Business Analyst - Product Management
Operations analyst job in Piscataway, NJ
Client is a rapidly growing fragrance subscription service. Their continued growth has led them to seek an experienced Business Analyst - Product Management to optimize their operations systems, streamline integrations, and enhance business intelligence capabilities. Reporting directly to the Director of Digital Product, you'll drive continuous improvement and effective use of technology to elevate our operational efficiency.
Responsibilities:
Collaborate with Operations and Product teams to identify, document, and solve complex WMS and backend system challenges.
Provide software analysis and requirements for operational implementations (EDI, Shipping methods, WMS systems, Automation).
Coordinate data transfer / API troubleshooting and liaise between vendors and internal Product Team members.
Design, execute, and oversee rigorous system testing and validation processes, particularly within sandbox environments for WMS or supply chain applications.
Support integration projects with external vendors and actively contribute to requirements development.
Conduct detailed business intelligence and data analysis, identifying critical issues to prevent financial losses.
Contribute to operational technical system requirements such as Quickbase and CMMS.
Troubleshoot and analyze software issues related to fulfillment and other operational technologies.
Strong analytical and technical troubleshooting skills.
Collaborative, solution-focused mindset with project management capabilities.
Proactive, organized, and detail-oriented, with excellent communication skills.
Passion for continuous learning and adapting quickly to evolving challenges.
Willingness and ability to be onsite or maintain frequent visits for smooth operations and team collaboration.
Requirements:
4+ years of experience supporting or implementing software systems, preferably in product management or business analysis roles.
4+ years combined experience in warehouse management systems (WMS), supply chain technologies, EDI implementations, or similar domains.
Experience performing rigorous software testing and validation in Agile environments.
Ability to read, interpret, and communicate API functionality effectively.
Excellent documentation and communication skills for cross-team collaboration.
What You'll Love About Our Client:
Competitive base compensation and bonus program
Referral bonus
Paid Time Off and Wellness Time Off
Paid Parental Leave
401k with company match through Fidelity
Medical, Dental, and Vision Benefits
Company-provided Life Insurance, Short-term & Long-term Disability
Flexible Spending Accounts, Dependent Care FSA
Annual Education Stipend
Complimentary in-house Membership and discounts on owned brands
Monthly virtual team-building / educational activities
A fun, creative, and energetic work environment
Compensation:
Base salary:$100,000 - $120,000
Mainframe Batch Monitoring Operator Analyst ( Tivoli Workload Scheduler)
Operations analyst job in Weehawken, NJ
Data Center Operations Analyst - MVS / ZOS - Tivoli Workload Scheduler
This role is onsite in Weehawken., NJ
We can provide some relocation support, if you are not local.
Schedule information:
12 hour “quad” (3 on 3 off/4 on 4 off) shifts (Nights and/or Days).
16 week rotation from front half to back half of week.
Weekends (Saturday and/or Sunday) and Holidays required as per Shift Schedule.
The DC Ops Analyst is responsible for system monitoring, production batch monitoring, workload throughput as well as batch and system task abend recovery for internal and external client MVS / ZOS / VM/VSE environments.
Primary Tools : TIVOLI WORKLOAD SCHEDULER - TWS / IWS / OPC, BMC Ops AMI, zCAM, Mainview, Control-D, Mainframe Console & HMC (Must)
Ticketing Tools : Service Now / ATLAS
REQUIRED QUALIFICATIONS
Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
Experience in IT and with Data center system monitoring.
Knowledge and recent experience with mainframe (TSO, SDSF, TWS, QuickRef) and server scripts (read & code Midrange/Distributed/NDM/File Transfer server knowledge)
Proficient in MS Office (Excel, Word, and Outlook)
Strong written / verbal Communication skills
ITSM Concepts - Incident/Change/Requests/ SLAs
Analytical and Critical thinking skills
Key Areas of Focus for this Role
Monitor and manage internal and external MVS zSeries and VM/VSE environments to ensure production processing meets internal and external client agreed service levels and requirements.
High level of interaction with internal and external customers requires effective and professional communication.
Complete daily shift turnover and customer checklists associated with assigned client environment. Along with written shift turnover, verbal turnover must be facilitated.
Thoroughly document deviations within company's designated Incident Management tool, reflecting clear and tangible details surrounding each incident.
Properly escalate all events or incidents that may impact our ability to meet agreed service levels.
Ensure system IPL, maintenance and backup processes are successfully performed according to predetermined schedule and per established procedures.
Ensure all operations related changes are properly documented and approved in company designated Change Management tool prior to Follow-up and close completed changes with valid and meaningful data.
Adhere to company documented processing procedures for internal and external clients, as well as suggesting and requesting updates and improvements as needed to internal Operations SharePoint documentation repository.
Organize tasks to work independently.
Hands and feet support as required.
Perform additional duties as assigned or designated by Operations management.
The anticipated hourly rate range for this position is ($25.00-35.00), during the contract period. Actual hourly rate will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, retirement and/or other benefits are available after a waiting period.
Associate Analyst/Administrator
Operations analyst job in New York, NY
Analyzes complex business problems to be solved with technology, integration, or workflow solutions.
Identifies gaps and provides technical expertise in business requirements for system functional specifications and scales new and current systems, processes and procedures in a cost-effective manner.
Configures system settings and options; plans and executes unit testing to meet business requirements.
Designs and documents details of technological solutions.
May provide consultation to users in the area of technology and/or lead cross functional linked teams to address business or systems issues.
May support and write automated testing scripts reports, code, and business logic.
Able to establish and maintain relationships with technology vendors as needed.
Professional with some applicable knowledge and some actionable experience.
Works effectively on tasks and is able to actively contribute.
Operates defined tasks and responsibilities.
Participates in technical discussions at the 'task level'.
Required Skills & Experience: Client will allow any amount of experience. If there is none, this should be escalated.
Required Education: Bachelor's Degree required.
Four (4) years of job-related work experience can be accepted in lieu of a bachelor's degree.
#LI-Hybrid
Business Analyst - P&C Insurance required
Operations analyst job in New York, NY
Sr. BA with Commercial Lines P&C insurance experience
Contract, 12 months
Hybrid, 3 days in week in the NYC (downtown)
This will move quickly for the right candidate - there are multiple positions, starting early January
MUST have Property and Casualty Insurance experience, commercial specialty experience is a plus
Position Description: We are looking for a seasoned Senior Business Analyst with extensive experience in the insurance sector to work on data and finance transformation projects. The ideal candidate will have a strong analytical mindset, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders. They should have a proven track record of successfully managing and delivering complex projects within the insurance domain.
Experience:
10 to 15 years of experience as a Business Analyst within the insurance industry.
Experience with data and/or finance transformation
Strong understanding of insurance products, processes, and regulations.
Excellent analytical, problem-solving, and decision-making skills.
Exceptional communication and interpersonal abilities.
Proficiency in business analysis tools and methodologies.
Experience with project management and agile methodologies is a plus.
Experience implementing VIPR a big plus
Will need to provide samples of work
Bachelor's degree in Business Administration, Finance, or a related field.
Vertex Solutions Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law.
SME Product Analyst (Credit Card) - 14+ Years of Experience
Operations analyst job in Berkeley Heights, NJ
Credit Card Domain
• 15+ year of credit card, payments experience from banking industry
• 10+ years of experience in end to end lifecycle of Credit Card issuer area
• Expert in card application, account management, credit & terms, rewards & benefits, payment processing, billing and collection
• Expert in monetary processing, Non-Monetary processing, Credit Bureau Processing, Reissue, Month end processing,
• Experience in Payments, Rewards, Rules processing, Configurations, and Reporting, • Experience in regulatory compliance in the area of interest rate, and cardholder data
• Working knowledge of how credit card issuer lifecycle works for business / merchant, financial institutes
• Good to have knowledge of BIAN methodology & standards Soft skill • Collaborate with business stakeholders to understand and document current business processes and automation requirements.
• Ability to demonstrate, articulate functional implementation of card development projects
• Work with cross-functional teams to define and document detailed business requirements, including process flows, use cases, and user stories.
• Facilitate workshops and meetings to gather input and feedback from business users and subject matter experts
• Collaborate with IT teams to translate business requirements into technical specifications.
• Create test plans, test cases, and conduct testing to ensure that automation solutions meet business requirements.
• Provide training and support to end-users and ensure the successful adoption of solutions.
• Stay current with industry best practices and emerging automation trends.
Behavioral Skills
• Good Communication skills
• Flexible to rotational shifts, 5 days WFO
• Team Player
• Ability to work in a changing environment
• Strong problem solving and analytical skills
• Ability to work independently or within a team
• Manage day-to-day challenges and communicate developmental risks with the technical team
Market Access Application Support Analyst
Operations analyst job in New York, NY
As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specialized in Banking, Finance, and Financial Services. Through our core human values - proximity, teamwork, diversity, excellence - our 1000 expert consultants, hailing from 35 different nationalities, collaborate across 13 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Luxembourg, Geneva, Lisbon, Porto, Casablanca, Madrid and Singapore.
Context
Ou client, a major Investment Bank located in NY is currently seeking a dynamic and skilled Market Access Application Support Analyst.This role is pivotal in maintaining and enhancing our high-performance trading platform and ensuring optimal operation in a fast-paced financial environment.
Key Responsibilities
Manage and enhance a robust trading platform utilizing cutting-edge and low-latency technologies. This platform is handling millions of daily transactions and a substantial volume of real-time financial data.
Swiftly and effectively resolve complex technical issues and user queries.
Monitor system performance, optimize processes, and conduct capacity planning in alignment with low latency requirements.
Oversee advanced in-house solutions for order routing, data feeds, pre-trade checks, and trade reporting.
Support over US based traders employing diverse strategies across various asset classes.
Liaise with Exchanges and Trading Venues for the integration of new services.
Collaborate with global technology teams within the organization.
Develop and deploy innovative Market Access solutions to support business initiatives.
Required Skills:
Expertise in Unix/Linux system administration, including problem-solving and scripting (Shell, Python).
Fundamental understanding of networking concepts (TCP/IP, routing, multicast).
Proficiency in Windows environment management, including job maintenance and network analysis.
Database skills, particularly MySQL, with the ability to perform basic queries.
Knowledge of Stocks and Derivatives (Options, Warrants, Futures, Indexes, ETFs, etc.).
Familiarity with American financial markets, including primary exchanges and ECNs.
SME Product Analyst | Contract W2
Operations analyst job in Berkeley Heights, NJ
Job Title: SME Product Analyst
with Next Gen Software Solutions LLC
Work Schedule: 5 days a week onsite
Job Description:
Credit Card Domain
15+ year of credit card, payments experience from banking industry
10+ years of experience in end-to-end lifecycle of Credit Card issuer area
Expert in card application, account management, credit & terms, rewards & benefits, payment processing, billing and collection
Expert in monetary processing, non-monetary processing, Credit Bureau Processing, Reissue, Month end processing,
Experience in Payments, Rewards, Rules processing, Configurations, and Reporting,
Experience in regulatory compliance in interest rate, and cardholder data
Working knowledge of how credit card issuer lifecycle works for business / merchant, financial institutes • Good to have knowledge of BIAN methodology & standards
Soft skill
Collaborate with business stakeholders to understand and document current business processes and automation requirements.
Ability to demonstrate, articulate functional implementation of card development projects
Work with cross-functional teams to define and document detailed business requirements, including process flows, use cases, and user stories.
Facilitate workshops and meetings to gather input and feedback from business users and subject matter experts
Collaborate with IT teams to translate business requirements into technical specifications.
Create test plans, test cases, and conduct testing to ensure that automation solutions meet business requirements.
Provide training and support to end-users and ensure the successful adoption of solutions.
Stay current with industry best practices and emerging automation trends. Behavioural Skills
Good Communication skills
Flexible to rotational shifts, 5 days WFO
Team Player
Ability to work in a changing environment
Strong problem solving and analytical skills
Ability to work independently or within a team
Manage day-to-day challenges and communicate developmental risks with the technical team
About Next Gen Software Solutions LLC:
Next Gen Software Solutions is a trusted provider of IT Staffing and consulting services dedicated to empowering businesses with cutting-edge technology solutions and exceptional talent. We specialize in delivering tailored IT consulting services, innovative software solutions, and connecting businesses with highly skilled IT professionals. Founded and led by a dedicated U.S. Army solider, Next Gen Software Solutions is deeply rooted in the core values of integrity, discipline, commitment, and experience-principles that guide every aspect of our operations.
Equal Employment Opportunity Statement:
Next Gen Software Solutions LLC is an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse workplace where all employees and applicants are treated respect and dignity. We do not discriminate based on race, colour, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, genetic information, veteran status, or any other legally protected characteristic under applicable federal, state, or local laws.
Senior Operations Analyst
Operations analyst job in Paramus, NJ
Working directly with and mentored by senior managers, Senior Operations Analyst uses analytics to solve cross-functional strategic problems and drives process improvement throughout the organization. He/she will work with manufacturing, product development, merchandising, sales and installation teams to identify and root-cause major operation issues and suggest projects to improve quality, logistics, operations and customer experience. Senior Operations Analyst must have strong analytical and problem-solving skills, good communication skills and the ability to work cross-functionally with high level of self-autonomy. Growth opportunities into senior operating and leadership roles.
Key Responsibilities:
Work with senior management to identity, analyze and solve systemic business problems
Analyze all internal communications (plant support office, sales team, customers, etc.) to identify key issues requiring process improvement
Evaluate operations procedures and processes
Identify organizations inefficiencies and areas for improvement and redesign
Root-cause and develop potential solutions to most reoccurring problems; develop and confirm hypothesis using analytics and leveraging experiences
Communicate recommendation to key managers and leaders and push for changes needed to drive improvements
Track and facilitate process improvements working across functional groups
Proactively develop and maintain effective working relationships with and between all departments
Works at the appropriate levels in the organization to implement strategies and plans
Key Requirements:
BS/MBA from accredited university in statistics, business, operations research, industrial engineering or related fields
3-5 years operations
Five to ten years of relevant experience including:
Minimum three years as analyst in consumer, retail or manufacturing business
Operating experience in manufacturing or consumer business
Experience using data for root-causing cross-functional business problems
Leadership - able to use data to influence others and drive change
Strong skills in Microsoft Excel, Access, Tableau or similar
Knowledge of SQL or similar software strongly preferred
Demonstrated communication skills (written and oral)
Deep process orientation and strong problem solver
Able to multitask, prioritize, and manage time efficiently
Excellent verbal and written communication skills
We will invest the necessary time to set the Senior Operations Analyst up for long-term success at BTG. Actual plan will be customized to the individual but will include time to learn the business (retail and manufacturing) and to develop the important internal relationship and trust needed to successfully grow into this leadership role.
Business Analyst with Trade OSS
Operations analyst job in Jersey City, NJ
HCLTech is looking for Business Analyst with Trade OSS experience to join it in advancing the technological world through innovation and creativity.
Job Title: Business Analyst
Position Type: Full-time
Location: Jersey City, New Jersey (Onsite)
Required Experience
Extensive knowledge in financial products like invoice financing, trade finance, and factoring.
Skilled in analyzing and redesigning business processes to optimize supply chain finance workflows.
Building relationships with stakeholders, defining business requirements, and translating them into actionable solutions.
Expertise in data analysis, KPIs, and reporting for business insights.
Strong communication skills with the ability to present complex concepts to non-technical stakeholders.
Demonstrating excellent problem-solving abilities to identify issues and provide solutions in supply chain finance.
Must have skills:
Trade finance experience must
Expert in Supply Chain Finance
Expert in Stakeholder Engagement & Requirement Gathering
Good to have:
Advanced Business Process Mapping
Data Analytics & Reporting Advanced
Problem-Solving & Critical Thinking Advanced
Communication & Presentation Advanced
Experience level : 10-12 years
Pay and Benefits
Pay Range Minimum: $ 66000 per year
Pay Range Maximum: $ 124000 per year
HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.
Compensation and Benefits:
A candidate's pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Business Analyst - Anti-Money Laundering (AML)
Operations analyst job in Morristown, NJ
Responsibilities include but are not limited to:
Implement and test Actimize related patches applicable to SAM, CDD, CTR, AIS and/or ActOne in Non-Prod environment
Perform Actimize customizations by developing new AIS process, SQL Stored Procedures, Java plugins, SAM XML rule configuration, ActOne Designer configuration, etc.
Develop functional and technical requirements to be reviewed by FCC business and technology stakeholders
Develop data requirements for new models and external alert ingestion processes
Implement new FCC solutions supporting AML, OFAC and Fraud
Work with other technology teams across the enterprise to ensure common direction and compliance
Research and provide guidance on new and emerging technologies and architectural standards focusing on model tuning and optimization of Actimize models
Support FCC director/manager in all aspects of application design, development, implementation and maintenance of Actimize solutions and other FCC applications
Utilize a thorough understanding of available technology, tools, and existing designs to recommend process enhancements.
Perform data analysis required for segmentation and model tuning of Anti-Money Laundering and Customer Risk Rating models. This includes below and above the line threshold analysis and generation of sample alerts for investigation review
Requirements
Required Skills:
Advance knowledge on implementation of Actimize AIS 4.x, ActOne 6.x, 10.x, SAM 10.x, CDD 10.x, CTR 3.x platform and solutions. Experience various Fraud and List Screening solutions is a plus.
Knowledge of automated scheduling tools such as Control-M or Task Scheduler
Have working experience in programming using Java/J2EE and Python
Candidate must be well knowledgeable both technical and business side Actimize AML solutions and process (E.g. Database components, AIS Components, user investigation process or workflow, etc.)
Required Experience:
Bachelor's degree in computer science, Engineering, Information Technology, or related technical field, and minimum 5 years of experience working in financial service industry in the breadth of Anti-Money Laundering, Currency Transaction Reporting, Name/Message Screening and Fraud.
Must have a minimum of 3 years' experience in executing various phases of end-to-end Actimize SAM, CDD, and CTR Solution implementation that includes business requirements gathering, technical design definition, solution installation and upgrade, configuration, test case creation and execution, and production deployment.
In-depth experience on AML scenario design and tuning that includes activities such as data profiling and quality analysis, performing statistical analysis on account and customer monthly transactions that will be used for baseline thresholds discovery and analysis.
Experience in data integration through real-time (E.g. MQ, Web Services) or batch (E.g. Extract, Transform and Load process) with various source systems such as Miser, ACH Plus and Pay Plus.
Experience with Change Management, Incident Management and Problem Management routines.
Experience in writing functional and technical design requirements.
Preferred Experience:
Experience working in advisory and technology consulting, focusing on AML, KYC/CDD and OFAC areas is a plus.
Business Analyst ServiceNow CSM
Operations analyst job in Summit, NJ
Source One is a consulting services company and we're currently looking for the following individual to work as a consultant with our direct client, a global pharmaceutical consumer goods manufacturing client in Summit, NJ.
No Third-Party, No Corp to Corp, No Sponsorship
Title: ServiceNow (CSM) Business Analyst
Location: Summit, NJ
Remote (Mon-Fri, 40 hours) must be able to work in LATAM, ANZ, APAC time zones
Contract Duration: 12 months, with likely extension
Pay Rate: $42.00 per hour (w2)
Must Have Service Now CSM Customer Service Module experience only!
Must Be Able to work in various times zones supporting LATAM, ANZ and APAC.
Must Have Exceptional English Speaking Communication Skills
ServiceNow Business Analyst Customer Service Module (CSM)
We are seeking a ServiceNow Business Analyst for a multi-million-dollar initiative to implement ServiceNow's Customer Service Management (CSM) solution for our Call Center operations in LATAM, specifically Colombia. This role will involve collaboration with teams globally, including regions such as India, LATAM, ANZ, APAC, and potentially EMEA.
Key Responsibilities:
• Act as the primary Business Analyst for the implementation of ServiceNow's Customer Service Management (CSM) module.
• Collaborate effectively with system integrators (e.g., SAP, Twilio/WhatsApp/WebMethods MFT), client technical teams, business stakeholders, and the Project Manager to ensure smooth project execution.
• Lead weekly project plan calls, ensuring the team remains on track and documenting meeting notes and action items.
• Capture and document user stories and requirements using Agile methodologies (e.g., JIRA, Scrum, Confluence).
• Manage testing processes and ensure business engagement and participation in User Acceptance Testing (UAT).
• Develop new enhancements for the CSM module, leveraging experience with various instances of ServiceNow.
• Lead architectural reviews for necessary review boards to ensure that solutions align with technical standards and business needs.
• Identify and articulate project risks and concerns, knowing when to escalate issues to appropriate stakeholders.
• Maintain a high-level understanding of system integrations and IT architecture models to inform project decisions.
• Document weekly status reports and communications using Microsoft PowerPoint and Excel.
• Liaise with Business Analysts to review platform enhancement opportunities and identify value-added initiatives.
Qualifications:
• 5-8 years of solid experience in business analysis, preferably within Supply Chain IT and ServiceNow CSM.
• Proven ability to perform business analysis duties for ServiceNow implementations, particularly with the CSM module.
• Experience with ServiceNow is mandatory; familiarity with ServiceNow Contact Center solutions is a plus.
• Experience working on complex IT-led projects across multiple workstreams.
• Strong collaboration and communication skills, with the ability to work effectively with diverse teams across different geographical locations.
• English is a must
• Flexibility to work across various time zones to align with global project teams.
• Proven experience leading architectural reviews and engaging with relevant review boards.
Additional Information:
• Collaborate closely with the manager to lead a capacity team based in India, primarily working on EST time to deliver continuous improvement initiatives.
Analyst 2, Architecture/ServiceNow Business Analyst
Operations analyst job in Summit, NJ
Immediate need for a talented Analyst 2, Architecture/ServiceNow Business Analyst . This is a 12+months contract opportunity with long-term potential and is located in Summit, NJ (Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID:25-95020
Pay Range: $40 - $42/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Act as the primary Business Analyst for the implementation of ServiceNow's Customer Service Management (CSM) module.
Collaborate effectively with system integrators (e.g., SAP, Twilio/WhatsApp/WebMethods MFT), client technical teams, business stakeholders, and the Project Manager to ensure smooth project execution.
Lead weekly project plan calls, ensuring the team remains on track and documenting meeting notes and action items.
Capture and document user stories and requirements using Agile methodologies (e.g., JIRA, Scrum, Confluence).
Manage testing processes and ensure business engagement and participation in User Acceptance Testing (UAT).
Develop new enhancements for the CSM module, leveraging experience with various instances of ServiceNow.
Lead architectural reviews for necessary review boards to ensure that solutions align with technical standards and business needs.
Identify and articulate project risks and concerns, knowing when to escalate issues to appropriate stakeholders.
Maintain a high-level understanding of system integrations and IT architecture models to inform project decisions.
Document weekly status reports and communications using Microsoft PowerPoint and Excel.
Liaise with Business Analysts to review platform enhancement opportunities and identify value-added initiatives.
Key Requirements and Technology Experience:
Key Skills; 5-8 years of solid experience in business analysis, preferably within Supply Chain IT and ServiceNow CSM.
Customer Service Management (CSM)
User Acceptance Testing (UAT)
Agile methodologies (e.g., JIRA, Scrum, Confluence)
5-8 years of solid experience in business analysis, preferably within Supply Chain IT and ServiceNow CSM.
Proven ability to perform business analysis duties for ServiceNow implementations, particularly with the CSM module.
Experience with ServiceNow is mandatory; familiarity with ServiceNow Contact Center solutions is a plus.
Experience working on complex IT-led projects across multiple workstreams.
Strong collaboration and communication skills, with the ability to work effectively with diverse teams across different geographical locations.
Fluent in Spanish; proficiency in Portuguese is a plus but not required.
Flexibility to work across various time zones to align with global project teams.
Proven experience leading architectural reviews and engaging with relevant review boards.
Collaborate closely with the manager to lead a capacity team based in India, primarily working on EST time to deliver continuous improvement initiatives.
Our client is a leading Pharmaceutical Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
Sales Operations Analyst/ Data Analyst/ Go-to-Market Analyst
Operations analyst job in New York, NY
Job Title: Sales Operations Analyst/ Data Analyst/ Go-to-Market Analyst
# of Headcount: 1
Duration: 12m
Pay Range: $82.98 - $106.71 (Please note that the pay rate will range from 82% - 100% based on your location.)
Hybrid - NY - Tues/ Wed/ Thursday
Required Technical Skills
SQL - nonnegotiable.
Must be used daily; essential for pulling data from the warehouse and building backend tables for dashboards.
Python - preferred/strongly desired.
Used to automate processes and accelerate workflows. Intermediate+ level preferred
Tableau - mission critical.
Candidates must have consistent experience building and maintaining dashboards (not just one-off dashboards).
We are looking for a Sales Operations Manager to join our team. As a Sales Operations Manager, you will assist with various new and existing programs managed by the GTM Operations team. In this role, you will leverage your analytical abilities, superior communication, and relationship building skills to provide timely support and solutions to partners and successful program execution.
Basic Qualifications:
• BA/BS degree in business, engineering, information systems or related discipline
• 6+ years of experience in consulting, data analytics, or operations role
• Experience working with SQL, Python, Tableau, MS Excel, MS Power Point, O365.
Preferred Qualifications:
• Ability to present data in an effective, actionable manner and learn new software quickly
• Ability to work effectively with cross-functional teams
• Experience working with large datasets
• Practical understanding of business, technology, big data and/or entrepreneurship
• Excellent communication and analytical skills
• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
Gross Profit Analyst
Operations analyst job in Edison, NJ
About Wakefern
Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite, Price Rite Marketplace, The Fresh Grocer, Dearborn Market, Gourmet Garage, Fairway Market, and Di Bruno Bros.
Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern's co-operative members benefit from the company's extensive portfolio of services, including innovative technology, private label development, and best-in-class procurement practices.
About You
The Gross Profit Analyst supports the Gross Profit - Inventory Reporting Department by overseeing the accuracy and integrity of weekly financial reports across member service stores. This role requires deep expertise in gross profit and inventory accounting, strong analytical skills, and proficiency in systems such as ORACLE, RAPID, MicroStrategy, and Outlook. The analyst serves as a key liaison between storeowners, managers, and Wakefern staff, ensuring timely communication and resolution of financial inquiries. Success in this role demands exceptional time management, attention to detail, and the ability to thrive in a deadline-driven environment. Opportunities for involvement in financial reporting projects and process improvement initiatives are also part of the role.
Essential Job Functions:
The essential job functions of this position relate to member services responsibilities include, but are not limited to, the following:
Analyze weekly Flash reports-including Sales and Gross Profit-as well as Fed-In, WROP, GP Summary, and Multiweek reports to ensure accuracy and consistency across all member stores. Investigate anomalies in inventory values and percentages and communicate findings to store management.
Coordinate inventory data collection from stores and prepare rollsheets for nonperishable inventory audits conducted by third-party service providers. Evaluate and process inventory adjustments requested by store personnel or ownership.
Record RX Department credits and shrink entries for returned products to maintain accurate inventory balances. Manage monthly and quarterly RX accruals to support financial reporting.
Maintain and reconcile quarterly promotional schedules and related balance sheet accounts, including those for inventory, product, and RX accruals.
Support midyear and year-end financial close processes by preparing schedules and documentation for internal review and external audit. Assist in responding to auditor inquiries and compiling required materials.
Identify and recommend process improvements to enhance departmental efficiency and reporting accuracy.
Participate in ORACLE system testing for Gross Profit reports and Mass Allocations to ensure data integrity and system functionality.
Serve as a primary point of contact for member storeowners, addressing routine and ad hoc inquiries related to Gross Profit and Inventory.
Provide training and guidance to members on interpreting Gross Profit reports and utilizing related tools. May be assigned special projects that leverage financial reporting expertise.
Qualifications
Bachelor's degree in accounting or finance required.
Strong PC skills including Excel, Oracle, and Microsoft Office products.
Ability to multi-task, work independently and meet necessary deadlines
Strong problem solving, analytical skills and attention to detail
Excellent verbal, written communication and customer service skills
Meets requirements or better on last 2 performance appraisals
Ability to work in a team-oriented, collaborative, fast-paced environment
Additional experience considered a plus for this posting
Oracle General Ledger/Oracle Financials
RAPID
Awareness of underlying subsystems posting to GL i.e. Cash & Sales, Payroll, AP, AR, GP, etc.
Excel4apps
Cognos reporting software
Basic understanding of gross profit
Working Conditions & Physical Demands
Ability to work on a varied, flexible schedule to meet business demands, including off shift support in the event of critical production testing for upgrades and project go-live.
Ability to monitor computer screens for long periods of time.
Ability to work a hybrid schedule as established by the division (4 days on-site, 1 day remote)
Core Competencies
Communicate Effectively: Communicates thoughts and ideas in a well-organized manner, encouraging two-way communication.
Build Relationships: Creates cross-functional partnerships through the development and maintenance of constructive and cooperative relationships.
Stay Competitive: Demonstrates a mindset of continuous improvement while exhibiting passion and enthusiasm for their work.
Embrace Change: Looks for new ways of working by supporting advancements in processes and technology.
Develop You: Identifies and capitalizes on opportunities for personal and professional career growth.
Drive for Results: Supports divisional and strategic objectives through achievement of work goals.
Company Perks
Vibrant Food Centric Culture
Comprehensive medical, dental and vision package
Competitive Salary and Paid Time Off
Fitness Reimbursement and Well-Being Program
Corporate Training and Development University
Collaborative team environment
Paid Parental Leave
401K
Matching Gifts and Community Volunteer Involvement
Compensation and Benefits
The salary range for this position is $60,000 to $90,000. Placement in the range depends on several factors, including experience, skills, education, geography, and budget considerations.
Wakefern is proud to offer a comprehensive benefits package designed to support the health, well-being, and professional development of our Associates. Benefits include medical, dental, and vision coverage, life and disability insurance, a 401(k) retirement plan with company match & annual company contribution, paid time off, holidays, and parental leave. Associates also enjoy access to wellness and family support programs, fitness reimbursement, educational and training opportunities through our corporate university, and a collaborative, team-oriented work environment. Many of these benefits are fully or partially funded by the company, with some subject to eligibility requirements.
Salesforce Business Analyst
Operations analyst job in Parsippany-Troy Hills, NJ
Title: Senior Business Analyst (Functional) - Salesforce
Duration: Contract
This role is remote, candidates should be within a commutable distance from Parsippany, NJ, as the client prefers candidates to be on-site when necessary.
NOTE : We are looking for a Pure Business Analyst (BA) with excellent soft skills, someone who can effectively identify business problems. We do not want candidates who have primarily been involved in Salesforce configuration or enhancements, development, or any technical stuff. The ideal candidate should possess deep knowledge of Salesforce Sales Cloud specifically. While a background in the manufacturing domain is no longer required, it would still be a significant advantage. Need candidates who have been part of medium to large scale project implementations
JOB DESCRIPTION
SUMMARY
We are seeking a Senior Business Analyst Consultant with Salesforce experience that will have responsibility for eliciting business needs, specifying user stories/use cases, modeling processes, evaluating system impacts, performing detailed analysis, prioritizing business requests, and partnering with the project team to ensure the successful delivery of new system capabilities, enhancements, and fixes in support of various applications.
ESSENTIAL DUTIES
70%: Work with constituents across the organization to understand current processes, systems and opportunities and capture requirements for new processes, systems, user interfaces and user experiences through various methods, including to but not limited to requirements gathering sessions, interviews, surveys, workshops, etc. Collaborate with vendor partners and internal team members to communicate needs and requirements and determine appropriate solutions. Advise on best practices. Document current and future state in various forms including functional requirements, user stories, wireframes, interface designs, workflows, swim-lane diagrams, presentations, etc. for appropriate audiences including C-Level, business stakeholders and technical teams.
20%: Collaborating with IT Development (onshore/offshore) and QA to ensure appropriate and adequate system testing is performed. Facilitating, coordinating and execution of User Acceptance Testing (UAT).
5%: Providing guidance, reviewing work and providing feedback to other team members.
5%: Performing other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES
● Experience capturing, and documenting B2B customer centric requirements, with a focus on minimizing customer pain points, and providing visibility into operational data.
● Eliciting, documenting, and mapping Salesforce data to/from 3rd party and custom systems (SAP, Data Lake, etc.)
● Perform analysis and design using various methods, including: business requirements, functional specifications, user stories/acceptance criteria, use cases, swim lanes, and process flows, swim lane diagrams, AS-IS / TO-BE diagrams, and mock-ups/wireframes.
● Understanding of best practices with Digital User Interface designs and User Experience.
● Experience with visually modeling requirements using tools.
● Experience in SDLC and Agile/Scrum methodology.
● Experience in Jira.
● Experience with documenting requirements for integrations between enterprise systems.
● Strong experience in business process design and workflow analysis.
● Strong knowledge and execution of IT Standards, Policies and Procedures.
● Knowledge of Information Security Practices.
● Knowledge of Project Management Methodologies & Tools.
● Experience in working with multiple data sources and ERPs
● Experience in the Manufacturing Industry is a plus.
● Google Suite and Lucid Charts knowledge is a plus.
● Experience with Salesforce Sales Cloud and Experience Cloud is a plus. LEVEL BASED
EDUCATION / EXPERIENCE
● Bachelor's Degree in Computer Science, Information Systems, Business (with IT focus), or related majors and/or track record of work experience in areas described above.
● 5+ years' experience in systems analysis and design with a proven record of successful medium to large scale project implementations, preferably in enterprise Business-to-Business durableable goods, construction, or building materials. manufacturing.
● Certified Business Analysis Professional (CBAP) or similar certification is a plus.
Thanks and Regards,
Manisha Dabral
Signature IT World Inc.
*********************
Chargebacks & Rebates Analyst
Operations analyst job in Florham Park, NJ
Day to Day:
We are looking for a Chargebacks & Rebates Analyst to join one of our large generic pharmaceutical organizations in the Florham Park, NJ, area. We do not need an individual who is a Gross-To-Net Subject Matter Expert, but an individual with chargebacks & rebates experience (preferably someone with iContracts experience). This role will focus on managing and enhancing gross-to-net analytics, reporting, and forecasting. The consultant will work cross-functionally with Finance, Sales, and Commercial teams to ensure deductions and accruals are accurate, well-documented, and timely. Gross-to-Net Accruals & Analysis, including supporting the monthly close process by reviewing, validating, and booking GTN accruals (e.g., chargebacks, rebates, admin fees, returns, and Medicaid).
*This position is hybrid, 3 days onsite per week in Florham Park, NJ.
Must Haves:
-Pharmaceutical experience
-5-7 years of Financial Analysis, Chargebacks/Rebates experience
-Experience with iContracts, Model N or a similar software (preferred, flexible)
-Advanced experience with Excel and comfortable presenting information/data through PowerPoint slides
Guidewire Business Analyst with PolicyCenter & SBT Exp
Operations analyst job in Piscataway, NJ
About role:
We are seeking a highly skilled Business Analyst - Guidewire (Commercial Lines) to join our dynamic team. The ideal candidate will lead product inception and configuration efforts for Guidewire Commercial Lines implementations, leveraging Guidewire SBTs and cloud expertise to deliver impactful business solutions.
Responsibilities
Lead pre inception and inception for Commercial Lines products using Guidewire SBTs
Ensure inception plan is created, maintained, and kept up-to-date for various releases.
Document Product Model using SBTs and state variations
Document requirements for Guidewire PolicyCenter, BillingCenter, and ProducerEngage
Hands on experience of working on projects implemented using Agile methodologies.
Experience of interacting with Business stakeholders and IT stakeholders to understand the requirements and translate them into functional requirements that can be used by Development and Testing Teams
Identify and document when business requirements which are not in scope (NFRs)
Provide direction, mentorship, and daily guidance to Business Analysts to keep analysis efforts aligned with business and delivery goals.
Actively perform hands-on requirements gathering, analysis, and documentation to support efforts, in addition to providing oversight and guidance.
Lead, mentor & coordinate with the offshore team.
Support User Acceptance Testing by ensuring timely BA responsiveness to UAT requests, triaging issues reported by testers, and coordinating necessary fixes.
Foster strong relationships with business stakeholders to build trust, deepen understanding of business processes and objectives, and ensure analysis deliverables are aligned with goals.
Knowledge, Skills & Experience:
The incumbent must have-
An overall work experience ranging between 7-12 years, with at least 5 years of Guidewire PolicyCenter implementation experience for Commercial Lines.
Guidewire cloud upgrade experience and Guidewire Cloud ACE Certification mandatory.
Guidewire SBT experience mandatory and strong experience on implementing Commercial lines on Guidewire suite.
About ValueMomentum:
ValueMomentum is a leading solutions provider for the global property and casualty insurance industry, supported by deep domain and technology capabilities. We help insurers stay ahead with sustained growth and high performance for enhancing stakeholder value and fostering resilient societies. Trusted by over 100 insurers, ValueMomentum is one of the largest services providers exclusively focused on the property and casualty. ValueMomentum is headquartered in Piscataway, NJ, with state-of-the-art delivery centers in Piscataway, NJ; Hyderabad, Pune, and Coimbatore in India; Toronto in Canada; and London in the United Kingdom.
Empower Certified Technical Analyst
Operations analyst job in Rahway, NJ
Title-Empower Certified Technical Analyst
Mandatory Skills Waters Empower 3 platform
Mandatory Waters Empower certified
5+ years supporting Empower 3 platforms in pharmaceutical R&D, including hands-on troubleshooting of instrument and software connection issues.
Proven experience upgrading chromatography data systems in regulated environments (GxP), with strong understanding of CSV, audit trails, access controls, and change control.
Strong knowledge of large-scale CDS environments (500+ users, 750+ instruments) and laboratory workflows; chromatography instrumentation exposure is highly preferred.
Familiarity with LAC/e workstation concepts and client/server connectivity for CDS environments.
Basic troubleshooting skills for Windows-based lab PCs, drivers, services, and network connectivity.
Experience executing test scripts/checklists and documenting results with attention to detail.
Proficiency with Microsoft 365 (Teams, SharePoint, Excel, Word, PowerPoint) for collaboration and documentation.
Demonstrated supervisory experience leading small technical teams or deployment resources.
Validation expertise: creation and execution/oversight of IQ/OQ; contribution to PQ as needed; audit-ready documentation practices.
UAT experience: developing test cases, facilitating test execution, logging defects, verifying fixes, and sign-off coordination.
Information Technology Analyst
Operations analyst job in New York, NY
Job Title: Information Technology Analyst I
Duration: 3 Months assignment with possible extension
Schedule: 7a-3p - 5 days/week (including weekends). Hours if resource works Saturday &/or Sunday will be 9a-5p regardless of shift they are booked for.
Pay Range: $25 - $28/Hour
Requirements:
Bachelors or equivalent exp (R).
Degree in computer science (P).
1-2 yr exp (P).
Excellent analytical, problem solving , written and verbal communication skills, strong customer service skills. (R).
Ability to work within a team environment (R).
“Pride Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors”
Tableau Data & Financial Analyst (Only US CITIZEN)
Operations analyst job in Jersey City, NJ
Mandatory Requirements:
• Domain Experience: Telecom
• Industry Experience: Finance domain
• Strong leadership skills
• 5-8 years of experience
• Proactive and dynamic, able to understand required reports, run them, and present findings to the Verizon leadership team
Role Overview:
This position is a combination of Data Analyst and Financial Analyst. Strong skills in Excel, Tableau, and Smartsheet are key, with solid experience in both financial and operational reporting.
Responsibilities:
• Develop and maintain data infrastructure
• Gather data from multiple sources, maintain datasets, and ensure data integrity (Proficiency in nSAP/1ERP is advantageous)
• Perform data analysis and management reporting
• Identify, analyze, and interpret trends using advanced Excel/Tableau/Smartsheet features
• Conduct financial and operational performance analysis
• Produce reports for performance tracking, budgeting, planning, and forecasting
• Create impactful data visualizations using Excel, Tableau, and/or Smartsheet
• Collaborate with stakeholders and present findings clearly
• Support process improvements and streamline reporting workflows