Operations analyst jobs in Tennessee - 676 jobs

The Business Analyst works closely with business partners to define requirements, build use cases, and identify opportunities for process and system improvement. This role bridges the gap between business teams and IT, translating ideas into actionable technical requirements and ensuring solutions align with organizational goals and technology standards. As a key member of the Information Technology team, the Business Analyst supports project success from discovery to delivery, with responsibilities spanning requirements gathering, process design, documentation, and testing. Key Responsibilities Assess business requirements and develop an understanding of current-state processes through interviews, workshops, and observations. Document requirements and user stories using Agile methodologies and standard tools such as a Requirements Traceability Matrix. Create detailed process designs, business rules, and flow diagrams using Visio or similar tools. Develop and execute test scenarios and cases for system and integration testing. Partner with Project Managers and business stakeholders to ensure deliverables meet scope, schedule, and quality expectations. Participate in user training sessions and assist in creating user documentation and reference materials. Collaborate with product owners, program managers, and IT teams to ensure alignment between business goals and technical delivery. Identify and implement process improvements and support change management efforts. Serve as a liaison between business and technology teams to ensure clear communication and issue resolution. Support resource planning and contribute to complete, actionable project plans. Additional Business Analyst II Responsibilities Author test plans and test cases for integration and release testing using Azure DevOps or comparable tools. Configure or provide guidance on the use of third-party software to meet operational needs. Collaborate to produce technical specifications for system enhancements and new functionality. Act as a Project Manager for smaller initiatives. Develop integration test scenarios for multi-system solutions. Support governance, documentation, and change management for all related business processes. Qualifications Bachelor's degree in Computer Science, Business Administration, or a related field. 2-4 years of experience in a business analysis or similar role supporting sales, marketing, service, or enterprise systems. Experience delivering mobile applications, learning management systems, or commerce platforms. Familiarity with Agile principles and working with third-party software partners. Knowledge of process improvement methodologies and the software development lifecycle. Preferred experience in manufacturing or enterprise environments. Familiarity with industry standards such as BABOK, PMBOK, or PMI Requirements Management best practices. Certifications such as CBAP or PMI-PBA are a plus. Strong analytical, communication, and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment and collaborate effectively across teams. Core Competencies Analytical problem-solving and process modeling. Clear communication and documentation skills. Collaboration and adaptability across cross-functional teams. Self-starter who motivates others to meet goals and innovate. Commitment to continuous learning and professional development.

The Business Analyst will be responsible for accumulating data to support the business. Manage a data warehouse and create meaningful dashboards for access to the pertinent data. Analyze inventory levels and sku's for best inventory mix based upon sales and forecasts. Analyze market data to provide to provide support for wholesale and OEM sales. Analyzing data to advise actions to be taken by all departments. ESSENTIAL JOB FUNCTIONS Support management of projects and strategies through market and data analysis Develop a network and process to collect market data Analyze market data (pricing and volume) for sales and margin opportunity Review sales and margin performance data to uncover sales opportunities. Responsible for recurring management reporting including department reports and business variance analysis. Support the strategic planning and strategic initiatives by providing financial planning and modeling skills. Support Plant operating team through daily/weekly/monthly performance metric consolidated KPI reporting. Business analytics on an ad hoc basis. Manage the Continuous Business Process Improvement projects. Reporting and monitoring progress to management and Continuous Improvement Team. Manage new program engineering release process. Standardize pricing processes and support the implementation of new systems: ERP and MRP. Working with the IT department support data warehouse with Dashboards for access to relevant data to be used by all departments. Work with the IT department to upgrade the QAD MRP system to the new version of QAD. REQUIREMENTS Education: Bachelor's degree in IT Data Analytics or Business preferred 1-3 Years of business analysis 1-3 Years MRP experience 1-3 Years of Data Mining Experience Advanced skill level in MS Office Suite; Excel, Word, PowerPoint, Databases (MS Access, SQL) Demonstrated ability to take on several tasks at once and follow-up on open items until resolution. Excellent Analytical Skills

We are seeking an experienced PACS Analyst/Administrator to support enterprise imaging initiatives across multiple facilities and modalities. This role will be heavily involved in discovery, validation, vendor coordination, and workflow optimization across radiology and cardiology environments. The ideal candidate is highly hands-on, well-rounded across modalities, and comfortable working in complex, multi-vendor imaging environments. Key Responsibilities Serve as a primary PACS resource supporting radiology and cardiology workflows Participate in onsite discovery to assess current-state imaging environments and workflows Support system validation, testing, and readiness activities ahead of clinic go-lives Interface directly with modality vendors and internal IT teams Assist in troubleshooting and resolving PACS-related issues across sites Support imaging go-lives, including flexible hours during critical activation periods Help influence and implement imaging best practices across facilities Coordinate with stakeholders to ensure timelines, expectations, and deliverables are met Qualifications: Strong PACS administration experience across multiple imaging modalities Hands-on workflow experience supporting both Radiology and Cardiology Experience working in multi-vendor environments (not a single-vendor shop) Familiarity with PACS platforms such as Sectra strongly preferred Exposure to GE, Siemens, and other modality vendors Strong understanding of DICOM, interfaces, and routing Experience validating imaging systems and workflows Ability to work onsite the majority of the time (approximately 95%) Strong communication skills and ability to influence clinical and technical stakeholders

This role bridges Operations and Technology by understanding the needs, constraints, and priorities of both. The individual investigates and analyzes operational problems and requirements, then designs solutions that align with product strategy while remaining within technical boundaries. Location Remote (United States) Key Responsibilities Essential Functions The following responsibilities are representative but not all-inclusive: Translate product strategy into clear, actionable user stories that can be understood by operational stakeholders, developers, and QA teams. Produce supporting artifacts such as wireframes, data flows, workflows, and documentation. Collaborate with cross-functional teams to identify user needs and ensure solutions meet customer expectations. Oversee all stages of product development, from design through delivery. Review daily progress and adjust the product backlog as needed. Partner closely with Product Management to prioritize the backlog in alignment with the product roadmap and maintain roadmap accuracy throughout execution. Interpret product requirements, evaluate solution options, and collaborate with engineering and architecture teams to assess technical feasibility and constraints. Analyze existing and proposed business models and data flows; communicate findings to operational, product, and engineering stakeholders. Contribute to the design of efficient, scalable, and cost-effective solutions. Support the design and migration to new platforms and systems. Oversee the creation of detailed technical user stories. Contribute to user guides and manuals. Deliver data models, including entities and attributes used by existing systems. Create and maintain data dictionaries. Oversee data migration mapping and validation. Define and deliver both functional and non-functional requirements, including business rules. Create wireframes, storyboards, and workflow models. Mentor peers by sharing best practices and subject-matter expertise. Maintain regular and reliable attendance. Perform other duties as assigned. Support organizational core values and foster a culture of diversity and inclusion. Position Qualification Requirements Education Bachelor's degree in a related field or equivalent professional experience. Experience Minimum of ten (10) years of experience in a Product Owner or similar role. At least three (3) years of experience working with Agile/Scrum teams. Skills and Abilities The following skills are representative but not all-inclusive: Strong knowledge of data analysis, including SQL, ER diagrams, and related tools (preferred). Ability to quickly learn and adapt to new technologies. Experience creating UI mockups and prototypes. Proven ability to write clear, effective user stories for development teams. Excellent written and verbal communication skills. Strong organizational and planning capabilities. High attention to detail. Effective conflict resolution and facilitation skills. Ability to build and maintain collaborative relationships at all organizational levels. Flexibility in a fast-paced environment with changing priorities. Strong critical thinking and problem-solving skills. Customer-focused mindset. Ability to mentor and develop other Product Owners.

The ERP Process and Functional Subject Matter Expert (SME) provides structured discipline to guide and direct business analysis, business rules, processes and capabilities implementation for the technology stack employed by Helix Traffic Solutions (HTS) in delivering value to its people, customers and suppliers. This role provides the necessary insights and direction to deliver to the Enterprise Resource Planning (ERP) platform, Oracle NetSuite, as well as related systems implementation teams, of which the SME is an integral component, the expected value to HTS's people, customers and suppliers. The SME will integrate their work effort with all implementation teams as well as support the post-implementation of any process and technology solutions.SME is expected to work alongside any third-party contractors and consultants and provide the enterprise's view in developing needs assessments and business requirements as well as potential solution configurations. The SME role is expected to be a full-time position. Duties/Responsibilities: Subject Knowledge Demonstrated understanding of end-to-end business processes, spanning customer engagement, quoting, contracting, fulfillment, billing, and post-delivery support Ability to recognize how core processes vary by business model, including both product-based and service-based operations such as traffic control services, maintenance programs, construction projects, and long-term service contracts Strong grasp of key operational and financial performance metrics, including sales pipeline health, service utilization, project profitability, and customer satisfaction indicators Comprehensive understanding of how enterprise applications and systems integrate-for example, CRM, ERP, finance, marketing automation, and customer service platforms-to enable seamless data flow and process visibility across the organization Proven ability to collaborate with cross-functional stakeholders to gather requirements, define future-state processes, and document system and reporting needs that align with business objectives Project Engagement Collaborate closely with business and functional leaders, IT teams, and key stakeholders to define and document end-to-end business requirements-encompassing sales, service delivery, inventory, operations, and financial processes-to ensure data and system design align with enterprise goals Identify process improvement opportunities and recommend technology-enabled solutions that enhance efficiency, standardization, and scalability across departments Ensure selected technologies support core business processes such as lead and opportunity management, quoting, order processing, work order management, fulfillment, and invoicing Validate that technology solutions also enable field and operational processes, including scheduling, dispatch, resource allocation, route optimization, and field data capture Serve as a key Subject Matter Expert (SME) in configuring technology solutions to meet cross-functional business needs, maintaining alignment between process design, data flow, reporting, and compliance requirements Conduct comprehensive end-to-end testing of business scenarios-spanning quote-to-cash, procure-to-pay, and plan-to-fulfill-identifying and resolving issues to ensure functionality meets real-world business expectations Lead and participate in User Acceptance Testing (UAT), ensuring workflows perform as intended across modules (e.g., quoting, work orders, inventory, costing, reporting) Design and manage UAT test cases and success criteria, ensuring validation of both functional and data integrity Partner with other functional leads to ensure accurate and seamless data integration across systems for job costing, inventory tracking, and financial reporting Collaborate with business partners to ensure e-commerce, customer portal, and external system integrations align with standardized data and operational models Document pre- and post-implementation process maps, illustrating the evolution from current to future-state workflows Proactively identify and communicate business or project risks, recommending mitigation strategies and sustainable process solutions Promote the adoption of standardized, out-of-the-box ERP functionality over customizations to preserve long-term system integrity and upgradeability Contribute to the development of training materials and user enablement frameworks, ensuring operational readiness and consistent adoption of the new processes and tools Ongoing efforts for Sales Operations SME: Support Day-to-Day Operations: Oversee daily operations of live ERP functionalities, ensuring system stability, data integrity, and efficient business process execution across all integrated functions (sales, service, operations, finance, and supply chain) Continuous Process Optimization: Lead ongoing evaluation and enhancement of end-to-end processes-such as lead-to-cash, order-to-fulfill, and project-to-invoice-ensuring alignment with evolving business objectives and industry best practices Data Stewardship Leadership: Provide direction and governance for data stewardship activities, ensuring consistent management of master and transactional data across domains (customers, vendors, items, pricing, and financials). Promote standards that enhance accuracy, compliance, and enterprise reporting quality Accountability & Financial Integrity: Champion accountability in data entry, process adherence, and financial reporting. Partner with Finance and Operations teams to reinforce transparency, traceability, and compliance with internal controls and audit requirements Stakeholder Support & Documentation: Serve as a second-line support and escalation point for end users, providing documentation, troubleshooting guidance, and process insights to maintain efficient and compliant operations ERP & Technology Awareness: Stay informed on ERP platform updates, new features, and integration capabilities that impact operational, financial, or field service processes. Evaluate their applicability for continuous improvement Innovation & Enhancement Recommendations: Identify and propose enhancements, automation opportunities, or feature adoption that increase productivity, streamline workflows, and drive business value Change Management Enablement: Support organizational readiness for new releases or process changes by coordinating communications, impact assessments, and user adoption strategies across business units Training & Knowledge Transfer: Develop and deliver ongoing training programs, user guides, and quick-reference materials to sustain competency and promote a culture of continuous learning across the enterprise Data & System Integrity Validation: Coordinate regression testing and validation activities during ERP upgrades, patches, or configuration changes to ensure seamless operation and accurate data flow across dependent processes Collaborate and foster teamwork across functional team, departments, and stakeholders Any other duties as determined by the VP of ERP Skills and Qualifications: Education: Bachelor's degree in Computer Science, Finance, Business Administration, or related field. A master's degree and professional certifications are a plus but not required. Experience: 5+ years of experience in data management or systems administration as a practitioner 3+ years of experience with ERP systems implementation and upgrade projects, preferably with specific Oracle NetSuite, Dayforce HRIS, and Microsoft Power BI experience a plus Strong team leadership and team dynamics Proven ability to work across functional teams and interact with senior leadership Technical Skills: Strong understanding of ERP platforms and modules (financials, HR, supply chain, etc.) Strong capability in people-oriented change management of technology implementations Familiarity with database management, system integrations, and data migration processes Familiarity with system administration, configuration, and user management Leadership and Communication: Strong project activity and task management skills with experience using predictive and/or adaptive methodologies Excellent written and verbal communication skills to interact with all levels of the organization Ability to translate technical concepts into business terms for non-technical stakeholders Problem-Solving: Strong analytical and problem-solving skills to address system issues and user concerns Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment Certifications: Certifications related to specific ERP platforms (e.g., SAP, Oracle, Microsoft Dynamics) are highly desirable Key Performance Indicators (KPIs) for the Process and Functional Analysis ERP project delivery on time, on scope, and within budget User satisfaction and adoption rates allow productivity gains within 60 days of system launch. Data accuracy and integrity metrics. Number of or severity of system issues resolved within defined SLAs (TBD during the program design based on current baseline) System uptime and performance

IDR is seeking an IAM Business Analyst to join one of our top clients in a remote capacity. This role is essential in advancing our client's DevOps initiatives, focusing on security, compliance, and efficient user access. If you are eager to be part of a growing organization and thrive in a collaborative, team-oriented environment, please apply today! Position Overview/Responsibilities for the IAM Business Analyst: Gather and analyze IAM requirements from stakeholders to align with security and business goals. Collaborate with IT teams to design and implement IAM solutions that meet security standards. Conduct gap analyses to ensure compliance with regulatory standards like ISO 27001. Optimize identity management procedures, user experience, and access control models. Support integration of IAM solutions with systems and APIs, resolving access-related issues. Required Skills for IAM Business Analyst: Strong understanding of interoperability protocols such as SAML, OAuth, and SCIM. Proficiency in IAM processes, including RBAC, provisioning, and deprovisioning. Excellent communication skills to convey technical concepts to non-technical audiences. Proven problem-solving abilities in complex security and access management scenarios. Bachelor's or Master's degree in Computer Science, Cybersecurity, Information Technology, or a related field. Specialized certifications like CISSP or CISM are highly desirable. What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row

About Us Waste Connections, Inc.(NYSE: WCN) is a leading provider of non-hazardous solid waste services in the U.S. and Canada, offering collection, transfer, disposal, and recycling solutions. Our culture is built on Servant Leadership, empowering employees to make a meaningful impact in their communities and careers. We operate with a decentralized structure, valuing initiative, creativity, and a strong work ethic. If you're passionate about sustainability, operations, and leadership, you'll thrive in our fast-paced, hands-on environment. Internship Overview As aOperations Intern, you'll gain direct exposure to the daily operations of a landfill site. This internship is designed for students interested inenvironmental services, heavy equipment operations, and site management.You'll work alongside experienced landfill managers and operators to learn how we maintain compliance, efficiency, and safety at our facilities. What You'll Gain Practical experience in landfill operations and environmental compliance Exposure to site logistics, equipment management, and safety protocols Mentorship from experienced landfill managers and environmental professionals Insight into long-term career paths in operations and environmental services Up to a $5,000.00 bonuspaid out at the successful completion of your internship Housing assistanceas needed Responsibilities Assist with daily landfill operations including waste placement and compaction Support environmental monitoring and reporting activities Observe and help manage heavy equipment usage and maintenance Participate in safety meetings and compliance inspections Contribute to site improvement initiatives and operational efficiency projects Help track and document operational data and performance metrics Other duties as assigned Qualifications Currently pursuing a degree in Environmental Science, Engineering, Construction Management, or a related field Strong interest in operations, sustainability, and field-based work Excellent communication and organizational skills Ability to work outdoors in varying conditions Proficiency in Microsoft Office; GIS or environmental software experience is a plus Valid driver's license required Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

The Senior Payer Analyst supports Trilliant Health's payer clients as well as clients leveraging health plan price transparency and reimbursement analytics. This role will work with internal teams to provide the necessary support and ensure the best performance and execution of all client-related initiatives with an emphasis on Trilliant Health's Payer Analytics Solution. An understanding of the healthcare arena is vital for this role. Primary Duties & Responsibilities: Serve as the day-to-day, tactical project manager for internal initiatives, client implementation, and monthly refresh cycle. Provide coordination, monitoring, and communication of projects and programs managed by the Strategic Resource Group. Assist with the development of standard reporting templates from the Trilliant Health analytics platform. Demonstrate an understanding of healthcare claims and the claims submission process. Demonstrate an understanding of the payer - provider relationship. Experience with payer contracting and/or payer finance. Providing insights into Payer KPIs and key metrics. Interface with multidisciplinary teams throughout the organization to further the positive impact our products have for our customers. Schedule departmental meetings; assist in the preparation and distribution of meeting agendas and materials. Complete a variety of special projects including creating PowerPoint presentations, financial spreadsheets, special reports, and agenda material. Requirements: Bachelor's degree in Business, Healthcare Administration, Finance or equivalent in experience Experience and understanding of the business side of healthcare Experience with payer contracting and/or payer finance Proven working experience as a data analyst or business data analyst Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy High level of computer knowledge: PowerPoint, Outlook, Excel, Word, and the aptitude to quickly learn new programs Ideally Tableau, Databricks, Azure and coding experience Trilliant Health Benefits: Comprehensive health benefits package 401(K) Flexible PTO Equity *We are unable to provide visa sponsorships for this role. About Trilliant Health: Trilliant Health is a high-growth, healthcare technology company. We are on a mission to be the most trusted advisor, dependable partner and provider of analytic insights to key stakeholders in the health economy enabling them to maximize return on invested capital. We do that by providing education and expertise through thought leadership, evidence-based strategy, and predictive analytics. We are looking to grow our team as we strive to influence positive change in healthcare by disrupting the status quo and promoting improved decision-making.

Duration: 6 months Pay Rate: $41-43/hour on W2 Hours: M-F 8am to 5pm Works with the Financial Services team to support the reimbursement staff in the areas of Medicare DSH claimed on the Filed Cost Reports. They will also prepare the S-10 Charity/Uninsured and Bad Debt Analysis for the cost report filings. Major Responsibilities: Medicare DSH Reimbursement Accumulate Medicaid eligible days for the Disproportionate Share Reimbursement Calculation on the Filed Cost Report Assist in supporting all DSH Audits Completing Appeal Package for DSH related appeals Performing Medicaid eligibility rematches as needed on a hospital by hospital basis. Compile all documentation to support the DSH related protest calculations on the filed cost report. Worksheet S-10: Complete S-10 Charity/Uninsured Analysis for the filed cost report based upon the current regulations, by performing the steps in the Access model as required Complete the Bad Debt GL Reconciliation between S-10 and the hospital's general ledger Assist with supporting all S-10 audits Compile the 1115 waiver protest days for the states in which this protest applies Cost Report Simplification Assist the Financial Services team with supporting the Dodeca tools used by the reimbursement stafff Compile the CR statistics Dodeca tool for each hospital Performs other duties as assigned Requirements: Bachelor's degree in finance, accounting, or related field 5 years of experience in healthcare reimbursement, demonstrating a working understanding of Medicare regulations and reimbursement principles Highly proficient in Microsoft Office (strong analytical skills using Excel and Access - using tables, queries, and forms) with the ability to efficiently process and interpret significant amount of patient related data Knowledge of patient accounting systems Must have an expert command of Microsoft Office (tables, queries, and forms) and the ability to interpret large volumes of patient-related data. Must have strong knowledge of Medicare third-party billing, reimbursement, and regulatory compliance.

Inspire health. Serve with compassion. Be the difference. Works with Practice Managers, Physicians, and departmental leadership to resolve EMR, technical and workflow issues, ensuring efficient and effective operations across all Prisma Health Ambulatory sites. Ambulatory locations include but are not limited to: Medical Group practices, Rural Health Clinics, Ambulatory Surgery Centers, Ambulatory/Retail Imaging Centers, and hospital operated outpatient clinics. This role involves building and customizing templates, optimizing scheduling, educating staff, and troubleshooting issues. Collaborates with managers and various Epic teams to ensure the correct workflows are used and assists with reporting and clerical workflow issues. Supports transformational activities, and partners to roll-out standardized education and initiatives for leaders and team members. This role is integral to all initiatives related to Ambulatory Access, a key operational priority for Prisma Health. Essential Functions All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference. Epic and Workflow Support: Resolve issues with Epic and workflows, and coordinates with the appropriate Epic Cadence, Ambulatory and MyChart teams for assistance when necessary. Template Building and Scheduling Optimization: Create and customize templates for all Ambulatory Epic Departments, individualized for each provider's needs while confirming access standards are met. Ensure visit types and lengths are mapped correctly to optimize scheduling efficiency using solutions view. Team Member Education and Assistance: Educate and assist departmental leadership and team members with referral transcription and scheduling workflows to guarantee efficient use of schedulers' time. Decision Tree Development: Collaborate with practice/site operational and physician leadership to build scheduler and patient-facing decision trees to decrease scheduling errors and increase patient access by allowing patients to schedule new and established patient visits with scheduling staff or through MyChart. Administrative Workflow Support: Provide assistance with any administrative workflow issues, including eCheck, Welcome Tablet Workflows, and Patient Entered Data Questionnaires in Epic. Additionally, conduct in person assessments to observe current workflows and make recommendations for optimization. Reporting Support: Assist with most reporting questions and build various reports in Slicer Dicer and Workbench Reports. Incident and Service Requests- Manage and respond to Incident and service requests. Performs other duties as assigned. Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director or executive. Minimum Requirements Education - Bachelor's degree in healthcare, information technology or related field of study. Experience - Three (3) years of experience in a physician practice with three (3) years of experience in EPIC or integrated EMR experience. In Lieu Of Equivalent combination of work experience, education, and training may be considered. Required Certifications, Registrations, Licenses NA Knowledge, Skills and Abilities Computer skills (Proficiency with Microsoft Office products). Presentation skills Communication skills Interpersonal skills Ability to multi-task Knowledge of clinical and operational workflows Project management skills - Preferred Work Shift Day (United States of America) Location Blount Memorial Hospital Facility 7001 Corporate Department 70019137 Informatics BT Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

Dodge Construction Network (Dodge) is growing and we're looking to bring on a Revenue Operations Analyst to help guide the commercial organization by optimizing a well-structured sales process and implementing solutions based on rigorous analysis. The Revenue Operations Analyst will be responsible for supporting our revenue teams by analyzing all aspects of our lead generation, prospecting, deal flow, and revenue pipeline. The ideal candidate will have already started their revenue operations career and is excited to take ownership of key areas of focus within the team. This is a full-time position and reports directly to the Senior Director, Revenue Operations and Analytics. **_Preferred Location_** This is a remote, home-office based position open to candidates across the continental United States, with a preference for those located in the Eastern Time Zone. **_Travel Requirements_** Expected travel is less than 5% of the time, but may occasionally be required for team meetings. Essential Functions + Assist in helping Sales Development Representatives (SDRs), Account Executives (AEs), and Sales Leadership interact with our data primarily stored in our CRM (Salesforce) and interconnected systems to meaningfully drive better execution of sales strategy + Analyze our lead and opportunity assignment engine to match the right individuals and companies, with the right sales professionals, at the right time + Create sales and revenue forecasts using pipeline analysis, booking estimates, and key sales performance indicators + Gather and organize our data and generate deeper customer insight to enhance sales productivity + Work cross-functionally to ensure business data and reporting is 100% in sync for all members of our Go-To-Market teams + Troubleshoot reporting discrepancies as needed + Conduct complex, important work under minor supervision with wide latitude for independent judgment **Education Requirement** Bachelor's degree in quantitative field (mathematics, economics, etc.) and/or equivalent work experience. **Required Experience, Knowledge and Skills** + 3+ years in SaaS Sales/Revenue Operations with a leading technology company + Proficiency with Salesforce object and reporting schemas + Intermediate proficiency in Excel functions and modeling + Experience with Business Intelligence tools + Exceptional analytical skills, with the ability to present data cross-functionally and to executives + Meticulous organizational and documentation skills **Preferred Experience, Knowledge and Skills** + Proficiency with Salesforce CPQ object and reporting schemas + Experience developing Tableau and Quick Sight dashboards and visualizations **About Dodge Construction Network** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **Salary Disclosure** Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status. A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances.** **Reasonable Accommodation** **Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email** ******************************* **.** **Equal Employment Opportunity Statement** **Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.** _\#LI-Remote_ _\#LI-SB1_ _\#DE-Remote_ _\#DE-2026-14_

Appcast is the leading recruitment marketing platform powered by programmatic. With advanced technology, unmatched market data and a team of the industry's best recruitment marketers, Appcast's platform drives hiring outcomes for more than 1,000 clients. Appcast is headquartered in Lebanon, N.H. with offices throughout North America and Europe. Appcast is a subsidiary of The Stepstone Group, a leading digital recruitment platform that connects companies with the right talent and helps people find the right job. Job Description The Advertising Operations Analyst is responsible to manage, grow and improve job seeker traffic delivery in Appcast's employer business. The individual will work with the Product, Publisher Development and Executive teams to provide insights on business and financial performance. The analyst will be expected to provide and act on recommendations to deliver more apply volume, improve financial performance and identify efficiency gains on internal processes. A core part of this work is in partnership with the Product team, which will entail learning how the CPA, pacing and quality algorithms work and identifying areas of improvement on each to deliver more hires to Appcast customers within the same budget. The Analyst will also partner with the Product team to build new software to improve how Appcast works with its job board partners and to better support the customer team. The Analyst will also partner with the Business Development team to understand how partner marketplaces work and how to buy more traffic from them with a focus on quality of apply. Job Responsibilities: * Monitor the performance of the employer ad exchange, utilizing daily, weekly and monthly reports to ensure financial goals are being met and to deliver as much apply and hire value to the customer based on the budget available * Work independently with key job board partners to ensure customer goals and needs are being met as well as drive improvements in the job board partner program. This will be done through understanding what kinds of traffic the partner has available, any pricing algorithms being used, market dynamics specific to that partner and identifying areas to share performance data more effectively to drive more spend, applies and hires * Join meetings with the Business Development team with partners to learn how their jobs marketplaces work, share best practices across the industry with an eye towards supporting partner growth in terms of spend, apply delivery and number of hires delivered to customers. * With input from Account Managers, Tech Services and Partnerships teams, identify opportunities to reduce the amount of time it takes to setup new customers, increase the financial performance of the Employer advertising business and increase the amount of campaigns that an Account Manager and AdOps Analyst can effectively support. * Partner cross-functionally with the Product team to investigate bugs and technical issues and solve for partner facing issues while building technical understanding of Appcast's product suite. * In some cases, interface with Finance and partners to manage COGS and accounts payable Qualifications * Advanced Microsoft Excel Skills (including Vlookups, Pivot Tables, etc) * Demonstrated a willingness to learn SQL or possess prior experience in querying databases to effectively manipulate and extract data for analytical purposes. * Exceptional verbal, written, and visual communication skills * Constant curiosity, genuine interest to continue learning and eager to solve problems * Possess the subject matter expertise needed to lead special projects and complex accounts with minimal guidance from a manager and/or team leadership. Education and Experience * Degree in Economics or Mathematics preferred but not required * 2-5 years' experience in a business environment Travel Requirements * Travel for this position may include monthly travel to attend internal and external meetings, however, this may vary based on business needs and opportunities. Fair Labor Standards Act Status * Salaried Non-Exempt: Personnel will earn their regular salary and be entitled to overtime pay when they work over 40 hours in a workweek. Supervisory Responsibilities * This position has no supervisory responsibilities Additional Information * We're the best at what we do. We're the global leader in programmatic recruitment advertising. With advanced technology, unmatched market data and a team of the industry's best recruitment marketers. * We have an amazing culture driven by great people. Headquartered in Lebanon, N.H. with offices in the U.S., Canada and Europe, Appcast is part of the Stepstone group. To better understand our company culture, read Our Story and check out Working at Appcast on our website. * We take care of our employees. We're dedicated to creating an inviting environment where individuals from diverse backgrounds can thrive and develop. We believe in providing competitive compensation and comprehensive benefits, ensuring our team can support their loved ones and one another. We enjoy fostering a sense of community through dedicated employee networks, fun gatherings, delicious food, and even welcoming furry friends into our workspace. We live our values each day including volunteering and giving back to our communities. All your information will be kept confidential according to EEO guidelines. Appcast is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. E-Verify is a registered trademark of the U.S. Department of Homeland Security. This employer does not use E-Verify to pre-screen job applicants and will not discriminate based on national origin, citizenship, or immigration status.

What We Need Corpay is currently looking to hire an Operations Analyst within our Implementation Services division. This position falls under our Corporate Payments line of business and is located in Brentwood, TN. In this role, you will play a critical role in supporting day-to-day operations by analyzing data, preparing reports, and communicating insights to executive leaders. You will report directly to the Sr. Director of Implementations and regularly collaborate with cross-functional teams. How We Work As an Operations Analyst, Corpay will set you up for success by providing: Assigned workspace in the Brentwood, TN office Company-issued equipment Hands-on training Role Responsibilities The responsibilities of the role will include: Data Analysis and Reporting: Collecting, analyzing, and interpreting data related to day-to-day operations Utilizing Power BI to create comprehensive reports and dashboards highlighting key insights and trends Presenting findings to executive leaders clearly and concisely Executive Communication: Communicating data-driven insights and recommendations to executive leaders Engaging with executives to understand their data needs and providing timely updates on project progress Collaborating with cross-functional teams to ensure alignment on data analysis and reporting efforts Learning Agility and Adaptability: Quickly learning new tools and technologies, particularly Power BI, as required for data analysis and reporting Adapting to changing priorities and addressing new data points or emerging trends Proactively seeking opportunities to enhance data analytics capabilities and improve reporting processes Project Management: Utilizing project management skills to effectively manage time, prioritize tasks, and meet deadlines Coordinating with internal stakeholders to gather data requirements and ensure timely delivery of reports Monitoring project progress and identifying potential risks or roadblocks, implementing solutions as needed Qualifications & Skills Bachelor's degree in Business Administration, Statistics, Data Science, or related field 3+ years in a professional environment 1+ years of experience with implementations and customer success Advanced proficiency in Microsoft Word, Excel, PowerPoint, and Outlook Experience with CRM or ticketing software Proficient in Excel, adept in utilizing macros and formulas Effective communication skills, both verbally and in writing, with the ability to effectively convey complex data concepts to executive audiences Commitment to fostering inclusivity, collaboration, and professionalism in the workplace Proven experience in data analysis, with a focus on generating insights to drive decision-making Strong proficiency in data visualization tools, particularly Power BI, with the ability to create interactive dashboards and reports Benefits & Perks Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time Employee discounts with major providers (i.e., wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes (PLEASE NOTE: SPONSORSHIP WILL NOT BE PROVIDED FOR THIS ROLE) Equal Opportunity/Affirmative Action Employer Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status, or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency. #CP_Analyst #samuelmclaughlin

Logistics at full potential. At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of. 1st Shift, Monday - Friday, 9:00am - 5:00pm (Hybrid: 2 days a week in office, 3 days a week remote) As times change, processes need to change as well. As the Analyst, Supply Chain Operations, you will track trends, consolidate data and update senior leadership on recommended improvements. Your advice and counsel will help create a brighter future for GXO Logistics, our employees and yourself. Pay, benefits and more. We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more. What you'll do on a typical day: Consolidate, track, trend and report on operational data derived from multiple data points Create reports and other presentations for senior leadership and key stakeholders Provide tools to operations management and process managers to detect problem areas in real time; take timely action when problems occur Develop tools, reports, techniques and/or assist with implementing reporting systems for operational support, including ensuring reporting consistency and standardized formatting, creating professional presentations, and documenting processes and issues Review and create subsequent reporting and process enhancements What you need to succeed at GXO: At a minimum, you'll need: Bachelor's degree or equivalent related work or military experience 1 year of experience in supply chain management and distribution systems Experience with Microsoft Office, Access and Project It'd be great if you also have: Contact Center Operations experience (1 year minimum) Outstanding interpersonal, verbal and written communication skills Excellent documentation and control skills, driven by a desire for continuous process improvement and successful project completion Solid attention to detail and desire to complete work with a high degree of accuracy Solid organizational and analytical capabilities We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. We are proud to be an Equal Opportunity employer including Disabled/Veterans. GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.

The Deposit Operations Analyst will be responsible for all duties associated with the daily functions and processing of the Deposit Operations, knowing ACH regulations and understanding the related impact on financial institutions. Main Job Tasks and Responsibilities: ACH origination and compliance monitoring. Balance cash letter and bank cash daily. Collection items processing. Customer Service support. Ability to balance debit card activity. Monitoring all Deposit related retention and compliance. New deposit account opening and special item processing as needed. Online and mobile banking monitoring and support. Perform daily and monthly reconcilements. Process daily overdrafts based on the banker's decision, and work through any adjustments or chargebacks. Process garnishments as directed by Legal/Compliance. Process Reg D Letters. Process Stops and ACH return items. Review and monitor of Deposit maintenance reports such as dormant accounts, large dollar items, etc. Settle the bank funds daily. Year-end processing and compliance. Maintain a working knowledge of all compliance regulations and ensure the bank adheres to said regulations. Assist Bank Operations and Branch Administration as needed and as directed by management. Additional responsibilities and duties as directed by Leadership. Education and Experience: High school diploma with experience in banking industry or related field preferred. ACH experience and Deposit/Bank Operations experience preferred. Working Knowledge and understanding of all banking regulations. Key Competencies: Must possess accurate typing, spelling and grammar skills as well as superior written and oral communication skills. Must possess the ability to set priorities and meet deadlines. Must be willing and capable of defining problems and taking initiative to propose practical solutions. Strong communication, leadership, and attention to detail Ability to communicate and build rapport with others in core departments and with internal and external business partners. Take initiative, be able to organize and prioritize daily responsibilities and meet established deadlines. Ability to work overtime if/when needed.

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. Job Summary We are seeking a strategic and results-driven Business Applications Analyst to drive and manage cross-functional transformation initiatives that align with our company's strategic objectives. This role requires a dynamic leader with a proven ability to transform business processes and functions through effective cross-functional teaming, rigorous program management, and exceptional communication. The ideal candidate will serve as a thought leader and change agent, driving innovation and operational excellence across the enterprise. Key Responsibilities - Thought Leadership: Recommend creative and innovative solutions to strategic business problems leveraging industry best practices and insights from the analysis of internal and external data. - Operational Improvements: Identify inefficiencies and lead efforts to streamline operations and improve productivity. - Strategic Initiative Execution: Partner with Business Leads to support the planning, execution, and delivery of enterprise-wide transformation initiatives, ensuring alignment with strategic goals. - Cross-Functional Collaboration: Lead teams across departments (e.g., Sales, Finance, Operations, Product, Technology) to ensure seamless integration and execution of transformation efforts. - Program Management: Create project plans, manage timelines, budgets, risks, and resources, and ensure successful delivery of transformation projects. - Change Management: Design and implement change management strategies to support adoption and sustainability of new processes and technologies. - Stakeholder Engagement: Communicate effectively with stakeholders at all levels to ensure transparency, alignment, and buy-in. - Performance Monitoring: Track metrics that will monitor the success of transformation initiatives; adjust strategies based on performance data. - Communication & Reporting: Prepare and deliver clear, concise updates to stakeholders and leadership. Create visualizations and presentations to communicate project status, risks, and recommendations. Qualifications - 10+ years of experience in program management, business transformation, or strategic operations. - Proven track record for partnering with cross-functional teams and delivering significant business impact (e.g., Finance, Sales, Operations, Product Development, Customer Experience, Customer Success or Cloud), with a strong understanding of their KPIs and operational models. - Exceptional organizational, analytical, and problem-solving skills. - Strong interpersonal and communication skills, with the ability to influence and lead cross-functional teams. - Project Management certification (e.g., PMP, Agile, Lean Six Sigma) strongly preferred. - Experience with enterprise project management tools (e.g., Asana, MS Project, Smartsheet). Service Now SPM a plus. Success Metrics - Measurable improvements in operational efficiency, customer satisfaction, and profitability. - Positive stakeholder feedback and high adoption rates of new processes or systems. - Timely and on-budget delivery of transformation projects. Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster (************************************************************************************************** UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** . The pay range for this position is $145,600.00 to $200,000.00, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at ********************************************* It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

is not eligible for visa sponsorship" A Corporate Treasury Operations Analyst is responsible for the accurate and timely preparation and analysis of reports of data related to the Company's financial statements and forecasts. You'll be part of a dedicated team committed to excellence and continuous improvement. To be effective in this high visibility role the analyst must be well-organized, detail-oriented, possess superior analytical and communications skills, and have a strong work ethic. Exciting opportunity to join a high caliber team! Top performers will be rewarded with significant exposure to key leaders across multiple departments and opportunities for formal and informal mentorship. Key Responsibilities Include: * Support Corporate Treasury Operations in Short Term borrowing efforts to include pledging and collateralizing assets. * Partner with risk management, internal audit, and model validation to ensure processes and procedures are appropriate, executed, and follow Company and regulatory guidelines * Assists in the maintenance and development of the systems used for various areas including reporting, forecasting, analysis, funds transfer pricing and profitability * Conducts research and analysis to provide management with definitive financial data * Summarizing key findings and preparing succinct presentations for senior management. * Meeting deadlines while independently taking initiative to drive complex projects to completion * Assist other teams in the Corporate Treasury department on asset/liability management, loan and deposit pricing, capital planning activities, and other ad-hoc assignments as needed * Support initiatives to comply with large financial institution regulatory requirements and reporting such as LCR, NSFR, 2052a, etc. Qualifications Include: * Bachelor's degree and 6-8 years' experience in the banking industry (Operations, Finance, Risk, Audit, Business Intelligence, or Product team) highly preferred; open to training experienced professionals with transferable skills * Proficient in Microsoft Office suite. Excel, PowerPoint, and Word required * Demonstrated ability to summarize analysis and research clearly and concisely in verbal and written form * Ability to generate high quality work products with strong attention to detail * Ability to identify process gaps and weaknesses * Strong organization, time management and multi-tasking skills to manage multiple responsibilities noted above * Ability to work independently and self-motivated, handling multiple tasks and shifting priorities in a team environment. * Experience with database reporting and programming tools such as SQL, R, Python, etc. beneficial * Team orientation and excellent interpersonal skills About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights * Medical with wellness incentives, dental, and vision * HSA with company match * Maternity and parental leave * Tuition reimbursement * Mentor program * 401(k) with 6% match * More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

Supports applications and projects across IT and provides a high level of customer support to users across multiple sites. Essential Duties and Responsibilities: Design, install, configure, maintain and perform integration tests of supported applications Work with Info Sec to implement and support designated application user controls. Conduct research and evaluate new IT technologies for potential application deployment Troubleshooting application issues including hardware, software and user access errors Work to increase efficiencies and security of existing applications Assist with ATM monitoring and technical support Ability to work outside of normal business hours when required for application updates and implementations Continuing education on all supported applications Demonstrate effective interpersonal skills necessary to interact positively with internal customers and Team members Adherence to bank defined Policies and Procedures Qualifications: Education and/or Experience: Bachelor's Degree in similar field or experience in IT or business environment in lieu of degree 2+ years of experience in IT or business environment Previous customer support experience with either internal or external customers Skills and Abilities: Proven history of completing tasks with minimal direction Strong written and documentation skills Possesses advanced analytical and problem-solving skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.

ITOC Analyst - Operations Center Our client is seeking a ITOC Analyst to join their Data Center Operations team on a contract basis. This role serves as the front line of support for monitoring, maintaining, and troubleshooting mission-critical data center infrastructure. The ideal candidate is hands-on, detail-oriented, and comfortable working in a 24/7 operations environment supporting both facility and IT infrastructure systems. Key Responsibilities Monitor and support data center physical facilities, including power, cooling, and environmental systems Perform hardware and server deployment, replacement, and troubleshooting Conduct preventative maintenance, routine inspections, and health checks on data center infrastructure Troubleshoot and resolve issues related to electrical and mechanical equipment Support and maintain network infrastructure, including cabling, racks, and patching Respond to incidents, alerts, and tickets as part of an operations center / NOC-style workflow Document work performed and escalate issues appropriately to engineering or facilities teams Adhere to operational procedures, safety standards, and change management processes Required Qualifications Experience working in a data center, NOC, or critical facilities environment Hands-on experience with server hardware, rack/stack, cabling, and break/fix Working knowledge of electrical and mechanical systems in a data center setting Ability to follow runbooks, procedures, and safety protocols Comfortable working shifts, on-call rotations, or non-standard hours if required Preferred Qualifications Experience with mission-critical environments (healthcare, financial services, enterprise IT, etc.) Familiarity with monitoring tools, ticketing systems, or CMDBs Basic understanding of networking concepts (switches, patch panels, fiber/copper) Certifications such as CompTIA A+, Network+, or data center-related training (nice to have, not required)