Operations analyst jobs in Medford, OR

BRIEF DESCRIPTION: The Mitigation Operations Coordinator is responsible for supporting the Mitigation Team to ensure scheduled goals are met. Responsibilities include planning, scheduling, coordinating and oversight of crews and documentation for maximum project performance. HOURLY RANGE: $30 - $34 based on experience HOURS: 7 AM - 4 PM, Mon-Fri, plus some mandatory overtime PRINCIPAL DUTIES & RESPONSIBILITIES: Primarily supports the Director of Operations and Mitigation Team leadership. Develop and maintain schedules to ensure timely completion of projects. Performs regular reviews of project documentation and communicates results with relevant personnel. Prepares status reports to communicate progress to customers and management teams. Conducts audits of field paperwork to ensure accuracy and compliance. Assists with timecard review. Generates weekly, monthly, and quarterly reports summarizing key performance indicators. Tracks equipment and material. General administrative duties. Monitors and audits safety protocols. Ensures activity and compliance of jobs in progress. Supports the billing team and process to ensure timely billing and receivables. SUPERVISORY RESPONSIBILITY: This role has no direct reports. QUALIFICATIONS & REQUIREMENTS: Must demonstrate a high level of accuracy. Works well in a fast-paced environment with strict deadlines. Strong problem solving, analytical and multi-tasking skills. High level of interpersonal skills. Strong phone skills and customer service experience. Excellent written and verbal communication skills. Proficient in MS Office, with advanced Excel skills. Experience with scheduling multiple work schedules at once. Workforce management. Knowledge in reading/understanding budgets. EDUCATION: AA or College degree or equivalent experience preferred. TRAVEL: Travel is not required. WORK ENVIRONMENT & PHYSICAL JOB DEMANDS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment can range from quiet to significantly loud. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must regularly lift and/or move between 25-50 pounds. While performing the duties of this job, the employee is regularly required to stand, walk, use hands and fingers to handle material, reach with hands and arms, and talk and hear. The employee is required to regularly move and walk around the office. COMPENSATION: This position offers a competitive hourly pay rate based on experience and a comprehensive benefits package that includes: a matching 401(k) plan, health insurance (medical, dental, and vision), paid time off, paid holidays, disability coverage, job-specific equipment (e.g., laptop, smartphone, etc.), and a corporate apparel allowance. BluSky also offers extended benefits such as: an Employee Assistance Program, Accident and Critical Illness Coverage, LegalShield, Professional Development Opportunities, a Paid Employee Referral Program, Vendor Discounts, and much more. EEOC: BluSky is dedicated to the principles of equal employment opportunity. BluSky prohibits unlawful discrimination against applicants or employees based on age 40 or over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, or any other applicable status protected by Federal, State, or local law. It is and will continue to be the policy of BluSky that all people are entitled to equal employment opportunity based on their individual qualifications, performance, and potential without regard for any protected status, as required by state and federal law. Application Duration: To ensure a thorough and fair selection process, we would like to inform you that the application deadline for this position is XX/XX/20XX. Please ensure that your application is submitted by this date for consideration. To be considered for this position, you must complete the online application by visiting our careers page at *************************

Under the direction and supervision of the Statewide 4-H Director, the 4-H Data Systems Analyst applies advanced analytical concepts, organizational objectives, and database integration principles to assist with the management and development of the statewide 4-H enrollment and reporting system. This role involves analyzing extensive and multi-layered processes and problems; developing identified online system needs and solutions; collaborating to ensure all new and updated enrollment system processes will improve efficiency of the University of California 4-H (CA 4-H) Youth Development Program's enrollment system. The incumbent provides subject-matter expertise to inform enrollment system design, data integrity, reporting, training, and compliance across related platforms used in CA 4-H. This includes serving as the primary liaison with vendors, county offices, statewide staff, and external partners to ensure the enrollment system and related tools meet program, policy, and compliance requirements. The position is responsible for designing data methodologies, developing statewide enrollment reporting frameworks, and analyzing program participation trends to inform organizational decision-making. The analyst also leads requirements gathering and analysis to translate statewide operational, programmatic, and policy needs into technical specifications. The 4-H Data Systems Analyst participates in the development of enrollment system training, resources, and system enhancements. The role requires the ability to manage multiple, high-level projects, anticipate and adapt to organizational needs, and deliver innovative, data-driven solutions that increase efficiency, compliance, and program effectiveness across CA 4-H. This position independently applies advanced data systems concepts to resolve complex issues and shape statewide system functions. The position also collaborates with the 4-H Policy Analyst to ensure that all applicable UC, state, federal, and 4-H policy changes are integrated into the enrollment system. The 4-H Data Analyst also collaborates on policy-based issues impacting the UC 4-H enrollment system, UC ANR digital enterprise system, and the national 4-H network for data management and enrollment reporting. This position is a career appointment that is 100% fixed. The home department is CA 4-H. While this position normally is based in Davis, CA, this position is eligible for hybrid flexible work arrangements for applicants living in the State of California at this time. Please note that hybrid flexible work arrangements are subject to change by the University. Pay Scale: $ 81,500.00/year to $ 115,800.00 /year Job Posting Close Date: This job is open until filled. The first application review date will be 12/16/2025. Key Responsibilities: 40% Statewide Data System Coordination and Support: Provides strategic oversight and management of the statewide 4-H enrollment database and related systems, ensuring data integrity, compliance, and security. Participates in the design and oversees implementation of system features, integrations, and workflows to increase efficiency and effectiveness of program operations. Assists with the development of statewide methodologies for extracting, validating, and reporting data, ensuring alignment with UC, state, and federal reporting requirements. Serves as primary liaison to vendors and developers, advocating California's system needs and ensuring successful system enhancements and problem resolution. Ensures consistent application of data governance and quality assurance practices across all statewide enrollment data workflows. Collaborates with Statewide 4-H Director, 4-H Policy Analyst and others to anticipate and interpret applicable policy changes (UC, state, federal and 4-H) and integrates them into enrollment system design and user processes. 20% Data Analysis, Reporting, and Policy Support: Designs and delivers advanced reporting dashboards, data visualizations, and analyses to support statewide monitoring, compliance, and decision-making. Conducts complex analyses of program participation and system usage, identifying trends, gaps, and opportunities to inform leadership decisions. Leads requirements gathering and analysis to translate statewide operational, programmatic, and policy needs into technical specifications and system configurations. Serves as subject matter expert in translating program and policy requirements into actionable enrollment system processes. 30% Training, Communication, & Statewide Support: Assists with the design and implementation of statewide training programs, guidance materials, and communication strategies for all 4-H data system users, including county staff, volunteers, and families. Delivers advanced, multi-platform trainings (virtual and in-person), ensuring consistent statewide understanding and compliance. Coaches and advises county-level staff on complex system and policy questions, providing advanced-level troubleshooting and guidance. Represents California 4-H in national peer groups and committees related to enrollment and data systems, sharing best practices and advocating for program needs. 10% Additional Systems & Financial Reporting System: Provides secondary technical support for additional online 4-H systems, including the statewide financial reporting platform, as needed. Advises on future CA 4-H enrollment system technology adoption, integration, and system expansion opportunities to strengthen program operations. Review enrollment system functions for increased efficiencies in enrollment procedures and overall data collection and use. Provides subject-matter expertise to evaluate system functionality and recommend improvements to support statewide operational efficiency. Requirements: Bachelor's degree in a related field and extensive professional experience in data systems management, reporting, and analysis, or equivalent combination of education and experience Demonstrated expertise in database design, system implementation, and data security/integrity practices, including handling complex and sensitive data. Thorough knowledge of data visualization and reporting tools; ability to design dashboards and decision-support tools for executive audiences. Strong analytical, problem-solving, collaboration, and decision-making skills; ability to independently as well as collaboratively resolve highly complex issues requiring evaluation of multiple factors. Excellent written and verbal communication skills; ability to communicate technical concepts to diverse audiences. Ability to anticipate organizational needs, translate policy into operational procedures, and recommend strategic improvements. Demonstrate strong proficiency using Microsoft Office, Zoom, Google Workspace applications, Box, and similar collaboration and communication software tools. Preferred Skills: Master's degree in a related field and significant professional experience in data systems management, reporting, and analysis, and/or equivalent combination of education and experience. Knowledge of Cooperative Extension. 4-H knowledge of program delivery, including delivery modes. Experience managing vendor relationships and system development projects. Coding knowledge and experience Fluency in Spanish Special Conditions of Employment: Must possess valid California Driver's License to drive a County or University vehicle. Ability and means to travel on a flexible schedule as needed, proof of liability damage insurance on vehicle used is required. Reimbursement of job-related travel will be reimbursed according to University policies. Travel including travel outside normal business hours may be requested. The University reserves the right to make employment contingent upon successful completion of the background check. This is a designated position requiring a background check and may require fingerprinting due to the nature of the job responsibilities. UC ANR does hire people with conviction histories and reviews information received in the context of the job responsibilities. As of January 1, 2014, ANR is a smoke- and tobacco-free environment in which smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes), is strictly prohibited. As a condition of employment, you will be required to comply with the University of California https://apptrkr.com/get_redirect.php?id=6769020&target URL=Policy on Vaccination Programs, as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements. Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes, but is not limited to, employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations. Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. a. "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct: UC Sexual Violence and Sexual Harassment Policy UC Anti-Discrimination Policy Abusive Conduct in the Workplace To apply, please visit: https://careerspub.universityofcalifornia.edu/psc/ucanr/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&JobOpeningId=82838&PostingSeq=1&SiteId=17&language Cd=ENG&FOCUS=Applicant Copyright ©2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-8bbf0097aafc724582da70acb5ae5a1e

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India The Operations Analyst II is responsible for assisting with the configuration and maintenance of the Firm's applications. This role works closely with the IT Operations Manager and the Director of Information Technology and interacts regularly with all members of the IT team regarding application deployment, stability, innovation, maintenance, and overall support. The Operations Analyst II also provides escalated support to team members, the Help Desk, and end users. Responsabilities: Troubleshoot cloud and on-premise application errors, isolate problems, and determine solutions in a timely manner. Partner with IT Operations team members to develop and implement resolutions to application issues. Implement, integrate, and manage cloud and on-premise Firm applications. Deploy and integrate new applications and systems to local and remote environments using SCCM, Intune, and Ivanti. Manage the application product lifecycle and communicate upcoming changes that may impact the Firm. Provide escalation support to the Help Desk. Provide after-hours support as part of an escalation or on-call rotation. Support IT Operations team members with projects and task completion. Provision and decommission accounts in applications and platforms, including Active Directory and Microsoft Exchange Online. Manage and maintain the Active Directory environment. Address Windows updates and security vulnerabilities while adhering to strict patching SLAs. Develop and maintain system support documentation and related procedures. Perform quality control testing for Firm applications to ensure a reliable working environment. Maintain relationships with vendors and consultants related to Firm technologies. Assist with evaluations and recommendations for Firm technologies. Independently manage projects. Support the creation of training materials for Firm applications. Perform other duties as assigned. Competencies Collaborates Instills Trust Customer Focus Drives Results Situational Adaptability Resourcefulness Action-Oriented Tech-Savvy Required Skills Strong understanding and demonstrated experience with several of the following: Microsoft 365 technologies (Office 365, SharePoint Online, Exchange Online, Dynamics, Power Automate) Azure and Entra ID Windows 11 OS Windows Server OS PowerShell and automation scripting Cloud collaboration tools (OneDrive for Business, Box) Remote desktop technologies (Azure Virtual Desktop, Citrix, RDP, BeyondTrust) Application packaging/deployment tools (Intune, Microsoft Endpoint Manager, MSI packagers) Metadata management software Tools Windows 11 Windows Server OS Microsoft 365 technologies Data extraction, transformation, and loading Azure and Entra ID Qualifications High school diploma or GED Experience with Windows 11, Windows Server, and Microsoft 365 Experience with Azure and Entra ID 3-6 years of related technical experience in large (300+ user) environments Project management experience running small to mid-sized projects Ability to prioritize multiple assignments and meet deadlines Strong written and verbal communication skills Ability to work professionally with all organizational levels and external entities Ability to learn new technologies quickly Ability to travel up to 10% Ability to work extended hours, nights, weekends, and rotating escalation duties when required Physical Demands Writing, typing, reading, speaking, hearing, seeing Sitting, bending, reaching Lifting up to 50 lbs Working Conditions Quiet office environment in a high-rise building; seated most of the time Occasional work in data centers with high noise and low temperatures Benefits Medical coverage and Health Savings Account (HSA) through Anthem Dental/Vision/Various Ancillary coverages through Unum. 401(k) retirement savings plan Paid-time-off options Company-paid Employee Assistance Program (EAP) Discount programs through ADP WorkforceNow Additional Details The base salary range for this position is $115K - $165K annually, depending on experience. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training About Us STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees. Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY. Check out more at ************** and reach out today to explore opportunities to grow together! By applying to this position, your data will be processed in accordance with the STAND 8 Privacy Policy.

Job Title: SFDC Service Business Analyst Work Schedule: Hybrid Rate: $88, Based on experience. Responsibilities: This position primary role is to work closely with the larger Customer Service / Field Service Organization Center of Excellence and with the internal IT Salesforce Architect to development and deploy new SFDC service-based solutions. Essential Job Duties • Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions on Salesforce.com and related applications which support the following stakeholders: Field Service, Service Contracts, Technical Support and Customer Support. • Engage with the existing SFDC Center of Excellence to represent projects and enhancements affects the Service Organization. • Work with existing SFDC Architects to implement SFDC Service functionality. • Interface on a day-to-day basis with other analysts, business users, super users and IT team members to support business operations and drive change management • Perform configuration /system changes to meet business requirements as needed. • Ensure proper level of testing and documentation is completed for all work. • Lead cross-functional meetings as part of requirements gathering, driving projects or providing status updates on various projects • Review and contribute to design document, configuration documents and functional specifications. • Conduct unit and Integration testing and regression testing. • Support ISI's production processes and all associated business systems functions. • Work with ISI IT and business teams to optimize and streamline business processes and technical solutions. • Drive change management process and ensure schedule adherence by collaborating with business, solution architects, cross functional consultants and developers • Collaborate and provide inputs to the development team during development phase to meet the business needs. • Conduct QA validations and lead User Acceptance Testing (UAT) tests. • Support, assist and train the users on new modified system configurations highlighting the impact on business processes. • Work closely with onsite team, offshore team, managers, and executives to ensure the release of high-quality solutions. • Act as Senior BA and guide & mentor the team members in providing best solutions and do peer review and advice on areas of improvement. Required Skills and Experience • 5-8 years of experience in supporting Field Service and Customer Support Business Functions. • 5-8 years of direct hands-on experience with Salesforce.com Field Service Management, Case Management and/or Call Center. • 2-3 years of direct hands-on experience with ServiceMax Asset360. • Possess a strong business and customer/client focus. • Experience and knowledge of Salesforce.com and SAP integration. • Hands-on experience with configuration of new and existing Salesforce.com features including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflow rules, email templates, Process Builder, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages, etc. • Experience working with business end users, gathering requirements, and building detailed functional design specifications. • AppExchange packages experience is preferred. • Salesforce Certifications of Admin, AppBuilder preferred. • Supporting users in a medical device company is desirable • Possess a strong business and customer/client focus • Experience with deep understanding of IT Applications and Technology • Strong problem solving and analytical capabilities • Excellent written and verbal communication skills • Very strong collaboration, negotiation, and influence capability required About Maxonic: Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients. Interested in Applying? Please apply with your most current resume. Feel free to contact Raghav Pradhan (****************** / ************* for more details.

Job Title: Business Operations Analyst Salary: $76,666-$100,000 Skills: Business Ops Automation, SQL, Report Building, AI Chat, Automate, Technology Industry, start-up About the Technology Company / The Opportunity: Are you a proactive Business Ops Analyst eager to drive impactful change in the fast-evolving technology sector? Our client, a forward-thinking start-up in the Technology industry, offers the opportunity to analyze complex business processes and champion automation initiatives. This San Francisco-based role provides the chance to collaborate across insurance, payroll, and private equity domains, leveraging cutting-edge tools and platforms to build reliable solutions that drive business performance. This role puts you at the center of scaling internal systems, streamlining processes, and leveraging AI to build smart workflows. You'll have the opportunity to design automations, generate insights through data, and directly influence how the business operates - all while collaborating with a forward-thinking leadership team. Responsibilities: Oversee day-to-day business operations and identify opportunities for optimization Build automations and workflows using n8n and other no/low-code tools Create and maintain reports and data pipelines using SQL Implement AI tools (e.g., ChatGPT, Claude) to enhance processes and internal systems Collaborate with leadership to identify operational bottlenecks and design solutions Serve as a key liaison between operations, engineering, and strategy teams Must-Have Skills: Demonstrated experience as a Business Analyst within the technology sector. Strong proficiency in SQL for data analysis and reporting. Hands-on experience with automation tools and technology platforms. Ability to design, build, and optimize business reports and workflows. Expertise in insurance, payroll, or private equity processes. Nice-to-Have Skills: Familiarity with insurtech solutions and industry compliance standards. Knowledge of advanced AI platforms such as Claude and ChatGPT. Exposure to Private Equity operational frameworks. Experience implementing automation in cross-functional teams. Strong communication skills for stakeholder presentations and change management.

Duration: 40 hours/week, 10-12 months Type: Project-Based Hourly W2 (benefits eligible) Rate: $70-90/hour Join a dynamic learning and awareness team focused on transforming how security training data is managed and delivered. This role blends data analytics, process improvement, and cross-functional collaboration to drive impactful learning and development outcomes. The ideal candidate is someone who enjoys working with data, optimizing systems, and collaborating across teams to enhance employee learning experience and ensure compliance. Key Responsibilities Champion Learning Analytics: Collaborate with cross-functional teams to collect, analyze, and interpret data related to security training and awareness programs. Use insights to improve learning effectiveness and engagement. Drive Training Quality: Lead and support User Acceptance Testing (UAT) for training courses, ensuring content accuracy and technical functionality. Monitor and Improve Compliance: Track and analyze compliance rates for mandatory training, identify anomalies, and initiate remediation through Jira tickets. Support Audit Readiness: Generate and validate reports for audits, ensuring data integrity and alignment with compliance standards. Optimize Learning Systems: Understand end-to-end integrations and data flows between learning platforms and business systems. Develop process maps to streamline operations. Measure and Report Program Performance: Develop and maintain dashboards and reports that track key performance indicators (KPIs) for security learning programs-including effectiveness, completion rates, and user engagement-to provide actionable insights that drive continuous improvement. Collaborate Across Teams: Act as a liaison between the Security Learning & Awareness team and other departments to support audits, certifications, and course deployment troubleshooting. Requirements 5+ years of experience in Information Security, Business Systems Analysis, or a related field. Strong proficiency in Excel, Python, and Java for data analysis and automation. Knowledge of learning management systems (LMS) and training delivery platforms is highly desirable. Proven ability to apply technology solutions to business challenges, especially in learning and development contexts. Experience with business process redesign and systems integration projects. Skilled in stakeholder engagement and cross-functional collaboration. Familiarity with compliance frameworks such as NIST, ISO27001, SOC 2, and PCI. Auditor experience is a plus. Bachelor's degree in Information Technology, Computer Science, Business, or related field. About Excelerate Excelerate LLC is a boutique consulting firm distinguished by its hands-on, collaborative approach to solving complex business challenges. We partner closely with our clients, bringing deeply experienced consultants who work in a facilitative style to deliver practical, lasting impact. Our work is grounded in four core values: humility, energy, integrity, and flexibility. These principles shape our culture, guide our work, and define the people who thrive here.

As an HRSD Product Analyst, you will play a critical role in supporting the HRSD Product Manager during run the business (RTB) activities, as well as project support. You will be able to get vast experience within various applications in ServiceNow, but primarily be working under the HRSD (Employee Workflows) scope and applications gathering, documenting, testing, and releasing core functionality for the business teams across our Employee Experience (EX) function at Adobe, such as Payroll, Equity, Benefits, HR, Global Mobility, etc. Responsibilities: Co-lead discovery with HR COEs (Payroll, Benefits, Leave, ER, Mobility) to map current vs target journeys, intake, and SLAs; rationalize services to a single COE each. Co-author PRDs, epics, and user stories with acceptance criteria Design per COE service components: catalog items/record producers, case/task templates, SLAs, notifications, Quick Messages, and workspace layouts. Build routing models: AWA queues, skills, schedules, capacity; remove double routing; define exception/overflow logic. Write functional specs for HRSD and HR Agent Workspace (UI Builder pages, record headers, side panels, related lists) Partner on integrations (Workday/Payroll/Equity/Identity): field mappings, source of truth, error handling, observability Author ATF test cases for critical paths; define Instance Scan rules; support UAT by persona and accessibility checks. Support reporting and dashboard creation and maintenance Support UAT and hypercare Operate in CI/CD: update set/source control hygiene Maintain RAID/logs Business stakeholder management and communications for RTB and project requirements Rationalizing business requirements and translating them into technical requirements Requirements: 4 years of experience as a Product/Business Analysis 2 years of experience in ServiceNow HRSD Ability to work onsite 1-2 days per week in San Jose, CA Strong HRSD architecture knowledge and hands-on experience in HRSD configurations Ability to write precise requirements, epics, stories, and acceptance criteria Experience using Jira Certifications: ServiceNow System Admin certification (required) HRSD Implementation certification (preferred) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

SAP Business Systems Analyst Quote to Revenue Duration: Contract We are seeking a skilled SAP Business Systems Analyst specializing in Quote to Revenue processes. The ideal candidate will play a critical role in analyzing, designing, and implementing SAP solutions to optimize business operations and support revenue generation. This position requires a deep understanding of SAP systems, business processes, and the ability to collaborate with cross-functional teams to deliver effective solutions. Responsibilities: Analyze business requirements and translate them into SAP system solutions. Collaborate with stakeholders to design and implement Quote to Revenue processes within SAP. Provide expertise in SAP configuration and customization to meet business needs. Identify and resolve system issues, ensuring seamless business operations. Work closely with cross-functional teams to ensure successful project delivery. Document system processes, configurations, and user guides for end-users. Stay updated on SAP advancements and recommend improvements to existing systems. Qualifications: Proven experience as an SAP Business Systems Analyst with a focus on Quote to Revenue processes. Strong knowledge of SAP modules and their integration points. Excellent problem-solving and analytical skills. Ability to work collaboratively with cross-functional teams and stakeholders. Strong communication and documentation skills. Experience in a contract role is a plus. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ***************** At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range: $80 - $85 The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at ***************. To report any concerns, please email us at *******************

ServiceNow HRSD(HR Service Delivery) BSA We are seeking a skilled HRSD Business Systems Analyst (BSA) to partner closely with the ServiceNow HRSD Architect, who acts as the bridge between HR business stakeholders and IT/ServiceNow development teams. The HRSD BSA will gather and analyze requirements, collaborate on designing HRSD solutions, and ensure the successful delivery of HR service management initiatives such as Configurable Workspace, Now Assist with Case & Knowledge Management, Employee Center Pro, and Workday integrations. In addition to project delivery, the BSA will support Business-As-Usual (BAU) activities, including minor enhancements, defect fixes, incident triage, and process improvements to ensure the ongoing stability and efficiency of HRSD services Key Responsibilities Requirements Gathering & Analysis Collaborate with HR stakeholders/ People Systems team to elicit, document, and Prioritize requirements for HRSD modules, with a focus on Configurable Workspace, Now Assist, Case & Knowledge Management, and Employee Center Pro. Identify gaps in current HR processes and recommend solutions leveraging ServiceNow HRSD capabilities. Solution Design & Collaboration Partner with the ServiceNow HRSD Architect and development teams to design scalable, efficient HRSD solutions. Translate business needs into functional specifications, user stories, acceptance criteria, and process flows. Project Delivery Support Assist in sprint planning, backlog grooming, and prioritization of stories with HR business stakeholders. Support SIT (System Integration Testing) and UAT (User Acceptance Testing), including test case preparation, execution, and validation for both new functionality and upgrade initiatives. Configurable Workspace Implementation Support design, testing, and rollout of HR Agent Workspaces (Configurable), ensuring workflows are intuitive, efficient, and aligned with HR operational needs. Now Assist Implementation Collaborate on configuring and optimizing Now Assist for HR fulfillers to improve case handling efficiency and knowledge recommendations. Business-As-Usual (BAU) Support Support ongoing HRSD operations, including minor enhancements, defect fixes, and incident triage. Monitor and ensure adherence to SLAs for incident resolution and defect turnaround. Recommend process improvements and automation opportunities to reduce manual effort and improve HR service efficiency. Integration & Data Support Work with integration teams to support Workday HCM and other HR systems integrations. Ensure data accuracy and consistency across HRSD modules and integrated systems. Stakeholder Communication Act as a liaison between HR, IT, and development teams to ensure alignment on requirements, timelines, and priorities. Facilitate workshops, demos, and training sessions as needed to ensure adoption of HRSD solutions. Continuous Improvement Identify opportunities to enhance HRSD processes, tools, and agent experiences. Stay updated on ServiceNow HRSD best practices, new releases, and emerging capabilities relevant to HR fulfillers. Required Skills & Qualifications • 6+ years of experience as a Business Systems Analyst or similar role, preferably in ServiceNow HRSD environments. • Strong understanding of HR processes such as HR case resolution, knowledge management, and Employee Relations • Hands-on experience with Configurable Workspace, Now Assist, Case & Knowledge Management, and Employee Center Pro. • Familiarity with Workday HCM or other HR system integrations. • Understanding of ServiceNow platform concepts, data model, tables, workflows, and security model. • Ability to gather, analyze, and document business requirements, functional specifications, user stories, and acceptance criteria. • Strong analytical and problem-solving skills, with attention to detail. • Experience supporting Business-As-Usual (BAU) operations, including defect triage, minor enhancements, and incident resolution. • Experience working in Agile environments, including sprint planning, backlog management, and stakeholder prioritization. • Ability to collaborate effectively with HR stakeholders, IT teams, developers, and architects. • Strong facilitation skills for workshops, demos, and training sessions. • Excellent written and verbal communication skills, with the ability to translate technical concepts to business users and vice versa. • Ability to influence and negotiate priorities with multiple stakeholders. • Knowledge of ServiceNow upgrade processes and best practices. • Experience with reporting and analytics within ServiceNow HRSD is a plus. Soft Skills • Strong analytical and problem-solving abilities. • Ability to work independently and as part of a team. • Attention to detail and a commitment to quality. Preferred Certifications • ServiceNow Certified System Administrator (CSA) • ServiceNow HRSD Implementation Specialist • Agile or Scrum certification (CSM/PSM)

Analyzing current business processes, workflows and procedures to identify areas for improvement. Developing and implementing optimized processes and procedures to enhance efficiency, productivity and customer satisfaction. Collaborating with stakeholders to design and execute new Quote to Cash products aligned with organizational goals. Monitoring and evaluating the effectiveness of implemented features, measuring key performance indicators and making necessary adjustments for continuous improvement. Stay updated on industry trends, emerging technologies and process improvement methodologies. Responsibilities: Help drive the roadmap for business process automation related to subscription functions; Quote to Cash. Gain cross functional alignment across product, sales ops, finance, legal, operations, services etc. Plans, implements and monitors business process changes for projects Assists in making business decisions relating to system implementation, modification, maintenance, etc. Analyze complex business problems relating to end-to-end processes involving CPQ, Subscription Management, Entitlement Management, ERP. Collaborate closely with IT Architects and product management to define and implement effective and efficient solutions to help scale the business. Assume a hands-on role in testing solutions, identifying issues, validating solution meets specification and communicate to team members. Presents analyses, solutions and business cases to senior management Coordinates with cross-functional team to develop business process requirements Experience: 10+ years of experience in process analyst role, including substantial experience in Enterprise Applications (eg. eCommerce, Salesforce, ERP, Zuora etc.) Strong knowledge in enterprise CRM, CPQ, Order to Cash, SaaS / Cloud applications, with an enthusiasm to gain and apply new knowledge. Familiarity with process mapping and modeling techniques. Good understanding of business processes including CPQ, eCommerce, Contract, Subscription, ERP, Entitlement and Fulfillment systems. Strong analytical skills with the ability to collect, study and interpret complex data. Ability to manage and perform multiple complex tasks as part of the daily work assignment. Systems / Tools: Google Workplace (Gmail, Sheets, Docs, Slides, calendar) MSFT Office Application Suite SFDC CPQ, Contracts and CRM modules Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels. Skills: EAbility to manage and perform multiple complex tasks as part of the daily work assignment. Systems / Tools: Google Workplace (Gmail, Sheets, Docs, Slides, calendar) MSFT Office Application Suite SFDC CPQ, Contracts and CRM modules Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels. Education: Bachelor's degree in business administration, management or a related field. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter's email id ******************************* ID: # 25-54457

Hiring: RPA Business Analyst We're looking for an experienced RPA Business Analyst to support enterprise automation initiatives. This role is ideal for professionals with a strong BA background and hands-on experience working on Robotic Process Automation (RPA) programs in agile environments. Location: Sunnyvale, CA (Hybrid) Duration: 6+ Months (Contract, possible extension) Work Authorization: USC & Green Card holders ONLY (Strict Requirement) Job Summary The RPA Business Analyst will work closely with business and technology teams to identify, analyze, and document automation opportunities. The role involves translating business processes into clear functional requirements and design artifacts to support successful RPA implementations. Must-Have (Non-Negotiable) Skills 10+ years of overall IT experience 8+ years as a Business Analyst in enterprise / IT environments 2+ years of hands-on experience as an RPA-focused Business Analyst Strong understanding of RPA tools such as UiPath, Automation Anywhere, or Blue Prism Experience creating: Process Design Documents (PDD) Solution Design Documents (SDD) User stories & acceptance criteria Strong skills in process mapping, gap analysis, and documentation Key Responsibilities Gather and analyze business requirements for RPA initiatives Identify automation opportunities and conduct process assessments Create detailed PDDs, SDDs, and user stories Collaborate with RPA developers and stakeholders throughout delivery Support Agile ceremonies and ongoing enhancements 📩 Interested? Apply now or DM us to explore this opportunity! You can share resumes at ********************* OR Call us on *****************

Sr. Imaging Applications Analyst Salary Range: $130k to $150k The Imaging Applications Analyst, Senior is responsible for the design, implementation, validation, and support of multiple imaging applications (RIS, Radiology PACS, Cardiology PACS, Voice Dictation, Advanced Post Processing, RadOnc EMR, EKG/EEG, GI)and related ancillary systems. The Imaging Applications Analyst ensures the design, configuration, integration, and user experience of these imaging applications, meets business and clinical objectives. The Imaging Applications Analyst consults with organizational clinicians, staff, and vendors of the imaging applications and is responsible for the configuration, testing, problem identification, issue resolution, and on-going support of the assigned applications including new implementations and upgrades. Accountabilities: Troubleshoot, configure, validate, upgrade, and support enterprise-wide clinical imaging applications. Provide off-hour on-call support for issues and apply expertise and independent judgment for full resolution. Work on assigned projects both independently and as part of a team. Lead/Assist large-scale development and implementation projects. complex, inter-departmental projects and operational initiatives Design and lead implementations, upgrades, and solution conversions in support of Keck clinical imaging applications Assist in ensuring stability and functionality of the assigned applications. Provide escalation support, troubleshooting and root-cause analysis of issues Assist in identifying and trouble-shooting application issues, including isolating problems, recommending appropriate solutions and implementing solutions. Work closely with all IS teams to maintain Clinical Imaging Applications that are compliant with organizational standards and policies. Regularly meet with users, vendors, IT staff to develop/modify system specifications and are responsible for the timely resolution or escalation of problems within the imaging application environment. Work on assigned projects both independently and as part of a team and apply expertise and independent judgment for full resolution. Responsible for support/testing of HL7 integration between Cerner EMR and all Imaging applications ensuring data integrity of integrated solutions. Maintain expertise in Imaging Systems functionality and site/system workflows working directly with clinicians and staff to understand clinical workflows and reported issues Coaches and mentors less experienced team members Provide after-hours and weekend support where necessary for a 24x7 system availability model. Minimum Education Bachelor's degree in Computer Science, Healthcare Science, Financials, Business or related field required. In lieu of a bachelor's degree, additional 4 years of experience are required. Minimum Experience Minimum 5 years of experience with design, configuration, maintenance, troubleshooting, upgrading, testing, and supporting clinical imaging applications (i.e., Cerner RadNet, FujiPACS/CV, PowerScribe 360, Varian Aria, Natus Xltek, Provation) or the equivalent combination of experience and education that would demonstrate the capability to successfully perform the essential functions of this position. Working level knowledge of DICOM, HL7 and IHE. Working level knowledge of Imaging Modalities (XR, US, MRI, CT, Nuclear, Mammo, EKG). Extensive experience in managing, implementing, and supporting a diverse range of Cardiology IT applications and systems, including Fuji Synapse Cardiovascular PACS, GE/Merge Hemo, Epiphany ECG management, and Cerner RadNet / RIS. Skilled in custom template building, focusing on creating standardized, efficient, and clinically relevant templates that streamline reporting and data capture. Comprehensive knowledge of DICOM imaging protocols and standards, including image acquisition, archiving, retrieval, and seamless integration with Fuji CV PACS and Cerner EHR. Possesses a foundational clinical background in cardiology, enabling a deep understanding of cardiac workflows, diagnostic procedures, and data requirements for IT system development and optimization. This is a senior position with the expectation of mentoring other team members and leading through projects independently. A strong team-oriented attitude is critical. Local resource preferred (on-site for the first six months then hybrid schedule).

Oracle Cloud ERP Functional Analyst with Supply & Demand Management experience needed for a well-established and fast-growing global manufacturing client, headquartered in Torrance, CA. Our client is passionate about people, their products, and providing amazing customer services. Great work environment with a small, dynamic, and collaborative team. This is an exciting time to join and make a big impact + this role has the potential for advancement. Oracle Cloud Senior Business Analyst will serve as a key functional resource for Oracle Fusion Cloud ERP, specializing in Supply and Demand Management, Costing, and related Supply Chain Planning functions. This individual will be responsible for resolving day-to-day user requests, driving process improvements, implementing enhancements, and optimizing business operations through Oracle Fusion Cloud ERP. Details: • Start: Immediate • Duration: Full time/ direct hire • Location: Remote or Hybrid from Torrance, CA area (3 days onsite, 2 days remote). • Anticipated Compensation: Starting at $180K plus bonus, higher depending on experience. The offered compensation to a successful candidate will be dependent on several factors that may include (but are not limited to) the type and length of experience within the industry, education, etc Position Description: Elicit, analyze, validate, and document business requirements for Supply and Demand Management and Costing processes, and map those to Oracle Fusion Cloud ERP features and functions. Serve as the liaison between business stakeholders, operations, and IT to define system processes supporting demand planning, supply planning, and product costing. Configure and support Oracle Supply and Demand Planning, Cost Accounting, and Inventory Valuation to ensure accurate and timely visibility into supply, demand, and cost data. Identify gaps in the current Oracle Fusion implementation and recommend design or configuration changes to optimize forecasting accuracy, supply planning efficiency, and cost transparency. Lead and support data integrity initiatives for item costs, resource rates, overhead absorption, and supply plan parameters. Partner with Planning, Manufacturing, Procurement, and Finance to implement end-to-end planning and costing solutions aligned with business goals. Analyze forecast accuracy, inventory turns, and cost variances; develop dashboards and reports to provide insights into supply chain performance. Provide functional support to end users, including root cause analysis for planning exceptions, cost discrepancies, and supply plan failures. Collaborate with Oracle Support and external partners to resolve issues across integrated systems including Procurement, Inventory, and Manufacturing. Required Skills: Bachelor's degree in Business, Supply Chain Management, Accounting, or related field. 6+ years of experience as an Oracle Cloud Business Analyst, with at least 3 years focused on Supply and Demand Management and/or Costing modules. Expert-level knowledge of Oracle Fusion Supply and Demand Planning, Cost Management, and Inventory Management. Strong understanding of Planning Data Collections, Forecast Consumption, Supply Plan Configuration, and Cost Accounting sub-ledger integration. Experience with at least two full-cycle Oracle Cloud ERP implementations. Proficiency in process mapping, data analysis, and root cause problem-solving. Familiarity with Oracle reporting tools such as OTBI, BI Publisher, and Smart View. Strong communication and interpersonal skills, with the ability to translate business requirements into technical solutions. Self-motivated and able to work independently in a dynamic, cross-functional environment.

At least 9 years of experience with Information Technology Domain experience in supply chain, order management, shipping, inventory management Understanding of Oracle PL/SQL, SQL, ERP (OM, Inventory, Shipping, Receiving), Java and various integration technologies and approaches, to be able to comprehend existing as well as design new solutions Sound data analysis skills Expertise in grasping the complexity of current state application design, analyze new requirements to design new solution options and develop functional specification & author technical user story for developers and QA team members Experienced in test case preparation/reviews, supporting QA exercise and issue resolutions Perform validations of the capabilities once developed to ensure compliance with the business requirements Perform demos to stakeholders Ability to work in teams within a diverse/multi-stakeholder environment Ability to interact effectively across cross-functional teams to iron out integration needs Experience and desire to work in a Global delivery environment Strong analytical abilities Good communication skills

Come work for a SaaS company that is a leader in the automotive repair industry and offers the stability of a 100+-year-old company. We are Mitchell 1, a division of Snap-on Inc. For over 100 years, Mitchell 1 has been a leader in providing information solutions that simplify everyday tasks for automotive professionals - helping make their jobs easier. Through the years, Mitchell 1's products have evolved to keep pace with the industry and technological advances. We are looking for a Sr. Anti-Piracy Analyst to protect the organization's intellectual property, applications, and network infrastructure from security threats, including software piracy, DDoS attacks, and malicious bot activity. This role involves monitoring, analyzing, and responding to security incidents, implementing security controls, and ensuring compliance with industry standards. This is a full-time, on-site position based at Mitchell 1's headquarters in San Diego, operating Monday through Friday. Responsibilities Monitor and analyze network and application security events using Splunk, Rapid7, and other tools. Detect and prevent web application software piracy, including unauthorized distribution and license circumvention. Implement and maintain application-level security controls to protect intellectual property and enforce licensing compliance. Collaborate with software developers to integrate secure coding practices and anti-piracy mechanisms into applications. Partner with network and system administrators to maintain secure network configurations and to harden systems. Implement DDoS mitigation strategies and configure F5 BIG-IP load balancers for application and network security. Deploy and manage Bot defense technologies to prevent automated attacks on web applications. Investigate and respond to security incidents, providing detailed root-cause analysis and corrective actions. Creates and maintains systems logging, monitoring, and alerting Documents infrastructure processes, procedures, and maintains asset management Participates in on-call rotation, incident response, and is an escalation resource Other projects and assignments as needed, requested by (Mitchell1 and Snap-on senior or executive leadership.) QUALIFICATIONS AND SKILLS Education: Bachelor's in Information Technology or equivalent work experience (preferred) CISSP, GIAC (GWEB/GWEB), or other web application defense certifications (preferred) Other IT systems, network, security, or cloud computing certifications (preferred) Years of Experience: Senior-level experience with 7+ years in application, system, and/or network administration, and IIS security Other Requirements: Must have hands-on experience with Splunk query language expertise, F5 BIG-IP, and Rapid7. Strong knowledge of TCP/IP, firewalls, VPNs, and web application security principles Possesses experience and a detective-like interest in solving web application anti-piracy challenges Proficiency in scripting languages such as Python, PowerShell, or Bash. Experience with DDoS mitigation and Bot defense solutions. Experience with ISE, 802.1X, secure group tags (SGT), Zero Trust Architecture Experience in Network troubleshooting and packet capture analysis Experience with Cisco products and F5 iRules/WAF required Experience with Splunk administration required Compensation: $125,000-$145,000 per year, based on skills and experience

Role: Epic Wisdom Applications Analyst Client: Delta Dental Work Authorization: U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer will be considered. We are seeking a skilled and experienced Application Analyst with expertise in Epic Wisdom to join our dynamic team. This Epic Applications Analyst plays a critical role in the implementation and installation of Epic applications, module upgrades, new components and modifications. This position is responsible for workflow configurations, go-live support, and on-going client support. You are also responsible for configuring application settings and validating configurations. This position is a expert role in Epic Practice Management system products. As an Application Analyst, you will collaborate with cross-functional teams, analyze business processes, and implement solutions to enhance the efficiency and effectiveness of our Epic Wisdom applications. Qualifications: Bachelors degree in information technology, Computer Science, or related field. Minimum of 5+ years of experience as an Application Analyst, with a focus on Epic Wisdom. Epic Wisdom certification REQUIRED (EPIC AMBULATORY CERT + Wisdom Project Experience with a path to certify.) Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Experience with healthcare information systems in a clinical setting is a plus. Key Competencies Leading, coordinating, and facilitating effective meetings Strong communication skills User focused design and data visualization skills Proficiency and demonstrated experience with analytics tools Familiarity with Epic applications Understanding of system build, end user workflows, and patterns of use Responsibilities: Epic Wisdom Implementation: Lead the end-to-end setup and implementation of the Epic Wisdom system, ensuring alignment with organizational goals and industry best practices. Collaborate closely with project stakeholders, including clinical staff, IT professionals, and business analysts, to gather requirements and customize the system accordingly. Familiarity with dental practices workflows particularly interaction of clinical users with scheduling and billing team, patient experiences within the organization Configuration and Customization: Configure Epic Wisdom modules to meet the specific needs and workflows of our healthcare organization. Implement customizations and enhancements to optimize system performance and usability. Training and Knowledge Transfer: Develop and deliver comprehensive training programs for end-users, ensuring a smooth transition to the new Epic Wisdom system. Facilitate knowledge transfer sessions to internal teams, empowering them to effectively manage and maintain the system post-implementation. Collaboration and Communication: Work closely with the IT team to integrate Epic Wisdom with existing infrastructure and other healthcare information systems. Provide regular updates on implementation progress, addressing challenges and ensuring effective Epic Wisdom System Support: Provide day-to-day support for the Epic Wisdom application, addressing end-user issues, troubleshooting problems, and ensuring system stability. Collaborate with technical teams to resolve any infrastructure-related issues affecting the Epic Wisdom system. System Optimization: Analyze and evaluate existing Epic Wisdom workflows, identifying areas for improvement and optimization. Work closely with end-users and stakeholders to understand their requirements and implement enhancements to streamline processes. Implementation and Upgrades: Participate in the planning and execution of Epic Wisdom system upgrades, ensuring a smooth transition and minimal disruption to operations. Collaborate with the IT team to implement new modules and features within the Epic Wisdom application. Training and Documentation: Develop and deliver training programs for end-users on Epic Wisdom functionalities and best practices. Create and maintain comprehensive documentation for Epic Wisdom configurations, workflows, and customizations. Collaboration and Communication: Collaborate with other IT professionals, clinical staff, and business analysts to gather requirements and translate them into actionable plans for the Epic Wisdom system. Communicate effectively with all stakeholders, providing updates on project statuses, issue resolutions, and system improvements. Benefits: Medical/Dental/Vision Benefits Offered 401k Life Insurance plans Employee Health and Wellness program Xcelligen Inc is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Job Title: BSA or Systems Analyst Duration: 6 Months (Extendible) Systems Analyst - KloudGin Work Management Our client is seeking a Systems Analyst - KloudGin Work Management to support the implementation, configuration, and ongoing optimization of their Field Service Management solution. This role plays a key part in evaluating business processes, aligning user needs with system capabilities, and ensuring the reliable performance of work management applications. Systems Analyst - KloudGin Work Management Responsibilities Provide analytical support for work management systems by evaluating business processes, translating requirements into system configurations, and ensuring alignment with operational needs. Lead and participate in requirements gathering, solution analysis, technical design, testing activities, documentation, and project planning efforts. Consult with stakeholders to understand objectives, performance expectations, workflows, and data requirements, offering technical alternatives when appropriate. Partner with process owners and subject matter experts to refine user requirements and document business processes, configurations, and workflow changes. Analyze and map current workflows to identify impacts, gaps, and opportunities for process improvement. Develop testing criteria, execute test plans, validate system changes, troubleshoot issues, and prepare documentation for system modifications. Deliver end?user support and training, ensuring complex technical concepts are communicated clearly to non-technical audiences. Coordinate with consultants, system integrators, technical teams, and internal partners to investigate and resolve system-related issues. Build and maintain productive working relationships across diverse teams and project stakeholders. Systems Analyst - KloudGin Work Management Qualifications Experience configuring the KloudGin Work Management (Field Service Management) platform. Minimum of 3 years as a Systems Analyst or related role supporting Field Service Management systems. Hands-on experience implementing and supporting FSM solutions in a utility or similarly regulated industry. Strong understanding of system integration approaches including APIs, middleware, and data migration. Knowledge of mobile technologies and their use in field service environments. Proficiency with SDLC methodologies such as Agile, Waterfall, or blended approaches. Experience working with reporting and analytics tools that support FSM data. Working knowledge of cloud-based applications and SaaS environments. Basic familiarity with related systems such as SAP Plant Maintenance, Esri, and SharePoint. Preferred: Experience serving as a project lead, functional lead, or coordinator on technology initiatives. Ability to rapidly learn new tools and technologies with minimal supervision. Demonstrated stakeholder management skills, including facilitating alignment across diverse groups. Deep understanding of field service operations and associated business processes. Experience analyzing systems and workflows to identify gaps, recommend improvements, and support modernization efforts. Strong communication skills, with the ability to convey technical information clearly to non-technical users. Ability to work independently or collaboratively within diverse teams while maintaining strong working relationships. Experience documenting system requirements, user stories, use cases, and technical specifications. Strong analytical and problem-solving skills, with the ability to remain adaptable and composed in a fast-paced environment.

Evergreen Federal Bank is seeking talented individuals who believe in offering exceptional customer service and enjoy making a positive difference in the community where they live. Celebrating over 90 years of operation, our institution has provided many stable careers. We offer competitive pay and a community-centric culture. We are currently accepting applications for an Operations Support Specialist at our Grants Pass Headquarters location. $20 to $24 per hour, depending on experience. Job Summary and Responsibilities The Ops Specialist I is responsible for performing back-office operational duties, supporting branch personnel and assisting customers with telephone inquiries. Essential functions of the position include processing the following: ACH and Check Rejects. Chargebacks. Check Image Exceptions. Mail Maturity Notices, Interest Checks and Negative Letters. Regulation E Claims. Complete reports as assigned. Proof Branch Capture items and forward to the Fed (WebCapture/SCO/X9, Mobile Deposits, Merchant Remote Deposit Capture, etc.) Completing CAMS Alert processing and required ATM/Debit Card research Processing of all Reclamations (e.g. V.A., SSI, Public Assistance etc.) Early Warning Reporting/Removing/Alerts. Essential duties of this position also include: Responding to customer inquiries for assistance with existing and/or potential bank relationships. Responding to inquiries on operational procedures and practices from branch, administrative and Operations Support personnel. Providing technical data support on branch transaction processing for branch, administrative and Operations Support personnel. Maintaining all required documentation to meet compliance and procedural standards. Performing assigned Operations Support job duties. Occasionally act as back-up to Reception Desk when Support Staff Employees are not available to do so. Requirements include compliance with internal policies and procedures, as well as applicable laws and regulations, including the Bank Secrecy Act. The Ops Support Specialist II requires all of the above duties as well as conducting self-audits, processing ACH returns and notifications, check adjustments and duplicate checks, encoding errors and late returns, and garnishments, levies and subpoenas. Eligibility Skills and Abilities Thorough understanding of Deposit Products and Bank services. Strong communication (written and oral) and organizational skills. Strong interpersonal skills and ability to develop rapport with people. Ability to work within and foster a team environment. Must be able to provide excellent customer service Maintain a professional image. Demonstrate a high level of accuracy and attention to detail. Ability to manage multiple priorities and achieve results according to priority. Education/Experience Associate's degree preferred. Minimum of two years banking experience with at least one year in a back office support role is preferred. Computer knowledge and familiarity with Microsoft Word, Excel, and Outlook. Physical Demands Must be able to remain in a stationary position for prolonged periods. Moving about the office to access file cabinets, office machinery, etc. Be able to transport up to 30 lbs. Operate a computer and other office machinery, such as a calculator, copy machine, printer, scanner, and other standard office equipment. The work primarily performed in this position is done within an indoor, climate-controlled environment. Candidates must be able to complete all essential functions and physical requirements of the job with or without a reasonable accommodation. EOE

Date application must be received for priority consideration by: October 17, 2025 Closing Date or if blank, Open Until Filled: Job Family Group: Support Staff Support Staff Classification Title: Operating System/Network Analyst 2 Division/Department: Finance and Administration/Information Technology Compensation Range (commensurate with experience): Salary Range 321-2, $28.10 -$36.06/hourly or $4,871 - $6,250/monthly@ 1.0 FTE FLSA Status: Non-Exempt Appointment Basis: 12-month Time Type: Full-time Benefits Eligible: Yes Renewable/Non-renewable/Grants/Limited Duration/Temporary: Renewable This position must possess and maintain a current, valid Driver License: Yes This position is designated as a critical, security-sensitive or safety-sensitive position; therefore, the incumbent must successfully complete a Criminal Background Check: Yes Lead Work/Supervisory Responsibilities: No Work Location Type: Hybrid Work Hours: M-F (8:00a - 5:00p) flexible schedule when required Worker Status: Must be able to legally work in the United States without visa sponsorship SPECIAL INSTRUCTIONS TO APPLICANT: Each applicant is required to provide (as attachments to the online application) the following supplemental documents: (1) a letter providing some detail of the applicant's qualifications and interest in the position; and (2) current resume/CV. - PLEASE NOTE - during the application process, you will be prompted to attach these documents in the area titled "Resume." Please either combine ALL documents into ONE attachment, OR upload each item separately in this section. Failure to upload ALL of the required documents may disqualify application from consideration. For inquiries and additional information, please contact Human Resource Services via email at *********** or by phone at *************. To view SOU's very generous benefits and pension programs available to eligible positions, please visit *************************************************************************************************************** Our benefits package is an important complement to the offered salary and our Total Compensation Calculator, ****************************************** demonstrates our value and commitment to our employees. POSITION DESCRIPTION: Information Technology provides information resources and technology services to the entire campus community, in support of the academic mission. Information Technology provides technical assistance in the design, acquisition, installation, and maintenance of the campus information technology, media, and telecommunications infrastructure, including: desktop computer equipment; institutional databases; enterprise-wide applications; technology equipped classrooms, distance learning classrooms, telecommunications systems; centralized access to a campus-wide software library, remote on-line services, open-access and program specific computer labs, consulting, training, and user support. Information Technology provides assistance to University leadership in strategic planning for technology initiatives which strengthen both efficiency and effectiveness. The ability to interact with a diverse population is essential. This position is responsible for the maintenance and administration of network, infrastructure, and application systems that service the SOU Campus Network. This includes configuring enterprise solutions to meet customer expectations and requirements, align with the mission and goals of the University, and comply with Information Technology department standards, policies, and procedures. The position also shares system administration responsibilities with the other members of the Infrastructure Services Team. Duties performed by this position include: Setup and provisioning of enterprise applications. Setup and provisioning of new servers, including virtual servers. Developing specifications and project plans for operating system and enterprise software deployments. Collaborating with the other system and network administrators to design, monitor, and support the university's network infrastructure, including physical, logical, security, and disaster recovery. Monitoring and patching servers for security and operating system updates. Cooperating with the other members of the Infrastructure Services Team to design, maintain, and update the university's enterprise directory. Supervising student employees involved in server systems activities. Working closely with User Services staff. Supporting escalated technical issues. Installing operating system upgrades. Maintaining electronic logs and other records for periodic review. Performing regularly scheduled maintenance. Configuring and maintaining network printing operations. Maintaining a test environment for research and development on new operating systems and other system software. Performing system backups and file restores. Documentation of the setup, configuration, and associated procedures for the systems administered by and/or within the purview of this position. This job requires a flexible work schedule, as server and systems maintenance often must happen after normal business hours and on weekends. Minimum Requirements This classification requires a basic foundation of knowledge in operating systems programs, maintenance, systems administration, and network systems that would normally be obtained through a bachelor's degree, preferably in computer science, engineering mathematics, telecommunications or a related technical field, or equivalent technical training and/or experience. SOU defines equivalent experience technical training and/or experience as a minimum four years of experience as a Systems Administrator or Network Engineer, including: experience with desktop and server operating systems (Windows, Linux, Mac OS X), experience with networking equipment such as switches and routers, experience with system and network administration tasks as outlined in Job Duties. Typical skills for each core function are cited below. Operating Systems Analysis Knowledge of internal operating system technology, computer operations and hardware, and network communications theory; Ability to use operating system languages as defined by the campus and ability to perform systems level programming in a distributed, networked environment; Ability to use performance monitoring software and interpret results; Ability to perform preventative and remedial maintenance to operating system(s); Ability to interface/integrate campus defined operating system(s) with software and other systems; Ability to evaluate existing and proposed systems and recommend upgrades and/or modifications; Knowledge of applications programming techniques and procedures; Understanding of job control and production procedures with an ability to troubleshoot and isolate production problems and application code; Ability to research and survey new products and/or releases, such as productivity tools; Ability to establish and document operations procedures; Knowledge of network operating system and network architecture, configuration, and protocols; Knowledge of client server technologies. Operating Systems Administration Knowledge of system management and security/control procedures; Knowledge of database design, structure development, features, operations, programming, and data access principles; Knowledge of data communication network architecture, configuration, protocols, and interfaces; Knowledge of operating systems and storage capacity, including ability to perform capacity planning; Ability identify and implement critical maintenance fixes and to isolate and correct malfunctions, including interface problems; Ability to develop and execute disaster recovery plans; Ability to establish data security standards and procedures; Ability to tune database systems and maintain database software. Network Planning and Implementation Knowledge of network activities, configuration, protocols, and interconnectivity requirements for internal/external information transmission; Ability to use engineering techniques in the design of network and transmission systems; Computer/video skills on specific applicable hardware and software; understanding of system functionality and components; Specialized vendor training or licensing to meet a specified departmental need; Ability to interpret data on system usage and develop engineering specifications to support changing service levels; Ability to interpret and apply broad regulatory standards and technical specifications to assignments; Ability to monitor and manage vendor relationships to ensure responsiveness and quality. Network Analysis and Management Knowledge of communication transmission technologies (e.g., circuit and packet switching, satellite uplink, etc.); Knowledge of network traffic and performance parameters to interpret variance and service impact to users; Ability to analyze network/systems problems using appropriate test structures and related diagnostics (e.g., protocol analyzer, T-bert analyzer, spectrum analyzer, etc.); Ability to operate applicable network equipment and application software programs; Understanding of information distribution systems access and security systems (e.g., E-mail, digital voice processing equipment, electronic media distribution systems, etc.); Ability to resolve impaired service conflicts; Understanding of connectivity, system integration, and traffic issues; Ability to determine most cost-effective structure and design for network. Network Administrative and Support General knowledge of telecommunication network design, topology system interface, and protocols to meet support requirements; Understanding of telephone switching technology support, data/video communications, and transmissions media and their performance capabilities; Knowledge of telecommunications and video industry standards; Ability to use specified software application packages and query, utility, or report generation features, and database systems; Ability to install network subsystems and to modify local, customized software programs/features (e.g., voicemail, electronic mail, and telecom features); Ability to interpret variance reports and resolve connectivity, traffic, and congestion problems as they impact services provided. Preferred Requirements Industry certifications such as Microsoft Certified Systems Engineer (MCSE), Red Hat Certified Engineer (RHCE), VMWare Certified Professional (VCP), Cisco Certified Network Associate (CCNA), or Juniper Networks Certified Associate (JNCIA). Experience with the account management system, Okta Experience with Workday Experience with the Box Enterprise file storage system Experience with database systems (Oracle, MS SQL Server, MySQL) Experience with high-availability clustering (MS, Novell, SQL Server). Experience with enterprise directories (Active Directory, eDirectory, LDAP). Experience with enterprise data backup systems (Veeam, Backup Exec, Syncsort). Experience with enterprise storage systems (iSCSI, SANs, NAS) Experience with virtualization technologies (VMWare, MS HyperV, Xen, KVM). Experience with router and switch configuration. Experience with Network Security Appliances (Palo Alto, SonicWALL, Sourcefire). Experience with configuration management software (Puppet, Chef, SaltStack). Experience with infrastructure monitoring software (Zenoss, Nagios, Zabbix, Icinga). Management, Microsoft Fore Front Identity Manager). Essential Functions Duties - The following examples are typical work activities that are meant to illustrate the general range of work functions and are not meant to be all-inclusive or restrictive: (80%) Shared Network and System Administration Work includes evaluation of technical options; consultation with systems engineers, user support teams, users, and management to determine specifications; creation of design documents, determining configuration standards; and considers reliability, usability and ease of ongoing maintenance. Design and implement network support systems -- Responsibilities include; performing evaluation of technical options; consultation with systems engineers, management, vendors, and end users to determine system specifications; creation of detailed design, and configuration plans that consider fault tolerance, reliability, upgradeability; development of implementation strategies which ensure rapid deployment, ease of conversion, and integration with other network systems. The following duties are shared with the Infrastructure Services Manager and other team members: Installation, upgrade, and maintenance of server hardware and operating systems. Installation, upgrade, and maintenance of networking and network security hardware and software. Installation, upgrade, and maintenance of enterprise software. Installation, upgrade, and maintenance of network storage. Installation, upgrade, and maintenance of desktop hardware, operating systems, and applications software. Planning and coordinating the deployment of new application software/systems, and the upgrade of existing application software/systems, including support for distributed campus enterprise applications. General enterprise-level administration of all of the resources listed above, including monitoring and security. Documentation of the setup, configuration, and associated procedures for the systems administered by and/or within the purview of this position. Responsible for designing and managing account creation and deletion processes. Design and implement Identity Management and Single-Sign-On Solutions. Identity management administration. (5%) Network Printing Configure and maintain a network printing environment for the campus network. Assist User Services staff with the creation of network printers. Maintain print accounting and management software. (5%) Data Backup and Recovery Maintain a schedule of backup jobs for university systems. Perform media rotation, and media lifecycle tasks. Restore data as needed. Maintain disaster recovery systems and associated procedures. (10%) Technical Support Troubleshoot network and enterprise application system problems. Ensure system reliability and 7×24 operation of network and other enterprise systems. Informs Help Desk personnel of system outages, actions undertaken to remedy system problems or failures, and estimated time of resolution for a given system outage. Ensure that systems problems have been efficiently and effectively remedied. Assist User Services with user account configuration issues as necessary ensuring that SOU account administration procedures and guidelines are followed. Skills, Knowledge, and Abilities Excellent communication skills; demonstrated ability to effectively communicate information in a clear and understandable manner, both verbally and in writing. Demonstrated customer service experience requiring a very high level of diplomacy and professionalism to effectively handle a broad range of sensitive interpersonal situations. Demonstrated ability to interpret and consistently apply a wide variety of complex policies and procedures where specific guidelines may not always exist. Expressed ability to work with frequent changes in policies and procedures, under pressure of deadlines in a fast-paced environment. Strong analytical and research skills; demonstrated ability to gather, evaluate, and to develop well-reasoned conclusions and recommendations. Demonstrated ability to proactively assess work operations and anticipate potential problems; ability to develop and implement strategies for preventing/resolving problems. Great ability to effectively perform work of a highly sensitive and confidential nature that requires access to information. Must be able to exercise sound judgment and discretion, tact, and diplomacy. Takes initiative in independently planning, organizing, and performing work assignments within broadly defined parameters Demonstrated ability to work with a high level of productivity and accuracy/attention to detail. Excellent organizational and time management skills with the demonstrated ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines. Expressed skill to independently analyze software functionality through technical documents, and design and document efficient/effective work processes; ability to independently analyze software problems, test probable causes, and recommend sound solutions. Excellent computer skills and proficiency with a variety of computer applications including word processing, spreadsheets, databases, online systems, social media platforms, Internet as well as online calendaring and email. Demonstrated ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds. Willingness to and work effectively in a heavily bureaucratic environment which requires regular interaction with a number of levels within the organization and multiple outside agencies. Working knowledge or ability to quickly learn, university infrastructure, policies, and procedures. Demonstrated ability to provide training and direction to student assistants. Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude. Physical Demands The position spends the majority of time in meetings, sitting, or working at a computer. Occasional lifting of network servers, and other computer equipment. Travel to technical training is occasionally required. Special Conditions Must be willing to travel and attend training programs off-site for occasional professional development. Must be able to work additional hours and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis. Must be able to successfully pass a pre-employment background check. This position classification has been defined as non-exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA). The person holding this position is considered a mandatory reporter under the Oregon Revised Statutes and is required to comply with the requirements set forth by the Oregon Department of Human Services. _________________________ SOU is an equal access AA/EOE committed to achieving a diverse and inclusive workforce In compliance with the Americans with Disabilities Act (ADA), Southern Oregon University will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application, interviewing, and selection process. You are not required to note the presence of a disability on this application. If, however, you require a reasonable accommodation in the application and/or interview process due to disability, requests must be made in a timely manner to Human Resources. Diversity Statement: Southern Oregon University is a welcoming community committed to inclusive excellence and the celebration of diversity. Without diversity, our educational process is diminished. Working together in support of our commitment to diversity, we strengthen and enrich our role as learners, educators, and members of a tightly connected global community. We encourage those who share in our commitment to diversity, to join our community and we expect all our employees to demonstrate an ability and desire to create an inclusive campus community. SOU Land Acknowledgement We want to take this moment to acknowledge that Southern Oregon University is located within the ancestral homelands of the Shasta, Takelma, and Latgawa peoples who lived here since time immemorial. These Tribes were displaced during rapid Euro-American colonization, the Gold Rush, and armed conflict between 1851 and 1856. In the 1850s, the discovery of gold and settlement brought thousands of Euro-Americans to their lands, leading to warfare, epidemics, starvation, and villages being burned. In 1853 the first of several treaties were signed, confederating these Tribes and others together - who would then be referred to as the Rogue River Tribe. These treaties ceded most of their homelands to the United States, and in return, they were guaranteed a permanent homeland reserved for them. At the end of the Rogue River Wars in 1856, these Tribes and many other Tribes from western Oregon were removed to the Siletz Reservation and the Grand Ronde Reservation. Today, the Confederated Tribes of Grand Ronde Community of Oregon (******************* and the Confederated Tribes of Siletz Indians (**************** are living descendants of the Takelma, Shasta, and Latgawa peoples of this area. We encourage YOU to learn about the land you reside on and to join us in advocating for the inherent sovereignty of Indigenous people. Notice to Prospective Employees Section 485 of the Higher Education Act, and The Federal Crime Awareness and Campus Security Act of 1990 (now referred to as the “Clery Act”), require that prospective employees be notified of the availability of SOU's Annual Security and Fire Safety Report. The report provides the annual statistics and campus policies for the reporting of and responding to campus crimes and fires; access to campus facilities; conduct code and campus policies on the use, possession, and sale of drugs/alcohol; and educational/information programs to inform the campus community about campus security procedures and crime prevention. An electronic copy of the Annual Security Report (ASR) can be accessed at the following link: ****************************************************** A physical copy of the ASR is available at no charge upon request. To request a copy, please visit the Office of the General Counsel located in Churchill Hall, 1250 Siskiyou Boulevard, Ashland, Oregon 97520. For more information, call ************, or email ************************.