Guidewire Business Analyst
Operations analyst job in San Antonio, TX
HCLTech is looking for a highly talented and self- motivated Guidewire Business Analyst to join it in advancing the technological world through innovation and creativity.
Job Title: Guidewire Business Analyst
Position Type: Full-time
Location: San Antonio,
Onsite: Onsite
Experience level:
10+ yrs
Mandatory skills and certification:
Guidewire Claims Center, Guidewire Policy Center, strong end to end Integration between downstream system
Job Description:
Analyze and identify the topics/events in Guidewire.
Analyze the API payloads for various operations / Integration points and arrive the testing approach.
Analyze the Automation approach for Functional UI, Guidewire Policy Center & ClaimCenter and API
Prepare Test Data strategy based on Guidewire Policy Center & ClaimCenter and legacy system.
Prepare Test Strategy, Test plan for all testing types (API, Functional, Performance, Security) and obtain approvals from stake holders.
Build Manual and Automated scripts for API, Functional and execute them and report the status to stake holders periodically.
Perform validation between Guidewire Data model and customer specific data model.
Prepare Estimation for different testing types and share with the stake holders.
Interact with product management, project management and development teams to develop a strong understanding of the project and testing objectives.
Coordinate with Offshore, Onshore, and other stake holders to complete the deliverables.
Need to have experience in End-to-end testing for Guidewire Policy Center & ClaimCenter.
Develop Policy Center & ClaimCenter configuration/Integration Test scenarios & test cases.
Identify test data needs and prepare test data for the required tests.
Log defects and track defects through closure
Create and run functional, application, regression, ad-hoc, and integration tests, including both positive and negative scenarios for Policy Center & ClaimCenter and related integration points.
Good to have hands on experience in GTUI Framework.
Pay and Benefits
Pay Range Minimum: $61000 per year
Pay Range Maximum: $114,000 per year
HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.
Compensation and Benefits
A candidate's pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the followi14520ng benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
How You'll Grow
At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.
Reporting Analyst
Operations analyst job in San Antonio, TX
Duration: 12 Months Contract
This role supports business processes and system requirements through the design, configuration, implementation, administration, and reporting of IT systems for the EIT Operations and End User Support teams. The position focuses on delivering actionable insights via SQL Server Reporting Services (SSRS), Microsoft Power Platform, and Visual Studio, while also administering the ServiceNow ITSM and Knowledge Management platforms and supporting general ticket management workflows.
Key Responsibilities
Develop and maintain reports using SSRS, Power BI, and Visual Studio.
Build automation and reporting solutions using Power Platform tools (Power BI, Power Automate, Power Apps).
Serve as System Administrator for ServiceNow ITSM and Knowledge Management platforms.
Design and maintain department dashboards, Balanced Scorecard (BSC) reports, and performance metrics for leadership.
Track and report on Service Level Objectives (SLOs) and Key Performance Indicators (KPIs) for internal teams and vendor performance.
Recommend strategies for Service Level Management (SLM) improvements and identify opportunities for operational efficiency.
Manage the report lifecycle: plan, implement, maintain, review, and retire reports.
Support ticket management processes by monitoring, analyzing, and reporting on service request and incident trends.
Respond to user inquiries and provide support for reporting and system administration issues.
Participate in project meetings to gather reporting requirements and provide input on system capabilities and timelines.
Support data conversion, customer satisfaction surveys, and expansion of ITSM tools to other business units.
Minimum Qualifications
Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience.
Minimum 3 years of experience in an Operations or Service Desk environment with a focus on metrics, reporting, and ticket management.
Proficiency in SSRS, Power BI, Power Automate, Power Apps, and Visual Studio.
Hands-on experience with ServiceNow or similar ITSM platforms.
Proficient in Microsoft Office 365 suite (Excel, PowerPoint, Outlook, Teams).
Excellent communication, analytical, and problem-solving skills.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Raviteja Yarram
Email: *********************************
Internal I'd: 25-54215
International Operations Coordinator (Bilingual)
Operations analyst job in San Antonio, TX
Are you passionate about delivering exceptional service and solving problems on a global scale? International SOS is looking for an International Operations Coordinator to be the first point of contact for our valued customers and ensure smooth, efficient assistance for business travelers worldwide.
What You'll Do
Be the voice of International SOS, providing empathetic, high-quality service to customers.
Coordinate assistance requests, from medical support to concierge services.
Collaborate with global teams to manage cases efficiently and cost-effectively.
Ensure compliance with protocols and maintain confidentiality at all times.
Support security-related issues and activate emergency assistance when needed.
What We're Looking For
Customer-focused problem solver with strong communication skills.
Ability to multi-task under pressure and prioritize effectively.
Team player with initiative and a drive for results.
Previous experience in customer service (banking, insurance, teaching, NGO preferred).
Fluent in English and Spanish language.
Why Join Us?
Work in a dynamic, global environment.
Opportunity to make a real impact on people's lives.
Competitive benefits and occasional travel opportunities.
Be part of a team that values collaboration, professionalism, and innovation.
Our Culture
At International SOS, we believe in teamwork, empathy, and excellence. We foster a supportive environment where every voice matters, and innovation drives our success. Our people are customer-focused, problem solvers, and passionate about making a difference. If you thrive in a fast-paced, global setting and want to grow with a company that values integrity and collaboration, you'll feel right at home here.
Ready to Make a Difference?
About International SOS
The International SOS Group of Companies has been in the business of saving lives for over 40 years. Protecting global workforces from health and security threats, we deliver customized health, security risk management and wellbeing solutions to fuel our clients' growth and productivity. In the event of extreme weather, an epidemic or a security incident, we provide an immediate response providing peace of mind. Our innovative technology and medical expertise with a focus on prevention, offers real-time, actionable insights and unparalleled on-the-ground delivery. We help clients meet compliance reporting needs for good governance. By partnering with us organizations can fulfil their Duty of Care responsibilities, while empowering business resilience, continuity and sustainability. Founded in 1985, the International SOS Group, headquartered in London & Singapore, is trusted by 9,000 organizations, including the majority of the Fortune Global 500 as well as mid-size enterprises, governments, educational institutions, and NGOs. 12,000 multi-cultural medical, security and logistics experts stand with you to provide support & assistance from over 1,200 locations in 90 countries, 24/7, 365 days. To protect your workforce, we are at your fingertips: ************************
Business Applications Analyst Senior - Treasury Management
Operations analyst job in San Antonio, TX
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
Our Business Applications Analyst Senior will be a key contributor within the Treasury Management - Strategy, Projects and Applications team, responsible for providing comprehensive analytical, business, and technical support across a portfolio of IT platforms, with a particular emphasis on ensuring the oversight and effective management of Treasury Management applications. This role demands extensive experience with SAP Treasury Management applications, enabling the candidate to lead business analysis initiatives/troubleshooting, develop and maintain application solutions, and drive business process improvements across various strategic functions. The analyst will also be accountable for the execution and oversight of controls, administrative responsibilities, and application support for these critical systems, advising stakeholders on IT platform direction by leveraging a strong understanding of business processes and SAP Treasury functionalities to identify and analyze technology solutions. Collaboration with diverse teams to manage dependencies, risks, and opportunities will be essential, alongside researching complex business issues, documenting requirements, directing system testing and implementation, designing documentation standards, and coaching team members to ensure robust risk management aligned with company policies, all while demonstrating proficiency in Agile methodologies and a proactive, solution-oriented mindset.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Charlotte, NC.
Relocation assistance is not available for this position.
What you'll do:
Advises and provides analytical support and recommendations to stakeholders making decisions related to business and application/IT platform direction and modifications, taking into account current and future business needs and opportunities.
Maintains advanced understanding of business processes, applications/IT platform and strategic direction and advises customers on and facilitates the identification, research, and analysis of application/IT platform and technology solutions.
Collaborates and exchanges information with team members, stakeholders, and information services to ensure dependencies, risks, and opportunities are identified and addressed.
Researches complex business issues requiring advanced knowledge of business principles and theories.
Responsible for analyzing and participates in documenting business requirements for application/IT platform and data systems and directing the testing and implementation of new systems or changes to current system as required to meet contractual needs and improve processes.
Leads and participates in the design and administration of standards and policies regarding application/IT platform and end user customer documentation.
Provides input and participates in establishing system documentation standards and quality assurance methodologies for systems and applications/IT platform.
Provides work direction and coaching to team members and may provide input on performance and development plans.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years of work experience in analyzing IT business processes, software application/IT platform design and/or IT documentation, with an understanding of application/IT platform data systems and operations processes.
Demonstrated understanding of application/IT platform administration and the software development life cycle, to include testing execution.
Experience in developing and maintaining documentation related to workflow and business requirements, as well as technical functionality of IT applications/IT platform.
Advanced knowledge of Microsoft Office tools.
Knowledge of risk & controls with experience identifying and fixing gaps, documenting controls and testing of those controls.
Successful completion of an analyst assessment may be required.
What sets you apart:
Comprehensive experience in SAP application ownership/support, with a specific focus on treasury functions related to Liquidity and Cash Management. This includes a proven track record in troubleshooting, maintaining, and enhancing SAP systems to ensure optimal performance and user satisfaction.
Proficiency in Agile methodologies.
Proactive and solution oriented.
US military experience through military service or a military spouse/domestic partner.
Compensation range: The salary range for this position is: $93,770 - $179,240.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Auto-ApplyLead Cybersecurity Analyst
Operations analyst job in San Antonio, TX
Compensation: Up to $115,000 Base Salary
Schedule: Monday-Friday, 8:00am-4:00pm CST
Our client, an award-winning MSSP, is seeking a skilled and motivated Lead Cybersecurity Analyst to guide Tier 2 SOC operations and elevate their cyber defense capabilities. This is a high-impact role for a hands-on leader who excels in Microsoft Sentinel, KQL development, incident response, and mentoring SOC analysts.
Why This Role Matters
As the Lead Analyst, you will act as the primary escalation point for complex investigations, drive SOC readiness, and play a key role in shaping detection logic, alert fidelity, and overall security posture. You'll have the opportunity to influence processes, train analysts, and lead during major cyber incidents.
Key Responsibilities
Provide daily direction and SME-level support for Tier 2 SOC analysts
Act as the primary escalation point for complex alerts and investigations
Manage security ticket workflows and ensure SLA-aligned escalations
Lead response efforts during high-severity cyber incidents
Maintain continuous monitoring for threats impacting business operations
Review investigations for quality, accuracy, and documentation completeness
Build and maintain SOC runbooks, procedures, and response playbooks
Train Tier 2 analysts in Microsoft Sentinel, KQL, and investigative techniques
Improve detection logic, alert tuning, and use case fidelity
Support data source onboarding, sensor placement, and log coverage enhancements
Produce detailed and executive-level reports on SOC activity and trends
Conduct threat trend analysis and recommend strategic improvements
Manage scheduling for Tier 2, including PTO rotation
Required Experience
5+ years of cybersecurity operations experience
Minimum 2 years in a Tier 2 or advanced SOC role
3+ years of Microsoft Sentinel experience
Strong proficiency in KQL query development, dashboards, and training others on Sentinel
Deep understanding of SOC operations, detection engineering, and incident response
Experience with SIEM, SOAR, EDR, IDS/IPS, and cloud-native logging solutions
Strong communication skills, capable of producing both technical and executive-level reports
Ability to stay calm, focused, and decisive during major incidents
Experience leading, mentoring, and developing SOC analysts
Preferred Certifications
Microsoft SC-200 (required by end of Q4)
Microsoft SC-100
Microsoft SC-300
CISA ICS 301
CompTIA CySA+
ISC2 CISSP
OffSec OSCP
Additional Details
100% onsite role in San Antonio, TX
Standard hours: 8:00am-4:00pm CST, Monday-Friday
Join a high-performing, award-winning MSSP with a strong reputation for innovation and security excellence
If you're passionate about elevating SOC operations, strengthening detection capabilities, and mentoring the next generation of cybersecurity analysts, this is an opportunity to make a lasting impact.
Interested? Get in touch and let's discuss. *******************
Investments Process Analyst - Learning and Development
Operations analyst job in San Antonio, TX
It's about process, progress, and people.
Are you always looking for innovative ways to help people? Does uncovering insights excite you? Are you known for your goal-orientated mindset and always thinking one step ahead? If so, being an Investments Process Analyst at Frost could be the job for you.
At Frost, it's about more than a job. It's about having a flourishing career where you can thrive, both in and out of work. At Frost, we're committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you'll become part of Frost's over 150-year legacy of providing unparalleled banking services.
Who you are:
As an Investments Process Analyst at Frost,
you
are our behind-the-scenes change-maker. You are the one who helps us turn complexity into clarity. You have a heart for helping and a mind for mapping, and you look at high-volume, high-impact business processes with a drive to find ways to enhance customer and employee experience. You believe in collaboration, ingenuity, and analytical thinking. More than that, this role is about constant improvement all with integrity, caring, and excellence in mind.
What you'll do:
Help to develop and maintain investment policies and procedures
Prepare reports and presentations to senior management
Design workflow and process strategies to improve business performance
Stay current with industry developments and regulations
Work with other departments, such as risk management and compliance, to ensure that policies and procedures align with company objectives and regulatory requirements
Always take action using Integrity, caring and Excellence to achieve all-win outcomes
What you'll need:
Bachelor's degree in finance, economics, or related field
4+ years of experience in investment research, analysis or due diligence
Knowledge of investment products and markets
Strong analytical and financial modeling skills
Excellent written and verbal communication skills
Proficient in Microsoft computer applications
Our Benefits:
At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:
Medical, dental, vision, long-term disability, and life insurance
401(k) matching
Generous holiday and paid time off schedule
Tuition reimbursement
Extensive health and wellness programs, including our Employee Assistance Program
Referral bonus program + more!
Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it's about being part of something bigger. If this sounds like you, we encourage you to apply and see what's possible at Frost.
Auto-ApplyIntern/Co-op - Midstream Environmental (Summer 2026)
Operations analyst job in San Antonio, TX
An exciting career awaits you At MPC, we're committed to being a great place to work - one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment. Marathon Petroleum Corp. (MPC) offers internship and co-op opportunities to high-performing college students who want meaningful hands-on experiences in their fields of study. The following core values guide MPC's approach to doing business: safety and environmental stewardship; integrity; inclusion; collaboration; and excellence. Interns and co-ops work side by side with experienced professionals as contributing members of diverse work teams who create value for the company's shareholders. MPC believes that how we conduct our business is just as important as the bottom line.
Responsibilities:
Environmental Interns/Co-ops are critical to ensuring that we maintain high standards for protecting people, the environment, and the communities where we work and live. They support all areas of the Midstream business. Opportunities are available for interns/co-ops to receive training in various subject areas including Health, Environment, Safety, Security and Product Quality.
Environmental Interns/Co-ops assist company professionals in the following areas:
+ Interprets and/or develops Company environmental policies and guidelines and develops methods and procedures for implementing and assuring conformance; advises appropriate managers and supervisors of the Company's goals and requirements; provides guidance and technical assistance in organizing and establishing programs and procedures to implement and administer such requirements, including budget inputs. Monitors compliance with these policies in assigned areas and directs related reports and recommendations to appropriate personnel.
+ Designs and/or reviews engineering designs and cost estimates for environmental equipment or systems; determines engineering specifications and recommends equipment, as required.
+ Identifies and investigates current and developing environmental problems or issues to determine cause and contributory circumstances; initiates steps to prevent recurrences and provides recommendations with appropriate personnel as well as communicating to senior management.
+ Keeps abreast of environmental legislation, regulatory agency actions, and international standards as well as related technological and administrative developments; develops/assists with legislative and regulatory impact assessment to ensure an appropriate response by the Company to governmental proposals; submits required reports and obtains various permits as required.
+ Develops environmental information, manuals, training material and programs; informs employees of related policies and procedures; conducts appropriate training sessions.
Qualifications:
+ Candidates must be pursuing a Bachelor's degree in Chemical Engineering or Environmental Engineering.
+ Concurrent enrollment in a Bachelor's degree seeking program for the duration of the experience.
+ Strong academic performance.
+ Candidates must be authorized to work in the US on a full-time indefinite basis without the need for employment visa sponsorship now or in the future.
+ Availability to work 40 hours per week.
+ Positions are available Spring, Summer, and Fall semesters.
+ Availability for multiple work terms is preferred.
+ A valid driver's license is required (travel may be involved with some positions).
+ Military experience a plus.
+ MIN - $30.77 per hour / MAX - $42.45 per hour
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
External Field.
As an energy industry leader, our career opportunities fuel personal and professional growth.
Location:
Denver, Colorado
Job Requisition ID:
00018607
Pay Min/Max:
$0.00 - $999.99 Hourly
Grade:
HRLY1
Location Address:
1515 Arapahoe St Twr1 Ste 1600
Additional locations:
Canonsburg, Pennsylvania, Findlay, Ohio, San Antonio, Texas
Education:
Employee Group:
Full time
Employee Subgroup:
Intern
Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant, click here (*********************************************************************************************************************************** . If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at *************************************** . Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation. Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at mympcbenefits.com. The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program. Equal Opportunity Employer: Veteran / Disability
We will consider all qualified Applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. In reviewing criminal history in connection with a conditional offer of employment, Marathon will consider the key responsibilities of the role.
About Marathon Petroleum Corporation
Marathon Petroleum Corporation (MPC) is a leading, integrated, downstream energy company headquartered in Findlay, Ohio. The company operates the nation's largest refining system. MPC's marketing system includes branded locations across the United States, including Marathon brand retail outlets. MPC also owns the general partner and majority limited partner interest in MPLX LP, a midstream company that owns and operates gathering, processing, and fractionation assets, as well as crude oil and light product transportation and logistics infrastructure.
Policy and Program Analyst
Operations analyst job in San Antonio, TX
Apply Policy and Program Analyst Department of Defense Defense Human Resources Activity DMDC-Defense Manpower Data Center Apply Print Share * * * * Save * This job is open to * Requirements * How you will be evaluated * Required documents * How to apply
Summary
This position is part of the Defense Human Resources Activity. The incumbent will be responsible for analysis, development, research, and special studies for matters impacting a diverse portfolio of human resources information technology. Responsibilities include support for correspondence, policy, issuances, congressional and legislative affairs, and strategic planning..
Summary
This position is part of the Defense Human Resources Activity. The incumbent will be responsible for analysis, development, research, and special studies for matters impacting a diverse portfolio of human resources information technology. Responsibilities include support for correspondence, policy, issuances, congressional and legislative affairs, and strategic planning..
Overview
Help
Accepting applications
Open & closing dates
12/10/2025 to 12/19/2025
Salary $142,488 to - $185,234 per year Pay scale & grade GS 13 - 14
Locations
1 vacancy in the following locations:
Seaside, CA
Fort Knox, KY
San Antonio, TX
Alexandria, VA
Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive
Promotion potential
14
Job family (Series)
* 0343 Management And Program Analysis
Supervisory status No Security clearance Secret Drug test No Position sensitivity and risk Noncritical-Sensitive (NCS)/Moderate Risk
Trust determination process
* National security
Financial disclosure No Bargaining unit status No
Announcement number DHRADMDC-26-12848843-MP Control number 852114100
This job is open to
Help
Federal employees - Competitive service
Current federal employees whose agencies follow the U.S. Office of Personnel Management's hiring rules and pay scales.
Career transition (CTAP, ICTAP, RPL)
Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.
Veterans
Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference
Military spouses
Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty.
Clarification from the agency
This announcement is open to current permanent competitive service Department of Defense (DoD) employees. Veterans eligibilities include Veterans Employment Opportunities Act (VEOA). Military Spouse Preference (MSP), Retained Grade Preference (RGP), and Military Reserve and National Guard Technician eligibles may also apply.
Duties
Help
As a Policy and Program Analyst at the GS-0343-13/14 some of your typical work assignments may include:
* Assists, manages, tracks progress, and provides oversight for human resources information technology policy, related issuances, reporting, congressional engagements, and correspondence.
* Monitors laws, policies, programs, special interests, and areas of concern regarding human resources information technology policies, programs, and operations.
* Develops and updates issuances and policies to establish and maintain compliance and standardization.
* Leads and conducts projects and studies requiring analysis and evaluation of program effectiveness. Assesses performance of key initiatives.
* Develops strategic communications messaging, channels, activities, and partnerships.
* Serves as a focal point for human resources IT inquiries.
Requirements
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Conditions of employment
* Must be a U.S. citizen
* Males born after 12-31-59 must be registered for Selective Service
* Resume and supporting documents (See How To Apply)
* Suitable for Federal employment, determined by a background investigation
* May be required to successfully complete a probationary period
* Work Schedule: Full Time
* Overtime: Occasionally
* Tour of Duty: Flexible
* Recruitment Incentives: Not Authorized
* Fair Labor Standards Act (FLSA): Exempt
* Financial Disclosure: Not Required
* Telework Eligibility: This position is telework eligible
Qualifications
You may qualify at the GS-13, if you fulfill the following qualifications:
One year of specialized experience equivalent to the GS-12 grade level in the Federal service:
* Assists, manages, tracks progress, and provides oversight for human resources information technology policy, related issuances, reporting, congressional engagements, and correspondence.
* Monitors laws, policies, programs, special interests, and areas of concern regarding human resources information technology policies, programs, and operations.
* Develops and updates issuances and policies to establish and maintain compliance and standardization.
* Leads and conducts projects and studies requiring analysis and evaluation of program effectiveness. Assesses performance of key initiatives.
* Develops strategic communications messaging, channels, activities, and partnerships.
* Serves as a focal point for human resources IT inquiries.
You may qualify at the GS-14, if you fulfill the following qualifications:
One year of specialized experience equivalent to the GS-13 grade level in the Federal service:
* Manages, tracks progress, and provides oversight for human resources information technology policy, related issuances, reporting, congressional engagements, and correspondence.
* Monitors laws, policies, programs, special interests, and areas of concern regarding human resources information technology policies, programs, and operations.
* Develops and updates issuances and policies to establish and maintain compliance and standardization. Supervises and conducts projects and studies requiring analysis and evaluation of program effectiveness.
* Assesses performance of key initiatives.
* Manages strategic communications messaging, channels, activities, and partnerships. Serves as a focal point for human resources IT inquiries.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
Substitution of education may not be used in lieu of specialized experience for this grade level.
Additional information
Veterans Employment Opportunity Act (VEOA): To be eligible for a VEOA appointment under Merit Promotion procedures, the veteran must be a preference eligible or a veteran separated after 3 years or more of continuous active service performed under honorable conditions.
Interagency Career Transition Assistance Programs: This program applies to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet ICTAP eligibility criteria; 2) be rated well-qualified for the position; Well qualified is defined as possessing the type and quality of experience that exceeds the positions minimum qualifications. and 3) submit the appropriate documentation to support your ICTAP eligibility. For more information: *******************************************************************************************************
Noncompetitive Appointment Authorities: For more information on noncompetitive appointment authority eligibility requirements:
Persons with Disabilities - Schedule A
Special Hiring Authority for Veterans
Special Hiring Authority for Certain Military Spouses
Other Special Appointment Authorities - Subpart F
Males born after 12-31-59 must be registered or exempt from Selective Service (see ******************************
The selecting official may choose to conduct interviews, and once the selection is made, you will receive a notification of the decision.
NOTE: Declining to be interviewed or failure to report for a scheduled interview will be considered as a declination for further consideration for employment against this vacancy.
Selective Service Requirement: Please visit ****************** for more information.
For more information, please visit
**************************************************************************************************************************
Re-employed Annuitant: This position Does/Does not meet criteria for re-employed annuitant. The DoD criteria for hiring Re-employed Annuitants can be found at:
*********************************************************************************
Status candidates must meet time-in-grade requirements (52 weeks at the next lower grade level).
Expand Hide additional information
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the application process is complete, your resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. If you are minimally qualified for this job, your resume and supporting documentation will be compared to your responses on the Occupational Questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration. Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
Competencies:
* Accountability
* Attention to Detail
* Customer Service
* Decision Making
* Flexibility
* Influencing/Negotiating
* Integrity/Honesty
* Interpersonal Skills
* Learning
* Reading Comprehension
* Reasoning
* Self-Management
* Stress Tolerance
* Teamwork
Interagency Career Transition Assistance Program (ICTAP):This program applies to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet ICTAP eligibility criteria AND 2) be rated well-qualified for the position AND 3) submit the appropriate documentation to support your ICTAP eligibility. Well-qualified means you possess the type and quality of experience that exceeds the position's minimum qualifications.
Priority Placement Program (PPP) DoD Retained Grade Preference (RGP): To receive this preference, you must choose to apply using the (RGP) eligibility. If you are claiming RGP and are determined to be Well Qualified for the position, you will be referred to the hiring manager as a priority applicant.
Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible (PPP DoD MRNG):In order to receive this preference, you must choose the (PPP DoD MRNG) eligibility, and fill out and submit the Military Reserve and National Guard Technician PPP Self-Certification Checklist and copies of the appropriate documentation.
Priority Placement Program, DoD Military Spouse Preference (MSP) (PPP MSP): In order to receive this preference, you must choose to apply using the(MSP) (PPP MSP) eligibility. If you are claiming MSP (PPP MSP) and are determined to be Well Qualified (score of 85 or above) for the position, you will be referred to the hiring manager as a priority applicant.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required documents
Required Documents
Help
The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc.). Your complete application includes your COMPLETE resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
The following documents are REQUIRED
1. Resume:
* IMPORTANT UPDATE: Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. The resume and required supporting documentation should provide the minimum qualifications and relevant experience for the announced position. Must include the work schedule, hours worked per week, dates of employment, and duties performed. If multiple resumes are submitted by an applicant, only the last resume submitted will be reviewed for qualifications and referred for selection consideration, if eligible. The resume must not be more than 5MB and should be saved and uploaded as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. Page margins should be 0.5 inches, and font styles must be legible. Consider using 14-point size font for titles and 10-point for the main text. We recommend using a font like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans.
* Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.
2.. SF50
* All current and former civilian Federal employees must submit a copy of your MOST RECENT SF50 (Notification of Personnel Action) showing your tenure, grade and step, salary, and type of position occupied (i.e., Excepted or Competitive); or similar Notification of Personnel Action documentation, i.e., Transcript of Service, Form 1150, etc. This is also a requirement to verify your Time in Grade (TIG).
3. Veteran's Documents:
* If applying using veteran's preference or under a Veteran's hiring authority you must submit the following documents: DD214 showing character of service, SF-15 Form and VA letter showing final percentage, or certification of expected discharge or release from active duty.
PLEASE REVIEW THE BELOW LINK FOR OTHER SUPPORTING DOCUMENTS needed for proof of eligibility:
***********************************************************************************************************
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Help
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration.
* To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
* You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. NOTE: Resumes up to a total of two pages will be accepted. Resumes exceeding two pages will be removed from consideration.
* You will receive an email notification when your application has been received for the announcement.
* To verify the status of your application, log into your USAJOBS account, ************************ select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
To preview the questionnaire, please go to *********************************************************
Review the General Application Information and Definitions at:
**************************************************************************************************************************
Agency contact information
DHRA Servicing Team
Phone ********** Email ******************* Address Defense Human Resources Activity
4800 Mark Center Drive
Alexandria, VA 22350-110
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated. You will receive another notification about the status of your application. A list of qualified applicants will be created and sent to the selecting official. All applicants reviewed and/or referred will receive a notification letter. All applicants must meet qualifications and eligibility criteria by the closing date of the announcement.
This announcement may be used to fill additional vacancies.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Required Documents
Help
The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc.). Your complete application includes your COMPLETE resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
The following documents are REQUIRED
1. Resume:
* IMPORTANT UPDATE: Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. The resume and required supporting documentation should provide the minimum qualifications and relevant experience for the announced position. Must include the work schedule, hours worked per week, dates of employment, and duties performed. If multiple resumes are submitted by an applicant, only the last resume submitted will be reviewed for qualifications and referred for selection consideration, if eligible. The resume must not be more than 5MB and should be saved and uploaded as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. Page margins should be 0.5 inches, and font styles must be legible. Consider using 14-point size font for titles and 10-point for the main text. We recommend using a font like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans.
* Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.
2.. SF50
* All current and former civilian Federal employees must submit a copy of your MOST RECENT SF50 (Notification of Personnel Action) showing your tenure, grade and step, salary, and type of position occupied (i.e., Excepted or Competitive); or similar Notification of Personnel Action documentation, i.e., Transcript of Service, Form 1150, etc. This is also a requirement to verify your Time in Grade (TIG).
3. Veteran's Documents:
* If applying using veteran's preference or under a Veteran's hiring authority you must submit the following documents: DD214 showing character of service, SF-15 Form and VA letter showing final percentage, or certification of expected discharge or release from active duty.
PLEASE REVIEW THE BELOW LINK FOR OTHER SUPPORTING DOCUMENTS needed for proof of eligibility:
***********************************************************************************************************
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Cloud Operations Delivery Analyst
Operations analyst job in San Antonio, TX
As a Cloud Operations Delivery Analyst focusing on ITSM process delivery, you will be responsible for ensuring seamless IT service management within a cloud environment. Your role will involve optimizing processes, ensuring compliance with ITSM standards, and improving service delivery to enhance operational efficiency and customer satisfaction.
Key Responsibilities:
Implement and manage ITSM processes, including Incident Management, Problem Management, Change Management, and Service Request Management within a cloud environment.
Monitor and analyze service delivery performance metrics to identify areas for improvement and ensure SLA compliance.
Collaborate with cross-functional teams to design and implement solutions that enhance IT service delivery and operational efficiency.
Conduct root cause analysis for recurring incidents and develop strategies to prevent future occurrences.
Develop and maintain documentation for ITSM processes, procedures, and best practices.
Provide training and support to team members to ensure consistent and effective use of ITSM tools and processes.
Participate in the continuous improvement of ITSM processes to align with industry standards and best practices.
Ensure compliance with federal regulations and organizational policies related to IT service management.
Minimum Qualifications
Bachelor's Degree in Business, or a related field or equivalent relevant experience.
5-10 years of experience working on projects/programs supporting Government Contracts.
Other Job Specific Skills
Strong understanding of ITSM frameworks such as ITIL (Information Technology Infrastructure Library).
Experience with cloud platforms such as AWS, Azure, or Google Cloud.
Proficiency in using ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management).
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills.
Ability to work collaboratively in a team-oriented environment.
Cyberspace Operations Analyst
Operations analyst job in San Antonio, TX
CYBERSPACE OPERATIONS ANALYST
US Citizenship Required: Yes
Clearance: TS / SCI with Poly
Travel: Limited less than 10% of time.
Overview:
Strategic Technologies Analytics Group (STAG) is seeking a Cyberspace Operations Analyst to support a Department of Defense (DOD) Client. You will collaborate with analytical counterparts across the Intelligence and Operational Communities of Interest to develop access and exploitation analytical strategies against targets of interest. Our ideal candidate will leverage their extensive cyberspace experience to conduct Target Systems Analysis, System of Systems Analysis, Vulnerability Analysis, and Critical Factor Analysis against systems of interest. Applying the knowledge gained, you will develop tailored solutions for access / Exploration methodologies, incorporating weaponeering analysis as well as intelligence and cyberspace capability limitations required to execute operations. As a Subject Matter Expert, you will work with a team to deliver analytical products (orally, visually, and written formats) in accordance with established DOD policies, procedures, and requirements.
Job Description:
In this role you will analyze highly complex and diverse mission areas requiring innovative solutions using computer science and engineering practices. Additionally, you will conduct the following duties:
· Execute target analysis and research to identify communication infrastructures.
· Conduct Operational research from various sources /metadata to identify, analyze, and characterize network (logically and physically), telecommunications, and social networks to build a comprehensive operational picture.
· Complete risk, forensic, and vulnerability assessments at the network, system, and application levels.
· Identify and prioritize vulnerabilities using various Critical Factor Analysis techniques.
· Analyze data to identify new access development opportunities for follow-on collection requirements.
· Develop tailored access and exploitation strategies against targets of interest.
· Create weaponeering solutions with known capabilities (existing and/or developmental) to meet operational requirements.
· Conduct gaps and seams analysis to identify additional intelligence and/or capability requirements.
· Deliver customized Target/Technical solution via oral, visual, and written analytical products to support our client's cyberspace operational requirements.
Basic Qualifications:
· TS/SCI clearance with Polygraph and be willing to pass an additional polygraph as required.
· Minimum 10 years of related experience.
· BA or BS degree in an IT-related field or 6 years of technical experience in lieu of a degree.
· Demonstrated advance knowledge of internet protocols, internet protocols, telecommunication technologies, and intra-/internet routing principals.
· Demonstrated advanced knowledge of software applications, operating systems, and databases within telecommunications architecture.
Preferred Qualifications:
· Excellent written and verbal communication skills with the ability to present complex technology in layman's terms.
· Self-motivated, creative, willing to work as a member of a team, who can organize and manage individual schedule.
· Experience in programming and machine language to read, interpret, write, modify, and execute simple scripts on Windows, Unix, and/or mobile operating systems.
· Knowledge in reverse engineering concepts (e.g. hex editing, binary packaging utilities, debugging, and strings analysis) to identify function and ownership of remote tools.
· Successful completion of any of the following courses or certifications: Certified Ethical Hacking Certification, Certified Cyber Fires Planner, Cisco Certified Network Associate Certification, 39th IOS Cyber Warfare Operations Course, Joint Network Attack Course (JNAC), Joint Network Attack Course (JNAC), Joint Cyber Analysis Course (JCAC), Joint Cyber Operations Planners Course (JCOPC), Advanced Cyber Warfare Courses (JACWC/PACWC/NSA E and A courses), EC-Council Licensed Penetration Tester (Master) Credential, GIAC Exploit Researcher and Advanced Penetration Tester (GXPN), Certified Penetration Tester (CPT), Targeting Intelligence Formal Training Unit, Joint Targeting School, and/or Remote Interactive Operator Training
About Strategic Technologies Analytics Group (STAG): STAG is a premier solutions provider to the National Security and Defense communities around the world. We are a Veteran-Owned Emerging Small Business based in San Antonio, Texas. STAG provides multi-domain technology solutions coupled with the best professionals sourced from their respective fields of intelligence, cyber, electronic warfare and special operations communities. Our team members serve at all levels of operations, from on-keyboard cyber warfare experts to national-level advisors on intelligence operations. STAG utilizes proven methodologies that produce high-quality innovative solutions addressing some of our Nation's most challenging problems.
EEO Statement
STAG is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, political affiliation, personal appearance, family responsibilities, matriculation, and/or any other characteristic protected under federal, state, and/or local laws. STAG's policy regarding equal employment opportunity applies to all aspects of employment, including recruitment, hiring, job assignments, promotions, working conditions, scheduling, benefits, wage and salary administration, disciplinary action, termination, social, educational, and recreational programs.
Cloud Operations Delivery Analyst
Operations analyst job in San Antonio, TX
As a Cloud Operations Delivery Analyst focusing on ITSM process delivery, you will be responsible for ensuring seamless IT service management within a cloud environment. Your role will involve optimizing processes, ensuring compliance with ITSM standards, and improving service delivery to enhance operational efficiency and customer satisfaction.
Key Responsibilities:
+ Implement and manage ITSM processes, including Incident Management, Problem Management, Change Management, and Service Request Management within a cloud environment.
+ Monitor and analyze service delivery performance metrics to identify areas for improvement and ensure SLA compliance.
+ Collaborate with cross-functional teams to design and implement solutions that enhance IT service delivery and operational efficiency.
+ Conduct root cause analysis for recurring incidents and develop strategies to prevent future occurrences.
+ Develop and maintain documentation for ITSM processes, procedures, and best practices.
+ Provide training and support to team members to ensure consistent and effective use of ITSM tools and processes.
+ Participate in the continuous improvement of ITSM processes to align with industry standards and best practices.
+ Ensure compliance with federal regulations and organizational policies related to IT service management.
**Minimum Qualifications**
+ Bachelor's Degree in Business, or a related field or equivalent relevant experience.
+ 5-10 years of experience working on projects/programs supporting Government Contracts.
**Other Job Specific Skills**
+ Strong understanding of ITSM frameworks such as ITIL (Information Technology Infrastructure Library).
+ Experience with cloud platforms such as AWS, Azure, or Google Cloud.
+ Proficiency in using ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management).
+ Excellent analytical and problem-solving skills.
+ Strong communication and interpersonal skills.
+ Ability to work collaboratively in a team-oriented environment.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
66900-80000
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
Operations Engineering Intern
Operations analyst job in San Antonio, TX
Plus One Robotics is a fast-growing robotics and automation company based in San Antonio, TX. We develop and support computer-vision systems, industrial PCs, and robotic workcells used by leading logistics companies.
The Operations Engineering Intern provides cross-functional assistance to both the Customer Support and Operations Engineering teams. This role supports day-to-day customer-facing tasks (including responding to phone calls, maintaining accurate support documentation, and managing Salesforce data) while also assisting Operations with IPC provisioning, ERP data entry, light assembly support, inventory reconciliation, and documentation upkeep.
This position is ideal for a student interested in robotics, operations, systems engineering, customer support, or technical administration. The intern will gain hands-on exposure to real production hardware, ERP workflows, and direct customer-support interactions.
This role reports directly to the Operations Systems Engineer and receives functional direction from the Customer Support Group Lead for support-related tasks.
Essential Functions
Answer and triage incoming customer calls, support-line inquiries, and assist with routing and case creation.
Maintain and update support documentation, including reconciling Salesforce cases with Helpjuice articles and organizing SharePoint folders and files.
Perform data entry and quality checks in Salesforce and ERPNext, ensuring client, asset, item, and serial-number records are accurate and up to date.
Assist with internal hardware workflows, including basic IPC manufacturing support and gripper assembly tasks, including verifying component lists against BOMs and recording traceability data, and using basic hand tools for light assembly.
Prepare and maintain reports and routine data outputs in Excel/Sheets for internal and external stakeholders.
Support shipping, receiving, and configuration processes, including packaging, labeling, document preparation, and checklist-based software validation.
Contribute to project-based and cross-departmental tasks, such as package-set audits, demo setup/tear-down, data labeling, and SOP documentation updates.
Assist with simple scripting or automation tasks (primarily in Python) for data processing, ERPNext utilities, or documentation workflows under direct supervision. This may include basic Linux/Ubuntu tasks such as log scraping, reviewing system status, or running diagnostics.
Required Skills and Experience
Currently enrolled in a college or university program (engineering, operations, computer science, or related field preferred).
Strong interest in technical support, operations engineering, or robotics-related workflows.
Excellent written and verbal communication skills, with professionalism and comfort answering customer calls.
Proficient with Microsoft Office Suite, SharePoint, and general computer skills; familiarity with Salesforce, ERP systems, or documentation tools is a plus. Linux/Ubuntu experience is a plus, including basic command-line navigation or log review. Basic scripting experience (preferably Python) is a plus for assisting with simple automation tasks or ERPNext tooling under supervision.
Strong organizational, analytical, and problem-solving abilities, with attention to detail in data entry and documentation.
Eagerness to learn and take initiative in a fast-paced environment, including collaboration with multiple teams across Support, Operations, and Engineering.
Work Environment
This job operates in a mixed office/warehouse environment. While performing the duties of this job, the intern will be exposed to moving mechanical parts, vibration, and occasional fumes or airborne particles. The noise level in the work environment and robotic test cells are often loud enough to require hearing protection. This job also occasionally operates in a professional office environment, routinely using standard office equipment such as computers, phones, cameras, photocopiers, and filing cabinets.
Physical Demands
The physical demands described here are representative of those that must be met by an intern to successfully perform the essential functions of this job.
While performing the duties of this job, the intern is frequently required to stand, walk, talk, hear, sit, climb, balance, stoop, kneel, crouch, crawl, use hands to finger, handle or feel, reach with hands and arms, and lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
PPE such as safety glasses or hearing protection may be required in designated areas.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position Type/Expected Hours of Work
Part-time, 10-30 hours/week between M-F, 9:00am-6:00pm. We can be flexible with schedules for the right candidate.
Telecom Circuit Management Analyst
Operations analyst job in San Antonio, TX
Turning Point Global Solutions LLC (TurningPoint) is seeking a Telecom Circuit Management Analyst. The Telecom Circuit Management Analysts supports circuit provisioning life cycle activities to include issuing circuit orders, working with vendors on provisioning, managing changes, tracking, ensuring billing has been completed, and overall management of circuit infrastructure for our federal government client.
Location: On-site: San Antonio, TX.
What You'll Do
As a Telecom Circuit Management Analyst, you will be responsible for:· Supporting circuit provisioning life cycle with the client, vendors, and local field offices.· Maintain ServiceNow database to track project status/schedules.· Translate requirements into Service Requests in government ordering systems.· Contribute input for weekly, monthly, and quarterly reports.· Provide ad-hoc support to government clients as appropriate.
What We're Looking For
To thrive and excel in this role, the candidate is expected to have:
Required Education, Skills, and Qualifications:
· Minimum of one (1) year of circuit management experience.· Current/active U.S. Secret Security Clearance.· Strong experience with telecom ordering and provisioning processes.· Proven experience working with Telecom vendors.· Proficiency with MS Excel and MS Word.· Self-management skills to be accountable for specific deliverables.· Associates Degree in relevant field of study.
Preferred Education, Skills, and Qualifications:
· Extensive experience with circuit provisioning processes.· Highly proficient in the development of documentation, customer reports, and data spreadsheets.· Experience working with Service Now.· Experience working with multiple cross functional teams.· Strong experience with Federal telecom contracts, telecom carrier web portals, and carrier service ordering.· Understanding of government contract processes.
What's In It For You?
We understand that our team members are our greatest asset. That's why we offer:
· Competitive salary ($60,000 to $80,000 per year*) with annual performance bonus, and annual merit increases.· Comprehensive health benefits fully funded by the company for employees.· 401(k) retirement plan with company match.· Paid time off plus holidays.· Professional development opportunities.· A collaborative and inclusive work culture.
*This salary range is a general guideline only as compensation decisions are based on relevant experience and educational qualifications.
Ready to make your next career move? Apply today to join a team that values innovation, collaboration, and continuous improvement. We look forward to welcoming you to TurningPoint!
About Turning Point Global Solutions LLC(***********************
TurningPoint is a fast-growing system integration, information technology services company that caters to federal, state, and local government and commercial clients.
We specialize in full lifecycle system integration and software engineering services involving digital transformation and solution engineering in healthcare IT and telecom business verticals. Our services include software development, software integration, business process outsourcing, and professional services.
Founded in 2002, TurningPoint prides itself in a heritage of innovation and strong professional services capabilities, enabling it to provide a full suite of mission-critical solutions in a timely and cost-effective manner. TurningPoint processes are independently appraised at CMMI Maturity Level 5 for Development.
All qualified applicants are considered for employment without discrimination due to race, gender, religion, age, marital status, national origin, disability, sexual orientation, or any other characteristic protected by federal, state, or local law.
This policy extends to all aspects of employment with TurningPoint, including, but not limited to, recruitment, hiring decisions, assignment, advancement, compensation, benefits, retention, and termination.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Auto-ApplyInventory Analyst
Operations analyst job in San Antonio, TX
Job Description:
Highly motivated manufacturing individual, who has experience with inventory management and manufacturing operations. Has knowledge in developing and maintaining inventory controls and accounting policies in accordance with typical GAAP. The role will also involve:
Analyzing financial statements, budget reports, and expenditure data.
Developing financial models to support budgeting, forecasting, and cost analysis.
Monitoring spending and ensuring that costs align with government contract guidelines.
Conducting financial risk assessments and recommending corrective actions as needed.
Collaborating with contract managers, program managers, and procurement teams to optimize financial performance.
Duties and Responsibilities:
Responsible for the coordination and execution of weekly cycle count performance.
Responsible for inventory analysis (CETEC vs Actual) and discrepancy investigation.
Provide recommendations regarding slow moving or obsolete inventory.
Ensure that inventory is properly consolidated and stored for efficient issuance.
Ensure that inventory has the proper traceability.
Coordinate inventory adjustments with accounting and ensure transactions are timely.
Perform BOM analysis (planned vs actual) in support of data accuracy.
Provide support to ensure Return-To-Stock (RTS) material is properly re-entered into CETEC.
Evaluate and perform analysis on material losses in the form of scrap and drop, etc.
Assist in the organization and execution of the annual full physical inventory.
May assist Material Control department with other activities (milk runs, material handling, and kitting) during down time.
Qualifications:
Associates degree, preferred.
Aerospace / Government contract experience preferred.
Forklift experience, highly preferred.
Proficient user of Microsoft Office Suite.
Proficient user of an ERP systems, CETEC preferred.
Analyst, Program & Risk
Operations analyst job in San Antonio, TX
Program & Risk Analyst
San Antonio, TX (On-Site Role)
Build an Aviation Career You're Proud Of
At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.
As a Program & Risk Analyst for the Customer Programs Team, you will be working on trailblazing, high-visibility projects that are in the heart of the program's vision of setting the standard for customer experience and culture of commercial excellence. You will be working with large sets of cross-functional data to develop robust, systems-level business solutions that are derived from strong business processes and methodically crafted analysis.
What you'll do:
Analyze large sets of data from the commercial program and operational performance to inform LEAP program decisions, plans and forecasts
Work with a cross-functional team to build Sales, Inventory, Operations Planning (SIOP) forecasts and data models to support efficient and effective programs planning
Building dashboards, and reports across the Value Stream to support the LEAP
operations, business processes, and commitments to customers and OEMs
Develop and run simulations to test hypothesis or validate proposed business solutions and changes, ensuring that risks are identified and managed, and that long term implications of decisions are analyzed and addressed
Working closely with IT to identify requirements for data and analytics, identifying
solutions and opportunities for improving our data environment and maturity
Working closely with business process owners and teams in mapping out current
processes and future state to identify opportunities for improvement in system or methods
Developing presentations and reports to communicate findings and present recommendations based on analysis performed
Document assumptions, calculations, methodologies and findings, and garnering stakeholder support, buy-in or approval as required to ensure business continuity and credibility of data presented and analysis performed
Working with subject matter experts (SMEs) and process owners to validate data and resolve data issues, ensuring long term solutions are in place to continually improve data quality and process discipline across the value stream
Basic Qualifications
3+ Years' experience in program analysis in a complex, data-rich, and highly regulated industry preferred
Undergraduate degree in Industrial Engineering or Economics preferred; Business (with strong focus and experience in analytics), Management Science, will also be considered.
Demonstrated ability to use business acumen to derive and inform commercial insights from operational data
Ability to think “Big Picture” and at a systems level to develop value-stream level data & BI solutions that allow teams to collaborate
Ability to present methodologies, assumptions and conclusions to different types of audiences - from front line teams to executive leadership
Ability to pull and synthesize data from various sources
Proficiency and experience in use of statistical formulas, techniques and applications
Strong written communication skills in multiple formats (i.e., PowerPoint, Word, email) to support commercial reporting requirements
Comfortable with ambiguity, dynamic environments and evolving requirements in a startup/ stand up setting
Comfortable working in office and manufacturing environment
Desired Skills
Proficiency in validating datasets and driving data quality from source
Understanding of database management and tools, experience in writing SQL queries, working with python an asset
Demonstrated skill in curating business stories using data, either through dashboards (Power BI, Tableau or similar application experience required), and creating reports and presentations
Understanding of Lean/ Six Sigma and other Continuous Improvement tools and techniques an asset
Understanding of Agile project management an asset
Benefits that make life better:
Comprehensive Healthcare
401(k) with 100% company match; up to 5% vested
Paid Time Off starting on day one
Bonus opportunities
Health- & Dependent Care Flexible Spending Accounts
Short- & Long-Term Disability
Life & AD&D Insurance
Learning & Training opportunities
Raising the Standard of Excellence since 1911
With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers' missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.
Inclusivity Is Our Standard
StandardAero offers equal employment opportunities for all. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.
Auto-ApplyU.S. Private Bank - AWM Program Analyst
Operations analyst job in San Antonio, TX
We are actively looking for exceptionally talented individuals who are collaborative, confident and motivated to provide a first-class experience to clients within J.P. Morgan's U.S. Private Bank. If you have an entrepreneurial mindset and are looking to constantly challenge yourself, J.P. Morgan is the place for you. You will be working alongside a team of talented colleagues from other markets, businesses and functions to provide you with the opportunity to take your career to the next level.
As a Program Banker Analyst in the U.S. Private Bank, you will work on an integrated team with our bankers, global investment specialists, capital advisors, and trust and estate experts to bring in new clients and to serve existing clients. As a top performing Analyst, you will have the opportunity to continue onto the next phase at the firm as an Associate at the end of the program. Promotional opportunities within J.P. Morgan are based on our business needs and the Analyst's performance. The two-year Analyst Program provides exposure to our multiple business areas within the Private Bank including but not limited to credit and lending, multi-asset class investments, wealth advisory and estate planning.
Job Responsibilities
Help devise customized financial strategies for existing and prospective clients
Prepare pitch books and meeting materials
Collaborate with integrated team members to analyze balance sheets and understand a clients' investment objectives to produce customized recommendations that consider appropriate risk/return objectives
Become an expert in a range of proprietary models to provide recommendations on tailored solutions
Conduct research and analysis; assist with product development and prospecting efforts
Research client inquiries and manage follow up communication and materials
As you progress in your role, you will assume significant responsibility by interacting frequently with senior management and working directly with clients
Required Qualifications, Capabilities, and Skills
Bachelor's degree with a minimum overall GPA of 3.2
No more than two years of work experience following completion of undergraduate program
Demonstrated aptitude for sales and client relationship management
Preferred Qualifications, Capabilities, and Skills
Superior multi-tasking and organizational skills
Excellent communication skills and poise giving presentations
Genuine interest in financial markets and macro-level economic trends
Ability to leverage both quantitative and qualitative resources to understand complex financial situations and present solutions
Auto-ApplyDecision Science Analyst
Operations analyst job in San Antonio, TX
Job Title : Decision Science Analyst (Statistical modeling) Experience Required - 6+ Years Must Have Technical/Functional Skills SAS, SQL, Tableau, Snowflake, Power BI, Python, Statistical modeling Roles & Responsibilities Experience: * Leverages intermediate and some advanced business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies.
* Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy.
* Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change.
* Translates recommendation into communication materials to effectively present to colleagues for peer review and mid-to-upper level management.
* Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.
* Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).
* Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply.
* Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements.
* Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.
* Delivers analysis/findings in a manner that conveys understanding, influences mid to upper level management, garners support for recommendations, drives business decisions, and influences business strategy.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Salary Range - $80,000 to $120,000 per year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disa bility Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-JS2
Cybersecurity Analyst III (SOC Analyst)
Operations analyst job in San Antonio, TX
Cybersecurity Analyst III (SOC Analyst) (00054788) Organization: DEPARTMENT OF INFORMATION RESOURCES Primary Location: Texas-San Antonio Work Locations: Network Security Operation CTR 1001 W NORTH LOOP Austin 78756 Other Locations: Texas-Austin Job: Computer and Mathematical Employee Status: Regular Schedule: Full-time Standard Hours Per Week: 40.
00 State Job Code: 0321 Salary Admin Plan: B Grade: 27 Salary (Pay Basis): 9,041.
07 - 9,458.
33 (Monthly) Number of Openings: 2 Overtime Status: Exempt Job Posting: Dec 10, 2025, 9:37:50 PM Closing Date: Jan 1, 2026, 5:59:00 AM Description Job Posting:00054788Opened:12/10/2025Closes:12/31/2025Position Title:Cybersecurity Analyst III (Security Operations Center (SOC) Analyst) Class/Group:0321/B27Military Occupation Specialty Code:Army 17C, 25D, 170A, 255S; Coast Guard CYB10, CYB11, CYB12; Marine Corps 0681; Air Force 1D7X1, 1N4X1, 3D0X2; Space Force 514A, 5C0X1D, 5C0X1N, 5C0X1SFair Labor Standards Act Status:ExemptNumber of Vacancies:2Division/Section:Chief Operations Office / Cybersecurity OperationsSalary Range:$9,041.
07 - $9,458.
33 / monthly Duration:RegularHours Worked Weekly:40Travel:OccasionalWork Location:506 Dolorosa Street / San Antonio, Texas 78204Web site:************
texas.
gov/Refer Inquiries to:People and Culture OfficeTelephone:************** or **************How To Apply:Select the link below to search for this position: **************
taleo.
net/careersection/ex/jobsearch.
ftl?lang=en Enter the job posting number 00054788 in the keyword search.
You must create a CAPPS Career Section candidate profile or be logged in to apply.
Update your profile and apply for the job by navigating through the pages and steps.
Once ready, select “Submit” on the “Review and Submit” page.
If you have problems accessing the CAPPS Career Section, please follow the instructions in the Resetting CAPPS Password for Job Candidate desk aid.
Special Instructions:Applicants must provide in-depth information in the EXPERIENCE & CREDENTIALS section to demonstrate how they meet the position qualifications.
Incomplete applications may result in disqualification.
Resumes may be uploaded as an attachment but are not accepted in lieu of the information required in the EXPERIENCE & CREDENTIALS section of the application.
Interview Place/Time:Candidates will be notified for appointments as determined by the selection committee.
Selective Service Registration:Section 651.
005 of the Government Code requires males, ages 18 through 25 years, to provide proof of their Selective Service registration or proof of their exemption from the requirement as a condition of state employment.
H-1B Visa Sponsorship:We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Equal Opportunity EmployerThe Department of Information Resources does not exclude anyone from consideration for recruitment, selection, appointment, training, promotion, retention, or any other personnel action, or deny any benefits or participation in programs or activities, which it sponsors on the grounds of race, color, national origin, sex, religion, age, or disability.
Please call ************ to request reasonable accommodation.
Position DescriptionWhat We DoWe are a technology agency powered by people.
DIR offers secure, modern, and cost-effective technology to help government entities in Texas serve their constituents.
DIR is a fast-paced and collaborative environment with highly motivated, innovative, and engaged employees dedicated to achieving the best value for the state.
We have over 325 professionals working at DIR who are honored to serve as the cornerstone of public sector technology in Texas.
By joining DIR, you will be an integral part of transforming how Texas government serves Texans.
Position SummaryThis role supports Enterprise Cybersecurity Operations at DIR, focusing on protecting data from cyber-related attacks.
Employees in this role typically monitor for any trace of invasion or improper access of data by performing threat and incident detection, incident response, and forensics activities.
The Cybersecurity Analyst performs highly complex (senior-level) cybersecurity analysis work.
Work involves protecting cybersecurity assets and delivering cybersecurity incident detection, incident response, threat assessment, cyber intelligence, and software security services.
May supervise the work of others.
Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.
· Monitors and analyzes cybersecurity alerts from cybersecurity tools, network devices, and information systems including endpoint detection & response tools; Performs cybersecurity incident detection, analysis, and prevention.
· Monitors and maintains cybersecurity infrastructure and/or policies and procedures to protect information systems from unauthorized use, assists in advising management and users regarding security procedures.
· Researches and implements new security risk and mitigation strategies, tools, techniques, and solutions for the prevention, detection, containment, and correction of data security breaches.
· Researches and analyzes cybersecurity threat indicators and their behaviors for the prevention, detection, containment, and correction of data security breaches, and recommends threat mitigation strategies.
· Performs forensic analysis of network traffic logs and security tools to support incident investigations.
· Reviews operational solutions to ensure compliance with approved security practices; Maintains up-to-date knowledge of cybersecurity vulnerabilities, exploits, and threats especially emerging threats.
· Works as a first responder and security incident handler to security incidents across DIR's shared services programs.
Participates in an on-call rotation for security incidents and may occasionally manage multiple projects.
· Performs other work-related duties as assigned.
Qualifications Education· Graduation from an accredited four-year college or university with major coursework in information technology security, computer information systems, computer science, management information systems, or a related field.
· Additional work-related experience may be substituted for each year of formal education.
(High School diploma or equivalent certificate required.
) Experience and Training Required· Five (5) years of progressively responsible experience in the IT industry· Three (3) years of progressively responsible experience in IT security analysis or IT security management· Experience in security policy or process development and implementation· Experience in implementing security platforms, processes, and tools· Experience with security tools and platforms such as intrusion detection systems (IDS)/intrusion protection systems (IPS), security information/event management (SIEM), audio/video(A/V), Firewalls, vulnerability scanning, penetration testing, and cloud security services and controls.
· Experience with detecting and assessing threats such as network and asset vulnerabilities· Experience operating an anti-virus product Experience and Training Preferred· Certified Information Systems Auditor (CISA), Certified Information Security Manager (CISM), Certified Information Systems Security Professional (CISSP), GIAC Security Essentials Certification (GSEC), Certified Ethical Hacker (CEH) or equivalent certification.
· Experience in cybersecurity analysis or cybersecurity management in state government or other highly regulated environments.
· Experience in security incident handling, investigation, and/or response· Experience and training in analyzing, recommending, developing, and implementing cogent enterprise-wide cybersecurity policies, standards, and guidelines· Experience working with state or federal IT regulatory issues and processes· Experience in hands-on support of heterogeneous enterprise class networks (>20,000 devices).
· Experience with operating an endpoint protection platform such as McAfee or Crowdstrike · Experience in a leadership or supervisory role Knowledge, Skills, and Abilities· Knowledge of relevant DIR IT Security Services and regulations including Texas Government Code Chapter 2059, Texas Administrative Code § 202, and other related security codes, documentation, and best practices· Knowledge of Information Technology Infrastructure Library (ITIL) processes and standards· Knowledge of standard concepts, practices, and procedures for cybersecurity operations or command centers· Knowledge of security incident investigative best practices· Knowledge of benchmarking activities and expectations· Knowledge of generally accepted information technology audit standards and practices; of information technology security and control practices; and of information technology management practices preferred.
· Knowledge of the limitations and capabilities of computer systems and technology; technology across all mainstream networks, operating systems, and application platforms; operational support of networks, operating systems, Internet technologies, databases, and security applications and infrastructure; cybersecurity and information security controls, practices, procedures, and regulations; incident response program practices and procedures; and information security practices, procedures, and regulations preferred.
· Good understanding of VPN management and trouble resolution.
· Good understanding of Windows and Unix Operating Systems· Good understanding of State information security framework to include TAC 202, Agency Security plans, and Texas Cybersecurity Framework which is based on NIST.
· Skill in configuring, deploying, and monitoring security infrastructure· Skill in collecting and analyzing complex data; in evaluating information and systems; in drawing logical conclusions; in assessing the effectiveness of internal controls over key information technology risks; in identifying significant exposures; in analyzing transactions and management information; in detecting changes in key risks and/or control effectiveness; in developing appropriate recommendations to address exposures; and in using analytical software tools, data analysis methods, and other computer applications preferred· Strong verbal and written communication skills.
· Ability to take ownership of systems and processes and work both independently and in collaboration with team members, and to support and contribute to a cohesive team environment· Ability to quickly adapt to rapidly changing business needs and operational directives and deliver superior results· Ability to oversee and/or supervise the work of others.
· Ability to adapt information delivery based on target audience· Ability to resolve complex security issues in diverse and decentralized environments· Ability to assist executives, through discussion and facilitation, in the process of evaluating and implementing security architecture and policies· Ability to establish and maintain effective and cordial working relationships at all organizational levels, including agency management, direct supervisors, co-workers, internal and external customers· Ability to communicate both verbally and in writing, in a clear and concise manner· Ability to work independently and as part of a team, and to support and contribute to a cohesive team environment· Ability to understand, follow, and convey brief oral and/or written instructions· Ability to work occasional overtime and/or a flexible schedule as needed to meet required deadlines· Ability to work under pressure and exacting schedules to complete assigned tasks· Ability to travel as necessary· Ability to comply with all agency policy and applicable laws· Ability to comply with all applicable health and safety rules, regulations, and standards· Ability to resolve complex security issues in diverse and decentralized environments; to plan, develop, monitor, and maintain cybersecurity and information technology security processes and controls; and to communicate effectively.
· Ability to maintain the security and integrity of any critical infrastructure researched, worked on, or accessed for work purposes.
Computer Skills· Proficiency in the use of a computer and applicable software necessary to perform work assignments e.
g.
, word processing, spreadsheets (Microsoft Office preferred).
Other Requirements· Regular and punctual attendance at the workplace.
· Criminal background check.
Working Conditions· Frequent use of personal computer, copiers, printers, and telephone· Frequent standing, sitting, listening, and talking· Occasional bending and stooping· Frequent work under stress, as a team member, and in direct contact with others· Infrequent lifting and climbing· May work extended or on-call hours
Auto-ApplyMHS Genesis Tier 2 Analyst (SCA)
Operations analyst job in San Antonio, TX
Responsibilities
The Application Support Tier 2 Analyst is responsible for providing second level service and support on supported MHS Applications to meet or exceed contract service objectives. The primary responsibility is to provide advanced software/systems support and to assist Application Support Tier 1 Analysts as necessary on supported MHS
Applications. Tier 2 staff works closely with Application Support Supervisors to ensure all contract service objectives
are met or exceeded. This Tier 2 position is primarily focused on providing MHS Genesis Support with a secondary
focus on other clinical applications.
Responsibilities:
Primary second level support of all inbound incidents. Backup first level support as needed.
Efficiently and accurately resolve or escalate all assigned incidents.
Provide accurate, timely, and professional follow up and resolution on all supported issues.
Accurately triage/assign/escalate incidents per established procedures.
Raise awareness of Priority issues as they occur; ensure that process is followed exactly
Perform regular checks of assigned ticket queues, triage or assign per process standard..
Serve as a Subject Matter Expert for MHS Genesis procedure and support knowledge.
Assist Tier I with long or difficult calls/assume calls that are too difficult for Tier I.
Perform side-by-side coaching with agents on difficult calls as necessary.
Conduct training sessions as necessary under direction of management.
Research difficult issues, identify and document resolutions as necessary.
Identify and prepare procedures for knowledge base.
Identify trends in training, performance and knowledge deficiencies and raise to management.
Ensure that agent calls are correctly logged per established procedure.
Work special projects as required.
Identify and prepare procedures/articles for knowledge base.
Assist Application Support Supervisors as needed.
Foster team spirit and a team oriented attitude.
Maintain dependable attendance and schedule adherence.
Qualifications
Qualifications:
5 years with BS/BA; 3 years with MS/MA; 0 years with PhD, 9 years of experience in lieu of degree.
US Citizenship is required for this position.
Ability to obtain Department of Defense security clearance (ADP II Public Trust)
Must have experience using with Cerner Millenium/MHS Genesis
Demonstrated knowledge of Service Desk support methodology
Relevant technical certifications or relevant MHS Application experience
Technically advanced support knowledge in specific MHS applications
Must have experience using/supporting the MHS Genesis
The ability to effectively communicate technical matters to a non-technical audience
Strong customer service and communications skills
Strong critical thinking skills that facilitate expedient problem solving
Demonstrated teamwork skill
Must be able to work in a stressful environment
Desired Qualifications:
Familiar with ITIL (certification preferred)
HDI or similar certification preferred
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Target Salary Range $66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
Auto-ApplyCI-HUMINT Analyst
Operations analyst job in San Antonio, TX
Join our team at Core One! Our mission is to be at the forefront of devising analytical, operational and technical solutions to our Nation's most complex national security challenges. In order to achieve our mission, Core One values people first! We are committed to recruiting, nurturing, and retaining top talent! We offer a competitive total compensation package that sets us apart from our competition. Core One is a team-oriented, dynamic, and growing company that values exceptional performance!
* This position is contingent upon contract award*
Responsibilities:
* Prepare intelligence reports and assessments for the supported Command's mission planning and force protection efforts. The primary focus is two-fold: (1) identify asymmetric threats and vulnerabilities to U.S. interests in the AOR and (2) assess and monitor the internal security situation in the AOR as it pertains to force protection.
* Prepare intelligence reports and recommend courses of actions to the Government. Products include threat assessments, trend analyses, and information papers using a multidiscipline approach. The contractor shall incorporate all-source information to produce time-sensitive intelligence reports and finished intelligence products.
* Produce highly-complex all-source CI analytic production to support Army CI efforts to counter FIE threats to Army Research, Development, and Acquisitions (RDA) and Defense Critical Infrastructure worldwide; and supply chains; to include both technical and HUMINT intelligence threats.
* Conduct intelligence analysis to enable the development of CI-HUMINT efforts, based on established analytical tradecraft methodologies and unit collection and targeting strategies. This intelligence analysis should provide the detailed analysis necessary to support current and future, full-spectrum operations.
Qualifications:
* 12 years of experience in CI-HUMINT analysis, management, or leadership position
* 8 full-time years as a CI-HUMINT analyst in a strategic Military Intelligence or Intelligence Community role. HUMINT activities.
* 5 full-time years analyzing regional and functional CI-HUMINT topics, including foreign intelligence threats to Defense Critical Infrastructure Program (DCIP) and DoD supply chains and emerging technologies, and threats from foreign intelligence technical equipment to the DoD.
* Master's Degree
* At least 1 of the following Certifications:
* DOD Intelligence Fundamentals
* Certified Defense All Source Analysis Levels 1 and 2
* Certified Collections Management Professional - Fundamentals
* Intelligence Planner Certification
* U.S. Government all-source MOS or job producing analytical certification course or program.
* Human Intelligence Training - Joint Center of Excellence (HT-JCOE) - Joint CI / HUMINT Analysis and Targeting Course; or DIA Targeting Officer Course (Fundamentals of HUMINT Targeting Course (FHTC) or equivalent) or Intelligence Community (IC) equivalent.
* Advanced Microsoft 365 proficiency.
* Must have knowledge and experience with Intelligence Community Directives (ICD) 203, 206, 300, 501, 704 and 707 related to their duties.
* Must be able to perform other duties, responsibilities, and activities as needed
Security Clearance:
Active TS/SCI with CI polygraph eligibility
Core One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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