management skills by managing the Customer Experience Matrix report automation project.
  • Provide technical leadership and technical project management for deployments of technologies by Operations team.
  • Support and actively manage paid media from an implementation and project management standpoint.
  • Provided project management and consultation on E-discovery projects for corporations and law firms.
  • Provided operational and project management analysis and support to the Professional Services department.
  • Project management and process implementation of archiving Health Risk Assessments for Medicare.

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5. Ensure Compliance

high Demand

Ensure compliance means that all the standards that have been set are being maintained. Making sure that all the policies are being followed also assists in ensuring compliance.

Here's how Ensure Compliance is used in Operations Analyst jobs:
  • Monitored settlement for high value institutional trading to ensure compliance with regulations pertaining to private placements transactions and initial public offerings.
  • Led numerous process improvement initiatives to improve capability and close gaps in operations to ensure compliance with state and federal regulations.
  • Administered biannual survey to all National Boards Of Pharmacy and other governing boards to ensure compliance with state-specific prescription regulations and guidelines
  • Conduct on-site inspections on inventory in foreign countries throughout the area of responsibility to ensure compliance with property management procedures.
  • Monitor and ensure compliance with all regulatory requirement, organizational standards, policies and procedures related to area of responsibility.
  • Research Analyst Analyzed, examined and validated consumer loan documentation to ensure compliance standards were followed.
  • Interfaced with retail auditors and store managers to ensure compliance with reporting and other operational procedures.
  • Documented all regulatory and company shipping requirements to ensure compliance with state and federal regulations.
  • Performed account audits and trend analysis to ensure compliance with state specific underwriting guidelines.
  • Conducted first line compliance/operational risk reviews to ensure compliance with laws and regulations.
  • Reviewed intermediary shareholder trading patterns to ensure compliance with governing rules and regulations.
  • Audited purchase requisitions in SAP to ensure compliance and savings opportunities were investigated.
  • Monitor regulatory activity to maintain compliance with records and document management laws.
  • Conducted system testing to ensure compliance with department specifications and quality standards.
  • Reviewed and revised operational procedures to ensure compliance to established standards.
  • Chaired management and supervisory meetings to ensure compliance with regulatory standards.
  • Monitor and analyze customer accounts to ensure compliance with regulations.
  • Developed audit routines to ensure compliance with underwriting guidelines.
  • Maintain compliance with applicable government security regulations.
  • Support account reconciliation processes to ensure compliance

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6. Business Process

high Demand

A business process is a group of tasks that are performed by people working in a business to attain a worthy product and to present it to their customers. A business process can also be defined as performing several steps to achieve a certain goal set by a company. Business processes need to set purposeful goals and the outcome of that goal should be clear.

Here's how Business Process is used in Operations Analyst jobs:
  • Work independently with stakeholders to accurately define system scope and objectives based on user needs and thorough understanding of business processes.
  • Participated as key member of division, analyzing and reporting various metrics, increasing efficiency and improving operational business processes.
  • Identified and provided recommendations on business processes to be automated and identified opportunities to eliminate or mitigate risk by automation.
  • Maintain open lines of communication between corporate executives and operations floor to ensure quality of business processes being integrated.
  • Possess knowledge of the Mortgage Lending Servicing Cash Operations process area; identify business process/system improvements that streamline operations.
  • Designed and conducted cross-functional continuous process improvement programs using business process modeling, process documentation and process improvement initiatives.
  • Analyze business processes in order to identify and recommend ways to improve efficiency and profitability across all departments.
  • Performed budgeting, variance analysis, monitoring and analyzing expenses and process flows and improvements to business processes.
  • Provided analysis and made recommendations for implementing PeopleSoft 8.4 purchasing module and business processes to Senior Management.
  • Improved business processes as liaison between management and field staff to insure timely delivery of essential documents.
  • Evaluated existing business processes and systems to identify program weaknesses and opportunities for improvement and consistency.
  • Reviewed business processes and application prototyping and provided business analysis and insight into best practice methodologies.
  • Facilitate the optimization of hotel performance by enhancing the alignment between business processes and information technology.
  • Work cross functionally with business process and business intelligence departments to create streamlined reporting and analysis dashboards
  • Installed, configured, maintained operating system servers in support of network and business processing requirements.
  • Analyze end-to-end supply chain business processes to understand points of failure and determine enhancement opportunities.
  • Coordinate internal and external activities with multiple vendors to drive efficiency and improve business processes.
  • Led requirement gathering sessions with Senior Management examining business processes to pinpoint compliance improvement areas.
  • Resolved business issues and recommended moderate levels of business process re-engineering to resolve business issues.
  • Conducted interviews, analyzed data, and dictated all informational aspects for business process analyses.

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7. Windows

high Demand

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how Windows is used in Operations Analyst jobs:
  • Administered and performed vulnerability patching for a small group of windows servers used primarily for OCR recognition of customs documents.
  • Perform remote technical server/desktop support engineer capable of supporting multiple Windows environments including Active Directory within Retail Financial Services.
  • Provided support for Windows and DOS-based systems, and also facilitated communication between remote sites and corporate location.
  • Facilitated Maintenance Release Windows including ensuring that all activities were completed and all stakeholders are notified.
  • Designed graphic representation of Windows server build infrastructure, presenting it senior engineers and managers.
  • Supported remote technicians with Windows server deployments, operating system builds and configuration.
  • Provided Day-to-day live-site investigations of our enterprise infrastructure of Windows and Linux servers.
  • Performed basic network administration functions for Windows 2003 via Microsoft Management Console.
  • Maintained operations of multiple computer systems utilizing Linux and Windows based servers.
  • Group Policy creation and modification in a Windows environment.
  • Published live and archived content using Windows Media Services
  • Maintained Windows servers and active directory accounts.
  • Installed and configured Windows based logistics systems.
  • Owned the role of monitoring, testing and troubleshooting of Windows NT and Windows 2000 servers in a distributed network environment.
  • Worked 3rd shift (10PM - 8AM) with primary responsibilities for various system and sub-system updates/changes on the weekend maintenance windows
  • Implemented nightly back-up of over 500 servers using Windows, AIX, Linux, and virtual machine (VMPK) technologies.
  • Used Microsoft Windows 2008 Active Directory to add/remove users from Windows Servers used to run monitoring and file transfer application.
  • Schedule and perform software installations and upgrades on Windows servers and workstations in accordance with established IS policies and procedures.
  • Act on various types of messages generated by Unix, Linux, Windows and certain applications on HP OpenView Operations.
  • Managed installation of PVCS on all platforms of operating systems (NT, WFW, OS/2, windows XX).

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8. Salesforce

high Demand

Salesforce is an American cloud-based software company based in San Francisco, California. This company provides customer relationship management services that enable the customers to be closer to the company. It gives the company detailed information about each customer, including marketing, sales, commerce, and services. Salesforce also helps market a product to attract more buyers, and helps win more customers by targeting the right audience.

Here's how Salesforce is used in Operations Analyst jobs:
  • Utilized the SalesForce system processing month-end financial reporting.
  • Manage over 160 accounts (New Jersey/Connecticut and New Orleans/Baton Rouge markets) using SalesForce platform for logging data.
  • Conduct SalesForce UAT for implementation within Banking Support and Mortgage Servicing teams.
  • Assumed role of SalesForce reporting specialist within the Operations reporting team.
  • Communicate and train sales team with platform and SalesForce upgrades.
  • Maintain SalesForce system data updates.
  • Increased agent efficiency by developing Knowledge Base in Salesforce, making current product information quickly accessible to agents.
  • Manage sales and renewal data accuracy and integrity of the assigned renewal book of business within Salesforce.com.
  • Collaborated with management to formulate Salesforce documentation and follow up procedures for satellite offices.
  • Processed customer orders and worked with salesforce to ensure quality customer service.
  • Allocate territory, account, and opportunity assignments within Salesforce.com.
  • Collaborated with regional leaders to establish hierarchies in Salesforce.
  • Determined requirements for Salesforce application to replace ACT.
  • Designed, implemented and maintained company Salesforce data model
  • Gather web-based questions from software application Salesforce.
  • Managed internal business systems including Salesforce.com.
  • Pull Reports for DC/NY/Chicago within Salesforce.com
  • Utilized Salesforce, Lexis Nexis, proprietary software and external programs to review and analyze potential client background and business history.
  • Designed Salesforce dance cards & dashboards displaying data compilations from hundreds of reports for Executive, Team and Account levels.
  • Monitor and resolve reports of abusive accounts in English, Russian, Ukrainian, and other languages within Salesforce.com.

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What type of skills will young graduates need when they enter the workforce in the coming years?

Jill Robinson Ph.D.

Professor, University of Redlands

The entertainment industry employs graduates from various disciplines, such as theatre, music, law, art, and business. The rapidly changing, consumer-driven demand reinforces the idea that students may well hold jobs not even invented yet. Those wishing to pursue more performance-based careers must bring more than talent and big dreams. They need patience and perseverance, as it can take years to make enough money to survive in this field, leaving many to work elsewhere while trying to get their foot in the door. They must have a flexible mindset to deal with inconsistent income and schedules that can change at a moment's notice. That flexibility also extends to openness for continuous learning beyond college and throughout their careers. The ability to network is critical, so current students should look for internships and volunteer activities to access those in the industry. Joining professional associations and working in event planning are other routes to expand networking opportunities. Show more

9. Data Entry

high Demand

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how Data Entry is used in Operations Analyst jobs:
  • Performed data verification and certification; supervised data entry and data entry verification personnel and oversaw all Media Storage Facility operations.
  • Designed and developed data entry operational guidelines and training modules for new hires, staff development and cross-training initiatives.
  • Developed and maintained a transfer-pricing database that reduced price-related billing errors and redundant data entry.
  • Edited field operations reports, performed data entry and maintained integrity of inventory database.
  • Maintained inventory, performed data entry, and managed confidential filing systems.
  • Created advanced data entry applications and excel reports from planning to implementation.
  • Administered Quality Case Review checklists to ensure accuracy of data entry.
  • Completed Antenna registrations and data entry for internal and external customers.
  • Performed complex data entry requiring verification of customer information.
  • Implemented tracking application to support enrollment data entry accuracy.
  • Required attention to numeric detail regarding data entry.
  • Conduct CRO database audits to ensure adherence to practicing guidelines and data entry accuracy; report and follow-up on database findings.
  • Supervised the medical A/R, medical A/P, Medical Equipment Property tax and medical booking clerks for data entry and accuracy.
  • Interpret, review criteria, data entry, QA review, billing analysis for motor vehicle accident relatedness and contract analysis.
  • Developed LOB (line of business) applications relating to data entry, ensuring data integrity, and enabling reporting.
  • Performed daily detailed data entry and order processing of $20,000 to $60,000 worth of production & manufacturing.
  • Work with the billing department on data entry, WIP reports, Invoice status and improving the process.
  • Processed, managed and approved promotional claims through data entry, reporting, invoicing, and rebate distribution.
  • Resolve problems related to correct data entry procedures, but may have to refer unusual problems to manager.
  • Run reports and other analysis as needed Assist with data entry tasks as needed Other duties as assigned

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10. Special Projects

high Demand

Those tasks that are given to the star performer of the organization are termed "special projects". These special projects are designed to add value to the organization and achieve high level goals. Employees who are part of special projects get to learn new skills and apply their existing skills differently. It also allows them to connect with colleagues working in another department.

Here's how Special Projects is used in Operations Analyst jobs:
  • Completed special project assignments to identify opportunities for enhancing conversion options within the call center and managed appropriate workforce staff roster.
  • Perform cost and profitability analysis of proposed special projects for upper management along with make recommendations based on my findings.
  • Conducted special projects and initiatives, including establishing quality assurance procedures and revising internal policies and procedures.
  • Analyzed Pension Finance special projects, including reviewing testing output, reconciliations of accounts and expense calculations.
  • Assisted with special projects/studies, including participation in an Army Aviation Capability Based Assessment/Functional Needs Analysis study.
  • Performed financial planning, forecasting, and analysis associated with special projects for Operations and Administration.
  • Complete special projects as needed to support executive decision making, budget development and performance management.
  • Used special project assignments as professional development and growth opportunity for high performing direct reports
  • Secured smooth plan operations through bi-weekly status call and executed assigned special projects.
  • Participated in preparation for audits and contributed to other special projects as requested.
  • Participated in and managed special projects as assigned by supervisor or manager.
  • Participated in special projects as required and performed additional duties as assigned.
  • Provide administrative and special projects support to the Operations Analysis Manager.
  • Collaborated with Product Management and Publisher Relations departments on special projects.
  • Analyzed and determined special projects viability by conducting cost benefit analysis.
  • Participated in and administered Special Projects as needed for business purposes.
  • Managed special projects and produced activity analysis of call traffic.
  • Provided managerial staff with consistent and accurate special project updates.
  • Participate in special projects as directed by management.
  • Performed special projects as directed by management.

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11. Financial Statements

high Demand

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how Financial Statements is used in Operations Analyst jobs:
  • Performed detailed analysis of financial statements for 55 dialysis facilities, and used analysis to prepare monthly operating and management reports.
  • Produced consolidated monthly, quarterly and annual financial statements and provided commentary on results versus budget and forecast.
  • Managed the preparation of all monthly, quarterly and annual statutory financial statements for Selective Insurance Company.
  • Determined a marketing strategy changes by reviewing operating and financial statements and departmental sales records.
  • Collaborated with firm auditor to produce audited financial statements and investor K-1 tax documents.
  • Created financial statements enabling monthly forecasting and analysis by account at each location.
  • Assisted with financial reporting including: financial statements and analysis of account data.
  • Review and determine accounting entries for financial statements that require urgent resolution.
  • Analyzed company's finances and generated financial statements for investor due diligence.
  • Implemented and analyzed metrics and financial statements to improve efficiency and productivity.
  • Prepared month-end financial statements and analyzed balance sheets and income statements.
  • Process Bankruptcy Modifications and Commercial loans while reviewing financial statements.
  • Reviewed monthly financial statements with month-end accountants for closing purposes.
  • Audit and reconcile weekly sales transactions against financial statements.
  • Analyzed and reconciled financial statements for daily trading activity.
  • Analyzed businesses financial statements and closing account.
  • Audited departmental financial statements and productivity reports.
  • Prepared monthly financial statements and audit reports.
  • Performed quality reviews of financial statements.
  • Created financial statements using Microsoft Excel.

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12. Business Partners

high Demand

Business partners are a group of people working together in a business and are shareholders in the earnings of the company. Business partners are equally responsible for running their company and also share an equal amount of profits made by the company.

Here's how Business Partners is used in Operations Analyst jobs:
  • Ensured quality image services, effective and efficient operations supported for the assigned area's internal business partners and external customer/clients.
  • Managed relationships with external and internal business partners by providing timely correspondence on pending issues to ensure proper resolution of problems.
  • Facilitated Daily Incident Review conference calls designed to notify business partners of system outage impact, resolutions and preventative measures.
  • Provided business partners with resolutions, insight, and recommendations relating to contract compliance enforcement and pharmacy operations provider manuals.
  • Work with various internal and external business partners to gather information needed to complete scheduled and/or unscheduled ATM activity.
  • Negotiated and implement contracts and contract modifications with vendors by collaborating with Amazon s customers and business partners.
  • Interacted extensively with prospective outside business partners and conducted risk analysis reports, ROI recommendations and accompanying presentations.
  • Monitored vendor relationships by coordinating quarterly HR vendor reviews and establishing relationships with new business partners and providers.
  • Worked extensively with various external mutual fund companies, regional business lines, and internal operational departments.
  • Collaborated with internal business partners and developed and documented business models based on internal procedures and controls.
  • Communicated with internal business partners to ensure accurate processing while providing the highest level of service.
  • Interfaced with internal customers and business partners to ensure accuracy and completeness of customer information databases.
  • Created reports in which provided guidance to business partners that is easily understood and articulated accordingly.
  • Monitor the data flow between internal and external business partners to maintain data accuracy and integrity.
  • Provide quality service and efficient operations support for internal business partners as well as customers.
  • Ensured quality service and effective operations support for internal business partners and/or external customers/clients.
  • Provide guidance to business lines on identify missing information to properly completing online forms.
  • Managed multiple cost saving initiatives through outsourcing of basic operations functions to business partners.
  • Communicated effectively updates to Business partners and change management targets on a monthly basis.
  • Collaborate with business partners on strategic projects to improve processes including trade flow management.

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13. Troubleshoot

high Demand

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how Troubleshoot is used in Operations Analyst jobs:
  • Collaborated with businesses to troubleshoot and identify process problems, researched possible solutions, recommended solutions and implemented new processes.
  • Coordinated server administration teams to troubleshoot emergency issues and communicated status to upper management on an hourly basis.
  • Performed general maintenance, tasks, troubleshoot and repair computer systems and peripheral equipment located throughout the organization.
  • Conducted research and troubleshoot request from supervisor and other areas regarding motor vehicle titles and registrations.
  • Define user requirements, perform user acceptance testing and or troubleshoot systems- related operational issues.
  • Provided comprehensive analysis to troubleshoot system and determine pathways for improved delivery and enhanced security.
  • Interacted constantly with these managers to help them analyze and troubleshoot operational problems.
  • Provided troubleshoot to any statistical irregularities that would hinder customer experience.
  • Performed user acceptance testing and/or troubleshoot systems-related operational issues.
  • Collaborate with different departments to troubleshoot discrepancies.
  • Research and troubleshoot problems within the area of my expertise, and share knowledge of processes and systems with other analysts.
  • Communicated with several key lines of business (LOB) partners to troubleshoot hardware and software malfunctions relative to cash management.
  • Analyzed and troubleshoot all issues related to existing reporting put in place to ensure all reports are accurate and error free.
  • Managed a variety of testing tools and techniques to troubleshoot and resolve complex technical problems associated with the business systems.
  • Work with the RAC Appeals vendor on system improvements * Troubleshoot technical issues on vendor software and interdepartmental PC issues.
  • Assist telecommuting employees in connectivity related issues - configure and troubleshoot Virtual Private Network, RSA tokens, VPN credentials.
  • Serve as administrator for the online membership application system to troubleshoot and correct exceptions in the account opening process.
  • Oversee the warehouse management system, training new users and working with IT to troubleshoot issues and test enhancements.
  • Assisted in Business to Business concierge services, assisted businesses to troubleshoot their problems and difficulties within their operations.
  • Utilized Linux, MySQL, and other networking tools to troubleshoot credit card servers, databases and network systems.

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14. Income

high Demand

Here's how Income is used in Operations Analyst jobs:
  • Analyzed Alternative Investments Fund accounts & fixed income portfolios for relationship officers and distributed daily reports to management for investment purposes.
  • Performed operations accounting for the proprietary trading group focusing on fixed income products by reconciling accounts and reporting on activity.
  • Reviewed loan modification decision for completeness and accuracy, file review included documents review, income calculations and coding.
  • Managed Fixed Income operations focused on daily verification of capital flows from different financial institutions in US and Europe.
  • Identified errors within borrowers files, modification errors, miscalculated of income, foreclosure errors, unjustified lending practices.
  • Coordinated settlement of domestic and international securities for equity and fixed income accounts with portfolio managers and traders.
  • Provided quotes and facilitate discussions regarding equity markets, fixed income markets, international markets and economic conditions.
  • Provided senior management with comprehensive analysis to assist identify key issues relating to maximization of income and profit.
  • Compile gaming industry analysis, gaming revenue comparisons, quarterly statements of income and month-end operating review.
  • Reviewed and analyzed fact-finding correspondence in order to adjudicate and determine Deductible Income and Discharge separations.
  • Managed mandatory and voluntary corporate action on fixed income and equities securities with no financial losses.
  • Confirmed and monitored all foreign fixed income trade activity and ensure accurate - timely settlement.
  • Provided operational leadership while administering all back-office functions for equity and fixed income portfolios.
  • Ensured timely and accurate execution of trade settlements and Fixed Income Derivatives transactions.
  • Supervised global income team in claiming, reconciling/accounting on corporate actions and dividends.
  • Managed Fixed Income and Equity trade accounts with heavy interaction with sales/trading representatives.
  • Provide diverse business functions for bank operations encompassing mutual fund income processing.
  • Integrated Canadian Fixed Income and Derivative assets into North American accounting system.
  • Loaded equity/fixed income trade details into system prior to account reconciliation.
  • Investigated and resolved trade discrepancies related to fixed income securities.

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15. CRM

average Demand

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how CRM is used in Operations Analyst jobs:
  • Provided leadership and design concepts for modification to registration process in CRM to streamline registration process and deliver membership based rates.
  • Executed projects across customer segmentation, automated credit adjudication, CRM system implementation, and new report generation.
  • Establish CRM parameters for call center to facilitate customer contact to co-ordinate equipment reclamation.
  • Provided daily operational and administrative support to the CRM Delivery team.
  • Utilize CRM system to maintain accurate client data, process sales orders or adjustments, and document pertinent transaction details.
  • Work with internal and external teams to provide data for Customer Relationship Marketing (CRM) programs by...
  • Provided software support for MS Office, CRM (Communications Resource Manager), and GroupWise Email.
  • Managed a large portfolio of business loans on servicing software and Customer relationship management (CRM).
  • Developed CRM concepts and strategies for retention of clients across multiple business lines through collaboration with stakeholders.
  • Performed database administration and created reports that involved data extraction from an open source CRM, Sugar.
  • Support the Customer Relationship Management Group (CRM) and provide feedback that improves CRM strategies.
  • Provided ERP solutions by collecting data for CRM, transportation projects, and work force needs.
  • Analyzed SAP and CRM databases to identify key areas for improvement in sales and support processes.
  • Implemented Sales, HR, Accounting, and CRM solutions for clients using Best software.
  • Operate internal CRM system by regularly updating clients & project information while creating monthly reports.
  • Imported customer information from marketing events into the CRM database to drive sales and marketing.
  • Use of Spectrum software as main monitoring tool and Pivotal as CRM and ticketing system.
  • Enhanced CRM system completion and developed segmentation strategy for two newly launched product sets.
  • Formulated reports to increase prospects creating an increase of admitted students based on CRM.
  • Utilize Microsoft Dynamics CRM to create incident reports for production batch processing issues.

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16. External Customers

average Demand

Here's how External Customers is used in Operations Analyst jobs:
  • Coordinated scheduled and emergency system procedures with internal and external customers, including application upgrades, hardware maintenance and online outages.
  • Provide exceptional customer service in a high volume incoming call center environment to internal and external customers including other banks.
  • Provided tool administration, operations, and support for the management of technical content aggregation and targeted to external customers.
  • Interacted primarily with internal personnel and external customers to create synergy to represent the organization on specific projects.
  • Developed, tested and implemented performance measurements for 135 internal and external customers with standards and customized reporting.
  • Maintained strong partnerships with internal and external customers by delivering accurate and timely customer support and issue resolution.
  • Implemented Service Recovery Program ensuring standard delivery of service recovery techniques solidifying internal and external customer retention.
  • Provide excellent written and oral communication to all internal and external customers regarding their request or questions.
  • Provide technical support and information to internal and external customers using our Electronic Case Filing System.
  • Supervised process for providing accurate information to all internal and external customer inquiries within the department.
  • Research, respond and document all correspondence from internal and external customer and provider community.
  • Increased customer satisfaction ranking by delivering quality, efficient service to internal and external customers.
  • Monitor data files to ensure timeliness and accuracy, working with internal/external customers to resolve discrepancies
  • Increase communication between departments to ensure quality service to both internal and external customers.
  • Created reporting for internal and external customers for workforce management and operational analysis.
  • Completed user testing for enhancements and improvements to systems used by external customers.
  • Assured internal and external customer reporting expectations remained at the highest standard.
  • Coordinated with internal and external customers to accommodate scheduling and installation requests.
  • Lead and administer complex technical support services to internal and external customers.
  • Evaluated credit reports, advising external customers in resolving derogatory credit issues.

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top-skills
What skills help Operations Analysts find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want. Get Started

Online Courses For Operations Analysts

One of the best ways to acquire the skills needed to be an operations analyst is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since operations analysts benefit from having skills like customer service, sql, and data analysis, we found courses that will help you improve these skills.

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Practical SQL Bootcamp for Data Analysts and Data Scientists
udemy
4.4
(668)

Master One of the Most In-Demand Skills for Data Analysts in 2020!...

Plan the Project as a Business Analyst
udemy
4.5
(1,391)

Increase your value as a Business Analyst by learning how to plan projects successfully without a Project Manager...

Operations Management A-Z: Business Processes and Systems
udemy
4.4
(551)

Operations Management: Supply Chain & Business Processes in Industry for Manufacturing and Services Organizations...

Business Analyst: Project Management Techniques and Tools
udemy
4.5
(2,834)

Learn project management techniques to increase your project success rate as a Business Analyst!...

Data Science with Databricks for Data Analysts
coursera

This specialization is intended for data analysts looking to expand their toolbox for working with data. Traditionally, data analysts have used tools like relational databases, CSV files, and SQL programming, among others, to perform their daily workflows. In this specialization, you will leverage existing skills to learn new ones that will allow you to utilize advanced technologies not traditionally linked to this role - technologies like Databricks and Apache Spark. By the end of this speciali...

Audit - Financial Statement
udemy
4.4
(956)

Learn the audit process from planning to audit report form a Certified Public Accountant (CPA)...

Help Desk Analyst
udemy
4
(307)

Boost your career with this course, pass the e-Learning course, and achieve your Help Desk Analyst certificate...

IBM Data Analyst Capstone Project
coursera

In this course you will apply various Data Analytics skills and techniques that you have learned as part of the previous courses in the IBM Data Analyst Professional Certificate. You will assume the role of an Associate Data Analyst who has recently joined the organization and be presented with a business challenge that requires data analysis to be performed on real-world datasets. You will undertake the tasks of collecting data from multiple sources, performing exploratory data analysis, data w...

Project Management Fundamentals
ed2go

Gain the skills you'll need to succeed in the fast-growing field of project management...

IBM Data Analyst
coursera

Gain the job-ready skills for an entry-level data analyst role through this eight-course Professional Certificate from IBM and position yourself competitively in the thriving job market for data analysts, which will see a 20% growth until 2028 (U.S. Bureau of Labor Statistics). Power your data analyst career by learning the core principles of data analysis and gaining hands-on skills practice. You'll work with a variety of data sources, project scenarios, and data analysis tools, including Excel...

The Data Analyst Course: Complete Data Analyst Bootcamp 2021
udemy
4.5
(1,626)

Complete Data Analyst Training: Python, NumPy, Pandas, Data Collection, Preprocessing, Data Types, Data Visualization...

The Complete Financial Analyst Training & Investing Course
udemy
4.5
(26,501)

Succeed as a Financial Analyst & Investor by Award Winning MBA Prof who worked @Goldman, in Hedge Funds & Venture Capital...

Project Management Applications
ed2go

Learn how to maximize your project's chance of success and become proficient at recruiting and empowering your project's team members...

Advanced SQL: MySQL Data Analysis & Business Intelligence
udemy
4.7
(1,968)

Master advanced SQL database coding w/ MySQL Workbench. My SQL course takes your SQL analysis skills to new heights!...

Accounting & Financial Statement Analysis: Complete Training
udemy
4.6
(8,636)

Accounting & Financial Ratio Analysis made easy. Learn important accounting skills that will get your foot in the door!...

Financial Modeling for Business Analysts and Consultants
udemy
4.4
(925)

Learn Financial Modeling in Excel that will allow you to participate in due diligence, strategy or turn around projects...

Project Management Fundamentals II
ed2go

Learn the essential skills that every project manager needs to successfully plan and manage projects...

The Complete Financial Analyst Course 2021
udemy
4.6
(57,731)

Excel, Accounting, Financial Statement Analysis, Business Analysis, Financial Math, PowerPoint: Everything is Included!...

SQL - Master Class For Data Analysis
udemy
4.7
(958)

Writing SQL Server queries for Data Analysis...

Modern Big Data Analysis with SQL
coursera

This Specialization teaches the essential skills for working with large-scale data using SQL. Maybe you are new to SQL and you want to learn the basics. Or maybe you already have some experience using SQL to query smaller-scale data with relational databases. Either way, if you are interested in gaining the skills necessary to query big data with modern distributed SQL engines, this Specialization is for you. Most courses that teach SQL focus on traditional relational databases, but today, more...

20 Most Common Skill For An Operations Analyst

Customer Service12.3%
SQL5.8%
Data Analysis5.8%
Project Management5.4%
Ensure Compliance3.5%
Business Process3.1%
Windows3.1%
Salesforce2.8%

Typical Skill-Sets Required For An Operations Analyst

RankascdescSkillascdescPercentage of ResumesPercentageascdesc
1
1
Customer Service
Customer Service
12.3%
12.3%
2
2
SQL
SQL
5.8%
5.8%
3
3
Data Analysis
Data Analysis
5.8%
5.8%
4
4
Project Management
Project Management
5.4%
5.4%
5
5
Ensure Compliance
Ensure Compliance
3.5%
3.5%
6
6
Business Process
Business Process
3.1%
3.1%
7
7
Windows
Windows
3.1%
3.1%
8
8
Salesforce
Salesforce
2.8%
2.8%
9
9
Data Entry
Data Entry
2.8%
2.8%
10
10
Special Projects
Special Projects
2.8%
2.8%
11
11
Financial Statements
Financial Statements
2.8%
2.8%
12
12
Business Partners
Business Partners
2.6%
2.6%
13
13
Troubleshoot
Troubleshoot
2.4%
2.4%
14
14
Income
Income
2.1%
2.1%
15
15
CRM
CRM
2%
2%
16
16
External Customers
External Customers
2%
2%
17
17
HR
HR
2%
2%
18
18
KPI
KPI
1.9%
1.9%
19
19
Technical Support
Technical Support
1.9%
1.9%
20
20
Management System
Management System
1.9%
1.9%
21
21
Private Equity
Private Equity
1.9%
1.9%
22
22
Pivot Tables
Pivot Tables
1.8%
1.8%
23
23
New Procedures
New Procedures
1.8%
1.8%
24
24
Operational Support
Operational Support
1.6%
1.6%
25
25
Sharepoint
Sharepoint
1.6%
1.6%
26
26
Linux
Linux
1.5%
1.5%
27
27
Data Collection
Data Collection
1.4%
1.4%
28
28
Key Performance Indicators
Key Performance Indicators
1.3%
1.3%
29
29
Business Units
Business Units
1.3%
1.3%
30
30
VBA
VBA
1.2%
1.2%
31
31
New Processes
New Processes
1.2%
1.2%
32
32
Data Integrity
Data Integrity
1.2%
1.2%
33
33
Ensure Accuracy
Ensure Accuracy
1.1%
1.1%
34
34
Operational Issues
Operational Issues
1%
1%
35
35
External Clients
External Clients
1%
1%
36
36
Analytical Support
Analytical Support
1%
1%
37
37
Sigma
Sigma
1%
1%
38
38
Unix
Unix
0.9%
0.9%
39
39
Problem Resolution
Problem Resolution
0.8%
0.8%
40
40
Due Diligence
Due Diligence
0.8%
0.8%
41
41
SME
SME
0.8%
0.8%
42
42
User Interface
User Interface
0.7%
0.7%
43
43
AML
AML
0.7%
0.7%
44
44
ACH
ACH
0.7%
0.7%
45
45
Service Levels
Service Levels
0.7%
0.7%
46
46
QA
QA
0.7%
0.7%
47
47
ERP
ERP
0.6%
0.6%
48
48
SAS
SAS
0.6%
0.6%

79,690 Operations Analyst Jobs

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