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HEAD OF CLIENT SERVICES, AMERICAS
360T Group
Operations analyst job in New York, NY
Your Role The Head of Client Services, Americas, oversees the regional BCAS and TCAS teams dedicated to delivering exceptional business and technical client service. The role focuses on managing the teams' efforts to address and resolve client inquiries, incidents, and technical challenges within 360T. This individual ensures that clients receive timely, accurate, and high-quality service while fostering strong relationships. The ideal candidate brings incident management experience, technical expertise, business acumen, and strong leadership skills. As 360T operates a 24/7 global support model, including weekends, this role requires a flexible mindset and occasional weekend availability to ensure seamless client coverage and continuity across time zones in a true follow-the-sun approach. Your Responsibilities Serve as the primary point of contact for all client service and technical issues Lead and develop a team of client service professionals, providing tools, training, and support necessary to deliver superior client service Ensure timely and effective resolution of client issues, working closely with business and technical teams Handle escalations, client issues, trade issues, and troubleshoot timeouts with a focus on managing sensitive clients and expectations Manage high-profile cases, ensuring responses are in line with company processes, identifying opportunities for improvement, and encouraging efficient troubleshooting Lead and manage high-priority and critical incidents, coordinating with relevant teams and stakeholders to ensure quick resolution and service restoration Act as a bridge between local and global teams, promoting collaboration, strong communication, and ensuring that issues are properly addressed to prevent recurring incidents Ensure seamless follow-the-sun support by coordinating effectively with global client service teams to maintain 24/7 coverage Partner with Sales to ensure a best-in-class client engagement and service model As team lead, provide a clear understanding of what CAS stands for and how integral it is to the wider team Demonstrate expertise in risk and queue management, optimizing workflows during high issue ticket count days Create and update processes to ensure team members follow current, tested procedures, preventing incorrect incident handling Develop and implement best practices for client service to improve efficiency and customer satisfaction Build and maintain strong, long-term relationships with clients, understanding their business objectives and needs Monitor client health and satisfaction, identifying risks and potential issues before they escalate Proactively identify opportunities to enhance client satisfaction and provide value-added services Track key performance indicators (KPIs) for team performance and client satisfaction Provide regular reports on service delivery, client feedback, and any technical challenges or escalations to senior management Analyze trends in client inquiries and issues to identify areas for improvement and process optimization Continuously evaluate and optimize client service workflows to improve efficiency and reduce response times Conduct regular performance reviews, provide feedback, and mentor team members for career development Your Profile 5+ years of experience in client service or incident management with at least 2+ years in a leadership role, ideally in a fintech or financial services environment Proven experience successfully managing both technical and non-technical client service teams. Strong leadership and team management skills Excellent communication skills, with the ability to interact with clients, internal teams, and senior management Strong problem-solving abilities and the capacity to manage complex client issues Deep understanding of client relationship management and ability to maintain and grow client satisfaction. Ability to manage multiple priorities in a fast-paced environment Analytical mindset with the ability to report on performance, track KPIs, and recommend improvements Strong understanding of APIs and fintech technologies, enabling effective troubleshooting of issues Comfortable using CRM tools (Salesforce), Confluence, and Jira Self-starter that takes the initiative Key Attributes Customer-Centric: A strong focus on client satisfaction and the ability to anticipate and exceed client expectations Collaborative: Ability to work cross-functionally with different teams including sales, product, and engineering Adaptability: Comfortable working in a fast-paced, dynamic environment with evolving products and client demands Problem-Solver: Skilled at diagnosing issues quickly and implementing effective solutions to complex technical and business problems Our Offer Clear career concept Robust benefit package, including 401(K) employer match Paid time off 360T Academy A highly motivated and skilled multinational team A central and modern workplace with high development potential in Manhattan Performance appraisals on a regular base The base salary range for this position is between USD 140,000,- and USD 185,000,- The final base salary for this role will be based on the individual's geographical location, experience, and qualifications. The position is based in New York City and available immediately. 360 Trading Networks Inc. is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We are proud to be an equal opportunity employer and welcome employees and applicants from all backgrounds, without regard to race, color, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity, nonbinary or nonconforming status, and trans identity), age, height, weight, physical or mental disabilities, citizenship, marital, parental or familial status, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable law. We also provide reasonable accommodations to individuals with disabilities as required by law. E- Verify Statement 360 Trading Network Inc prarticipates in E-verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization. Please not that we do not use this information to pre-screen job applicants. E-Verify Notice Right to Work Notice How To Apply If your background and qualifications meet these specifications, please forward your application/resume including your salary expectation and earliest starting date by clicking the "Apply" button. Contact People Team Americas Send email 521 Fifth Avenue 38th Floor New York, NY 10175 About Us 360T is one of the globally leading trading platforms for Foreign Exchange (FX). As Deutsche Börse Group's powerhouse for FX, 360T provides a web-based trading technology for over-the-counter (OTC) instruments, integration solutions and related services. Since its inception in 2000, the company has developed and maintained a state-of-the-art multi-bank portal for foreign exchange, crypto, cash and money market products. With over 2,900 Buy-Side customers and more than 200 liquidity providers across 75 different countries, 360T is uniquely positioned to connect the global FX industry. Headquartered in Frankfurt am Main, Germany, 360T maintains subsidiaries in London (360 Trading Networks UK Limited), New York (360 Trading Networks Inc), Singapore (360T Asia Pacific Pte. Ltd.), Mumbai (ThreeSixty Trading Networks (India) Pvt Ltd), Kuala Lumpur (360 Trading Networks Sdn Bhd) and Dubai (360 Trading Networks (DIFC) Limited).
$61k-99k yearly est. 8d ago

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Analyst
Alethea Online Risk Mitigation Technology
Operations analyst job in New York, NY
About Alethea Alethea helps commercial clients and civil society advocates combat false and misleading information through in-depth analysis of reputational, regulatory, and security risks. Our insights and strategic recommendations empower organizations to mitigate threats, safeguard brand integrity, and strengthen public trust. Using a combination of expert analysis and our proprietary Artemis platform, we deliver timely, data-driven solutions that align with client needs. Role Overview We are seeking an Analyst to advance our analytic capabilities and thought leadership in addressing online risk. In this senior role, you will lead the development of risk assessment methodologies, provide expert guidance to clients, and mentor analysts in producing high-quality, actionable insights. You will be responsible for shaping analytic tradecraft, contributing to the growth of the Artemis platform, and ensuring our products anticipate and mitigate emerging threats. Key Responsibilities Advanced Analysis & Methodology Development Conduct in-depth research and analysis of online threats, disinformation campaigns, and reputational, security, and cyber risks across mainstream and fringe platforms. Develop and refine risk assessment methodologies, ensuring analytic judgments are precise, evidence-based, and client-relevant. Stay at the forefront of emerging technologies and analytic tradecraft, leading updates to collection and analytic approaches. Client Engagement & Advisory Deliver clear, concise, and compelling reports, slide decks, and briefings tailored to client needs. Provide expert risk assessments and mitigation strategies in client engagements, building trusted advisor relationships. Support client-facing initiatives such as case studies, blogs, and advisory deliverables to showcase Alethea's analytic offerings. Mentorship & Thought Leadership Mentor junior and mid-level analysts in analytic rigor, report writing, and professional development. Set standards for analytic quality, clarity, and creativity in storytelling. Act as a thought leader on online disinformation, influence operations, and risk mitigation strategies. Collaboration & Innovation * Contribute to the evolution of the Artemis platform by informing analytic requirements and workflows. * Foster collaboration with product, engineering, sales, and client management teams to ensure integrated solutions. Project Execution Deliver high-quality analytic outputs consistently and on deadline with minimal oversight. Manage multiple priorities while balancing time, scope, and quality considerations. Proactively identify opportunities to improve workflows, methodologies, and client deliverables. Qualifications & Skills Demonstrated expertise in online risk analysis, disinformation, or information operations. Proven track record of producing clear, evidence-based analytic products for commercial or civil society audiences. Strong report writing, editing, and presentation skills, with the ability to coach others. Experience mentoring analysts and contributing to team and organizational culture. Deep knowledge of OSINT, social media research, and analytic methodologies. Strategic problem-solving skills with a focus on actionable client insights. Experience working with or contributing to analytic platforms is a plus. Why Join Alethea? Be part of a mission-driven team tackling one of today's most pressing challenges: disinformation and online risk. Work at the intersection of technology, analysis, and strategic risk management. Grow professionally through leadership opportunities, mentorship, and collaboration with cross-functional teams. Compensation and Benefits Salary and stock options are negotiated based on experience. The total compensation range for this position is $60,000 to $150,000 per year, depending on the candidate's skills, experience, and qualifications. In addition to cash compensation, this role is eligible for a stock option grant. Healthcare at the gold-tier level, dental, and vision is fully funded by the employer. 50% of dependent coverage is provided by the employer. Additional benefits include employer provided life and AD&D insurance and an Employee Assistance Program with a variety of services, including generous Mental Wellbeing support. Flexible vacation, sick leave, including office closure between Christmas and New Year's. Employees may also participate in an Employer sponsored 401k, after their 6-month anniversary, with a 3% match. Health Savings (HSAs) and flexible spending accounts (FSAs) are also offered. Hybrid work environment, with 3 days per week required in office in Washington, D.C or New York, with DC being preferred. Alethea is an equal opportunity employer that encourages people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply. We are committed to being an inclusive place to work, while maintaining a workforce that represents the communities we serve.
$60k-150k yearly 8d ago
Operations Coordinator
Ateq Corporation
Operations analyst job in Ronkonkoma, NY
Division: Vacuum Instruments Corporation (a division of ATEQ USA) Reports To: Senior Director of Engineering / General Manager Vacuum Instruments Corporation (VIC), a leading manufacturer of tracer gas leak detection instruments and custom automated test systems, is seeking a detail-oriented and proactive Operations Coordinator to support daily coordination between engineering, manufacturing, and project management teams. This role will help maintain schedules, organize documentation, assist with standards, and contribute to customer communication for custom equipment projects. The ideal candidate is comfortable with modern project management tools and eager to apply AI-based technologies to streamline operations and reporting. Key Responsibilities Project Scheduling & Coordination Assist in developing and maintaining project schedules and Gantt charts for engineering and manufacturing activities. Track project milestones, monitor task completion, and update project dashboards and reports. Support internal project meetings by preparing summaries, timelines, and progress updates. Documentation & Standards Organize and manage paperwork related to custom system builds, including job travelers, purchase requisitions, and quality records. Help ensure adherence to VIC and ATEQ documentation and process standards. Assist in maintaining and updating procedures, work instructions, and reference materials. Digital Tools & AI Utilization Use and help improve project management software (e.g., MS Project, Monday.com, Asana, or equivalent). Explore and implement AI tools for automating tasks such as data entry, scheduling updates, and report generation. Customer & Internal Communication Prepare visual timelines and progress charts for internal reviews and customer updates. Coordinate information flow between engineering, manufacturing, and customer service teams. Support the preparation of presentations and reports for key projects. Technical Documentation Support Assist engineering staff with drafting and editing technical manuals, procedures, and user documentation. Compile final documentation packages for customers, ensuring completeness and accuracy. Qualifications Associate's or Bachelor's degree in Engineering Technology, Operations, or Business Administration, or equivalent experience. 2-5 years of experience in manufacturing support, operations coordination, or technical administration preferred. Familiarity with project management tools such as MS Project, Smartsheet, or similar platforms. Basic understanding of AI tools and digital workflow automation. Strong organizational and communication skills, both written and verbal. Attention to detail and the ability to manage multiple tasks simultaneously in a fast-paced environment. Comfort working around technical documents, drawings, and equipment build records. Attributes for Success Organized and methodical, with a strong sense of follow-through. Technically curious, eager to learn about VIC's equipment and test systems. Comfortable using modern digital tools to enhance productivity. Able to communicate clearly across departments and with customers. Team-oriented with a "get it done" attitude.
$39k-60k yearly est. 4d ago
Analyst - Transformation Office
Phibro Animal Health Corp
Operations analyst job in Teaneck, NJ
oration Phibro Animal Health Corporation is a publicly traded, global organization with a rich history in animal health and nutrition as a manufacturer and marketer of medicated feed additives, vaccines, nutritional specialty products, and mineral nutrition. We strive to be a trusted partner with livestock producers, farmers, veterinarians, and consumers who raise or care for farm and companion animals by providing solutions to help them maintain and enhance the health of their animals. Phibro is a diversified company in manufacturing and marketing products for ethanol performance, microbials for plants, home and industrial applications, and specialty chemicals for various industrial markets. In addition to this, Phibro's revenues are in excess of $1 billion and are supported by over 2,400 employees worldwide. At Phibro, people are our greatest asset. We strive to develop a diverse workforce that fosters an environment where people feel supported in openly sharing their creativity and skills that allows them to be the most successful that they can be. If you are interested in working for Phibro and feel that you do not meet all qualifications, we encourage you to apply as you might be the right candidate for this role or other positions. The Analyst - Transformation Office is an integral part of our Management team based out of our US - Teaneck, NJ site. Supports disciplined delivery of the Transformation initiatives by driving weekly cadence, managing performance management systems, preparing communications, and supporting finance. Key Responsibilities Prepare materials and trackers for the Transformation Office, Steering Committee, and Executive committee meetings ensuring all decisions and next steps are captured Naken. Runs logistics during meetings (presentation, note-taking, consolidating and distributing action items). Follows up on action trackers to ensure execution across Workstreams. Serves as point of contact for performance management tool inquiries and user support. Ensures accuracy of initiative data, timely updates in the Performance Management tool, and monitoring of pipeline progression through stage gates. Supports onboarding and training of new users on processes, business rules, and tool functionality. Prepares communications. Develop reports and dashboards to track initiative progress and surface insights for leadership. Drafts clear, structured updates and presentations for leadership meetings and Transformation participants. Provides ad hoc analysis and problem-solving support to Workstream Leaders and Initiative Owners and supports Transformation finance. Assists Transformation Office Finance Director with initiative valuation, impact tracking, and financial reconciliation. Helps incorporate Transformation progress and results into forecasts and budgets. Communicating Effectively Delivering High Quality Work Detailed Oriented Interacting with People at Different Levels Managing Time Prior pregunting and Organizing Work Using Math Working with Financial Information Skills Must be proficient using Email, phones, cell phones, and office equipment. Advanced skills using Microsoft office programs with emphasis on Excel. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines. A motivated self-starter, work well in groups and demonstrate excellent customer service. Develop and maintain relationships with internal and external clients. Education & Experience B lavage's degree in finance, engineering, manufacturing, Business Administration, or a related field. 2-4 years of experience in consulting, program management, finance, or related analytical roles. Strong analytical and problem-solving skills, with proficiency in Excel and PowerPoint. Clear and confident communicator, able to synthesize complex information into actionable insights. Highly organized and detail-oriented, with ability to manage multiple priorities in fast-paced environments. Curious, proactive, and motivated to grow through direct exposure to senior leadership in a high-impact transformation role. To learn more about Phibro Animal Health's competitive benefits package, please click here: Phibro Benefits. Phibro is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law. Business Unit: Corporate Division: Corporate Department: Management Location: US - Teaneck, NJ brmb Work Schedule: Monday - Friday (Standard Work hours) Leute> #J-18808-Ljbffr
$90k-121k yearly est. 4d ago
Operations Coordinator
Blockworks
Operations analyst job in New York, NY
About Us: Blockworks is an information platform that sits at the center of the crypto industry. We transform raw, complex data and facts into actionable research, trusted alpha-driven insights, and world-class events. The result is transparency and confidence. We enable investors, operators, and institutions to see past the noise, make better decisions, and drive the industry forward. Who You Are: You're a hyper-organized, proactive operator who thrives in fast-moving environments. You love bringing structure to chaos, keeping teams aligned, and ensuring details never slip. You're the person people rely on when calendars get messy, information needs to flow, or a dozen moving pieces all need to land at once. People trust you because you follow through - nothing falls through the cracks on your watch. You enjoy creating order, maintaining systems, and supporting teams so they can focus on what they do best. You anticipate needs before they arise, spot problems early, and take pride in polished execution. You're excited about podcasts, media, or crypto (bonus if all three), and you want to play a key operational role in a team where strong coordination is the backbone of everything we do. What You'll Do: As an Operations Coordinator, you'll support the podcast team, as well as the broader organization, with scheduling, coordination, communication, and operational execution that keeps our shows and teams moving quickly and effectively. Every day will look a little different, but in general, you will do things like: * Scheduling & Calendar Management: You'll own internal and external scheduling for podcast recordings, managing availability, time zones, and guest logistics. You'll keep shared calendars accurate, up to date, and conflict-free. * Manage the Production Calendar: You'll maintain accurate production timelines, coordinate recording schedules, track deadlines, and keep the broader podcast calendar organized so episodes move through the workflow smoothly and on time. * Professional Communications: You'll send timely, polished communication to podcast guests, partners, sponsors, and internal stakeholders across email, Slack, Telegram, and social platforms. You'll maintain communication templates and keep outreach materials organized. * Cross-Department Coordination: You'll work closely with sales, customer success, design, and operations to ensure information and deliverables flow smoothly between the podcast team and other business functions. You'll track action items and follow up to ensure nothing stalls. * Project & Logistics Coordination: You'll help coordinate and execute in-person episode recordings at our headquarters in New York City. You'll help manage equipment shipments, travel for conferences or live shows, and other special projects that support the podcast team. * Sponsor & Client Support: You'll support sponsor communication, track deliverables, and ensure all episode requirements and commitments are executed accurately and on schedule. * Reporting & KPIs: You'll pull performance data, maintain dashboards and trackers, and organize reporting systems the team relies on. * Office Management: You'll serve as our office manager, keeping the NYC office organized, well-stocked and clean. You'll oversee maintenance needs and help with office issues as they arise. You'll also assist with planning and coordination for in-office events. * Vendor & Platform Management: You'll maintain accounts, access, and documentation for platforms like Megaphone, YouTube, Descript, Airtable, and social media tools used by the podcast team. * Operational Workflow Support: You'll keep documents, trackers, databases, and internal systems organized. You'll identify bottlenecks and propose improvements that help the podcast team work faster and more clearly. Experimentation is frequent at Blockworks. Comfortability with being uncomfortable is a must. What You've Done Before: You come from an operations or coordination role built around quick turnarounds and clear communication - bonus if that was in media, crypto, finance, or tech. You've managed busy calendars, coordinated across multiple teams, and communicated professionally with external partners or clients. You've supported projects from kickoff through completion and kept systems, documents, and workflows organized so teams can move quickly. You're comfortable picking up new tools, keeping information flowing between stakeholders, and making sure tasks move from "assigned" to "done." You understand how timing, clarity, and strong follow-through keep production running smoothly, and you're confident being the person who ensures the details get handled the right way. It'd Be Great If You've Done This: You'll stand out if you've supported podcast or media production before - things like coordinating guests, helping with episode logistics, or keeping a production pipeline organized. Experience working with sponsor or client deliverables is a plus, as is familiarity with tools like Airtable, Megaphone, YouTube Studio, Descript, or other production or operations platforms. It's also helpful if you've supported live recordings, managed equipment shipments, or assisted with conference or event logistics. Salary, Benefits, & How We Work: This is a full-time exempt position with an expected salary of $75,000. Benefits: Remote-First: We're a remote-first organization with an office in NYC for you to utilize as you please. 100% Medical Coverage for You: Close to fully paid medical, dental, and vision insurance for you, and a significant portion covered for your dependents. Flexible PTO: We have a flexible paid time off policy that doesn't limit the number of vacation days you can take. Parental Leave: At Blockworks, all team members are eligible for 14 weeks of fully paid parental leave. Hardware Stipend: Every team member has a stipend to use to purchase the tools and technology that help them be their most productive. Learning & Growth Stipend: Every team member has a stipend to spend on their skill growth and professional development. Career Growth: We prioritize skill growth and career development, and we have a clear, documented structure to take the guesswork out of individual development and career progression Global & Diverse Team: We're a global team, and we're committed to creating an open, inclusive, and diverse work culture Come build with us; we're just getting started! We know that diversity makes for the best problem-solving and creative thinking. We are dedicated to adding new perspectives to the team and encourage everyone to apply if your experience is close to what we are looking for. Blockworks is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
$75k yearly 8d ago
Analyst/ Associate: US Equity and Quantitative Strategy Research
Bank of America Corporation 4.7
Operations analyst job in New York, NY
As a fundamental strategist on the US Equity and Quantitative Strategy team within BofA Global Research, the candidate will work closely with team members to determine the outlook for the US equity market, earnings forecasts, conducting analyses, producing research reports, and communicating/marketing the team's recommendations and views to both internal and external clients. As an Equity Strategist, the candidate will assist the team with applying a model-driven rigor to market analyses and be able to write in a clear and compelling manner. Key objectives are: Contribute to key forecasts including S&P 500 target and bottom- up earnings outlook Closely follow and interpret a wide range of signals, trends, and indicators including fundamental, economic, sentiment, positioning and technical indicators in order to help craft an outlook for the market and determine sector recommendations. Assist in writing reports on the fundamental, macro and quantitative landscape including deep dives on topical macro themes. Market the team's views/outlook to sales, clients (including institutional investors and the Merrill Global Wealth & Investment Management platform) and the media. Service clients' bespoke project needs with varying degrees of complexity in a timely manner. Seek out new, value-added, and/or unusual sources of information. Develop and maintain databases, indicators, and financial models integral to our research product. Produce collaborative reports across asset classes and with fundamental analysts. Collaborate with junior and senior peers to develop key indicators, models, and relevant themes for the US equity markets, economy, sectors, and industry Requirements: Bachelor's degree or equivalent years of experience Excellent writing and communication skills Strong analytical background Fundamental equity research or accounting experience preferred. CFA candidacy a plus Strong proficiency in Microsoft Excel, Word and PowerPoint Experience using Bloomberg and FactSet; experience with other market data applications a plus Comfort with public speaking/presenting to large audiences in a variety of formats (in-person, video, etc.) Willing to take initiative, take the lead on projects/tasks, and meet deadlines under minimal supervision Strong attention to detail, ability to work under pressure Team player; ability and desire to collaborate Passion for financial markets Shift: 1st shift (United States of America) Hours Per Week: 40
$67k-100k yearly est. 8d ago
Operations Coordinator - Japanese Bilingual
A-Staffing Inc.
Operations analyst job in New York, NY
About the job Operations Coordinator - Japanese Bilingual Operations Coordinator (Inbound Travel) Employment Type: Full-time Experience Level: Entry Level (Experience in travel industry is a plus, but not required) Job Summary A leading Japanese travel agency is looking for a motivated, detail-oriented Operations Coordinator to join the team. In this role, you will be responsible for coordinating travel arrangements, managing bookings, and ensuring Japanese clients have a seamless and memorable experience in the United States. This is an excellent opportunity for someone looking to start a career in the travel and hospitality industry within a bilingual environment. Key Responsibilities Travel Coordination: Arrange and book hotels, transportation (limousines, buses), restaurants, and local tours for individual and group travelers from Japan. Vendor Communication: Coordinate with local vendors, hotels, and guides in English to ensure all services are confirmed and meet our quality standards. Customer Support: Assist clients and Japanese travel agents with inquiries, itinerary adjustments, and real-time support during their stay. Itinerary Creation: Assist in developing customized travel itineraries that cater to the specific needs and interests of Japanese travelers. Administrative Tasks: Handle data entry, invoicing, and maintaining accurate records of bookings and payments. Qualifications Bilingual Proficiency: Professional fluency in both Japanese and English (Written and Verbal) is required. Communication Skills: Strong interpersonal skills with the ability to communicate effectively with local American vendors and Japanese clients. Attention to Detail: High level of accuracy in data entry and scheduling. Problem-Solving: Ability to think on your feet and handle unexpected changes or issues calmly and professionally. PC Skills: Proficient in Microsoft Office (Excel, Word, Outlook). Cultural Awareness: A deep understanding of Japanese hospitality (Omotenashi) and American business culture. Eligibility: Must have a valid work permit in the U.S. Prior experience in customer service or hospitality is preferred, but not required. Salary Range: $50,000 - $60,000 per year + depends on experience. Final salary will be determined based on the candidate's experience, skills, and qualifications.
$50k-60k yearly 2d ago
Founding Operations Coordinator
Ambrook
Operations analyst job in New York, NY
Ambrook's mission is to help family-run American businesses become more profitable and resilient. Operators across American agriculture and industry face increasing pressure from record-breaking droughts, rising input costs, and unpredictable markets. The best long-term investments, like efficient irrigation and grazing rotations, support both the land and the bottom line. But even when the payoff is clear, these changes need upfront capital and financial clarity that's hard to come by. Business owners work with fragmented records and outdated tools. They can't easily see what's working or prove viability to a lender, partner, or the next generation. Ambrook is rebuilding the financial infrastructure that independent operators rely on. We replace paperwork and legacy systems with modern tools for accounting, banking, invoicing and spending. Tools built for people who spend more time in the field than in the office. Our platform gives producers the financial clarity they need to make confident investments in their land, their operation, and their future. Our customers are the backbone of the real economy. They are stewards of land, labor, and legacy. We're giving them the ability to invest in stronger, more durable businesses. When they do, they build generational resilience across America. We started with farmers and ranchers across the country. Now we're expanding quickly to other American industries. We're a Series A startup backed by top investors like Thrive Capital, Dylan Field, Homebrew, Designer Fund, and BoxGroup. We're looking for early team members who want to untangle the knotted intersection between American industry, climate, and the economy. The opportunity Ambrook is building a world-class team. As our founding operations coordinator, you'll be responsible for ensuring that our fast-growing business can scale to meet our ambitious goals and team growth. You'll report directly to Ambrook's co-founder, Dan Schlosser. In this role you will: Own: Office management for New York, Denver, and San Francisco offices, corporate IT, company retreat planning & travel coordination, corporate tax & compliance operations, benefits management, and facilities. Teach: Operational excellence, working in ambiguity. Learn: Ins and outs of building a fintech, industrial tech, and climate tech company, including the nitty gritty of scaling a 40+ person startup. Improve: Operational processes, office and culture, facilities, visitor experience. Within 1 month you'll... Get up to speed on all current vendors, tools, and systems (payroll, benefits, IT, office leases, etc.). Take over day-to-day office management for NYC, Denver, and SF. Own the corporate IT setup process for new hires (laptops, accounts, access). Build relationships with key vendors and internal stakeholders. Document existing operational processes and identify gaps. Within 3 months you'll... Plan and execute a company retreat or offsite. Establish repeatable systems for travel booking, expense management, and equipment procurement. Take ownership of corporate compliance tasks (state registrations, annual filings, etc.). Take on other special projects, working directly with Ambrook's cofounders. Run company all-hands meetings. Within 6 months you'll... Run Ambrook's operational functions independently with minimal founder involvement. Launch new Ambrook offices, coordinating site selection, decoration, equipment, move-in, and more. Build and manage the company's G&A budget. Create scalable onboarding/offboarding processes ready for continued team growth, partnering with Ambrook's recruiting team. Identify and implement new tools or systems that improve company efficiency. All G&A processes are documented with SOPs. Contribute to shaping company culture through events, office experience, and employee programs. About you 2+ years in operations, office management, executive assistant, or chief of staff roles-ideally at a startup or high-growth company. Highly organized with strong attention to detail; nothing falls through the cracks. Comfortable owning a wide range of tasks, from booking travel to managing compliance filings. Strong sense of taste and product quality; can independently select and purchase products for the office and team that meet our functional and aesthetic preferences. Proactive problem-solver who sees what needs doing before being asked. Strong written and verbal communication; can represent the company professionally to vendors and partners. Fluent with AI agents and AI tools, uses ChatGPT, Gemini, and/or Claude regularly. Comfortable working with spreadsheets and creating professional presentations. Tech-savvy and quick to pick up SaaS tools (Linear, Google Workspace, Slack, Gusto, etc.). Thrives in ambiguity and builds SOPs where none exists. Bonus: Experience with corporate IT setup, benefits administration, or event planning Bonus: Familiarity with fintech, agriculture, or other industrial sectors Benefits Competitive salary Health insurance 401(k) with matching contribution Flexible vacation time Flexible work hours A desk at Ambrook's NYC office. Wellness stipend Customer visit stipend Professional development stipend Our values Real Talk - We create space for ourselves and others to be straightforward, vulnerable, and accountable. Reach Understanding - We are driven by curiosity and empathy to learn about our customers, team, and world. Be Proactively Resourceful - We are internally motivated and externally empowered to identify opportunities and solve problems. Derisk Thoughtfully - We lean into the biggest risks we face as a company and put in the work to address them systematically. Find the Positive-Sum - We believe in creating incentive structures that align the needs of our company, our customers, and our planet.
$39k-59k yearly est. 4d ago
Epic Willow Analyst
Insight Global
Operations analyst job in New York, NY
Analyst II Epic Willow Duration: Perm Rate: $130k-$160k Shift: Monday-Friday 9am-5pm (1x a week onsite Wednesdays) JOB DESCRIPTION Seeking an experienced Epic Willow Inpatient Analyst to support and maintain the Epic Willow Inpatient module and related pharmacy systems. This role serves as a key liaison between IT, Pharmacy, Prescribers, Nursing, and Epic. Flexibility for night/weekend work and on-call rotation is required during major implementations. Responsibilities: Maintain in-depth knowledge of Epic Willow Inpatient, FDB, and medication dispensing systems (e.g., Pyxis, Omnicell) Analyze workflows, data, and technical issues; design and maintain solutions Collaborate with stakeholders to tailor systems to business needs Document procedures, build/test solutions, and support training efforts Provide on-call support and troubleshoot user issues Review and test system changes and new releases Support change management, QA, and disaster recovery processes Communicate effectively across teams and contribute to meetings Required: 2+ years of IT implementation/support experience 1+ year Epic Willow Inpatient experience Strong communication, interpersonal, and problem-solving skills Proficiency with SharePoint, Word, Excel, Teams, Visio, PowerPoint Experience with full Epic implementation lifecycle Bachelor's degree $120k to $145k per year annual salary. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.
$130k-160k yearly 3d ago
Business Analyst, Banking Transactions
BIP
Operations analyst job in Jersey City, NJ
Business Integration Partners (BIP) is Europe's fastest growing digital consulting company and are on track to reach the Top 20 by 2030, with an expanding global footprint in the US (New York, Charlotte, Chicago, and Houston). Operating at the intersection of business and technology we design, develop, and deliver sustainable solutions at pace and scale creating greater value for our customers, employees, shareholders, and society. BIP specializes in high-impact consulting services across multiple industries with 6,000 employees worldwide. Our domains include Financial Services business serves Capital Markets, Insurance and Payments verticals, supplemented with Data & AI, Cybersecurity, Risk & Compliance, Change Management and Digital Transformation practices. We integrate deep industry expertise with business, technology, and quantitative disciplines to deliver high-impact results for our clients. BIP is currently expanding its footprint in the United States, focusing on growing its Capital Markets and Financial Services lines. Our teams operate at the intersection of business strategy, technology, and data to help our clients in driving smarter decisions, reducing risks, and staying ahead in a fast-evolving market environment. About the Role: The Business Analyst will support requirements analysis, process mapping, and functional design for payment and wire initiatives at one of our investment banking clients. This includes supporting US Wires ramp-up, redefining payment flows, ensuring compliance with regulatory and operational controls, and coordinating across business, operations, and technology groups. You must have valid US work authorization and must physically reside around the posted city, within a 50-mile commute. We are unable to support relocation costs. Please do not apply for this position unless you meet the criteria outlined above. Key Responsibilities: Gather, document, and refine business and functional requirements for payments/wires programs. Analyze current-state vs target-state workflows; develop process models and user stories. Partner with engineering and architecture teams to translate requirements into technical designs. Coordinate UAT, regression testing, and validation with user groups. Support documentation required for audits, controls, and risk assessments. Ensure alignment with enterprise initiatives and regulatory mandates. Required Skills: 3-10+ years as a BA in financial services. Experience in payments, wires, treasury operations, or transaction banking. Strong requirements documentation, workflow analysis, and stakeholder communication. Familiarity with payment messages, exceptions, and operational controls. Preferred Skills: Experience with ISO 20022. Agile environments; Jira/Confluence proficiency. Understanding of APIs, system integrations, and batch vs real-time processing. **The base salary range for this role is $100,000 - $140,000** Benefits: Choice of medical, dental, vision insurance. Voluntary benefits. Short- and long-term disability. HSA and FSAs. Matching 401k. Discretionary performance bonus. Employee referral bonus. Employee assistance program. 11 public holidays. 20 days PTO. 7 Sick Days. PTO buy and sell program. Volunteer days. Paid parental leave. Remote/hybrid work environment support. For more information about BIP US, visit ********************************* Equal Employment Opportunity: It is BIP US Consulting policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship, or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds. BIP US provides a reasonable range of compensation for our roles. Actual compensation is influenced by a wide array of factors including but not limited to skill set, education, level of experience, and knowledge.
$100k-140k yearly 3d ago
Business/Systems Analyst
Kellymitchell Group 4.5
Operations analyst job in Stamford, CT
Our client is seeking a Business/Systems Analyst to join their team! This position is located in Stamford, Connecticut. Develop and own Business Requirement Documents (BRDs) to define chat, chatbot, and IVR product enhancements, customer experience improvements, and digital engagement strategies Collaborate cross-functionally with product managers, UX/UI designers, developers, and external vendors to ensure seamless implementation of chat, chatbot, and IVR solutions Analyze chat and IVR performance data, customer interactions, and pain points to identify improvement opportunities Translate customer needs into clear, actionable business and functional requirements with use cases, process flows, and user stories across chat and IVR journeys Partner with data and analytics teams to define and track KPIs such as: containment rate, deflection, CSAT, chat adoption, IVR completion rates Ensure all requirements align with customer expectations, operational feasibility, and business goals Conduct pre- and post-deployment user testing to validate enhancements and identify potential issues Facilitate stakeholder discussions, ensuring transparency, alignment, and prioritization of chat and IVR initiatives Document and maintain process improvements to streamline digital self-service, chat interactions, and agent handoff experiences Desired Skills/Experience: 3+ years of experience as a Business Analyst in digital servicing, chat, chatbot, IVR, or customer experience Proven ability to create BRDs, user stories, use cases, and process flows for customer-facing digital and voice products Experience working with chat platforms, chatbot solutions, and IVR systems Experience with business analysis tools such as: JIRA, Confluence, Microsoft Visio, and other BA documentation software Familiarity with Agile and Scrum methodologies in software development Knowledge of customer experience best practices and UX principles Excellent analytical, communication, and stakeholder management skills Experience working in telecommunications or digital customer support environments Understanding of APIs, web services, and conversational AI Prior experience with automation and AI-driven optimization for chatbots or IVR Benefits: Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position is between $42.00 and $50.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
$42-50 hourly 4d ago
DeFi Analyst
Gauntlet
Operations analyst job in New York, NY
Gauntlet leads the field in quantitative research and optimization of DeFi economics. We manage market risk, optimize growth, and ensure economic safety for protocols facilitating most spot trading, borrowing, and lending activity across all of DeFi, protecting and optimizing the largest protocols and networks in the industry. As of April 2025, Gauntlet manages risk and incentives covering over $42 billion in customer TVL. Gauntlet continually publishes cutting-edge research that informs our risk models, alerts, and analysis, and is among the most cited institutions - including academic institutions - in terms of peer-reviewed papers addressing DeFi as a subject. We're a Series B company with around 75 employees, operating remote-first with a home base in New York City. Our mission is to drive adoption and understanding in the financial systems of the future. The unique challenges of decentralized systems call for innovative approaches in mechanism design, smart contract development, and financial product utilization. Gauntlet leads in advancing this knowledge, ensuring safe progression through the evolving landscape of financial innovation. Responsibilities Drive Market Research & Strategic Partnerships: Track emerging yield strategies, protocol developments, and ecosystem incentives across chains to provide the Curation team with a competitive edge in vault deployment and optimization. Actively monitor DAO governance proposals, forum discussions, and protocol roadmaps to inform risk assessments, vault growth strategies, and partnership opportunities. Identify and evaluate live or upcoming liquidity mining, ve-token, and fee-rebate programs. Support business development by analyzing incentive structures, stakeholder alignment, and contributing to deal execution through opportunity qualification and proposal development. Execute Risk Assessment & Due Diligence: Conduct structured protocol reviews focused on solvency, oracle infrastructure, governance mechanisms, and security posture. Perform in-depth risk assessments by analyzing historical on-chain data, protocol codebase, and market dynamics to generate informed recommendations on vault growth, asset onboarding, and risk parameterization. Collaborate with auditors and protocol teams to resolve issues and ensure timely launch readiness. Monitor and respond to market events with clear internal communication and contribute to the evolution of Gauntlet's on-chain risk offerings. Develop Growth & Incentive Analytics: Build and maintain dashboards to track incentive rates, protocol yield performance, and vault-level KPIs across chains. Monitor competitive benchmarks and market dynamics to ensure vaults maintain a strong relative position in the ecosystem. Perform creative, non-standard data analysis-including natural experiments, cohort retention, and TVL deltas-to support partnership strategy, incentive optimization, and proactive risk mitigation. Use these insights to inform data-driven decisions that drive sustainable growth and preserve Gauntlet's competitive edge in DeFi. Enable Operational Excellence in Vault Deployments: Launch and monitor Vaults by configuring oracles, LLTVs, Vault parameters, and multisig protocols. Ensure accurate integration with Gauntlet tools and continuously monitor active markets to maintain optimal performance. Qualifications 1-3 yrs in crypto-native research, strategy, or trading seat with evidence of directing capital into third-party incentive programs. Comfort reading Solidity/Vyper, but you're not the auditor of record. Fluency with on-chain data tools (Dune, Subgraphs) and Python or JS for ad-hoc analysis. Track record of shaping deals or product decisions through crisp memos-think equity-research write-ups or growth-analytics briefs. Strong personal interest in DeFi, with a proactive mindset and continuous drive to stay at the forefront of protocol developments, yield opportunities, and strategic differentiation. Common Sense and Competitive Bonus Points Appetite to mentor as team size and volume scales. Rolodex across DAO treasuries, defi protocols, oracles, liquidators, venture funds, or large LPs. Benefits and Perks Remote first - work from anywhere in the US & CAN! Competitive packages with the added opportunity for incentive-based compensation Regular in-person company retreats and cross-country "office visit" perk 100% paid medical, dental and vision premiums for employees Laptop provided $1,000 WFH stipend upon joining $100 per month reimbursement for fitness-related expenses Monthly reimbursement for home internet, phone, and cellular data Unlimited vacation policy 100% paid parental leave of 12 weeks Fertility benefits Please note at this time our hiring is reserved for potential employees who are able to work within the contiguous United States and Canada. Should you need alternative accommodations, please note that in your application. The national pay range for this Role is $165,000 - $205,000 plus additional On Target Earnings potential by level and equity in the company. Our salary ranges are based on paying competitively for a company of our size and industry, and are one part of many compensation, benefits, and other reward opportunities we provide. Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company. #LI-Remote #J-18808-Ljbffr
$69k-95k yearly est. 3d ago
Business Analyst
Drum Upskill
Operations analyst job in New York, NY
We're looking for a Business Analyst to join a mission-driven team with a passion for building reliable and scalable systems at one of our Fortune 100 partners in New York City. You will be part of an innovative technology group who's focused on creating their next generation of leaders. In addition to this fulltime opportunity, you will also be enrolled in a program at DRUM that provides you with on-demand, paid for training in our partners selected niche technologies. This is an exciting opportunity to advance your career while simultaneously upskilling and continuing to make an impact in the world of technology. Key Responsibilities: Document business requirements and workflows that provide a solution-oriented view Create process maps and ascertain business requirements from development teams Interact with key stakeholders and end users to understand their challenges and feedback on current systems Create stories and tasks in JIRA to support the execution of deliverables Perform user acceptance testing to validate that technical implementation is in parity with the business requirements Analyze and transform high-level business requirements into detailed functional and technical specifications Qualifications: 2+ years of relevant experience in business analysis preferably web development and/or micro web services projects Working knowledge of the SDLC models/methodologies, IT systems, and their direct implementation in projects Strong test planning and execution skills Basic working knowledge of JIRA Must have strong organizational, interpersonal, and written/verbal communication skills and excellent analytical and problem-solving skills DRUM Upskill: Earn while you learn - receive compensation while gaining new skills Access to a curated network of industry advisors and engineering leaders for mentorship Hands-on exposure to modern AI tools A structured pathway into high-demand roles across enterprise software, insurance services, and consulting
$65k-92k yearly est. 2d ago
Business Analyst
Nextgen Coding Company
Operations analyst job in New York, NY
Business Analyst - NextGen Coding Company Engagement: Full-Time or Contract (based on client needs) Compensation: Competitive, based on experience NextGen Coding Company is seeking a detail-oriented Business Analyst to support enterprise software initiatives across regulated and data-intensive environments. The role focuses on translating business requirements into clear technical artifacts, supporting engineering teams, and ensuring alignment between stakeholders, product owners, and delivery teams. Core Responsibilities Gather, analyze, and document business requirements from clients and internal stakeholders. Translate business needs into functional requirements, user stories, and acceptance criteria. Partner with engineering, product, and QA teams to ensure accurate implementation of requirements. Support discovery sessions, workflow mapping, and process optimization initiatives. Maintain requirement traceability across design, development, testing, and delivery phases. Assist with backlog grooming, sprint planning, and prioritization activities. Validate delivered features against documented requirements and business expectations. Support reporting, dashboards, and documentation for executive and client-facing reviews. Communicate clearly with technical and non-technical stakeholders in structured environments. Required Skills and Experience 3+ years of experience in a Business Analyst or Product Analyst role. Strong experience gathering and documenting requirements for software or technology-driven projects. Ability to write clear user stories, process flows, and functional documentation. Experience working with engineering teams in Agile or hybrid delivery models. Strong analytical thinking and attention to detail. Excellent written and verbal communication skills. Full availability during Eastern Time Zone business hours. Preferred Experience Exposure to enterprise, regulated, or compliance-driven environments (BFSI, healthcare, government, or legal). Familiarity with APIs, data workflows, and cloud-based systems. Experience using tools such as Jira, Confluence, Notion, or similar documentation platforms. Ability to support cross-functional teams spanning product, engineering, QA, and operations. Ideal Candidate Profile Structured thinker with strong documentation discipline. Comfortable bridging business objectives and technical execution. Able to manage multiple stakeholders without losing clarity or accuracy. Proactive communicator who surfaces risks, gaps, and dependencies early. Why Join NextGen Work on real enterprise and regulated software initiatives. Collaborate with U.S.-based engineering and product teams. Exposure to modern technology platforms including full-stack systems, APIs, data pipelines, and cloud infrastructure. Opportunity to grow into senior analyst, product, or delivery leadership roles.
$65k-92k yearly est. 2d ago
Business Analyst
PMO Partners, LLC
Operations analyst job in Jericho, NY
Looking for an experienced Business Analyst/Project Manager who will be responsible for understanding and assessing the changing needs of the business.. Frequently analyze the impacts of change, document and support communication between relevant groups and stakeholders, and capture requirements needed to initiate a change. Act as a liaison between technology and business departments and be the intermediary who help support and translate needs across business units and functions and an end to end project driver. Responsibilities: · Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility · Prioritize requirements from various stakeholders · Communicate, translate, and simplify business requirements to ensure buy-in from all stakeholders · Assess change-proposals and define solutions to help the organization achieve its goals · Discover, organize, and clarify business needs and review/produce specifications for change · Work with the Technical Analyst and development team to ensure that they understand the specifications. · Work with training team to document system scenarios and identify roles impacted to help develop a change management/training plan. · Conduct business process modeling and generate applicable scenarios for the technology functionality testing team. · Track project performance, specifically to analyze the successful completion of short and long-term goals · Establish and maintain relationships with third parties/vendors · Create and maintain comprehensive project documentation Qualifications: · Proven working experience in project management · Excellent client-facing and internal communication skills · Excellent written and verbal communication skills · Solid organizational skills including attention to detail and multitasking skills · Strong working knowledge of Microsoft Office · Bachelor's Degree in appropriate field of study or equivalent work experience · Experience with project management software tools · Proficient in MS Word, Excel, PowerPoint, Visio, Smartsheet, Jira · Microsoft Access and/or SQL experience strongly preferred · Salesforce, Informatica, Azure SQL Server knowledge preferred.
$65k-92k yearly est. 3d ago
EpicCare Ambulatory Analyst
Medisys Health Network 3.7
Operations analyst job in Hicksville, NY
This position is a full-time/salaried on-site opportunity based in Hicksville, Long Island. The EPIC System Analyst is responsible for design, build, testing, validation, and ongoing support of EpicCare Ambulatory applications. Perform basic analysis of the daily use and administration of assigned IT system(s). Work closely with Operational counterparts to ensure delivery of expected outcomes. Provide expert and creative solutions to end-user requirements and problems. Test and troubleshoot existing and proposed assigned system(s). Generate reports as requested, including writing specifications for custom reports. Provide support and troubleshooting to end users. Document end-user issues and recommend steps to prevent recurrences. Work collaboratively with other EPIC applications and the Training Team to provide positive outcomes for our end users. Education: • Bachelor's degree preferred, or equivalent experience. Experience: § Requires at least 1+ years of related experience: Ambulatory proficiency/certification required MyChart experience a + Ambulatory orders/order transmittal build knowledge a + Knowledge and Skills: • Possess clinical application knowledge and experience • Positive attitude, detail oriented, self-motivated, critical thinker • Ability to troubleshoot basic application issues and provide solutions from an existing knowledge base • Basic presentation skills • Ability to interact and develop relationships with intra-departmental teams • Effectively communicate in both oral and written form to a widely diverse audience • Requires basic understanding of healthcare terminology, clinical application configuration and/or workflows and related technologies • Requires basic skills using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) • Ability to complete work assignments in a timely manner as assigned by supervisor with minimal oversight • Excellent customer service skills • Ability to multi-task effectively in a rapidly changing environment
$62k-94k yearly est. 3d ago
Analyst
Il Makiage 4.4
Operations analyst job in New York, NY
About ODDITY ODDITY is a consumer tech company disrupting the $600B beauty and wellness industries. Backed by data science and machine learning, we build and scale category-defining brands like IL MAKIAGE and SpoiledChild, serving 40M+ users via our AI-driven platform. With HQ in NYC, we operate like a tech startup: fast-paced, data-obsessed, and impact-driven. About the Role We're hiring a Product Development Manager/Analyst to join IL MAKIAGE's core product team. This is a high-visibility role for someone looking to apply consulting/banking skillsets to real-world product innovation with full P&L impact. You'll own product launch initiatives from concept to market, working cross-functionally with R&D, marketing, supply chain, and exec leadership. This is a rare opportunity to leap from strategy to execution inside a high-growth consumer product environment. This is the ideal role for someone craving startup speed and ownership beyond decks and models. What You'll Do Drive new product strategy through market research, competitor analysis, and consumer insight generation Analyze financial performance, product P&Ls, and consumer data to inform development priorities Build investment cases and roadmaps for new products, presenting directly to leadership Own timelines, deliverables, and supplier relationships for full product lifecycle management Coordinate testing, sampling, and launch readiness across internal and external stakeholders Execute structured consumer research: surveys, focus groups, market tests What We're Looking For 1-3 years in management consulting, investment banking, private equity, or high-growth startups Bachelor's degree from a top-tier institution Strong analytical + project management skills with attention to detail Experience building business cases, analyzing data, and communicating insights to senior audiences Thrives in high-speed, high-impact, ambiguity-rich environments Passion for consumer products, innovation, and making things real-not just theoretical Perks & Benefits $80K-$110K base salary Flexible schedule + remote options Deep product discounts Health insurance & wellness benefits Real ownership, fast-tracked career growth
$80k-110k yearly 1d ago
Sr Facultative Underwriting Analyst
Swiss Re-Schweizerische RÜCkversicherungs-Gesellschaft
Operations analyst job in New York, NY
This is your opportunity to join one of the world's leading reinsurers. Our reinsurance business at Swiss Re is about understanding and analyzing the major risks that concern the world - from natural Catastrophes to climate change, from ageing populations to cybercrime. We associate experience with expertise and creative thinking to build new opportunities and solutions for our clients. We also enable the risk-taking essential to enterprise advance. This is only possible with around 10,000 truly exceptional Swiss Re people across our group worldwide. This Business Services Underwriting Analyst position covers both direct and broker Property Facultative business. This is an Underwriting Support role for the US North America market. About the role The opportunity The Underwriting Analyst will aid the local Facultative Underwriting team and provide support regarding underwriting analysis including tools, records management and processes. Review of client/broker submissions regarding data quality and set up in underwriting system including ITC clearance Set up of rating system and costing requests to third party provider including risk appropriate costing instructions (e.g. scrubbing of data) Quality/plausibility check of costing output Completion of UW analysis including but not limited to loss history review, risk engineering report review, research of risk characteristics Prepare analysis-based suggestions for U/W on debits/credits and other risk specific pricing modifications Liaise with Risk Engineering Services as needed on risk review and classes Interact with Genpact (costing principles, accuracy) and contracts (forms, contracts review) Verbal or written communication with clients and brokers on account specific data needs/clarifications or requests for additional information - based on performed need analysis or as instructed Provide administrative and analytical support regarding pricing tools, internal systems, records processes for the business relationships in his/her area of responsibility. Data entry - risk clearance, binding transactions, property certificates, endorsement issuance, and responsible for strong data quality. Participate in deal triage calls and process submissions in accordance with triage decisions Handles all Facultative Underwriting documentation within WIRE Run and interpret financial reports, e.g. profitability reports (REAP, ReCOP) Makes sure and maintains guidelines throughout all facultative risks including archiving Work with other internal/external departments to resolve accounting discrepancies Ensure (external and internal) audit compliance About You Education University degree - financial services/ risk management preferred High proficiency in English Professional / Technical Background 2 to 4 years of work experience in P&C commercial property (re)insurance - U.S. markets / risk experience preferred. Basic knowledge of (re)insurance coverage terms, policy forms a plus. Basic understanding of SR u/w standards, risk appetite, deal preferences Follow up SOP with near shore / off shore teams Adhere to compliance and audit requirements Analytical Thinking: Grasp the underlying concepts in compiled information, can figure out root causes of problems, and formulate solutions including synthesis of information Decisiveness: Tend to take calculated risks by making decisions and acting, even in the absence of all information. Service Focus: Able to place emphasis on building customer dedication by continually improving the customer experience and show the ability to point out and understand the needs of customers, lead expectations, and give priority to meeting and exceeding those needs. Quality focus: Ensure that all work in one's own area of the business, throughout the organization, by vendors, suppliers, etc. is performed with excellence and to high standards for quality and integrity Active Communication: Ability to improve mutual understanding in communicating with others by expressing genuine interest in, and providing full attention to, the content and meaning of others' messages. Time Management: Plans own time and schedules activities to ensure achievement of goals. Handles time in a way that allows for responsiveness to shifting demands. Stays on top of concurrent tasks and activities effectively. Balances new requests with established priorities. Composure and Resiliency: Stays composed in challenging interpersonal situations. Demonstrates ability to remain resolute and resilient under stress. Bounces back quickly from disappointments and mistakes. Responds constructively to unexpected complications. About Swiss Re Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world. Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability. If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience. Start your career journey with Swiss Re. #J-18808-Ljbffr
$80k-109k yearly est. 2d ago
Senior Analyst- Corporate Creative Strategy
American Express 4.8
Operations analyst job in New York, NY
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. **How will you make an impact in this role?** Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes. The U.S. Small Business and Middle Market segment is the largest GCS customer segment with strong growth momentum and remains a key area of investment and focus. The Middle Market Demand Generation team sits within Managed Marketing & Prospect in GCS. The team is essential to the U.S. SME Sales & Marketing engine, warming and delivering high-intent leads to create new and expand existing customer relationships. This Senior Analyst role will be responsible for the end to end strategy, development, and execution of digital marketing assets for the Corporate Middle Market prospect audience. These marketing assets will drive demand, awareness, and ultimately leads and conversions for Amex Commercial products. **Key Responsibilities:** + Lead the E2E creative strategy from ideation to launch for omnichannel digital marketing campaigns to drive awareness and demand for the Corporate Card Program + Conduct market and competitive research to understand leading and innovative practices in B2B digital marketing and integrate them into US SME strategies to drive product demand + Manage relationships with external creative agencies and develop effective, comprehensive creative briefs + Partner closely with media agencies to determine optimal channels, timing and placements for initiatives + Monitor campaign performance and utilize insights and learnings to inform future campaigns + Partner closely with key stakeholders, both internal and external, to ensure alignment with marketing materials and that campaigns support broader business objectives + Drive campaign roadmap, test & learn plans, and optimizations of marketing collateral for continuous performance improvement + Oversee a Marketing Operations Analyst(s) responsible for the legal review process + Execute marketing assets in partnership with operations analysts & Compliance partners to gain legal approval through a thorough review process **Minimum Qualifications:** + 2 years of B2B and/or digital marketing experience + Creative problem solver with a passion for challenging the status quo + Strategic thinker - ability to ask the right questions and use data to develop winning, profitable strategies + Digital/performance marketing expertise; ability to build campaigns that connect with audience segments and motivate actions + Strong project management abilities with the ability to drive multiple initiatives across different work streams simultaneously + Paid Media and/or Email channel experience and excitement - experience developing creative across multiple digital platforms, and a passion for introducing new/innovative new ones + External agency management experience - writing creative briefs and delivering clear actionable feedback + Strong collaboration and partnership skills - track record for building positive relationships and finding mutual benefit with multiple cross-functional partners + Process-oriented with great attention to detail + Comfort developing, and being held accountable for, performance targets + Desire to innovate and try new things! **Qualifications** Salary Range: $78,000.00 to $124,750.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Marketing **Primary Location:** US-New York-New York **Schedule** Full-time **Req ID:** 26000368
$78k-124.8k yearly 8d ago
Employee Benefits Underwriter/Financial Analyst
Martin Grant Associates, Inc.
Operations analyst job in Syosset, NY
A well-established and rapidly growing insurance brokerage is seeking an Employee Benefits Underwriter / Financial Analyst to support the analysis and placement of group medical, dental, life, and ancillary coverages. This role is ideal for someone with a strong analytical background who thrives in a collaborative and fast-paced client service environment. Prior experience in employee benefits underwriting or analytics is preferred. The Job: Analyze client healthcare and benefits plan performance data Conduct plan modeling and forecasting to support client renewals and marketing Build and evaluate financial exhibits and benchmark reports for employer groups Assist in developing alternative funding strategies and plan design recommendations Prepare and present client-ready deliverables, including renewal strategies and market comparisons Collaborate with account managers, producers, and carrier partners to meet client needs The Company: National Scope: A top-tier brokerage platform with expansive market access and in-house expertise Client-Centered Mission: Known for delivering tailored solutions and long-term client relationships Growth & Development: Opportunities to expand your knowledge, gain exposure to diverse markets, and grow your career Entrepreneurial Spirit: Fast-paced, acquisition-driven environment where innovation is encouraged Comprehensive Benefits: Competitive salary, full benefits package, and advancement potential within a rapidly scaling firm If interested, apply and MGA would be happy to have a quick call to learn more about your background and share all of the details about this opportunity.
$66k-103k yearly est. 3d ago

Learn more about operations analyst jobs

How much does an operations analyst earn in Levittown, NY?

The average operations analyst in Levittown, NY earns between $47,000 and $102,000 annually. This compares to the national average operations analyst range of $44,000 to $90,000.

Average operations analyst salary in Levittown, NY

$69,000

$47,00010%

$69,000Median

$102,00090%

What are the biggest employers of Operations Analysts in Levittown, NY?

The biggest employers of Operations Analysts in Levittown, NY are:

AMC Networks

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Operations analyst jobs in Levittown, NY - 2,057 jobs

HEAD OF CLIENT SERVICES, AMERICAS

Analyst

Operations Coordinator

Analyst - Transformation Office

Operations Coordinator

Analyst/ Associate: US Equity and Quantitative Strategy Research

Operations Coordinator - Japanese Bilingual

Founding Operations Coordinator

Epic Willow Analyst

Business Analyst, Banking Transactions

Business/Systems Analyst

DeFi Analyst

Business Analyst

Business Analyst

Business Analyst

EpicCare Ambulatory Analyst

Analyst

Sr Facultative Underwriting Analyst

Senior Analyst- Corporate Creative Strategy

Employee Benefits Underwriter/Financial Analyst

Learn more about operations analyst jobs

How much does an operations analyst earn in Levittown, NY?

What are the biggest employers of Operations Analysts in Levittown, NY?