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Operations analyst jobs in Scranton, PA

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  • Senior Business Operations Analyst

    American Water 4.8company rating

    Operations analyst job in Scranton, PA

    Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram. Primary Role Provides an advanced level combination of administrative, analytical and/or technical support for the organization. Key Accountabilities Analyzes and evaluates reports and/or prepare variances related to specific department work processes which may include but are not limited to: business systems, regulatory requirements, budgets, capital expenditures, work orders, departmental and/or organizational performance, etc. Identify different types of data that needs tracking to improve business performance (40%) Ensure processes are followed by monitoring reports as well as looking for ways to improve process within the state. This is to increase performance management and quality improvement capacity of the organization in order to ensure that all objectives are attained. (Can include project management, collaboration with field, roundtables etc.) (30%) Lead small projects or roll outs in ways of collecting data from the field, managing meetings, meeting deadlines as well as providing or scheduling training. (10%) Interacts with internal/external customers as a first level resource for various departmental or functional issues which may be related to customer service, customer billing, water supply, regulatory issues etc. Provides any additional assistance and researches and resolves difficult customer questions, concerns, difficulties, inquiries and/or problems.(20%) Knowledge/Skills Thorough knowledge of standard business practices and principles, including intermediate accounting and budgeting Advanced knowledge of Microsoft office suite applications including MSWord, Excel, Access and PowerPoint and email management systems (MS Outlook) Knowledge of specific systems such as SAP preferred Demonstrated organization and administrative skills Demonstrated communication skills, both verbal and written Demonstrated ability to manage and prioritize tasks Demonstrated interpersonal skills Experience/Education Associates Degree in business, finance, accounting, business or engineering, or equivalent work experience. Minimum 5 years' experience in accounting, reporting and analytics, preferred Work Environment Standard office environment. Hybrid work schedule 3 days in the office 2 days offsite after becoming acclimated in the role. Travel Requirements Limited. Competencies Champions safety Customer obsessed Cultivates innovation Nimble learning Drives ResultsCollaborates Join American Water...We Keep Life Flowing™ American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.
    $80k-98k yearly est. 60d+ ago
  • Operations Analyst - 2nd Shift - Sanctions Screening Center of Excellence

    Bank of America 4.7company rating

    Operations analyst job in Scranton, PA

    Richmond, Virginia;Charlotte, North Carolina; Scranton, Pennsylvania **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (********************************************************************************************************************************** **:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing. **Line of Business Specific Description:** About Sanctions Screening Center of Excellence: The Center of Excellence for economic sanctions monitoring is part of Global Payment Operations (GPO). GPO is the central hub for Bank of America in playing a monumental and mission critical role in establishing, servicing, supporting and monitoring two of the most widely used electronic payment processing vehicles - Wire and ACH - in the financial services arena worldwide. GPO is also accountable for the SSCoE (Sanctions Screening Center of Excellence) that reviews all of Bank of America's customers and transactions to ensure compliance with Bank of America's Economic Sanctions Program. SSCoE serves BAML's eight lines of business, delivering global, regional and local capabilities through secure, fast and reliable technology, and people with the knowledge and experience to deliver timely and accurate review of all sanctions alerts across all products of Bank of America. Team also has the responsibility to provide support to client facing teams and clients where needed to educate on compliance program, drive better quality of data defining the customer and their day-to-day banking transactions. **Responsibilities:** + Investigate Office of Foreign Assets Control (OFAC) alerts for both domestic and international consumer, commercial and wholesale bank businesses or services functions + Reviewing and processing OFAC transactions to meet compliance requirements + Performs item processing functions under moderate supervision within a process that has built-in checks and balances. + Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. + Basic level reporting + Assists with coordination of implementation for products, services, and operational solutions + Supports the design, documentation, implementation, and monitoring of new products and services + Provides guidance regarding procedural, technical, and operational changes + Expands business products knowledge within operations environment + Builds network by developing relationships with partners and teammates + Inspects data to identify issues and trends + Collects and interprets data to validate operational processes **Required Qualifications:** + Minimum of 1 year experience in finance and/or compliance. + Must have experience working in a highly regulated production environment. + Ability to remain focused in a repetitive environment. + Ability to navigate through multiple systems while maintaining data integrity + Analytical and detail oriented; ability to make accurate and timely decisions + Good oral and written communications skills + PC proficiency and excellent keyboarding/typing skills/data entry + Ability to work independently, as well as, within a team + Overtime as required **Desired Qualifications** : + Previous Economic Sanctions, AML, Wire Transaction and/or previous Compliance experience highly desired. + College degree or equivalent work experience desired + Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions. + Excels in working among diverse viewpoints to determine the best path forward. + Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner + Commitment to challenging the status quo and promoting positive change. + Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base. + Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world. **Skills:** + Attention to Detail + Customer and Client Focus + Monitoring, Surveillance, and Testing + Process Performance Management + Research + Adaptability + Business Analytics + Critical Thinking + Reporting + Written Communications + Data Management + Policies, Procedures, and Guidelines Management + Process Design + Process Effectiveness + Strategic Thinking **Shift:** 2nd shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (************************************************************************************** "** poster. **View the LA County Fair Chance Ordinance (************************************************************************************************** .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
    $56k-90k yearly est. 39d ago
  • Credit Administration Analyst

    Peoples Security Bank & Trust Company 4.3company rating

    Operations analyst job in Moosic, PA

    If you are looking for a great place to work, and reach your potential, look to Peoples Security Bank & Trust. We continue to grow and are always looking for the right people to join our team. #TeamPSBT Our Credit Administration Analysts are responsible for providing support for Credit Administration responsibilities in order to ensure the efficient and accurate reporting, analysis, servicing, and review of the loan portfolio; implementing strategies to achieve goals developed for the department as part of the bank's annual operating plan; ensuring the department's compliance with operating policies and procedures and outside regulatory requirements; and communicating with appropriate management and employees. Essential Duties Ensure that all activities are conducted in accordance with established bank lending policy procedures and related SOX controls. Assist in the maintenance of loan policies and procedures for all types of loan and credit related processes. Work closely with related department personnel to integrate activities and enhance internal operations. Assist with regulatory compliance efforts and monitor department adherence to regulation. Provide support for the preparation of the Allowance for Credit Losses (ACL). May meet with internal bank personnel and lending customers to resolve problems, provide information, etc. Assist examiners (State, FDIC), internal and external bank auditors, and external loan review staff with any requested information. Assist in performing a collateral analysis on impaired loans using all available information to assign an accurate value to the collateral. Responsible for the preparation of various monthly, quarterly and annual portfolio risk management and related reports. Perform OREO accounting and analyses. Maintains OREO reporting and records. Ensure all reports reconcile to general ledger when applicable. Gather information on bank's loan portfolio and prepare reporting, which may include but is not limited to various portfolio analysis reports, ACL Qualitative Factor Narratives, and tables for the Bank's SEC disclosure tables. Provide other various ad hoc reporting as needed. Assist in implementation of strategies to achieve goals assigned to the department as established in the bank's annual operating plan; assist in the development of the annual budget for the department and adheres to budget parameters. Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.; ensures that the department and all personnel adhere to the same. Communicate with the Senior Risk Officer, other department managers, and appropriate staff to integrate goals and activities. Provide periodic reports to the Chief Risk Officer, Chief Credit Officer and Senior Risk Officer and other groups as required throughout the Bank. Benefits Offered to Peoples Security Bank Employees **Our College Tuition Reimbursement Benefit can help you achieve your long-term career and educational goals** Medical Plans Dental Plan Vision Plan Life Insurance Disability Insurance 401(K) Plan ESOP Plan Paid Time Off Paid Holidays Employee Assistance Program Banking Classes Internal Advancement Opportunities Company Overview Community has and always will be our purpose. We were founded on the principle to be a bank that people can trust. We would not be where we are today without the dedication that our employees have had since we first opened our doors. Our values still hold true to this day and we are making strides to continue to grow with our amazing team. We believe that operating with a core set of values will be integral to the success of Peoples Security Bank & Trust for our employees, customers, shareholders and communities. PEOPLE | Working together for a common good by engaging our customers and communities. SERVICE | Consistently deliver a safe, reliable and positive banking experience for our customers. BETTER | A commitment to excellence in every interaction. TRUST | Integrity, accountability, guidance, and support form the foundation for every customer engagement. We believe our team is what makes our organization successful. Hearing their stories show a path of growth and enrichment in their careers. Every single team member truly makes a difference within our company and we're grateful for each employee who chooses to work with us. Peoples Security Bank and Trust Company is an Equal Opportunity Employer. Requirements Education/Training: A B.S. or B.A. degree in a related field of study normally required; specialized commercial credit servicing education and analytical training. Skill(s): Must demonstrate strong communications skills, proficient computer skills, and competent interpersonal relations skills. Knowledge of current lending laws and regulations as well as lending policies and procedures must be evident. Exhibits familiarity with spreadsheet analysis techniques and must have experience leading teams. Experience: A minimum of three (3) to five (5) years of experience in related positions normally required. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential job functions of this position, the employee is regularly required to sit, stand, talk, hear, walk, use hands and fingers, handle or feel objects, and reach with hands and arms. At times required to stoop, kneel, bend, crouch and lift up to 25 pounds. This position requires regular use of a computer.
    $47k-58k yearly est. 60d+ ago
  • Product Analyst

    Shipmonk 4.2company rating

    Operations analyst job in Pittston, PA

    ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions-all with a merchant-first mindset. Why ShipMonk? We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants. ● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. ● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay. Our Core Values Our values are the heart of our culture. We're looking for individuals who embody these principles every day. ● Merchant-first: We handle the logistics so our merchants can focus on what they do best-growing their business. ● Own it: We take ownership of our work, our mistakes, and our successes. ● People make ShipMonk: We believe in our team and invest in our people. ● Change the score: We challenge the status quo, constantly innovating and improving. ● Get sh*t done: We're a fast-paced, high-growth company that values action and results. Product Analyst, Transportation Optimization About the Role ShipMonk is hiring a Product Analyst to own the analytics and insights that power our parcel shipping strategy. You'll sit within the Transportation Product team and report to a Senior Product Manager. Your focus will be on understanding why our parcel network behaves the way it does, where it's leaking cost or performance, and what actions can materially improve it. You'll use SQL, data modeling, and structured analysis to uncover optimization opportunities across carriers, methods, zones, and operational workflows. But this role isn't limited to delivering numbers. You will be expected to connect the dots, explain why findings matter, and help shape next steps. You'll partner closely with engineering, operations, and our transportation team to turn analysis into measurable improvements. If you're strong analytically and want to build product muscles over time, this role can evolve into a PM track as ShipMonk's network and Transportation roadmap expand. What You'll Do Parcel Network Analysis Independently analyze parcel cost drivers, including COGS, billable weight logic, DIM impacts, zone mix, surcharges, and packaging patterns. Monitor transit performance, first-scan timeliness, exception rates, LIT trends, and other KPIs that shape merchant experience. Identify anomalies and pressure-test underlying assumptions in our Virtual Carrier Network. Optimization & Strategy Support Evaluate carrier service performance and cost structure to recommend allocation changes, zip strategies, or method rule updates. Support new carrier pilots and post-launch assessments using structured measurement frameworks. Build models to estimate the impact of carrier rate changes, configuration changes, or method consolidations. Cross-Functional Partnership Work with engineering to troubleshoot logic, validate data, and guide improvements to routing, rating, and scan tracking systems. Collaborate with transportation operations and pricing to understand real-world constraints and merchant impact. Help prepare clear, data-backed narratives for executives, ops leaders, and carrier partners. Build Operational Visibility Develop dashboards that highlight cost per order, margin trends, OTD, scan compliance, and carrier exceptions. Improve the reliability of existing reporting and automate manual workflows where possible. Translate complex parcel datasets into simple frameworks others can use. Product Development Exposure Partner with the Senior PM to articulate problem statements, evaluate tradeoffs, and define success metrics for transportation features. Support discovery work by quantifying merchant pain points, operational bottlenecks, or cost-performance tradeoffs. Contribute to prioritization conversations using data and clear reasoning. What You Need to Succeed 2-4 years of experience in analytics, product analytics, transportation, supply chain, or a similar field. Strong SQL ability; comfortable exploring large, messy datasets and building your own logic for insights. Ability to go beyond “what” and explain the “why” and “so what” for each analysis. Strong communication skills with a bias toward clarity and structured thinking. Comfort working with ambiguous problems and forming hypotheses to test. Curiosity about product development and a willingness to take on scoped PM work as you grow. Bonus: experience with parcel shipping data (carrier scans, zones, billing, surcharges, quality metrics). Bonus: experience working in Snowflake and familiarity with modern analytics environments (Metabase, Hex, Looker, Tableau, etc.). ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
    $59k-87k yearly est. Auto-Apply 1d ago
  • ERISA Analyst

    Ascensus 4.3company rating

    Operations analyst job in Dreher, PA

    Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. The ERISA Analyst serves as a subject matter expert providing retirement plan consulting, plan document review and analysis, plan document drafting and customization, technical analysis, and special projects as assigned. Section 2: Job Functions, Essential Duties and Responsibilities ERISA Consulting - Provide consulting services to internal teams, plan sponsors, and financial advisors on complex technical matters, including but not limited to plan design strategies, plan mergers, and regulatory compliance. Demonstrate basic knowledge of the retirement industry including the applicable regulatory agencies (e.g., DOL, IRS). Stay up to date with general legislative, statutory and regulatory guidance, and be able to complete basic technical research. Plan Document Review & Analysis - Conduct thorough reviews of individually designed plans and other complex retirement plans to assist with the sale, onboarding, and on-going system configuration of plans. Translate and map non-Ascensus plan documents to the Ascensus document. Perform full plan comparison and protected benefit reviews for plans that are merging. Document Drafting & Customization - Support onboarding and amendment processes for 403(b) plans and customized 401(k) and 403(b) plan documents. Prepare customized 401(k) and 403(b) employer-level plan documents using the Ascensus Plan Adoption System (PAS). Propose customized language to meet client specific plan design needs and remain compliant with current regulations. Special Projects (IT, project management) - Provide support for special projects such as, IRS restatements and onboarding acquired blocks of plans. Continuing Education - Enhance technical and industry knowledge by attending continuing education classes. Section 3: Experience, Skills, Knowledge Requirements Technical Expertise Designations/Exams - ASPPA QKA preferred Degrees - Bachelor's degree in business, finance, accounting, or a related field. Industry Experience - 3 years of Ascensus experience or 5 years industry experience. Experience working with the Ascensus, Relius and Ft. William's retirement plan documents preferred. Core Values & I-Client - Consistently display and model the Ascensus core values: People Matter. Quality First. Integrity Always. Software Applications - Demonstrate advanced Microsoft Office skills, specifically Outlook, Word, Excel, Power Point, Teams, and Lists. Skills - Demonstrate excellent client service, excellent interpersonal skills, professional demeanor and positive attitude. Demonstrate strong organizational and time management skills. Accomplish detail-oriented tasks within given timeframes and standards. Ability to effectively prioritize and complete multiple tasks timely. Demonstrate excellent analytical and problem-solving skills. Demonstrate sound business judgment and risk-taking skills, strong written and oral communication skills. Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website. For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying. Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").
    $61k-82k yearly est. 31d ago
  • Business Systems Analyst

    Atria Group 4.2company rating

    Operations analyst job in Wilkes-Barre, PA

    We specialize in Staffing, Consulting, Software Development, and Training along with IT services to small to medium size companies. AG's primary objective is to help companies maximize their IT resources and meet the ever-changing IT needs and challenges. In addition, AG offers enterprise resource planning and enterprise application integration, supply-chain management, e-commerce solutions, and B2B public exchanges and B2B process integration solutions. Our company provides application analysis, design, development and programming, software engineering, systems development, testing, integration, and implementation, and management consulting services to various clients - including governmental agencies and private companies - throughout the United States and India. We provide these services in multiple computing environments and use technologies such as client/server architecture, object-oriented programming languages and tools, distributed database management systems, state-of-the-art networking, and communications infrastructures. Our honest and realistic approach to recruiting dictates that AG does not entice or lure engineers from their employers. We represent only high caliber technical professionals who have committed to making a change required by career. Job description: The Business Systems Analyst is responsible for working across multiple businesses and technical teams and guiding the development team to ensure quality project delivery through the Release Life Cycle utilizing Agile methodologies. Works with BPL on high-level reporting and Project Plans. This individual will assist the project leader with analysis activities during the design, development, implementation, and maintenance of business information systems specific to the respective application(s) they will be supporting. Ability to analyze and evaluate complex data processing systems, translating customer system requirements into detailed software requirements and supporting tasks utilizing Agile methodologies. Required Skills: Strong business analysis skills and strong problem solving/analytical skills. Able to effectively translate business requirements/needs into detailed software requirements and support tasks utilizing Agile methodologies and setup of VersionOne Strong working knowledge of MicroStrategy latest version and the ability to understand MicroStrategy grid, report services, and dashboard reports. Strong working knowledge of SQL and ability to understand and write complex SQL using select statements, views, joins and indexing strategies. Working knowledge of Teradata and Oracle databases. Capability to interpret database schema documentation including entity-relationship diagrams Must be able to obtain security clearance and travel if required Bachelor s degree in a business, computer science, information systems, business analysis related field or equivalent experience Strong written and verbal communication skills and proven ability to effectively work directly with customers and technical staff Preferred Skills: Demonstrated knowledge of terminology, usage, and operating characteristics of hardware, software, and operating system components Demonstrated ability to define system solutions in comprehensive, quantitative, and qualitative terms to facilitate comparative analysis of alternative system solutions Working knowledge in VersionOne tool to setup and track projects utilizing Agile methodologies Ability to assist with development of simple to complex project plans utilizing Agile methodologies Additional Information GOOD COMMUNICATION SKILLS DURATION: 6+ Months Contract INTERVIEW: Telephone / Skype
    $64k-100k yearly est. 60d+ ago
  • Treasury Management Analyst

    Essa Bank 3.9company rating

    Operations analyst job in Stroudsburg, PA

    Full-time Description Entry-level sales support, commercial customer service, and new service/account onboarding. Assists in promoting all treasury management to maintain and grow the division commercial portfolio. Includes: Coordinating and storing all required documentation, new service demonstrations and training, account/service maintenance, pricing changes, and ongoing commercial customer service. May be full-time or seasonal. Below is a list of essential functions of this position. Additional responsibilities may be assigned in the position. KEY RESPONSIBILITIES PROVIDE ENHANCED CLIENT SERVICE Responsible for support of all treasury management such as: deposit accounts, merchant services, business purchasing cards, On-Site Banker, and online banking, etc. Primary contact for commercial deposit products and services customer service and third-party vendor questions. Assists in treasury training to branches and other internal partners. Intensifies issues to Treasury Sales Officer and/or operations, as needed. Coordinates ordering equipment and supplies from various vendors, as well as equipment installation support. SUPPORT MERCHANT PORTFOLIO GROWTH Works with all business development officers to help promote deposit products and services to commercial business customers. TEAM SUPPORT Provide administrative assistance for the Treasury Management Officers including preparing sales materials, providing technical support, fee billing, and processing maintenance on accounts. Provide reporting and analysis, as requested. Reports and manages exception items. Completes audit research, as requested. FOSTER OUR CULTURE Possesses and displays a positive demeanor in managing change, working and communicating with others and adhering to policies, procedures, and customer service standards. Fosters relationships with customers and businesses, community and civic organizations to promote goodwill and generate new business. Actively participates in the community. FOCUS ON ACCURACY AND ATTENTION TO DETAIL Actively promotes and refers products and services by uncovering and listening to customer needs. Provides an outstanding customer experience to explain and implement solutions. PROMOTE DIGITAL AWARENESS Promote awareness and adoption of digital treasury products in partnership with business development teams. ATTITUDES Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives by demonstrating: Respect: Speak to others with kindness, empathy, and fairness Client Focus: Deliver consistent, high-quality service that builds trust and loyalty Inclusion: Encourage diverse viewpoints and contributions in decision-making collaboration BEHAVIORS Demonstrates strong business ethics and honest behaviors and the ability to positively influence and work with others to achieve excellent results by demonstrating: Leadership: Demonstrate ability to positively influence others to achieve Integrity: Strong business ethics and honest behaviors Collaboration: Positively works with others to produce excellent results Volunteerism: A recognized and visible presence in serving our communities COMPETENCIES Reflects skill, good judgement, positive conduct, and personal responsibility for assigned areas. Seeks to implement and leverage services and technologies that create efficiencies by demonstrating: Accountability: Personal responsibility for assigned areas and actions Innovation: Applies creative thinking and forward-looking solutions to drive continuous improvement and adapt to evolving challenges Professionalism: Reflects skill, good judgment, and positive conduct SEEKS PROFESSIONAL DEVELOPMENT OPPORTUNITIES Proactively pursue relevant learning opportunities and complete assigned training courses. Requirements QUALIFICATIONS, EDUCATION, & EXPERIENCE To perform this position successfully, an individual must be able to perform each essential position requirement satisfactorily and a skills inventory is listed below. A background screening will be conducted. One (1) year certificate from college or six (6) months related experience and/or training, or equivalent combination of education and experience. Treasury Management, Banking or Financial Services background strongly preferred. SKILLS AND ABILITIES: Strong attention to detail and ability to manage multiple priorities. Highly organized, self-motivated, and effective working both independently and within a team. Excellent interpersonal and communication skills, both written and verbal. Ability to read, interpret, and apply technical documentation and merchant service agreements. Strong digital literacy, including comfort with email, internet, and financial systems. Experience with or ability to learn systems relevant to merchant and treasury support functions. LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization. Ability to communicate to clients directly and effectively. TECHNOLOGY SKILLS: Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use. Prior experience or the ability to learn all computer programs pertinent to performing treasury management and merchant- related job duties. MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve challenging problems involving several variables in a standardized situation. PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. This position operates in a professional office environment with time spent at a desk using office equipment such as computers, phones, and printers as well as travel to clients for one-on-one meetings. Noise level is moderate with constant communication and interactions. Ability to travel on occasion to all market areas and attend seminars or training sessions offsite. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. DISCLAIMER: This job description is not an exclusive list of responsibilities and duties. They may change at any time without notice. BENEFITS Medical, Dental, Vision & Life Insurance 401K with company match and profit-sharing program Paid Time Off & Recognized Holidays Leave policies Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet) Employee Assistance Program Employee Health & Wellness Program Special Loan and Deposit Rates Gradifi Student Loan Paydown Plan Rewards & Recognition Programs and much more! Eligibility requirements apply. CNB Bank is an equal opportunity employer and all applicants are considered based on qualifications without regard to sex, race, color, ancestry, religious creed, national origin, sexual orientation, gender identity, physical disability, mental disability, age, marital status, disabled veteran or Vietnam era veteran status. CNB Financial Corporation is an Affirmative Action Employer and is committed to fostering, cultivating and preserving a culture of diversity and inclusion. ****************************************************************************************************************
    $62k-87k yearly est. 60d+ ago
  • Summer Internship - Service Operations

    Cleveland Brothers Equipment Company 4.2company rating

    Operations analyst job in Wilkes-Barre, PA

    Cleveland Brothers, the largest Cat dealer in Pennsylvania, northern West Virginia, and western Maryland, has an immediate opportunity for a motivated Intern - Service Operations. Are you ready to experience a unique opportunity to gain firsthand experience within our dynamic operations team? We recognize the invaluable contribution that fresh perspectives and innovative ideas can bring to our organization! By offering internship opportunities, we aim to provide aspiring professionals with a platform to gain hands-on experience and exposure in their respective fields. Position Summary: This internship is a unique opportunity for a career minded individual to gain firsthand experience in the service operations department. Work alongside our experienced service team to gain knowledge of multiple aspects of the operations process and support various aspects of the equipment maintenance, customer service, and operational efficiency. Primary Responsibilities: * Collaborate with service coordinator to schedule equipment maintenance and repairs * Address customer inquiries and concerns * Maintain accurate records of service requests, repairs, and maintenance * Analyze service data to identify trends, areas for improvement, and efficiency * Collaborate with the service operations teams to identify areas for process improvement * Prepare reports on service performance metrics Skills / Knowledge / Qualifications: The preferred candidate will be currently pursuing a Bachelor's degree in Business Administration, Operations Management, or related field and be able to demonstrate: * MS Office proficiency: Familiarity with tools like Word, Excel, and PowerPoint. * Organizational skills: Ability to manage tasks, schedules, and data efficiently. * Strong communication abilities: Both written and verbal. * Critical thinking: Problem-solving and decision-making skills. * Self-starter: Demonstrating initiative and proactiveness. * Research and writing skills: Useful for tasks like policy development and employee communications. The preferred candidate will be a current college student in a bachelor's degree program seeking an internship. Why Join the Cleveland Brothers Team: * Advancement: Start your career with a dynamic organization that wants to see you succeed! As an Intern, you will see and experience limitless career opportunities across 29 locations whether you want to move up, or into another division of the company. * Stability - Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul. About Us: Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service. Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models. With 29 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading technicians and staff. For more information, please visit ************************** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $32k-39k yearly est. 59d ago
  • Final Mile Delivery Sr. Analyst (EM7137)

    Samsung SDS America 4.5company rating

    Operations analyst job in Hazleton, PA

    Why join Samsung SDS? The Final Mile Delivery Senior Analyst plays a pivotal role in ensuring seamless last-mile delivery operations, driving customer satisfaction, and optimizing delivery efficiency. This position requires a strategic thinker with strong leadership, analytical, and problem-solving skills to oversee delivery operations, enhance driver performance, and collaborate effectively with Distribution Centers and Final Mile Carriers. Responsibilities 1. Delivery Operations Management: Monitor and analyze key performance indicators (KPIs) such as on-time delivery rates, customer satisfaction scores, and delivery costs to identify improvement opportunities. Develop and implement Standard Operating Procedures (SOPs) to ensure operational consistency and efficiency. Support programs and initiatives like Pre-Screen, Open Box Inspection, Dispatch Track Monitoring, and Customer Value-Added Service Layers. Conduct regular ride-alongs to audit driver execution and identify on-route improvement opportunities. Validate third-party partners' adherence to service level agreements (SLAs) and act as the central point of contact for escalated issues. Ensure consistency in service execution across the network and validate timely updates of open orders/work orders by third-party providers. 2. Driver Management: Conduct performance reviews with Final Mile Carriers, provide constructive feedback, and address performance gaps. Ensure driver compliance with pre-delivery, delivery, and post-delivery process requirements. Evaluate capacity needs based on forecasted volume to optimize resource allocation. 3. Customer Service: Respond promptly to customer inquiries and resolve delivery-related issues with professionalism. Proactively identify and address customer concerns to enhance satisfaction. Build and maintain strong relationships with cross-functional teams, including customer service, operations, returns, and quality assurance. 4. Technology & Innovation: Explore and implement new technologies (e.g., route optimization software, telematics, mobile delivery apps) to improve efficiency and customer experience. Stay informed about industry trends and best practices in last-mile delivery. 5. Budget Management: Identify and implement cost-saving measures to optimize operational expenses. 6. Team Leadership: Lead, motivate, and develop a high-performing delivery team to achieve organizational goals. Foster a collaborative and positive work environment that encourages innovation and excellence. Job Duties Monitor and analyze key performance indicators (KPIs) such as on-time delivery rates, customer satisfaction scores, and delivery costs. Develop and implement Standard Operating Procedures (SOPs) to ensure operational consistency and efficiency. Support programs and initiatives like Pre-Screen, Open Box Inspection, Dispatch Track Workflows, and Customer Value-Added Service Layers. Conduct regular ride-alongs to audit driver execution and identify on-route improvement opportunities. Validate third-party partners' adherence to service level agreements (SLAs) and act as the central point of contact for escalated issues. Ensure consistency in service execution across the network and validate timely updates of open orders/work orders by third-party providers. Conduct performance reviews with Final Mile Carriers, provide constructive feedback, and address performance gaps. Ensure driver compliance with pre-delivery, delivery, and post-delivery process requirements. Evaluate capacity needs based on forecasted volume to optimize resource allocation. Respond promptly to customer inquiries and resolve delivery-related issues with professionalism. Proactively identify and address customer concerns to enhance satisfaction. Build and maintain strong relationships with cross-functional teams, including customer service, operations, returns, and quality assurance. Explore and implement new technologies (e.g., route optimization software, telematics, mobile delivery apps) to improve efficiency and customer experience. Stay informed about industry trends and best practices in last-mile delivery. Identify and implement cost-saving measures to optimize operational expenses. Lead, motivate, and develop a high-performing delivery team to achieve organizational goals. Foster a collaborative and positive work environment that encourages innovation and excellence Skills: Leadership and Team Management Communication and Interpersonal Skills Problem-Solving and Analytical Skills Customer Service Orientation Organizational and Planning Skills Data Analysis and Reporting Technology Savvy Time Management Requirements Requirements/Qualifications Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. 5+ years of experience in logistics or transportation, with a focus on last-mile delivery. Proven experience managing and supervising delivery teams. Strong analytical and problem-solving skills with the ability to interpret data and drive improvements. Excellent communication, interpersonal, and customer service skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Experience with Transportation Management Systems (TMS) and route optimization software is a plus. Ability to travel up to 10% in U.S. Benefits Benefits & Perks We believe that when you thrive, we all succeed. That's why our benefits are built to support your health, well-being, career growth, and life outside of work. Comprehensive Health Coverage Top-tier medical, dental, vision, and prescription plans to keep you and your family covered. 401(k) with Company Match Invest in your future with our competitive retirement savings plan-and we'll match your contributions. Flexible Spending Accounts (FSAs) Set aside pre-tax dollars for healthcare or dependent care expenses. Paid Time Off & Holidays Generous PTO plus company-paid holidays to recharge and unplug. Family/Medical/Bereavement/Parental Leave Paid leave to support you during hardships or life's biggest moments. Life & Disability Insurance Peace of mind with company-paid life, short-term, and long-term disability coverage. Employee Discounts Enjoy exclusive deals on products and services with global Samsung Brand Power. Wellness Programs From fitness incentives to mental health support, we've got your well-being covered. Learning & Development Access various training programs, tools, and resources to enhance your skills and advance your career. Service Awards We honor your commitment! Enjoy special recognition and rewards for your dedication. Subsidized Lunch Support Savor your meals with our support. ...and more! Explore additional benefits and programs designed to support you both at work and in your personal life. Samsung SDS America supports your professional development and growth in your future career. Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location. Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law. Follow Us Samsung SDS Logistics YouTube Cello Square LinkedIn X (Twitter)
    $68k-92k yearly est. Auto-Apply 5d ago
  • Financial Analyst

    Penn Foster 3.5company rating

    Operations analyst job in Scranton, PA

    The Financial Analyst will perform a variety of analytical functions to support assigned areas of the business, providing financial analysis to various business and Finance leaders. He/she will be responsible for proactively and independently assisting in the planning and forecasting processes of the company and developing ad-hoc analytics on key business drivers. ESSENTIAL FUNCTIONS Prepare monthly reports including detailed variance analysis that improve financial status. Assist with the completion of the annual budget and quarterly forecasting process. Performs product line profitability analyses Partner with business leaders to provide thoughtful, action-oriented financial support by assembling/summarizing data. Increase productivity by automating processes. Work with various business leads on development of standardized financial analysis and reporting. Participate in due diligence efforts as needed. CORE VALUES Be a Student Achievement Champion- As champions for student achievement we passionately advocate, mentor, and fight for every person who so desires to access the knowledge and skills they need in order to fulfill their goals and change their lives. We create successful outcomes for our students through innovation, creativity and problem-solving that fuels the outcomes our students want and deserve. Helping students unlock their potential is our shared responsibility and privilege. Provide service infused with understanding, respect and empathy- Be a partner; listen and care, and in doing so, create lasting and meaningful relationships. Be responsible and act with integrity- We promptly acknowledge the needs of our students and colleagues and respond appropriately and effectively. We follow-up and follow-through. Collaborate to create better outcomes- We know there is strength in numbers. We value the ability, perspective and unique talent of others; and we embrace our differences. A team is stronger than any one person. Surprise and delight- We go beyond the transaction. We strive to exceed expectations and create emotionally fulfilling experiences that result in consistently remarkable hospitality. Take care of the earth and give back to the community in which we live and work - We support our students and community through contribution and by adopting causes that matter. We are charitable and possess the spirit of giving. We are hospitable. Skills & Abilities Education: Bachelor's degree in finance, business or related field. Experience: 3+ years related experience in financial analysis and budgeting Computer Skills: Experience with MS Office, including Word, Excel, and Power Point. Heavy use of MS Excel v-lookups and pivot tables. Other Requirements: Strong analytical, problem-solving and communication (written and oral) skills are essential qualifications Looking for a highly motivated, proactive, energetic, detail-oriented individual with time management skills Ability to think independently and function well in a team environment Ability to multi-task and prioritize in a fast-paced environment Ability to work independently and meet strict deadlines Ability to work in a fast paced environment Strong work ethic
    $50k-62k yearly est. 60d+ ago
  • Financial Analyst

    Manpowergroup 4.7company rating

    Operations analyst job in Penn Lake Park, PA

    Our client in the financial industry is seeking a Financial Analyst to join their team. As a Financial Analyst, you will be part of the Finance department supporting ongoing business operations in the areas of financial forecasting, financial reporting, cost, and profitability analysis. The ideal candidate will have strong analytical skills, attention to detail, and experience with SAP PA module. **Job Title:** Financial Analyst **Location:** Philadelphia, PA **Pay Range:** $85,000 - $95,000 **What's the Job?** + Provide technical and analytical support to ongoing business operations in the areas of financial forecasting, financial reporting, cost, and profitability analysis. + Serve as the power user (in conjunction with the FP&A Manager) for the SAP PA module. + Assist with the development and maintenance of financial models and reports. + Collaborate with cross-functional teams to identify and implement process improvements. + Prepare ad-hoc analysis and reports as needed. **What's Needed?** + Bachelor's degree in Finance, Accounting, or related field. + 3+ years of experience in financial analysis or related field. + Strong analytical skills and attention to detail. + Experience with SAP PA module. + Excellent communication and interpersonal skills. **What's in it for me?** + Competitive salary and benefits package. 85-95K annually + Opportunity to work with a dynamic and collaborative team. + Professional development and growth opportunities. + Work-life balance and flexible schedule. + Opportunity to make a meaningful impact on the organization. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
    $85k-95k yearly 60d+ ago
  • Operations Intern - Sophomore or Junior - Paid Internship

    Weiler Corporation

    Operations analyst job in Mountainhome, PA

    Weiler Abrasives Group is an industry leader and global manufacturer of surface conditioning solutions for the Welding & Fabrication, Industrial Production and Maintenance & Repair markets. We thrive on bringing solutions and value to our customers and we see our co-workers as the key to our success. As part of our commitment, we value Integrity, Accountability, Learning and Competence, Focus on the Customer and Passion in our work. We are committed to serving our Customers, Co-workers and Communities in which we live and operate. Weiler's Internship program is a real-world look at what it means to work in your field of Operations. These internship opportunities are based at our Headquarters and Manufacturing facility in Cresco, PA. As a Weiler intern, you will spend time gaining exposure to manufacturing and will acquire invaluable skills and industry knowledge. It is an opportunity to apply your classroom education a real-world environment where you will work directly with your supervisor/mentor and team members. You will take ownership of projects and/or job-related duties that will have an immediate and significant impact on your department and the Weiler business. Please note that housing is not available; therefore, you will need to travel to and from the location. Internships can be structured as either an 8-12 week summer opportunity or Weiler will work with you to provide flexibility around your college class schedule. Housing is available on a limited basis. These are paid internships (rate commensurate with class year and prior internship experience). Qualifications * Pursuing an accredited undergraduate degree in a field relevant to the department of interest * Class year: Must be at minimum rising into your junior year in college * Strong verbal and written communication skills. * Energetic, self-starter with high attention to detail. * Interest in and ability to contribute to a team environment
    $33k-45k yearly est. 15d ago
  • Operations Intern

    American Water 4.8company rating

    Operations analyst job in Scranton, PA

    Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram. Primary Role About the Internship: Join Pennsylvania American Water as an Operations Intern and explore exciting career opportunities in the water and wastewater field. As the largest regulated water and wastewater utility company in the U.S., American Water (NYSE: AWK) has been providing safe, clean, reliable, and affordable services since 1886. We serve over 14 million people across 14 regulated jurisdictions and 18 military installations. Our 6,500 professionals leverage their expertise and our national scale to deliver excellent outcomes for customers, employees, investors, and stakeholders. Why American Water? Growth and Investment: We plan to invest $30 to $34 billion in infrastructure over the next decade. Sustainability and Community: We are committed to safety, affordability, customer service, environmental protection, workforce inclusivity, and community strengthening. Recognition: Featured on the 2023 Bloomberg Gender-Equality Index, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, and recipients of multiple national awards. Learn More: Visit amwater.com and follow us on LinkedIn, Facebook, Twitter, and Instagram. Key Accountabilities Gain firsthand experience in how water utilities support communities and ensure sustainability. Collaborate with professionals to provide administrative, analytical, and technical support for daily operations. Key Tasks: Support operational staff. Prepare and maintain files, records, drawings, reports, maps, charts, budgets, and other data related to engineering and construction projects. Assist in preparing and reviewing technical reports, cost estimates, and budgets. Enter data and perform analysis in information systems. Prepare, analyze, and evaluate reports on various items including regulatory requirements, budgets, capital expenditures, and departmental performance. This role may include assisting with field work including posting property information to support the Operations team. Knowledge/Skills Detail-Oriented: Conduct thorough analyses and evaluations, and implement timely decisions and recommendations. Independent Worker: Manage time across multiple projects and deadlines. Collaborative: Seek input and coordinate with staff. Communication: Strong verbal and written communication skills. Technical Proficiency: Good working knowledge of computer programs, databases, and software. Organizational Skills: Demonstrated organizational and administrative abilities. Analytical Skills: Good analytical and problem-solving skills. Experience/Education Currently enrolled in an accredited Associate's or Bachelor's degree program in Engineering, Environmental Science, Technical Studies, or a closely related field. Other Valid Driver's License. Ability to pass a background check. We encourage candidates from diverse backgrounds to apply and join us in making a difference in our communities Competencies Champions safety Customer obsessed Cultivates innovation Nimble learning Drives ResultsCollaborates Join American Water...We Keep Life Flowing™ American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.
    $42k-57k yearly est. 33d ago
  • Operations Analyst - 3rd Shift- Sanctions Screening Center of Excellence

    Bank of America 4.7company rating

    Operations analyst job in Scranton, PA

    Richmond, Virginia;Charlotte, North Carolina; Scranton, Pennsylvania **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (************************************************************************************************************************************ **:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing. **Line of Business Specific Description:** About Sanctions Screening Center of Excellence: The Center of Excellence for economic sanctions monitoring is part of Global Payment Operations (GPO). GPO is the central hub for Bank of America in playing a monumental and mission critical role in establishing, servicing, supporting and monitoring two of the most widely used electronic payment processing vehicles - Wire and ACH - in the financial services arena worldwide. GPO is also accountable for the SSCoE (Sanctions Screening Center of Excellence) that reviews all of Bank of America's customers and transactions to ensure compliance with Bank of America's Economic Sanctions Program. SSCoE serves BAML's eight lines of business, delivering global, regional and local capabilities through secure, fast and reliable technology, and people with the knowledge and experience to deliver timely and accurate review of all sanctions alerts across all products of Bank of America. Team also has the responsibility to provide support to client facing teams and clients where needed to educate on compliance program, drive better quality of data defining the customer and their day-to-day banking transactions. **Responsibilities:** + Investigate Office of Foreign Assets Control (OFAC) alerts for both domestic and international consumer, commercial and wholesale bank businesses or services functions + Reviewing and processing OFAC transactions to meet compliance requirements + Performs item processing functions under moderate supervision within a process that has built-in checks and balances. + Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. + Basic level reporting + Assists with coordination of implementation for products, services, and operational solutions + Supports the design, documentation, implementation, and monitoring of new products and services + Provides guidance regarding procedural, technical, and operational changes + Expands business products knowledge within operations environment + Builds network by developing relationships with partners and teammates + Inspects data to identify issues and trends + Collects and interprets data to validate operational processes **Required Qualifications:** + Minimum of 1 year experience in finance and/or compliance. + Must have experience working in a highly regulated production environment. + Ability to remain focused in a repetitive environment. + Ability to navigate through multiple systems while maintaining data integrity + Analytical and detail oriented; ability to make accurate and timely decisions + Good oral and written communications skills + PC proficiency and excellent keyboarding/typing skills/data entry + Ability to work independently, as well as, within a team + Overtime as required **Desired Qualifications** : + Previous Economic Sanctions, AML, Wire Transaction and/or previous Compliance experience highly desired. + College degree or equivalent work experience desired + Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions. + Excels in working among diverse viewpoints to determine the best path forward. + Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner + Commitment to challenging the status quo and promoting positive change. + Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base. + Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world. **Skills:** + Attention to Detail + Customer and Client Focus + Monitoring, Surveillance, and Testing + Process Performance Management + Research + Adaptability + Business Analytics + Critical Thinking + Reporting + Written Communications + Data Management + Policies, Procedures, and Guidelines Management + Process Design + Process Effectiveness + Strategic Thinking **Shift:** 3rd shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (************************************************************************************** "** poster. **View the LA County Fair Chance Ordinance (************************************************************************************************** .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
    $56k-90k yearly est. 39d ago
  • Product Analyst

    Shipmonk 4.2company rating

    Operations analyst job in Pittston, PA

    Product Analyst, Transportation Optimization About the Role ShipMonk is hiring a Product Analyst to own the analytics and insights that power our parcel shipping strategy. You'll sit within the Transportation Product team and report to a Senior Product Manager. Your focus will be on understanding why our parcel network behaves the way it does, where it's leaking cost or performance, and what actions can materially improve it. You'll use SQL, data modeling, and structured analysis to uncover optimization opportunities across carriers, methods, zones, and operational workflows. But this role isn't limited to delivering numbers. You will be expected to connect the dots, explain why findings matter, and help shape next steps. You'll partner closely with engineering, operations, and our transportation team to turn analysis into measurable improvements. If you're strong analytically and want to build product muscles over time, this role can evolve into a PM track as ShipMonk's network and Transportation roadmap expand. What You'll Do Parcel Network Analysis * Independently analyze parcel cost drivers, including COGS, billable weight logic, DIM impacts, zone mix, surcharges, and packaging patterns. * Monitor transit performance, first-scan timeliness, exception rates, LIT trends, and other KPIs that shape merchant experience. * Identify anomalies and pressure-test underlying assumptions in our Virtual Carrier Network. Optimization & Strategy Support * Evaluate carrier service performance and cost structure to recommend allocation changes, zip strategies, or method rule updates. * Support new carrier pilots and post-launch assessments using structured measurement frameworks. * Build models to estimate the impact of carrier rate changes, configuration changes, or method consolidations. Cross-Functional Partnership * Work with engineering to troubleshoot logic, validate data, and guide improvements to routing, rating, and scan tracking systems. * Collaborate with transportation operations and pricing to understand real-world constraints and merchant impact. * Help prepare clear, data-backed narratives for executives, ops leaders, and carrier partners. Build Operational Visibility * Develop dashboards that highlight cost per order, margin trends, OTD, scan compliance, and carrier exceptions. * Improve the reliability of existing reporting and automate manual workflows where possible. * Translate complex parcel datasets into simple frameworks others can use. Product Development Exposure * Partner with the Senior PM to articulate problem statements, evaluate tradeoffs, and define success metrics for transportation features. * Support discovery work by quantifying merchant pain points, operational bottlenecks, or cost-performance tradeoffs. * Contribute to prioritization conversations using data and clear reasoning. What You Need to Succeed * 2-4 years of experience in analytics, product analytics, transportation, supply chain, or a similar field. * Strong SQL ability; comfortable exploring large, messy datasets and building your own logic for insights. * Ability to go beyond "what" and explain the "why" and "so what" for each analysis. * Strong communication skills with a bias toward clarity and structured thinking. * Comfort working with ambiguous problems and forming hypotheses to test. * Curiosity about product development and a willingness to take on scoped PM work as you grow. * Bonus: experience with parcel shipping data (carrier scans, zones, billing, surcharges, quality metrics). * Bonus: experience working in Snowflake and familiarity with modern analytics environments (Metabase, Hex, Looker, Tableau, etc.).
    $59k-87k yearly est. Auto-Apply 1d ago
  • Trust Analyst, Specialization

    Ascensus 4.3company rating

    Operations analyst job in Dreher, PA

    Provident Trust Group, an Ascensus company, is a self-directed administrator and passive custodian that specializes in account administration, asset custody, qualified retirement account establishment including IRAs and Solo 401(k) accounts, and Corporate Trust services. Provident Trust Group offers a comprehensive range of trust and fund administration, asset custody, and related services-and we pride ourselves in being responsive, honest, and personable. Section 1: Position Summary Trust position that has an advanced understanding of all plan types and facilitates more complex interactions with the Plan Consultants. Section 2: Job Functions, Essential Duties and Responsibilities * Ability to successfully complete and support the work outlined for the Trust Associate 1 and 2 roles * Reads and comprehends retirement plan provisions from plan documents, summaries of plan provisions, and related plan materials * Supports the Plan Consultants in resolving operational and compliance trust issues related to qualified plans * Tracks and monitors job progress to ensure that all necessary data is requested and received in order to meet trust deadlines * Prepares trust accounting reports for Clients * Supports and completes assigned quality assurance reviews * Review non qualifying assets * Able to assist consultants with follow up letters on missing trust information and/or addressing and resolving trust issues. * Ability to successfully integrate information from alliance partners into pension software * Knowledge of participant loans, partnership valuations, employer stock investments, and reporting of insurance policies * Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients. * Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture. * Assist with other tasks and projects as assigned Supervision * N/A Section 3: Experience, Skills, Knowledge Requirements * Bachelor's degree preferred * Minimum of 2 years of advanced math education preferred * 3 - 5 years of prior ERISA experience in the retirement industry preferred * 3 - 5 years of experience in analysis of financial data required * Strong Word, Excel (Advanced), and Outlook skills * Strong written and oral communication skills * Strong analytical and problem solving skills * Strong attention to detail and the ability to prioritize, manage tasks and meet in connection with business operations, including related ERISA compliance matters * Associate holds Retirement Plan Fundamentals certification upon meeting eligibility requirements * QKA designation preferred * Ability to work additional hours during peak periods * Prior experience with plan administration software, i.e. Relius We are proud to be an Equal Opportunity Employer The national average salary range for this role is 40-60k in base pay, exclusive of any bonuses and benefits. This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visit careers.ascensus.com/#Benefits. Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website. For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying. Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").
    $61k-82k yearly est. 43d ago
  • Trust Operations Support Specialist

    Peoples Security Bank & Trust Company 4.3company rating

    Operations analyst job in Scranton, PA

    If you are looking for a great place to work, and reach your potential, look to Peoples Security Bank & Trust. We continue to grow and are always looking for the right people to join our team. #TeamPSBT Our Trust Operations Specialist serves as a vital part of the Trust team performing diversified data entry, reconciliations and information processing functions. In conjunction with the Trust Operations Team, sets priorities and completes job duties assigned to ensure all essential job functions are completed by the team in a time sensitive manner in keeping with established internal guidelines and external requirements. This position must take initiative and be highly motivated to work independently. Demonstrate strong interpersonal skills, problem solving and is motivated to work as a team player to contribute to the success of the department and in turn, the organization. Essential Duties: Maintain knowledge of trust, investments, and all departmental procedures to ensure accurate handling of responsibilities Work alongside the Trust Operations Specialist to complete daily functions that include but are not limited to: transaction input, distributions, transfers, security settlement, daily settlement with Charlotte, Bank of New York Mellon, Fidelity and Federated Investments, and ongoing client/account maintenance as well as any additional duties that may be required during the daily course of business. Responsible for the Portfolio Account Link online Client Portal, with respect to adding and maintaining client access. Assist in the printing, tracking and mailing of standard departmental letters and forms as needed. Appropriately handle or route client telephone calls. The position must be able to provide an appropriate solution to clients for routine issues Responsible for the collection, sorting and distribution of all departmental mail. Scan and index documents according to established procedures Assist in the completion of special projects as assigned by the Trust Operations Manager Provides back-up coverage for co-workers on various tasks as needed depending on departmental and business needs Performs other duties as assigned Benefits Offered to Peoples Security Bank Employees **Our College Tuition Reimbursement Benefit can help you achieve your long-term career and educational goals** Medical Plans Dental Plan Vision Plan Life Insurance Disability Insurance 401(K) Plan Paid Time Off Paid Holidays Volunteer Time Off Employee Assistance Program Banking Classes Internal Advancement Opportunities Company Overview Community has and always will be our purpose. We were founded on the principle to be a bank that people can trust. We would not be where we are today without the dedication that our employees have had since we first opened our doors. Our values still hold true to this day and we are making strides to continue to grow with our amazing team. We believe that operating with a core set of values will be integral to the success of Peoples Security Bank & Trust for our employees, customers, shareholders and communities. PEOPLE | Working together for a common good by engaging our customers and communities. SERVICE | Consistently deliver a safe, reliable and positive banking experience for our customers. BETTER | A commitment to excellence in every interaction. TRUST | Integrity, accountability, guidance, and support form the foundation for every customer engagement. We believe our team is what makes our organization successful. Hearing their stories show a path of growth and enrichment in their careers. Every single team member truly makes a difference within our company and we're grateful for each employee who chooses to work with us. Peoples Security Bank and Trust Company is an Equal Opportunity Employer Requirements Education/Training: College degree preferred but not required; additional banking and/or trust experience will be a plus Skill(s): Knowledge of banking systems and procedures preferred; attention to detail and problem solving skills a must; the ability and desire to research issues to find answers, improve processes or to gain understanding when problems arise; the ability to communicate with a variety of personalities in a calm, confident manner and be service oriented. Must be proficient in MS Office (MS Excel and Word in Particular) and Adobe Acrobat; working Knowledge of office equipment, like printers and fax machines required; excellent time management skills and the ability to prioritize work and strong organizational skills with the ability to multi-task Experience: 2 years preferred but not required in operations or back office environment Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential job functions of this position, the employee is regularly required to sit, stand, talk, hear, walk, use hands and fingers, handle or feel objects, and reach with hands and arms. At times required to stoop, kneel, bend, crouch and lift up to 25 pounds. This position requires regular use of a computer.
    $34k-40k yearly est. 60d+ ago
  • Final Mile Delivery Sr. Analyst (EM7137)

    Samsung SDS America 4.5company rating

    Operations analyst job in Hazleton, PA

    Why join Samsung SDS? The Final Mile Delivery Senior Analyst plays a pivotal role in ensuring seamless last-mile delivery operations, driving customer satisfaction, and optimizing delivery efficiency. This position requires a strategic thinker with strong leadership, analytical, and problem-solving skills to oversee delivery operations, enhance driver performance, and collaborate effectively with Distribution Centers and Final Mile Carriers. Responsibilities 1. Delivery Operations Management: * Monitor and analyze key performance indicators (KPIs) such as on-time delivery rates, customer satisfaction scores, and delivery costs to identify improvement opportunities. * Develop and implement Standard Operating Procedures (SOPs) to ensure operational consistency and efficiency. * Support programs and initiatives like Pre-Screen, Open Box Inspection, Dispatch Track Monitoring, and Customer Value-Added Service Layers. * Conduct regular ride-alongs to audit driver execution and identify on-route improvement opportunities. * Validate third-party partners' adherence to service level agreements (SLAs) and act as the central point of contact for escalated issues. * Ensure consistency in service execution across the network and validate timely updates of open orders/work orders by third-party providers. 2. Driver Management: * Conduct performance reviews with Final Mile Carriers, provide constructive feedback, and address performance gaps. * Ensure driver compliance with pre-delivery, delivery, and post-delivery process requirements. * Evaluate capacity needs based on forecasted volume to optimize resource allocation. 3. Customer Service: * Respond promptly to customer inquiries and resolve delivery-related issues with professionalism. * Proactively identify and address customer concerns to enhance satisfaction. * Build and maintain strong relationships with cross-functional teams, including customer service, operations, returns, and quality assurance. 4. Technology & Innovation: * Explore and implement new technologies (e.g., route optimization software, telematics, mobile delivery apps) to improve efficiency and customer experience. * Stay informed about industry trends and best practices in last-mile delivery. 5. Budget Management: * Identify and implement cost-saving measures to optimize operational expenses. 6. Team Leadership: * Lead, motivate, and develop a high-performing delivery team to achieve organizational goals. * Foster a collaborative and positive work environment that encourages innovation and excellence. Job Duties * Monitor and analyze key performance indicators (KPIs) such as on-time delivery rates, customer satisfaction scores, and delivery costs. * Develop and implement Standard Operating Procedures (SOPs) to ensure operational consistency and efficiency. * Support programs and initiatives like Pre-Screen, Open Box Inspection, Dispatch Track Workflows, and Customer Value-Added Service Layers. * Conduct regular ride-alongs to audit driver execution and identify on-route improvement opportunities. * Validate third-party partners' adherence to service level agreements (SLAs) and act as the central point of contact for escalated issues. * Ensure consistency in service execution across the network and validate timely updates of open orders/work orders by third-party providers. * Conduct performance reviews with Final Mile Carriers, provide constructive feedback, and address performance gaps. * Ensure driver compliance with pre-delivery, delivery, and post-delivery process requirements. * Evaluate capacity needs based on forecasted volume to optimize resource allocation. * Respond promptly to customer inquiries and resolve delivery-related issues with professionalism. * Proactively identify and address customer concerns to enhance satisfaction. * Build and maintain strong relationships with cross-functional teams, including customer service, operations, returns, and quality assurance. * Explore and implement new technologies (e.g., route optimization software, telematics, mobile delivery apps) to improve efficiency and customer experience. * Stay informed about industry trends and best practices in last-mile delivery. * Identify and implement cost-saving measures to optimize operational expenses. * Lead, motivate, and develop a high-performing delivery team to achieve organizational goals. * Foster a collaborative and positive work environment that encourages innovation and excellence Skills: * Leadership and Team Management * Communication and Interpersonal Skills * Problem-Solving and Analytical Skills * Customer Service Orientation * Organizational and Planning Skills * Data Analysis and Reporting * Technology Savvy * Time Management
    $68k-92k yearly est. 6d ago
  • Operations Consultant - Sanctions Screening Center of Excellence Escalations Team

    Bank of America 4.7company rating

    Operations analyst job in Scranton, PA

    Charlotte, North Carolina;Richmond, Virginia; Scranton, Pennsylvania **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (******************************************************************************************************************************************************* **:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This job is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business unit(s). Key responsibilities include strategically advising upon the design, development, and implementation of products, systems, and services using discretion within the project management methodologies. **Responsibilities:** + Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment + Advises on projects and directs activities of a team related to special initiatives + Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function + Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control + Identifies and recommends responsibilities and accountabilities for key programs/projects + Perform sanctions reviews on a variety of different Transactions + Ensure compliance with regulators such as OFAC (Office of Foreign Assets Control) + Monitor queue volumes and priorities + Communicate with different Lines of Business to retrieve information or advise of adverse decisions **Required Qualifications:** + 2+ year experience in Operations or Compliance + Experience & knowledge of economic sanctions program requirements and disposition of sanctions alerts or extensive background with wires and/or ACH experience + Experience in client due diligence and KYC + Highly organized individual - Demonstrates a bias for action and a commitment to achieving sustainable results. Makes timely and fact based decisions + Analytical and detail oriented. + Ability to work under pressure, meet deadlines and navigate change + Ability to work independently, as well as, within a team. + Strong risk framework and approach. + Ability to prioritize, use own initiative and be flexible + Good oral and written communications skills. + PC proficiency and excellent Keyboarding/Typing skills. + Overtime as required **Desired Qualifications:** + Experience in Global Banking & Markets business process + Knowledge of Excel, Word, Outlook + Team player attitude, enthusiasm and commitment + Monitor work flow and team progress, provide feedback to manager/team + Monitor escalations received from Lines of business and response in timely manner + Coordinate with other sites/regions to ensure daily SSCOE goals are met + Provide training to new hires and up skill training to existing associates + Ensure existing training is updated appropriate to adjust for changes in environment over time _Minimum Education Requirement: Bachelor's degree or equivalent work experience_ **Line of Business Specific Description:** About Sanctions Screening Center of Excellence: The Center of Excellence for economic sanctions monitoring is part of Global Payment Operations (GPO). GPO is the central hub for Bank of America in playing a monumental and mission critical role in establishing, servicing, supporting and monitoring two of the most widely used electronic payment processing vehicles - Wire and ACH - in the financial services arena worldwide. GPO is also accountable for the SSCoE (Sanctions Screening Center of Excellence) that reviews all of Bank of America's customers and transactions to ensure compliance with Bank of America's Economic Sanctions Program. SSCoE serves BAML's eight lines of business, delivering global, regional and local capabilities through secure, fast and reliable technology, and people with the knowledge and experience to deliver timely and accurate review of all sanctions alerts across all products of Bank of America. Team also has the responsibility to provide support to client facing teams and clients where needed to educate on compliance program, drive better quality of data defining the customer and their day-to-day banking transactions. **Skills:** + Customer and Client Focus + Problem Solving + Risk Management + Adaptability + Attention to Detail + Collaboration + Critical Thinking + Issue Management + Analytical Thinking + Decision Making + Oral Communications + Presentation Skills **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (************************************************************************************** "** poster. **View the LA County Fair Chance Ordinance (************************************************************************************************** .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
    $81k-99k yearly est. 10d ago
  • NQ Installation Analyst

    Ascensus 4.3company rating

    Operations analyst job in Newton, PA

    Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. This position supports client onboarding processes to ensure key deliverables are met. Participates in client and financial professional meetings pertaining to various file set ups as well as with prior recordkeepers files. Assists with conversion and translation of financial and demographic data to ensure accurate and timely transition of plan liabilities. Demonstrates a high level of client satisfaction to Plans and Partners by following process and procedures for the installation of plans to meet deadlines and quality levels set by the unit. In addition, supports Quality Assurance (QA) processes to ensure deliverables are met. Section 2: Job Functions, Essential Duties and Responsibilities Manages assigned tasks effectively to meet or exceed departmental service goals and partner specific service levels for quality and timeliness. Provides clear external and internal communication to clients, financial professionals, Prior Recordkeepers and Implementation Project Managers regarding key events and functions pertaining to plan onboarding. Coordinates with plan sponsor and Prior Recordkeepers collection of required information, including but not limited to; Participate in interactions with prior record keepers and/or clients as they complete the onboarding process to ensure all required data has been received and loaded. Communicate missing information to applicable external parties regarding data necessary to complete the participant setup. Ability to reconcile reports from prior record keeper to prepare Reconciliation packages for client signoff. Successfully monitor follow-up on assigned items, including seeing problems to resolution and closure. Escalating client trends or issues to appropriate management. Train other associates on all responsibilities identified as pertaining to the job responsibilities. Participate in file setup calls for both conversion and start up plans to ensure timely and accurate submission of enrollments, contributions, demographic data required for accurate plan administration. Performs updates to various internal tracking systems to ensure accurate tracking of installation milestones. Monitors internal department's completion of tasks, within the implementation plan, by the scheduled date. Provides input to Implementation Project Manager and Management on potential client issues or implementation delays. Proactively escalates potential risks to appropriate leadership staff that impact either service satisfaction and/or financial liability. Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients. At Ascensus we are guided by our Core Values of People Matter, Quality First and Integrity Always . They inspire us every day to prioritize an environment of respect for those we serve and one another and should be visible in your actions on a day-to-day. Supervision N/A Section 3: Experience, Skills, Knowledge Requirements Bachelor's degree or 5 years of industry experience in financial services or retirement services environment. Outstanding client focused background, demonstrating experience working in high paced environment. Efficient knowledge of ERISA, DOL and IRS regulations, and plan documents, preferred. Excellent time management and prioritization skills. Excellent written and oral communication skills. The ability to communicate effectively (clear, concise and professionally) with all levels within the Ascensus organization and with external Ascensus clients. Outstanding computer literacy with recordkeeping systems, preferred. Excellent knowledge of MS Office software applications, specifically Access, Excel including Power Query. Excellent analytical and problem resolution skills. Ability to work in a team environment to ensure common goal of providing exceptional customer service. Ability to react to change productively and handle other essential tasks as assigned. Ability to work well under pressure with multiple priorities and deadlines in a high stress environment. Ability to work in a fast-paced environment, handling multiple priorities. Ability to work overtime to meet the needs and cyclical trends of the business organization. For virtual remote positions, we require an uninterrupted workspace during business hours and an internet work speed of 25 Mbps or better. If you are unsure of your internet speed before applying, please check with your service provider. We are proud to be an Equal Opportunity Employer The national average salary range for this role is $60-70k in base pay, exclusive of any bonuses and benefits. This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visit careers.ascensus.com/#Benefits . Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
    $60k-70k yearly Auto-Apply 24d ago

Learn more about operations analyst jobs

How much does an operations analyst earn in Scranton, PA?

The average operations analyst in Scranton, PA earns between $41,000 and $90,000 annually. This compares to the national average operations analyst range of $44,000 to $90,000.

Average operations analyst salary in Scranton, PA

$61,000

What are the biggest employers of Operations Analysts in Scranton, PA?

The biggest employers of Operations Analysts in Scranton, PA are:
  1. Bank of America
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