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What Does An Operations Analyst Do?

Operations analysts serve an essential role within the operations team that supports data management, trade processes, client reporting, and problem resolution. They have to ensure data systems integrity by working closely with the operations team and the client support services manager. Their work focuses on several areas, including maintaining trading systems and portfolio accounting, creating and verifying client performance files, and performing electronic operations reconciliation. To be qualified for this position, one should possess several qualities, including proficient computer skills, excellent communication skills, and attention to detail.

Here are examples of responsibilities from real operations analyst resumes representing typical tasks they are likely to perform in their roles.

  • Manage centralized global asset tracking of PCs and workstations.
  • Manage EDI error processing and exception reporting and interface with the state exchanges to facilitate resolution.
  • Develop VBA macros to automate various data intensive processes
  • Manage small-scale projects from inception to implementation following BCUS SDLC project methodology.
  • Manage daily/semi-daily installation of PL/SQL packages and configuration scripts from test environment to end-user environment.
  • Manage all logistics and supply chain operations that facilitate sales delivery with minimal disruption to distribution, following all compliance standards.
  • Respond in a timely mannervia phone, email, and IM
  • Handle SR/IR tickets for all support applications within prescribe SLA.
  • Direct complete overhaul of Yodle's inbound sales through SEM.
  • Delegate as the Kana (inbound email server) operator for division.
Operations Analyst Traits
Writing skills is important when it comes to clearing expressing yourself in any written document.
Math skills include being able to perform basic addition and subtraction, as well as solving for the unknown and visualizing data that will be helpful in the workplace.
Interpersonal skills involves being able to communicate efficiently with multiple people regarding your thoughts, ideas and feedback.

Operations Analyst Overview

Perhaps the hardest question to answer when deciding on a career as an operations analyst is "should I become an operations analyst?" You might find this info to be helpful. When compared to other jobs, operations analyst careers are projected to have a growth rate described as "much faster than average" at 26% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a operations analyst by 2028 is 28,100.

An operations analyst annual salary averages $67,820, which breaks down to $32.61 an hour. However, operations analysts can earn anywhere from upwards of $48,000 to $94,000 a year. This means that the top-earning operations analysts make $46,000 more than the lowest-earning ones.

As is the case with most jobs, it takes work to become an operations analyst. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include an analyst internship, analyst lead, finance analyst, and analyst.

Operations Analyst Jobs You Might Like

Operations Analyst Skills and Personality Traits

We calculated that 12% of Operations Analysts are proficient in Customer Service, SQL, and Data Analysis. They’re also known for soft skills such as Writing skills, Math skills, and Interpersonal skills.

We break down the percentage of Operations Analysts that have these skills listed on their resume here:

  • Customer Service, 12%

    Developed and implemented policies, procedures and materials to assure compliance with governmental regulations and to maximize efficiency and customer service

  • SQL, 6%

    Collaborated with customers to create or modify complex customized Crystal Reports and SQL queries for rapid distribution to individual customer locations.

  • Data Analysis, 6%

    Monitored, maintained, and enhanced FC operations through various reporting tools using data analysis and measured business performance metrics.

  • Project Management, 5%

    Researched, consulted and advised senior management on operations improvements, focused on product and project management, and customer engagement.

  • Ensure Compliance, 4%

    Monitored settlement for high value institutional trading to ensure compliance with regulations pertaining to private placements transactions and initial public offerings.

  • Business Process, 3%

    Work independently with stakeholders to accurately define system scope and objectives based on user needs and thorough understanding of business processes.

Some of the skills we found on operations analyst resumes included "customer service," "sql," and "data analysis." We have detailed the most important operations analyst responsibilities below.

  • Arguably the most important personality trait for an operations analyst to have happens to be writing skills. An example from a resume said this about the skill, "operations research analysts write memos, reports, and other documents explaining their findings and recommendations." Additionally, other resumes have pointed out that operations analysts can use writing skills to "improved underwriting excel templates through vba programming language. "
  • Another trait important for fulfilling operations analyst duties is math skills. According to a operations analyst resume, "the models and methods used by operations research analysts are rooted in statistics, calculus, linear algebra, and other advanced mathematical disciplines." Here's an example of how operations analysts are able to utilize math skills: "monitored, compiled, and reported call volumes and staffing and performance statistics for all business units. "
  • Operations analysts are also known for interpersonal skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a operations analyst resume: "operations research analysts typically work on teams" We also found this resume example that details how this skill is put to the test: "provided a high level of customer service and client relations based on outstanding communication and interpersonal skills. "
  • In order for certain operations analyst responsibilities to be completed, the job requires the skill "problem-solving skills." According to an operations analyst resume, "operations research analysts need to be able to diagnose problems on the basis of information given to them by others" As an example, this snippet was taken directly from a resume about how this skill applies: "resolved loan issues that led to new procedures to load loans onto the system at conversion. "
  • Yet another important skill that an operations analyst must demonstrate is "analytical skills." Operations research analysts use a wide range of methods, such as forecasting, data mining, and statistical analysis, to examine and interpret data This is clearly demonstrated in this example from an operations analyst who stated: "create and maintain numerous microsoft access databases, automating production with vba to increase efficiency/minimize error. "
  • Lastly, this career requires you to be skillful in "communication skills." According to operations analyst resumes, "operations research analysts often present their data and conclusions to managers and other executives." This resume example highlights how operations analyst responsibilities rely on this skill: "streamlined cross-functional communication by utilizing vba skills to create excel forms to create support tickets. "
  • See the full list of operations analyst skills.

    After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming an operations analyst. We found that 66.2% of operations analysts have graduated with a bachelor's degree and 10.4% of people in this position have earned their master's degrees. While most operations analysts have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every eight operations analysts were not college graduates.

    Those operations analysts who do attend college, typically earn either business degrees or finance degrees. Less commonly earned degrees for operations analysts include accounting degrees or economics degrees.

    Once you've obtained the level of education you're comfortable with, you might start applying to companies to become an operations analyst. We've found that most operations analyst resumes include experience from General Dynamics, Goldman Sachs, and Bank of America. Of recent, General Dynamics had 144 positions open for operations analysts. Meanwhile, there are 19 job openings at Goldman Sachs and 16 at Bank of America.

    Since salary is important to some operations analysts, it's good to note that they are figured to earn the highest salaries at Mayo Clinic, The Bank of New York Mellon, and JPMorgan Chase & Co. If you were to take a closer look at Mayo Clinic, you'd find that the average operations analyst salary is $123,074. Then at The Bank of New York Mellon, operations analysts receive an average salary of $107,642, while the salary at JPMorgan Chase & Co. is $105,398.

    View more details on operations analyst salaries across the United States.

    For the most part, operations analysts make their living in the finance and technology industries. Operations analysts tend to make the most in the manufacturing industry with an average salary of $78,472. The operations analyst annual salary in the technology and health care industries generally make $74,090 and $72,740 respectively. Additionally, operations analysts who work in the manufacturing industry make 32.2% more than operations analysts in the hospitality Industry.

    The three companies that hire the most prestigious operations analysts are:

      What Analyst Internships Do

      An analyst internship is a student program where an intern is assigned to assist analyst professionals by analyzing business goals, objectives, and needs. Analyst interns assist in the planning and designing of business processes and suggest recommendations for improvement. They conduct research and analysis to support business operations and resolve issues using systems and data. They also help estimate the costs and benefits of multiple business actions and help the business organization launch new initiatives.

      In this section, we take a look at the annual salaries of other professions. Take analyst internship for example. On average, the analyst interns annual salary is $24,293 lower than what operations analysts make on average every year.

      While their salaries may differ, one common ground between operations analysts and analyst interns are a few of the skills required in each craft. In both careers, employees bring forth skills like customer service, sql, and data analysis.

      As far as similarities go, this is where it ends because an operations analyst responsibility requires skills such as "project management," "process improvements," "ensure compliance," and "special projects." Whereas a analyst internship is skilled in "python," "r," "market research," and "c++." So if you're looking for what truly separates the two careers, you've found it.

      Analyst interns tend to make the most money in the professional industry by averaging a salary of $59,418. In contrast, operations analysts make the biggest average salary of $78,472 in the manufacturing industry.

      The education levels that analyst interns earn is a bit different than that of operations analysts. In particular, analyst interns are 4.1% more likely to graduate with a Master's Degree than an operations analyst. Additionally, they're 0.6% more likely to earn a Doctoral Degree.

      What Are The Duties Of an Analyst Lead?

      The duties of an analyst lead depend on one's line of work or industry of employment. Typically, their responsibilities revolve around performing research and analysis, coordinating with different departments to gather leads and data, reviewing findings, and producing reports and presentations for the stakeholders and other higher-ranking officials. Through the results, an analyst lead can provide advice, devise strategies for business optimization, spearhead the development of processes, identify strengths and weaknesses, and offer recommendations on areas in need of improvement. All of this is done while in adherence to the company's vision and mission.

      Next up, we have the analyst lead profession to look over. This career brings along a higher average salary when compared to an operations analyst annual salary. In fact, analyst leads salary difference is $13,568 higher than the salary of operations analysts per year.

      While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both operations analysts and analyst leads are known to have skills such as "customer service," "sql," and "data analysis. "

      In addition to the difference in salary, there are some other key differences that are worth noting. For example, operations analyst responsibilities are more likely to require skills like "salesforce," "income," "crm," and "external customers." Meanwhile, a analyst lead might be skilled in areas such as "procedures," "analytics," "powerpoint," and "test scripts." These differences highlight just how different the day-to-day in each role looks.

      It's been discovered that analyst leads earn higher salaries compared to operations analysts, but we wanted to find out where analyst leads earned the most pay. The answer? The finance industry. The average salary in the industry is $105,803. Additionally, operations analysts earn the highest paychecks in the manufacturing with an average salary of $78,472.

      In general, analyst leads study at higher levels of education than operations analysts. They're 7.1% more likely to obtain a Master's Degree while being 0.6% more likely to earn a Doctoral Degree.

      What technology do you think will become more important and prevalent in the field in the next 3-5 years?

      Bethany Swindell

      Visiting Instructor, Arkansas Tech University

      In the homeland security field, emerging technologies present new opportunities yet insert risks. Balancing cybersecurity with civil liberties, privacy, and ethical impacts on national security is an ongoing struggle. UAVs are my research interest, and the continually evolving drone technology presents many opportunities for the field.Show more

      What technology do you think will become more important and prevalent in the field in the next 3-5 years?

      Dr. Stephen Shiring

      Chairperson/Professor of Hospitality Management, Indiana University of Pennsylvania

      Communication system technology continues to evolve. The ability to quickly connect the consumer with the service/product provider will be the most important. Making the transaction in transferring the product to the user will drive it. This includes guest or consumer "recovery" systems, if a less than desirable experience occurs in the transaction.Show more

      How a Finance Analyst Compares

      A finance analyst is responsible for evaluating a company's financial data and historical reports to assess investment opportunities and provide accurate financial statements in support of business strategies and company performance prediction. A financial analyst's duties also include suggesting recommendations to boost operations efficiency and grow revenues, researching the current market performance and economic trends to adjust budget goals as needed, and managing client portfolios. Finance analysts must have excellent critical and analytical thinking skills to identify the best actions for the company's profitability.

      The third profession we take a look at is finance analyst. On an average scale, these workers bring in higher salaries than operations analysts. In fact, they make a $4,934 higher salary per year.

      While looking through the resumes of several operations analysts and finance analysts we discovered that both professions have similar skills. These similarities include skills such as "customer service," "sql," and "data analysis," but they differ when it comes to other required skills.

      As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from operations analysts resumes, they are more likely to have skills like "project management," "business process," "windows," and "salesforce." But a finance analyst might have skills like "financial models," "variance analysis," "financial performance," and "ad-hoc analysis."

      Interestingly enough, finance analysts earn the most pay in the finance industry, where they command an average salary of $97,531. As mentioned previously, operations analysts highest annual salary comes from the manufacturing industry with an average salary of $78,472.

      Finance analysts typically study at higher levels compared with operations analysts. For example, they're 13.3% more likely to graduate with a Master's Degree, and 0.2% more likely to earn a Doctoral Degree.

      Description Of an Analyst

      Analysts are employees or individual contributors with a vast experience in a particular field that help the organization address challenges. They help the organization improve processes, policies, and other operations protocol by studying the current processes in place and determining the effectiveness of those processes. They also research industry trends and data to make sound inferences and recommendations on what the company should do to improve their numbers. Analysts recommend business solutions and often help the organization roll out these solutions. They ensure that the proposed action plans are effective and produce the desired results.

      Analysts tend to earn a higher pay than operations analysts by about $6,509 per year.

      While their salaries may vary, operations analysts and analysts both use similar skills to perform their jobs. Resumes from both professions include skills like "customer service," "sql," and "data analysis. "

      Even though a few skill sets overlap, there are some differences that are important to note. For one, an operations analyst might have more use for skills like "ensure compliance," "salesforce," "special projects," and "business partners." Meanwhile, some analysts might include skills like "procedures," "r," "dod," and "internet" on their resume.

      In general, analysts make a higher salary in the technology industry with an average of $74,694. The highest operations analyst annual salary stems from the manufacturing industry.

      In general, analysts reach similar levels of education when compared to operations analysts resumes. Analysts are 1.6% more likely to earn their Master's Degree and 1.6% more likely to graduate with a Doctoral Degree.